Guest service representative jobs in Bakersfield, CA - 90 jobs
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Customer Service Representative - Porterville
Bank of The Sierra 4.0
Guest service representative job in Porterville, CA
The Customer ServiceRepresentative assists Bank customers on the phone with questions regarding their accounts and Bank products. They must be able to maintain confidentiality and be prepared to deal with upset customers in a professional manner. To remain in the Customer Service Center, the employee must satisfactorily complete or have completed Bank of the Sierra's Teller Training Program and the New Accounts Training Program.
RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
Have a polite and engaging telephone decorum.
Process a minimum of 175 phone calls daily.
Maintain an acceptable knowledge level of Bank products and compliance issues.
Assist customers with questions regarding Bank products.
Be willing and able to learn all "back office" job functions in the CSC.
Be willing and able to cross-sell bank incentive products daily.
Assist customers with questions regarding their various accounts.
Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments.
Maintains confidentiality; listens to others without interrupting; keeps emotions under control.
Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values.
Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
Other duties may be assigned.
REQUIRED KNOWLEDGE SKILL AND ABILITY:
To perform the job successfully, an individual should demonstrate the following competencies:
Excellent customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with both customers and employees.
Mathematical skills.
Strong communication & organizational skills.
Detail-oriented, with a high degree of accuracy.
Competence with computers, telephone, 10-key calculator, other office machinery, Word, and Excel.
Ability to work in a fast-paced environment & under pressure as needed.
EDUCATION AND EXPERIENCE:
High school diploma or GED equivalent required.
Two (2) or more years of experience in bank operations, new accounts, or credit assistant/loan positions
WORK ENVIRONMENT:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets, and fax machines. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to stand, use hands to handle or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to walk and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
AT-WILL EMPLOYMENT NOTICE:
I understand that, if hired, my employment with Bank of the Sierra is at-will, meaning that either I or the bank may terminate the employment at any time, with or without cause or advance notice, so as long as the reason is lawful.
By submitting this application, you understand and agree to the at-will notice.
Bank of the Sierra is proud to be an equal opportunity workplace and is an affirmative action employer committed to equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$33k-38k yearly est. 8d ago
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Call Center Customer Service Representative
Burrtec 4.2
Guest service representative job in Bakersfield, CA
Job Description
Burrtec Waste Industries, Inc. is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through company acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is in the organization. We have the following position:
Customer ServiceRepresentative
SALARY RANGE: $22.05/hour - $24.30/hour
Provides a variety of customer service duties by interacting, servicing, and consulting with customers via telephone or face-to-face.
ESSENTIAL DUTIES
Assist customers by starting new accounts and canceling or changing service levels and answering basic service related questions
Effectively communicate the various commercial and industrial services available and the cost associated with the service
Start and/or discontinue service by effectively eliciting information from the customer. Performs data entry tasks to enter the information into the in-house system
Follow proper phone etiquette and procedures in accordance with Burrtec's guidelines
Utilize the in-house system on a consistent basis to enter information into the remarks field regarding service/account status
Provide resolution of customer complaints by dealing tactfully and effectively with their issues and provides options to resolve complaints
Assist walk in customers, processes / post payments and performs cash register functions
Generate work orders and submits them to operations for barrel exchanges, roll-off dump and returns, deliveries and extra pick ups
Resolve billing disputes and effectively interprets and explains account history
Process temporary service request by ensuring that accurate information has been obtained and conveyed to the customer regarding rental fees and overweight charges
Perform suppress billing functions
Handle return mail by gathering accurate customer information and resubmitting the bill
Process returning contracts by ensuring proper procedures have been followed and files and purges the contracts accordingly
Print invoices that have been generated
Process refund request according to procedures and brings them to a “0” balance
Experienced in debt collections with a focus on account follow-up and resolution of past-due balances
Skilled in contacting customers regarding delinquent accounts and negotiating payment arrangements
Ensures compliance with company policies and applicable regulations throughout the collections process
Audits credit balances
The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned; or the scope of the job may change as necessitated by business demands.
KNOWLEDGE, SKILLS, AND ABILITIES:
Strong customer service orientation coupled with interpersonal skills which demonstrates a strong concern for satisfying the customer.
Good oral and written communication skills.
Good listening skills and ability to elicit information.
Ability to establish and maintain an effective, professional and calm working relationships with customers and co-workers.
Flexible and have ability to handle multiple tasks.
Detail oriented and have concern for quality.
Computer Skills and ability to operate a 10-Key are required.
Ability to learn and correctly interpret and apply policies and procedures.
Ability to calculate change and file alpha & numeric documents.
Demonstrates professionalism while maintaining positive and respectful customer relationships
Strong attention to detail and organizational skills to manage multiple accounts effectively
Maintains a positive attitude
TRAINING AND EXPERIENCE:
Previous customer service experience, required
Previous call center experience, preferred
PHYSICAL:
Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day
Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain.
Hearing sufficient to understand conversations, both in person and on the telephone.
Ability to work on Microsoft Office (Excel and Word), 10-Key calculator, and FAX machine.
WORKING CONDITIONS:
Will work in an office environment and have daily contact with the public.
We offer competitive wages and an excellent benefits package, including 401k and 100% paid medical/dental/life insurance, and holidays/vacation/PSL.
$22.1-24.3 hourly 9d ago
Guest Services Representative
Asmglobal
Guest service representative job in Bakersfield, CA
GuestServices Staff Position Description: The Dignity Health Arena, Theater and Convention Center GuestServicesRepresentative is the initial interaction our guests have at our facilities, and as such must provide excellent customer service and exceed our guests' expectations. The GuestServicesRepresentative's duties include greeting guests, ticket scanning, elevator and escalator operations, directing guests to their seats and arena amenities such as restrooms, concessions, first aid and other event related areas. The GuestServicesRepresentative is responsible for their assigned position and is expected to take ownership of making sure guests follow arena policies and guest code of conduct while addressing situations in a friendly and helpful manner.
Essential Functions:
Check guest's tickets to ensure guest are in correct seating location. Directs guests to their seating location. Address guests that are not sitting in the area their ticket is good for. Responsible for keeping aisles, stairs and concourse clear of safety hazards. Provide the correct answer to guest questions or find out the answer. Resolves guest complaints and escalates to a supervisor as needed. Ensure guests are following arena guest code of conduct Other duties as assigned.
Required Qualifications:
Customer service experience. Must be able to stand for extended periods of time. Excellent communication skills. Able to work outdoors if needed. Must be proactive in providing assistance. Must be able to work in a team environment and interact with multiple departments. Must be able to work flexible hours including nights, weekends and holidays.
ASM reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM may require an employee to perform duties outside his/her normal description.
ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
$28k-37k yearly est. Auto-Apply 60d+ ago
Guest Services Representative
Legends Global
Guest service representative job in Bakersfield, CA
GuestServices Staff Position Description: The Dignity Health Arena, Theater and Convention Center GuestServicesRepresentative is the initial interaction our guests have at our facilities, and as such must provide excellent customer service and exceed our guests' expectations. The GuestServicesRepresentative's duties include greeting guests, ticket scanning, elevator and escalator operations, directing guests to their seats and arena amenities such as restrooms, concessions, first aid and other event related areas. The GuestServicesRepresentative is responsible for their assigned position and is expected to take ownership of making sure guests follow arena policies and guest code of conduct while addressing situations in a friendly and helpful manner.
Essential Functions:
Check guest's tickets to ensure guest are in correct seating location. Directs guests to their seating location. Address guests that are not sitting in the area their ticket is good for. Responsible for keeping aisles, stairs and concourse clear of safety hazards. Provide the correct answer to guest questions or find out the answer. Resolves guest complaints and escalates to a supervisor as needed. Ensure guests are following arena guest code of conduct Other duties as assigned.
Required Qualifications:
Customer service experience.Must be able to stand for extended periods of time.Excellent communication skills.Able to work outdoors if needed.Must be proactive in providing assistance.Must be able to work in a team environment and interact with multiple departments.Must be able to work flexible hours including nights, weekends and holidays.
ASM reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM may require an employee to perform duties outside his/her normal description.
ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
$28k-37k yearly est. Auto-Apply 60d+ ago
Guest Service Representative
Dimension Master
Guest service representative job in Tehachapi, CA
Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities:
Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
Take the initiative to greet guests in a friendly and warm manner.
If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b)assign work, and ensure proper performance of assigned employees.
May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
Other duties as assigned.
Job Skills:
Speak clearly and listen carefully.
Use personal judgment and specialized knowledge to give information to people.
Communicate well with many different kinds of people.
Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Physical Requirements:
Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Additional physical & visual requirements
Stand for long periods of time
Lift/carry 6-25 lbs.
Able to work overtime and irregular hours
Working Conditions:
Continually works in normal office conditions and in close proximity to others.
Physical Requirements:
Ability to speak and hear in English.
Close and distance vision.
Frequent sitting with some walking and standing.
Frequently lifts/carries up to 25 lbs.
Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Working Conditions:
Continually works in normal office conditions and in close proximity to others.
Qualifications
Education - HS Diploma or equivalent.
Experience - Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
Licenses/Certifications - N/A
$28k-37k yearly est. 17d ago
Guest Relations Agent
Sales Match
Guest service representative job in Bakersfield, CA
Job Title: Remote Guest Relations Agent Hourly Pay: $17 - $23/hour
We are seeking a skilled Guest Relations Agent to provide high-quality service and personalized attention to guests. You will ensure a positive and memorable experience by addressing guest needs, handling concerns, and offering tailored recommendations. If you have a passion for hospitality and enjoy making guests feel valued, apply today!
Job Responsibilities:
Welcome and assist guests with check-ins, check-outs, and special requests
Handle guest complaints and concerns with professionalism, ensuring quick resolutions
Assist with transportation, reservations, and excursions
Provide information on hotel amenities, services, and local attractions
Personalize guest experiences by remembering preferences and making recommendations
Ensure all guest interactions are handled efficiently and courteously
Maintain accurate, confidential guest records
Collaborate with other departments like housekeeping and concierge
Support front desk operations as needed
Qualifications:
High school diploma or equivalent; degree in Hospitality Management is a plus
1+ years of experience in guest relations, front desk, or customer service
Excellent verbal communication and interpersonal skills
Strong problem-solving abilities and calm under pressure
Detail-oriented with a focus on guest satisfaction
Proficiency in hotel management software and office tools
Flexible availability, including nights, weekends, and holidays
Perks & Benefits:
Competitive hourly pay: $17 - $23
Health, dental, and vision insurance
Paid time off, sick leave, and holidays
Employee discounts on hotel services and accommodations
Professional growth and advancement opportunities
Friendly and supportive team environment
$17-23 hourly 60d+ ago
FRONT DESK/MA
Integrated Practice Management LLC
Guest service representative job in Bakersfield, CA
Job DescriptionDescription:
Perform routine patient care functions as prescribed by licensed heath care providers following established clinical protocols, policies and procedures within their scope of education, training and responsibilities.
Facilitate the practice of their assigned provider (s) in a non-judgmental manner.
Perform routine clerical functions as assigned (making appointments, telephone calls etc.).
Prepare and administer medications as directed by provider order.
Assist medical personnel with special procedures, minor surgical procedures and/or diagnostic exams.
Apply principles of aseptic technique and infection control as directed by Infection Control Policies.
Provide basic information and assistance to patients under the direction of the licensed personnel.
Document pertinent patient information, nursing procedures and patient response, following established guidelines and maintaining patient confidentiality.
Documentation must be dated, legible and with the appropriate signature to all entries (first initial, last name and title). All pre-printed prompts are to be answered.
Perform other duties as directed.
Requirements:
License/Certification:
BLS Certification (Preferred)
Certified Medical Assistant
EMR systems: 1 year (Preferred)
Vital signs: 1 year (Preferred)
$32k-45k yearly est. 19d ago
Front Desk Agent
Mehr Consultancy
Guest service representative job in Bakersfield, CA
We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.
Compensation: $16.50 - $18.50
Key Responsibilities:
Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
Handle guest requests and complaints promptly and professionally.
Manage cash drawer and process payments (room charges, cash, debit, or credit).
Keep the front desk area and lobby clean and organized.
Coordinate with housekeeping to ensure room readiness for guests.
Provide guests with directions and information about the property and local attractions.
Answer guest calls, messages, and process requests or concerns.
Run daily reports and ensure the accuracy of information.
Assist guests with special requests and ensure their satisfaction.
Follow all company policies, and safety procedures, and maintain confidentiality of guest information.
Requirements:
High school diploma or equivalent.
Strong communication and customer service skills.
Ability to work independently and handle stressful situations.
Proficiency in Windows operating systems and office software.
Ability to work well with others and develop positive working relationships.
Ability to lift to 50 pounds occasionally and 10 pounds frequently.
$16.5-18.5 hourly Auto-Apply 60d+ ago
Guest Experience Specialist
Sitio de Experiencia de Candidatos
Guest service representative job in Bakersfield, CA
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
$28k-40k yearly est. Auto-Apply 1d ago
Customer Service Rep(07780) - 2651 Oswell Street
Domino's Franchise
Guest service representative job in Bakersfield, CA
ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer servicerepresentative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 16 years of age or older.
General job duties for all store team members
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the
phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
WORK CONDITIONS
Exposure to:
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.
SENSING
Talking and hearing on telephone.
Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
Additional Information
Additional Job Details PHYSICAL REQUIREMENTS including, but not limited to the following:
Standing
Most tasks are performed from a standing position.
Walking
For short distances for short durations.
Surfaces include ceramic tile"bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".
Sitting
Paperwork is normally completed in an office at a desk or table.
Lifting
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72"high.
Carrying
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"- 30" and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending
Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
Reaching is performed continuously; up, down and forward.
Workers reach above 72"occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
$32k-41k yearly est. 3d ago
Customer Service Representative- Bakersfield 1.2
Universal Healthcare MSO
Guest service representative job in Bakersfield, CA
Employment Details:
Classification: Full-Time
is non-exempt and will be paid on an hourly basis.
Schedule: Monday-Friday 8am-5pm
Benefits:
· Medical
· Dental
· Vision
· Paid Time Off (PTO)
· Floating Holiday
· Simple IRA Plan with a 3% Employer Contribution
· Employer Paid Life Insurance
· Employee Assistance Program
Compensation: The initial pay range for this position upon commencement of employment is projected to fall between $20.00 and $24.99. However, the offered base pay may be subject to adjustments based on various individualized factors, such as the candidate's relevant knowledge, skills, and experience. We believe that exceptional talent deserves exceptional rewards. As a committed and forward-thinking organization, we offer competitive compensation packages designed to attract and retain top candidates like you.
Position Summary:
The Customer ServiceRepresentative is tasked with handling incoming calls from various stakeholders, including health plan members, employers, providers, and health plans, regarding inquiries related to benefits, authorizations, claim resolution, and eligibility. They are responsible for assessing the purpose of each call and delivering accurate and relevant information to callers,
even when dealing with complex inquiries.
Requirements
Job Duties and Responsibilities:
• Handle telephone inquiries from members, employers, providers, and health plan coordinators with professionalism and efficiency.
• Exhibit a courteous, professional, and helpful demeanor to all callers, ensuring a positive customer experience.
• Maintain composure and professionalism when addressing difficult or upset callers, employing de-escalation techniques as needed.
• Promptly address caller needs by providing accurate information or efficiently transferring the call to the appropriate party or department.
• Adhere to call center standards, including answering calls within established timeframes, managing the number of rings, minimizing on-hold time, and reducing call abandonment rates.
• Consistently provide accurate, detailed, and thorough information to callers, ensuring understanding and resolution.
• Utilize available tools, resources, and systems to research and resolve moderately complex issues effectively.
• Escalate complex or significant issues to the supervisor or appropriate department, ensuring timely resolution and communication of potential impacts on other areas.
• Maintain accurate records of interactions and resolutions in the designated system to ensure seamless follow-up and reporting.
• Stay informed of organizational updates, policies, and changes that may affect call
handling or customer interactions.
• Demonstrate a commitment to continuous improvement by participating in training sessions, quality monitoring feedback, and team initiatives.
• Perform any other duties as assigned.
Qualifications:
• High school diploma or GED required.
• Proficiency in principles and processes for delivering excellent customer service.
• Familiarity with medical insurance, basic medical terminology, and experience in a managed care environment preferred.
• Strong organizational skills with the ability to manage multiple priorities and projects effectively.
• Competence in using various general Office equipment such as desktop computers, copy machines, scanners, facsimile machines, and telephone equipment safely and accurately.
• Typing speed of 45 words per minute or higher.
• Bilingual proficiency in English and Spanish preferred.
$32k-41k yearly est. 18d ago
Customer Service Representative
Lytegen
Guest service representative job in Bakersfield, CA
We are hiring high-performance Energy Consultants to consult homeowners on solar and energy storage solutions. This is a customer-facing sales role focused on educating homeowners, presenting tailored solutions, and closing deals with professionalism and urgency.
This is not a retail sales job. This is a consultative, numbers-driven role for individuals who can build trust quickly, control the conversation, and close.
You will meet with qualified homeowners and guide them through a solar and energy solution that fits their home and financial goals.
Your responsibilities include:
• Conducting in-home or virtual consultations with pre-qualified homeowners
• Analyzing utility bills, home energy usage, and roof layouts
• Presenting customized solar and battery solutions clearly and confidently
• Explaining financing options and long-term savings
• Handling objections and closing contracts
• Accurately documenting customer information and agreements
• Coordinating with internal teams to ensure a smooth handoff post-sale
Requirements
This role is for closers with presence.
You should have:
• Strong communication skills and confidence on camera and in person
• Experience in sales, consulting, or customer-facing roles
• Ability to handle objections without getting defensive
• High self-accountability and strong follow-through
• Comfort working in a performance-driven environment
• Ability to learn technical concepts and explain them simply
Solar experience is a plus, but not required. We train the right people.
Benefits
• Competitive commission structure
• Performance-based incentives
• Fast advancement opportunities for top performers
Your income is directly tied to your execution.
$32k-41k yearly est. Auto-Apply 26d ago
CSR Route Driver - Sparkle
Richard K Newman & Associates
Guest service representative job in Bakersfield, CA
Sparkle Uniform & Linen Service is looking for a full-time Service Department Utility to join our close-knit team. We are a 4th generation, family owned and operated company with a great reputation in our local market. The successful Service Department Utility will assist the Service Department Managers with tasks such as route delivery assistance, delivery of “specials”, inventory and counting projects, new account installations, account service and maintenance, loading and unloading of vehicles, relocation of vehicles and any other task deemed service or sales related as directed by the Service Department Managers. The Service Department Utility is responsible for providing exceptional service to an established customer base through the pick-up and delivery of uniforms, mats, towels, etc. The Service Department Utility will consistently maintain and represent a professional image of Sparkle Uniform & Linen Service through excellent customer service to our customers. Support the Service Department Management in a wide range of duties and maintain a great attendance record. It is imperative this candidate have a focus of efficiency, be on time and present each day. The duties and work will vary greatly during the day and the ideal employee will be flexible and willing to handle multiple tasks throughout the day.
To the right Service Department Utility Candidate, we offer:
Starting Compensation of $18.00 per hour on a full-time basis
Health, Vision, and Dental insurance
401k with matching employer contributions
Company provided uniforms
Technical training
Qualifications for a Service Department Utility include:
Must be at least 21 years of age.
Experience working in a fast paced, customer service focused environment.
Must have a valid CA drivers license and clean driving record.
Ability to handle multiple projects in an efficient and independent way.
Ability to complete all necessary paperwork each day, completely and legibly.
Ability to use a handheld electronic device to update and store customer information in the field.
Always maintain a professional image and appearance.
Great communication skills and ability to maintain a good relationship with all customers.
Ability to educate customers on all services offered by Sparkle Uniform & Linen Service.
Ability to follow established safety procedures in accordance with company policy.
Previous industry experience preferred, but not required.
Must be able to lift/move up to 75lbs. on an occasional basis.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
No direct calls or emails please. Only those who fill out the confidential application below will be considered
View all jobs at this company
$18 hourly 16d ago
Captain - Customer Service
Daveandbusters
Guest service representative job in Bakersfield, CA
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms.
Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers.
Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies.
Assists with the maintenance and upkeep of the Viewpoint and Midway areas.
Assists in the cleanliness and organization of the rental equipment. Ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss.
Checks for restocking of necessary supplies. Brings all areas up to standard.
Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use.
Assists with the set up and break down of special events functions as directed by management.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Assists and directs Guests to Kiosk areas and answer questions as needed.
Ensures that our Guests adhere to house policies as outlined and informs management of any issues.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Assists other Team Members as needed or as business dictates.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times.
Must demonstrate ability to read and communicate in English.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in environments with both hot and cold temperatures such as freezers and around cooking equipment.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $16 - $17 per hour
Salary Range:
16.9
-
18.4
We are an equal opportunity employer and participate in E-Verify in states where required.
$16-17 hourly Auto-Apply 22d ago
Guest Services and Sales
Cbrlgroup
Guest service representative job in Bakersfield, CA
They say you are the company you keep - and at Cracker Barrel, we take that seriously. Whether you're greeting guests, rolling out biscuits, or keeping things humming behind the scenes, you make the moments that matter, both big and small. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we're all in good company.
What You'll Do - You'll Make the Moment
At Cracker Barrel, hospitality is about making every guest feel at home and sending them off with a smile, whether they're here to eat, shop, or enjoy a little bit of both. As a GuestService and Sales team member, you're the friendly face guests see when they arrive, the helping hand they count on while they shop, and the “see y'all next time” that sends them off. You'll make each visit seamless and memorable, whether it's seating a family for dinner, keeping our retail shelves stocked with favorite finds, or ringing up the perfect gift.
So if you're someone who….
Loves helping guests find just the right product to brighten their day
Enjoys making the moment at the host stand and in the store
Keeps things organized and running smoothly, even when it gets busy
Thrives in a team-first environment and brings a warm, genuine attitude
… we've got an apron just for you!
No experience? No worries. We'll teach you everything you need to know.
Focus on You
We're all about making sure you're taken care of too. Here's what's in it for you:
Good Work Deserves Good Pay: Competitive pay every week | Same day pay access
Support That Goes Beyond the Clock: Health insurance eligibility on day 1 - Full and Part-time employees | Vacation time | Employee assistance program (EAP)
Grow and Thrive Your Way: Growth and development opportunities begin Day 1 with our industry-leading PAR training program | 401k plan with company matching contributions at 90 days | Employee Stock Purchase Program
Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together
More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!
Pay Range: $16.50 - $17.08
A Little About Us
Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal.
See for yourself. Apply now.
Cracker Barrel is an equal opportunity employer.
Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.
$16.5-17.1 hourly Auto-Apply 60d+ ago
Customer Service Representative
Chevron Stations
Guest service representative job in Lost Hills, CA
Excited to grow your career?
At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus.
People First, Excellence Always
CSI#: 1979
Station Address: 21981 Hwy 46, Lost Hills CA, 93249
Job Expectations:
Maintain courteous, professional contact with co-workers, customers, vendors, and community at large.
Maintain neat appearance and good personal hygiene in compliance with CSI image standards.
Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately.
Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process.
Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures
Follow federal law and company standards on carding customers for all age restricted products sold at the stations.
Work professionally with vendors and contractors.
Regular and punctual attendance is expected.
Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products
Essential Functions:
Provide exceptional guestservice. Be courteous, always greet and thank all customers while making eye contact.
Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment.
Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently.
Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable.
Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed.
Actively promote store specials and other marketing programs.
Cross-check price of delivered goods for accuracy.
Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store.
Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only)
May perform other duties as assigned by management.
Requirement/Qualifications:
Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters.
Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays.
Strong attention to detail.
Ability to handle challenging situations professionally and exercise exceptional judgement.
Ability to work both independently and in team settings.
Must possess required up-to-date food handling certificates, as required by law (in specific locations only).
Cooking/Restaurant experience preferred
Supervisor Responsibilities:
This position has no supervisory responsibilities
Travel:
Rare, limited to required training and coverage for nearby stations.
Physical Demands Include but are not limited to:
Ability to stand and walk for long periods of time on hard and uneven surfaces.
Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds.
Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity.
Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment.
Periodic exposure to all outdoor conditions during daylight hours.
Moderate exposure to walk-in coolers and freezers at 34 F or lower.
Frequent handwashing and attention to personal cleanliness standards.
Must be at least 18 years of age or older to work in California and Oregon locations.
Must be at least 21 years of age or older to work in Washington locations.
Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am.
Must be at least 21 years of age or older to work in Management positions.
· Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers.
· The selected candidate's compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law.
USA based job position
Visas will not be granted
Benefits:
· Full-time & Part-time shifts available
· Direct Deposit with competitive weekly pay
· Health & Wellness packages available for purchase
· Education reimbursement program
· Shift Differential Pay for select shifts and job titles
· Management Bonus Program
· Loyalty Service time Program
· Commuter benefit Program
Compensation Range:
$18.25 - $19.25
Chevron Stations Inc. (CSI) is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.
We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at ******************.
$18.3-19.3 hourly Auto-Apply 9d ago
Guest Service Agent
Tharaldson Hospitality 4.2
Guest service representative job in Porterville, CA
GuestService Agent/Front Desk Agent
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a GuestService Agent/Front Desk Agent!
What We Offer:
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid vacation
SUMMARY
Accommodates guests of the hotel by performing the following duties
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS
• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• All other duties as assigned
What we are looking for:
0 - 1+ year of customer service experience
Passionate about hospitality and creating an exceptional guest experience.
Ability to handle confidential information, including guest records, with a high degree of integrity.
Ability to answer and route calls as appropriate; takes guest messages with accuracy.
All other duties as assigned.
High School degree or better
$35k-42k yearly est. Auto-Apply 60d+ ago
Customer Service Representative
Fiesta Auto Insurance 3.5
Guest service representative job in Porterville, CA
Immediate Hiring at Fiesta Auto Insurance: Customer ServiceRepresentative
Are you looking for a dynamic work environment where you can thrive and grow? Do you want to be part of a talented team that values your contributions? Do you want to be part of a winning team? If your answer is YES, then we have the perfect opportunity for you.
Fiesta Auto Insurance G&P is the #1 Franchisee nation-wide for Fiesta Auto Insurance. There is tremendous growth opportunity in our company as we continue to open more offices throughout California. Come and grow your career with us at Fiesta Auto Insurance G&P.
Fiesta Auto Insurance is a current leader in providing top-notch Insurance, Tax Preparation, and Registration services. We are on the lookout for a highly skilled Customer ServiceRepresentative to join our fast-growing team. With us, you will receive paid training, support, and the tools needed to pass your state insurance exam and receive your insurance license within your first 30 days. This is your chance to invest in yourself and start a rewarding career path with unlimited potential for growth and earnings!
Benefits:
Hourly pay +(plus) 10-15% commission on your insurance sales.
PAID TRAINING and direct deposit every Friday.
Opportunity for growth into Leadership Positions
Learn tax preparation and earn 10-17.5% commission on tax returns you prepare.
Full-time employment with Full-time hours at 35-45 hours every week
Earn commissions on DMV Registration Services.
Vacation pay and health insurance (we cover 65% of the premium).
100% free dental plan and low-cost vision options.
Requirements:
Self-motivated team player with a positive attitude and strong work ethic.
Willingness to obtain a Personal Lines Insurance Broker's License.
Determined and open-minded to learn about insurance and sales strategies.
Preferred: Bilingual (Spanish speaking) candidates are highly encouraged to apply.
Ability to work in a fast-paced office environment while being able to Multi-task to ensure our clients receive a WOW-LEVEL CUSTOMER EXPERIENCE.
Must have reliable transportation and be flexible to work at different nearby locations when needed
Availability: Monday-Friday 9 AM to 7 PM, Saturday 10 AM to 5 PM, Sunday 10 AM to 4 PM.
As you begin your journey with Fiesta Auto Insurance G&P as a Customer Service Agent you will quickly become an Insurance Agent with in 30 days of your first day. As an Insurance Agent we believe that GREAT SERVICE GO HAND IN HAND WITH SALES, you will be expected to provide and be able to give a WOW LEVEL CUSTOMER SERVICE TO ALL OUR CLIENTS.
Location: CA012 621 W Olive Ave, Porterville, CA 93257, USA
Apply Today! Join our enthusiastic team at Fiesta Auto Insurance G&P and kickstart your career in a supportive and rewarding environment!
Work schedule
8 hour shift
10 hour shift
Weekend availability
Holidays
Day shift
Overtime
Supplemental pay
Commission pay
Bonus pay
Benefits
Flexible schedule
Paid time off
Health insurance
Dental insurance
Vision insurance
Referral program
Employee discount
Paid training
$31k-39k yearly est. 60d+ ago
Guest Services Representative
Legends Global
Guest service representative job in Bakersfield, CA
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
GuestServices Staff Position Description: The Dignity Health Arena, Theater and Convention Center GuestServicesRepresentative is the initial interaction our guests have at our facilities, and as such must provide excellent customer service and exceed our guests' expectations. The GuestServicesRepresentative's duties include greeting guests, ticket scanning, elevator and escalator operations, directing guests to their seats and arena amenities such as restrooms, concessions, first aid and other event related areas. The GuestServicesRepresentative is responsible for their assigned position and is expected to take ownership of making sure guests follow arena policies and guest code of conduct while addressing situations in a friendly and helpful manner.
Essential Functions:
Check guest's tickets to ensure guest are in correct seating location. Directs guests to their seating location. Address guests that are not sitting in the area their ticket is good for. Responsible for keeping aisles, stairs and concourse clear of safety hazards. Provide the correct answer to guest questions or find out the answer. Resolves guest complaints and escalates to a supervisor as needed. Ensure guests are following arena guest code of conduct Other duties as assigned.
Required Qualifications:
Customer service experience.Must be able to stand for extended periods of time.Excellent communication skills.Able to work outdoors if needed.Must be proactive in providing assistance.Must be able to work in a team environment and interact with multiple departments.Must be able to work flexible hours including nights, weekends and holidays.
ASM reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM may require an employee to perform duties outside his/her normal description.
ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
$28k-37k yearly est. 20d ago
Guest Relations Agent
Sales Match
Guest service representative job in Bakersfield, CA
Job Title: Remote Guest Relations Agent
Hourly Pay: $17 - $28/hour
We are seeking a skilled Guest Relations Agent to provide high-quality service and personalized attention to guests. You will ensure a positive and memorable experience by addressing guest needs, handling concerns, and offering tailored recommendations. If you have a passion for hospitality and enjoy making guests feel valued, apply today!
Job Responsibilities:
Welcome and assist guests with check-ins, check-outs, and special requests
Handle guest complaints and concerns with professionalism, ensuring quick resolutions
Assist with transportation, reservations, and excursions
Provide information on hotel amenities, services, and local attractions
Personalize guest experiences by remembering preferences and making recommendations
Ensure all guest interactions are handled efficiently and courteously
Maintain accurate, confidential guest records
Collaborate with other departments like housekeeping and concierge
Support front desk operations as needed
Qualifications:
High school diploma or equivalent; degree in Hospitality Management is a plus
1+ years of experience in guest relations, front desk, or customer service
Excellent verbal communication and interpersonal skills
Strong problem-solving abilities and calm under pressure
Detail-oriented with a focus on guest satisfaction
Proficiency in hotel management software and office tools
Flexible availability, including nights, weekends, and holidays
Perks & Benefits:
Competitive hourly pay: $17 - $28
Health, dental, and vision insurance
Paid time off, sick leave, and holidays
Employee discounts on hotel services and accommodations
Professional growth and advancement opportunities
Friendly and supportive team environment
$17-28 hourly 60d+ ago
Learn more about guest service representative jobs
How much does a guest service representative earn in Bakersfield, CA?
The average guest service representative in Bakersfield, CA earns between $25,000 and $42,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.
Average guest service representative salary in Bakersfield, CA
$32,000
What are the biggest employers of Guest Service Representatives in Bakersfield, CA?
The biggest employers of Guest Service Representatives in Bakersfield, CA are: