How To Become A Guest Service Assistant: What It Is and Career Path

What is a guest service assistant and how to become one

Updated January 8, 2025

4 min read

A guest service assistant is an individual who provides assistance and support to guests in various settings such as hotels, airports, and events. They are responsible for creating a positive experience by answering questions, providing information, and resolving complaints. They may also handle reservations, check-ins, and check-outs. Guest service assistants must have excellent communication and interpersonal skills. Overall, a guest service assistant plays an important role in ensuring guests have a pleasant and memorable experience.

ScoreGuest Service AssistantUS Average

Salary

2.6

Avg. Salary $33,388

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.5

Race

American Indian and Alaska Native 0.66%

Asian 6.78%

Black or African American 12.77%

Hispanic or Latino 20.83%

Unknown 5.45%

White 53.51%

Gender

female 59.62%

male 40.38%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

What are the pros and cons of being a guest service assistant?

Pros

Opportunity to interact with people from different backgrounds
Chance to develop customer service skills
Possibility of receiving tips or bonuses
Potential for career advancement within the hospitality industry
Ability to work flexible hours or shifts

Cons

Long and irregular working hours, including weekends and holidays
High pressure and stress levels during peak periods
Difficulties dealing with unhappy or rude guests
Low pay compared to other industries
Possibility of facing discrimination or prejudice from guests

Key steps to become a guest service assistant

Explore guest service assistant education requirements

Most common guest service assistant degrees

Bachelor's

43.2 %

High School Diploma

23.9 %

Associate

19.9 %

Start to develop specific guest service assistant skills

Skills	Percentages
Reservations	25.82%
Good Judgment	22.46%
Cleanliness	19.69%
Front Desk	14.81%
Patients	3.26%

Complete relevant guest service assistant training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New guest service assistants learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a guest service assistant based on U.S. Bureau of Labor Statistics data and data from real guest service assistant resumes.

Research guest service assistant duties and responsibilities

Manage guest assistants ensuring customer satisfaction, store cleanliness.
Answer any questions they have; general clerical duties; process transactions using a POS system
Assist patients and guest by providing wheel chair transportation to and from their cars as well as to appointments or visitation.
Process individual and group reservations maximizing profit for the hotel.

Prepare your guest service assistant resume

When your background is strong enough, you can start writing your guest service assistant resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a guest service assistant resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable guest service assistant resume templates

Build a professional guest service assistant resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your guest service assistant resume.