Guest service representative jobs in Beaverton, OR - 582 jobs

All

Guest Service Representative

Front Desk Agent

Night Auditor

Guest Services Agent

Hotel Night Auditor

Customer Service Representative

Customer Service Representative
Gateway Services Inc. 4.6
Guest service representative job in Portland, OR
Gateway Services is North America's leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them. Please visit Gateway Services Inc. to learn more about us. Pay Rate: $19-$23/hr Work Hours: Monday - Friday - 7:30AM - 4:00PM Location: West Coast Pet Memorial-Portland, OR Job Overview At Gateway, our Customer Service Representatives (CSRs) are relationship-driven professionals in a key customer-facing role. As the primary link between Gateway and our veterinary partners, CSRs build lasting relationships, manage customer needs, and resolve challenges with professionalism and compassion. This position goes beyond driving. While transportation is part of the job, CSRs spend their days engaging with clinics and communities, staying active, and representing Gateway with care and integrity. What you'll do: Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service Build trusted relationships with clinic staff and families through empathy, respect, and professionalism Safely handle pets in the aftercare process with dignity and care Manage customer needs and solve problems effectively Support Gateway's reputation for exceptional service in every interaction What we're looking for: Strong relationship-builder with excellent communication skills Empathetic and respectful, especially toward families and pets in our care Organized, dependable, and committed to customer service excellence Comfortable with driving responsibilities and being active throughout the day Pet lovers and pet parents are especially well-suited to this role The CSR role reports to the Care Center Manager. Duties & Responsibilities Relationship management: Serve as the primary point of contact for veterinary clinics on your route. Build and maintain strong relationships with clinic staff to ensure satisfaction and efficiency. Develop and maintain strong relationships with veterinary clinic staff. Maintain and support growing account base. Educate clients on services, answer questions, and address concerns promptly. Address any inquiries or concerns raised by clinic employees regarding service quality and operational efficiency. Ensure clinics receive prompt and professional support for all their pet aftercare needs. 100% Service Perfection and Wow 'ng customers at every interaction. Collect feedback to improve service quality and enhance the overall customer experience. Service delivery: Address any service issues proactively and escalate concerns to the appropriate department when necessary. Educate clinics on company services, policies, and procedures to enhance their experience and optimize operations. Ensure that the collection of all pets from veterinary clinics is conducted with the utmost care and the highest level of professionalism. Living our Brand Promise and One Pet at a Time. Anticipate clinic needs before requested, ensuring the highest level of quality service. Maintain all proper documentation and tracking for all pets entrusted to you. Enhance the overall clinic experience by ensuring that clinic staff are appropriately informed on company services, policies, and procedures. Assist with administrative tasks related to client accounts, including billing inquiries and service modifications. Follow company safety guidelines, adhere to store policies, and maintain vehicle and equipment standards. Always maintain best in class service standards by ensuring that you always comply with proper uniform and vehicle cleanliness standards. A positive and welcoming attitude is a must. Product and Service Promotion: Educate veterinary clinic staff on new product launches and available commemorative merchandise for pet parents. Distribute authorized marketing materials to clinics and ensure product information is up to date. Identify potential sales leads and redirect them to the Business Development Manager for follow-up. Monitor inventory levels of promotional materials and request replenishments as needed. Key Performance Indictors Growing revenue from existing clinics (Same Store Sales Growth). Expanding services and products within your assigned route (Organic Growth). Retaining clinic partnerships and keeping them highly satisfied (Client Attrition Rate & NPS). Minimizing customer complaints and ensuring on-time, exceptional service. Education, Training & Qualifications High school diploma or GED required as minimum Prior experience in customer service, account management, or sales/route sales is highly desirable. Proficiency in CRM systems and sales tracking tools. Ability to work early morning hours, weekends, and holidays as needed. Basic math and computer skills for order placement and inventory tracking. Valid driver's license with a clean driving record. Skills and Abilities Empathy and Compassion: Deep understanding of pet parents' grief and the vital role of aftercare services. Training provided. Service Excellence: Dedication to delivering exceptional, white-glove customer service. Problem Solving: Focused on turning obstacles into opportunities to deliver smoother, more reliable service. Urgency and Precision: Ability to respond swiftly while maintaining accuracy and care. Sales Expertise: Skilled in professionally educating and informing clinic staff about products. Strong Relationship building skills. Energy and Professionalism: A proactive approach with strong interpersonal skills. Innovative Problem-Solving: Continuously seeking ways to enhance customer experience and service delivery. Strong Communication and Customer Focus: Excellent interpersonal skills with a customer-first mindset. Multitasking and Account Management: Ability to efficiently oversee multiple clinic accounts. Pet Handling Experience: Comfortable and experienced in professionally handling animals. Training provided. Independent Decision-Making: Capable of working autonomously in a fast-paced environment. Technical Proficiency: Skilled in using CRM software, email communication, and other computer applications. Physical Capability: Able to safely lift and transport animals of various sizes. Working conditions You'll be expected to deliver best-in-class service at every interaction, living out our brand promise of treating each pet with dignity and each client with utmost care. Daily direct interaction with veterinary clinic staff, including doctors, technicians, and reception teams, to ensure they feel supported and informed. Independent decision-making is essential, along with the ability to adapt quickly and solve problems proactively on behalf of clinics and pet parents. Exposure to the emotional aspects of pet loss and grief is common. Compassion and empathy are essential when working with veterinary teams and pet parents during sensitive situations. Flexibility is required to respond to time-sensitive needs from veterinary clinics and to ensure consistent, high-quality service. Frequent heavy lifting in a physically active environment. Maintaining professional appearance standards, including uniform and vehicle cleanliness, is required to uphold our brand and reassure clients. YOU'LL LOVE WORKING WITH US BECAUSE: The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! OUR CORE VALUES: People First Exceed Expectations (HIT) Honesty, Integrity, Trust Be Passionate and Caring Continuously Improve WHAT YOU CAN EXPECT FROM US: Generous salary and benefits package includes: 3 national medical plans that pay 100% after the members' deductible and copays 2 national dental plans that cover many services at no cost to the plan members National vision plan Company paid Life/ AD&D and LTD for all full-time employees Chance to purchase additional Life/AD&D coverage at discounted rates Critical Illness, Accident and Pet insurance are offered as an employee's choice Tax savings account: HSA, Health and Dependent Care FSAs 401(k) Retirement plan Potential for Career Growth Employee Assistance Program Paid Holidays & Time Off A Sense of Community Great Hearts & Minds Scholarship Program Gateway Tuition Reimbursement Program Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at *************************. New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov Monday - Friday - 7:30AM - 4:00PM 40hrs per week minimum
$19-23 hourly Auto-Apply 13d ago

Looking for a job?

Let Zippia find it for you.

Guest Service Representative
Convention Center
Guest service representative job in Portland, OR
Crowne Plaza Portland Downtown - Convention Center 1441 NE 2nd Ave Portland, OR 97232 GUEST SERVICE REPRESENTATIVE The Crowne Plaza Portland Downtown - Convention Center is seeking a Guest Service Representative to join our team. The Guest Service Representative provides outstanding guest service to arriving, departing and in-house guests by delivering accurate and timely information and services and maintaining a professional, friendly and helpful demeanor at all times. Provide occasional porter and transportation service to hotel guests. ABOUT US At Hollander Hospitality, we align our people with their passion, providing award- winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities. We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent. STATUS: Full-time & Part-time SCHEDULE: Variable schedule; Must be available weekends and holidays RATE OF PAY: $19.49 to $21.24 per hour/DOE BENEFITS AND PERKS: Paid Time Off & Holiday Pay Paycheck Advancement Program Hotel travel discounts Supplemental Insurance Employee Assistance Program Subsidized Annual Tri-Met Bus Pass Complimentary Parking Employee Meals For eligible employees: Insurance - Medical, Dental, Vision, Life and AD&D 401(k) with Employer Match QUALIFICATIONS: Knowledge of: Principals of providing customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction. Standard cash handling procedures. Skills and Ability to: Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs. Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely. Add, subtract, multiply and divide quickly and accurately to handle money, give correct change, balance till and prepare cash drops. Effectively use standard office equipment such as computers and related software, printers, photocopier, fax and multiple line telephone system. Meet attendance requirements with dependability and consistency. Maintain a neat and clean appearance to meet hotel standards and represent the hotel positively. Manage one's time in order to meet productivity standards. Multi-task and maintain composure and accuracy while handling frequent interruptions. Education and Experience: High school diploma or equivalent. At least one year experience providing customer service directly to the public. Licenses: Must possess a valid driver's license and driving record that meets company requirements. PHYSICAL REQUIREMENTS: Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Position requires ability to stand behind front desk for up to 8 hours to assist guests, visual acuity to analyze written information and view computer terminal and ability to express and exchange information by means of the spoken word. Must be able to grasp, see, crouch, lift, reach, perform repetitive motions. Drug Free Workplace, Equal Opportunity Employer
$19.5-21.2 hourly 60d+ ago
Guest service representative - Full time
Graduate Hotels 4.1
Guest service representative job in Portland, OR
Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.
$25k-30k yearly est. 10h ago
Guest Service Representative
Bubbly Paws
Guest service representative job in Vancouver, WA
Job DescriptionSalary: $17 Hourly + Tips Do you love dogs? Would it be a dream to hang out with them all day? If you answered YES, wed love to meet you. We are looking for a Guest Service Representative to join our team. This is a critical role to our stores and is the first impression of our brand for our customers (human and dog!) This person must be comfortable around all types of dogs and be willing to learn about them and how to give them and their owners the best care and service. Responsibilities: Retail sales and product merchandising/organizations Coordinating and booking grooming appointments Supporting owners with the self-serve dog wash process Must Haves: Trustworthy Strong work ethic and works well independently Enjoys cleaning and working in a clean, safe environment Strong attention to detail Loves connecting with both humans and dogs Values the importance of strong customer service knows that every interaction can make someones day! Job Types: Part-time - $17/hr starting Visit bubblypaws.com or our Instagram at @bubblypaws to learn more about us and see some of the dogs youd get to spend time with.
$17 hourly 15d ago
Guest Services Agent
Pineapple Hospitality 4.2
Guest service representative job in Portland, OR
To quick apply to this text SP4113 to 425 961 9911 Staypineapple is a brand of upscale award winning boutique hotels in coveted We are all about redefining hospitality and inspiring out of the ordinary experiences for our guests As we rapidly expand we are looking for team members who love to make a difference in the lives of others If you want to be part of a far from stuffy company that is dynamic and fun with lots of opportunities this is the place for you Who were looking for GUEST SERVICES AGENT Were about the friendliest company youll ever come acrossand we need someone to be the face of this as soon as a guest steps into our hotel Are you happy outgoing and wear a perma smile Then this could be the job for you In addition to generally spreading joy youll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between What to expect Here are a few things that will make your days full and rewarding Completing daily front desk duties including check insouts room scheduling room moves late checkouts stay overs and rates and types of available rooms as well as other requests from guests Assist arriving and departing guests with their luggage to and from guest rooms Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements This includes their transportation needs Acquiring and sharing knowledge of the hotel as well as the surrounding areas venues and attractions Your experience and qualifications High School Diploma or equivalent Three to six months related experience preferred Working knowledge of Microsoft Windows and OfficeAbility to effectively interact with all hotel guests and team members in a polite and positive manner Ability to quickly assess situations and create effective resolutions to problems Possess a passion to provide excellent customer service Why us As a growing company Staypineapple offers plenty of opportunities If you love making a positive impact on the lives and experiences of others join our team Plus we offer Excellent pay & benefits including flexible PTO medicaldentalvision insurance 401k life insurance pet insurance etc Hotel discounts Food & Beverage discounts Learning & growth opportunities Special events & celebrations Pay 1963 per hour Status Full Time
$32k-38k yearly est. 13d ago
Front Desk Agent
Bridgeport Smiles Family Dentistry
Guest service representative job in Portland, OR
Job Description Do you enjoy interacting with people from all walks of life? Would you like to turn your upbeat attitude and excellent customer service skills into a fulfilling career? If so, you need to check out this full-time Front Desk Agent position with Bridgeport Smiles Family Dentistry! Keep reading to learn more about this clerical position in Tigard, OR. HOW WE SWEETEN THE DEAL As a Front Desk Agent, you earn $20.00 - $26.00/hour, depending on experience. You also enjoy great benefits, including health insurance, in-house dental, paid time off (PTO), a 401(k), and office vacation. Interested? It's easy to apply, just fill out our quick mobile-optimized application! ABOUT BRIDGEPORT SMILES FAMILY DENTISTRY At Bridgeport Smiles Family Dentistry, we offer patients of all ages exceptional dental care that puts smiles on their faces! As a locally owned business, we pride ourselves on being the neighborhood headquarters for all things dental. Our skilled and friendly team can handle it all, from routine cleanings and checkups to implants and emergency treatments. We're not just dentists; we're caretakers who support every client's overall health and well-being. We first opened our doors in 2009, and we're excited to continue our mission of bringing more smiles to the community! Our amazing team members are at the core of our success, and we're ready to bring new talent aboard. To thank our employees for all they do, we offer excellent wages, great benefits, and a supportive work environment. However, what really makes the job great is our patients. We have a fantastic, loyal clientele that has stuck with us for years, and we've been lucky enough to watch some patients grow from children to adults. Join us and learn what it means to love where you work! IS THIS THE CUSTOMER SERVICE JOB FOR YOU? Can you effectively communicate in person and over the phone? Are you highly organized and detail-oriented? Do you have a pleasant demeanor and a "can-do" attitude? If that sounds like you, and you meet the following requirements, consider applying for this clerical position today! Excellent customer service skills Ability to effectively use Eaglesoft software YOUR LIFE AS A FRONT DESK AGENT This full-time clerical position has a 4-day workweek from Tuesday - Friday. In this role as a Front Desk Agent, you get our patients set up and ready to receive exceptional dental care! Your primary responsibility is to provide fantastic customer service for patients and establish a positive impression of our practice. You answer questions from patients, schedule appointments, and manage payments. With a keen eye for detail, you update and maintain insurance information as well as follow up on submitted claims. At the end of the day, you feel great about the meaningful contributions you bring to our team! READY TO GET STARTED? If you think this clerical job is a fit for what you are looking for, then applying is a snap. Just follow the instructions on this page. This entire application process should take you less than 3 minutes to complete. We can't wait to add you to our dentistry team! Location: 97224 Job Posted by ApplicantPro
$20-26 hourly 8d ago
Guest Service Agent | Aloft Portland at Cascade Station Hotel
PM New 2.8
Guest service representative job in Portland, OR
What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.
$35k-41k yearly est. 6d ago
Guest Services Agent
Staypineapple
Guest service representative job in Portland, OR
Job Description , text SP4113 to ************** Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you. Who we're looking for: GUEST SERVICES AGENT We're about the friendliest company you'll ever come across-and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you'll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between. What to expect: Here are a few things that will make your days full and rewarding: Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as other requests from guests. Assist arriving and departing guests with their luggage to and from guest rooms. Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs. Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions. Your experience and qualifications: High School Diploma or equivalent. Three to six months related experience preferred. Working knowledge of Microsoft Windows and Office. Ability to effectively interact with all hotel guests and team members in a polite and positive manner. Ability to quickly assess situations and create effective resolutions to problems. Possess a passion to provide excellent customer service. Why us? As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer: Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.) Hotel discounts Food & Beverage discounts Learning & growth opportunities Special events & celebrations Pay: $19.63 per hour Status: Full Time
$19.6 hourly 11d ago
Front Desk Agent
Sage Hospitality 3.9
Guest service representative job in Portland, OR
Why us? The Nines, A Luxury Collection Hotel, Portland is seeking a Front Desk Agent to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest! Poised in the heart of the city center within the walls of the stately Meier & Frank Building, one of Portland's most beloved landmarks, the Nines honors the structure's storied past both in its striking decor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region's unique character. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative, and flexible operators driven to anticipate needs and exceed expectations. Job Overview The Front Desk Agent responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Qualifications Education/Formal Training High School diploma or equivalent Experience None required Knowledge/Skills Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to read written communiques and monochrome computer screen. Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. Must be able to understand and follow verbal/written instructions, work on more than one task at a time, `and be able to communicate both verbally and in writing. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits The Nines offers perks that are comparable to progressive employers. Medical, Vision, Dental and Retirement Benefits: Paid sick time and eligibility to apply for Paid Leave Oregon Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance Eligible to participate in the Company's 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period Eligible to enroll in Health Savings Accounts (HSA) with qualifying medical plans and receive up to $1000 company contribution Eligible to enroll in Health, Dependent and Commuter Flexible Spending Accounts (FSA) Company paid Basic Life and AD&D insurance coverage, with option to enroll in supplemental coverage Eligible to enroll for short-term and long-term disability insurance coverage Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance WINFertility guidance for those enrolled in Sage medical plan Other Benefits: All associates can enjoy our complimentary cafeteria $50 TriMet monthly subsidy - Our location is right next to the center of all four MAX lines and close to the Portland Streetcar, a prime location for driving, taking public transportation, biking, or even walking to work. Calm Health Application Subscription Employee assistance program Paid time off for vacation, sick time, and holidays Tuition Reimbursement of up to $2,000 per calendar year Great discounts on Hotels, Restaurants, and much more Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral Bold. Bright. Caring. Energetic. Driven. Strategic. Daring. To deliver the type of outstanding experience we aim to provide our guests, we need remarkable individuals who are passionate and committed to making a difference. If this sounds like you, then explore the career positions at Sage Hospitality that await you.
$32k-37k yearly est. Auto-Apply 60d+ ago
Front Desk Agent
Peregrine Hospitality
Guest service representative job in Beaverton, OR
Why work for the Hyatt House Beaverton? If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience - the Hyatt House Beaverton is a fit for you! We offer a competitive pay rate and a very complete benefit package, health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistant program. Work Hours Will be required to work flexible scheduled shifts based on business needs. Scheduling includes holidays, nights, overnights and weekends depending on hotel events and functions. Job Requirements Understand the mission, vision, and goals of the hotel. Must be able to prioritize and work efficiently with limited supervision. Requires effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needs. Must possess basic computer skills. Strong attention to detail and the ability to handle multiple tasks simultaneously. General knowledge of the city where hotel is located and its attractions. Extensive knowledge of the hotel, its services and facilities. Ability to handle cash and balance cash drawer required. Strong team player, able to partner with management and other employees in a professional manner. Job Responsibilities Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions. Book reservations for those guests who approach the Front Desk. Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her. Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction. Carries out supervisor requests in accordance with hotel policies and standard operating procedures. Follow 4 Keys service standards, standard operation procedures, and safety standards. Follow all appropriate policies and procedure while constantly striving to improve all standards of operations. Follow safety and security procedures. Adhere to attendance and reliability standards. Additional guest services duties as assigned by management. Follow all additional duties as assigned by management. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. KSL Resorts is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.
$32k-39k yearly est. 60d+ ago
Full Service Hotel Front Desk Agent - AM Full-Time
Hotel Indigo 3.7
Guest service representative job in Vancouver, WA
Description: Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Education & Experience High School diploma or equivalent required; College course work in related field helpful. Experience in a hotel or a related field preferred. Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing. Ability to read, comprehend and write simple instructions and/or short correspondence and memos. Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations. An operational knowledge of Microsoft Office suite. Must be willing and can work a varied schedule that may include evenings, nights, weekends and holidays. Holds an understanding of hotel products and guest services (i.e., lifestyle, full service, etc.). Ability to participate in the creation of an enjoyable work environment. Job Duties & Functions Approach all encounters with guests and associates in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with Indigo One, LLC standards, as required by scheduling, which will vary according to the needs of the hotel. Always comply with Indigo One, LLC policies, standards, and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; always maintain a friendly and warm demeanor. Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met. Handle requests for information, mail, and messages in an efficient and courteous manner. Answer guest inquiries about hotel service, facilities and hours of operation. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel. Be aware of all rates, packages, and special promotions; Be familiar with all in-house groups; Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Be familiar with all Indigo One, LLC policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient, and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms. Always use proper two-way radio etiquette when communicating with other associates. As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members. Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel. Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds. Benefits All benefits are available post introductory period of 90 days. Full-Time associates (30+ hours/week) Paid Time Off (PTO) per WA State requirements (1 hour/40 hours worked). Paid Vacation per MKM policy after one (1) year of service (+16 hours/year, maxing up to 48 hours). Qualify for Medical, Dental and Vision insurance. 6 Paid Holidays a year. IHG team member benefits. Part-Time associates Paid Time Off (PTO) per WA State requirements (1 hour/40 hours worked). 6 Paid Holidays a year. IHG team member benefits. General This is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor. Management reserves the right to change this , job responsibilities, duties, and working hours as needs prevail. If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company. Indigo One, LLC is an at-will employer. This is a guideline and does not constitute a written or implied employment contract. I HAVE READ AND UNDERSTAND THE AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND / OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION. Requirements:
$39k-45k yearly est. 14d ago
Front Desk Agent ("Agente de Recepcion")
Azul Hospitality 3.9
Guest service representative job in Portland, OR
Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to; registration, checkout and cashiering thereby contributing to an overall pleasant and positive guest experience. ESSENTIAL RESPONSIBILITIES Greet and welcome guests upon arrival. Execute the registration and checkout process at the front desk. Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests. Accurately handle cash transactions and balance a cash drawer to the given amount. Acknowledge rewards members and returning guests. Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment. Attend all scheduled training, departmental and hotel meetings. Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles. Practice safe work habits and ensure safe work practices to avoid injury to self and others. Ensure all privacy and security protocols are followed as well as departmental and company procedures. Answer all calls promptly correctly transfer all calls to appropriate departments. Confer and cooperate with other departments to ensure coordination of guest needs. Logging of all guest requests and room defects in the appropriate system. Follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction. Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions. Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions. Maintain lobby cleanliness and organization. Assist in booking reservations. Assist with handling mail, packages, facsimiles, and guest items. All other duties assigned by manager or supervisor. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist with any guest inquiry. Follow all company and safety and security policies and procedures. Report maintenance problems, safety hazards, accidents, or injuries. Perform other reasonable job duties as requested by direct and indirect supervisors. PHYSICAL DEMANDS Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to four (4) hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis. Must be able to lift up to 45 lbs. as needed. Must be able to push and pull carts and equipment weighing up to 250 lbs. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations. Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors. Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed. Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write, and understand the primary language used in the workplace. Requires good communication skills, verbal, written and electronic. Considerable knowledge of complex mathematical calculations and computer programs. Must have excellent leadership capability and customer relations skills. Must be detail oriented with outstanding organizational and communication skills. Must possess basic computer skills. Must possess basic computational ability. Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts. Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS. Self-driven and able to work independently. Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail. EDUCATION High school or equivalent education required. EXPERIENCE Experience in the hospitality industry preferred. Experience in a front desk or customer service role preferred. LICENSES OR CERTIFICATIONS N/A GROOMING All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy. ATTENDANCE Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.
$32k-39k yearly est. 1d ago
Hotel Front Desk Agent - Pt
Canopy By Hilton Portland Pearl District
Guest service representative job in Portland, OR
Job Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers Field customer complaints when necessary Perform regular bookkeeping duties: make sure hotel guest information is current and correct Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Communicate with housekeeping to make sure guest rooms are ready Qualifications: Has experience answering telephone calls and troubleshooting stressful situations Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills High school graduate, GED recipient, or equivalent 1+ year of hotel industry experience or related job preferred Working knowledge of Microsoft Office and reservation management systems About Company Find us in the Pearl District, surrounded by vibrant shopping and dining. Downtown Portland, Union Station, and cultural attractions like Powell's City of Books are within a six-minute walk.
$32k-39k yearly est. 13d ago
Hotel Front Desk Agent
Innventures Hotel Mgmt Co 3.4
Guest service representative job in Portland, OR
Our Story : If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states. We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer! Rule #2 - Bring a good attitude to work with you every day and take pride in your work! Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS? Fun, team-oriented environment Full-time and part-time positions available to meet your needs Great opportunities for growth Community Involvement Discounted hotel stays Recognition and awards Paid time off BENEFITS: We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily with our Daily Pay Program! JOB OVERVIEW - FRONT DESK AGENT Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously. A TYPICAL DAY: Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience. Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay. Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Support the goals of the hotel through teamwork and collaboration with all departments. REQUIREMENTS: Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays. POTENTIAL CAREER PATH: Front Office Supervisor or Sales Coordinator - Front Office Manager or Administrative Assistant InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
$32k-38k yearly est. Auto-Apply 60d+ ago
Night Auditor
Element Portland Beaverton
Guest service representative job in Beaverton, OR
As Night Auditor, you are the main resource for our guests during the overnight hours. You are responsible for maintaining overall hotel operations and reconciliation/posting of all revenues from the previous day. You are also accountable for check-in, check-out, kiosk operations, market sales and all other guest interactions. If you are friendly, personable, and like to work independently, this may be just the job for you! RESPONSIBILITIES Ensure every guest is greeted and welcomed in a unique and personable way upon arrival. Book guest hotel reservations. Register guests to the hotel, verifying reservation, personal information and securing payment information. Answer and route calls as appropriate; take guest messages with accuracy. Promote the brand loyalty program and provide recognition and benefits to all present members. Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner. Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level. Responsible for cash drawer contents and transactions during shift. Maintain accurate records including cash flows, registration cards, reservation cards, and property walks. Process all market and retail transactions for the guests. Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions. Maintain appropriate market inventory levels, restocking when necessary. Handle confidential information, including guest records, with a high degree of integrity. QUALIFICATIONS High School Graduate or GED required. Knowledge of front desk operations and procedures, guest services and hotel services. Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests. Able to work independently and desire to participate as part of a team. Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred. Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Demonstrate genuine care for customers and employees. Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Able to work in a fast-paced environment. BENEFITS PTO with immediate accrual Access 50% of your wages prior to payday Discount program for car rentals, travel, entertainment, etc. Hotel Discounts Worldwide Health Insurance Dental Insurance Vision Insurance Basic Life/AD&D and Supplemental Life Insurance Voluntary Options - Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal Employer Sponsored Long-Term Disability Coverage 401(k) with immediate match Double Time for Holidays Worked Health Savings Account Employee Assistance Program (EAP) Dependent Care FSA
$34k-42k yearly est. Auto-Apply 60d+ ago
Night Auditor - Part Time
Evergreen Hospitality Management
Guest service representative job in Vancouver, WA
Requirements: Minimum high school diploma. Available to work shifts between the hours of 9pm and 8am. Must be able to work weekends. Strong customer service skills with outgoing personality. Must wear the appropriate uniform as prescribed by Evergreen's policy. Must maintain personal cleanliness. General Responsibilities Daily operations of front desk duties to include but not limited to: Check in/out guest Room assignments Complete nightly audit procedures Emailing out reports to management Tax exempt procedures Balancing of AR Accounts Shift and contingency reports Phone calls, transfers, etc. Must have based keyboarding experience Greet each guest and ensure that they are satisfied. Assist in any area as requested by supervisor Adhere to all polices and procedures Ability to sit/stand for 8 hour shifts. Ability to work independently Optimum Attributes: Pleasing personality and good communication skills. Ability to exceed the expectations of guests. Well-groomed and professional appearance. Willing to work on weekends and holidays. Strong work ethic and outgoing personality. View all jobs at this company
$36k-45k yearly est. 60d+ ago
Part Time Night Auditor - Candlewood Suites - McChord Field
IHG Career
Guest service representative job in Lewisville, WA
Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Key Accountabilities Be the warm welcome that kicks off a memorable guest experience. Acknowledge IHG Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Handle cash and credit transactions. Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns. Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed. Take pride in your appearance and place as a brand ambassador. Always know what events and activities are on the day's schedule. Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues. Balance and audit for accuracy all room and tax charges, cashier's reports, and guest and house accounts. Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses. Transmit credit card batches. Act as hotel system liaison during night hours. Call in and open tickets with Opera, Protobase, or System Support during the overnight hours if a system fails or issues occur. Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information. Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages. Promote teamwork and quality service through daily communications and coordination with other departments. May assist with other duties as assigned. Jump into other ad-hoc duties when your colleagues need your help. Key Skills & Experiences Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to. Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories. Fluency in the local language - extra language skills would be great, but not essential. Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers Flexibility - night, weekend and holiday shifts are all part of the job. You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential. Experience - ideally you'll have spent at least one year in a front desk or guest service position. Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. The hourly pay range for this role is $16.66 to $28.80. This range is only applicable for jobs to be performed in Joint Base Lewis-McChord, WA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees. You can apply for this role through the link below (or through internal career site if you are a current employee). Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
$16.7-28.8 hourly Auto-Apply 49d ago
Guest Service Representative
Bubbly Paws
Guest service representative job in Vancouver, WA
Do you love dogs? Would it be a dream to hang out with them all day? If you answered YES, we'd love to meet you. We are looking for a Guest Service Representative to join our team. This is a critical role to our stores and is the first impression of our brand for our customers (human and dog!) This person must be comfortable around all types of dogs and be willing to learn about them and how to give them and their owners the best care and service. Responsibilities: Retail sales and product merchandising/organizations Coordinating and booking grooming appointments Supporting owners with the self-serve dog wash process Must Haves: Trustworthy Strong work ethic and works well independently Enjoys cleaning and working in a clean, safe environment Strong attention to detail Loves connecting with both humans and dogs Values the importance of strong customer service - knows that every interaction can make someone's day! Job Types: Part-time - $17/hr starting Visit bubblypaws.com or our Instagram at @bubblypaws to learn more about us and see some of the dogs you'd get to spend time with.
$17 hourly 60d+ ago
Front Desk Agent l Holiday Inn | Wilsonville, OR
PM New 2.8
Guest service representative job in Wilsonville, OR
· Balance rooms and room inventory daily. · Post and balance charges and settlements in a timely and efficient manner. · Maintain files and reset the systems for next day operations. Summary of Essential Job Functions Approach each guest interaction with the mindset of exceeding guest expectations. Embrace the Holiday Inn culture personifying it in daily interactions with guests and Talent alike. Complete the registration process by inputting and retrieving information from a computer system, and confirming pertinent information including number of guests, all adult guest names, address, phone number, email address and room rate. Help create an energized environment as a participating member of Holiday Inn Talent. Promote the Holiday guest loyalty program providing recognition and benefits to all present members. Describe member benefits to non-members with the goal of enrollment. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide room keys and hotel information to guests. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record forms of payment. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear communication. Input messages and guest requests into the computer. Retrieve messages and communicate the content to the guest as appropriate. Issue luggage claims and store/retrieve luggage as requested. Issue mail, small packages and facsimiles for customers as requested. Close guest accounts at time of check-out and ascertain satisfaction. In the event of dissatisfaction, negotiate service recovery. Resolve guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as insufficient heating or air conditioning, cleanliness, and service, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Do their part to assure the cleanliness and conditions of the lobby by straightening up after guests. Responsible for communicating larger issues to Housekeeping and Engineering for immediate attention. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Abilities Required Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout the front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons. · Must be able to stand and exert well-paced ability for up to 4-hours in length at a time. · Ability to spend extended lengths of time viewing a computer screen. · Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. · Must be able to lift up to 15-lbs. occasionally. · Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Work Habits: · In order to maintain a positive guest and team member experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. · You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.
$33k-39k yearly est. 48d ago
Full Service Hotel Front Desk Agent - AM Full-Time
Hotel Indigo 3.7
Guest service representative job in Vancouver, WA
Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Education & Experience High School diploma or equivalent required; College course work in related field helpful. Experience in a hotel or a related field preferred. Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing. Ability to read, comprehend and write simple instructions and/or short correspondence and memos. Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations. An operational knowledge of Microsoft Office suite. Must be willing and can work a varied schedule that may include evenings, nights, weekends and holidays. Holds an understanding of hotel products and guest services (i.e., lifestyle, full service, etc.). Ability to participate in the creation of an enjoyable work environment. Job Duties & Functions Approach all encounters with guests and associates in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with Indigo One, LLC standards, as required by scheduling, which will vary according to the needs of the hotel. Always comply with Indigo One, LLC policies, standards, and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; always maintain a friendly and warm demeanor. Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met. Handle requests for information, mail, and messages in an efficient and courteous manner. Answer guest inquiries about hotel service, facilities and hours of operation. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel. Be aware of all rates, packages, and special promotions; Be familiar with all in-house groups; Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Be familiar with all Indigo One, LLC policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient, and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms. Always use proper two-way radio etiquette when communicating with other associates. As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members. Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel. Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds. Benefits All benefits are available post introductory period of 90 days. Full-Time associates (30+ hours/week) Paid Time Off (PTO) per WA State requirements (1 hour/40 hours worked). Paid Vacation per MKM policy after one (1) year of service (+16 hours/year, maxing up to 48 hours). Qualify for Medical, Dental and Vision insurance. 6 Paid Holidays a year. IHG team member benefits. Part-Time associates Paid Time Off (PTO) per WA State requirements (1 hour/40 hours worked). 6 Paid Holidays a year. IHG team member benefits. General This is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor. Management reserves the right to change this , job responsibilities, duties, and working hours as needs prevail. If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company. Indigo One, LLC is an at-will employer. This is a guideline and does not constitute a written or implied employment contract. I HAVE READ AND UNDERSTAND THE AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND / OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION. Salary Description $18.00/Hr.
$18 hourly 45d ago

Learn more about guest service representative jobs

How much does a guest service representative earn in Beaverton, OR?

The average guest service representative in Beaverton, OR earns between $21,000 and $35,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.

Average guest service representative salary in Beaverton, OR

$27,000

$21,00010%

$27,000Median

$35,00090%

What are the biggest employers of Guest Service Representatives in Beaverton, OR?

The biggest employers of Guest Service Representatives in Beaverton, OR are:

Job type you want

Full Time

Part Time

Internship

Temporary

Zippia Careers
Office and Administrative Industry
Guest Service Representative Jobs
Locations
Beaverton, OR
Guest Service Representative Beaverton, OR Jobs

Guest service representative jobs in Beaverton, OR - 582 jobs

Customer Service Representative