Guest relations manager vs guest service supervisor

The differences between guest relations managers and guest service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest relations manager and a guest service supervisor. Additionally, a guest relations manager has an average salary of $54,168, which is higher than the $34,413 average annual salary of a guest service supervisor.

The top three skills for a guest relations manager include guest relations, reservations and customer service. The most important skills for a guest service supervisor are reservations, front desk operations, and POS.

Guest relations manager vs guest service supervisor overview

	Guest Relations Manager	Guest Service Supervisor
Yearly salary	$54,168	$34,413
Hourly rate	$26.04	$16.54
Growth rate	8%	-4%
Number of jobs	52,510	39,559
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

What does a guest relations manager do?

Guest relations managers are in charge of providing an immaculate, professional, superior, and top-quality guest service experience. Their tasks include assessing customers' feedback and providing strategic management to continuously enhance the general rating. Also, the answer to the needs of the guests and predict the unexplicit ones. Additionally, they direct a guest relation team to make sure compliance with standards and operating protocols are implemented. Guest relations managers should be able to communicate well, resolve problems efficiently, and has strong leadership as well as a sense of responsibility skills.

What does a guest service supervisor do?

A guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. They ensure all guests are assisted with any complaints or service issues, with tour and travel information provided. As a supervisor, they must ensure that all forms and documents/printing going into the suites are accurate at all times and approved by the hotel manager. They must be aware of each guest's name as soon as possible and support guest service staff with queries from guests and control issues with guests when escalated beyond their level of responsibility.

Guest relations manager vs guest service supervisor salary

Guest relations managers and guest service supervisors have different pay scales, as shown below.

	Guest Relations Manager	Guest Service Supervisor
Average salary	$54,168	$34,413
Salary range	Between $36,000 And $80,000	Between $27,000 And $42,000
Highest paying City	Washington, DC	Seattle, WA
Highest paying state	New York	Washington
Best paying company	Yale University	NBCUniversal
Best paying industry	Hospitality	Retail

Differences between guest relations manager and guest service supervisor education

There are a few differences between a guest relations manager and a guest service supervisor in terms of educational background:

	Guest Relations Manager	Guest Service Supervisor
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	Cornell University	Cornell University

Guest relations manager vs guest service supervisor demographics

Here are the differences between guest relations managers' and guest service supervisors' demographics:

	Guest Relations Manager	Guest Service Supervisor
Average age	47	47
Gender ratio	Male, 38.9% Female, 61.1%	Male, 43.7% Female, 56.3%
Race ratio	Black or African American, 10.2% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.5% White, 59.9% American Indian and Alaska Native, 0.6%	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between guest relations manager and guest service supervisor duties and responsibilities

Guest relations manager example responsibilities.

Hire, train and manage a staff of 9 in the maintenance of provider relations for this HMO.
Provide superlative, personalize services to VIP guests through managing hospitality team.
Manage special requests for customers including restaurant reservations, car rentals and itinerary.
Manage and administer third party liability recovery assignments for Medicaid and other state/ federal agencies.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Maintain IHG quality control plan.

Guest service supervisor example responsibilities.

Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Develop and implement department training, policies and procedures on the POS system.
Perform closing operations, including reconciliation of each employee's POS cash and credit sales receipts with sales reports.
Analyze resort inventory requirements and assure that all reservations and other requests are accommodate to the highest efficiency levels possible.
Provide billing company medical record documentation to support professional and global CPT codes.

Guest relations manager vs guest service supervisor skills

Common guest relations manager skills

Guest Relations, 17%
Reservations, 10%
Customer Service, 7%
PET, 6%
Resorts, 5%
Payroll, 5%

Common guest service supervisor skills

Reservations, 27%
Front Desk Operations, 9%
POS, 8%
Guest Rooms, 4%
Guest Satisfaction, 4%
Payroll, 3%

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Guest Relations Manager
Guest Relations Manager vs Guest Service Supervisor

Updated January 8, 2025

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