Guest relations representative vs associate customer service representative

The differences between guest relations representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $28,790 average annual salary of a guest relations representative.

The top three skills for a guest relations representative include guest relations, customer service and reservations. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.

Guest relations representative vs associate customer service representative overview

	Guest Relations Representative	Associate Customer Service Representative
Yearly salary	$28,790	$35,215
Hourly rate	$13.84	$16.93
Growth rate	-	-4%
Number of jobs	35,239	199,751
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 35%
Average age	37	40
Years of experience	-	12

What does a guest relations representative do?

Guest relations representatives are professionals who are responsible for providing excellent customer service to customers of a hotel or other establishment. These representatives are required to assist the front office manager in mentoring and developing front office associates by contributing valuable feedback and suggestions for improvement. They must provide general hospitality services for VIP guests by arranging transportation as well as special accommodations. Guest relations representatives must also maintain the cleanliness of guest rooms while delivering housekeeping amenities to the rooms.

What does an associate customer service representative do?

An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.

Guest relations representative vs associate customer service representative salary

Guest relations representatives and associate customer service representatives have different pay scales, as shown below.

	Guest Relations Representative	Associate Customer Service Representative
Average salary	$28,790	$35,215
Salary range	Between $22,000 And $36,000	Between $26,000 And $46,000
Highest paying City	-	Washington, DC
Highest paying state	-	Massachusetts
Best paying company	-	Deutsche Bank
Best paying industry	-	Finance

Differences between guest relations representative and associate customer service representative education

There are a few differences between a guest relations representative and an associate customer service representative in terms of educational background:

	Guest Relations Representative	Associate Customer Service Representative
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Guest relations representative vs associate customer service representative demographics

Here are the differences between guest relations representatives' and associate customer service representatives' demographics:

	Guest Relations Representative	Associate Customer Service Representative
Average age	37	40
Gender ratio	Male, 38.1% Female, 61.9%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 9.9% Unknown, 6.8% Hispanic or Latino, 20.4% Asian, 9.9% White, 51.6% American Indian and Alaska Native, 1.5%	Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	13%	7%

Differences between guest relations representative and associate customer service representative duties and responsibilities

Guest relations representative example responsibilities.

Manage Facebook and patient communication programs.
Operate POS register system to ring guests' food and beverage purchases.
Register patients into hospital systems and increase awareness of available programs.
Stimulate inpatient hospital satisfaction through personal interaction, service, and rounding with patients.
Book daily phone and in-person reservations; download all other reservations from GuestBridge reservations system.
Operate POS register and complete transactions according to company procedures and policies and ensuring accuracy.

Associate customer service representative example responsibilities.

Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
Mail updated information to patients and providers regarding benefit changes.
Perform computer record searches; verify merchandise warranty and relay information to internal leadership.

Guest relations representative vs associate customer service representative skills

Common guest relations representative skills

Guest Relations, 20%
Customer Service, 16%
Reservations, 14%
Patients, 12%
Front Desk, 6%
VIP, 2%

Common associate customer service representative skills

Patients, 16%
Outbound Calls, 14%
Customer Inquiries, 7%
Customer Complaints, 7%
Inbound Calls, 6%
Customer Service, 5%

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Office and Administrative Industry
Guest Relations Representative
Guest Relations Representative vs Associate Customer Service Representative

Updated January 8, 2025

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