Guest service representative jobs in Castle Rock, CO - 990 jobs

BENEFITS: Medical, Dental, Vision, 401K Shift: 7:30a-4:30p Monday-Friday Pay: $23-25/hour AHF Products has a job opportunity for a Customer Service Rep, working at the will-call desk, to be located in Denver, CO. Reporting to the Branch Manager, the CSR's responsibilities include assisting with day-to-day sales activities, processing all customer orders to completion via delivery or will call, presenting products to customers, answering questions regarding products, pricing, ship dates and acting as a relationship ambassador to contractors, installers, architects, builders, and designers. Responsible for ensuring all customers who come in contact with Crossville Studios receive excellent service, while adhering to company policies and procedures. JOB DUTIES: Provide clients with unsurpassed service, expertise, and convenience throughout the sales and completion process. Maintain professional appearance and attitude at all times. Answer phones and greet clients as they enter the customer service area. Follow-up on orders that are on backorders and processing customer orders accurately. Use DANCIK to look up pricing, customer information, delivery dates, and process orders. Call customers to communicate on order status and ETA's. Liaison with outside sales reps. and managers. Organize and maintain the contractor area. Ensure all customers receive excellent customer service. Solve customer problems with a sense of urgency and accuracy. Communicate with the warehouse department regarding order status in staged areas. Schedule delivery and reminder calls to customers. Complete projects or assignments as delegated by the supervisor. Back up to other positions within the department when needed. Maintain positive communication skills and process customer orders accurately. Maintain an organized and efficient work area. Suggestive selling while placing orders and maintaining displays (tools, saws, cleaners, sealers). Scan all paperwork correctly (PO's, confirmations, POD's). Other duties as assigned. JOB QUALIFICATIONS: Knowledge of interior and exterior design, Ceramic and Porcelain tile, natural stone, and related products. Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers. Self-driven with a high level of energy and enthusiasm. Excellent relationship selling/customer focused sales abilities. Solution oriented with exceptional follow through. Good basic math skills, (including ability to take accurate measurements) Proficient with Windows based computer applications. Ability to perform well in a detail oriented, fast paced environment. PHYSICAL DEMANDS: You will be expected to sit for long periods of time frequently. Frequently spending extended periods of time on the phone with customers. Occasional lifting up to 50 lbs may be required. MENTAL DEMANDS: Think analytically Make decisions Develop options and implement solutions Work with a team Maintain regular and punctual attendance (consistent with ADA and/or FMLA) Attention to detail Communicate effectively Multitask in a fast-paced environment Work with a Sense of Urgency AHF PRODUCTS: AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce, Armstrong FlooringTM, Hartco, Robbins, LM Flooring , Capella, HomerWood, Hearthwood, Raintree, Autograph, Emily Morrow Home, tmbr, Crossville, and Crossville Studios. Our commercial brands include Bruce ContractTM, Hartco ContractTM, AHF Contract, Armstrong Flooring, Parterre, Crossville and Crossville Studios. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Benefits: 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR OFFICE: April has been proudly serving the community as a State Farm agent since 2002, bringing over two decades of experience and leadership to the business. Our close-knit team of ten operates across two offices and is built on shared values like growth, connection, and integrity. We foster a supportive, people-first culture where genuine relationships and a commitment to doing what's right are at the center of everything we do. We believe in creating an environment where team members feel valued, supported, and inspired to grow-both personally and professionally. Here's what we offer: PTO and benefits available after just 90 days Employer-matched 401(k) Health insurance with 50% employer contribution 12 BetterHelp sessions per year for mental wellness Quarterly team-building events and an annual holiday party Snacks on-site to keep you fueled Continuous professional development opportunities If you're someone who thrives in a collaborative environment, values honest and compassionate service, and wants to make a meaningful impact-this is a place where you can truly grow. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with April Welch - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. Bilingual Spanish preferred.

Answering the phones Explaining our services to potential clients Manage the customer experience Scheduling of appointments Dispatch, routing, and scheduling of jobs for our technicians Shift: 8 hour daytime shift, full-time Availability: General wor Customer Service Representative, Customer Service, Customer Experience, Representative, Retail, Construction

Patient's Choice, a DME - Durable Medical Equipment company, specializes in wheelchair and mobility products. We are looking for a new member of our team to support our Sales Staff out in the Field. The company was founded in 2007 in Rolling Meadows, IL and is a leader in the Durable Medical Equipment Industry. This is a full-time employment position with great benefit package. We are looking for someone that has some background and/or aptitude to learn Medicare and Medicaid Policy as it relates to the Home Medical Equipment market. This individual would support the Sales Reps in the field along with Customer Service. Responsibilities Full-time Position - comes with full Benefits Package + Incentives Aptitude to multi task and have a highly self-disciplined work ethic Must be highly organized, focused, and motivated to work in our "Denver, CO " office -working with our own Sales Representatives in their process of working referrals to making the delivery and helping our patients improve their mobility needs. Due to Medicare / Medicaid Policy changing frequently is critical to stay relevant. Require individual to be an excellent communicator. Activities includes phone calls to/from our patients, assist with scheduling deliveries, & support the paperwork workflow. Work in a collaborative environment where we learn and apply as a team. Qualifications and Compensation EXPERIENCE & EDUCATION Some College Preferred or Experience with Administrative Tasks COMPENSATION Salary is commensurate with experience Medical and Dental - (Full Time) 401K - Company Matching (Full Time) FSA - Flexible Spending Account (Full Time) Vacation and Holidays (Full Time) PC Gains - Profit Sharing We look forward to meeting serious candidates that have the aptitude to continue to learn. Please submit resume and references if you feel you would be a good match for this position. Best regards, Patient's Choice Management

Primary Duties and Responsibilities: All job functions are expected to be maintained during weekly schedule. The employee must arrive on time to address customer phone calls and visits. Dress code is business casual. • Manage front desk activities. o Answer phone in a timely and friendly manner and transfer as needed o Take accurate messages o Greet customers and escort to closing rooms • Manage incoming and outgoing mail • Collect earnest money via mail or by person and deliver to appropriate source • Handle special assignments as deemed necessary by manager • Maintain appearance of front office space • Order and inventory office supplies on a weekly basis • Assist with group inbox - data entry, assigning emails, other duties as needed Qualifications: • One year of administrative/reception work is required • High School Diploma or equivalent • Bilingual (Spanish) highly sought • Background in customer service and office environment is preferred • Able to follow all company procedures and policies including meeting the company customer service expectations • Experience using Microsoft Word, Outlook, Adobe • Candidate should be dependable, reliable and prompt. If you are not a person that can make it to work on time, please do not apply! Skills: • Strong oral and written communication skills • Exceptional customer service • Effective listening skills • Able to multi-task *All applicants will be subject to a background check.

Why Choose a Career with the AAA The Auto Club Group (ACG) * Established brand that has been around for over 100 years. Our members know and trust us! * Branch Offices house travel, membership, insurance sales and support employees * You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. Excellent Opportunities to Build a Career Path: The Licensed Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as: * Other Branch positions - Field Insurance Sales Agent, Travel Agent or * Other Departments such as: * Call Centers (ERS, Sales and Service, etc.) * Automotive Services * Claims * Underwriting and more A DAY IN THE LIFE of a Licensed Customer Service Representative The Auto Club Group is seeking Licensed Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs. * Provides a high level of support services to members related to the sales and service function including servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products * Generates leads, update members on travel and insurance specials, and provides travel information * Provides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer * Responds to customer inquiries and refers to agent when appropriate * Provides a high level of administrative support to Travel and Insurance Agents during peak periods * Provides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel * Conducts outbound promotional calls for insurance and /or travel products * Participates in a team environment to promote customer satisfaction and consistent service following the customer service model * Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary * Participates in office events developed to generate revenue, improve member awareness of products, and support local community activities * Other duties as assigned HOW WE REWARD OUR EMPLOYEES Our Auto Club Group Licensed Customer Service Representatives earn a competitive hourly wage of $23.00 with additional incentives and an annual bonus potential based on performance. ACG offers excellent and comprehensive benefits packages: * Medical, dental and vision benefits * 401k Match * Paid parental leave and adoption assistance * Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays * Paid volunteer day annually * Tuition assistance program, professional certification reimbursement program and other professional development opportunities * AAA Membership * Discounts, perks, and rewards and much more WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications: * Active State Property & Casualty License or ability to attain within 90 days of start date Education: * High School Diploma or equivalent Work Experience: * Providing a high level of customer-focused service * Servicing insurance policies and processing applications, renewals and amendments, and taking payments * Responding to billing and coverage questions * Promoting sale of insurance products and/or travel and membership products * Outbound promotional calls for insurance and/or travel * Computer software applications (Word, Excel, etc.) and Web based operations Successful candidates will possess: * Insurance and travel terminology * General insurance and/or travel regulations * Underwriting procedures * Sales regulatory and compliance guidelines * Travel Systems (e.g. Focal Point, View point, ITT, AXIS, etc.) and/or Insurance Systems (e.g. PPS, POS, IMS, IPM) and/or membership systems * Communicate effectively (verbal and written) with others in a work environment * Perform mathematical calculations to accurately perform monetary transactions * Work effectively in a Team environment * Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility * Work irregular hours including holidays and weekends (may include community events) * Work under pressure in a high volume, fast paced customer service environment Work Environment This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role. Responsibilities Provide basic counseling on available products and services to meet member needs Assist members with opening and maintaining deposit accounts, loans, and other financial products Research and resolve basic account discrepancies and service requests Identify opportunities to cross-service products and enhance member relationships through education Understand and comply with all relevant federal and institutional regulations related to financial products and services Support team members by sharing knowledge and best practices as experience grows Ensure cash and other negotiable instruments are handled properly and securely Process routine transactions, including deposits, withdrawals, loan payments, and check cashing Perform other duties as assigned Qualifications Experience in building effective relationships through rapport, trust, diplomacy, and tact Effective research, analytical, and problem-solving skills Experience working independently and in a team environment Experience maintaining composure in a high-production and changing environment Experience navigating multiple systems efficiently and adapt to evolving technologies Effective skill exercising sound judgment and make informed decisions Ability to embrace and support change initiatives in a dynamic and continuously evolving environment Effective verbal and written communication skills to engage with members and colleagues Desired Qualifications Working knowledge of deposit and loan products, services, and operational procedures Experience in customer service, preferably in banking or a financial institution Hours: Available Monday - Saturday, hours based on business needs. Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required) Location: 2125 South Webster Street Suite 101, Lakewood, Colorado 80227 Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. *Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at . About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Fortune 100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

City, State:Golden, Colorado Title: Guest Service Agent FLSA: Exempt/Non-Exempt Status: Part-time, full-time, seasonal, on-call. Reports to: Front Office Manager Pay Range: $19-$20/hr Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction. Essential Functions and Duties: Greet, register, and assign rooms to guests upon their arrival. Verify guest credit and establish payment methods for accommodation. Keep accurate records of room availability and guest accounts using property management systems. Compute bills, collect payments, and make change for guests. Perform basic bookkeeping tasks, such as balancing cash accounts. Issue room keys and provide necessary instructions to bell attendants. Review accounts and charges with guests during the check-out process. Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems. Transmit and receive guest messages using telephones or switchboards. Coordinate with housekeeping and maintenance staff to address guest-reported issues. Make and confirm reservations for guests. Answer inquiries about hotel services, nearby dining, shopping, and entertainment options. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and Skills: Previous experience in a hotel front desk or guest service role preferred. Strong customer service and communication skills to interact effectively with guests and staff. Proficiency in using property management systems and basic office software (e.g., Word, Excel). Ability to handle cash transactions and perform basic bookkeeping tasks. Excellent problem-solving abilities to resolve guest issues efficiently. Strong organizational skills with attention to detail in managing guest reservations and records. Ability to work independently and follow established hotel policies and procedures. Work Environment: Primarily indoor work within the hotel's front desk and lobby areas. Requires standing and walking for long periods throughout the shift. Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies). Flexible schedule , including availability for evening, weekend, and holiday shifts. Frequent use of a computer and telephone, interacting with guests and team members. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2025-12-19 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Guest Experience Representative, 2026 Season Guest Experience Representatives play an essential role in providing a safe, welcoming, and enjoyable experience for all Guests at Coors Field. Representatives assist with ticket scanning, seating, directions, and Guest inquiries while maintaining a professional and approachable attitude. This seasonal role supports our mission of delivering exceptional service and upholding the Colorado Rockies' C.A.R.E.S. standards - Courteous, Aware, Responsive, Experience-Focused, Service With A Smile, Please & Thank You. While this summary highlights the general purpose and key expectations of the role, individual responsibilities may vary based on assignment or event needs. Detailed role descriptions and specific duties are available from your Supervisor, Team Lead or Event Services Management Team. DUTIES & RESPONSIBILITIES: Promote a positive fan experience by demonstrating professionalism and teamwork. Greet guests, answer questions, and provide accurate directions. Assist Guests with disabilities or special needs in accessing seating or services. Validate tickets, monitor entry points, and ensure adherence to ballpark policies. Screen for prohibited items and manage claim checks for items not allowed in the ballpark. Respond to Guest issues or incidents in a calm, professional manner. Maintain crowd control, especially during high-traffic times, and direct guests to their seats. Inspect areas for safety hazards and report concerns to the supervisor. Monitor alcohol consumption, report intoxicated or disruptive guests, and follow T.E.A.M. (Techniques for Effective Alcohol Management) guidelines. Help guests with ticket issues by directing them to the Guest Experience Center. Walk through seating areas to monitor guest safety, including responding to potential injuries or altercations. Support emergency and evacuation procedures as directed. Adhere to Coors Field policies and customer service standards C.A.R.E.S. program (Courteous, Aware, Responsive, Experience Focused, and Smile, Please & Thank You, as it represents the key elements of providing excellent customer service). Rotate roles as needed and stay at your assigned post unless on break. JOB REQUIREMENTS: High school diploma or equivalent preferred. No previous experience required. Excellent verbal communication skills. Punctual with consistent attendance, available for at least 50% of games each month and/or 50% of the overall season's games. Must be able to work well in a team and communicate effectively with the public. Ability to obtain and maintain TEAM (Techniques for Effective Alcohol Management) certification. WORK SCHEDULE: Part-time, seasonal role with hours varying by event including Rockies Home Games and Concerts at Coors Field PHYSICAL REQUIREMENTS: Ability to work in various weather conditions (sun, rain, wind, cold, heat). Stand for up to 6 hours and walk frequently around the ballpark, including navigating stairs and aisles. Clearly communicate directions and assist in emergencies, including evacuations. Lift, bend, and assist guests with seating or retrieving items. Operate a ticket scanner and inspect bags for prohibited items. Respond to safety concerns, including injuries or incidents in crowded areas. Remain calm and focused during high-stress or emergency situations. COMPENSATION & BENEFITS: PAY: $19.29 per hour Our seasonal Event Services team members enjoy: Flexible work schedule. Employees choose their shifts and can earn incentives or additional compensation for specific shifts Employee assistance program focused on Mental Health Support, Life Coaching Services, Work-Life Resources, Legal Referrals, Financial Consultation, Personal Assistance, and Medical Advocacy for employees and their immediate family members Colorado Secure Savings IRA Sick time Discounted tickets Discounts at Dugout stores Recognition Program Disclosure statement: Please note that all benefits are subject to eligibility requirements and the terms of official plan documents, which may be modified or amended at any time. While our philosophy is the same everywhere, benefits may vary by work location. APPLICATION PROCESS: Applications will be reviewed on a rolling basis The estimated time to complete the recruitment process will be between January 26th, 2026 and February 28, 2026. EQUAL OPPORTUNITY EMPLOYER: Rockies baseball is for everyone! We pride ourselves on hiring, developing, and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants and employees will receive consideration for employment or promotion without regard to race (including, but not limited to, traits historically associated with race, such as hair texture and length and/or protective hairstyles), color, national origin, gender identity, gender expression, sexual orientation, familial status, marital status, ancestry, age (40+), creed, religion, disability, veteran status, pregnancy/childbirth and related conditions, or any other category or activity protected by law. In addition, we will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities in compliance with the ADA. All employment and promotion decisions will be decided on the basis of qualifications, merit, and business needs. ExperiencePreferred 2 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Guest Experience Representative, 2026 Season Guest Experience Representatives play an essential role in providing a safe, welcoming, and enjoyable experience for all Guests at Coors Field. Representatives assist with ticket scanning, seating, directions, and Guest inquiries while maintaining a professional and approachable attitude. This seasonal role supports our mission of delivering exceptional service and upholding the Colorado Rockies' C.A.R.E.S. standards - Courteous, Aware, Responsive, Experience-Focused, Service With A Smile, Please & Thank You. While this summary highlights the general purpose and key expectations of the role, individual responsibilities may vary based on assignment or event needs. Detailed role descriptions and specific duties are available from your Supervisor, Team Lead or Event Services Management Team. DUTIES & RESPONSIBILITIES: Promote a positive fan experience by demonstrating professionalism and teamwork. Greet guests, answer questions, and provide accurate directions. Assist Guests with disabilities or special needs in accessing seating or services. Validate tickets, monitor entry points, and ensure adherence to ballpark policies. Screen for prohibited items and manage claim checks for items not allowed in the ballpark. Respond to Guest issues or incidents in a calm, professional manner. Maintain crowd control, especially during high-traffic times, and direct guests to their seats. Inspect areas for safety hazards and report concerns to the supervisor. Monitor alcohol consumption, report intoxicated or disruptive guests, and follow T.E.A.M. (Techniques for Effective Alcohol Management) guidelines. Help guests with ticket issues by directing them to the Guest Experience Center. Walk through seating areas to monitor guest safety, including responding to potential injuries or altercations. Support emergency and evacuation procedures as directed. Adhere to Coors Field policies and customer service standards C.A.R.E.S. program (Courteous, Aware, Responsive, Experience Focused, and Smile, Please & Thank You, as it represents the key elements of providing excellent customer service). Rotate roles as needed and stay at your assigned post unless on break. JOB REQUIREMENTS: High school diploma or equivalent preferred. No previous experience required. Excellent verbal communication skills. Punctual with consistent attendance, available for at least 50% of games each month and/or 50% of the overall season's games. Must be able to work well in a team and communicate effectively with the public. Ability to obtain and maintain TEAM (Techniques for Effective Alcohol Management) certification. WORK SCHEDULE: Part-time, seasonal role with hours varying by event including Rockies Home Games and Concerts at Coors Field PHYSICAL REQUIREMENTS: Ability to work in various weather conditions (sun, rain, wind, cold, heat). Stand for up to 6 hours and walk frequently around the ballpark, including navigating stairs and aisles. Clearly communicate directions and assist in emergencies, including evacuations. Lift, bend, and assist guests with seating or retrieving items. Operate a ticket scanner and inspect bags for prohibited items. Respond to safety concerns, including injuries or incidents in crowded areas. Remain calm and focused during high-stress or emergency situations. COMPENSATION & BENEFITS: PAY: $19.29 per hour Our seasonal Event Services team members enjoy: Flexible work schedule. Employees choose their shifts and can earn incentives or additional compensation for specific shifts Employee assistance program focused on Mental Health Support, Life Coaching Services, Work-Life Resources, Legal Referrals, Financial Consultation, Personal Assistance, and Medical Advocacy for employees and their immediate family members Colorado Secure Savings IRA Sick time Discounted tickets Discounts at Dugout stores Recognition Program Disclosure statement: Please note that all benefits are subject to eligibility requirements and the terms of official plan documents, which may be modified or amended at any time. While our philosophy is the same everywhere, benefits may vary by work location. APPLICATION PROCESS: Applications will be reviewed on a rolling basis The estimated time to complete the recruitment process will be between January 26th, 2026 and February 28, 2026. EQUAL OPPORTUNITY EMPLOYER: Rockies baseball is for everyone! We pride ourselves on hiring, developing, and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants and employees will receive consideration for employment or promotion without regard to race (including, but not limited to, traits historically associated with race, such as hair texture and length and/or protective hairstyles), color, national origin, gender identity, gender expression, sexual orientation, familial status, marital status, ancestry, age (40+), creed, religion, disability, veteran status, pregnancy/childbirth and related conditions, or any other category or activity protected by law. In addition, we will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities in compliance with the ADA. All employment and promotion decisions will be decided on the basis of qualifications, merit, and business needs.

& Summary The front desk agent will assist guests and members with all queries via email and phone, guest arrivals and departures; make reservations, cancellations and answer questions on rates, hotel facilities, and services with efficiency and professionalism. Essential Functions: * Conduct all check in and checkout procedures for the hotel according to hotel standards * Have knowledge of Property management system, Jonas, Jonas Activity management, Kipsu, Sertifi, and Resqueue. * Have knowledge of entire Reservation procedure according to property procedures. * Handle incoming calls to the property and answer calls promptly by the third ring and in a courteous manner. * Makes pre arrival calls and mid stay check in calls daily. * Performs all accounting duties including posting charges, account settlements, and shift closing. * Maintains accurate daily event information. Maintains daily posting of event sheet. * Communicates member and guest questions and requests to appropriate departments and tracks requests. * Knowledgeable in hotel and guest room facilities/services. * Knowledgeable in hotel room rates and selling strategies. * Have awareness of the credit policy of the resort, how to credit and bill reservations and how to explain hotel bills and charges. * Process all transmissions of reservations, changes and cancellations from all sources, telephone, mail, in person, etc. * Adds alerts and comments to reservation that are necessary to ensure all guest needs are met. * Blocks Cottage and Casita reservations to assure maximum opportunity to sell three-bedroom units. * Assists in taking reservations for hotel outlets and services. * Is detail oriented to ensure that all relevant information is notated, and all tasks are complete and communicates as needed with colleagues and other departments * Is calm under pressure and uses self-control in challenging situations. * Conducts service recovery as needed to ensure that any guest issues are solved or escalated to appropriate departments before the guest departs. * Review arrival report daily. * Understand the property's policy on guaranteed and no-show reservations and cancellation policy and communicates to guests and members. * Ensures that proper telephone manners are always maintained, treating every guest with courtesy and respect in a warm friendly manner and addressing the guest by name. * Deliver "I Am Proud" service standards and department-specific signature touch points. * Establish cross-departmental channels of communication among teammates that are consistent and complete. Additional Duties and Responsibilities: * Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction. * Provide extraordinary service that is "Enriching by Nature." * Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments. * Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values. * Be empowered to make things go right if they go wrong. * Give the guest/member a fond farewell. * Address feedback by utilizing the LEARN Model. * Demonstrate a professional appearance and be attentive to what matters most. * Comply with company policies and procedures. * Observe and adhere to safety guidelines. * Answering, screening, and forwarding calls in a professional and courteous manner. * Handling general phone inquiries about the organization. * Directing external calls to designated departments or individuals. * Transferring internal calls across departments and between staff. * Relaying written or verbal messages in a timely and accurate manner. * Keeping records of calls placed and charges incurred. * Assisting with other administrative duties, including copying, scanning, faxing, and emailing. Marginal Functions: * Perform other duties as assigned. * Interface positively with other departments, offering assistance when needed. * Displays care in use of equipment and maintains an organized and professional work environment. Position Requirements: Minimum Knowledge & Skills: * Must have basic knowledge of Microsoft Word and Excel. Formal Education and Job-Related Experience: * This position requires a minimum formal education of a high school diploma. Some experience with Opera property management system, though not required, would be beneficial. License, Registration, and/or Certification Required: * Valid Driver's License required External and Internal Personal Contact: Communications: * Daily - Communicate with front desk agents, concierge, valet, Sales and Catering and housekeeping regarding reservations needs * Weekly - Communicate with Concierge, front office and Sales departments to ensure upcoming reservations needs are communicated * Occasionally - Participate in one-on-one coaching sessions. * Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication. Additional Licenses and/or Certifications Required: YES NO Valid Driver's License X CPR Certification X Food Protection Manager Certification X Food Handler Certification X Alcohol Server/Seller Certification X Position Analysis/Specifications: N/A (Not Applicable) OCCASIONAL FREQUENTLY Sitting X Standing X Walking X Bending Over X Crawling X Reaching X Crouching X Kneeling X Balancing X Pushing / Pulling X Lifting / Carrying: 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 70 lbs. X Manual Dexterity X Fine Motor Skills X Gross Motor Skills X Eye / Hand Coordination X Near Vision X Far Vision X Color Recognition X Hearing X Environmental Factors: Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather. YES NO Working Outside X Working Inside X Working Alone X Working Closely with Others X Excessive Cold / Heat X Excessive Humidity / Dampness X Noise / Vibrations X Working Above Ground X Working Below Ground X Working with Chemicals / Detergents / Cleaners X Working Around Fumes / Smoke / Gas X Walking on Uneven Surfaces X Operating Motorized Equipment or Vehicles X Working Around/Near Machinery/Motorized Equipment X Climbing on Scaffolds or Ladders X Continuous use with a Computer and Keyboard X Leader Signature: Date: A commitment to service excellence has permitted our company to be recognized for delivering extraordinary guest and member experiences. Success and growth in the future are dependent upon our ability to take Garden of the Gods Resort and Club (GGRC) to the next level. For this reason, our most important continuing objective is to provide unparalleled service and hospitality from the heart. The collective strength of the GGRC team is derived from the individual effort and dedication of every team member. The full use of your knowledge, experience, ability, and energy is important to our success as we work together for excellence. To be successful, your individual initiative, passion and commitment as well as thoughtful participation as a member of different teams in which you work is required. Individual effort in the performance of your own duties, and positive and productive interactions with others, both internal and external to the company, are crucial. In addition, we value and encourage your creativity, your continuous improvement and personal development, and your feedback on operations and how they may be improved. Team Member Signature: Date: The Garden of the Gods Resort and Club offers a diverse, dynamic, and thriving environment that supports career development for all our team members.

Job Summary: We are looking for a Guest Service Representative/Front Desk Clerk who will be responsible for greeting and welcoming guests to the hotel. Completes check-in and/or check- out of the guests stay. Accommodates special requests, follow thru with established check-in/out procedures. Benefits Competitive Pay Paid Time Off Employee Rate Discounts for Hotel Stays Team Work Environment Opportunities for Growth Responsibilities Greet customers promptly with a friendly and sincere welcome. Use a clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as hotel amenities and local attractions Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer Complete registration process by inputting and retrieving information from the computer system, confirming information including number of guests and room rate. Promote all marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and area's attractions Promptly answer the telephone using a clear speaking voice. Answer telephone with the hotel's scripted greeting. Input messages into the computer and retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Ensure all guest correspondences are kept confidential Close guest accounts at time of check out and inquire guest of satisfaction. In the event of dissatisfaction, contact management immediately Resolve issues such as location changes, providing additional room amenities and credit issues Record guest comments or complaints by listening and offering assistance in order to resolve any problems such as price conflicts, insufficient heating/cooling, etc. Performs miscellaneous job-related duties as assigned Requirements and Qualifications Regular attendance is essential May be required to work varying schedules and holidays Required to fully comply with the hotel's rules and regulations Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge skills and abilities Requires continual standing and movement throughout front office area Periods of standing exceeding 50% of work shift are required Maintain a well-groomed and professional appearance About Us: American Hospitality Management, Inc. (AHM) is a nationwide, award-winning, hospitality management group servicing limited and full service hotels, extended stay, and resort properties. The team culture throughout AHM Corporate and each property is unlike any other. We are one big team who provide a creative and collaborative environment for one another, supports each other, and assists each other whenever we are able. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Exchanges currency, checks, chips, coupons, and any other cash equivalents at the cage window and balances at the end of each shift. ESSENTIAL DUTIES AND RESPONSIBILITIES: A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Assists with guest transactions at the cage window Responsible to comply with all casino minimum internal control procedures as set forth by the Colorado Division of Gaming Must keep monthly compliance violations to the amount set by management. Mandatory attendance to all training to include, but not limited to: TIPS, Title 31, departmental meetings. Must be flexible to work one of three windows: employee window, back-up window, or customer window. Assists slot technicians and other employees by filling jackpot and fills or accepting/distributing various banks to other departments Completion of all accounting paperwork to ensure proper balancing of bank. Assists players with promotional items, to include: cash back for points, food comps, monthly mailer coupons, opening new player accounts, and monthly casino promotional events. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or equivalent. Prefer at least one year of customer service and cash handling experience. Proficient in basic computer. Language Skills: Must be able to communicate directly and professionally with all guests and fellow employees. Must have be a team player and enjoy working with and assisting people. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. CERTIFICATES, LICENSES, AND REGISTRATIONS: Must be able to obtain valid State of Colorado Gaming License. Must be able to obtain TIPS Card following mandatory training PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand or walk for long periods of time. Must have the ability to multi-task. Requires mobility. Exceptional eye/hand coordination and manual dexterity a must. Requires normal vision and hearing range with absence of color blindness. Requires the ability to distinguish letters, numbers, and symbols. Must be physically able to lift coin bags and canned coin weighing up to 50lbs in weight. TYPICAL WORKING CONDITIONS: Work is performed in the casino; staff contact required; tolerate varying conditions of noise level, temperature, illumination, and air quality. “The above is intended to describe those functions that are essential to the performance of this position. ‘Other' duties and responsibilities include those that are considered incidental or secondary to the overall purpose of the position. The Job Description does not imply or state that the above are the only duties and responsibilities assigned to the position. Employees holding this position will be required to perform any other job related duties requested by Management.”

Exchanges currency, checks, chips, coupons, and any other cash equivalents at the cage window and balances at the end of each shift. ESSENTIAL DUTIES AND RESPONSIBILITIES: A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Assists with guest transactions at the cage window Responsible to comply with all casino minimum internal control procedures as set forth by the Colorado Division of Gaming Must keep monthly compliance violations to the amount set by management. Mandatory attendance to all training to include, but not limited to: TIPS, Title 31, departmental meetings. Must be flexible to work one of three windows: employee window, back-up window, or customer window. Assists slot technicians and other employees by filling jackpot and fills or accepting/distributing various banks to other departments Completion of all accounting paperwork to ensure proper balancing of bank. Assists players with promotional items, to include: cash back for points, food comps, monthly mailer coupons, opening new player accounts, and monthly casino promotional events. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or equivalent. Prefer at least one year of customer service and cash handling experience. Proficient in basic computer. Language Skills: Must be able to communicate directly and professionally with all guests and fellow employees. Must have be a team player and enjoy working with and assisting people. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. CERTIFICATES, LICENSES, AND REGISTRATIONS: Must be able to obtain valid State of Colorado Gaming License. Must be able to obtain TIPS Card following mandatory training PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand or walk for long periods of time. Must have the ability to multi-task. Requires mobility. Exceptional eye/hand coordination and manual dexterity a must. Requires normal vision and hearing range with absence of color blindness. Requires the ability to distinguish letters, numbers, and symbols. Must be physically able to lift coin bags and canned coin weighing up to 50lbs in weight. TYPICAL WORKING CONDITIONS: Work is performed in the casino; staff contact required; tolerate varying conditions of noise level, temperature, illumination, and air quality. “The above is intended to describe those functions that are essential to the performance of this position. ‘Other' duties and responsibilities include those that are considered incidental or secondary to the overall purpose of the position. The Job Description does not imply or state that the above are the only duties and responsibilities assigned to the position. Employees holding this position will be required to perform any other job related duties requested by Management.”

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

We are looking for a Front Desk Agent to join our team and provide excellent customer service to our guests. The successful candidate will be responsible for greeting guests, answering phone calls, taking reservations, and providing information about the hotel and its services. This position requires excellent communication skills, an ability to multi-task, and a strong attention to detail. The ideal candidate will be organized, friendly, and have a positive attitude. Responsibilities: - Greet and welcome guests in a friendly and professional manner - Provide excellent customer service and address guest inquiries and concerns - Assist guests with check-in and check-out processes - Handle guest reservations and ensure accurate information is entered into the system - Answer phone calls and direct them to the appropriate department or individual - Process payments and maintain accurate records of transactions - Maintain a clean and organized front desk area Requirements: - Previous experience in guest service or a related field is preferred - Excellent communication and interpersonal skills - Strong problem-solving abilities and the ability to handle difficult situations with professionalism - Proficient in using phone systems and other office equipment - Ability to multitask and prioritize tasks effectively - Attention to detail and accuracy in handling guest information As a Guest Service Agent, you will play a crucial role in providing exceptional customer service to our guests. Your friendly demeanor, strong communication skills, and attention to detail will contribute to creating a positive experience for our guests. If you are passionate about guest relations and enjoy working in a fast-paced environment, we would love to have you join our team. View all jobs at this company

Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required. Greets guests with genuine and warm spirit of hospitality Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment Posts transactions to guest and master accounts Reviews guest account balance, ensuring that payment is secured Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards Reviews arrivals and blocks special requests Processes required reports, including down time, high balance, etc. Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items. Handles guest requests and concerns in a courteous and efficient manner Coordinates the delivery of guest services by other hotel departments and outside businesses Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner Prepares guest amenities, and ensures delivery in a timely manner Handles in-house guest reservation requests such as extension, late check-out, and rebooking Handles check-out procedures swiftly and accurately and assists guests on departure. Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests Stores guest luggage Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security Operates the franchise terminal and performs designated maintenance tasks Maintains procedures for credit control and handling of financial transactions Maintains guest safety & privacy by adhering to established procedures Issues safety deposit boxes for guest use, following security protocol Monitors key box, issuing keys to the appropriate staff members. Logs all transactions Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences Assists with the relocation of guests, when necessary Assists other departments during slow periods Additional duties may be added at any time at the discretion of management Consistently models the behavior of a ‘Baywood Ambassador' who: Maintains a professional image, including appearance, verbiage, and body language, at all times Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction Fosters teamwork by offering assistance to others, as needed Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures Recommends other Baywood properties to our guests, when appropriate Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations Skills/Qualifications Education: High School diploma Certifications / Licenses: TIPS, or similar approved, alcohol server training certification (as required) Experience: Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience. Additional Skills: Ability to multi-task Ability to communicate effectively, both written and oral Bilingual (Spanish & English) preferred, depending on geographic market Ability to work the shifts required for the position Ability to learn and adhere to Brand & Baywood Hotels' standards Ability to take information from various sources and determine a responsible course of action Ability to understand interdepartmental relationships Ability to operate office equipment and industry specific software (PMS) Ability to remain calm during stressful situations Physical Demands Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours) Sitting: Rarely Bending, Stooping, Reaching: Occasionally Lifting, Push/Pull: 40 lbs infrequently Driving: Rarely Traveling: None Environmental Conditions: Inside: Protection from weather conditions but not temperature changes Outside: Rarely View all jobs at this company

The Guest Service Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, handles all special requests for services or information in accordance with standard policies and procedures. RESPONSIBILITIES Register guests and assign rooms accommodating special request whenever possible Assist in pre-registration and blocking of rooms for reservations Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures Understand room status and room status tracking Know room locations, types of rooms available, and room rates Use promotional selling techniques to sell rooms and to promote other services of the hotel Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms Possess a working knowledge of the reservations department. Take same day reservations and future reservations when necessary File room keys Process guest check-outs. Post and file all charges to guest, mater, and city ledgers accounts Follow procedures for issuing and closing safe deposit boxes Use proper telephone etiquette Use proper mail, package, and message handling procedures Read and initial the pass-on log and bulletin board daily. Must know of daily activities and meetings taking place in the hotel. Attend meetings as required by management Coordinate guestroom maintenance work with the maintenance department Report any unusual occurrences or request to the manager or assistant manager Maintain the cleanliness and neatness of the front desk area All other duties, as assigned. Requirements KNOWLEDGE, SKILLS AND ABILITIES The Guest Service Agent must demonstrate knowledge in the following areas: - Customer Service experience - Know room locations, types of rooms available, and room rates - Comprehension of Spirit Hospitality and hotel's scheduling system-understand room status and room status tracking - Know Hotel brand standards - Know Accident prevention policies - Know all Safety and Emergency procedures - Knowledge of front office equipment This Position must demonstrate the following mental and physical skills: - Analytical and problem-solving skills - The ability to learn and adapt to technology used within the hotel - Excellent verbal and listening communication skills - Stress & time management skills - Ability to work well independently and in a group - Ability to stand for eight hours - Ability to perform physical requirements of the position - Ability to push and pull 30lbs. This position must demonstrate the following personal attributes: - be respectful, honest, and trustworthy - possess cultural awareness and sensitivity - demonstrate sound work ethics - demonstrate professional personal presentation through dress, communication, and actions WORKING CONDITIONS Physical Demands The Guest Service Agent will spend 8 to 10 hours a day walking or standing. This position will be required to bend at the knees and waist, squat, reach over-head, and extend arms out in front. This position works in an indoor setting. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Environmental Conditions The Guest Service Agent may be interrupted frequently to meet the needs and requests of guests. This position may find the environment to be busy and loud at times. Salary Description Hourly

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better