Guest Services Representative
Guest service representative job in Albany, GA
Welcome to InTown Suites! We take pride in offering unmatched value and memorable experiences for our guests. We prioritize small gestures that make a big difference. That starts with our staff! We are currently seeking a Guest Services Representative at one of our hotel properties. The Guest Services Representative is responsible for assisting guests efficiently, courteously, and professionally in all front office related functions. The Guest Services Representative is also responsible for covering all aspects of the front office when the General Manager is not present. Come help make a difference and join a hardworking team with a diverse and inclusive culture. Enjoy a friendly workplace environment, competitive health benefits, and career growth opportunities!
Job Responsibilities
Represent hotel in a professional and courteous manner; check guests in and out in a timely and efficient manner
Ensures reservations are taken correctly and courteously
Must be proficient in computer operating system
Available at all times to deal with guest issues in a professional manner
Notify General Manager or equivalent immediately of any guest, employee, or cash concerns
Supervise property staff as needed
Ensure compliance of safety and security standards
Reports to the Regional Operations Manager in General Manager absence
Responsible for bank deposits in General Manager absence
Identify and follow up on life/safety issues and inspection issues
Notify General Manager or equivalent immediately of any safety and/or security violations of policy
Leave all desk and office areas in a clean and in a neat manner
Handle administrative duties as assigned
Take responsibility for insuring that property is always clean and free of any trash and debris
Skills/Experience
Previous hospitality experience preferred but not required
Any combination of education and experience equivalent to high school diploma
Any other combination of education, training or experience that provides the required knowledge, skills and abilities
Ability to read, understand, interpret information found in a variety of reports and other internal hotel information
Ability to read, speak, write in an efficient manner in order to interact with guests and staff
Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage, and count as well as how to balance a cash bank, etc.
Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, in order to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.)
Ability to compose and express thoughts in a clear and concise way to ensure effective communication
Ability and flexibility to work long hours on a regular basis and as business conditions demand
Ability to manage multiple activities and use time management skills to get tasks accomplished in stressful situations/environments
Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems
Mental and Physical Demands
Indoor work with hard and carpeted surfaces
Standing for eight (8) hour shifts
This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Exposure to extreme weather conditions, cold and heat
Extensive use of hands and fingers for manipulation of keyboard, answering phone calls (100% of the time)
Use of computer terminal, which requires extensive eye contact with a video display terminal
Travel Demands
Travel locally as assigned by the General Manager and must possess a valid driver's license and proof of insurance.
Perks & Benefits
Easy to follow training programs & supportive team throughout the onboarding process
Health, dental, vision, life and disability insurance for Full-time Employees
401k with company match
PTO for Full-time employees
Sundays off and No late shifts!
Flexible schedules
The Company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
Customer Service Representative
Guest service representative job in Leesburg, GA
Job Title: Customer Service Representative Division: Woodgrain Millwork Posting Area: Operations + Manufacturing Looking for stability? Join Woodgrain! We're growing fast and offering lifetime careers in a supportive work environment.
About Woodgrain:
Woodgrain is one of the top millwork operations in the world, with locations throughout the United States and Chile. With 70 years of quality manufacturing craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities in the United States and South America. Since 1954, Woodgrain is proud to be family owned and operated.
Job Summary:
Reporting to the Customer Service Manager, the Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Duties & Responsibilities:
* Direct customers to online credit applications and assist as needed.
* Resolve productor quality problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution by working with internal Quality Manager.
* Input customer adjustments for credits and debits.
* Recommend potential products or services to management by collecting customer information and analyzing customer needs.
* Contribute to team effort by accomplishing related results as needed.
* Manage large amounts of incoming calls.
* Identify and assess customers' needs to achieve satisfaction.
* Build sustainable relationships of trust through open and interactive communication.
* Provide accurate, valid and complete information by using the right methods/tools.
* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
* Keep records of customer interactions, process customer accounts and file documents.
* Resolve customer complaints via phone, email, mail.
* Greet customers warmly and ascertain problem or reason for calling.
* Assist with placement of orders or credits.
* Advise on company product information.
* Take payment information and other pertinent information such as addresses and phone numbers.
* Place or cancel orders.
* Answer questions about warranties or terms of sale.
* Work with Customer Service Manager to ensure proper customer service is being delivered.
* Perform other duties as assigned
Requirements:
* High school diploma or equivalent; college degree preferred.
* Strong phone contact handling skills and active listening.
* Familiar with SAP and EDI systems preferred.
* Excellent verbal and written communication skills.
* Customer orientation and ability to adapt/respond to different types of characters.
* Ability to multi-task, prioritize, and manage time effectively.
Additional Skills:
* Ability to communicate professionally and effectively.
* Ability to work well and collaborate in a team environment.
* Willing and able to maintain strict adherence to safety rules and regulations, to include wearing safety equipment, e.g. safety glasses, hearing protection, and other PPE as required by specific jobs.
* High level attention to detail.
Physical Demands:
This position occasionally requires long hours and occasional weekend work. The employee is expected to be able to lift and carry heavy items (up to 50 lbs) and perform physical tasks as required.
Travel:
This position does not require travel to other Woodgrain locations.
CUSTOMER SERVICE REPRESENTATIVE
Guest service representative job in Leesburg, GA
THE CUSTOMER SERVICE REPRESENTATIVE WILL BE WORKING IN AN OFFICE. THIS PERSON WILL BE COMPLETING PAPERWORK, DATA ENTRY, AND PROVIDING EXCEPTIONAL CUSTOMER SERVICE.
Job Responsibilities:
Maintain a positive, empathetic and professional attitude at all times. Respond directly to customer inquiries. Communicate with customers through various means. Acknowledge and resolve customer complaints. Process orders and requests. Communicate and coordinate with colleagues as necessary. Provide feedback on the efficiency of the customer service process. Ensure customer satisfaction. Data entry. Completing reports and/or correspondence. Utilizing computers, computer software and office equipment. All other duties as assigned.
Part Time Front Desk Agent
Guest service representative job in Albany, GA
The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.
What You'll be doing
Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.
Skills and Abilities:
High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.
Benefits:
Benefits for Full Time employees may include:
Health, Dental and Vision Insurances
Disability Insurances
Supplemental Life Insurances
Identity Theft Protection
Flexible Spending Accounts
401(k) Retirement Plan
Paid Time Off, Vacation and Holidays
Employee Assistance Program
AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
*Benefits vary by location*
Part-Time Benefits Also Available!
EEO/VET/DISABLED
Part Time Front Desk Agent
Guest service representative job in Albany, GA
The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.
What You'll be doing
Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.
Skills and Abilities:
High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.
Benefits:
Benefits for Full Time employees may include:
Health, Dental and Vision Insurances
Disability Insurances
Supplemental Life Insurances
Identity Theft Protection
Flexible Spending Accounts
401(k) Retirement Plan
Paid Time Off, Vacation and Holidays
Employee Assistance Program
AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
*Benefits vary by location*
Part-Time Benefits Also Available!
EEO/VET/DISABLED
Part Time Front Desk Agent
Guest service representative job in Albany, GA
The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.
What You'll be doing
Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.
Skills and Abilities:
High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.
Benefits:
Benefits for Full Time employees may include:
Health, Dental and Vision Insurances
Disability Insurances
Supplemental Life Insurances
Identity Theft Protection
Flexible Spending Accounts
401(k) Retirement Plan
Paid Time Off, Vacation and Holidays
Employee Assistance Program
AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
*Benefits vary by location*
Part-Time Benefits Also Available!
EEO/VET/DISABLED
Customer Service Representative
Guest service representative job in Shellman, GA
Responsible for day to day interactions with customers and staff. This includes but is not limited to:
Cash Register Operations
Stocking and Inventory
Housekeeping
Deli
This is a part time position with no more than 28 hours a week. This position will be mostly nights and weekends.
Auto-ApplyClient Service Representative - Spelts & Masters Veterinary Clinic
Guest service representative job in Albany, GA
Practice
Spelts and Masters Veterinary Clinic offers a wide range of veterinary services for both small and large animals. From routine check-ups to emergency care, our experienced veterinarians are here to provide the best possible treatment for pets of all kinds.
More about the Role
Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.
Competencies
Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other's ideas.
Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities
Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements/Qualifications
Ability to work on weekends as required
High school diploma or equivalent
Previous veterinary experience preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE
Benefits Offered
Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits or accounts
Bonus incentive
Flexible work schedules
Career and professional development
Employee Assistance Program
Employee Referral Program
Benefits offered may vary depending on full or part time employment status according to company policy.
Pay Range USD $12.00 - USD $14.00 /Hr.
Auto-ApplyClient Service Representative - Spelts & Masters Veterinary Clinic
Guest service representative job in Albany, GA
Practice
Spelts and Masters Veterinary Clinic offers a wide range of veterinary services for both small and large animals. From routine check-ups to emergency care, our experienced veterinarians are here to provide the best possible treatment for pets of all kinds.
More about the Role
Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.
Competencies
Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other's ideas.
Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities
Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements/Qualifications
Ability to work on weekends as required
High school diploma or equivalent
Previous veterinary experience preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE
Benefits Offered
Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits or accounts
Bonus incentive
Flexible work schedules
Career and professional development
Employee Assistance Program
Employee Referral Program
Benefits offered may vary depending on full or part time employment status according to company policy.
Pay Range USD $12.00 - USD $14.00 /Hr.
Auto-ApplyCustomer Service Representative - Albany, GA
Guest service representative job in Albany, GA
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Virtual Customer Service Representative
Guest service representative job in Albany, GA
Why Meron Financial Agency?
Are you working hard but not getting paid what you're worth? Or maybe you're earning well but sacrificing your time, freedom, and peace of mind?
At Meron Financial Agency, we believe you can have both: financial success
and
a life you love.
We're not just building careers-we're building leaders, entrepreneurs, and legacies. Whether you're brand new to the industry or a seasoned pro, we'll give you the mentorship, tools, and proven system to help you grow without limits.
And the best part? No cold calling. You'll only connect with people who already asked for help protecting their families.
Why Agents Choose Us
Leads - No chasing, no begging
Ownership Pathway - Build your own agency
Hands-On Mentorship - Learn directly from top leaders
Cutting-Edge Tech & Training - Work smarter, not harder
Incentive Trips & Recognition - See the world while being celebrated
Partnerships with 60+ A+ Rated Carriers (Foresters, Mutual of Omaha, Transamerica, Americo, and more)
The Bigger Picture
Performance bonuses and capital opportunities
True work-life balance-design your schedule, your way
Passive income and long-term wealth-building options
A culture where people come first
What You Can Expect
Commission-Only with
uncapped earning potential
Average new agents earn $800-$1,200 per policy
Part-Time: $50K+ your first year
Full-Time: $80K-$300K+ your first year
Agency Owners: $200K-$500K+ annually in system-driven income
What We're Looking For
Driven, coachable individuals who want to make a real impact
Must live in the U.S.
Must be a U.S. citizen or legal/permanent resident
Don't just dream it-build it. Apply today and start creating the freedom, impact, and income you deserve.
Counter Sales/CSR
Guest service representative job in Albany, GA
Southern Point Staffing has a career opportunity for Counter Sales / Customer Service Representative! A Day in the Life of a Customer Service Representative As a Customer Service Representative, you will assist customers both in-store and over the phone by guiding them through product selection, purchases, and education. You will also help manage inventory in a warehouse setting, ensuring that products are labeled, moved, and organized efficiently. This role requires strong teamwork, mechanical knowledge, and excellent customer service skills.
Responsibilities and Duties:
Assist customers in finding, purchasing, and learning about products in-store and over the phone.
Maintain a clean and organized work area.
Work closely with co-workers to ensure smooth operations.
Manage inventory by labeling, moving, and organizing products in the warehouse.
Qualifications and Experience:
DOT Medical Card (Certification can be obtained upon hire).
Previous plumbing knowledge or strong construction background preferred.
Mechanically inclined with the ability to troubleshoot and assist customers.
Proven work history with three or more years of job longevity at a previous employer.
Schedule and Compensation:
Pay: $13.00 per hour starting (Temp-to-Hire) with opportunities for pay increases.
Schedule: Monday - Friday, 7:30 AM - 5:00 PM (1-hour lunch).
Benefits While Temporary: Supplmental medical benefits available.
Benefits Upon Hire: Medical, dental, short-term disability, life insurance, 401(k), and investment plans.
Southern Point Staffing is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Customer Service Representative - State Farm Agent Team Member
Guest service representative job in Blakely, GA
Job DescriptionBenefits:
Licensing paid by agency
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Michelle McBroom - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Customer Service Representative
Guest service representative job in Cordele, GA
Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity for a Customer Service Representative at our manufacturing facility located in Cordele, GA.
Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.
For more information about our company, access Dexter's web site at ********************
JOB DESCRIPTION
At Dexter, we believe exceptional customer service drives business success. As a Customer Service Representative, you'll be at the center of our customer relationships - managing inquiries, processing orders, and delivering value-added service that contributes directly to sales growth and customer retention.
This role combines service excellence with proactive sales support, ensuring every interaction strengthens our customers' trust and loyalty to our brand.
Key Responsibilities:
* Serve as a primary point of contact for customers, providing knowledgeable and professional assistance via phone, email, and in person.
* Process customer orders accurately and efficiently, while identifying opportunities to upsell or cross-sell complementary products and services.
* Proactively contact existing customers to confirm order needs, encourage repeat business, and promote new product offerings.
* Support sales initiatives by re-engaging accounts with declining activity and helping convert leads into repeat customers.
* Maintain accurate and current data on customer accounts, product availability, pricing, and delivery timelines.
* Collaborate closely with internal sales, operations, and logistics teams to ensure orders are fulfilled promptly and accurately.
* Research and resolve customer concerns, returns, and warranty claims in a professional, solutions-focused manner.
* Track shipments, monitor backorders, and communicate updates to customers to ensure satisfaction.
* Participate in continuous improvement efforts to enhance the overall customer and sales experience.
* Perform additional duties as assigned in support of company goals.
Minimum Qualifications
QUALIFICATIONS:
* High school diploma or equivalent; additional education in business, communications, or related field preferred.
* Minimum of one (1) year of customer service or inside sales experience, preferably in manufacturing, distribution, or a B2B environment.
* Excellent verbal and written communication skills with a confident, customer-focused approach.
* Proven ability to identify customer needs and recommend product solutions that drive sales.
* Strong organizational and multitasking abilities with attention to accuracy and timeliness.
* Proficiency in Microsoft Office and familiarity with ERP or CRM systems.
* Team-oriented mindset with the ability to collaborate cross-functionally to achieve shared objectives.
Why Join Dexter
* Be part of a growing organization where your customer and sales contributions truly make an impact.
* Work in a professional, supportive environment that values initiative and continuous improvement.
* Access to career development opportunities and pathways into sales or leadership roles.
* Competitive compensation, comprehensive benefits, and a company culture built on integrity, teamwork, and excellence.
Dexter is driven by our core values committed to Safety, Quality and Integrity:
* Execute with Determination - Be curious, work together, break new ground, find solutions, fulfill our commitments, surpass expectations!
* Connect with People - Empower employees to grow, engage and collaborate; build lasting customer partnerships; care for our communities.
* Do the Right Thing - For our people, for our customers, and for the business.
We care for our people. Here are some of our great, comprehensive Benefits:
* Dexter offers a competitive wage
* Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
* 3% profit sharing in our Safe Harbor program
* 401(k) Plan with company contributions
* Opportunities for internal career development and growth
Apply now to join an industry leader and make a difference in what we do for the customers we serve!
Equal Opportunity Employer
Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.
Customer Service Representative
Guest service representative job in Cordele, GA
Union Compress Warehouse of Cordele (UCWC), the largest cotton warehouse in the Southeast is currently hiring for a full-time customer service representative in the corrugated box division. UCUW is a well established company with excellent benefits. Must have good basic clerical knowledge and computer skills and the ability to communicate effectively both internally and externally. Must be able to pay close attention to details. Previous experience in 3PL and McLeod is a plus. UCWC has a trailer tracking program in place for all trailers used at the facility and the main focus of this position will be to keep track of approximately 300 trailers as well as other duties as assigned.
Auto-ApplyCustomer Service Representative
Guest service representative job in Cairo, GA
Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary.
LoanMax Title Loans offers their employees:
Competitive Salaries
Paid Holiday
Vacations
Paid on the Job Training
Full Time Positions- Monday to Friday 10am to 6pm
with a rotating Saturday schedule of 9am to 3pm
Best of all Never Work on Sundays!
Job Requirements
General:
Must be Able to Work Full Time
Great attitude
Excellent Communication Skill
Detail Oriented
Education:
Must have a High School Diploma
Work Experience:
Previous Customer Service Experience
Computer and Data Entry Experience
Personal:
We pride ourselves in the service we provide to our customers, and we have high expectations for our Customer Service Representatives. We are looking for an individual that is motivated, honest, dependable, and most of all someone that is searching for an exceptional career opportunity
.
About Us:
LoanMax Title Loans is one of America's most respected title loan companies. LoanMax Title Loans and its affiliated companies own and operate nearly 1,000 stores in more than twenty states nationwide.
Since the day we opened in 1990, we have been committed to helping customers get the hassle-free cash they need. Our company's mission is to provide short-term loans to our customers using a process that is fast and hassle-free, terms that are straight-forward and transparent, and prices that are among the lowest in the industry. We do all this while providing you with the excellent customer service you deserve and the honesty and integrity that you would expect.
Our Customer Service Representatives are the heart of our business. We are actively recruiting candidates that are looking for a career opportunity with our company. We value the relationships we have cultivated in the communities we serve and expect our employees to be an example of honesty and respect when dealing with them. We have a special approach to business and we only want candidates that can step up and work towards the exceptional customer service and image we represent.
Must be able to pass a company background screening, including a credit, criminal and background check.
Auto-ApplyCustomer Service Rep (08969) - 550 U.S. Hwy. 84 East
Guest service representative job in Cairo, GA
Customer Service Representative
Duties & Responsibilities:
We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service.
Your job responsibilities would include (but are not limited to):
Greeting customers and taking orders with a smile!
Operating the cash register and collecting payment from customers.
Making consistent products within Domino's Pizza guidelines.
Maintaining a clean and organized work environment from our customer's viewpoint.
Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards.
What are we looking for?
A fun and friendly person, who is comfortable talking to strangers.
A team player who is punctual and has a positive attitude!
You are at least 16 years of age.
Pass a Criminal Background check.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Representative
Guest service representative job in Tifton, GA
Benefits:
Opportunity for advancement
Paid time off
Training & development
Founded in 2016, Southern Appliance is in search of a Customer Service Rep / Salesperson As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.Specific Responsibilities:
Receive incoming calls in professional and courteous manner
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls, and respond to customer complaints
Perform other duties as needed which may include cross-training in related positions
Job Requirements:
Minimum two years admin experience
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
Benefits: Benefits package vary by location We are actively interviewing for this position - Apply today and our hiring manager will follow up! Compensation: $500.00 per week
As an appliance repair technician, you'll work with anything from dishwashers to microwaves to dryers. In other words, you'll need to be fairly knowledgeable about large appliances, portable appliances, mechanical work, as well as electrical work.
You'll deal with more than just appliances, though, as a repair technician, you'll have to deal with people, too.
Appliance repair technicians must also have skills in high mechanical aptitude, have impeccable written and verbal communication skills, work adeptly with repair tools, be okay with lifting heavy machinery, and of course, be incredibly skilled in troubleshooting problems.
Are you prepared to start your journey toward becoming an appliance technician?
If so, look through our open positions using the filters above!
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
Auto-ApplySales CSR I Calhoun County
Guest service representative job in Morgan, GA
Essential Duties and Responsibilities:
Attend training schools for professional development as required
Process paperwork required for new P&C business/changes
Complete P&C policy applications and change applications for new and existing member policyholders
Schedule appointments
Complete follow-up requests to members on insurance services
Provide quotations for P&C insurance coverages
Conduct other marketing activities as directed
Handle routine correspondence from the Home Office
Accept premium payments for new business and renewals
Prepare, process, review and monitor applications, changes, binders, etc.
Perform in a manner that will prevent errors and omissions
Present a professional appearance
Attend meetings as required
Strive to attain company goals and growth expectations
Additional Responsibilities:
Support Agency Manager and assigned Career Agents in the following duties:
Complete follow-up requests to member policyholders on insurance services
Complete applications
Schedule appointments
Provide P&C quotations for insurance coverages
Ability to handle confidential information, accuracy, and attention to detail.
Ability to relate to and work with various people in a professional manner.
Computer skills and abilities are necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills: Must be able to read, analyze and interpret policies, coverages, regulations, instructions, manuals, and other documents as required.
Education and/or Experience:
High School diploma or GED required
Certificates, Licenses, Registrations: Must have Georgia Insurance License for Property & Casualty.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
EOE M/F/D/V AA
#LI-Onsite
Hotel Front Desk Agent
Guest service representative job in Tifton, GA
Job DescriptionDo you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:
$12 hourly
Responsibilities:
Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Mitigate customer complaints as needed
Connect with the housekeeping department to ensure guest accommodations are ready
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Qualifications:
Has experience answering telephone calls and troubleshooting stressful situations
High school diploma, GED, or equivalent
Has previous experience or working knowledge of Microsoft Office and reservation management systems
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
1+ year of hotel industry experience or related job preferred
About Company
The SpringHill Suites by Marriott Tifton is Tifton's only all-suite hotel, seamlessly blending exceptional service and functional design, offering the modern amenities our guests need and expect to stay refreshed and focused during their travels.
Our success of consistently ranking in the top 5% of hotels in our brand. This success is further built on by our Core Values - entrepreneurial spirit, work-life balance, doing the right thing, respect, and valuing our team.
Perks & benefits:
Health Insurance | Dental & Vision | Health & Wellness Resources | Company Discounts | PTO | Paid Holidays | Monthly Bonuses | 401(k) | Competitive Compensation
Operated under license from Marriott International, Inc. or one of its affiliates.