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Top 50 Guest Relations Representative Skills

Below we've compiled a list of the most important skills for a Guest Relations Representative. We ranked the top skills based on the percentage of Guest Relations Representative resumes they appeared on. For example, 27.8% of Guest Relations Representative resumes contained Guest Satisfaction as a skill. Let's find out what skills a Guest Relations Representative actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Guest Relations Representative

1. Guest Satisfaction
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high Demand
Here's how Guest Satisfaction is used in Guest Relations Representative jobs:
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
  • Balanced multiple duties involving guest satisfaction and overall client experience.
  • Make accurate and detailed documentation of all guest issues and send them to the supervisor, always ensure guest satisfaction
  • Identify process improvements and core competencies necessary for growth in employees to foster guest satisfaction and employee development.
  • Managed large party and event coordination, including booking, set-up, menu selection, and guest satisfaction.--
  • Created 100% guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations.
  • Trained in the development and implementation of corrective action plans to improve guest satisfaction.
  • Maintained guest satisfaction of a Five Star and AAA Five Diamond rated restaurant.
  • Achieved guest satisfaction without ever receiving single guest complaint regarding my service.
  • Resolve any customer issues tactfully to ensure guest satisfaction and return business.
  • Maximized guest satisfaction through aggressive staff training and rigorous training plans.
  • Uphold the highest quality of guest satisfaction, care and confidentiality.
  • Handle guest complaints with follow up to ensure guest satisfaction.
  • Performed secret shops around property to ensure guest satisfaction.
  • Received numerous awards/recognition from guests and employers in regards to guest satisfaction.
  • Recognized for receiving highest scores from Guest Satisfaction Surveys (Client Delight) in 2009.
  • racked and recorded guest satisfaction and employee satisfaction through surveys and comment cards.
  • Cultivated and implemented internal staff retention programs and external guest satisfaction programs Developed partnerships with physicians, physician groups, and employees
  • Make reservations Manage Guest satisfaction Call Center Sales Certified
  • Increase guest satisfaction Block rooms for groups and VIP arrivals enrolling guests into loyalty program Increase productivity to reduce guest wait time

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1,150 Guest Satisfaction Jobs

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2. Customer Service
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high Demand
Here's how Customer Service is used in Guest Relations Representative jobs:
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Facilitated an environment of excellent customer service for guests.
  • Serve as customer service representatives in highly populated areas.
  • Earned a reputation for delivering exceptional customer service.
  • Provided excellent customer service and conducted various administrative duties
  • Provided the best Subway subs, sandwiches, wraps, and salads and customer service to the all patrons.
  • Assisted guests with directions, information, answered all inquiries and provided general customer service support.
  • Provide outstanding customer service to people from around the world on a daily basis
  • Provided excellence in customer service to all visitors and guests of the museum.
  • Provided customer service to guests and to ensure all needs were met.
  • Provide customer service for park guests regarding various problems and general inquiries.
  • Perform high quality customer service for all fans and guests.
  • Provided customer service to hospital guests and patients.
  • Establish standards for personnel performance and customer service.
  • Provided excellent customer service as per hotel standards.
  • Gained new clients through customer service provided.
  • Work in customer service; Trained in different departments to meet the needs of the public
  • Received 12 "Wow" awards for outstanding customer service issues.
  • provided strong customer service Cleaned and Maintained public areas documented and reported property damages escorted guests
  • Handle Cash Count Cash Check in guest Be knowledgeable of area Customer service Set up shuttles

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16,192 Customer Service Jobs

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3. VIP
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high Demand
Here's how VIP is used in Guest Relations Representative jobs:
  • Coordinated ticketing for VIP Charity guests and tracked qualitative data to analyze audience attendance.
  • Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
  • Coordinated VIP bottle service and private events for four nightclubs in downtown Austin, Texas.
  • Verify that rooms are cleaned and arranged in accordance with strict guidelines for VIP guests.
  • Developed rapport with clients which resulted in repeat business from VIP and celebrity clientele.
  • Updated and tracked VIP guest's information, preferences, and amenities in SMS.
  • Functioned as direct liaison between CBS Television City and high profile VIP guests.
  • Provide personalized service, professional insight and insider stories throughout VIP tours.
  • Managed daily and entirety-of-run ticketing holds and VIP/comp requests in Ovation.
  • Worked in Development Department with filmmakers and VIPs to service guests.
  • Prepared gift bags and escorted patrons to the VIP lounge.
  • Coordinate and Handle welcome amenities for repeat and VIP guests.
  • Escorted regular and VIP guests on scripted and non-scripted tours.
  • Work with VIP guests, coordinate special occasion guests requests
  • Assured the best accommodation for VIP guests.
  • Coordinated VIP events with CEO and winemaker.
  • Managed and updated VIPs information.
  • Escorted VIPs and guests to and from seats, to the field during batting practice, and to meet players.
  • Meet, greet, room and send VIPs.
  • Assist and accompany VIP guests visitng the park.

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1,583 VIP Jobs

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4. Front Desk
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high Demand
Here's how Front Desk is used in Guest Relations Representative jobs:
  • Manage the front desk in a courteous and professional manner, welcome guests, answer phones and schedule appointments.
  • Supervised front desk reception, conference rooms, and maintained a 20-room conference center.
  • Ensured front desk was stocked with any items required to complete all task.
  • Assisted in the training of the front desk staff on Choice Advantage.
  • Greet special repeat and VIP guests upon check-in at the Front Desk.
  • Organized and maintained the upkeep of front desk and office areas.
  • Managed high traffic front desk and handled large volume of calls.
  • Worked at front desk to serve guest during arrival and departure.
  • Operated casino's front desk, and event set-up and execution.
  • Promoted positive guest relations to all individual approaching the front desk.
  • Managed difficult situations, rose at the Front Desk Department.
  • Cover for the front desk and PBX operator when necessary
  • Served as front desk as a cashier.
  • Handled all aspects of front desk duties.
  • Handled all front desk concerns.
  • Process EOM reports for the front desk duties.
  • Helped in relief crowd from front desk * Provided guests with information about other services available.
  • Front desk receptionist responsible for answering phones, directing calls and visitor traffic.
  • Front Desk, Valet, Bellman)of guests arrival.
  • Greet guests at check in Assist with front desk operations

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715 Front Desk Jobs

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5. Phone Calls
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high Demand
Here's how Phone Calls is used in Guest Relations Representative jobs:
  • Answered problematic phone calls, utilizing resources available to remedy situation.
  • Job Responsibility: Greeted customers, determined their needs and wants, answering phone calls, and handling customer service issues.
  • Respond promptly, keenly and kindly to a wide variety of customer email inquiries and phone calls.
  • Answered phone calls regarding questions, lost and found items, and concerns from guests.
  • Handled guest correspondence such as phone calls, emails, complaints, and refunds.
  • Checked clients in, answered phone calls, made and confirmed appointments.
  • Managed employees books by answering phone calls and emails.
  • Take phone calls and schedule appointments for upcoming events.
  • Replied to guest correspondence via email or phone calls.
  • Make any necessary phone calls to manager for assistance.
  • Answered, screened and directed inbound phone calls.
  • Answered customer service phone calls.
  • Answered phone calls filed paperwork.
  • Highlighted Accomplishments Led testing and implementation of entirely new operating system program for phone calls, emails and documentation.
  • Welcome center- organized files and answered incoming phone calls Directed and assisted patients
  • Front desk liaison greeting members, triaging phone calls, handling sales/inventory and collaborating with facilities for maintenance requests.
  • Answer and screen all Incoming calls and direct phone calls to appropriate destination on a multi-line telephone system.
  • Established relationships with families and residents through care plans phone calls and one on one visits.
  • Answered in-bound phone calls Handled general administrative duties.
  • Receive and place phone calls regarding reservations Check guest in and verify tour using Al-Pro system Cash handling General office work

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111 Phone Calls Jobs

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6. Special Events
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high Demand
Here's how Special Events is used in Guest Relations Representative jobs:
  • Organized special events, and promotions, handled all finances including customer pay, bills, purchase, and daily deposits.
  • Assisted with performing guest check-in, checkout, housekeeping tasks, and setting up for special events or meals.
  • Worked with high-level executives to assist with the coordination of VIP NBC Studio Tours and special events.
  • Coordinate special events for guests including birthday parties, community events, holiday parties, etc.
  • Escorted guests to rooms, assisted with special events, organized amenities and checked in arrivals.
  • Coordinated the need of private parties, event rentals, and special events.
  • Guided tour groups, addressed guests' concerns, and executed special events.
  • Provided information on park operations and special events to guests and cast members.
  • Booked, planned and setup dining areas for banquets and special events.
  • Answered guests questions with up-to-date knowledge of promotions and special events.
  • Organized and managed all special events for new product launches.
  • Plan special events, parties, or meetings.
  • Planned proposals and special events for guests.
  • Planned special events from concept to execution.
  • Assisted with marketing department at special events.
  • Assisted with special events and special projects.
  • Oversee group activities and special events.
  • Prepare for special events and meetings.
  • Help manage special events such as family night dinners, brunches, themed dinners, silent auctions and other fundraising events.
  • Meet weekly and Monthly sales goals for museum memberships Sale ticket admissions to our museum and special events

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438 Special Events Jobs

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7. Data Entry
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high Demand
Here's how Data Entry is used in Guest Relations Representative jobs:
  • Performed administrative duties of the department such as receiving and categorizing incoming telephone complaints, data entry, filing and microfiche.
  • Processed complaints, vendor contact, guest contact, warranty replacement orders, data entry, filing, etc,
  • Assisted the Business Office Manager with data entry, maintaining reports, logs, records, etc.
  • Answered phones, filed, answered questions/concerns, booked reservations, scheduled appointments, and data entry
  • Answer telephone, cash handling, data entry, guest services, and record keeping.
  • Deliver excellent customer service, perform data entry, and answer phones.
  • Purchased supplies, performed data entry, updated product database.
  • Perform data entry, general accounting and running nightly reports.
  • Conducted data entry and cash receipt duties daily.
  • Used computers for data entry and processed information Established and maintained interpersonal relationships
  • monitor patients, assist with activities of daily living, answer phones, provide customer service and data entry.
  • General office support as needed included using Microsoft Excel for data entry.
  • Assisted the hotel accountant with receivables and payables organization and data entry.
  • Assisted Guest Listened to concerns Performed data entry
  • Secured grounds, graveyard shift, dormitory lock-up and responsible for the safety of visiting teens Data entry Night Audit
  • Provide administrative support to Sales Executives Assist in direct marketing programs and events Data entry, lead management
  • Assisted guests in Q&A Processed seasonal passes and day tickets Data entry
  • Checked guests in and out Data Entry Book keeping
  • Interact effectively with team members and guests -Communicate effectively in the English language -Perform simple mathematical calculations -Perform data entry -Maintain confidentiality
  • Performed general reception duties that encompassed greeting visitors and patients Data entry Status liaison Expedite & direct hospital guest desk receptionist

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365 Data Entry Jobs

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8. Staff Members
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high Demand
Here's how Staff Members is used in Guest Relations Representative jobs:
  • Monitor the crowd during all events * Work cooperatively with all staff members
  • Assist with guest personal needs as well as other ConnectiCon staff members..

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924 Staff Members Jobs

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9. Ticket Sales
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high Demand
Here's how Ticket Sales is used in Guest Relations Representative jobs:
  • Ticket office operations included ticket sales, answering guest questions, customer greeting, and promotional street team.
  • Assist with guest concerns, group ticket sales, individual tickets sales, assist in making season passes.
  • Ticket sales, cashier, Season Pass, processing guests information on to their Season Pass.
  • Ticket Seller * Worked in ticket sales, promoting and up selling season and combo passes.
  • Assist guests with ticket sales, member purchases, concessions sales, and gift store sales.
  • Tracked museum attendance and generated revenue through ticket sales ensuring the guest visitors experience was maximized.
  • Work games and other events that support the team and other ticket sales initiatives.
  • Facilitated transaction of tickets and ticket sales for exhibition and 3D movie experience.
  • Managed daily fund concerning ticket sales, dining and activities reservations.
  • Promote revenue through premium ticket sales, memberships, and donations.
  • Ticket sales, POS, InfoGenesis knowledge, customer service.
  • Cash handling with ticket sales, upgrades and refunds.
  • Operated ticket sales and guest services stations.
  • Complete ticket sales quickly and accurately.
  • Analyzed ticket sales and customer data driving higher satisfaction levels.
  • Ticket sales and upsales, greeting of each guest, and handling any service issues or concerns.
  • Ticket sales, reservations; check in, Booking & rebooking of passengers
  • Greeted and directed guests appropriately Handled transactions of ticket sales Interpreted guest issues and pursued resolution
  • ticket sales, cash handling, and ticket taking I proactively dealt with guest concerns and assist as needed.
  • Handled and corrected guest complaints Ticket sales Routine maintenance in guest database

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28 Ticket Sales Jobs

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10. Customer Complaints
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high Demand
Here's how Customer Complaints is used in Guest Relations Representative jobs:
  • Provided information about museum to visitors and handled customer complaints.
  • Communicated customer complaints, requests and feedback to company management.
  • Assisted with sensitive security situations and resolved customer complaints.
  • Earned a reputation for rapidly and calmly resolving customer complaints
  • Managed over 600 monthly incoming customer complaints/comments for LongHorn Steakhouse via email, calls, and written correspondence.
  • Greeted the visitors in a friendly, professional, and welcoming manner, while also resolving customer complaints.
  • Listened to customer complaints and resolved escalated phone calls, letters, emails, and social media messages.
  • Worked as a team member resolving product/policy issues and customer complaints and performing cashier duties.
  • Resolve customer complaints and concerns with strong verbal and negotiation skills.
  • Helped to resolve customer complaints by reporting to my Supervisor.
  • Resolve customer complaints via phone or email.
  • Handled ticketing and customer complaints.
  • Service customer complaints and issues.
  • Provided excellent customer service; assisted with customer complaints and inquiries Scanned tickets and provided guest with accurate directions
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Acquired extensive customer service and membership database skills Was trained in cash handling and learned to deal with customer complaints and concerns
  • Analyze customer complaints/feedback and provide appropriate corrective action via email or phone.
  • make outbound calls in response to customer complaints and/or questions.
  • Received and processed cash and credit payments Upsell tickets and packages Handle customer complaints with decorum and respect
  • Handle customer complaints Data entry Billing To make outbound calls to customers Operate office equipment

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213 Customer Complaints Jobs

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11. Special Requests
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high Demand
Here's how Special Requests is used in Guest Relations Representative jobs:
  • Implement special requests involving Pirates organization's participation.
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
  • Handle all guest interactions with the highest level of hospitality and professionalism as well compliant to special requests whenever possible.
  • Field incoming calls from guests with special requests for upcoming stays such as amenities and floral arrangements and gifts.
  • Handled guest comments, complaints, and assisted guests with special requests and referring customers to managers when necessary.
  • Performed shift reports each day detailing reservations, check-ins/check -outs, charges, and any other special requests.
  • Assisted guests with general inquiries, disputes, and special requests via email and phone correspondence.
  • Greet park guests, resolve guest issues promptly, accommodate any special requests or needs of guests
  • Handled all VIP guests' relationships and special requests; managed complex travel arrangements.
  • Manage special requests for customers including restaurant reservations, limousine services and car rentals.
  • Handled all VIP guests' special requests and greeted them upon arrival.
  • Procure and process guest reservations and special requests with accuracy and proficiency.
  • Assist guests with any special requests that they may have.
  • Assisted guests with any special requests during their visits.
  • Respond to special requests from guests with unique needs.
  • Carry out any special requests from guests.
  • Accommodated guests' special requests.
  • Manage special requests for guests.
  • Supervised entertainment activities for guests and their children Assisted customers with special requests to ensure they had a good experience
  • Identified customer needs through market research Assisted guests with any special requests during their visits

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13 Special Requests Jobs

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12. Crowd Control
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high Demand
Here's how Crowd Control is used in Guest Relations Representative jobs:
  • Monitor crowd control and efficiency of guest service representatives.
  • Greet customers, crowd control, handle customer complaints and discrepancies, Rotating photographer, and assembled guest ornaments and packages.
  • Manage crowd control and report incidences and violation of stadium policies to supervisor or command post.
  • Crowd control including organizing of lines and ability to communicate with large groups and Ambassadors.
  • Assisted with crowd control, and giving directions to guests via maps and iPad.
  • Developed a method of crowd control and traffic patterns still in use today.
  • Ticket Collection, Guest assistance, Customer Service, Crowd Control, Ushering
  • Preformed crowd control and security duties for the gala's events.
  • Crowd control and ensure all patrons are following stadium policy.
  • Cashier * Customer Services * Crowd control * Greeter * Marketing
  • Crowd control upon each shows end
  • Observe and maintain crowd control.
  • Provide security and crowd control.
  • Provide all guests with assistance during baseball games Responsible for taking tickets, aisle usher, crowd control, and assist security
  • Provided necessary crowd control throughout the attraction including organization of lines Communicated with large groups and fellow team members.
  • parade crowd control, safety and health issues assistance as needed.
  • Utilize customer service skills by checking tickets Provide crowd control
  • Crowd control * Customer service * Seating * Control unruly behavior and alcohol control
  • Greet patrons/ general reception *Identification verification *Incident circumvention and diffusion *Crowd control *Police liaison *Staff security

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13. Stadium Policies
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high Demand
Here's how Stadium Policies is used in Guest Relations Representative jobs:
  • Understand and enforce both the NFL Fan Code of Conduct and Bank of America Stadium policies and procedures.
  • Displayed full knowledge of all stadium policies, procedures and facility locations.
  • Enforce the Fan Code of Conduct, stadium policies and procedures.
  • Resolve fan issues; Answer questions regarding stadium policies.
  • Understand and enforce all Bank of America Stadium policies.
  • Answer questions regarding stadium policies.
  • Enforce all stadium policies and procedures
  • Served as customer service representative during games Enforced stadium policies and procedures and monitored crowd behavior
  • team Member: Assists customers to seats, helps with all stadium questions, and enforces all stadium policies.
  • Enforced fan code of conduct stadium policies/procedures with the assistance of Charlotte Mecklenburg Police Department when needed.
  • Answer questions about stadium policies and locations of concessions stands, bathrooms, ATMs, etc.

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14. Seat Guests
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high Demand
2 Seat Guests Jobs

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15. Special Needs
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average Demand
Here's how Special Needs is used in Guest Relations Representative jobs:
  • Organized and implemented all special needs, personal preferences and amenity distribution.
  • Worked specifically with guests with special needs and medical issues to ensure a safe and pleasant experience.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Provide assistance with patrons' special needs, such as helping those with wheelchairs.
  • Handled reservations, dining requests, and accommodated guests with special needs as well.
  • Assist and ensure the comfort of guests with special needs and or disabilities.
  • Lead Service Representatives with correct information for special needs cases and customer complaints.
  • Address the concerns and special needs of patients and their families.
  • Provide assistance to patrons with special needs.
  • Assist guests with any special needs.
  • Trained new employees Handled delicate situations, such as - customer requests, special needs and complaints.
  • Created a positive fan friendly guest experience Mentored junior staff in new positions Assisted guests with special needs enjoy stadium experience

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130 Special Needs Jobs

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16. High Volume
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average Demand
Here's how High Volume is used in Guest Relations Representative jobs:
  • Answered high volume calls, processed group reservations, data entry while keeping work environment in order while ensuring customer satisfaction.
  • Managed high volume of incoming phone calls ranging from 50 to 80 calls a day in the resort call center.
  • Work in high volume, fast paced environment but maintaining company image by story-telling in a friendly and bubbly manner.
  • Worked heavily with all Microsoft Office programs, along with handling a high volume of cash transactions.
  • Handled daily high volumes of guests, and maintained an organized and efficient restaurant during peak seasons
  • Greet arriving guests and assist finding their destinations in a high volume environment.
  • EXPERIENCE -Provide hospitality service to guests during high volume concert events
  • Answered high volume of incoming customer service and directory calls.
  • Processed a high volume of merchandise exchanges and refunds.
  • Demonstrate guest service skills in high volume areas.
  • Received and processed high volume calls.
  • Assisted security during high volume periods.
  • Work in a high volume guest centric environment catering to 800 - 10,000 guest per day.
  • Multi-tasked in various high volume and time sensitive environment without disruption of Guest experience.
  • Handled high volume of resort compliments and complaints in a dignified manner.

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884 High Volume Jobs

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17. Greeting Guests
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average Demand
Here's how Greeting Guests is used in Guest Relations Representative jobs:
  • Managed day-to-day operations of front desk by greeting guests and providing registration information.

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57 Greeting Guests Jobs

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18. Service Recovery
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average Demand
Here's how Service Recovery is used in Guest Relations Representative jobs:
  • Coordinated and managed communication between guests and follow up to ensure complete service recovery.
  • Worked with area leadership to ensure excellent Guest service recovery while maintaining efficiency.
  • Provided service recovery to guests who had issues or complaints; communicated with First Aid, Security & NYPD when necessary.
  • Address and perform service recovery for guests regarding their visit to the WALT DISNEY WORLD Resort.
  • Utilize, extensive problem solving techniques and creative thinking skills, while providing guest service recovery.
  • Offered and upsold packages, tours, rooms and reservations Conducted and provided complaint resolution and service recovery for guests.

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55 Service Recovery Jobs

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19. POS
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average Demand
Here's how POS is used in Guest Relations Representative jobs:
  • Completed 7-week customer relations seminar via South Nassau specifically for this position.
  • Provided coverage for other departments by working various positions.
  • Perform bank deposits and withdrawals according to established policies.
  • Acted as park ambassador by seeking out guest contact to build a positive, long lasting relationship between them and WCS.
  • Provided exceptional service to hotel guest in fast paced position that required expertise in serving, hostess and cashier roles.
  • Assisted with many special projects which required additional research, and provided positive resolutions for the guests' concerns.
  • Coordinated Spa Retreats for guests paying close attention to detail to ensure the best experience possible.
  • Assist with the pregame, halftime and post game TV show aired on WKYC Cleveland.
  • Create an experience of a lifetime and make the best experience possible for the fans.
  • Remained at assigned posts for long periods of time to carry out operational duties.
  • Displayed positive interactions by contributing to group problem solving, goals and morale.
  • Provide high level of service to guests in assisting with post flight feedback.
  • Promote positive relations between patients, families, physicians, and staff.
  • Ensured the highest possible level of service for hotel and spa guests.
  • Count money and make bank deposits.
  • Maintained cash drawer and deposits.
  • Typed post conference evaluation recaps and obtained department averages that were then submitted to managers and corporate leaders.
  • Assisted with many of the standard operational procedures to ultimately make the guests customer service experience a positive one.
  • Like taking large somes of money to the bank to be deposited.
  • Clear out A/R Posting adjustments, credits.

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6,139 POS Jobs

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20. Gift Shop
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average Demand
Here's how Gift Shop is used in Guest Relations Representative jobs:
  • Served as a cashier in the gift shop, provided the store with new ideas and assisted in ordering new merchandise.
  • Managed financial and inventory functions for the profitable hospital gift shop, averaging $500,000 in revenue, annually.
  • Managed all day-to-day operations of the gift shop in the MillerCoors visitor center.
  • Established and selected vendors to stock the gift shop with souvenirs and snacks.
  • Maintained inventory of gift shop merchandise, retail sales and set-up in-store displays.
  • Prepared closing paperwork and reconciliations for the gift shop and flight admissions.
  • Operate the train and carousel and work in the gift shop.
  • Managed gift shop inventory, cash handling and product distribution.
  • Advise visitors and tourist of locations of different animals and gift shops and museums .

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14 Gift Shop Jobs

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21. Coca-Cola
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average Demand
Here's how Coca-Cola is used in Guest Relations Representative jobs:
  • Welcomed thousands of guests through Coca-Cola's internationally renowned attraction.
  • Participate in multiple committees and programs within The Coca-Cola Company, including the C3 committee and the Public Tour Certification program.
  • Welcomed and hosted guests to the World of Coke experience and provided the history and facts about the Coca-Cola Company.
  • Shared knowledge with guests about The Coca-Cola Company, its products, history, exhibits and galleries.
  • Present the history of Coca-Cola from memory and responded to guest inquiries about the company and facility.
  • Present to over 1000, national and international, guest daily about Coca-Cola's history.
  • Functioned as a source of knowledge about The Coca-Cola Company, its products and history.
  • Maintained and communicated extensive knowledge about the background and history of Coca-Cola and its products.
  • Welcome more than 7500 guests of The World of Coca-Cola museum per day.
  • Welcomed and taught guest about the history and of The Coca-Cola Company.
  • Provide guests with history of the Coca-Cola Company.
  • Greeted and welcomed guests throughout the attraction, as an ambassador for the Coca-Cola Company and the City of Atlanta.
  • Interacted with guests through storytelling -Represented the Coca-Cola brand and values

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22. Positive Attitude
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average Demand
Here's how Positive Attitude is used in Guest Relations Representative jobs:
  • Provided excellent interpersonal skills with public while maintaining a positive attitude.
  • Generated process improvements each day and took ownership of my workload with a positive attitude daily.
  • Maintained positive attitude to make guests' Disney experiences memorable and pleasant.
  • Tasked with admitting guests and WCS members with a positive attitude.

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595 Positive Attitude Jobs

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23. Group Sales
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average Demand
Here's how Group Sales is used in Guest Relations Representative jobs:
  • Generated group sales for school programs, special events and also memberships for various guest levels.
  • Processed large money transactions for guests ticket sales and group sales up to 14 people.
  • Received cash and credit transactions for guest ticketing fulfillment, group sales, and upgrades.
  • Assisted with group sales, packages and marketing events.
  • Processed high dollar transactions through group sales registers
  • Processed ticket transactions including advanced sales, group sales, complimentary tickets, season ticketspromotional tickets, and ticket problem reconciliation.
  • Work in the Box Office, General Admission, Group Sales, Membership, and working events.

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348 Group Sales Jobs

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24. Telephone Calls
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average Demand
Here's how Telephone Calls is used in Guest Relations Representative jobs:
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Received telephone calls and greeted guests, ascertaining the nature of the call or visit.
  • Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
  • Handle guest relations, reservations, cancellations, check-ins and checkouts and telephone calls.
  • Typed correspondence, answered telephone calls, greeted customers, and maintained office-filing system.
  • Answer telephone calls from guests seeking to make or cancel hotel reservations.
  • Answered telephone calls and responded to inquiries.
  • Received all telephone calls and reservations.
  • Answer the telephone calls from customers.
  • Managed many telephone calls coming at once.
  • Answer telephone calls Guest assistance Filing

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9 Telephone Calls Jobs

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25. Computer System
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Here's how Computer System is used in Guest Relations Representative jobs:
  • Trained new managers on Disney costumer relations computer system.
  • Worked with computer systems, customer service, sold memberships, translated for tourists.
  • Enter food and beverage orders into the computer system correctly all the time.
  • Complete designated cashier and closing reports in the computer system.
  • Received shipments, put product orders into the computer system.
  • Implemented customer service and computer systems trainings for the 350 hospital volunteers and 90+ ambulatory customer service team members.
  • Ticket sales Proper conduct education and visitor safety assurance Zoo information relation to visitors Computer systems operations

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106 Computer System Jobs

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26. Powerpoint
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Here's how Powerpoint is used in Guest Relations Representative jobs:
  • Customized PowerPoint presentations for sales and marketing teams for client presentations.
  • Well versed in Microsoft Office (PowerPoint, Excel, Word, and Outlook)

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1,132 Powerpoint Jobs

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27. Admission Tickets
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Here's how Admission Tickets is used in Guest Relations Representative jobs:
  • Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
  • Managed sales of regular admission tickets, season passes and special event tickets to guests.
  • Give families direction of the Zoo and make sure admission tickets were scanned.
  • Utilized a computerized RTP ticketing system to sell Zoo admission tickets to visitors.
  • Handled and resolved guest concerns Sold admission tickets and processed membership applications.
  • Work directly with customers Selling admission tickets Perform Daily cash handlings Meeting monthly sales quota Youngest cashier of the year

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28. Customer Questions
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Here's how Customer Questions is used in Guest Relations Representative jobs:
  • Provided additional historical information for customer questions and comments.
  • Solved customer concerns, answered customer questions, and sold Zoo tickets and memberships.
  • Provide answers to all customer questions and refer callers to other departments when appropriate.
  • Ensured customer questions were answered in an accurate, fast and friendly manner.
  • Manage guest relations , direct and answer any customer questions.
  • Admitted guests into the park Attended to customer questions and concerns
  • Shift: Rotating Schedule Key Functions: Ensure customer satisfaction Answer any customer questions, directions, services offered etc.
  • Respond to customer questions and complaints * Cashier * Take and respond to phone messages in a formal manner

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14 Customer Questions Jobs

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29. Conflict Resolution
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Here's how Conflict Resolution is used in Guest Relations Representative jobs:
  • Demonstrated problem solving and conflict resolution skills.
  • Identified creative problem and conflict resolutions.
  • Handled guest relations concerns and complaints - Managed conflict resolution within the Magic Kingdom via phone and in-person.
  • Trained on proper conflict resolution skills to use with both staff and our consumers daily.
  • Excelled in conflict resolution resulting in the promotion of positive guest experiences.
  • Assist guest with their concerns and help with conflict resolution.
  • Intern Monitored children in play and school Participated in group activities Observed conflict resolution Clerical work-filing paperwork/answering phone

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116 Conflict Resolution Jobs

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30. Customer Feedback
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low Demand
Here's how Customer Feedback is used in Guest Relations Representative jobs:
  • Collected customer feedback, then made reasonable procedure exceptions to accommodate unusual requests.
  • Analyze customer feedback and provide strategic direction to continuously improve overall rating.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Manage customer feedback and complaints, and assist sales force in providing customer service.
  • Responded to customer feedback that was received via phone, online and email.
  • Maintain weekly reports and documentation on customer feedback and complaints.

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2,388 Customer Feedback Jobs

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31. PBX
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low Demand
Here's how PBX is used in Guest Relations Representative jobs:
  • Cross-trained in Reservations and PBX Operations.
  • Answer phones File complaints and compliments Will-Call Administering Disability passes Answering incoming e-mails PBX Operator Giving park information Ride Hostess

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11 PBX Jobs

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32. Daily Operations
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low Demand
Here's how Daily Operations is used in Guest Relations Representative jobs:
  • Experience assisting the general manager with daily operations.
  • Manage the daily operations of recreational facilities.
  • Manage queue rooms and coordinate with Housekeeping department in order to succeed in the daily operations.
  • Assisted in overseeing the daily operations of the museum by managing volunteers, tours and guests
  • Managed private events and worked as a team with colleagues to maintain daily operations.
  • Provided information to guests about the daily operations of the park.

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1,898 Daily Operations Jobs

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33. Patient Care
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low Demand
Here's how Patient Care is used in Guest Relations Representative jobs:
  • Communicated patient care services to designated nurses.
  • Facilitate communication among patient care team.
  • Job Description: Served as liaison between the employer, patients, and patient's relatives in resolving patient care problems.
  • Provided customer service over the telephone and in person, Updated system with patient care and services.
  • General knowledge of interpetation of script orders and physican orders, insurance cards for patient care.

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5,631 Patient Care Jobs

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34. Marriott
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low Demand
Here's how Marriott is used in Guest Relations Representative jobs:
  • Honored as Marriott Associate of the Quarter, 2nd Quarter 2005

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407 Marriott Jobs

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35. General Public
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Here's how General Public is used in Guest Relations Representative jobs:
  • Communicated and cooperated with a diverse base of co-workers, associates, media entities, and general public.
  • Greet and assist the general public by providing information to access their needs during events.
  • Worked directly with the general public in assisting with new seasonal pass distribution and replacement.
  • Greeted, assisted and directed guests, visitors, workers and the general public.
  • Acted as a liaison between the network and the general public.
  • Prepared the zoo and equipment for general public.
  • Interact tactfully and professionally with the general public.
  • Act as liaison between NBCUniversal and general public by providing studio tours of 30 Rockefeller Plaza.

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133 General Public Jobs

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36. Appropriate Departments
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low Demand
Here's how Appropriate Departments is used in Guest Relations Representative jobs:
  • Formulated process and resources required for investigation and forwarded information to appropriate departments, including Loss Prevention if necessary.
  • Document and disseminate information to the appropriate departments.
  • Delivered important medical reports to the appropriate departments.
  • Analyzed phone calls and patient correspondence forwarded the calls to the appropriate departments, responsible for the distribution of patient correspondence.
  • Identify and escalate issues to Senior Representatives or route calls to appropriate departments.
  • Operate Switch board direct Internal and external phone calls to appropriate departments.
  • Directed phone calls to appropriate departments.
  • Assigned cases to appropriate departments.
  • Receive incoming calls on Ethics Hotline, make a formal report documenting internal employees concerns and providing information to appropriate departments.

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2 Appropriate Departments Jobs

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37. Credit Card Transactions
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low Demand
Here's how Credit Card Transactions is used in Guest Relations Representative jobs:
  • Present menu items and special, promotions, input computerized orders, collect payments processing cash and credit card transactions accurately.
  • Demonstrated receptionist duties including managing all guest relations, handling cash and credit card transactions, and managing appointments.
  • Operated a cash register to process cash, check and credit card transactions.
  • Process voucher, cash, and credit card transactions.
  • Handled cash and credit card transactions Assisted guest with accurate information Managed multi-line telephone systems
  • Opened and closed zoo Cashiering duties included cash handling and credit card transactions Operated 4D theater Ticket validation and customer service
  • Retail sales and providing customer service Cash-handling and credit card transactions (POS) Merchandising and stocking Activities

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2 Credit Card Transactions Jobs

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38. Large Groups
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low Demand
Here's how Large Groups is used in Guest Relations Representative jobs:
  • Set up and maintain welcome stations for large groups of guests.
  • Operated movie and watched over large groups of people.
  • Perform spiels detailing the history of Coca-Cola to large groups of guests Ongoing history and product knowledge

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2 Large Groups Jobs

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39. Accurate Information
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low Demand
Here's how Accurate Information is used in Guest Relations Representative jobs:
  • Provided visitors with accurate information regarding hotel facilities as well as surrounding attractions and places of interest.
  • Provided accurate information regarding Stadium facilities, entertainment options, and directions.
  • Provide accurate information to all customers requesting information.
  • Provided customers with accurate information about the establishment.
  • Greeted and assisted guests with various inquiries in a proactive and personable manner while providing accurate information and directing them accordingly.
  • Be a brand advocate by providing guests with accurate information regarding the venue, activities, menus, and pricing.

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15 Accurate Information Jobs

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40. Timely Fashion
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low Demand
Here's how Timely Fashion is used in Guest Relations Representative jobs:
  • Send a guest request agent or deliver that object to guess within a timely fashion.
  • Answer guests' questions in a timely fashion as they relate to their game day experience.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Processed all sales transactions accurately and in a timely fashion.

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168 Timely Fashion Jobs

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41. Guest Problems
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Here's how Guest Problems is used in Guest Relations Representative jobs:
  • Assisted guest problems that pertained to their rooms, amenities, luggage, directions, restaurant, etc.
  • Find a solution and follow through when resolving guest problems.
  • Investigate guest problems and resolve any issues quickly and effectively.
  • Resolved guest problems and trained new employees.
  • Handled ticket sales Resolved guest problems and questions Stocked merchandise

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13 Guest Problems Jobs

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42. Multiple Departments
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low Demand
Here's how Multiple Departments is used in Guest Relations Representative jobs:
  • Worked in multiple departments throughout the hotel, including:o Convention Set-upo Banquet Servero 3rd Shift Securityo Greens Keeper

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424 Multiple Departments Jobs

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43. Greeting Customers
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low Demand
30 Greeting Customers Jobs

No jobs at selected location

44. General Information
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low Demand
Here's how General Information is used in Guest Relations Representative jobs:
  • Provided general information to guests, answering frequently asked questions and provided directions.
  • Provided information about resort's facilities, activities, events and general information about the area.
  • Provide general information about the Museum to answer questions.

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45. Monthly Reports
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Here's how Monthly Reports is used in Guest Relations Representative jobs:
  • Prepared monthly reports detailing all complaints received by 300+ units for Regional Managers and Regional Vice-Presidents.
  • Developed, edited and proofread documents for executive management monthly reports.
  • Prepare daily, weekly, and monthly reports for review by the hotel manager, general manager and other executives.
  • Compiled a variety of daily, weekly and monthly reports.
  • Compose monthly reports to Senior Management providing departmental progress on problematic operational issues.
  • Intern * Assisted in generating monthly reports and narratives indicating quality improvements.

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27 Monthly Reports Jobs

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46. Guest Conflicts
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low Demand
Here's how Guest Conflicts is used in Guest Relations Representative jobs:
  • Resolve guest conflicts by approaching each situation differently in order to promote the best resolution.
  • Resolve guest conflicts while adhering to and enforcing stadium policies and procedures.

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47. Ritz-Carlton
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Here's how Ritz-Carlton is used in Guest Relations Representative jobs:
  • Implemented recognition campaign ensuring a personalized vacation experience for all The Ritz-Carlton Destination Club Members and Ritz-Carlton Owners.
  • Contributed to The Ritz-Carlton Club, Bachelor Gulch team as it received Resort of the Year in 2006.
  • Enliven the Ritz-Carlton Credo by modeling the Steps of Service and Twenty Basics set forth by Ritz-Carlton.

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48. Safe Environment
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low Demand
Here's how Safe Environment is used in Guest Relations Representative jobs:
  • Collaborated with management and local authority to provide a safe environment for guests.
  • Provide patients, families, and visitors with privacy, confidentiality, and a safe environment.
  • Greet, search, and maintain a safe environment for all guest and employees.
  • Provided good service to all customers by maintaining a friendly & safe environment.
  • Help with other Team workers to maintain a clean safe environment for everyone.
  • Ensured a clean and safe environment through daily office maintenance
  • Greet and interact with guests Maintain safe environment
  • Checked theaters Maintained a safe environment Resolved all conflict and negative situations

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159 Safe Environment Jobs

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49. Scheduling Appointments
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low Demand
Here's how Scheduling Appointments is used in Guest Relations Representative jobs:
  • Managed customer service including scheduling appointments and retail sales.
  • Provided patient satisfaction when scheduling appointments.
  • Performed administrative duties such as answering phone calls, scheduling appointments, and completing necessary paper and mailings.
  • Coordinate communication, administrative duties, scheduling appointments, prioritizing high volume calls and emails.
  • Prepare administrative reports for budgeting and time management while scheduling appointments, providing consumer estimates and quotes
  • Operate multi-line telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

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7 Scheduling Appointments Jobs

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50. Special Projects
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low Demand
Here's how Special Projects is used in Guest Relations Representative jobs:
  • Manage information and communications including: planning and scheduling meetings/appointments, organizing and maintaining files and managing special projects.
  • Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager.
  • Supervised 60 Pages and managed their daily schedules, special projects, interviews, and assignments.
  • Assisted Stadium Operations Department with special projects as needed.
  • Organized accommodations for special projects including the Meyers Family Thanksgiving episode as well as the Parks and Recreation reunion special.

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582 Special Projects Jobs

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Guest Relations Representative Jobs

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20 Most Common Skills For A Guest Relations Representative

Guest Satisfaction

32.1%

Customer Service

28.1%

VIP

6.3%

Front Desk

6.1%

Phone Calls

4.5%

Special Events

3.2%

Data Entry

2.6%

Staff Members

2.6%

Ticket Sales

2.1%

Customer Complaints

1.9%

Special Requests

1.4%

Crowd Control

1.3%

Stadium Policies

1.1%

Seat Guests

1.0%

Special Needs

1.0%

High Volume

1.0%

Greeting Guests

1.0%

Service Recovery

0.9%

POS

0.9%

Gift Shop

0.9%
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Typical Skill-Sets Required For A Guest Relations Representative

Rank Skill
1 Guest Satisfaction 27.8%
2 Customer Service 24.4%
3 VIP 5.5%
4 Front Desk 5.3%
5 Phone Calls 3.9%
6 Special Events 2.8%
7 Data Entry 2.2%
8 Staff Members 2.2%
9 Ticket Sales 1.9%
10 Customer Complaints 1.6%
11 Special Requests 1.2%
12 Crowd Control 1.2%
13 Stadium Policies 1.0%
14 Seat Guests 0.9%
15 Special Needs 0.9%
16 High Volume 0.8%
17 Greeting Guests 0.8%
18 Service Recovery 0.8%
19 POS 0.8%
20 Gift Shop 0.8%
21 Coca-Cola 0.7%
22 Positive Attitude 0.7%
23 Group Sales 0.6%
24 Telephone Calls 0.6%
25 Computer System 0.6%
26 Powerpoint 0.5%
27 Admission Tickets 0.5%
28 Customer Questions 0.5%
29 Conflict Resolution 0.5%
30 Customer Feedback 0.5%
31 PBX 0.5%
32 Daily Operations 0.5%
33 Patient Care 0.5%
34 Marriott 0.4%
35 General Public 0.4%
36 Appropriate Departments 0.4%
37 Credit Card Transactions 0.4%
38 Large Groups 0.4%
39 Accurate Information 0.4%
40 Timely Fashion 0.4%
41 Guest Problems 0.4%
42 Multiple Departments 0.4%
43 Greeting Customers 0.3%
44 General Information 0.3%
45 Monthly Reports 0.3%
46 Guest Conflicts 0.3%
47 Ritz-Carlton 0.3%
48 Safe Environment 0.3%
49 Scheduling Appointments 0.3%
50 Special Projects 0.3%
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43,182 Guest Relations Representative Jobs

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