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Guest Service Assistant skills for your resume and career

Updated January 8, 2025
5 min read
Guest Service Assistant Example Skills
Below we've compiled a list of the most critical guest service assistant skills. We ranked the top skills for guest service assistants based on the percentage of resumes they appeared on. For example, 25.8% of guest service assistant resumes contained reservations as a skill. Continue reading to find out what skills a guest service assistant needs to be successful in the workplace.

15 guest service assistant skills for your resume and career

1. Reservations

Here's how guest service assistants use reservations:
  • Assisted guests in making and canceling reservations as well as affiliation with various veterinary hospitals regarding Vaccinations.
  • Input guests reservations, assisted manager in managing Wholesaler inventories.

2. Good Judgment

Here's how guest service assistants use good judgment:
  • Demonstrated ability to interact commendably with both guests and colleagues independently, maintaining good judgment and composure in fast-paced environments.
  • Have good judgment or discernment on the phones when talking to guests when it comes to unique requests.

3. Cleanliness

Here's how guest service assistants use cleanliness:
  • Managed guest assistants ensuring customer satisfaction, store cleanliness.
  • Maintained cleanliness and organization of all spa facilities.

4. Front Desk

Here's how guest service assistants use front desk:
  • Supervised daily front desk operations including all guest transactions, operated hotel computer systems.
  • Performed guest services, minor maintenance, security details, Laundry services as well as trained for front desk clerk position.

5. Patients

Here's how guest service assistants use patients:
  • Provided support and empathy during difficult moments for patients and their families/visitors
  • Greet a high volume of patients and guest as they enter into the hospital as well as when they leave.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how guest service assistants use customer service:
  • Improved the quality of customer service provided by the acquisition workforce by implementing partnering sessions with internal and external customers.
  • Gained valuable customer service experience by assessing customer needs, maintaining quality standards of service and evaluating customer satisfaction.

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7. GSA Schedule

Here's how guest service assistants use gsa schedule:
  • Developed divisions marketing strategy for GSA schedule.
  • Provided commercial clients with cradle to grave contracts administration and consulting specializing in GSA Schedules, CMAS and TXMAS contract vehicles.

8. Front End

Here's how guest service assistants use front end:
  • Manage front end, customer relations, resolve customer complaints, bank drawers and close at the end of shifts.
  • Give the cashiers and other front end team members their breaks on time and keep the flow of cashiers smooth.

9. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how guest service assistants use hr:
  • Prepared and submitted termination notices to HR for processing.
  • Launched the most comprehensive management development program for the entire Pizza Hut system by liaising closely with HR & Training.

10. Guest Satisfaction

Here's how guest service assistants use guest satisfaction:
  • Create guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations
  • Arranged for activities that further heightened guest satisfaction, anticipating and exceeding guest expectations.

11. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how guest service assistants use cpr:
  • Completed comprehensive training modules in guest services, as well as being American Red Cross, CPR and First Aid certificates.
  • Trained in emergency response, CPR, First Aid and Crisis Intervention.

12. Night Audit

A night audit is conducted at the end of every day to determine the daily sales and revenue taken in. This process is frequently found in companies offering hospitality services, such as hotels and restaurants. Night audits also help managers confirm that any accounting conducted by the front desk is accurate, regardless of whether this system is done by hand or automated.

Here's how guest service assistants use night audit:
  • Complete the night audit, including guest transport information, express checkout, and online check-in's for the next day.
  • Perform night audit of direct bill, credit cards, cash balances, posting room charges etc.

13. Computer System

Here's how guest service assistants use computer system:
  • Complete the registration process by imputing and retrieving information via computer system.
  • Enforced exchange policies and product recovery Assisted Assets Recovery by searching computer system for receipts, and reporting suspicious behavior.

14. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how guest service assistants use sales floor:
  • Organize and recover sales floor to appear more admirable to customers for a wonderful shopping experience.
  • Trained and developed new team members on registers, the sales floor and Guest Services.

15. Guest Relations

Here's how guest service assistants use guest relations:
  • Worked directly with hospitality management to coordinate guest relations.
  • Assist guest relations coordinator in guest scheduling and accommodations.
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List of guest service assistant skills to add to your resume

Guest Service Assistant Skills

The most important skills for a guest service assistant resume and required skills for a guest service assistant to have include:

  • Reservations
  • Good Judgment
  • Cleanliness
  • Front Desk
  • Patients
  • Customer Service
  • GSA Schedule
  • Front End
  • HR
  • Guest Satisfaction
  • CPR
  • Night Audit
  • Computer System
  • Sales Floor
  • Guest Relations
  • Guest Rooms
  • POS
  • Guest Complaints
  • Customer Complaints
  • Federal Government
  • Room Availability
  • General Services Administration
  • Telephone Calls
  • Order Selection
  • Guest Accounts
  • Emergency Situations
  • Incident Reports
  • Greeting Guests
  • Hotel Services
  • Hotel Guests
  • Quality Customer Service
  • Guest Issues
  • Excellent Guest
  • Meal Preparation
  • DOD
  • PowerPoint
  • Guest Tables
  • Up-Sell
  • VIP
  • Bank Deposits
  • Cash Drawers
  • Government Agencies
  • Customer Inquiries
  • Food Orders
  • Customer Issues
  • Guest Service Desk
  • Credit Card Transactions
  • Balance Transactions
  • Specialty Beverages
  • Photo Lab

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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