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Guest room attendant skills for your resume and career

Updated January 8, 2025
2 min read
Guest room attendant example skills
Below we've compiled a list of the most critical guest room attendant skills. We ranked the top skills for guest room attendants based on the percentage of resumes they appeared on. For example, 22.3% of guest room attendant resumes contained cleanliness as a skill. Continue reading to find out what skills a guest room attendant needs to be successful in the workplace.

15 guest room attendant skills for your resume and career

1. Cleanliness

Here's how guest room attendants use cleanliness:
  • Service guest rooms to Marriott Brand standard and maintain exceptional levels of cleanliness, demonstrating attention to detail.
  • Maintained cleanliness and presentation of each hotel room and maintained the five star five diamond standard.

2. Guest Service

Here's how guest room attendants use guest service:
  • Handled guest service requests/accommodations and processed credit card payment/transactions.
  • Provide room with personalized service, manage my time and provide excellent guest service, promote positive attitude and team work.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how guest room attendants use customer service:
  • Assist in register backup & customer service Light janitorial/custodial maintenance.
  • Worked in a team environment * Provided excellent customer service

4. Excellent Guest

Here's how guest room attendants use excellent guest:
  • Maintained excellent guest relations in order to maintain the property s reputation and guest confidentiality .
  • Collaborated with maintenance and housekeeping to maximize the excellent guest services experience.

5. Bed Linens

Bed linen is a material consisting of bed sheets/duvet, pillowcases, etc. laid to cover the mattress and also has a decorative effect in the room so that the sleeper is comfortable, hygiene, warm, and protected.

Here's how guest room attendants use bed linens:
  • Greet guess upon arrival to the hotel, change bed linens, sanitize and clean rooms, dust all surfaces.
  • Cleaned rooms, changed bed linen, vacuumed floors, dusted furniture, cleaned bathrooms, replaced guest room supplies.

6. Safety Hazards

Safety hazards are defined as any potential source of danger or harm to a person's health and safety. The term commonly refers to the risks associated with the kind of occupation or work. The five common types of occupational safety hazards are; biological (health risks from viruses, bacteria, insect,s, etc.), chemical (dangerous substances used in manufacturing plants), physical (risk of injury associated with labor), Ergonomic (worker's efficiency during work), and Psychosocial (mental health risks involved with certain occupations).

Here's how guest room attendants use safety hazards:
  • Report emergencies needed maintenance and safety hazards in assigned areas to supervisors.
  • Guarded, patrolled, and monitored premises to prevent theft, violence, infractions of rules, and/or safety hazards.

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7. Sponges

Here's how guest room attendants use sponges:
  • Cleaned windows, glass portions or mirrors using chemical cleaners, sponges, or squeegees.
  • Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees.

8. Clean Guest Rooms

Here's how guest room attendants use clean guest rooms:
  • Clean guest rooms and bathroom vacuum dust change sheet mop bathroom floor work as part a team
  • Clean guest rooms, keep linen cart neat and organized, help co-workers with work load

9. Hotel Guest Rooms

Here's how guest room attendants use hotel guest rooms:
  • Cleaned hotel guest rooms to AAA four diamond standard while keeping to a strict time schedule.
  • Worked as a member of the housekeeping department, cleaning and servicing hotel guest rooms.

10. Exceptional Guest

Here's how guest room attendants use exceptional guest:
  • Awarded 2007 Hospitality Award (2nd place) for outstanding teamwork, exceptional guest relations and proficient maid services.
  • Delivered exceptional guests service and maintain cleanliness of hotel guest rooms and additional spaces within the hotel.

11. Guest Satisfaction

Here's how guest room attendants use guest satisfaction:
  • Handled requests and complaints while resolving issues immediately to ensure guest satisfaction.
  • Keep up to par with necessary amenities/linens to ensure guest satisfaction.

12. Front Desk

Here's how guest room attendants use front desk:
  • Front desk associate, making reservations, answering phone calls, helping guests with whatever they need.
  • Cross trained and worked the front desk on several occasions and helped with guest needs.

13. Linen Closets

Here's how guest room attendants use linen closets:
  • Maintain clean guest areas and linen closets.
  • Maintained cleaned and stocked carts & linen closets

14. OSHA

Here's how guest room attendants use osha:
  • Complied with all OSHA, local, and company safety practices and policies.
  • Trained and certified to work in OSHA safety procedures and policies.

15. Hotel Standards

Here's how guest room attendants use hotel standards:
  • Prepare guest rooms according to hotel standards and create an inviting atmosphere.
  • Cleaned rooms to the satisfaction of housekeeping manager and hotel standards.
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List of guest room attendant skills to add to your resume

Guest room attendant skills

The most important skills for a guest room attendant resume and required skills for a guest room attendant to have include:

  • Cleanliness
  • Guest Service
  • Customer Service
  • Excellent Guest
  • Bed Linens
  • Safety Hazards
  • Sponges
  • Clean Guest Rooms
  • Hotel Guest Rooms
  • Exceptional Guest
  • Guest Satisfaction
  • Front Desk
  • Linen Closets
  • OSHA
  • Hotel Standards
  • Polish Furniture
  • Clean Towels
  • Work Ethic
  • Guest Complaints
  • AAA
  • Guest Amenities
  • Vacant Rooms
  • Maintenance Problems
  • Picture Frames
  • Clean Linen
  • Room Checks
  • Tile Floors
  • Guest Inquiries
  • Clean Windows
  • Dryers
  • Clean Mirrors
  • Fine Dining
  • Maintenance Issues
  • GRA
  • Toilet Tissue
  • Window Sills
  • Commercial Cleaning
  • Fresh Linen
  • Clean Baseboards
  • VIP
  • Dusters
  • Quality Guest
  • Customer Complaints
  • Housekeeping Management
  • Health Standards
  • Cash Registers

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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