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Guest Service Representative Jobs in Atlanta, GA

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  • Customer Service Representative 11AM-8PM

    Fastwyre Broadband

    Guest Service Representative Job In Atlanta, GA

    The schedule for this role is Tuesday - Saturday 11AM - 8PM. The role is based out of our office in Atlanta, GA office and is not remote. /Summary The Customer Service Representative is committed to providing the highest quality of service to the communities, customers, and employees we serve by fulfilling our customers' needs by offering the latest in technological advances allowing them to keep pace with the growing demands of a global economy . Primary Duties & Responsibilities Maximize customer revenue opportunities through explanation of products and services available to meet customer needs. Sell products and services. Ensure individual, team and company goals and objectives are met Provide information to customers relating to the application for, installation of, and policies and procedures relating to local and long-distance telephone, cable television and internet services. Administrative duties relating to local and long-distance telephone, cable television, and internet services. Verify customer-provided information prior to the processing of service orders. Enter service orders into the database, process service orders for installation, disconnection, and feature changes by computer. Assist customers by answering billing questions, determining deposits, and approving credit memos by adhering to American Broadband policies and procedures and Tariff requirements; log credit deposit information, and determine payment options for customers that have overdue accounts. Facilitate trouble reports for customers and forward information to the appropriate department or individual Maintain customer plant records. Assist technicians in clearing troubles. Assist with bad debt collection, as needed. Provide pertinent information to technicians and main office personnel, as required. Assist with or coordinate special projects, as assigned. Performing all other duties and responsibilities as assigned. Knowledge, Abilities, & Skills for Success Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors. Ability to use appropriate computer programs (including, but not limited to, Microsoft Office Suite) which includes having proficient computer skills and the ability to adapt and learn as programs and processes change. Ability to work as a team member and exert initiative to work independently to reach a goal. Ability to embrace change in the workplace while encouraging others to seek innovative approaches. Ability to function effectively as a team player. Knowledge of and the ability to comply with Company's Customer Proprietary Network Information (CPNI) regulations and procedures. Ability to work a flexible work schedule, as needed, to best serve our customers. Qualifications At a minimum, the Customer Service Representative must have a high school diploma or equivalent plus 1+ years customer service/sales experience. Basic telephony and cable television experience, inside and out, preferred. Physical Demands Select one the following for the each of the items listed below: N (Not Applicable) - Activity is not applicable to this occupation. O (Occasionally) - Occupation requires this activity up to 33% of the time or 0 - 2.5+ hours/day. F (Frequently) - Occupation requires this activity from 33%-66% of the time or 2.5-5.5+ hours/day. C (Constantly) - Occupation requires this activity more than 66% of the time or 5.5+ hours/day. Standing N☐ O☐ F☒ C☐ Walking N☐ O☐ F☒ C☐ Sitting N☐ O☐ F☐ C☒ Reach Outward N☐ O☒ F☐ C☐ Reach Above Shoulder N☐ O☒ F☐ C☐ Climbing N☒ O☐ F☐ C☐ Crawling N☒ O☐ F☐ C☐ Squatting/Kneeling N☐ O☒ F☐ C☐ Bending N☐ O☒ F☐ C☐ Keyboarding N☐ O☐ F☐ C☒ Driving N☒ O☐ F☐ C☐ Hearing N☐ O☐ F☐ C☒ Communicating N☐ O☐ F☐ C☒ Perceiving N☐ O☐ F☐ C☒ Outdoor Climate N☒ O☐ F☐ C☐ Various Terrain N☒ O☐ F☐ C☐ Cramped Workspace N☒ O☐ F☐ C☐ Lift/Carry: Up to 10 lbs N☒ O☐ F☐ C☐ Up to 20 lbs N☒ O☐ F☐ C☐ Up to 50 lbs N☒ O☐ F☐ C☐ Up to 75 lbs N☒ O☐ F☐ C☐ Up to 100 lbs N☒ O☐ F☐ C☐ 100+ lbs N☒ O☐ F☐ C☐ Push/Pull: Up to 10 lbs N☒ O☐ F☐ C☐ Up to 20 lbs N☒ O☐ F☐ C☐ Up to 50 lbs N☒ O☐ F☐ C☐ Up to 75 lbs N☒ O☐ F☐ C☐ Up to 100 lbs N☒ O☐ F☐ C☐ 100+ lbs N☒ O☐ F☐ C☐ Disclosure The Company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. American Broadband, and all subsidiaries, are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. PI8bb92aa4abdf-26***********0
    $25k-33k yearly est. Easy Apply 6d ago
  • Customer Service Representative

    Freedom Electronics LLC

    Guest Service Representative Job 23 miles from Atlanta

    The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions, and assist them with their needs. A customer service representative will often answer customer phone calls and emails, responding to customers' questions and concerns. They will also assist the sales department with the placement of orders along with other administrative duties. Responsibilities and Duties Deals directly with customers either by telephone, electronically, or face-to-face. Attracts potential customers by answering product questions and suggesting information about other products. Establish new customer accounts, recording account information in CRM. Serve customers by providing product and service information and resolving problems. Resolves problems by clarifying the issue, Identifying the cause, and resolving the issue quickly. Anticipate customer needs, following up with customers to offer previously ordered products or additional products. Record and process orders accurately and timely Perform administrative duties including but not limited to providing shipment/receiving details, updating company CRM accurately. Performs other related duties as required Qualifications Excellent listening skills and an empathetic voice and manner Dedication to customer satisfaction Basic knowledge of computer software and office systems Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer Willingness to participate in training Benefits 100% Employer Paid Medical and Dental plans Vision insurance 100% Employer Paid Life Insurance Annual Bonus Program 401k Matching Paid holidays Paid Time Off PI718a74aecc1c-26***********2
    $25k-33k yearly est. Easy Apply 7d ago
  • Event Guest Management Contractor

    Wripple

    Guest Service Representative Job In Atlanta, GA

    Our global air lines client is looking for an Event Guest Management contractor on their Events Guest Management Team. The Event Guest Management contractor will be supporting Guest Management Project Leaders on large-scale meetings and events. Overview: This is a 12-month, 40 hours/week contract role with opportunities to extend. Must be ATL-based and open to 3 days/week onsite. Key Experience: Guest Management experience Cvent experience Auditing (checking guest information to ensure accuracy of all details) Very detail oriented, knows basic excel Customer-facing experience Manage shared Inboxes and respond to guest questions Event experience required Open to providing onsite event support as needed ABOUT WRIPPLE: Wripple is the first Agency Services Platform that connects clients with independent talent to create teams that thrive in an on-demand world. Our platform allows clients and talent to achieve speed, flexibility, and control of their projects and business. Our mission is to provide clients, talent, and partners the freedom to do their very best work through a new platform that enables smart team building by matching organizations with proven on-demand digital marketing & experience talent. Wripple is continuously looking for the highest quality independent talent. Our platform provides freelancers with a complete operating system to land verified opportunities and focus on doing great work. Let our Business Development team do the hard work to find qualified blue-chip clients that you get matched with based on your capabilities and the type of work you love to do Take control of how you want to work through Wripple's Talent Dashboard: set your rates and preferences for how & when you want to work; receive online project briefs to determine whether to pursue; update your profile as your situation and skills change Outsource the back office to Wripple, including payment, tax compliance as well as data and insights that help you make decisions for your business There is absolutely no cost to be a member of Wripple. The process is simple. If you have the background for this specific role, please send your resume through the LinkedIn application process. If you are not a direct match for this role, you can be considered for other opportunities by applying here: ************************************** After applying, you'll be invited to interview and if your background is a match for the type of roles we have at Wripple, you'll be approved to join our talent marketplace.
    $27k-35k yearly est. 14d ago
  • Customer Service Specialist

    Malibu Events Promotions

    Guest Service Representative Job In Atlanta, GA

    Elevate Customer Satisfaction: Customer Service Specialist Wanted! Are you an experienced customer service professional seeking a new challenge? We are looking for a Customer Service Specialist to join our team and provide exceptional service to our clients. This role offers the opportunity to make a significant impact and grow your career. Responsibilities Provide expert assistance to customers with complex inquiries Troubleshoot and resolve customer issues efficiently Maintain detailed records of customer interactions Develop and update customer service and sales protocols Train and mentor junior customer service staff Coordinate with teams across the US to ensure consistent service Participate in workshops and career development initiatives Qualifications Proven experience in customer service roles Excellent communication and problem-solving skills Proficiency with customer service software and CRM systems Ability to handle challenging situations with professionalism High school diploma; bachelor's degree preferred Leadership skills and experience training others are a plus Benefits Opportunities to work with clients nationwide Career advancement and leadership development programs Collaborative team environment focused on excellence Access to professional workshops and continuous learning Ready to take your customer service career to the next level? Apply today!
    $25k-33k yearly est. 3d ago
  • Customer Service Representative

    McKinley Packaging Company

    Guest Service Representative Job 33 miles from Atlanta

    McKinley Packaging, a national Corrugated Packaging company is seeking candidates for Customer Service Representative opportunities at our fast-paced Corrugated Container manufacturing facility in Covington, GA. This position is an extension of the Sales Team and has responsibility for supporting an assigned Customer account base as we add to our talent in Customer Service. The CSR will assist sales by maintaining accounts while developing strong Customer relationships to support and promote current and future business opportunities. Responsibilities, include but are not limited to the following: Be the primary point of contact for the Customer and the Outside Sales Rep for order placement and coordination with the facility production group on a daily basis by various means of communication Develop strong, internal working relationships with production team, design and shipping to support and promote efficient, timely, and accurate response to Customer expectations Process orders and new items received from Customers and Sales Reps using various applications. Enter information into estimating system or request product quotes, as applicable, to provide job costing to management for analysis and pricing. Track orders, initiate changes and expediting orders per the Customer or Sales Rep requests and communicating appropriately. Initiate outside manufacturing orders, as appropriate, communicating all necessary details and handling follow-up as required. Address Customer complaints and questions seeking aid from sales and management as necessary. Follow established processes and procedures to ensure accuracy of work including product pricing for invoicing Requirements: Minimum of 2+ year's of Customer Service experience in a corrugated paper manufacturing environment is required. Superb customer service, including excellent verbal and written communication skills. Computer and administrative skills; preferably experience using SAP. Knowledge of corrugated manufacturing process is preferred. Some college and/or Sales or Customer Service coursework and/or equivalent experience, Four year degree is preferred. "McKinley Packaging provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training."
    $25k-33k yearly est. 14d ago
  • Customer Care Representative

    Habasit 4.3company rating

    Guest Service Representative Job 27 miles from Atlanta

    About Us A career-defining opportunity Habasit America, a subsidiary of the Swiss-based Habasit Group, has thrived for over 50 years thanks to our people and culture. We have seven locations across the US, including our regional headquarters in Suwanee, Georgia. At Habasit, we value quality, continuous improvement, and entrepreneurship-qualities that make this a great place to launch or grow your career. You won't just join any team-you'll be part of a highly collaborative, problem-solving group where your contributions truly matter. Habasit America is a leader in conveyor and power transmission belting, supporting companies you rely on daily. Our belting solutions can be found in businesses in every industry, from major food processing companies to the treadmill belts at your local gym. Whether you're building, designing, or selling, you'll help keep businesses in motion. Job Summary As a Customer Care Representative at Habasit, you will assist customers by processing orders, handling quotes, and resolving inquiries. You'll communicate regularly with customers to keep them updated on their orders and work with internal teams to address any challenges. Your role is key to ensuring smooth operations and maintaining customer satisfaction in our fast-paced industry. Hours for the position are 11:00 AM to 8:00 PM, after the training period is completed. Essential Duties and Responsibilities Provide professional, friendly customer assistance and resolve inquiries or complaints. Process customer orders and quotes accurately and on time. Proactively communicate order status, lead times, and delays to customers. Address and resolve customer inquiries, such as out-of-stock situations or order discrepancies. Handle returns, generate RMAs, and process corrective orders when needed. Collaborate with internal teams, including production and shipping, to meet customer needs. Support sales teams by assisting with customer requests and providing updates. Identify opportunities to upsell or offer additional products to customers. Manage relationships with key customer accounts. Maintain thorough knowledge of company products, policies, and procedures. Benefits We Offer Medical insurance Dental insurance Vision insurance Tuition assistance Disability insurance Competitive 401(k) with 100% employer match up to a 6% contribution Gym membership reimbursement Generous number of paid time off (PTO) days A family-like atmosphere where your voice is heard A sense of accomplishment in your daily work Opportunities for promotions and career growth What You Need to Be Successful Preferred - High Competency with MS Word, Excel, PowerPoint, and CRM Applications Preferred - High Competency with customer service inquiries Preferred - Bachelor's Degree in Business Administration, Marketing, or a related field Preferred - 5 years experience in customer service, sales, and/or marketing Preferred - 2 years experience with ERP software We Are an Equal Opportunity Employer To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements/preferences listed represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
    $30k-34k yearly est. 14d ago
  • Customer Service Representative

    Newtimes Group of Companies

    Guest Service Representative Job 22 miles from Atlanta

    Hours: Full-time with flexibility for weekends as needed. Do you thrive in a role where you can help others and make a difference? Join our fast-growing team as the customer service representative, where you'll be the face of our company, helping customers navigate their questions and concerns while delivering an exceptional experience. You'll handle inquiries, resolve issues, and work collaboratively with other departments to ensure customer satisfaction. If you're a great communicator, enjoy problem-solving, and are motivated by helping others, we'd love to have you on our team. You will be the primary customer support for two of our brands: Ashworth Golf and BIKE Athletic. Both these brands currently handle all customer service enquiries through email, but we expect to add chat and phone capabilities in the future. At Newtimes Group, we believe that outstanding customer service begins with a dedicated team. We're committed to creating an environment where employees feel valued, supported, and empowered to succeed. As a fast-growing organization, we offer opportunities for growth, recognition for achievements, and the chance to make a meaningful impact every day. If you're ready to bring your passion for service to a company that values you, Newtimes Group is the place to be. Responsibilities Listen to customers: Actively understanding customers' concerns and questions, including their tone and other cues Provide information: Give customers clear, accurate and concise answers to their questions and provide information about products and services Take orders: Take orders, calculate charges, and process payments Handle complaints: Handle customer complaints and provide solutions in a timely manner Follow up: Follow up with customers to ensure their issues are resolved in a timely manner Record interactions: Keep records of customer interactions and actions taken Refer customers: Refer customers to appropriate departments when necessary Improve quality: Identify customer needs and provide proactive solutions to improve their experience Streamline processes: Collaborate with team members to share insights and develop better processes Support Warehouse Operations: Process customer returns as needed and as time allows. Qualifications & Skills Minimum of 2 years' experience in customer service for a direct-to-consumer company, preferably in apparel Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly Shopify experience preferred 55/60+ WPM typing speed Second language a plus Communication: Have excellent written and verbal communication skills, including great phone etiquette, active listening and clear speaking Empathy: Be able to understand and empathize with customers Patience: Be patient and have self-control Adaptability: Skilled at multitasking and handle high-pressure situations calmly Problem-solving: Be able to solve problems and resolve conflicts Quick learner: Able to absorb information about our brand(s), product offerings, systems, and communications/advertising program Attention to detail: Proven to be organized, methodical and rigorous Self-starter: Able to work without close supervision and to take ownership proactively of issues while keeping multiple people in the loop Positive attitude: Have a positive attitude and go the extra mile to help customers Team player: Able to work effectively across multiple teams and develop great relations with co-workers
    $25k-33k yearly est. 3d ago
  • Spray Foam Equipment Techncial Services Rep

    Alchatek

    Guest Service Representative Job 12 miles from Atlanta

    About the Role We are seeking a hands-on Technical Services Representative to support customers, train contractors, and maintain Alchatek's equipment. This role involves extensive travel (50-70%) to customer sites, conducting technical service calls, and assisting with sales and business development efforts. The ideal candidate has a strong customer service mindset, problem-solving skills, and hands-on experience operating spray foam proportioners/reactors. We DO NOT DEAL with Spray Foam Insulation. We use the same equipment to lift and level concrete slabs. We want someone who knows the equipment and has good customer service and communication skills. We can train you on everything else. Responsibilities Technical Service Duties (Field-Based) • Conduct on-site technical service calls to support customers. • Answer phone service calls to support customers. • Train new and existing customers on equipment operation and chemical applications. Atlanta HQ Duties (Equipment Maintenance & Support) • Maintain and service Alchatek's technical equipment, including: • 20 ft Spray Foam Rig, PolyBadger Rig, PHD Equipment, PolyShark, DCP, GPR, Rhino Driver. • Rebuild DESOI, WIWA, and TITAN pumps as needed. • Develop and maintain a Preventive Maintenance (PM) Spreadsheet for all Alchatek equipment. • Collaborate with Operations and the Tech Services Director to manage spare parts inventory. Business Development Duties • Conduct sales training for contractors and internal teams. • Support customer conversion efforts alongside the sales team. Qualifications & Requirements • Hands-on experience operating a spray foam proportioner/reactor is required. • Strong customer service mindset with the ability to train and educate customers. • Willingness to travel 50-70% of the time to customer sites. • Excellent written and verbal communication skills (phone and email proficiency). • Strong problem-solving skills and ability to work independently. • Mechanical aptitude with experience in equipment maintenance and troubleshooting is a plus.
    $23k-33k yearly est. 7d ago
  • Client Services Representative

    Bako Diagnostics

    Guest Service Representative Job 23 miles from Atlanta

    Client Services Representative · Receive and respond to telephone calls, emails, or fax inquiries to fulfill external and internal client needs and ensure client satisfaction. · Follow up with clients/physician offices on requisitions that have incomplete test orders, incomplete or erroneous patient demographics or insurance/billing information. · Develop and maintain good relationships with customers, physicians, and colleagues to endure customer satisfaction. · Research and resolve problems specific to patient specimens and/or reports. · Handle difficult calls tactfully, courteously, and professionally. · Follow client services department policies and procedures. Adhere to HIPAA and confidentiality codes · Prepare and fulfill client supply orders within DOT/IATA guidelines. · Sort and send patient reports via FedEx, USPS and courier. · Other duties, as assigned by supervisor Extent of Supervision received: Operates independently on routine assignments. Minimal supervision should be required for the person who is handling the essential functions of this position in a competent manner. Moderate supervision with minimal instructions may be required for special non-routine projects. Skills/Abilities: Excellent computer skills: including Adobe, Word, Outlook and Excel; strong verbal and written communication skills: ability to multi-task; high attention to detail and accuracy; proficient typing skills; pleasant phone skills: strong customer service skills; able to work cooperatively in a teamwork environment.
    $23k-33k yearly est. 5d ago
  • Customer Service Representative

    Smurfit Westrock

    Guest Service Representative Job 12 miles from Atlanta

    The Opportunity: We have an opportunity at our North Park North America Home Office for a Customer Account Specialist supporting our Global Paper group. The Customer Account Specialist communicates with customers, sales, transportation, mills, technical associates, claims, billing and credit departments. The position provides account management and maintains master file data, handles trials, load optimization, delivery tracking, and creating/maintaining reports for customers. Responsibilities: Responsible for basic product knowledge and corresponding mill standards to be able to make some determinations of how to match with the customer's requirements and business needs Maintain open and direct communication with customers to ensure an understanding of their needs and requirements Serve as point of contact for customers on any requests they may have. The solutions will require interfacing with other functions within WestRock. Responsible for managing order fulfillment strategy lower stratified customer accounts. This role will be responsible for problem solving order fulfillment solutions for majority of orders due to operational and supply chain constraints. Customer Account Specialist will have discretion and autonomy to interface with customer, planning and logistics driving decisions to meet customer requirements without manager approval. Identify issues that may inhibit customer satisfaction Process orders received from customers and sales team on a timely basis, using various technology applications Transportation mode planning for excess freight reduction Manage customer specific inventory to minimize aged inventory Provide prompt communication to the customer and sales rep regarding existing challenges in meeting requested ship dates Track orders and initiate changes per customer or sales requests to ensure on-time delivery Analyze inventory levels and make decisions to fill orders from inventory to best improve delivery time and manage to the lowest inventory levels. Act as a liaison between customers, Production Planning and logistics throughout the order-to-cash cycle Proactively manage exceptions and be able to use discretion and influence to mitigate cost to serve Visiting customer to develop relationships and become educated on the needs of their business Work both independently and with the business unit team to manage customer needs Participate in a collaborative, cross-functional Sales Planning process; measuring and developing actionable improvement plans for key performance metrics Provide short term plan adjustments as necessary in response to unexpected events Develop and maintain a relationship with customers to ensure product availability and zero stock-outs of critical SKU's Track and reconcile weekly/monthly metrics versus established targets Utilize data from various sources for optimal decision making Advise on and implement process improvements Metrics include: On-Time Shipment, Customer Satisfaction, Inventory Age & Turns, Order Accuracy, Load Optimization and Excess Freight Reduction. Requirements: Bachelor's degree in one of the following disciplines: business, supply chain or 2-5 years customer service experience Strong problem solving and verbal skills with ability to communicate with all levels including Executive and Senior management. High level proficiency in MS Office Ability to work with cross functional team partners to resolve issues to maintain customer satisfaction Work proactively to complete all tasks timely, accurately, and completely Experience to anticipate customer requirements and integrate requirements into supply chain practices; strong customer focus
    $25k-33k yearly est. 8d ago
  • Customer Service Operations Specialist

    S+H Search

    Guest Service Representative Job 23 miles from Atlanta

    We are seeking a dedicated and personable Customer Service Operations Specialist to join our team. The ideal candidate will be the first point of contact for our client, providing exceptional service through various channels, including phone and email. The Specialist will assist our owners to process orders to multiple suppliers, manage inquiries, resolve issues, and offer solutions in a timely and professional manner. This role requires strong communication skills, problem-solving abilities, attention to detail, and a passion for delivering top-notch customer service. Key Responsibilities: Process, track, and monitor all member orders, returns, and billing inquiries accurately and efficiently. Manage our functional mailbox hourly for new orders or any inquiries received. Work closely with the Demand Manager to understand production timing, sourcing, and seasonal needs to manage orders appropriately. Respond promptly to customer inquiries via phone, email, or other communication channels. Assist customers with product/service information, product damage occurring in transit, troubleshooting, and resolving issues or complaints. Track orders from beginning to final delivery in our Excel database to ensure all orders are completed. Then, collaborate with our staff to ensure timely processing of invoices to members. Maintain a positive and professional demeanor, even in challenging situations. Other responsibilities: Manage, track, inventory, and ship our repack label materials for our private label products when requested. Work with our Georgia office team to support office tasks, ad hoc administrative needs, possible event planning, and front office requirements. Qualifications: Bachelor's degree preferred, but high school diploma or equivalent required. Proficient in using MS Office products, with strong Excel skills Previous customer service experience preferred but not required. Effective communication skills and the ability to work collaboratively in a team environment. Ability to handle multiple tasks simultaneously and manage time effectively. Problem-solving skills with the ability to think critically and resolve conflicts. Strong attention to detail and organizational skills.
    $25k-33k yearly est. 14d ago
  • Customer Service Specialist

    CGP Printing • Apparel • Fulfillment • Distribution

    Guest Service Representative Job 27 miles from Atlanta

    Are you detail-oriented, organized, and passionate about delivering exceptional service to business clients? 13 Fifty Apparel, a leading e-commerce brand specializing in high-quality products for first responders, is looking for a Customer Service Associate to work with the extended team on all business-to-business tasks in order to ensure seamless client interactions and outstanding service. We are looking the right experienced person to join our team . Responsibilities Client Communication: Respond promptly and professionally to client emails and phone calls, addressing inquiries about orders, products, and services. Order Management: Accurately input production orders and manage order tracking, ensuring timely updates and communication with clients. Relationship Building: Serve as the primary point of contact for B2B clients and our Product Specialists, building strong, long-term partnerships. Coordination: Work closely with production, fulfillment, and operations teams to ensure orders meet client specifications and deadlines. Problem Resolution: Handle and resolve client concerns efficiently, maintaining a high standard of professionalism. Administrative Support: Maintain accurate records of client interactions, orders, and communications. Qualifications Proven experience in customer service, ideally in a B2B environment. Excellent written and verbal communication skills. Strong organizational skills and attention to detail. Proficient in CRM systems, email platforms, and order management software. Working knowledge of Microsoft office products, especially excel. Ability to manage multiple tasks and prioritize effectively. A team player with a proactive and solution-oriented mindset. Why Join 13 Fifty Apparel? Work for a brand that values quality, community, and purpose. Be part of a mission-driven team supporting first responders. Competitive compensation and benefits package. Opportunities for growth and development in a fast-paced, growing company. Industry Retail Apparel and Fashion Employment Type Full-time Edit job description
    $25k-33k yearly est. 14d ago
  • Customer Service Specialist

    Elite Flooring, Inc. 4.3company rating

    Guest Service Representative Job 16 miles from Atlanta

    **In Office - Norcross, GA** Elite Flooring is a leading floor covering contractor head-quartered in Atlanta, GA with regional offices in North Carolina, South Carolina, Tennessee, and Florida. The company sells and services, national and regional Home Builders, Commercial & General Contractors, Multi-Family apartment communities among other account types with a track record of proven success since 1996. Job Description: Customer Service Representative Reports To: Customer Service Manager Assignment Focus: We are looking for a highly skilled Customer Service Representative to join our team. This position will manage inbound calls and email requests to schedule flooring installations and warranty coordination for apartment complexes. The ideal candidate is a quick learner who has a customer-first business mentality. Primary Responsibilities: Receiving and processing incoming orders Fields customer questions and complaints Update customers on scheduling delays Preparing quotes for service Order office supplies Prepare daily reports for installation team Desired Skills and Experience: Proactive customer service approach Strong sense of urgency Ability to multitask in a fast paced environment Detail and process oriented Excellent written and verbal communication skills Thrives in a team environment Salary & Benefits Salary will be commensurate with experience 401k with company contribution of $0.50 on the dollar up to 6% for matching First year 12 days paid time off, after second year 18 days paid time off Medical paid by employer at 75% Great corporate culture and working environment
    $26k-33k yearly est. 13d ago
  • Customer Service Representative

    Opus Global 4.6company rating

    Guest Service Representative Job In Atlanta, GA

    Schedule and Work Locations: Mon/Fri 8:30a-5p & Wed 9:30a-6p: 445 Atlanta South Parkway, Suite 150, Atlanta, GA 30349 Tue/Thu 8:30a-5p: 205 Lafayette Ave, Building D, Fayetteville, GA 30214 Pay: 16.00/hr, full benefits package offered This position will assist motorist face-to-face with program applications for exemptions, extensions, and waivers, as well as provide emission reprints at assigned Service Center. This position will also disseminate information about the program, answer general questions, and resolve issues surrounding the application requirements. On occasion, the incumbents in these positions may be scheduled to work at a Service Center different than their assigned Service Center(s) in order to meet the GA Clean Air Force contractual requirements. Duties and Responsibilities: * Open and close Service Center facility according to designated hours of operation and send appropriate notifications/reports set forth by Management per the Standard Operating Procedures. * Professionally respond to inquiries from motorists relating to program rules and requirements. This includes: * Determining if vehicle owners are eligible for extensions, exemptions or special case waivers. * Issuing waivers, extensions, exemptions and special case waivers per prescribed procedures. * Determining if vehicle receipts for repair expenditures are over the prescribed limit and whether they are qualifying repairs. * Inspecting vehicles to determine if prescribed auto repairs were performed. * Resolving issues and providing written reports to Management on issues. * Maintain cleanliness and professional work environment in and around the Service Center office and its facilities. * Review, retain all aspects of local Clean Air and Emission Program Rules and Regulations and adapt to Program changes as well as Clean Air Rules and Regulations changes. * Periodically assist with the company's continual improvement and customer satisfaction initiatives, including participation in the company's Quality Management System (QMS). * Other duties as needed to ensure the smooth operation of the program as assigned by the Customer Service Manager or the Service Center Manager.
    $25k-32k yearly est. 10d ago
  • Customer Service Representative

    Amerivet 3.6company rating

    Guest Service Representative Job In Atlanta, GA

    We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction-whether over the phone or in person-results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success. CSR Responsibilities: Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow. Operates multiple-line telephone system. Answers incoming calls, places, callers on hold, transfers calls, and pages staff members appropriately. Takes and routes messages for veterinarians and staff members. Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients. Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer. Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information. Complete all tasks as assigned by the supervisor(s). Qualifications & Requirements: Professional and friendly phone etiquette Available to work weekends and holiday rotations, as needed Ability to properly prioritize and complete tasks simultaneously Ability to problem solve and adapt to multiple situations HS Diploma or educational equivalent Excellent customer service skills Computer efficiency Very detail-oriented Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.) Preferred: One year of customer service representative experience Preferred: Knowledge of veterinary medical terminology and procedures At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here's what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
    $25k-32k yearly est. 4h ago
  • Customer Service Representative

    Us Tech Solutions 4.4company rating

    Guest Service Representative Job In Atlanta, GA

    + Respond to support calls in a timely manner, offering resolutions to ensure minimal disruption to Flight Attendant operations. + Assist with device setup, updates, and ongoing technical troubleshooting. + Collaborate with other team members to resolve recurring issues and improve support processes. **Experience:** + 8+ Years experience in: + Answer telephone call inquiries and promote an organization's product or services. + Responsible for researching and resolving complaints to ensure customer retention and satisfaction. **Education:** + High School OR GED **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $25k-32k yearly est. 38d ago
  • Front Desk Associate

    Firstservice Corporation 3.9company rating

    Guest Service Representative Job In Atlanta, GA

    The Front Desk associate is the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of our work. Most of our front desk associates work independently, and without direct supervision. are the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of our work. Most of our front desk associates work independently, and without direct supervision. and provide quality service to our customers. Your Responsibilities: * Greeting and directing residents, guests, and invitees * Monitoring and controlling access to the building * Handling deliveries and packages * Stands, greets, and engages residents; checks guests and service providers in/out * Monitoring the fire alarm emergency response system * Resolving and following up on all complaints/issues * Maintaining daily records and forms * Follows safety procedures and strives to maintain a safe work environment * Other duties as needed. Skills & Qualifications: * Critical thinking, problem solving, judgement and decision-making abilities are necessary. * Ability to maintain positivity and diplomacy in a fast-paced environment. * Excellent organization, motivation and interpersonal skills. * Critical thinking, complex problem solving, judgment and decision-making ability. * Excellent customer service skills * Ability to communicate and provide guidance. * Ability to read, analyze and interpret technical procedures, leases and/or regulations Physical Requirements: * Ability to work under usual office conditions. * Ability to work at a personal computer as well as be on the phone for extended periods of time. * Must be able to stand, sit, walk and occasionally climb. * The incumbent must be on call at all times and able to work extended and flexible hours and weekends as needed. * Physical demands include ability to lift up to 50 lbs. * Ability to detect auditory and/or visual emergency alarms. What We Offer: As a part-time non-exempt associate, you will be eligible for full supplemental benefits to include your choice of dental and vision. Compensation: $17.00 -$18.00 Hourly paid bi-weekly Schedule: Monday - Friday (3:00 PM - 7:00 PM) Disclaimer Statement The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
    $17-18 hourly 7d ago
  • Front Desk Associate - Tennis Center

    Capital City Club 4.3company rating

    Guest Service Representative Job In Atlanta, GA

    Capital City Club Brookhaven is a private club located in the historic Brookhaven neighborhood of Atlanta. We are home to a beautiful 18-hole golf course, several unique dining facilities, a large aquatic facility, and state-of-the-art tennis and fitness facilities. We pride ourselves on exceeding expectations in everything we do. Currently, our Tennis Center is looking for enthusiastic, professional, and service-oriented individuals to join our Capital City team. We offer a competitive hourly wage, free parking, holiday/vacation pay, free meals, and opportunities for career development and supportive workplace! Job Summary: This job is a part-time to full-time evening position and must be available evenings and weekends. Responsible for providing and maintaining a clean, positive, and enjoyable experience for all members and guests at the Capital City Tennis Center. Responsibilities and Duties + Wear a tennis staff issued uniform apparel piece that has the club logo, and your name tag + Maintain a clean, organized, and safe working environment + Conduct cleaning duties such as swiffering/vacumming shop floor and dusting of retail merchandise fixtures + Acknowledge members and guests respectfully and promptly when they enter and depart the Tennis Shop + Receive incoming phone calls, book reservations, answer questions and relay messages + Communicate effectively and enthusiastically with great member and guest service + Responsible for the sales transactions of all apparel and merchandise in the Tennis Shop + Assist the Tennis Operations Manager with merchandising tasks and monthly shop inventory + Perform other duties as required and prescribed by the Tennis Operations Manager and the Director of Racquet Sports Qualifications and Skills: + Must be at least 18 years of age + Great customer service skills + Proficient in Microsoft Office software (specifically Excel, Word, Publisher, and Outlook) + Ability to work weekend and holiday shifts + CRP/AED certification + Excellent interpersonal, communication, and organizational skills + Show strong interest and comfortability in the fitness and health field + Excellent multi-tasker + Detail orientated with cleaning and organization Pay relative to experience, $15 minimum - Attendant position ONLY All job applicants at this company who have been offered employment will need to undergo testing for the presence of illegal drugs as a condition for employment. Powered by JazzHR
    $23k-29k yearly est. 60d+ ago
  • Customer Service Representative (Bi-lingual preferred - Spanish)

    Copart 4.8company rating

    Guest Service Representative Job In Atlanta, GA

    Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Bi-lingual preferred - Spanish Required Skills and Experience: * One year of office support experience in a customer service role preferred * High School diploma * Excellent customer service skills and attitude * Excellent written and verbal skills * Proficient with office equipment * Attention to detail * Problem-solving * Computer proficiency - MS Suite * Typing speed 45WPM * Professional appearance * Ability to multi-task in a fast-paced environment * Bi-lingual preferred - Spanish * Occasional overtime as needed Benefits Summary: * Medical/Dental/Vision * 401k plus a company match * ESPP - Employee Stock Purchase Plan * EAP - Employee Assistance Program (no cost to you) * Vacation & Sick pay * Paid Company Holidays * Life and AD&D Insurance * Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
    $26k-30k yearly est. 3d ago
  • Customer Service Representative

    Regal Management 4.1company rating

    Guest Service Representative Job In Atlanta, GA

    Our sales firm is currently seeking an energetic, outgoing, and entrepreneurial individual to join our team as a Customer Service Representative in the fast-paced, high-energy telecommunications industry. Our firm proudly works with some of the world's largest and most renowned brands in technology and telecom. We passionately share our client's mission to promote fast internet speed and wireless devices to local businesses and customers. Due to our client's rapid growth projections, we are excitingly building our Customer Service Representative team as we take on new projects throughout the year. As a Customer Service Representative, you will have the opportunity to work hands-on with our bold and creative Senior Level Sales and Management teams to learn and master skills in sales and marketing, market analysis, client engagement, and customer service. This is an entry-level position perfect for candidates with a passion for developing excellent client relationships and a strong desire to thrive within a competitive, team-oriented, and conscientious corporate environment. Responsibilities of the Customer Service Representative: Facilitate the full cycle sales process through face-to-face collaborative presentations with customers and businesses to educate them on exclusive promotions and product benefits. Analyze consumer trends to identify potential customers to maximize sales opportunities and customer retention by communicating directly with customers. Coordinate with the sales, marketing, and quality control teams to exceed business objectives and track individual and team performance standards. Support the optimization of new promotional materials by attending regular client meetings to analyze product performance and identify areas for improvement. Develop and execute new sales and marketing strategies to enhance the consumer experience, increase revenue, and maintain brand awareness. Requirements of the Customer Service Representative: Experience in a client or customer-facing role. Excellent interpersonal and communication skills. Ability to multitask and work with multiple customers at a time Possess a strong desire for personal development and a love of learning. Demonstrate initiative, critical thinking, and problem-solving skills with the ability to thrive in a fast-paced environment. #LI-Onsite
    $23k-30k yearly est. 4d ago

Learn More About Guest Service Representative Jobs

How much does a Guest Service Representative earn in Atlanta, GA?

The average guest service representative in Atlanta, GA earns between $18,000 and $29,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.

Average Guest Service Representative Salary In Atlanta, GA

$23,000

What are the biggest employers of Guest Service Representatives in Atlanta, GA?

The biggest employers of Guest Service Representatives in Atlanta, GA are:
  1. Nothing Bundt Cakes
  2. Extended Stay America
  3. Clipper Petroleum
  4. Schulte Corporation
  5. Schulte Hospitality Group
  6. Graduate Hotels
  7. Marriott International
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