Guest service attendants are the first point of contact for customers when they enter a business. They are also known as desk clerks or concierge. They are the vital components of the hospitality industry, and they are also considered the face of the business.
Their primary responsibilities include making reservations according to customers' requests, completing the guest check-in, assigning guests their room and giving them keys, and providing directions and hours of hotel amenities. They also satisfy the guest check-out process by giving guests their final bill and collecting payments. If a guest has any inquiries during their visits, such as housekeeping or room service orders, the guest service attendants must coordinate with all hotel workers to satisfy this inquiry.
There are no educational standards to become a guest service attendants, but most employers require candidates to have at least a high school diploma or equivalent. It may not also be required to have experience for this role since most businesses train prospective candidates.
There is more than meets the eye when it comes to being a guest service attendant. For example, did you know that they make an average of $10.98 an hour? That's $22,834 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many guest service attendants have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a guest service attendant, we found that a lot of resumes listed 16.8% of guest service attendants included customer service, while 15.2% of resumes included front office, and 14.9% of resumes included guest service. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the guest service attendant job title. But what industry to start with? Most guest service attendants actually find jobs in the hospitality and professional industries.
If you're interested in becoming a guest service attendant, one of the first things to consider is how much education you need. We've determined that 41.7% of guest service attendants have a bachelor's degree. In terms of higher education levels, we found that 2.0% of guest service attendants have master's degrees. Even though some guest service attendants have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a guest service attendant. When we researched the most common majors for a guest service attendant, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on guest service attendant resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a guest service attendant. In fact, many guest service attendant jobs require experience in a role such as cashier. Meanwhile, many guest service attendants also have previous career experience in roles such as sales associate or customer service representative.