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Become A Guest Service Attendant

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Working As A Guest Service Attendant

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $67,898

    Average Salary

What Does A Guest Service Attendant Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Guest Service Attendant

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Guest Service Attendant?

Guest Service Attendant Jobs

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Guest Service Attendant Career Paths

Guest Service Attendant
Support Team Member Specialist
Account Manager
5 Yearsyrs
Guest Service Representative Assistant General Manager Office Manager
Accounting Manager
8 Yearsyrs
Guest Service Supervisor Front Office Manager Executive Housekeeper
Assistant General Manager
5 Yearsyrs
General Manager Technician Service Advisor
Assistant Service Manager
5 Yearsyrs
Pharmacist Technician Technician Service Manager
Branch Manager
6 Yearsyrs
Guest Service Representative Night Auditor General Manager
Business Manager
7 Yearsyrs
Guest Service Supervisor Guest Services Manager General Manager
Center Manager
6 Yearsyrs
Front Desk Agent General Manager Account Manager
Client Services Manager
7 Yearsyrs
Office Manager Sales Consultant Internet Sales Manager
Customer Relations Manager
5 Yearsyrs
Pharmacist Technician Office Manager General Manager
District Manager
7 Yearsyrs
Specialist Analyst Finance Analyst
Finance Manager
7 Yearsyrs
Guest Services Team Leader Senior Team Lead Operations Manager
General Manager
7 Yearsyrs
General Manager Operator Operation Supervisor
Logistics Manager
7 Yearsyrs
Protection Specialist Security Specialist Business Analyst
Quality Assurance Manager
9 Yearsyrs
Specialist Account Manager Sales Manager
Regional Manager
8 Yearsyrs
Front Desk Agent Sales Coordinator Account Executive
Relationship Manager
6 Yearsyrs
Support Team Member Security Officer Account Manager
Sales Manager
5 Yearsyrs
Guest Services Team Leader Human Resources Team Leader Recruiter
Site Manager
7 Yearsyrs
Protection Specialist Security Officer Sales Consultant
Training Manager
5 Yearsyrs
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Guest Service Attendant Demographics

Gender

Female

60.4%

Male

37.1%

Unknown

2.5%
Ethnicity

White

62.7%

Hispanic or Latino

16.4%

Black or African American

10.5%

Asian

6.9%

Unknown

3.5%
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Languages Spoken

Spanish

63.7%

French

7.5%

German

5.0%

Tagalog

5.0%

Swedish

2.5%

Chinese

2.5%

Mandarin

2.5%

Thai

2.5%

Zulu

1.3%

Dakota

1.3%

Greek

1.3%

Persian

1.3%

Hindi

1.3%

Polish

1.3%

Russian

1.3%
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Guest Service Attendant Education

Schools

University of Phoenix

15.1%

Metropolitan State University of Denver

6.3%

Pennsylvania State University

5.6%

Southern New Hampshire University

5.6%

Valencia College

4.8%

West Virginia University

4.8%

University of Central Florida

4.8%

Ball State University

4.8%

University of Wisconsin - River Falls

4.8%

University of Northern Colorado

4.0%

California State Polytechnic University - Pomona

4.0%

University of Southern Mississippi

4.0%

Indian River State College

4.0%

Palm Beach State College

4.0%

Grand Valley State University

4.0%

Kennesaw State University

4.0%

University of Missouri - Columbia

4.0%

University of Arizona

4.0%

Long Beach City College

4.0%

Colorado State University

4.0%
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Majors

Business

26.2%

Psychology

7.8%

Communication

7.5%

Criminal Justice

7.1%

Nursing

4.9%

Accounting

4.9%

General Studies

4.5%

Liberal Arts

4.0%

Management

3.5%

Health Care Administration

3.5%

Biology

3.3%

Hospitality Management

3.1%

Medical Assisting Services

3.0%

Human Resources Management

2.8%

Marketing

2.8%

Sociology

2.6%

English

2.4%

Kinesiology

2.1%

Elementary Education

2.1%

Finance

2.1%
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Degrees

Bachelors

48.8%

Other

25.1%

Associate

13.7%

Masters

5.9%

Certificate

4.9%

Diploma

1.1%

License

0.3%

Doctorate

0.3%
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Top Skills for A Guest Service Attendant

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  1. Customer Service
  2. Entire Front End
  3. Guest Satisfaction
You can check out examples of real life uses of top skills on resumes here:
  • Showed superior ability to prioritize excellent customer service and operate efficiently in a high volume sales environment.
  • Collaborated with other departments in order to ensure complete guest satisfaction.
  • Prepare start funds for cash registers; issue cash advances to the Guest Service Desk and change fund when needed.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Target Assisted customers with returns Management of Target Credit Cards Product management Arrangement of weekly displays

How Would You Rate Working As a Guest Service Attendant?

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Top Guest Service Attendant Employers

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Jobs From Top Guest Service Attendant Employers

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