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Become A Guest Service Attendant

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Working As A Guest Service Attendant

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $61,570

    Average Salary

What Does A Guest Service Attendant Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Guest Service Attendant

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Guest Service Attendant jobs

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Guest Service Attendant Career Paths

Guest Service Attendant
Guest Service Supervisor Front Office Manager Executive Housekeeper
Assistant General Manager
5 Yearsyrs
Office Manager General Manager Service Advisor
Assistant Service Manager
6 Yearsyrs
Pharmacist Technician Office Manager Operations Manager
Branch Manager
6 Yearsyrs
Specialist Account Manager Billing Specialist
Business Office Manager
8 Yearsyrs
General Manager Driver Call Center Representative
Call Center Manager
6 Yearsyrs
Human Resources Coordinator Program Manager General Manager
Center Manager
6 Yearsyrs
Guest Service Representative Customer Care Representative Customer Care Manager
Contact Center Manager
7 Yearsyrs
General Manager Service Director Assistant General Manager
Food And Beverage Manager
5 Yearsyrs
Guest Services Team Leader Senior Team Lead Operations Manager
General Manager
7 Yearsyrs
Guest Service Supervisor Guest Services Manager Front Office Manager
Hotel Manager
5 Yearsyrs
Specialist Operations Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Human Resources Coordinator Specialist Machine Operator
Office Manager
5 Yearsyrs
Front Desk Agent Sales Manager Realtor
Property Management Specialist
6 Yearsyrs
Office Manager Technician Quality Control Inspector
Quality Control Manager
8 Yearsyrs
Guest Services Team Leader General Manager Account Executive
Sales Manager
5 Yearsyrs
Front Desk Agent Sales Consultant Senior Sales Representative
Senior Representative
5 Yearsyrs
Pharmacist Technician Technician Service Technician
Service Manager
7 Yearsyrs
Protection Specialist Security Manager Team Manager
Support Manager
6 Yearsyrs
Protection Specialist Security Officer Operation Supervisor
Team Manager
5 Yearsyrs
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Guest Service Attendant Demographics

Gender

Female

60.6%

Male

37.0%

Unknown

2.5%
Ethnicity

White

80.1%

Hispanic or Latino

11.5%

Asian

6.5%

Unknown

1.3%

Black or African American

0.6%
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Languages Spoken

Spanish

64.6%

French

7.3%

German

4.9%

Tagalog

4.9%

Swedish

2.4%

Chinese

2.4%

Mandarin

2.4%

Thai

2.4%

Zulu

1.2%

Dakota

1.2%

Greek

1.2%

Persian

1.2%

Hindi

1.2%

Polish

1.2%

Russian

1.2%
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Guest Service Attendant Education

Schools

University of Phoenix

15.1%

Pennsylvania State University

6.3%

Metropolitan State University of Denver

6.3%

Southern New Hampshire University

5.6%

Valencia College

4.8%

West Virginia University

4.8%

University of Central Florida

4.8%

University of Wisconsin - River Falls

4.8%

University of Northern Colorado

4.0%

California State Polytechnic University - Pomona

4.0%

University of Southern Mississippi

4.0%

Indian River State College

4.0%

Palm Beach State College

4.0%

Grand Valley State University

4.0%

University of California - Davis

4.0%

Kennesaw State University

4.0%

University of Missouri - Columbia

4.0%

University of Arizona

4.0%

Long Beach City College

4.0%

Ball State University

4.0%
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Majors

Business

26.2%

Communication

7.7%

Psychology

7.5%

Criminal Justice

7.2%

Nursing

4.7%

Accounting

4.7%

General Studies

4.5%

Liberal Arts

3.8%

Management

3.5%

Health Care Administration

3.5%

Biology

3.3%

Hospitality Management

3.3%

Medical Assisting Services

3.1%

Human Resources Management

2.8%

Marketing

2.8%

English

2.4%

Sociology

2.4%

Political Science

2.3%

Kinesiology

2.1%

Elementary Education

2.1%
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Degrees

Bachelors

48.8%

Other

25.5%

Associate

13.2%

Masters

5.9%

Certificate

4.9%

Diploma

1.1%

License

0.3%

Doctorate

0.3%
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Top Skills for A Guest Service Attendant

CustomerServiceSkillsEntireFrontEndGuestServiceDeskSuperviseSalesFloorCreditCardTransactionsStarbucksPhotoLabTargetRedcardFrontLanesCheckLanesCartAttendantsGuestQuestionsGuestIssuesFrontDeskCustomerSatisfactionGSAGuestComplaintsGuestSatisfactionCustomerComplaints

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Top Guest Service Attendant Skills

  1. Customer Service Skills
  2. Entire Front End
  3. Guest Service Desk
You can check out examples of real life uses of top skills on resumes here:
  • Utilized excellent customer service skills by greeting guest, increasing satisfaction by 4o%
  • Provide cashier and Guest Service Desk with expertise, change and supplies needed to keep lanes moving fast.
  • Make sure my area that I supervised over was stocked and cleaned.
  • Maintained an organized work area, as well as select areas on the sales floor Clerical Assistant.
  • Reconcile and key in daily receipts which included cash, checks, debit and credit card transactions.

Top Guest Service Attendant Employers

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