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Become A Guest Relations Manager

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Working As A Guest Relations Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $50,000

    Average Salary

What Does A Guest Relations Manager Do At Compass Group, North America

* Develop campaigns to increase awareness and usage of the campus dining facilities
* Present Chartwells programs to students and parents
* Work with student organizations and University/college personnel to create joint.
* Marketing plans to promote campus dining services
* Coordinate campus publicity for Chartwells

What Does A Guest Relations Manager Do At Kimpton Hotels

* Oversee and supervise all duties performed by all Front Office employees.
* Create and post all employee schedules on Thursday by 12 noon.
* Coach, Counsel & Discipline employees when necessary, using proper documentation and proper techniques.
* Ensure that all Front Office employees complete their essential duties before their departure.
* Ensure that all Front Office employees are posted at their stations at posted time.
* Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found.
* Assist with any scheduled shift problems on the Night audit shifts.
* Accountable for the proper training and daily monitoring of all service levels provided by employees to guests and other fellow employees.
* Accountable for meeting or exceeding levels of service required by the Mystery Shopper Survey.
* Monitor and maintain proper Front Office operational supplies.
* Accountable for meeting or coming in under payroll and expense budgets.
* Accountable for maintaining and monitoring that all employees follow proper cash handling procedures.
* Accountable for the "guest ledger" and its proper daily maintenance.
* Accountable for meeting and maintaining the "guest comment card" return ratios required by the hotel and management

What Does A Guest Relations Manager Do At CTI Group Worldwide Services, Inc.

* Financial responsibilities for budget, expenses and/or achievement of revenue targets.
* Ensures the integrity and security of all financial handling of cash is met daily.
* Manages and maintains departmental finances within budgetary requirements.
* Ensures that all communication costs are kept under control.
* Ensures that guests are charged for pertinent special requests and services.
* Assists the Financial Controller with exchanging foreign currency, travelers´ checks, and collection of payment on guest accounts.
* Performs Bank duties on a regular basis.
* Responsible for the “Bank” cash float and balancing of the float on a daily basis.
* MOTIVATIONAL RESPONSIBILITIES
* People management responsibilities to ensure optimal performance of the function.
* Monitors and manages the various assigned workstation functions.
* Monitors the assignment of duties and responsibilities of the Guest Relations Officers/Junior Guest Relations Officers.
* Observes and evaluates them and their work procedures to ensure quality standards and service is met.
* Makes recommendations regarding personnel actions such as new hire requests and discharges, to ensure adequate and continuous staffing.
* Inspects workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards.
* Motivates the Guest Relations Officers/Junior Guest Relations Officers by praising specific performance and acting as a role model for the team.
* Mentors, develops and provides on-the-job training to the Guest Relations Officers/Junior Guest Relations Officers in order to strengthen their current performance and preparation for future advancement.
* Minimum hiring, language and physical requirements to perform the job

What Does A Guest Relations Manager Do At Merlin Entertainments

* Creates, defines and leads a consistently positive and enthusiastic approach to all aspects of guest interaction at all times.
* Takes an active role in devising and implementing Customer Service strategy.
* Ensure that the attraction is presented and maintained to Merlin Entertainments, plc acceptable standards in all areas at all times.
* Monitors standards of service and guest response to overall product, through observations and guest comments.
* Monitors team performance in regards to achieving Key Performance Indicator (KPI) and Mystery Visit targets.
* Recommends short and long term changes through feedback, daily reports and proposals.
* Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure admission and commercial spend targets are achieved.
* Demonstrates strong service and sales approach; leading by example throughout the Attraction to maximize up-sells, product excellence, event delivery, etc.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
* Perform other duties as assigned.
* About You
* Minimum of 2
* years of service industry experience with 1
* years of supervisory experience in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
* Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Extensive knowledge of computer including Microsoft Office
* Excel, Outlook and Word.
* Desire to work in fast-paced environments.
* A natural team leader with a confident, assertive but approachable personality.
* Enthusiastic, boundless and infectious energy about the business and the ability to enthuse others.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events

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Guest Relations Manager jobs

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Real Guest Relations Manager Salaries

Job Title Company Location Start Date Salary
Guest Relations Manager/Operations Process Improve Rush University Medical Center Chicago, IL Jun 01, 2012 $62,000
Assistant Guest Relations Manager Mandarin Oriental, New York New York, NY Jan 15, 2015 $58,350
Guest Relations Manager Cordevalle, L.P. San Martin, CA Oct 02, 2012 $56,500
Manager-Guest Relations The Breakers Palm Beach, Inc. Palm Beach, FL Jun 01, 2016 $55,000
Hotel Guest Relations Manager Le Parker Meridien New York New York, NY Oct 18, 2014 $55,000 -
$65,000
Guest Relations Manager IHMS LLC New York, NY Sep 19, 2012 $54,080
Assistant Guest Relations Manager IHMS, LLC New York, NY Nov 14, 2010 $54,080
Guest Relations Manager The Breakers Palm Beach, Inc. Palm Beach, FL Dec 23, 2013 $54,000
Guest Relations Manager Adams Hotels International LLC New York, NY Apr 04, 2016 $52,333
Guest Relations Manager Adams Hotels International LLC New York, NY Sep 21, 2016 $52,333
Food & Beverage Sales & Guest Relations Manager Soho House Beach House, LLC Miami, FL Nov 04, 2013 $52,000
Guest Relations Manager Rosewood Hotels and Resorts, LLC New York, NY Oct 01, 2012 $50,000
Hotel Guest Relations Manager Le Parker Meridien New York New York, NY Oct 17, 2011 $50,000
Manager, Guest Relations Soho House New York LLC New York, NY Oct 04, 2010 $50,000
Guest Relations Manager Normandie LLC New York, NY Nov 15, 2011 $49,000
Hotel Assistant Guest Relations Manager Park Hyatt Washington D.C. Washington, DC Mar 23, 2010 $46,200
Guest Relations Manager The Breakers Palm Beach, Inc. Palm Beach, FL Sep 09, 2016 $46,000
Assistant Guest Relations Manager The Breakers Palm Beach, Inc. Palm Beach, FL Sep 09, 2016 $46,000
Guest Relations Manager Intercontinental Hotel Miami Miami, FL Aug 01, 2014 $45,000
Guest Relations Manager TGA II, LLC New York, NY Sep 13, 2011 $45,000
Assistant Guest Relations Manager Peninsula Chicago, LLC Chicago, IL Sep 13, 2013 $44,000
Assistant Guest Relations Manager The Peninsula Chicago Chicago, IL Sep 13, 2013 $44,000

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Top Skills for A Guest Relations Manager

CustomerServiceSkillsGuestRelationsVIPFrontDeskGuestRoomsSafetyFrontOfficeGuestComplaintsMagicKingdomSpecialEventsGuestIssuesSuperviseCustomerSatisfactionHotelGuestsGuestServiceRecoveryBeverageSpaDailyOperationsCustomerComplaintsHumanResources

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Top Guest Relations Manager Skills

  1. Customer Service Skills
  2. Guest Relations
  3. VIP
You can check out examples of real life uses of top skills on resumes here:
  • Developed and sold a more relationship oriented concept for Guest Relations, resulting a 24% increase in positive guest interactions.
  • Provided each staffer with a binder with their VIP guest performance schedule as well as a master convention schedule.
  • Strengthened the front desk through superior organizational skills.
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  • Scheduled all horse related events, ensured client safety and handled customer disputes.

Top Guest Relations Manager Employers