What does a guest service assistant do?
The role of guest service assistants is to provide a friendly, warm, and memorable welcome to hotel guests while ensuring their expectations and needs are met throughout their stay. They are responsible for assisting with all guest service-related activities and tasks, including working closely with housekeeping, food and beverage, security and booking and reservations, handling guest inquiries and complaints, and assisting with the coordination of guest itineraries. Guest service assistants may also resolve conflict with guests and processing payment and settlements of guest accounts.
Guest service assistant responsibilities
Here are examples of responsibilities from real guest service assistant resumes:
- Manage guest assistants ensuring customer satisfaction, store cleanliness.
- Answer any questions they have; general clerical duties; process transactions using a POS system
- Assist patients and guest by providing wheel chair transportation to and from their cars as well as to appointments or visitation.
- Process individual and group reservations maximizing profit for the hotel.
- Schedule facility room reservations for campus faculty and department staff.
- Provide support and empathy during difficult moments for patients and their families/visitors
- Escalate questions to Sr. CSA or supervisory staff for additional analysis and information when necessary.
- Handle all incoming and outgoing calls, programming room phones and maintenance of voice mail through PBX system.
- Help customers troubleshoot computer and printer problems.
- Identify, troubleshoot and resolve customer or policy issues/concerns.
- Provide problem resolution services for guests and act as a professional representative for Simon while following myriad corporate policies and procedures.
Guest service assistant skills and personality traits
We calculated that 26% of Guest Service Assistants are proficient in Reservations, Good Judgment, and Cleanliness. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Guest Service Assistants that have these skills listed on their resume here:
- Reservations, 26%
Assisted guests in making and canceling reservations as well as affiliation with various veterinary hospitals regarding Vaccinations.
- Good Judgment, 22%
Demonstrated ability to interact commendably with both guests and colleagues independently, maintaining good judgment and composure in fast-paced environments.
- Cleanliness, 20%
Managed guest assistants ensuring customer satisfaction, store cleanliness.
- Front Desk, 15%
Supervised daily front desk operations including all guest transactions, operated hotel computer systems.
- Patients, 3%
Provided support and empathy during difficult moments for patients and their families/visitors
- Customer Service, 3%
Improved the quality of customer service provided by the acquisition workforce by implementing partnering sessions with internal and external customers.
Most guest service assistants use their skills in "reservations," "good judgment," and "cleanliness" to do their jobs. You can find more detail on essential guest service assistant responsibilities here:
Communication skills. To carry out their duties, the most important skill for a guest service assistant to have is communication skills. Their role and responsibilities require that "customer service representatives must be able to provide clear information in writing, by phone, or in person." Guest service assistants often use communication skills in their day-to-day job, as shown by this real resume: "maintain communication with management and fellow front desk supervisors. "
Customer-service skills. This is an important skill for guest service assistants to perform their duties. For an example of how guest service assistant responsibilities depend on this skill, consider that "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a guest service assistant: "assist guests/employees during emergency situations. ".
Interpersonal skills. A big part of what guest service assistants do relies on "interpersonal skills." You can see how essential it is to guest service assistant responsibilities because "representatives should be able to create positive interactions with customers." Here's an example of how this skill is used from a resume that represents typical guest service assistant tasks: "excelled in interpersonal and customer service skills, commended by several mystery shoppers and store manager. "
Listening skills. A commonly-found skill in guest service assistant job descriptions, "listening skills" is essential to what guest service assistants do. Guest service assistant responsibilities rely on this skill because "representatives must listen carefully to ensure that they understand customers in order to assist them." You can also see how guest service assistant duties rely on listening skills in this resume example: "trained new employees for front end, and communicated trainees' progress. "
Patience. Another skill commonly found on guest service assistant job descriptions is "patience." It can come up quite often in guest service assistant duties, since "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here's an example from a resume of how this skill fits into day-to-day guest service assistant responsibilities: "handled sales transactions, trained new employees, used excellent listening skills and patience while dealing with customer service issues/complaints"
The three companies that hire the most guest service assistants are:
- Extended Stay America42 guest service assistants jobs
- Challenge Unlimited13 guest service assistants jobs
- Piccadilly Restaurants
13 guest service assistants jobs
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Compare different guest service assistants
Guest service assistant vs. Associate, member services
An associate member services worker is responsible for supporting the operations of an organization and assisting in customer service activities. Member service associates perform various administrative and clerical duties as needed and coordinate related membership communications. They generate reports and update membership information on the database, ensuring the timely release of all announcements and services offered by the organization. They process transactions, create membership contracts, and provide a detailed explanation of membership fees and benefits. An associate member service also manages membership application requests and evaluates eligibility.
There are some key differences in the responsibilities of each position. For example, guest service assistant responsibilities require skills like "reservations," "good judgment," "cleanliness," and "patients." Meanwhile a typical associate, member services has skills in areas such as "address changes," "member service," "membership sales," and "outbound calls." This difference in skills reveals the differences in what each career does.
Associates, member services tend to make the most money working in the government industry, where they earn an average salary of $52,794. In contrast, guest service assistants make the biggest average salary, $40,590, in the government industry.The education levels that associates, member services earn slightly differ from guest service assistants. In particular, associates, member services are 0.7% more likely to graduate with a Master's Degree than a guest service assistant. Additionally, they're 0.6% more likely to earn a Doctoral Degree.Guest service assistant vs. Office assistant and customer service
A service officer or client services officer is an individual who is a part of a financial management team that delivers services to customers. Service officers provide client support services by maintaining a high level of professionalism and competence in client interactions. They analyze and resolve customer service issues but inform management when they are faced with complex issues to discuss resolutions. Service officers are also required to attend educational training and workshops for their personal growth.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that guest service assistant responsibilities requires skills like "reservations," "good judgment," "cleanliness," and "patients." But an office assistant and customer service might use other skills in their typical duties, such as, "data entry," "payroll," "schedule appointments," and "credit card payments."
Office assistant and customer services earn a lower average salary than guest service assistants. But office assistant and customer services earn the highest pay in the telecommunication industry, with an average salary of $31,965. Additionally, guest service assistants earn the highest salaries in the government with average pay of $40,590 annually.Average education levels between the two professions vary. Office assistant and customer services tend to reach similar levels of education than guest service assistants. In fact, they're 1.6% less likely to graduate with a Master's Degree and 0.6% less likely to earn a Doctoral Degree.Guest service assistant vs. Service officer
A service writer is an employee who acts as an informative middleman between a business owner and its customers in the automotive sector. To develop this relationship, service writers must provide successful management of product or service delivery to their customers. Service writers must correctly manage their scheduled appointments to avoid overwhelming their mechanics with incoming vehicular repairs while monitoring the service progress to avoid delivery delays. They must also know how to encode customer profile information into the computer system.
The required skills of the two careers differ considerably. For example, guest service assistants are more likely to have skills like "reservations," "good judgment," "cleanliness," and "front desk." But a service officer is more likely to have skills like "financial services," "patrol," "veterans," and "public safety."
Service officers make a very good living in the finance industry with an average annual salary of $65,804. On the other hand, guest service assistants are paid the highest salary in the government industry, with average annual pay of $40,590.When it comes to education, service officers tend to earn higher degree levels compared to guest service assistants. In fact, they're 6.8% more likely to earn a Master's Degree, and 1.0% more likely to graduate with a Doctoral Degree.Guest service assistant vs. Service writer
Types of guest service assistant
Updated January 8, 2025
