Guest relations representative job description

Serves as a member of the healthcare team acting as a liaison between the patient, family, visitor, hospital and medical team members. Provides direct non-clinical patient and guest contact on a daily basis, providing a welcoming and genuine hospitality while exceeding guest expectations.
Essential Functions

* Verifies registration and escorts patients and guests to their destination by walking or use of a wheelchair.
* Gives personal attention, takes personal responsibility and uses teamwork when providing guest services. Responds promptly to patient, family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs.
* Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in facility and departmental policy and procedure.
* Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders.
* Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc.
* Assists the leadership team with the ongoing evaluation of the program, customer satisfaction, development of personal and departmental educational plans and quality guidelines.
* Maintains close communication with leaders regarding the department and problem areas. Requests assistance as needed for additional team members or other resources.
* Clerical handling of departmental, hospital and organizational reports and forms.
* Assists leadership team with the orientation, daily activities and evaluation of volunteers and interns.

Physical Requirements

Requires walking, sitting, lifting and reaching. May come in contact with patients, families and their personal belongings including those contaminated with infectious and blood-borne pathogens. Must lift a minimum of 50 lbs. for moving and lifting patients in/out of wheelchairs. Must be able to be mobile within the entire healthcare provider system.

Education, Experience and Certifications

High School Diploma or GED required. Experience in healthcare and/or customer service preferred. American Sign Language skills preferred.

Join our team as a Guest Relations Coordinator at Winton Centre! At Great Parks, our team members work together to preserve and protect natural resources and to provide outdoor recreation and education in order to enhance the quality of life for present and future generations.

This full-time position will work Monday – Friday 8:00am – 4:30pm but requires flexibility for weekends in the summer season. Summer hours are 9:00am – 1:00pm Saturdays and Sundays from Memorial Day through Labor Day weekends.

This position will assist the Guest Relations Manager with daily operation of the Guest Relations Department. Perform administrative duties, trains staff, answers calls and serves as functional supervisor in the absence of the Guest Relations Manager. Completes other tasks as assigned.

Assists the Guest Relations Manager with daily operation of the Guest Relations Department at Winton Centre. May be required to work fill-in shifts for absences and provide assistance during peak activity times.

Accounts for daily cash transactions. Complies with all cash handling policies and enforces cash control procedures including POS operation, daily deposits, shift/change tills, required logs and regular cash audits.

Carries out functional supervisory responsibilities in accordance with Great Parks’ policies and applicable laws, and delegated authority. Coordinates work assignments, trains employees and volunteers, provides guidance, resolves work issues, and ensures work complies with Great Parks’ policy and performance standards.

Represents Great Parks in a positive manner, provides general park information and answers inquiries as needed.

Receives and resolves guest concerns and complaints. Analyzes and promptly resolves problems. Implements corrective actions or provides recommendations as necessary.

Works and communicates effectively with other departments, leadership, peers and subordinates. Attends and participates in meetings as directed. Completes required training.

Monitors staffing needs based on work volume and ensures prompt customer service. Schedules part-time staff.

Performs various clerical and administrative tasks for the Guest Relations Department as assigned. Creates and updates reports.
Attends monthly open houses at lodges, banquet centers, and other reservable venues. Assists with staffing, setup and teardown for bookings at Winton Centre Auditorium. Assists with upkeep of the Winton Centre mailroom including recycling, package delivery bulk mail and outgoing mail. Purchases supplies and equipment as assigned. Submits purchase requests. Adheres to purchasing card procedures and submits expenditures for supervisor approval. Works directly with the Marketing & Public Engagement Department to create and update promotional materials. Submits information for news releases, social media and advertising. Updates pricing and policies in the reservation system as directed. Distributes a variety of reservation activity reports for field staff at regular intervals. Performs job duties in accordance with Great Parks’ policies, procedures, and performance expectations. Maintains confidentiality of confidential and sensitive information. Works assigned schedule, exhibits regular and punctual attendance, and works outside of normal schedule as required
Works assigned schedule, exhibits regular and punctual attendance, and works outside of normal schedule as required.
We offer an excellent benefit package that includes medical, dental and life insurance; paid vacation, holidays, and sick time; enrollment in Ohio Public Employees Retirement System and free or discounted use of many Great Parks of Hamilton County recreational activities.
Great Parks is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, ancestry, disability, military status, or any other classification protected under applicable law.

Enjoy the perks of being a Six Flags Team member! Get free admission to all Six Flags Theme Parks, free tickets for friends and family, access to exclusive employee events, and discounts. Responsible for assisting Guests with concerns, will-call ticketing, and ticketing issues both outside the park and inside the park.
Job Duties and Responsibilities

+ Responsible for assisting Guests with concerns, will-call ticketing, and ticketing issues both outside the park and inside the park.

+ Other duties as requested.

Minimum Qualifications:

+ Must be at least 18 years of age.

+ Must be able to read, write, and communicate effectively in English.

+ High School Education

+ Must be able to work weekends, weekdays, Holidays, early or evening shifts as assigned.

+ Must possess the mental and physical capacities necessary to perform the primary job duties. Must be able to sit, stand, and walk for long periods of time.

+ Must greet guests and fellow team members in a friendly manner.

+ Must be able to follow all grooming guidelines of the Company and Park.

+ Must possess solid math skills.

+ Must be detail oriented and accurate in all work.

+ Must possess computer data entry skills and basic knowledge of word processing.

If you are able to answer "YES" to all of the following questions, please continue the application process by clicking "Apply"

+ Can you provide legal documentation establishing your identity and eligibility to be legally employed in the United States?

+ Are you able to perform the essential functions of the job for which you are applying with or without reasonable accommodation?

+ Within the last 90 days, can you state that you have not used illegal or social drugs (excluding marijuana), such as MDMA (Molly), cocaine and crystal methamphetamine?

+ I am willing to agree that future text messages relating to Six Flags, Inc., including company news, job posting application status updates, and other information, may be sent on behalf of Six Flags, Inc. to the cell phone number I provide.