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Become A Guest Relations Representative

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Working As A Guest Relations Representative

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $35,000

    Average Salary

What Does A Guest Relations Representative Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Guest Relations Representative

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Guest Relations Representative Career Paths

Guest Relations Representative
Security Officer Technician Team Leader
Operations Manager
7 Yearsyrs
Security Officer Specialist Team Leader
General Manager
6 Yearsyrs
Security Officer Technician Field Service Technician
Service Manager
6 Yearsyrs
Account Executive Sales Manager Owner
Co-Owner
6 Yearsyrs
Account Executive Manager Office Manager
Business Manager
6 Yearsyrs
Account Executive Consultant Assistant Manager
Assistant General Manager
5 Yearsyrs
Guest Services Front Desk Agent Executive Assistant
Administrative Manager
6 Yearsyrs
Guest Services Home Health Aid Administrator
Business Office Manager
7 Yearsyrs
Guest Services Specialist Foreman
Business Owner
6 Yearsyrs
Concierge Coordinator Editor
Communications Manager
6 Yearsyrs
Concierge Executive Assistant Assistant Manager
Center Manager
6 Yearsyrs
Concierge Executive Assistant Manager
Food And Beverage Manager
5 Yearsyrs
Teacher Consultant Sales Manager
Group Sales Manager
5 Yearsyrs
Teacher Administrator Property Manager
Communications Director
6 Yearsyrs
Teacher Adjunct Professor Superintendent
Resident Manager
5 Yearsyrs
Certified Nursing Assistant Billing Specialist Front Desk Supervisor
Hotel Manager
5 Yearsyrs
Certified Nursing Assistant Billing Specialist Claims Representative
Senior Representative
5 Yearsyrs
Certified Nursing Assistant Administrator Business Office Manager
Revenue Manager
8 Yearsyrs
Service Representative Billing Specialist Front Desk Supervisor
Catering Sales Manager
5 Yearsyrs
Service Representative Patient Service Representative Front Office Supervisor
Director Of Front Office
5 Yearsyrs
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Top Skills for A Guest Relations Representative

  1. Guest Satisfaction
  2. Customer Service
  3. VIP
You can check out examples of real life uses of top skills on resumes here:
  • Balanced multiple duties involving guest satisfaction and overall client experience.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Coordinated ticketing for VIP Charity guests and tracked qualitative data to analyze audience attendance.
  • Manage the front desk in a courteous and professional manner, welcome guests, answer phones and schedule appointments.
  • Answered problematic phone calls, utilizing resources available to remedy situation.

Guest Relations Representative Demographics

Gender

Female

54.9%

Male

32.3%

Unknown

12.8%
Ethnicity

White

60.0%

Hispanic or Latino

18.1%

Black or African American

11.4%

Asian

6.6%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

54.5%

French

10.2%

German

4.6%

Portuguese

4.3%

Russian

4.0%

Japanese

4.0%

Mandarin

3.0%

Chinese

3.0%

Italian

2.3%

Arabic

2.3%

Hindi

1.7%

Turkish

1.3%

Cantonese

1.0%

Gujarati

0.7%

Somali

0.7%

Korean

0.7%

Marathi

0.7%

Thai

0.7%

Swahili

0.3%

Dutch

0.3%
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Guest Relations Representative Education

Schools

University of Phoenix

15.5%

Georgia State University

9.9%

University of Central Florida

9.3%

Valencia College

5.8%

Florida International University

5.6%

Johnson & Wales University

4.3%

University of North Carolina at Charlotte

4.3%

Temple University

3.9%

The Academy

3.9%

Arizona State University

3.9%

Miami Dade College

3.9%

Metropolitan State University of Denver

3.9%

Pennsylvania State University

3.7%

San Diego State University

3.5%

University of Alabama

3.3%

Ohio State University

3.3%

Kennesaw State University

2.9%

University of Florida

2.9%

DePaul University

2.9%

University of Georgia

2.9%
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Majors

Business

22.4%

Communication

9.6%

Health Care Administration

6.5%

Psychology

5.8%

Criminal Justice

5.7%

Hospitality Management

5.6%

Kinesiology

5.4%

Marketing

5.1%

English

3.8%

Public Relations

3.5%

Liberal Arts

3.5%

General Studies

3.0%

Nursing

3.0%

Accounting

2.8%

Education

2.7%

Management

2.6%

Medical Assisting Services

2.4%

Fine Arts

2.2%

Political Science

2.2%

Sociology

2.2%
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Degrees

Bachelors

46.2%

Other

25.3%

Associate

12.5%

Masters

9.4%

Certificate

3.7%

Diploma

2.1%

License

0.4%

Doctorate

0.4%
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