Guest service attendant job description

Previous Work Experience: 1 year of guest service- required

Language Ability: English- required

Other: Experience with tubing or ski area operations- preferred

Additional Information

LIFTING : Does the job require weight to be lifted or force to be exerted?

Up to 10 Pounds: 2/3 OR MORE

Up to 25 Pounds: 2/3 OR MORE

Up to 50 Pounds: 2/3 OR MORE

Up to 100 Pounds: 1/3 TO 2/3

More than 100 Pounds UP TO 1/3

OTHER PHYSICAL ACTIVITIES REQUIRED : How much on the job time is spent performing the following?

Standing: 2/3 OR MORE

Walking: 2/3 OR MORE

Sitting: UP TO 1/3

Using hands to finger, hands to feel: 2/3 OR MORE

Reaching with hands and arms: 2/3 OR MORE

Climb or balance: 2/3 OR MORE

Stoop, kneel, crouch or crawl: 2/3 OR MORE

Talk or hear: 2/3 OR MORE

Taste or smell: 1/3 TO 2/3

OTHER PHYSICAL ACTIVITIES REQUIREMENTS OR PHYSICAL DEMANDS:

Indoor/Outdoor: 100% outdoor

Hazardous Materials or Noise: Crowd noise and wind

Holidays/Weekends/Evenings: Yes, will be based on business needs

Equipment Used in Job: Magic Carpet, snow tubes, rakes, shovels and radios

Other: The position requires the ability to travel over snow and ice in challenging weather conditions as well as working outdoors in extreme weather conditions for long periods of time up to 4 hours.

Physical demands include walking up and downhill on snow and ice, lifting and carrying heavy objects, post-holing through snow, bending, shoveling, pulling or pushing heavy objects, raking, and standing for long periods of time.

- Guest Service Attendant

- Winter Adventure Attendant

*Nordic Center:

- Instructor/Rentals Fun Club:

- Camp Counselor

* Public Works: - Maintenance Worker

Limited Employee Housing Available

EOE

Pay rate for the Guest Service Associate position is $18.75 / hour plus tips.

At Delaware North, we care about our associates' professional and personal wellbeing. We have a comprehensive benefits program designed to give our associates the comfort, safety, and stability they need to deliver exceptional service to our guests. All associates are eligible for benefits including weekly pay, employee assistance program, training and development, employee discounts, and flexible work schedules. Medical, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, and tuition reimbursement are available for eligible associates.

• Greet guests, communicate offerings and answers any guest questions in a friendly manner.
• Serve food and beverage items in correct proportions, following proper sanitation guidelines.
• Serve alcoholic beverages responsibly, requests identification adheres to all alcohol service policies and procedures.
• Record all waste.
• Participate in the set-up of the kiosk, arranges inventory, notifies Stand Lead of any inventory deficiency or shortages.
• Perform clean-up duties to maintain the quality appearance of the work area, including cleaning equipment.
• Record all transactions via the point of sale system and informs guests of the amounts owed.
• Collect the proper payment for food and beverage items; processes credit cards.
• Perform other duties as assigned.

• Must be at least 18 years old.
• Able to work a flexible schedule including nights, weekends and holidays.
• Previous experience in guest service and/or food and beverage preferred but not required.

• Ability to constantly stand, walk, bend, reach, and perform repetitive motions.
• Ability to remain stationary for the entire length of shift.
• Ability to perform normal lifting of stock up to 50 pounds.
• May be required to work in confined and/or narrow spaces.
• Ability to withstand variable temperatures, including extreme hold and cold, depending on the season.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

• You are proactive and friendly in greeting and assisting our guests with various inquiries throughout the duration of your shift.
• Forming relationships with guests and team members alike while assuming responsibilities of a variety of positions such as: Ticket Taker, Usher, Wheelchair Attendant, Directional, etc.
• Improving the guest experience by treating every interaction as an opportunity to create an extraordinary moment with external and internal guests
• You act as a resource for guests and team members by being knowledgeable of the Moda Center, Veteran's Memorial Coliseum spaces, points of interest and event processes.
• You enjoy Interacting with diverse guests at each outstanding event and are inclusive in welcoming all guests and team members to our events.
• You support the team where it is needed most such as with assisting with bag checks, helping our guests navigate through the arena and supporting guests in finding their seat locations for each event

• You are at least 16 years of age.
• You can understand and communicate in conversational English, including following verbal and written direction and possess effective social and oral communication skills.
• You are available to work flexible hours, including evenings, weekends, and occasionally holidays, and meet our minimum availability requirement.
• You can move around the venue for several hours at a time, including handing out materials, climbing stairs, bending, reaching, moving barriers and boxes, and holding equipment, frequently.
• You can work in areas that include confined spaces (elevators or stairwells), exposure to height, and crowds.
• You demonstrate the ability to work effectively as a team with people of a diverse set of backgrounds and abilities.

• Starting pay rate of $17.00 per hour
• Referral bonus of $100 for every person you refer who gets hired and continues to work with us!
• Discounted tickets to Blazer games, Rose Quarter events, and Regal Cinema
• Wellness initiatives including our Employee Assistance Program and insurance options with dental and vision coverage
• 50/50 TriMet Discount Program - 50% off monthly TriMet passes
• Flexible scheduling, working with your availability

Offers of employment are conditional upon proof of COVID-19 vaccination or approval of a medical or religious exemption and accommodation from the company along with the successful results of an individual background check. We consider qualified applicants with criminal histories and review results on an individual basis.

The Portland Trail Blazers at the Rose Quarter embraces diversity and inclusion. We celebrate individual expression and uniqueness on our campus. We do not tolerate harassment or discrimination. We are committed to hiring individuals that reflect the community we serve without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, genetic information, or other legally protected characteristics. We are an equal opportunity employer.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Do you enjoy interacting with people in high energy environments?

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