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Working As a Guest Relations Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $50,000

    Average Salary

What Does A Guest Relations Manager Do At CTI Group Worldwide Services, Inc.

* Financial responsibilities for budget, expenses and/or achievement of revenue targets.
* Ensures the integrity and security of all financial handling of cash is met daily.
* Manages and maintains departmental finances within budgetary requirements.
* Ensures that all communication costs are kept under control.
* Ensures that guests are charged for pertinent special requests and services.
* Assists the Financial Controller with exchanging foreign currency, travelers´ checks, and collection of payment on guest accounts.
* Performs Bank duties on a regular basis.
* Responsible for the “Bank” cash float and balancing of the float on a daily basis.
* MOTIVATIONAL RESPONSIBILITIES
* People management responsibilities to ensure optimal performance of the function.
* Monitors and manages the various assigned workstation functions.
* Monitors the assignment of duties and responsibilities of the Guest Relations Officers/Junior Guest Relations Officers.
* Observes and evaluates them and their work procedures to ensure quality standards and service is met.
* Makes recommendations regarding personnel actions such as new hire requests and discharges, to ensure adequate and continuous staffing.
* Inspects workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards.
* Motivates the Guest Relations Officers/Junior Guest Relations Officers by praising specific performance and acting as a role model for the team.
* Mentors, develops and provides on-the-job training to the Guest Relations Officers/Junior Guest Relations Officers in order to strengthen their current performance and preparation for future advancement.
* Minimum hiring, language and physical requirements to perform the job

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Guest Relations Manager Jobs

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Average Yearly Salary
$50,000
Show Salaries
$36,000
Min 10%
$50,000
Median 50%
$50,000
Median 50%
$50,000
Median 50%
$50,000
Median 50%
$50,000
Median 50%
$50,000
Median 50%
$50,000
Median 50%
$70,000
Max 90%
Best Paying Company
The Walt Disney Company
Highest Paying City
New York, NY
Highest Paying State
Rhode Island
Avg Experience Level
2.2 years
How much does a Guest Relations Manager make at top companies?
The national average salary for a Guest Relations Manager in the United States is $50,873 per year or $24 per hour. Those in the bottom 10 percent make under $36,000 a year, and the top 10 percent make over $70,000.

Real Guest Relations Manager Salaries

Job Title Company Location Start Date Salary
Guest Relations Manager/Operations Process Improve Rush University Medical Center Chicago, IL Jun 01, 2012 $62,000
Assistant Guest Relations Manager Mandarin Oriental, New York New York, NY Jan 15, 2015 $58,350
Guest Relations Manager Cordevalle, L.P. San Martin, CA Oct 02, 2012 $56,500
Manager-Guest Relations The Breakers Palm Beach, Inc. Palm Beach, FL Jun 01, 2016 $55,000
Hotel Guest Relations Manager Le Parker Meridien New York New York, NY Oct 18, 2014 $55,000 -
$65,000
Guest Relations Manager IHMS LLC New York, NY Sep 19, 2012 $54,080
Assistant Guest Relations Manager IHMS, LLC New York, NY Nov 14, 2010 $54,080
Guest Relations Manager The Breakers Palm Beach, Inc. Palm Beach, FL Dec 23, 2013 $54,000
Guest Relations Manager Adams Hotels International LLC New York, NY Apr 04, 2016 $52,333
Guest Relations Manager Adams Hotels International LLC New York, NY Sep 21, 2016 $52,333
Food & Beverage Sales & Guest Relations Manager Soho House Beach House, LLC Miami, FL Nov 04, 2013 $52,000
Guest Relations Manager Rosewood Hotels and Resorts, LLC New York, NY Oct 01, 2012 $50,000
Hotel Guest Relations Manager Le Parker Meridien New York New York, NY Oct 17, 2011 $50,000
Manager, Guest Relations Soho House New York LLC New York, NY Oct 04, 2010 $50,000
Guest Relations Manager Normandie LLC New York, NY Nov 15, 2011 $49,000
Hotel Assistant Guest Relations Manager Park Hyatt Washington D.C. Washington, DC Mar 23, 2010 $46,200
Guest Relations Manager The Breakers Palm Beach, Inc. Palm Beach, FL Sep 09, 2016 $46,000
Assistant Guest Relations Manager The Breakers Palm Beach, Inc. Palm Beach, FL Sep 09, 2016 $46,000
Guest Relations Manager Intercontinental Hotel Miami Miami, FL Aug 01, 2014 $45,000
Guest Relations Manager TGA II, LLC New York, NY Sep 13, 2011 $45,000
Assistant Guest Relations Manager Peninsula Chicago, LLC Chicago, IL Sep 13, 2013 $44,000
Assistant Guest Relations Manager The Peninsula Chicago Chicago, IL Sep 13, 2013 $44,000

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Top Skills for A Guest Relations Manager

  1. Guest Satisfaction
  2. Customer Service
  3. Front Desk
You can check out examples of real life uses of top skills on resumes here:
  • Partnered closely with the Labor Management team to develop and implement optimal labor utilization with respect to Guest satisfaction.
  • Developed and implemented new membership fulfillment process that increased fulfillment efficiency and provided higher level of customer service.
  • Supervised Front Desk and Housekeeping personnel.
  • Maintained and continually updated comprehensive database of information regarding repeat guests and preferences as well as VIP specifications.
  • Completed special projects as assigned and coordinated special events.

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Top 10 Best States for Guest Relations Managers

  1. Maine
  2. New York
  3. District of Columbia
  4. Connecticut
  5. Rhode Island
  6. Delaware
  7. Nevada
  8. Massachusetts
  9. New Jersey
  10. New Hampshire
  • (66 jobs)
  • (700 jobs)
  • (164 jobs)
  • (135 jobs)
  • (37 jobs)
  • (37 jobs)
  • (109 jobs)
  • (384 jobs)
  • (315 jobs)
  • (52 jobs)

Guest Relations Manager Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 2,994 Guest Relations Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Guest Relations Manager Resume

View Resume Examples

Guest Relations Manager Demographics

Gender

Female

54.0%

Male

33.4%

Unknown

12.6%
Ethnicity

White

59.5%

Hispanic or Latino

16.7%

Black or African American

11.7%

Asian

8.2%

Unknown

3.9%
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Foreign Languages Spoken

Spanish

44.0%

French

15.1%

German

8.3%

Chinese

4.6%

Russian

4.1%

Italian

4.1%

Mandarin

3.7%

Japanese

3.2%

Portuguese

2.8%

Arabic

2.3%

Turkish

1.8%

Hindi

0.9%

Korean

0.9%

Cantonese

0.9%

Polish

0.9%

Romanian

0.5%

Dutch

0.5%

Catalan

0.5%

Thai

0.5%

Venetian

0.5%
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Guest Relations Manager Education

Schools

University of Phoenix

13.6%

University of Central Florida

13.3%

Johnson & Wales University

6.0%

Florida International University

6.0%

University of Nevada - Las Vegas

5.4%

University of South Florida

5.1%

Monroe Community College

4.8%

Florida State University

4.5%

Michigan State University

4.2%

University of Tampa

3.9%

University of Memphis

3.9%

University of North Texas

3.6%

University of North Carolina at Charlotte

3.6%

Strayer University

3.6%

Pennsylvania State University

3.3%

Arizona State University

3.0%

Miami Dade College

3.0%

Southwest Tennessee Community College

3.0%

University of South Carolina - Columbia

3.0%

Towson University

3.0%
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Majors

Business

24.7%

Hospitality Management

12.2%

Communication

8.8%

Health Care Administration

6.8%

Marketing

5.1%

Psychology

5.0%

Management

4.1%

Kinesiology

3.7%

English

3.6%

Public Relations

3.2%

Criminal Justice

3.1%

General Studies

2.9%

Political Science

2.6%

Nursing

2.3%

Accounting

2.3%

Human Resources Management

2.3%

Education

2.2%

Liberal Arts

1.8%

Theatre

1.7%

Graphic Design

1.7%
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Degrees

Bachelors

50.4%

Other

21.5%

Masters

11.9%

Associate

10.8%

Certificate

2.7%

Diploma

1.7%

Doctorate

0.5%

License

0.4%
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Updated May 19, 2020