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Guest service attendant skills for your resume and career

Updated January 8, 2025
3 min read
Guest service attendant example skills
Below we've compiled a list of the most critical guest service attendant skills. We ranked the top skills for guest service attendants based on the percentage of resumes they appeared on. For example, 13.8% of guest service attendant resumes contained golf carts as a skill. Continue reading to find out what skills a guest service attendant needs to be successful in the workplace.

15 guest service attendant skills for your resume and career

1. Golf Carts

Here's how guest service attendants use golf carts:
  • Maintain a fleet of 80 golf carts that are rotated and detailed daily to keep carts in perfect condition.
  • Assist customers-Maintain golf carts and the facilities

2. Cleanliness

Here's how guest service attendants use cleanliness:
  • Followed safety and cleanliness requirements by company's standards
  • Maintained organization and cleanliness of department.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how guest service attendants use customer service:
  • Led a customer service centered culture by expediting transactions and promoting store offers, resulting in increased customer satisfaction ratings.
  • Showed superior ability to prioritize excellent customer service and operate efficiently in a high volume sales environment.

4. Front Desk

Here's how guest service attendants use front desk:
  • Coordinated in maintaining professional front desk and reception area.
  • Collaborated with Front Desk, Restaurants and other department in order to meet the needs of our customers through improved service.

5. Reservations

Here's how guest service attendants use reservations:
  • Communicated to verify group reservations.
  • Handled customer requests and reservations.

6. Excellent Guest

Here's how guest service attendants use excellent guest:
  • Provide excellent guest service per Universal policy.
  • Provide and maintain excellent guest service.

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7. Golf Clubs

Here's how guest service attendants use golf clubs:
  • Cleaned and maintained golf clubs and carts to meet members standards.
  • Assisted the players with their golf clubs and directed players to the golfshop and practice facility.

8. Guest Rooms

A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.

Here's how guest service attendants use guest rooms:
  • Turn down, guest services, reports, radio communication, other department teamwork, laundry and guest room preparation.
  • Performed the following duties as assigned: cleaned guest rooms, and corridors of hotel.

9. Cash Handling

Here's how guest service attendants use cash handling:
  • Performed routine duties as a cashier and guest service assistant (cash handling, returns, phone requests, etc.)
  • Cash office responsibilities include maintaining safe funds, making deposits, and ensuring accurate cash handling.

10. Guest Satisfaction

Here's how guest service attendants use guest satisfaction:
  • Collaborated with other departments in order to ensure complete guest satisfaction.
  • Demonstrated superb communication skills through maximizing guest satisfaction

11. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how guest service attendants use sales floor:
  • Processed returns and re-tagged/re-boxed merchandise for sales floor.
  • Promoted within less than a year after performing all entry-level sales floor positions, front-end positions, electronics, and consumables.

12. Guest Relations

Here's how guest service attendants use guest relations:
  • Initiated the use of quizzes to train team members and develop skills useful in guest relations.
  • Served as a medium to assist customers with any issue involving our guest relations line.

13. Exceptional Guest

Here's how guest service attendants use exceptional guest:
  • Received Magic Moment award for exceptional guest service
  • Delivered an exceptional guest shopping experience.

14. Greeting Guests

Grееtіng guests is a wау of welcoming guеѕtѕ tо оnе'ѕ buѕіnеѕѕ or hоmе with jоу, ѕаtіѕfасtіоn, аnd hospitality. Greeting guеѕtѕ wіth a warm ѕmіlе, asking thе rіght ԛuеѕtіоnѕ, аnd ѕеttіng thеm on thе rіght track аrе аll vеrу іmроrtаnt fасtоrѕ whеn dеаlіng wіth a guеѕt.

Here's how guest service attendants use greeting guests:
  • Assist with greeting guests and directing them to their desired department.
  • Complete requests by greeting guests (in person or on the telephone), and answering or inferring inquiries.

15. Guest Complaints

Here's how guest service attendants use guest complaints:
  • Managed daily from end operations, team members, and resolved guest complaints.
  • Handled guest complaints and problems in a quick and courteous manner.
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List of guest service attendant skills to add to your resume

Guest service attendant skills

The most important skills for a guest service attendant resume and required skills for a guest service attendant to have include:

  • Golf Carts
  • Cleanliness
  • Customer Service
  • Front Desk
  • Reservations
  • Excellent Guest
  • Golf Clubs
  • Guest Rooms
  • Cash Handling
  • Guest Satisfaction
  • Sales Floor
  • Guest Relations
  • Exceptional Guest
  • Greeting Guests
  • Guest Complaints
  • POS
  • GSA
  • Hotel Guests
  • Customer Complaints
  • Food Service
  • Guest Issues
  • Telephone Calls
  • Photo Lab
  • VIP
  • Golf Balls
  • Guest Service Desk
  • Front End
  • Credit Card Transactions
  • Cash Drawers
  • Customer Inquiries
  • Bank Deposits
  • Customer Issues
  • Drive Sales
  • Process Returns
  • Quality Customer Service
  • Store Policies
  • Cash Registers
  • Starbucks
  • Leadership
  • Debit Cards
  • Retail Environment
  • End Caps
  • Merchandise Returns
  • Profitable Sales
  • Pleasurable
  • Cart Attendants

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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