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Guest relations manager resume examples from 2026

Zippi

Land interviews using Zippia's AI-powered resume builder.

Updated March 26, 2025
6 min read
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How to write a guest relations manager resume

Craft a resume summary statement

Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in guest relations manager-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the guest relations manager position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:

  1. Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
  2. Include as many relevant hard or technical guest relations manager skills as possible for each job you apply to.
  3. Be specific with the skills you have and be sure you are using the most up to date and accurate terms.
These five steps should give you a strong elevator pitch and land you some guest relations manager interviews.

Here are example skills to include in your “Area of Expertise” on a guest relations manager resume:

  • Guest Relations
  • Reservations
  • Customer Service
  • PET
  • Resorts
  • Payroll
  • Front Desk Operations
  • Customer Satisfaction
  • Guest Rooms
  • VIP
  • Exceptional Guest
  • Guest Satisfaction
  • Guest Complaints
  • Guest Feedback
  • Guest Issues
  • Hotel Guests
  • Hotel Services
  • Customer Complaints
  • Guest Inquiries
  • Guest Expectations
  • Customer Feedback
  • PBX
  • IHG
  • Conflict Resolution
  • Direct Reports
  • Hotel Operations
  • Night Audit
  • Excellent Guest
  • Quality Guest
  • POS

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your work experience should be structured:

  1. With your most recent roles first, followed by earlier roles in reverse chronological order.
  2. Job title, along with company name and location on the left.
  3. Put the corresponding dates of employment on the left side.
  4. Keep only relevant jobs on your work experience.

How to write guest relations manager experience bullet points

Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.

Use the XYZ formula for your work experience bullet points. Here's how it works:

  • Use strong action verbs like Led, Built, or Optimized.
  • Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
  • Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

This creates bullet points that read Achieved X, measured by Y, by doing Z.

Here are great bullet points from guest relations manager resumes:

Work history example #1

Front Office Supervisor

Radisson Hotel

  • Prepared for daily arrivals, catered to VIP needs, and resolved guest incidents.
  • Increased ADR and occupancy 4.6% through careful monitoring of group's block pick-ups and cutoff dates.
  • Supervised staff of Front Desk, Reservations, PBX, Bell Stand and Concierge.
  • Checked in and out guests, greeting and escorted all VIPs and made all guests feel welcome.
  • Anticipated guest's expectations by reviewing VIP and special request reservations on arrival report to ensure proper room blocking.

Work history example #2

Reservations Agent

The Walt Disney Company

  • Handled in-bound calls, including airlines, rental cars, resorts and ticketing for the guests of Disney World.
  • Created magical experiences for current and future guests of the Walt Disney World Resorts by providing exemplary customer service.
  • Organized travel plans/reservation packages for guests including resorts, airline, car, theme park tickets, dining and special events.
  • Maximized revenue by up selling resorts, dining plans, and recreation packages.
  • Provided directions and information about the Disneyland Resort from memory in person and using PBX phone system.

Work history example #3

Guest Relations Manager

Hyatt

  • Motivated, coached, counseled and disciplined all team members according to Marriott Hotel standards.
  • Trained in all areas of services, including restaurant operations, front desk services and payroll administration.
  • Monitored the activity and consistency of service levels in VIP lounge along with VIP Manager.
  • Prepared team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
  • Ensured that VIP reservations were appropriately blocked through close monitoring and proper organization.

Work history example #4

Project Management Internship

UNIV OF RICHMOND

  • Sustained Hazard Communication Program and worked closely with outside authorities to assure compliance with safety and environmental regulations.
  • Supported department manager with creating basic Excel spreadsheets and PowerPoint presentations.
  • Updated daily game charts of minor league affiliates using SQL to ensure data integrity.
  • Developed crisis communication strategies for undergraduate disaster preparedness - Developed of instructional videos for use on student service trips
  • Initiated and developed a streamlined system that emphasized the importance of communication and the affects it has on efficiency and productivity.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

Here is the best way to format your education section:

  • Display your highest degree first.
  • If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
  • If you have a bachelor's or master's degree, do not list your high school education.
  • If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

Certificate in hospitality management

Northern Arizona University, Flagstaff, AZ

2008 - 2009

High School Diploma

2005 - 2005

Highlight your guest relations manager certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

If you have any of these certifications, be sure to include them on your guest relations manager resume:

  1. Certified Hospitality and Tourism Management Professional (CHTMP)
  2. Certified Food Manager (CFM)
  3. ServSafe Food Protection Manager Certification

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