What Does A Guest Relations Manager Do At Compass Group, North America
* Develop campaigns to increase awareness and usage of the campus dining facilities* Present Chartwells programs to students and parents* Work with student organizations and University/college personnel to create joint.* Marketing plans to promote campus dining services* Coordinate campus publicity for Chartwells
What Does A Guest Relations Manager Do At Kimpton Hotels
* Oversee and supervise all duties performed by all Front Office employees.* Create and post all employee schedules on Thursday by 12 noon.* Coach, Counsel & Discipline employees when necessary, using proper documentation and proper techniques.* Ensure that all Front Office employees complete their essential duties before their departure.* Ensure that all Front Office employees are posted at their stations at posted time.* Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found.* Assist with any scheduled shift problems on the Night audit shifts.* Accountable for the proper training and daily monitoring of all service levels provided by employees to guests and other fellow employees.* Accountable for meeting or exceeding levels of service required by the Mystery Shopper Survey.* Monitor and maintain proper Front Office operational supplies.* Accountable for meeting or coming in under payroll and expense budgets.* Accountable for maintaining and monitoring that all employees follow proper cash handling procedures.* Accountable for the "guest ledger" and its proper daily maintenance.* Accountable for meeting and maintaining the "guest comment card" return ratios required by the hotel and management
What Does A Guest Relations Manager Do At CTI Group Worldwide Services, Inc.
* Financial responsibilities for budget, expenses and/or achievement of revenue targets.* Ensures the integrity and security of all financial handling of cash is met daily. * Manages and maintains departmental finances within budgetary requirements.* Ensures that all communication costs are kept under control.* Ensures that guests are charged for pertinent special requests and services.* Assists the Financial Controller with exchanging foreign currency, travelers´ checks, and collection of payment on guest accounts.* Performs Bank duties on a regular basis.* Responsible for the “Bank” cash float and balancing of the float on a daily basis.* MOTIVATIONAL RESPONSIBILITIES* People management responsibilities to ensure optimal performance of the function.* Monitors and manages the various assigned workstation functions.* Monitors the assignment of duties and responsibilities of the Guest Relations Officers/Junior Guest Relations Officers.* Observes and evaluates them and their work procedures to ensure quality standards and service is met.* Makes recommendations regarding personnel actions such as new hire requests and discharges, to ensure adequate and continuous staffing.* Inspects workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards.* Motivates the Guest Relations Officers/Junior Guest Relations Officers by praising specific performance and acting as a role model for the team.* Mentors, develops and provides on-the-job training to the Guest Relations Officers/Junior Guest Relations Officers in order to strengthen their current performance and preparation for future advancement.* Minimum hiring, language and physical requirements to perform the job
What Does A Guest Relations Manager Do At Merlin Entertainments
* Creates, defines and leads a consistently positive and enthusiastic approach to all aspects of guest interaction at all times. * Takes an active role in devising and implementing Customer Service strategy. * Ensure that the attraction is presented and maintained to Merlin Entertainments, plc acceptable standards in all areas at all times. * Monitors standards of service and guest response to overall product, through observations and guest comments. * Monitors team performance in regards to achieving Key Performance Indicator (KPI) and Mystery Visit targets. * Recommends short and long term changes through feedback, daily reports and proposals. * Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure admission and commercial spend targets are achieved. * Demonstrates strong service and sales approach; leading by example throughout the Attraction to maximize up-sells, product excellence, event delivery, etc. * Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001). * Perform other duties as assigned.* About You * Minimum of 2* years of service industry experience with 1* years of supervisory experience in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education. * Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations. * Proven ability to work on multiple projects simultaneously and multi-task as necessary. * Extensive knowledge of computer including Microsoft Office * Excel, Outlook and Word. * Desire to work in fast-paced environments. * A natural team leader with a confident, assertive but approachable personality. * Enthusiastic, boundless and infectious energy about the business and the ability to enthuse others. * Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events