Guest relations representative jobs near me - 202 jobs

Work from anywhere as a Remote Guest Relations Coordinator helping clients plan and manage vacations. Responsibilities: Coordinate flights, hotels, and activities. Maintain clear communication with clients. Track deadlines and documentation. Deliver exceptional client service. Qualifications: Strong computer and communication skills. Highly organized and dependable. Self-starter with customer service experience. What We Offer: Flexible, fully remote role. Mentorship and growth path. Travel benefits and recognition programs.

Remote work from home skills may include: You enjoy data entry work and can perform the work from your home or location of choosing (remote work from home job) It is crucial that you be self-motivated and able to follow explicit directions to begin working from home Self Motivated - you must be 100% able to commit to working with little supervision. Work Scheduled 5 days a week - Sat through Friday ( Saturday 8am to 5pm) Monday through Friday 12pm to 9pm. Pay-rate $30.00 per hour.

We are seeking individuals to be connected with companies who are hiring employees directly to work from their homes. You will find both full-time and part-time remote opportunities in a variety of career fields. Legitimate Data Entry Work From Home are going to require that you have skills relevant to the position youre applying for. Training is provided based on the position. Job Requirements Computer with internet access Quiet work area away from distractions Must be able to work independently and get the job done Ability to read, understand, and follow oral and written instructions. Data entry or administrative assistant experience is not needed but can be a bonus You must apply on our Career Page only. Our Remote Career members come from all backgrounds and industries including remote data entry clerk, administrative assistant, receptionist, sales assistant, customer service agent, warehouse or factory workers, driver, medical assistant, nurse, call center representative, etc. If you are looking for a part time remote work from home job, this is a great position for earning a good extra income.

Have you ever wanted to work in a Call Center, but don't like talking on the phones? Do you enjoy data entry and want to earn a little extra Holiday Money? Take a seasonal position with us! Paid on the job training. Our Seasonal Data Entry Associate/ Order Blaster is r esponsible for entering large business orders and updating spreadsheet information. Must have excellent data entry skills and be comfortable with Microsoft Excel, Word and Outlook as well as communicating with other departments. Duties: Process all incoming Excel (Macro and Non-Macro) orders. Format Excel orders as needed. Set up Profiles for all Excel orders. Process incoming paper orders from both Consumer and Business Gift Division in a timely manner to meeting demanding deadlines. Process incoming Treasury Batch orders efficiently while meeting deadlines for Treasury. Execute Customer Gift History lists. Enter Catalog requests and address changes. Manage incoming communications in a prompt, efficient, timely and professional manner meeting all accuracy and productivity standards. Monitor and maintain business and product knowledge information by utilizing all available resources. Processing Special Projects for various departments throughout th e company. Indwah Must have 6 months of data entry experience. Medium to advanced knowledge of Excel. Excellent verbal and written communication skills. Strong organizational skills and multi tasks in order to meet the demands of the Business Gift Division. Type 35 wpm. Proven knowledge of navigation of a computer. Excellent spelling and grammar. Detail oriented. Possess strong problem-solving skills. Minimum requirements: Network (internet): Download speed 5mbs Upload speed 3mbs (preferable a wired connection NOT wireless) Satellite Dish NOT acceptable Hardware (PC): Windows 10 operating system 8 Gigabytes of RAM 50GB available space on your Hard Drive Preferred Hardware and Internet Service Speeds Specification Network (internet): Download speed Over 100mbs, Upload speed 10+mbs (with a wired connection NOT wireless) Hardware (PC): Windows 10 operating system 8-32 Gigabytes of RAM 50GB available space on your Hard Drive o Apple or Windows PC Laptop or Desktop computer o NO Chromebook, Ipad, tablet PCs, smart watches, smart phones etc.) o Current IOS or Windows 10 OS 8th-10th Gen Intel or AMD Ryzen CPU (if you bought your pc/laptop in the last 2 years the CPU is most likely comparable to these suggestions) Required: USB headset with mic Required: 1024 x 768 resolution minimum on home monitors or screens Required: Mouse/touchpad and keyboard Required: Cellphone or landline (for DUO)

JobID: 210670470 JobSchedule: Full time JobShift: Day : Join our Incentive Compensation team today! As a Data Analytics and Transformation Associate within the Incentive Compensation team, you will promote operational revolution through data insights, KPI planning, and support automation. You will identify root causes, enhance performance, and support in shaping the future of our team. Join us! In this role, you'll support data-driven decision-making and help improve operational efficiency. You'll assist with data analytics and KPI metric planning, identify opportunities for business improvement, and contribute to transforming processes into more automated and efficient forms. You'll also explore the root causes of daily operational issues and provide insights to enhance performance. This position is ideal for a proactive problem-solver with a keen eye for detail and a passion for using data to promote business success. Key Job responsibilities - * Collaborate in planning and developing comprehensive KPI metrics to align with organizational goals and guide strategic decisions. * Conduct in-depth data analysis to uncover operational issues, identify root causes, and implement solutions for enhanced efficiency. * Streamline daily activities by assessing current processes, support and will be involved in identifying areas for improvement and implementing innovative solutions to boost productivity. * Assist in transforming processes by leveraging existing tools and technologies, support in identifying opportunities for automation, and minimizing manual effort. * Work closely with cross-functional teams to implement data-driven improvements and ensure a smooth transition during process changes. * Utilize SQL for data querying and analysis, ensuring accuracy and integrity. * Actively identify opportunities for continuous improvement and implement innovative solutions to enhance processes and efficiency. * Utilize ServiceNow knowledge to identify the root cause of inquiries and contribute to enhancing customer experience. * Design, develop, and maintain interactive dashboards. * Work with data from legacy systems and adept at integrating data from multiple flat files to develop cohesive solutions for comprehensive analysis and reporting. Required qualifications, capabilities, and skills * Minimum of 3+ years of experience in data analytics and data transformation with strong data driven decision making skills. * Minimum of 2 years in project management and operations , with a proven track record in supporting automation projects and driving process improvements. Skilled in managing and analyzing large volumes of granular data, with the ability to synthesize and interpret complex information. * Expertise in using tools such as Excel, PowerPoint, and Quick Sight or Tableau to translate data into actionable insights and compelling presentations. * Adept at utilizing SQL for efficient data extraction and comprehensive analysis to support informed decision-making. * Experienced with ServiceNow, with the ability to track and streamline inquiries, reducing manual effort and enhancing operational efficiency. * Strong storytelling skills with analytics; able to communicate insights effectively * Team player with ability to meet tight deadlines. * Good verbal and written communication skills. Preferred qualifications, capabilities, and skills * Proactively integrates innovative technologies into day-to-day work, including the use of AI tools like large language models (LLMs), and actively shares with fellow colleagues. * Knowledge of UI path and Alteryx is a preferred. * Basic knowledge of Python * Bachelor's degree in Information Technology, Business, or a related field.

Entry-level job - Remote Work From Home. Full or part-time placements readily available from home. With or without experience we encourage all applicants to apply. We are seeking candidates curious about collaborating with companies that are working with workers for remote at home positions. Both full-time and also part-time opportunities are readily available in a variety of career fields including yet not limited to data entry, marketing, customer service and assistance, clerical, as well as administrative. Prospects with experience in within sales, outside sales, and also retail sales are additionally encouraged to apply on our web site. If you can work on your own from home as well as are self-motivated you would be a fantastic fit. Perfect candidates ought to appreciate such work as email customer support, data entry, social networks posting and also reviewing products. Data entry clerks come from all various backgrounds including customer service, sales assistance, clerical, secretary, administrative assistant, receptionist, call center, part-time, retail areas & more We are wanting to speak with you. Please apply on our site today! Requirements: Computer with internet access Peaceful working area far from interruptions Willingness to take instructions

We are seeking a personnel associate to perform a range of basic employees clerical duties in such places as employee record Work at your ease and also make $690 weekly. It is actually a Versatile part time project. All the jobs are job coming from home/on campus task, you don't require to take a trip somewhere and also you don't need to have to possess a cars and truck to get going. Please discover the job and some simple details below. Position: Component- Opportunity Personal Assistant Style: Part-Time Work Spend:670 weekly Hours: Ordinary of 3-6hrs regular This role will be home-based and versatile part-time work, You could be functioning from residence, College or even any place Treatment will be actually acquired as well as you will receive a reaction between 2- 24-hour. Job Placement & Trainee Companies Obligations Operating tasks Organizing and also balance of visits Calendar administration Engagement with special projects associated with the house Spending expenses Business duties Handle all incoming and also outgoing interactions Credentials Somebody that practices good perimeters Strongly relational Have to be able to take instructions (both specific and utilizing finest common sense). Practical - however recognizes when to request for instructions as well as when to react. Prepares for requirements and also takes initiative. Ability to handle and safeguard confidential information with the highest degree of prudence. Ability to deal with a number of activities while remaining managed. Perks. Medical insurance. Paid pause. Usage reimbursement. Computer. Cellular Phone Stipend.

We are looking for a diligent invoice clerk to be responsible for billing clients. The invoice clerks duties include updating clients details, creating and sending invoices to clients, tracking payments, and reporting irregularities to the financial manager. You should also be able to resolve billing errors professionally. Invoice Clerk Responsibilities: Ensuring that client information details are kept up-to-date. Creating and sending invoices and statements to customers. Checking the data input to ensure the accuracy of the final bill. Tracking payments and ensuring that the cash flow into the company is buoyant. Reporting issues or irregularities to the financial head of the company. Fixing billing errors by issuing debit and credit memos. Invoice Clerk Requirements: A high school diploma or GED. An associates degree in accounting is preferred. Experience as an invoice clerk or in general accounting is preferred. The ability to work independently or as part of a team. Must be based in United state.

The Guest Relations Specialist plays a vital role in advancing the City's commitment to exceptional customer service. Serving as the first point of contact for residents, visitors, and partners, this position directly shapes the public's experience and perception of City services. As a key contributor to our citywide customer service initiatives, the Guest Relations Specialist helps ensure that every interaction reflects professionalism, efficiency, and a genuine spirit of service. This role is responsible for delivering high-quality, courteous, and responsive assistance, including greeting guests, answering inquiries, and supporting registration processes. The ideal candidate is highly organized, personable, and skilled at managing multiple tasks in a fast-paced environment. A positive, proactive approach and strong communication skills are essential, as this position requires collaboration across departments to ensure consistent and seamless service delivery. Successful candidates will take pride in creating welcoming experiences, resolving concerns effectively, and upholding service standards that reinforce the City's mission to provide exemplary service to the community. This position is open until filled. Applications are being reviewed as they are received. Work Schedule: Tuesday- Thursday 12:30 p.m. - 9: 00 p.m. Friday 10:30 a.m. - 7:00 p.m. Saturday 11:30 a.m. - 8: 00 p.m. Employee works under the direction of the Facilities Supervisor and the Customer Service Manager. Employee must be able to respond to questions from citizens or other employees regarding services, eligibility, and procedures of the department. Work is reviewed for accuracy and completeness, and for adherence with established procedures. Work is reviewed through meetings with supervisors and co-workers and performance appraisals. Acting as an information source on various matters, keeping abreast with latest developments across the City of Westerville. Greeting guests in a sincere and friendly manner and making them feel welcome. Utilizes the City's knowledge management system to facilitate exemplary municipal services as part of the City of Westerville's centralized customer service initiative. Trains new part-time employees on work procedures, software and practices. Anticipating and addressing guests' needs and resolving their problems and complaints appropriately, calmly and in a timely manner. Collaborating and communicating with other internal departments to ensure guest satisfaction. Comply with City of Westerville procedures and safety policies. Be responsible for registering and receiving payments from guests, for programs, activities, passes and daily admissions. Balancing cash drawer at the end of the shift following money handling procedures set by the department. Make sure that the guests remain satisfied and content with the services that are being offered, take feedback from the guests as to how services can be improved. Process credits, refunds and transfers for programs, activities and pass registrations. Acquire, through provided training, a working knowledge of RecTrac and other city software that is used daily. Answers telephones and responds to inquiries over the telephone and in person; refers and assists guests and other callers; responds to various inquiries and provides information of services and functions; receives complaints from a variety of sources; greets visitors; opens. Generates work orders; enters orders and maintenance records into the computer; runs monthly reports. Maintains records and files; tracks and maintains inventory of supplies; types purchase orders; assists other employees with secretarial tasks as needed. (May not include all duties performed.) EQUIPTMENT OPERATED: The following are examples only and are not intended to be all inclusive: Calculator, computer, computer software (e.g. Microsoft Office, Google Suite, and other applicable computer software programs), mobile phone, copier, scanner, telephone, postage machine, and other standard modern business office equipment. PHYSICAL REQUIREMENTS/WORK ENVIRONMENT: Has exposure to chemical compounds found in office environment (e.g. toner, correction fluid, etc.); works in or around crowds; has contact with potentially violent or emotionally distraught persons; this is considered sedentary work and the employee must demonstrate the ability to perform the physical demands required of the position in accordance with the U.S. Department of Labor's physical demands strengths ratings. In case of emergency, unpredictable situations, and/or department needs, may be required to lift, push, pull, and/or carry objects heavier than D.O.L strength ratings recommend. MINIMUM QUALIFICATIONS: An example of acceptable qualifications: Completion of secondary education or equivalent (high school diploma or GED); and two years clerical or administrative support experience preferred; or any equivalent combination of training and experience which provides the following knowledge, abilities, and skills: Must possess and maintain a valid State of Ohio driver's license and must remain insurable under the City's vehicle insurance policy. Any combination of education, training, and/or experience equivalent to the minimum qualifications stated above. KNOWLEDGE, SKILLS, AND ABILITIES: (*Indicates developed after employment) KNOWLEDGE OF: clerical and secretarial practices and procedures; business English, spelling, and arithmetic; modern office practices, procedures, and equipment; word processing, desktop publishing, and other software packages; city goals and objectives*; city policies and procedures*. SKILL IN: use of modern office equipment and software; computer operation; communication; critical thinking; judgment, and decision making. ABILITY TO: type and transcribe a variety of correspondence; establish and maintain effective working relationships with other employees, officials, and the public, and to deal with public courteously and tactfully; respond to inquiries in accordance with established policies and procedures; maintain records; operate copy, fax, and other office machines; communicate effectively, both orally and in writing; demonstrate professionalism; apply management principles to solve agency problems*. POSITIONS DIRECTLY SUPERVISED: None.

HIRING NOW Remote Customer Support Rep - Weekly Pay + Training Provided Looking for a remote job with flexible hours, weekly pay, and career growth? Join Globe Life AO, where we train you from scratch and give you the tools to succeed - no experience required! Why You'll Love This Job: Weekly Pay + Uncapped Bonuses 100% Work From Home - Anywhere in the U.S. Flexible Schedules (Full-Time or Part-Time) Career Growth Into Leadership Roles Union-Backed Benefits (Health, Life, Retirement) What You'll Do: Talk with clients via phone, email, or Zoom Explain benefit options in simple, clear terms Assist with product enrollment & customer service Work with a supportive virtual team 👀 What You Need: Strong communication skills Positive, motivated attitude Basic computer knowledge (Zoom, email, etc.) Must be 18+ & legally allowed to work in the U.S. Willing to obtain a Life & Health License (we'll help you!) Compensation: $60,000-$150,000+ annually (Commission + Bonuses) Apply Today - Start This Week! No resume required. Click Apply Now and secure your virtual interview in the next 24-48 hours. Trending Keywords for Job Boards: Remote Jobs • Weekly Pay Remote • No Experience Needed • Work From Home Jobs • Entry Level Remote Jobs • Hiring Immediately Remote • Flexible Schedule

Full Job Description Through our dedicated associates, Arsenault delivers mission-critical services and solutions on behalf of Fortune 100 companies creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. DATA ENTRY POSITIONS (REMOTE) $11-$15 per hour & Great Benefits 6am-230pm OR 8am-430pm (OT Possible) Job Details: Providing Data Entry for medical, hospital and insurance claims Strong attention to detail Training Schedule: 3 weeks M-F 8am-430pm Work Schedule: 6:00 am start time with OT possible Must be able to type 45 wpm- previous data entry experience preferred Comfotable working wth high volume workload/environment Benefits Full Time Employment (40 hours) Full Benefit Options DAY ONE Ability to earn incentive bonuses Career Growth Great Work Environment Requirements: Must be at least 18 years of age or older. Must be able to clear a criminal background check, education and employment verification Must have a high school diploma or general education degree (GED). Must be eligible to work in the United States. Arsenault is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. At Arsenault, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

Martinizing's Dry cleaning looking for customer service position. Part time position. Afternoons 2pm-7pm and occasional mornings. Able to be flexible with time of day to work Call ************ for immediate inter

Remote Customer Interaction Specialist - Start at $19/hr, Degree Not Required Are you an effective communicator who excels at problem-solving? Join our team as a Remote Customer Interaction Specialist and help deliver exceptional service experiences from the comfort of your own home. This role is ideal for those who thrive on helping others and ensuring every customer interaction is positive and productive. Responsibilities: Respond to customer inquiries with empathy and efficiency, ensuring all issues are resolved satisfactorily. Manage customer issues with a professional and proactive approach, aiming to exceed expectations. Maintain clear and effective communication, both verbally and in writing. Exhibit a consistently supportive and positive attitude, enhancing team morale and customer satisfaction. Qualifications: A strong dedication to customer service excellence. Excellent communication skills, capable of handling interactions with empathy and professionalism. The ability to work independently, prioritize effectively, and manage time efficiently. Tech-savvy, with a proficiency in navigating various software and digital tools. Benefits: Work from anywhere with our fully remote setup. Flexible scheduling that allows you to balance work and personal life. Competitive compensation starting at $19 per hour, with potential for advancement. Access to professional development opportunities in a supportive and growth-oriented environment. Join Us: Additional Information: No degree or prior professional experience required. Candidates must have a quiet, distraction-free workspace and reliable internet. All candidates will undergo a background check. Our company is committed to diversity and inclusion and is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR

We're Okay Humans, an in-person, talk therapy shop, from the Founders of Drybar and Squeeze. We're seeking a skillful and kind human to join our team and assist our guests in their therapy journey. Our mission is to make going to therapy feel okay in every way because we believe humanity can heal when we prioritize emotional wellness. We are committed to ensuring your experience with us is positive, rewarding, and fulfilling. A bit about us: Okay Humans was designed to make face-to-face talk therapy more accessible. With easy-to-search therapist bios, a revolutionary app-based booking and payment platform, an affordable monthly membership, and a warm and inviting modern environment, we know it's the best way for our guests to take care of their emotional wellness. Interested in joining this feel-good revolution? We'd love to chat! Learn more about our culture and company values at *************************** BENEFITS & PERKS 100% work from home Competitive pay & flexible schedules Comprehensive health benefits (health, dental, medical) Paid time off Retirement program Growth and leadership opportunities in management and training A revolutionary, feel-good culture Exclusive discounts at our sister brand Through our philanthropic partnership with Story Pirates Changemakers, team members can participate in local events & workshops for kids in need $17/hour + benefits ABOUT YOU You are experienced in resolving guest issues for high-volume B2C technology businesses. You are technically proficient, a self-starter, and adaptive to change. You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who interacts with you. Words that describe you include: customer service obsessed, creative, energetic, and detail-oriented. You have a hospitality orientation, are gracious and patient, warm in nature with strong communication skills. Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the therapy experience, for our guests - as well as for you and your future. You are passionate about all things health and wellness and wholeheartedly believe in the benefits of therapy for a balanced lifestyle. You can't help but grow and are constantly striving to be your best self, and you're excited to leap into a rewarding adventure with Okay Humans. YOUR RESPONSIBILITIES AT OKAY HUMANS Respond to guest inquiries via email, phone, and SMS Expert at all things app-related! Okay Humans's experience is digital end-to-end so you'll assist guests with downloading our app, setting up their account, booking sessions, becoming a member, completing their measurement surveys, and so much more Serve as the liaison that connects guest feedback with internal teams such as Marketing, Product, Shop Management, and Front of House Operations Employ a mastery of internal tools from payment portals to session scheduling Identify opportunities to improve the guest experience, internal processes, and tools Please note, this is a remote / work-from-home opportunity EXPERIENCE REQUIREMENTS 1+ years experience working in customer service at a high-volume B2C technology business Excellent people skills and a strong focus on customer service Strong written and oral communication skills Outstanding problem solving and troubleshooting skills Able self-starter with the ability to multitask in a dynamic startup environment Experience working with ZenDesk preferred Must be able to work weekends Must live in Los Angeles Metro area

Role Description This is a remote role for Customer Service- Hotel Reservations. The primary responsibilities include managing customer interactions, assisting clients with hotel reservation inquiries, ensuring a seamless booking process, and delivering exceptional customer support. Qualifications Strong skills in Customer Service, Customer Support, and ensuring Customer Satisfaction Experience in enhancing Customer Experience and maintaining excellent client relationships Exceptional communication, problem-solving, and interpersonal skills Proficiency in using customer relationship management (CRM) tools and relevant technology Capable of working independently in a remote environment Prior experience in the hospitality or travel industry is a plus What We Offer: Flexible remote schedule Training and access to booking tools Supportive team culture Income-earning possibilities based on performance Travel discounts and perks How to Apply:If you're passionate about travel and ready to embark on a rewarding career, we'd love to hear from you! Apply now to join our growing team.

The Guest Service Agent is responsible for providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs. Key Responsibilities Greet guests upon arrival, check them in, and provide information about the hotel's services and amenities. Handle guest check-outs, ensuring accurate billing and payment processing. Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues. Make, modify, and cancel guest reservations as needed. Provide concierge services, such as recommending local attractions, restaurants, and activities. Maintain a tidy and organized front desk area. Assist with luggage handling and other guest services as required. Uphold the hotel's standards of quality and hospitality at all times. This is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor. Dreamscape Hospitality reserves the right to change this , job responsibilities, duties, and working hours as needs prevail. Work Environment This job operates in a professional hotel environment. The role routinely uses standard office equipment such as computers, phones, and photocopiers. The noise level in the work environment is usually moderate. The position requires adaptability to a dynamic work environment, involving frequent interaction with clients, vendors, and hotel staff. Reasonable accommodations will be provided to individuals with disabilities, enabling them to perform the essential duties of the role. Dreamscape Hospitality also offers Competitive Benefits: Medical Insurance Dental Insurance Vision Insurance STD/LTD Life Insurance 401K FSA Equal Employment Opportunity Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job. Reasonable Accommodations: The hotel is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. If you require an accommodation, please discuss your needs with the Human Resources department. This covers essential aspects while being compliant with ADA guidelines, allowing for reasonable accommodations as needed. Dreamscape Hospitality is an at-will employer. This document does not constitute a contract of employment, and nothing contained in this job description issued by Dreamscape Hospitality is intended to create a contract of employment or guarantee employment. is a guideline and does not constitute a written or implied employment contract. Requirements Physical Requirements Ability to stand, walk, and remain on feet for extended periods. Ability to lift and carry up to 50 pounds occasionally (consider adjustments based on specific needs). Visual and auditory ability to interact with guests, answer phones, and perform job duties safely. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Qualifications High school diploma or equivalent required; some college or hospitality training preferred. Previous experience in customer service, hospitality, or related field preferred. Strong communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Basic computer skills; experience with hotel reservation software is a plus. Must be able to work flexible hours, including evenings, weekends, and holidays.

What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job... Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors. What you'll be doing... * Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received. * Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs. * Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction. * Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate. * Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution. * Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns. * Always maintain professionalism consistent with hotel brand and company expectations. * Know and communicate hotel emergency procedures; inform and assist guests in emergencies. * Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information. * If applicable, maintain balance and security of house bank and accurately log all transactions. Requirements... Experience & Education: * 2+ years of customer service experience, preferably in Hospitality or related industry * High School diploma or equivalency education certificate required Communication: * Excellent verbal and written communication skills * Must be able to speak, read, and write in primary language used in the workplace Physical: * 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday * Lift, lower, and maneuver up to 30 pounds occasionally About First Hospitality… Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

←Back to all jobs at Hampton Inn Suites Columbus Scioto Downs Guest Service Representative Hampton Inn Suites Columbus Scioto Downs is an EEO Employer - M/F/Disability/Protected Veteran Status Guest Service Representative REPORTS TO: Guest Service Manager / Assistant General Manager / General Manager ABOUT HAMPTON INN & SUITES COLUMBUS SCIOTO DOWNS The Hampton Inn & Suites Columbus Scioto Downs, managed by Vista Host Management & Development Company, is located adjacent to the popular Scioto Downs Racino, offering easy access to gaming, dining, and live entertainment. With over 80 modern guest rooms and suites, the property provides guests with amenities such as complimentary hot breakfast, free Wi-Fi, and an indoor pool. It's convenient location just south of downtown Columbus makes it a perfect choice for business travelers, tourists, and gaming enthusiasts alike. POSITION SUMMARY The Guest Service Representative is responsible for all guest interactions at the front desk, including registration, departure processing, and communication of hotel services. This role requires a high level of customer focus, providing an opportunity for an engaging and outgoing personality to create positive guest experiences. Duties also include processing payments and responding to guest inquiries, while following all procedures set by management. WHO IS THIS POSITION FOR? The Guest Service Representative role is best suited for someone who: • Enjoys engaging with guests and has a friendly, outgoing personality. • Has strong communication skills and a passion for delivering excellent customer service. • Is adaptable, able to handle multiple tasks, and can maintain a positive attitude in a fast-paced environment. • Takes ownership of guest experiences, ensuring they are pleasant and accommodating. WHY JOIN OUR TEAM? • Competitive hourly pay with opportunities for performance-based incentives. • Vacation / Sick / Bereavement / Holiday Pay. • Health/Vision/Dental Insurance. • Life / STD Insurance. • 401k. • Employee Discounts (Brand Hotels & Company Hotels). • Free, Third-Party Employee Assistance Program (personal and professional). • Opportunities for growth within Vista Host's expanding portfolio. DUTIES AND RESPONSIBILITIES • Provide exceptional customer service to all hotel guests, making their stay as comfortable and enjoyable as possible while achieving team and brand goals. • Perform quality assurance (QA) requirements for the front office department. • Ensure compliance with hotel policies, procedures, and relevant ordinances regarding personnel, security, cash handling, guest relations, and safety. • Remain highly visible and readily available for guests, taking initiative to offer assistance or answer questions. • Adhere to hotel credit policies, including credit card authorization, direct bill accounts, cash payments, and incidental deposits. • Manage guest complaints, taking ownership to resolve issues and ensure superior guest satisfaction. • Greet, register, suggestively sell (and upsell), issue room keys, and assign rooms in a friendly and efficient manner. • Provide information about the hotel, amenities, local dining, attractions, and travel directions. • Accurately check out guests and communicate departures to housekeeping. • Make, confirm, and cancel reservations via telephone, computer, and written communication. • Answer and route internal and external phone calls in a friendly manner, following prescribed procedures. • Update the shift-to-shift log regularly to ensure clear communication between shifts. • Maintain cleanliness and organization of the hotel lobby, coffee stations, and front desk area. • Assist other departments as needed and perform other related duties as assigned. POSITION REQUIREMENTS • Must be able to communicate effectively in English, both written and verbally. • Must be able to stand for extended periods. • Must be able to lift up to 20 lbs. • Ability to work independently and manage tasks without supervision Please visit our careers page to see more job opportunities.

Job DescriptionDescription: Guest Service Representatives are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Essential Job Functions Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Always comply with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations. Always maintain a friendly and warm demeanor. Greet and welcome all guests approaching the front desk in accordance with Mid-Continent Hospitality standards. Maintain proper operation of the telephone switchboard and ensure that all Mid-Continent Hospitality performance standards are met. Handle requests for information, mail and messages in an efficient and courteous manner. Answer guest inquiries about hotel service, facilities and hours of operation. Answer inquiries from guests regarding restaurant, transportation, entertainment, etc. Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel. Follow all Mid-Continent Hospitality credit policies. Be aware of all rates, packages and special promotions; be familiar with all in-house groups; be aware of closed-out and restricted dates. Obtain all necessary information when making room reservations and follow the rate quoting scenario. Be familiar with all Mid-Continent Hospitality policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient and courteous manner. Fully understand and be able to operate all relevant aspects of the front desk computer system. Always use proper two-way radio etiquette when communicating with other employees. Employees must always be attentive, friendly, helpful and courteous to all guests, managers and all other employees. Maintain compliance with all company policies and procedures. Perform related duties as assigned by supervisor. Requirements: Required Skills/Abilities: Guest Service Representatives must possess a positive and upbeat personality with the desire to deliver outstanding customer service to our agents. Guest Service Representatives must have the ability to multi-task, be detailed-oriented, and be able to solve problems in order to be effectively deal with internal and external customers. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests. Must maintain composure and objectivity while under pressure. Education and Experience Experience in a hotel or a related field helpful. High School diploma or equivalent required. Physical Requirements: Light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during the entire shift.