Guest relations manager jobs near me - 318 jobs

Caldo Concrete is looking for a financial Accounting Clerk to join our team. The position is a full-time opportunity with room to grow with the company. Job Functions: Handles Day-to-day financial records Collaboration with PM on project payments and reports Process Accounts payable and Accounts receivable transactions Manage Billing activities Collaborate with CPA Allocates payments to specific projects Utilizes vendor portals to match payments with invoices Works with insurance companies The successful candidate will have: Bachelor's degree or higher Minimum 2+ year in accounting or finance position Good oral and written communication skills. Experience with QuickBooks Must have notary within 120 days of hire Benefits available 401k Health Insurance Paid Vacations

Take the lead in delivering exceptional guest experiences as a Guest Services Manager in the corporate housing industry. This full-time, home-office-based role is perfect for a service-driven leader who thrives in fast-paced environments and is passionate about team collaboration, customer satisfaction, and operational excellence. What You'll Be Doing: Lead and manage the Guest Services team, ensuring smooth daily operations. Drive a perfectionist, guest-first approach across all service functions. Analyse service trends and introduce strategies to enhance the guest experience. Oversee guest escalations from start to resolution with a proactive approach. Compile and deliver monthly guest services reports to management. Lead process improvement initiatives and foster team buy-in for new ideas. Monitor and update the portal with guest-reported issues. Ensure the internal portal accurately reflects all reservation details. Provide emergency support via the out-of-hours telephone line as required. Collaborate cross-functionally to ensure consistent service quality. Train and mentor team members to uphold service excellence standards. Maintain detailed records and documentation to support guest relations. What We're Looking For: Experience in guest services within the relocation or moving industry is essential. Proven leadership skills with a professional, solution-oriented mindset. Strong written and spoken English communication skills. Proficiency in MS Word, Excel, and service management systems. Ability to remain calm under pressure and effectively manage multiple priorities. Organised, detail-focused, and driven by a passion for guest satisfaction.

*Responsibilities/Essential Functions (Daily, Weekly, Monthly, Quarterly, Annually, or as needed)* • Always be compliant with all company and regulatory policies and procedures. • Operate assigned home(s) in a manner that will ensure company goals including meeting or exceeding our home budgets and clinical effectiveness set by the company and/or our customers. • Supports and supervises assigned Direct Support Professionals (DSPs), ensuring each has the training and skills to successfully provide high-quality care. • Maintains assigned home(s) and ensures good working order of all related systems, facilities, and furnishings. • Assign repairs and maintenance duties to staff when possible. Contact the Beacon maintenance department or direct supervisor to address facility maintenance issues. • Assists direct supervisor with contracting for approved services, and direct and evaluate the performance of contractors providing needed services. • Responsible for maintaining cleanliness of assigned home(s) and vehicle(s) by developing daily duties and responsibilities for all employees for each shift. • Communicate daily with direct supervisor. • Manage the on-call responsibilities. Reports on- call hours to direct supervisor as needed. • Responsible for reviewing or sending direct supervisor important topics for monthly home meetings. *Clinical and Individuals Served Care Responsibilities:* • Collaborate with direct supervisor and clinical team to ensure proper clinical actions are taken to maintain or improve Individuals' health, safety, and stability. • Collaborates with direct supervisor and clinical team in overseeing the Individuals activities and programs and identifies ways to improve how these programs can enrich the Individuals social, emotional, mental, and physical needs as well as increase their home involvement and independent living skills. • Communicates regularly with all internal and external clinical, medical, and regulatory agencies as required *Education & Qualifications*: • A minimum of 2 years of college coursework in business, social science, or a related human service discipline strongly preferred. High school diploma or GED required. • 2-3 years' previous leadership experience working in a healthcare or behavioral healthcare related field preferred. • 1-2 years' previous management or supervisory experience preferred.

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

About Us At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs. Overview Selective Insurance is seeking a E&S Litigation Claims Manager who proactively manages a litigation claims unit in our Excess & Surplus Lines unit in accordance with Company claim policies, practices and procedures within delegated authority. Candidate is responsible for the management of the E&S Litigation Claims Specialist; driving optimum claims outcomes, supporting operational goals and objectives while delivering superior customer service to our policyholders and agents, all in support of our commitments to our stakeholders. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements. Candidate will be responsible for assisting staff with resolution of coverage issues and working with Legal and outside coverage counsel in the resolution of coverage litigation. Responsibilities Plans, controls and coordinates claims activity and workflow within claims unit/department in order to maintain the highest professional customer service and technical standards, and to ensure work is produced in a timely fashion and that all deadlines are met. Ensures the timely settlement of claims and maintains acceptable closing ratios for the department. Prepares operating budget for unit/department and monitors and controls expenses. Recommends claims procedural changes and plans, organizes and implements these changes in accordance with company guidelines. Keeps current on all changes affecting work production. Maintains override capability, authorizes settlements up to designated authority limits, and submits recommendations to designated officials for those claims in excess of authority level. Oversees combined loss ratio and productivity numbers and ensures they are in compliance with company standards. Oversees and controls allocated claims expenses. Provides performance management activities for personnel measured against business objectives and claims activity. Plans reviews and conducts claims reviews and settlement conferences. Mediates complaints and disputes regarding claim resolution. Must be able to drive an automobile to travel within territory. Car travel represents approximately 0-10% of employee's time and a valid driver's license. Qualifications Knowledge and Requirements Ability to lead a team of litigation claims specialist with varying degrees of experience. Excellent people and management skills to properly performance manage staff and assist with training initiatives. Ability to analyze reports and trend analysis to identify issues. Experience in E&S claims, complex coverage analysis and significant large loss evaluations preferred. Superior communication, strategic thinking and problem-solving skills. Excellent presentation skills. Moderate proficiency with standard business-related software (including Microsoft Outlook, Work Excel, and PowerPoint). Sufficient keyboarding proficiency to enter data accurately and efficiently. Must have valid state-issued driver's license in good standing and be able to drive an automobile. Education and Experience College degree preferred. Law degree preferred, but not required, 10+ years claims experience and 3-5 year's claims supervisory experience. Experience handling or supervising E&S Claims and/or experience handling coverage litigation preferred. Total Rewards Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs. Pay Range USD $135,000.00 - USD $204,000.00 /Yr. Additional Information Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions. For Massachusetts Applicants It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Join us at Gradient, where our purpose is to revolutionize home comfort while championing environmental sustainability. Our mission is to combat the escalating challenge of climate change by redefining how homes are heated and cooled. Today, the environmental impact of heating and cooling systems surpasses that of the entire transportation sector, and without intervention, this trend is set to escalate drastically. At Gradient, we believe that ensuring comfortable living spaces shouldn't come at the cost of our planet. We envision a future where every individual can enjoy the luxury of a comfortable home without contributing to carbon emissions. Our high-efficiency, low-carbon heat pump is just the beginning of our journey toward fully decarbonizing buildings. By joining Gradient, you'll be at the forefront of a movement to make sustainable living accessible to all, ensuring healthier communities and a brighter, greener future. Overview We are seeking an experienced Customer Support Manager with deep expertise in Zendesk to lead our customer support team and scale a high-quality, efficient support operation. This role owns the day-to-day management of customer support agents while designing and executing a support strategy that leverages Zendesk to deliver exceptional customer experiences-without adding unnecessary headcount. This role requires a hands-on leader who understands how to translate customer needs and business growth into scalable processes, automation, and reporting within Zendesk. This person will ideally live somewhere near our San Francisco Headquarters, though we are for US based remote work for the right person. The estimated base salary for this role is $110,000 - $130,000 USD per year + equity. An individual's compensation will vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable. Responsibilities Customer Experience & Quality Define and enforce quality standards for customer interactions across all support channels. Implement quality assurance processes, including ticket reviews and coaching based on Zendesk data and insights. Identify recurring customer issues and collaborate with Product, Engineering, and Operations teams to drive root-cause solutions. Act as a customer advocate by sharing insights and trends derived from Zendesk reporting. Scalable Support Strategy & Operations Develop and execute a customer support strategy that scales efficiently with business growth. Use automation, self-service, and knowledge management to reduce ticket volume and improve first-contact resolution. Optimize staffing models, schedules, and ticket routing to meet demand while minimizing the need for additional headcount. Own and track key support metrics such as CSAT, NPS, first response time, resolution time, and deflection rate. Team Leadership & People Management Lead, coach, and manage a team of customer support agents, ensuring consistent performance and engagement. Conduct regular 1:1s, performance reviews, and coaching sessions with a focus on quality, efficiency, and professional growth. Set clear expectations, KPIs, and workflows for individual contributors using Zendesk as the primary system of record. Build a culture of customer empathy, ownership, and continuous improvement. Zendesk Ownership & Optimization Serve as the primary owner and administrator of Zendesk, including configuration, workflows, triggers, automations, macros, views, SLAs, and roles. Design and maintain scalable Zendesk workflows that improve response times, resolution quality, and agent productivity. Leverage Zendesk Explore to create dashboards and reports that provide visibility into team performance, customer trends, and operational bottlenecks. Continuously evaluate and implement Zendesk features, integrations, and best practices to support growth without increasing headcount. Desired Qualifications 4+ years of experience in customer support or customer operations. 2+ years of experience managing customer support agents or similar individual contributors. Deep, hands-on experience administering and optimizing Zendesk in a production environment. Proven experience building scalable workflows, automations, and reporting within Zendesk. Strong analytical skills with the ability to translate data into operational improvements. Excellent communication, coaching, and cross-functional collaboration skills. Nice to Have Background in hardware and/or software support roles. Experience with Zendesk Guide, Explore, and advanced automations. Experience integrating Zendesk with CRM, product, or analytics tools. Background in SaaS or high-growth environments. Experience leveraging automation or AI to improve support efficiency. Benefits Equity Medical/vision/dental/life/disability insurance 401k Paid parental leave Professional Development Stipend Commuter benefits Flexible PTO We are committed to building a diverse and inclusive company. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. We welcome people of different backgrounds, experiences, abilities, and perspectives. Gradient is an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or genetic information, in compliance with applicable federal, state and local law.

We're looking for a hands-on Customer Support Manager to build, lead, and scale a high-quality support organization. This is a “player-coach” role where you'll design the foundation of support operations while also rolling up your sleeves to handle frontline support during the early stages. What You'll Do Build and refine support workflows, SOPs, and escalation paths. Manage day-to-day support operations and ensure timely, high-quality responses. Hire, train, and mentor a growing support team. Define and track KPIs such as SLAs, CSAT, response times, and efficiency. Evaluate and implement support tools, including automation and AI-driven solutions. Develop incident-response processes and knowledge-management systems. Partner closely with Product, Engineering, and Operations teams to surface customer insights. Maintain flexibility to support operational hours that may include evenings, weekends, or holidays. What We're Looking For 5-8+ years in customer support, customer success, operations, or similar functions. Experience leading or managing support teams. Proven ability to build or scale support processes in a high-growth or early-stage environment. Strong communication skills, both written and verbal. Comfortable working cross-functionally with technical and non-technical teams. Data-driven approach to improving support performance. Empathy, patience, and a customer-first mindset. Bonus: experience or interest in retail, grocery, or supply-chain technology. Why This Role Is Exciting Build the entire support function from the ground up. High ownership and direct impact on customer satisfaction and product quality. Collaborate across teams and influence product direction with real customer insights. Work in a fast-moving, mission-driven environment focused on modernizing an essential industry. Compensation & Work Model Salary range: $120,000-$150,000 Competitive equity package Remote with travel

Who are we?UpGuard's mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security ratings, instant risk assessments, templated security questionnaires, threat intelligence capabilities, and agentic AI to give organizations a holistic view of their risk surface. We have a rapidly growing customer base at UpGuard, but one thing has remained the same, our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard. We're on the lookout for individuals who have a passion for helping others, fixing problems, and building long-lasting relationships with new customers. You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate adoption of our products to new heights. What will you accomplish? Journey Mapping: Define execution standards and create lifecycle maps (customized by segment) across the full customer journey: Onboarding → Adoption → Maturity → Renewal. Competency Development: Build role-based readiness pathways and certification programs for CSMs and AMs. Value Realization: Build adoption frameworks, maturity models, and customer success plans. Create templates and storytelling frameworks that help teams articulate value to customers. Handoff Excellence: Partner with Sales Leadership to define and enforce clear handoff standards, ensuring smooth transitions from Sales to CS. Risk Frameworks: Partner with RevOps to define risk indicators and churn patterns; develop frameworks for early risk identification and mitigation. Renewal Playbooks: Build playbooks focused on value-based renewal motions and train AMs/CSMs on navigating renewal cycle communications. Data Fluency: Train teams to interpret usage data, health scores, and customer signals to proactively manage account health. EBR Ownership: Own the Executive Business Review (EBR) program end-to-end, including structure, templates, standards, and certification. Executive Storytelling: Train CSMs and AMs to deliver executive-ready, outcome-focused EBRs that showcase measurable impact rather than just usage stats. Value Translation: Partner with Product & PMM to translate technical functionality into customer value outcomes; incorporate feature readiness into lifecycle playbooks. Adoption Motions: Leverage product knowledge to build value-led, non-commercial motions that drive multi-product adoption and breadth of usage. Customer Education Alignment: Align with the Customer Education team to ensure self-serve assets and onboarding materials complement the rep-led motion. Collaborating with CS/AM leadership to reinforce lifecycle expectations and partnering with Enablement Ops for content governance. What do we need from? 5+ years of experience in Customer Success Enablement, Lifecycle Program Management, or direct CS/AM Leadership within a B2B SaaS environment. Lifecycle mastery: Deep understanding of the post-sales customer journey, with specific expertise in optimizing onboarding, adoption, value realization, and renewal phases. Framework design: Proven track record of architecting and deploying scalable frameworks (e.g., success plans, risk mitigation, EBRs) that drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). Content strategy: Strong content creation skills, capable of building high-impact playbooks, templates, and "value storytelling" assets that help CSMs articulate ROI. Program execution: Demonstrated success in building structured enablement programs-from certification paths to ongoing skill reinforcement-that result in measurable behavior change. Analytical mindset: Data-informed approach to enablement; ability to interpret health scores, churn data, and usage signals to identify skill gaps and prioritize initiatives. Facilitation excellence: Skilled facilitator confident in delivering training to diverse post-sales roles, capable of simplifying complex retention strategies into actionable steps. What gives you an edge? Cross-functional influence: Ability to influence without authority, effectively partnering with RevOps, Product, Sales, and CS Leadership to drive change management. Strategic & structured: A collaborative builder who can balance high-level lifecycle strategy with the operational rigor required to execute complex programs. Business acumen: Strong commercial awareness, understanding how technical adoption translates into business value and renewal security. What's in it for you? Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance Annual leave: 6 weeks PTO plus two additional UpGuardian leave days to give you time to recharge your batteries. 18 weeks paid Parental Leave: Irrespective of parenting role Personal Leave Allowance: This includes sick & carer's leave Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance Top-spec hardware: All team members will be provided with top-spec laptops for their role Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work Health Insurance: Health, dental, and vision insurance #LI-SL1 UpGuard is a Certified Great Place to Work in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work, apply now to find out why! As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC. Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.

What We Do We're on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. Powered by groundbreaking technology, Roo has built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. Roo empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets. Together, we've provided more than 3 million hours of healthcare, helping Veterinarians earn more than $200 million.About the Role The Roo Experience Concierge is the frontline ambassador for ensuring exceptional experiences across the Roo platform. When hospitals or veterinary professionals encounter issues, you step in with empathy, clarity, and action. Your goal: turn challenging moments into opportunities for trust and long-term engagement. You'll balance relationship management and operational problem-solving - coordinating follow-up shifts, managing communication between both sides, and ensuring every recovery feels seamless and personal. This is a fast-paced, people-centered role that requires both precision and heart. Travel Requirement: 0%, except for optional attendance at annual company events. Your Responsibilities Act as the frontline ambassador for Roo, delivering white-glove support to hospitals across all touchpoints. Manage complex and urgent day-to-day inquiries, ensuring timely, empathetic, and accurate responses. Drive problem-solving and conflict resolution efforts on behalf of hospitals, finding a winning solution for the customer. Provide guidance and education on platform features, troubleshooting, and process improvements. Collaborate with Account Management, Success, and Product teams to surface trends and insights that enhance the Roo experience. Track satisfaction metrics and identify opportunities for elevated service experiences. Champion user empathy internally, representing both vet and hospital perspectives in continuous improvement efforts. Qualifications A natural relationship builder with 5+ years of experience in the veterinary industry, preferably in hospital operations, clinical management, or veterinary services. Preferred experience in B2B account management or sales (3+ years), with a strong ability to manage partner relationships and navigate complex conversations. Empathetic and confident in handling difficult conversations with professionalism and care. Highly organized and detail-oriented - able to manage multiple active recovery cases simultaneously. Skilled in strategic communication, adept at de-escalating situations while maintaining trust and credibility. Comfortable using technology, spreadsheets, and CRM tools (e.g., HubSpot) to track actions and measure outcomes. Naturally curious and motivated to improve processes and partner satisfaction. While we are a remote first company, if you are based in San Francisco this will be a hybrid role. Please see below for examples of compensation ranges based on state averages. Note: We've recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Please note that any communication ******************* is not legitimate. All official Roo communication will always come *************. Exact compensation may vary based on skills, experience, and location. California pay range$115,000-$150,000 USDNew York pay range$115,000-$150,000 USDWashington pay range$105,000-$135,000 USDColorado pay range$100,000-$130,000 USDTexas pay range$100,000-$130,000 USDNorth Carolina pay range$90,000-$120,000 USD Core Values Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun! What to expect from working at Roo! For permanent, full time employees, we offer: Accelerated growth & learning potential. Stipends for home office setup, continuing education, and monthly wellness. Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans. 401K Unlimited Paid Time Off. Paid Maternity/Paternity and reproductive care leave. Gifts on your birthday & anniversary. Opportunity for domestic travel, including for regional team building events. Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation. We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed. Ready to join the Roo-volution?!

At Everway (formerly n2y/Texthelp), our goal is to lead the world in Neurotechnology software, helping transform the way we understand and are understood. We're a global community of over 500 team members spanning seven countries, including the UK, USA, Norway, Denmark, Sweden, Australia, and New Zealand. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. A world where everyone can thrive. We can only achieve our goals and continue to grow by having high performing people in our team, people who share our goals and are passionate about our mission. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully. Join us at Everway - together, we can unlock the full potential of every mind. About the role A s the Customer Support Manager, you will oversee a team of Customer Support Specialists, guiding and developing them to provide exceptional support to our customers across chat, phone, and email. Beyond day-to-day management, you will play a pivotal role in driving operational improvements, embedding technology-led strategies, and leveraging AI-enabled tools to enhance efficiency and customer experience. In this role, you will ensure that inquiries are resolved promptly, manage escalations, and lead continuous optimization of support processes, resources, and systems. Your leadership will help foster a high-performing, customer-centric culture that meets and exceeds service expectations. Main Responsibilities Lead, coach, and mentor a team of Customer Support Specialists, providing ongoing feedback and development opportunities to maximize performance. Oversee omni-channel customer support operations to ensure all inquiries are handled professionally and within SLA targets, while identifying opportunities to streamline workflows and improve operational efficiency. Serve as the primary escalation point for complex customer issues, coordinating closely with Product, Engineering, and other teams to deliver effective resolutions. Monitor and analyze team performance metrics-including response time, resolution time, and customer satisfaction-using data insights to identify trends, drive process improvements, and inform technology investment decisions. Develop, refine, and optimize support processes and workflows, championing automation, AI-assisted solutions, and other technology-led innovations to improve efficiency and reliability. Manage and enhance the knowledge base, collaborating with specialists to create and optimize self-service resources; ensure content aligns with opportunities for AI-powered search, automated routing, and predictive support. Collaborate cross-functionally with Customer Success, Product, and Marketing to align on customer feedback, product improvements, and initiatives that support operational excellence. Identify trends in customer queries and escalate insights to inform product enhancements, proactive support strategies, and AI-driven predictive support models. Conduct regular team meetings and 1:1s to communicate priorities, review performance, and resolve obstacles. Ensure compliance with customer support best practices and company policies while fostering a customer-centric and innovation-minded culture. Essential Criteria 5+ years of experience in customer support or a similar role, including at least 2 years in leadership, ideally within EdTech or SaaS environments. Proven ability to manage and develop a high-performing support team, with strong coaching and feedback capabilities. Experience with omni-channel support and familiarity with key tools and platforms (e.g., Zendesk, Salesforce), including exposure to automation, AI-based support tools, or workflow optimization technologies. Strong analytical skills with experience tracking and managing KPIs, using data to assess performance, diagnose root causes, and drive operational and process improvements. Exceptional problem-solving capabilities and experience managing escalations with a strategic, root-cause-focused approach. Desirable Criteria Knowledge of the education sector, particularly K-12 or higher education, including common support challenges and technology needs. Experience managing and optimizing a knowledge base with a focus on improving self-service, automation readiness, and customer satisfaction. Familiarity with customer support best practices in cloud-based software, including AI-enabled support tools, workflow automation, and digital process optimization. Strong collaboration skills and experience working cross-functionally to implement operational improvements and technology-driven solutions. Bachelor's degree or equivalent experience in education, business, technology, or related fields. Please submit your application on our website by Monday 26 January 2026. Please note: applications may close early due to high demand, so early submission is encouraged. Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter. Ready to make an impact? Apply today and be part of a company that invests in your success! We are committed to providing a Drug-Free Workplace for all employees. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. You can view our Recruitment and Selection Policy here. Please click the link for our Privacy Notice

We are an innovative startup working on a cutting -edge IoT platform designed to revolutionize how gyms and gym equipment manufacturers manage their resources. To accelerate our growth and customer engagement, we are looking for a dynamic Relationship Manager to help us build and nurture strong connections with our key stakeholders. Remote is allowed but in -person would be ideal. RequirementsEngaging with Gym Equipment Manufacturers Reach out to gym equipment manufacturers to gather necessary data and secure the access required to integrate their devices into our platform. Act as the primary point of contact for manufacturers and ensure smooth collaboration. Customer Discovery Conduct interviews or surveys with gym owners and managers to gain valuable insights into their pain points and needs. Analyze feedback to understand market demand and refine our product offerings. Client Conversion Transition gyms and manufacturers who show initial interest during the customer discovery phase into long -term paying clients. Build and maintain strong relationships to ensure high client satisfaction and retention. Additional ResponsibilitiesHandle all other client -facing activities related to customer engagement, relationship management, and feedback gathering. Assist in scaling our customer engagement strategy to drive market penetration. Ideal Candidate Exceptional communication and relationship -building skills. Proven experience in customer relations, sales, or business development. Comfortable with cold outreach, conducting interviews, and negotiating agreements. Self -motivated and able to work independently while meeting deadlines. Experience in the fitness or tech industry is a plus. Project ScopeThis is an ongoing role with potential for growth as we expand our operations. Initially, the role will focus on customer discovery and engagement, evolving into a revenue -driving position as we onboard clients. What We OfferA chance to work with a groundbreaking product at the intersection of IoT and fitness. Flexibility to work remotely with autonomy over your workflow. Competitive pay based on milestones and performance. If you're passionate about connecting with people and have the skills to drive customer engagement, we'd love to hear from you! Apply Now and let's revolutionize the fitness industry together! BenefitsThis is not a paid position at this time. By applying, you acknowledge that monetary compensation is not guaranteed.

Department Production Employment Type Contract Location Richardson, US Workplace type Fully remote Key Responsibilities Skills, Knowledge and Expertise About Tripledot We are Tripledot Studios, our mission is to bring the knowledge and experience of a chart-topping mobile games company into a close-knit, collaborative environment. Our teams drive projects together from conception to launch in an indie-style process combining data and creativity to make games that can be enjoyed by everyone.

About Centific Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem-comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets-to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster. Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets. About Job We are seeking a dynamic, motivated, and relationship-driven professional to join our team as a Hybrid Account Manager & Sales Development Executive. This unique role combines the strategic account management responsibilities of nurturing existing client relationships with the proactive, growth-oriented focus of sales development. You will serve as the bridge between customer success and revenue generation, ensuring our clients receive maximum value while expanding our footprint with new opportunities. Key Responsibilities Account Management (50%) Serve as the primary point of contact for assigned client accounts, ensuring strong relationships and customer satisfaction. Understand client goals, challenges, and needs; propose solutions that align with business objectives. Oversee contract renewals, upselling, and cross-selling opportunities within existing accounts. Act as an advocate for the customer internally, collaborating with operations, product, and support teams. Monitor account performance, usage, and health metrics; provide regular reporting and strategic recommendations. Sales Development (50%) Identify, research, and qualify new prospects through outbound outreach (calls, emails, LinkedIn, events). Collaborate with marketing and sales leadership to execute targeted campaigns and messaging. Generate and manage a pipeline of qualified leads for senior sales executives or self-close when appropriate. Schedule discovery calls and demos, ensuring smooth handoffs to the sales or account management team. Stay current on industry trends, competitor activity, and market opportunities to inform prospecting strategy. Qualifications 2-5 years of experience in account management, sales development, or related client-facing roles. Strong communication and interpersonal skills; able to build trust quickly with clients and prospects. Proven ability to manage multiple accounts/projects simultaneously with strong attention to detail. Comfortable with both consultative relationship management and high-volume prospecting outreach. Familiarity with CRM tools (e.g., Salesforce, HubSpot) and sales engagement platforms. Results-oriented, with a track record of meeting or exceeding revenue or pipeline targets. Salary: $80k-$100k Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

About CharterUP. CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both customers and operators. Trusted by most Fortune 500 companies, our platform connects users to thousands of charter bus and minibus operators nationwide. In just 60 seconds, customers can access real-time availability, transparent pricing, and detailed vehicle options-whether organizing a corporate event, a company shuttle, or a wedding. By streamlining what was once a fragmented and stressful process, CharterUP brings transparency, accountability, and efficiency to an industry overdue for innovation With CharterUP, group transportation is no longer a hassle but an elevated, reliable experience. Join us as we lead the future of group travel. Why Join Us Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change. Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there's no better time to join our dynamic, growth-stage organization. Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX. Funding and Stability: Our $60 million Series A funding was just the start-we're poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability. About the Role Title: Escalations Manager Reports to: Sr. Manager of Logistics & Customer Service Location: Remote Schedule: 12:00PM-9:00PM EST (First Month Training Schedule 9:00AM-6:00PM EST) CharterUP is seeking an Escalations Manager to oversee a team of escalations and complaints specialists, manage their performance, and ensure the timely resolution of complex and high priority customer issues. They also play a key role in process improvement, training, and coordination with other departments. This role involves managing a team, setting performance goals, overseeing operations and escalations management. The Escalations Manager plays a crucial role in ensuring customer satisfaction, maintaining SLA compliance, and fostering a culture of continuous improvement and customer-first mentality within the team and across the organization. The role reports to the Sr. Manager of Logistics & Customer Support and is part of the CharterUP Service Operations team. What You'll Do Team Management Manage a team of escalations and complaints specialists, providing training, oversight and support. Set clear performance goals, provide regular feedback, and administer performance evaluations. Define KPIs and targets for the team to include individual performance metrics in addition to department metrics for Customer satisfaction, response time and resolution time. Conduct regular team meetings to discuss performance, share best practices, and address any challenges or concerns. Foster an environment of continuous improvement and customer first mentality Operations Management Monitor and respond to inbound request volume to ensure all customers receive a response in a timely manner and in line with SLA targets established. Escalations Management Serve as the primary point of contact for complex and high priority customer issues that require escalation. Ensure escalation resolution results in customer satisfaction and customer retention. Act as a community liaison on exceptional requests that require coordination across multiple departments, including owning the transaction and execution steps required from the Logistics & Customer Support side.. Reviewing and responding to customer requests for non-standard documentation, including non-standard requests for COIs, in line with company policy and after coordinating with appropriate parties. Assist with chargeback research and rebuttals. Process Improvement Develop and deploy a training program for Sr. Customer Support Agents to assume primary responsibility for customer escalation calls. Develop and implement an operating model that enables cross-functional capabilities and maximizes output and efficiency while not compromising customer satisfaction. Maintaining records of all escalations and unique situations with a view to reporting on volume and identifying opportunities for process improvement and agent retraining. Identify opportunities for cross-functional process alignment and outline recommendations for process design. Create a loop of feedback into Product Development, Operations, Finance, Sales and other departments What You'll Bring At least 3 years of experience in escalations management. Familiarity with escalation processes and procedures is important. This involves understanding how to effectively handle and resolve high priority or complex customer issues, as well as coordinating with other departments and stakeholders to ensure prompt resolution. The role can be dynamic and challenging. The ability to adapt to changing circumstances, handle pressure, and remain resilient in a fast-paced and demanding environment is important. At least 2 years experience in managing direct reports in a customer service or escalations management contact center role. Prior experience in team management or leadership is crucial. This includes skills in providing guidance, support, and coaching to team members, setting performance goals, conducting evaluations, and fostering a positive and collaborative team environment. The ability to motivate and inspire team members to achieve their targets and continuously improve their performance is essential. A strong background in customer service or support is essential. This includes experience in handling escalations, complaints, and complex customer issues. Having a deep understanding of customer needs and expectations will help in effectively managing the team and resolving customer concerns. Familiarity with customer experience metrics, such as Net Promoter Score (NPS), response time, and resolution time, is valuable. Understanding how these metrics impact customer satisfaction and retention and using them to drive improvements is essential. Process Improvement: Knowledge of process improvement methodologies, such as Six Sigma or Lean, is beneficial. Experience in identifying areas for improvement, analyzing data, and implementing process enhancements to drive efficiency and customer satisfaction is highly valuable. Communication and Collaboration: Strong communication and collaboration skills are necessary for effective interaction with team members, stakeholders, and customers. This includes the ability to clearly convey expectations, provide feedback, and build relationships with individuals from diverse backgrounds and departments. Analytical and Problem-Solving Skills: The ability to analyze data, identify trends, and make data-driven decisions is important. Strong problem-solving skills are necessary to address complex customer issues, identify root causes, and propose effective solutions. Recruiting process Step 1: Video Call with Talent Acquisition Step 2: Video Call with Hiring Manager Step 3: Video Call with the Team Offer & reference check Welcome aboard! Salary$80,000-$95,000 USDGlobal Benefits & Perks at CharterUP We believe great people can live anywhere-and they deserve great benefits, too. While offerings may vary slightly by location, we prioritize hiring near our hubs in Austin, Atlanta, Miami, and Denver as we grow our global team. Remote-First Flexibility: Work from anywhere we hire, with built-in flexibility. U.S.-based employees may reside in any of our 19 approved states. Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards. Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country. Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available. Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together. Referral Rewards: Earn bonuses for bringing top talent to the team. Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable. Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running. CharterUP is an Equal Opportunity Employer. We are committed to creating an inclusive, accessible, and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws in the United States and Canada. If you require accommodation during the recruitment process, please let us know. CharterUP is committed to providing reasonable accommodations during the hiring process. If you need assistance or an accommodation, please contact your recruiter. Hiring Locations: CharterUP U.S.-based candidates and employees must reside in one of the following states: Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming. We hire in the U.S. and Canada and are actively expanding our global footprint.

Runwise is looking for a Customer Support Manager, HVAC Specialist who is highly motivated, results-oriented and focused on business growth opportunities. We are looking for a candidate who is able to work 11:30AM EST - 8:00PM EST Tuesday - Saturday as part of their regular work schedule. Preferably a candidate in PST or MST timezones Runwise (**************** is a fast-paced, customer-focused climate-tech startup that controls and runs the key energy systems (heating, water, etc…) in 8,000+ buildings throughout the US. Runwise's unique hardware and software service significantly reduces energy usage, substantially lowering costs and carbon output. As of today, Runwise's technology takes the equivalent of 100,000 cars worth of carbon emissions off the road each year. As an HVAC Technical Support Specialist, you'll combine hands-on HVAC knowledge with excellent customer service skills to help property owners and operators keep their buildings comfortable and energy-efficient. You'll troubleshoot and guide customers through heating and cooling issues, using both your HVAC background and Runwise's remote management tools. Applicants must have a high-quality internet connection. Responsibilities will include, but are not limited to: Answer inbound phone calls, emails, and texts through our 24/7 support line Provide real-time troubleshooting of customer-reported HVAC and heating system issues Remotely monitor, analyze, and adjust multifamily and commercial heating/cooling systems to optimize comfort and fuel efficiency Perform remote quality checks following installations and service visits Document and escalate complex issues to internal teams when needed Educate customers on best practices for HVAC operation and energy savings Making settings adjustments as needed using our remote interface to reduce fuel consumption and manage tenant comfort Remote quality checks after installations and service calls are performed Who you are: 1-3 years of direct HVAC field or technical support experience (residential or commercial) Solid understanding of heating controls, boilers, and/or building automation systems You have excellent social and communication skills and find it easy to get along with others You thrive by building long-term relationships and partnering with a range of customers from individual business owners to C-level executives You are a problem solver and can diagnose and help troubleshoot problems quickly and efficiently You are adaptable to quickly changing situations You are a teacher at heart (or by profession) with the ability to distill technical or complex systems into simpler concepts to empower customers You are willing and capable of working very hard and at times longer hours during peak season (winter) You are passionate about real estate and/or energy efficiency Salary range: $60,000 - $80,000 based on experience level What you believe: No job is too small. Sincerity builds trust. Setbacks fuel progress. Efficiency is vital. Benefits: Medical, dental, and vision insurance HSA & FSA options Paid Parental Leave Access to Talkspace & Health Advocate Flexible PTO Commuter Benefits 401K Company-paid life insurance Voluntary supplemental life insurance Free in-office lunch on Wednesdays Hybrid work environment Summer Fridays Monthly L&D Series Employee Resource Groups (e.g. DEIB Committee, Run Club) This is an excellent opportunity to join a fast-growing company, one of the true leaders within energy efficiency in the Northeast. You will be surrounded by talented people, including working very closely with our co-founder and sales leader. Your success will also make a tangible impact on reducing carbon emissions across the country, within the cities where we operate.

Career-defining. Life-changing. At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: Position: Program Manager, Customer Experience Location: Remote - National US About this role: The Customer Experience team is responsible for partnering both internally and externally, including sales and commercial team along with key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes. Scope of Work: Ability to perform role effectively for an average of 6 opportunities concurrently. Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio Service. Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized. Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices. Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias. Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service. Accountable to prioritizing work that meets the needs of iRhythm business goals Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems Requirements Bachelor's degree required, Master's degree preferred: Minimum of 6 years of related experience with a Bachelor's degree; or 4 years of experience in a similar role and a Master's degree. Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred Key attributes: Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic partner. Willingness to be flexible to the needs of IRTCs business goals, ability to quickly onboard and execute within role within 3-6 months Strong communication and presentation skills Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity Strong understanding of the healthcare landscape and experience in cardiology preferred Ability to multi-task and prioritize in a fast-paced environment Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio) Must be able to travel up to 50%. Location: Remote - US Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range $112,000.00 - $145,000.00 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at ********************* About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from ****************** email address. Please check any communications to be sure they come directly ********************* email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact *********************. Written offers of employment will be extended in a formal offer letter from ******************* email address ONLY. For more information, see *********************************************************************************** and *****************************************

At Marco, we're transforming how our IT Services unlock growth inside existing customers. The Growth team is our engine for smart growth - mining data, insights, and trends to spot what customers need next, before they even know it. As the Customer Growth Manager, you'll collaborate with a cross-functional team that turns Marco service delivery data, customer success signals, digital tools & portal data, and vCIO/vCISO insights into actionable go-to-market plays that expand wallet share, drive adoption, and accelerate Net Revenue Retention. This isn't traditional sales enablement. It's cutting-edge, predictive, strategic, and creative - building a bridge between the data that lives in our systems and the opportunities that live in our customers' businesses. WHAT YOU'LL DO: Own the revenue expansion engine - define the strategy, frameworks, and cadence for identifying, validating, and activating upsell and cross-sell opportunities. Synthesize inputs from our incredible Insights Portal, cutting-edge tool stack, Customer Success, Service Delivery, and Consulting teams into a unified opportunity pipeline. Lead GTM plays - turn insights into repeatable offers, campaigns, and vertical plays (e.g., “Credit Union Cyber Resilience” or “Healthcare Compliance Bundle powered by ACE”). Partner with Sales & Marketing to translate insights into customer-ready narratives and campaigns. Build intelligence dashboards that track attach rate, NRR, and expansion velocity across verticals and solutions. Run the “Growth Council” - a monthly cross-functional session aligning CS, Service Delivery, Consulting, and Sales around top expansion priorities. Champion customer advocacy - ensuring that every upsell or cross-sell is rooted in solving a real, verified business problem. WHAT YOU'LL BRING: 7-10 years in Managed Services, SaaS, or Technology Services with experience in Revenue Operations, Product Marketing, or Customer Success Strategy. Experience leading cross-functional initiatives and aligning stakeholders.· Familiarity with PSA/RMM tools (ConnectWise), delivery support & insight tools (Scalepad, etc) and CRM platforms. Ability to connect business strategy with data - seeing patterns others miss. Excellent communicator - equally comfortable in a C-suite strategy session or a hands-on data review. A growth mindset, curiosity, and a “builder” mentality. WHY THIS ROLE MATTERS: You'll work at the intersection of data, strategy, and storytelling - building a new function that helps customers grow, strengthens our value, and adds to Marco's growth. Your success will be measured in expansion wins, vertical insights, and the strategic plays you bring to life! Pay Range: $79,212 - $122,779 annually + 20% incentive target The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

A historic feel mixed with modern amenities awaits you at The Westin Great Southern Hotel in downtown Columbus, Ohio. Ideally situated near the German Village in a historic red brick building, our hotel offers our guests a relaxing getaway in the heart of downtown. At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to join our management team and lead and assistant the Front Office team. We are committed to providing you with: An exceptional benefit plan for eligible associates & your family members 401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you Discounts with our Crescent managed properties in North America for you & your family members. Discounts at Marriott brand properties Worldwide. In this role, you will be the Front Office Manager, overseeing the day-to-day operations of the front desk team. Here is what you will be doing each day: Manage daily hotel quality standards, guest satisfaction, and service recovery. Interview, hire, train, coach, and evaluate staff; address performance and disciplinary matters as needed. Provide clear verbal and written communication to team members. Monitor performance, staffing levels, occupancy, costs, and inventory. Resolve guest concerns professionally and efficiently, including follow-up communication. Oversee Front Office operations, including Guest Services, Bell, Reservations, Concierge Participate in hotel leadership and departmental meetings. Maintain regular attendance and perform additional duties as assigned Does this sound like you? 2-5 years' experience as a Front Office Manager Proven leadership to associates to achieve goals while maintaining a high expectation to standards in regard to quality and presentation Communicates goals and expectations and inspires associates to achieve goals and advance careers Build moral and spirit Demonstrate ability to lead by example Participative management style. Instill a guest service attitude in all associates. Marriott Experience a plus Our differences are what make us great: At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Job DescriptionBenefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation We are looking for a customer-focused Guest Service Supervisor to join our team! As the Guest Service Supervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You will also ensure that the front desk staff you supervise provide guests with exceptional customer service and a positive experience with our hotel. The ideal candidate has previous hospitality experience, a knack for building rapport with guests, and a passion for providing exceptional customer service. Responsibilities: Supervise front desk staff Respond to guest concerns and resolve them appropriately Coordinate with other departments within the hotel to ensure guest satisfaction Anticipate the needs of guests and build rapport Uphold the highest standards of cleanliness, sanitation, safety, and conduct Maintain accurate records of registration and payment information Qualifications: High school diploma/GED required Familiarity with hospitality industry standards Knowledge of front desk operations and procedures Proficient in English; knowledge of other languages is a plus Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations Ability to demonstrate genuine care for customers and employees Ability to work in a fast-paced environment