Guest service representative jobs in Cedar Rapids, IA - 161 jobs

Job Description Build your career, not just your resume. For more than 70 years, Regal Plastic has been a trusted leader in distributing and fabricating plastic products that power industries across the U.S. Now we're looking for a Customer Service Representative who's ready to grow with us and be the face of our Evansdale branch. This isn't a high-turnover call center job. You'll be building relationships with long-standing business customers, supporting sales teams, and learning a niche industry that offers room to advance. What You'll Do Support existing business accounts with quotes, bids, and order follow-ups. Answer and resolve customer calls and emails with accuracy and speed. Enter orders and track shipments to ensure on-time delivery. Partner with sales and management to identify new opportunities. Be the customer's voice inside our company. Hours are standard business hours, 8 a.m. to 4:30 p.m., Monday - Friday. What We Offer Starting pay $16.00 - $19.00 / hour DOE Full benefits: Medical, Dental, Vision, Life, LTD, 401(k) w/ match Paid time off and paid holidays Paid training in the plastics industry-technical knowledge included What We're Looking For Excellent communicator with strong problem-solving skills. Organized multitasker who thrives in a fast-paced office/warehouse support role. Positive, team-focused attitude. High school diploma (or equivalent). Ready to grow with Regal Plastic? Apply today and take the first step toward a career with stability, growth, and impact. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Powered by JazzHR NPUT2XeiAH

Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team! As the Guest Service Representative, you will interact with our guests to ensure their expectations are exceeded. Ensures clear communication with guestsduring the arrival and departure experience, phone interactions as well as general requests from guests. Be well versed in promotions, events, pricing, and sales strategy to meet the guest's request. Efficiently handles all payments received. Ensures key control as well as other systems and procedures are in place and followed for guest safety and security. Offers guests assistance whenever possible. Responsible for resolving escalated customer relations issues. QUALIFICATIONS: Previous customer service experience. Excellent computer and typing skills are required. Ability to communicate effectively with the public and other Team Members. Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin,sexual orientation, gender identity, disability or protected veteran status.

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise. Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. Replenishes retail merchandise and cake display case to ensure a strong visual presentation. Assists the Crafter in preparing cake decorations and packaging supplies as needed. Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. Maintains a consistent work attendance and punctuality record. Core Values and Competencies: Servant's Heart Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. Keeps the good of the team or guest ahead of personal interests or gain. Displays humility and empathy in interactions with others. Spirit of a Champion Demonstrates pride in responsibilities, an intense drive and a passion to succeed. Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a strong sense of urgency and adheres to NbC brand standards. Genuine Connections Projects warmth, enthusiasm, and optimism that attracts others. Builds positive, productive relationships with all team members. Listens actively and communicates openly, clearly and respectfully. Knowledge, Skills, and Abilities: Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. Enjoys interacting with diverse people and excels at providing a superior guest experience. Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. Is diligent, organized and self-motivated. Has the ability to understand and carry out oral and written instructions and request clarification when needed. Is comfortable with new technology and has the ability to operate a point-of-sale system. Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. Has the capacity to stand for extended periods of time and work in a fast-paced environment. Education, Certifications and Work Experience Requirements: Applicants must be 16 years of age or older. While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

Be the First Smile They See - and the Lasting Impression They Remember Chapter Aesthetic Studio is seeking a passionate Guest Service Sales Specialist to join our team. In this dynamic, full-time role, you'll be the heartbeat of the guest experience-setting the tone from the moment someone walks through the door. More than a receptionist, you're a relationship builder, confidence booster, and trusted guide throughout the guest journey. Job Type: Full-Time Hourly Rate: Starting at $18+/hour (based on experience) plus eligibility to earn monthly incentive pay. Why Join Chapter Aesthetic Studio? A supportive, people-first culture focused on delivering confidence through personalized care Ongoing training and professional development A modern, uplifting studio environment with a tight-knit, collaborative team Employee discounts on services and retail products Opportunities for growth and leadership across our expanding studio network What You'll Do: Welcome every guest with warmth, energy, and professionalism Create memorable experiences that foster loyalty and referrals Manage front-of-studio operations: phones, appointment booking, guest check-in/out, and payment processing Support guests through product education, service recommendations, rebooking, and financing options Help guests understand the value of retail products, service packages, and Chapter Rewards Club memberships Partner with clinical staff to guide guests through the new guest journey and enhance treatment planning Meet and exceed sales goals for services, memberships, and retail Maintain a clean, organized, and guest-ready studio environment What We're Looking For: At least 2 years of sales experience in a fast-paced, guest-focused environment Friendly, outgoing personality with excellent communication and interpersonal skills Tech-savvy and comfortable with phones, booking systems, and POS software Organized, detail-oriented, and adaptable under pressure High school diploma or equivalent required About Chapter Aesthetic Studio Chapter Aesthetic Studio is a premier aesthetic care provider where medical expertise meets modern beauty. As part of TAG - The Aspen Group, we're redefining the guest experience-making confidence accessible, care personalized and results remarkable. Ready to be the reason someone feels amazing today? Apply now and start your best Chapter yet. TAG - The Aspen Group was built on the simple idea of bringing better healthcare to more people. The independent healthcare practices TAG supports, operate more than 1,300 locations in 45 states through its six consumer healthcare brands: Aspen Dental , ClearChoice Dental Implant Centers , WellNow Urgent Care , Chapter Aesthetic Studio, and AZPetVet. Combined, the practices serve more than 35,000 patients a day and more than 8 million patients each year. TAG is headquartered at 800 W. Fulton Market in Chicago. For more information, visit teamtag.com. TAG-The Aspen Group, its affiliates, related companies and supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Hourly Rate: Starting at $18+/hour (based on experience) plus eligibility to earn monthly incentive pay.

📞 BDC / Customer Service Representative - McGrath Family of Dealerships Location: Cedar Rapids, IA Schedule: Full-Time For more than 70 years, the McGrath Family of Dealerships has been Eastern Iowa's most trusted name in automotive sales and service. Representing multiple manufacturers across the region, we continue to grow by delivering exceptional customer experiences-and we're looking for customer-focused professionals to help drive that success. This role is ideal for someone with prior customer service, receptionist, call center, or inside sales experience who enjoys building relationships, managing high call volumes, and being the first point of contact for customers. What You'll Do Serve as the primary point of contact for customers via phone, text, email, chat, and web inquiries Handle inbound sales and service calls with professionalism and efficiency Build rapport with customers and schedule appointments for sales and service teams Provide accurate information on vehicles, services, promotions, and maintenance programs Present initial financing or payment options based on customer needs Maintain detailed and accurate notes in the CRM system Follow up with customers to ensure a seamless and positive experience Work closely with the BDC, sales, and service teams to meet performance goals What We're Looking For Prior customer service, receptionist, call center, or BDC experience preferred Strong phone presence with clear, confident, and professional communication Ability to manage multiple tasks in a fast-paced environment Comfortable using CRM systems and learning new technology quickly Strong organization, follow-through, and attention to detail Positive, dependable, and team-oriented mindset Punctual, professional, and committed to high customer service standards What's in It for You Hourly pay plus uncapped bonus opportunities PTO starting Day 1 Medical, dental, and vision insurance 401(k) with company match Career growth opportunities - 97% of promotions come from within Supportive, fast-paced, and collaborative team environment If you enjoy customer interaction, thrive on communication, and want to build a long-term career with a growing organization, apply today and join the McGrath Family of Dealerships in Cedar Rapids . Get a glimpse into what it is like to work for McGrath: ************************************* PBAt7s&list=PLhI2Hn5NZlhNQ5dajQ6Jf5K7sn0_rdZ32

Shift Differential: For hours worked 4pm - 12 am ($.50/hour) or 12am - 8am ($1.00/hour) Shift: Swing Shift - typically 6pm - 2am (Schedule may vary due to business demands and could include weekends and holidays.) Full-time opportunities available! Full-time positions offer generous benefit package including Health Plan (Medical, Dental, and Vision), PTO, Holiday Pay, 401(k) Retirement Savings Plan, and much more! Non-Safety Sensitive Job Summary Performs in a pleasant, professional and efficient manner, a combination of duties mainly related, (but not limited to) check-in and checkout of guests that contribute to an overall positive experience for the guest. Essential Job Duties Greets, registers, and assigns rooms to guests in a warm and friendly manner. Issues room key and escort instructions to Bell Staff, or directly to guest as appropriate, without announcing room number. Transmits and receives messages using equipment such as telephone, fax, radio, and switchboard. Answers inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Keeps record of room availability and guest's accounts. Computes bill, collects payment, and makes change for guests. Posts charges such as room, food, or telephone by hand or machine. Understands and enforces the hotel company credit policies. Accounts for all cash and makes deposits in accordance with hotel and company policies. Communicates effectively with other front office and hotel departments. Reports to work for scheduled shift, on time, and in uniform in accordance with company policy. Communicates and networks effectively with staff, other departments, and outside representatives in order to maintain a productive and effective department operation. Safeguard and account for the assets of the owners. Comply with policies and procedures required by the department, the company, the Sac & Fox Gaming Commission, and the National Indian Gaming Commission. Monitor the casino environment and follow established safety procedures to provide for the safety of guests and co-workers. Work respectfully and effectively as part of the company team to ensure guest satisfaction, asset protection, and co-worker respect. Report to work on time and as required in professional attire, display a high level of personal cleanliness and follow personal appearance standards. Supplemental Job Duties May function in a Lead Capacity, which involves: Taking responsibility for assigned employees in the absence of the Supervisor. Assigning work and ensuring proper performance of assigned employees. May make restaurant, transportation, or entertainment reservations for guests. May issue Non-gaming comps to customers subject to established policies and procedures and only when designated as the Relief MOD by the duty schedule or the MOD. May deposit guest's valuables in hotel safe deposit box using proper documentation. May make, confirm, and cancel reservations for guests. Attends all required meetings and training sessions. Performs other job related duties as assigned. Physical Requirements/Working Conditions Normal office environment along with moderate computer use. Requires significant standing and speaking, both in person and via telephone. At times, requires significant use of eyes, hands, arms, fingers and wrists associated with data entry or switchboard use. Exposure to a smoke filled environment with loud and continual noise levels. Must be confidential. Minimum Job Qualifications Knowledge/Education/Work Experiences : Requires High school diploma or GED. Some previous job-related experience working directly with the general public is preferred. Requires some previous computer experience. Must be able to obtain a gaming license in accordance to the regulations established by the Sac & Fox Gaming Commission. Skills/Abilities : Must be able to work directly with the general public. Must be able to change easily and frequently from one activity to another such as from typing, to searching in a directory, to using a telephone. Requires good organizational and communication skills, both verbal and written. Uses personal judgment and specialized knowledge to give information to people. Must be flexible with shift and days off. Must be able to meet all non-supervisory training and education requirements. Preference : Members of the Meskwaki Nation and other Native American Tribes who are qualified applicants are encouraged to apply and will be given preference in accordance to established procedures. Restrictions This position is PROHIBITED from playing all casino games while on duty, except as authorized for employee tournaments. Otherwise, this position may play any casino game while off duty. Employees and members of the household are prohibited from entering company contests and giveaways established for our guests.

Teller Service Representative - PT Pay: $17.06 Hours: 30 - 35 hours Fluency in Spanish or Bosnian speaking welcome. Earn $1.50 more per hour worked! Benefits: *********************************************************** SUMMARY Under general supervision and in compliance with established policies and procedures, the Teller Service Representative is responsible for providing superior member service by conducting transactions accurately, assisting members with their financial goals, and promoting Veridian products and services. ESSENTIAL FUNCTIONS Create excellent service experiences that promote the Veridian brand. Understand and be familiar with Bank Secrecy Act (BSA) guidelines. Conduct member transactions including: loan payments, deposits, withdrawals, transfers, etc. Complete member requests such as inquiries on certificates of deposit, processing wire transfers, ordering and blocking plastic cards, ordering checks, researching account information, etc. Actively cross‑sell credit union services by providing information to current, new and potential members. Actively refer members to appropriate position and/or department within all Veridian Companies to best serve the member. Assist members over the phone. Consistently achieve established monthly and annual sales and service goals. Contributes to team effort by accomplishing related results as needed. Monitor necessary departmental files and reports, updating member information as required. Maintains member confidence and protects operations by keeping information confidential. Balance cash box per teller balancing procedures. KEY ATTRIBUTES Oral and written communication skills. Member service focus. Attention to detail and accuracy. Positive attitude that supports a team environment. Dependable and punctual; flexible during peak times. High level of confidentiality. Organizational skills. Self-motivated; ability to work without close supervision. Problem solving; analysis. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: Occasionally lift and/or move items over 10 pounds. Remain sedentary (seated) for extended periods of time. WORKING CONDITIONS This job operates in a professional office environment and routinely uses standard office equipment. TRAVEL Limited travel expected. REQUIRED EDUCATION AND EXPERIENCE High School Diploma. Relevant work experience in the area of customer service and/or cash handling. Math and clerical aptitude. Fluent computer skills in a Microsoft Windows environment. OTHER DUTIES Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. ABOUT VERIDIAN Veridian Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to age, race, creed, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws.

Pries Enterprises is looking for a customer service representative to join our team in Independence. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities: Organize orders and prioritize requests Quote new orders or production runs and facilitate price communication. Coordinate product returns and customer complaints with quality department Follow order status from PO through delivery Set up ship dates; use order volume to help minimize shipping expenses by coordinating loads, and multiple customers per load. Navigate Epics, Quote module, order entry, status, customer data and parts Basic understanding of drawings and Pries die prints. Professional communication via phone and email Requirements: 1-2 years proven experience in supporting client success Excellent written and verbal communication skills Ability to address complaints and issues with effective solutions and a positive attitude Passion for delighting customers with above and beyond service Excellent time-management and prioritization skills Familiarity with ERP systems Pries Enterprises is a family owned aluminum extrusion company located in Independence, IA, celebrating its 50th year this year! This position is 7:30am-4pm Monday-Friday. Some over time may be required based on fluctuating production or work load. This is a salary based position, pay varying based on experience with a minimum of $20.00 per hour. Pries offers full benefits of Health, dental, vision, long and short term disability, life insurance, 401k matching, monthly bonuses and vacation time. We offer a team based atmosphere striving for constant continuous improvement. If you have any further questions on the position, please feel free to email us at [email protected] or call our office at ************.

Superior Insurance Partners is a rapidly growing insurance brokerage platform, focused primarily on providing commercial lines, personal lines, and employee benefit solutions to companies and individuals. Superior acquires and partners with leading independent insurance agencies primarily in the Midwest and Eastern US. The company's mission is to improve the lives of its agency partners. Superior does this by creating a highly tailored plan for each of its agency partners to help them achieve their goals, and providing customized resources including accounting/finance, recruiting, HR, AMS/IT, marketing, and M&A support. Agency partners are aligned through long-term economic incentives while leveraging the benefits of best practices, scale, and resources across Superior's shared platform. Superior is backed by Tyree & D'Angelo Partners (“TDP”), a leading Chicago-based private equity firm that makes control ownership investments in, and partners with, lower middle market businesses with the goal of creating meaningful value for all involved. TDP is currently investing out of its third fund and has managed and created over $3 billion of capital and company enterprise value. TDP has significant experience investing in service businesses and has completed over 1000 investment partnerships in its history. We are seeking a Customer Service Representative (CSR) to join our growing team. Can you deliver exceptional customer service? Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? Come join our friendly, competitive work environment today! We are looking for people who are enthusiastic about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Superior Insurance Partners can provide. How will you affect the business? Effectively manage high volume of incoming calls Identify and assess client needs to achieve satisfaction Quoting, endorsements, certificates and will own the renewal process Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Handle complaints, provide appropriate solutions/alternatives within the time limits and follow-up to ensure a resolution Keep records of customer interactions, process customer accounts and file documents What skills will make me successful in this role? Ability and desire to provide results Develop professional relationships with your internal and external partners Effective communication Utilize your resilient and adaptable mindset in the face of shifting priorities Eagerness to collaborate with all teams and employees. Qualifications: 2+ Years of customer service experience Open to licensing High School Diploma Good systems agility Proficiency in Microsoft Office Preferred: Property and Casualty Insurance License Agency Management System experience

Job Summary: The front desk/hatchet throwing attendant involves providing excellent customer service to patrons by greeting them, assigning lanes, managing shoe rentals, ensuring lane functionality, resolving issues, and maintaining a clean and welcoming environment within the bowling alley, all while upholding safety standards and promoting a fun experience for guests. These employees will also work as a hatchet throwing attendant, but never at the same time. The hatchet throwing attendant will instruct customers on proper hatchet throwing techniques, ensuring safety protocols are followed, maintaining equipment, managing throwing lanes, providing excellent customer service, and creating a fun and engaging experience for all guests at a hatchet throwing venue. Key Responsibilities: Customer Greeting and Lane Assignment: Greet customers upon arrival, assign available lanes, and provide information regarding bowling rules, pricing, and specials. Shoe Rental Management: Issue and collect bowling shoes, ensuring proper size and cleanliness. Lane Maintenance: Monitor lane functionality, troubleshoot minor issues, and reset pins as needed. Guest Assistance: Help customers with lane set-up, ball selection, and answer any questions they may have about bowling. Cash Handling: Process transactions for lane rentals, shoe rentals, food and beverage purchases, and ensure accurate cash handling. Cleanliness: Maintain a clean and organized bowling alley area, including lanes, balls, seating, and common spaces. Safety Enforcement: Enforce bowling alley safety rules and regulations, addressing any potential hazards. Party Bookings: Assist with booking and managing bowling parties, including coordinating lane arrangements and special requests. Communication and Teamwork: Collaborate with other staff members to ensure smooth operations and provide a positive customer experience. Guest Instruction: Teach customers the fundamentals of safe and accurate hatchet throwing techniques, including grip, stance, and throwing motion. Safety Oversight: Actively monitor throwing lanes to ensure all participants adhere to safety guidelines and proper throwing form. Equipment Management: Regularly inspect and maintain throwing hatchet and targets, replacing damaged equipment as needed. Customer Service: Greet guests, answer questions, and provide a positive and welcoming experience throughout their hatchet throwing session. Game Facilitation: Lead and guide customers through various hatchet throwing games and competitions to enhance their experience. Lane Management: Assign throwing lanes to groups, rotate participants, and ensure smooth transitions between sessions. Waiver Collection: Verify that all guests have signed necessary waivers before participating in axe throwing activities. Cleaning and Maintenance: Maintain cleanliness of the throwing area, including wiping down equipment and managing trash. Required Skills: Excellent Customer Service Skills: Ability to interact with guests in a friendly, helpful, and professional manner. Basic Bowling Knowledge: Understanding of bowling rules, scoring, and equipment. Problem-Solving Abilities: Capability to quickly identify and resolve minor issues with lanes and equipment. Attention to Detail: Maintaining cleanliness and organization of the bowling alley area. Physical Ability: Ability to stand for extended periods, lift bowling balls, and move around the bowling alley. Strong Customer Service Skills: Ability to interact with diverse customers in a friendly and professional manner. Safety Awareness: Commitment to prioritizing safety protocols and ensuring a safe environment for all guests. Communication Skills: Clearly explain instructions and provide feedback to customers on their throwing technique. Teamwork: Collaborate effectively with other staff members to ensure a smooth operation. Work Environment: Fast-paced, dynamic environment with frequent customer interaction. May involve exposure to noise and occasional lifting. Flexible scheduling including evenings, weekends, and holidays may be required. Skills and Qualifications: Strong Customer Service Skills: Ability to interact with diverse customers in a friendly and professional manner. Safety Awareness: Commitment to prioritizing safety protocols and ensuring a safe environment for all guests. Communication Skills: Clearly explain instructions and provide feedback to customers on their throwing technique. Physical Ability: Ability to stand for extended periods and demonstrate proper throwing techniques. Teamwork: Collaborate effectively with other staff members to ensure a smooth operation. Must be 16+ and have access to reliable transportation Pass a background check

Job Description The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Your day to day •Be the warm welcome that kicks off a memorable guest experience •Acknowledge IHG Rewards Club members and returning guests, in person or on the phone •Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay •Handle cash and credit transactions •Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes •Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns •Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary •Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed •Take pride in your appearance and place as a brand ambassador •Always know what events and activities are on the day's schedule •Jump into other ad-hoc duties when your colleagues need your help What we need from you •Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to •Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories •Fluency in the local language - extra language skills would be great, but not essential •Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers •Flexibility - night, weekend and holiday shifts are all part of the job •You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential •Experience - ideally you'll have spent at least one year in a front desk or guest service position •Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. How do I deliver this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels. Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. ·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay ·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs ·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people. What we offer We'll reward all your hard work with a great salary and benefits - including uniform, great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit ************************** to find out more about us.

1. Enters work place at scheduled time in uniform and ready to begin work. Properly clocks in. 2. Ensures prescribed amount of cash is on hand by counting and recording count. 3. Ensure that pool and other doors have been locked according to company policy, if they have not been, do so. 4. Ensure telephone service meets company standards. Telephone answered within three rings, using proper script. Transfer calls properly, perform wake up calls, take messages politely and never give out a room number. 5. Properly check in and out guest. 6. Properly handle reservations. 7. Ensure property management computer procedures are correctly implemented. 8. Properly answer guest questions for directions or other needs. 9. Assist with cleanliness of lobby. 10. Assist in guest satisfaction. 11. Runs night audit daily entering data appropriately into Encompass. 12. Processing of credit cards nightly. 13. Ensure that all wake up calls are set in phone. 14. Check and approve all stay-online charges. 15. Ensures that doors are unlocked at appropriate time. 16. Perform any other duties as requested by supervisor(s).

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere This role will pay an hourly rate of $12.00 to $15.00. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor When gates open, welcome our fans with a great smile and helpful attitude Scan event tickets ensuring that the proper ticket is being used to gain entry Assist fans in locating their ticketed seats Being alert and proactive to potential hazards and reporting incidents when they occur Monitor your assigned area for issues and opportunities to make lasting memories for our fans Respond to all guest concerns/complaints promptly and in a professional manner Assist guests in ADA accessible seating sections Enforce all building policies and procedures to ensure a safe environment for all guests Manage the foot traffic flow of large crowds Check identification of guests to verify age requirements for purchase of alcohol. Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency. Qualifications Experience in a hospitality or entertainment environment is preferred You must love working with and helping people. Ability to stand for long periods of time. You must be able to maintain a positive attitude while handling difficult situations. Flexible schedule: Availability to work day, night or weekend availability is needed. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Build your career, not just your resume. For more than 70 years, Regal Plastic has been a trusted leader in distributing and fabricating plastic products that power industries across the U.S. Now we're looking for a Customer Service Representative who's ready to grow with us and be the face of our Evansdale branch. This isn't a high-turnover call center job. You'll be building relationships with long-standing business customers, supporting sales teams, and learning a niche industry that offers room to advance. What You'll Do Support existing business accounts with quotes, bids, and order follow-ups. Answer and resolve customer calls and emails with accuracy and speed. Enter orders and track shipments to ensure on-time delivery. Partner with sales and management to identify new opportunities. Be the customer's voice inside our company. Hours are standard business hours, 8 a.m. to 4:30 p.m., Monday - Friday. What We Offer Starting pay $16.00 - $19.00 / hour DOE Full benefits: Medical, Dental, Vision, Life, LTD, 401(k) w/ match Paid time off and paid holidays Paid training in the plastics industry-technical knowledge included What We're Looking For Excellent communicator with strong problem-solving skills. Organized multitasker who thrives in a fast-paced office/warehouse support role. Positive, team-focused attitude. High school diploma (or equivalent). Ready to grow with Regal Plastic? Apply today and take the first step toward a career with stability, growth, and impact. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As a Customer Service & Sales Representative, you will receive extensive classroom training, virtual support, and one-on-one mentorship to become fully equipped as an expert in the industry and our organization. You will provide exceptional customer service and support to prospective consumers by utilizing your high emotional intelligence, problem-solving skills, and charismatic and caring personality. You will become exceptionally well-versed in this program leading to potential advancement opportunities. What you'll be doing As a Customer Service & Sales Representative: Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution Keep records of customer interactions and process customer accounts Follow communication procedures, guidelines, and policies Take the extra mile to engage the customer What you bring to the table: Six months of previous work experience in customer service, sales, marketing, management, or hospitality Excellent verbal and written communication skills Always maintain a positive and professional demeanor. High School Diploma What we'll bring? During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include: Flexible and virtual work options (if applicable) A work environment built on teamwork, flexibility, and respect Professional growth and development programs to help advance your career Ability to learn quickly A positive, professional attitude Excellent communication/presentation skills and ability to build relationships Organizational and time-management skills Enthusiastic, passionate, and friendly personality We look for driven, hard-working, and goal-oriented professionals. Furthermore, we want individuals who have the ability to work in a competitive team environment. We provide full training for our new employees, including training in sales, customer service, public speaking, management, and coaching. Moreover, we work to help you develop your personal leadership skills. When you succeed, we succeed! Sound like the place you want to be? Apply to join our team today!

Job Description Shift Differential: For hours worked 4pm - 12 am ($.50/hour) or 12am - 8am ($1.00/hour) Shift: Swing Shift - typically 6pm - 2am (Schedule may vary due to business demands and could include weekends and holidays.) Full-time opportunities available! Full-time positions offer generous benefit package including Health Plan (Medical, Dental, and Vision), PTO, Holiday Pay, 401(k) Retirement Savings Plan, and much more! Non-Safety Sensitive Job Summary Performs in a pleasant, professional and efficient manner, a combination of duties mainly related, (but not limited to) check-in and checkout of guests that contribute to an overall positive experience for the guest. Essential Job Duties Greets, registers, and assigns rooms to guests in a warm and friendly manner. Issues room key and escort instructions to Bell Staff, or directly to guest as appropriate, without announcing room number. Transmits and receives messages using equipment such as telephone, fax, radio, and switchboard. Answers inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Keeps record of room availability and guest's accounts. Computes bill, collects payment, and makes change for guests. Posts charges such as room, food, or telephone by hand or machine. Understands and enforces the hotel company credit policies. Accounts for all cash and makes deposits in accordance with hotel and company policies. Communicates effectively with other front office and hotel departments. Reports to work for scheduled shift, on time, and in uniform in accordance with company policy. Communicates and networks effectively with staff, other departments, and outside representatives in order to maintain a productive and effective department operation. Safeguard and account for the assets of the owners. Comply with policies and procedures required by the department, the company, the Sac & Fox Gaming Commission, and the National Indian Gaming Commission. Monitor the casino environment and follow established safety procedures to provide for the safety of guests and co-workers. Work respectfully and effectively as part of the company team to ensure guest satisfaction, asset protection, and co-worker respect. Report to work on time and as required in professional attire, display a high level of personal cleanliness and follow personal appearance standards. Supplemental Job Duties May function in a Lead Capacity, which involves: Taking responsibility for assigned employees in the absence of the Supervisor. Assigning work and ensuring proper performance of assigned employees. May make restaurant, transportation, or entertainment reservations for guests. May issue Non-gaming comps to customers subject to established policies and procedures and only when designated as the Relief MOD by the duty schedule or the MOD. May deposit guest's valuables in hotel safe deposit box using proper documentation. May make, confirm, and cancel reservations for guests. Attends all required meetings and training sessions. Performs other job related duties as assigned. Physical Requirements/Working Conditions Normal office environment along with moderate computer use. Requires significant standing and speaking, both in person and via telephone. At times, requires significant use of eyes, hands, arms, fingers and wrists associated with data entry or switchboard use. Exposure to a smoke filled environment with loud and continual noise levels. Must be confidential. Minimum Job Qualifications Knowledge/Education/Work Experiences: Requires High school diploma or GED. Some previous job-related experience working directly with the general public is preferred. Requires some previous computer experience. Must be able to obtain a gaming license in accordance to the regulations established by the Sac & Fox Gaming Commission. Skills/Abilities: Must be able to work directly with the general public. Must be able to change easily and frequently from one activity to another such as from typing, to searching in a directory, to using a telephone. Requires good organizational and communication skills, both verbal and written. Uses personal judgment and specialized knowledge to give information to people. Must be flexible with shift and days off. Must be able to meet all non-supervisory training and education requirements. Preference: Members of the Meskwaki Nation and other Native American Tribes who are qualified applicants are encouraged to apply and will be given preference in accordance to established procedures. Restrictions This position is PROHIBITED from playing all casino games while on duty, except as authorized for employee tournaments. Otherwise, this position may play any casino game while off duty. Employees and members of the household are prohibited from entering company contests and giveaways established for our guests.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Your day to day •Be the warm welcome that kicks off a memorable guest experience •Acknowledge IHG Rewards Club members and returning guests, in person or on the phone •Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay •Handle cash and credit transactions •Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes •Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns •Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary •Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed •Take pride in your appearance and place as a brand ambassador •Always know what events and activities are on the day's schedule •Jump into other ad-hoc duties when your colleagues need your help What we need from you •Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to •Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories •Fluency in the local language - extra language skills would be great, but not essential •Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers •Flexibility - night, weekend and holiday shifts are all part of the job •You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential •Experience - ideally you'll have spent at least one year in a front desk or guest service position •Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. How do I deliver this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels. Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. ·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay ·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs ·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people. What we offer We'll reward all your hard work with a great salary and benefits - including uniform, great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit ************************** to find out more about us.

Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team! The Night Auditor works as a Guest Service Representative and member of the Front Desk Team specifically responsible for auditing all revenue transactions, ensuring reports are accurate, credit card batches are transmitted correctly and cash is secured. Serves as acting Manager on Duty in the case of an incident or emergency. Conducts property inspections to ensure safety protocols are in effect. Exercises good judgment and able to effectively resolve guest situations. Exceed guests' expectations while assisting in all Front Desk related functions to include the check-in/out process, reservations and all other guest inquiries. QUALIFICATIONS: Previous guest relations training. Accounting background preferred. Ability to communicate effectively with the public and other Team Members. Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability or protected veteran status.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere This role will pay an hourly rate of $12.00 to $15.00. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. About the Venue Xtream Arena powered by Mediacom & GreenState Family Fieldhouse serves as a highly accessible and most importantly right sized venue for concerts, family shows, and special events. Xtream Arena & GreenState Family Fieldhouse fulfills a longstanding community and economic development void in Coralville and surrounding areas. About Xtream Arena powered by Mediacom The 5,100 fixed seat Xtream Arena (6,600 concert capacity) serves as host home for University of Iowa Volleyball and the Iowa Heartlanders ECHL hockey tenant. About GreenState Family Fieldhouse With direct connectivity to the 30,000 sq. ft 5-court fieldhouse, the facility immediately enables this community to become a signature attractor of both amateur and professional sporting events. Responsibilities Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor When gates open, welcome our fans with a great smile and helpful attitude Scan event tickets ensuring that the proper ticket is being used to gain entry Assist fans in locating their ticketed seats Being alert and proactive to potential hazards and reporting incidents when they occur Monitor your assigned area for issues and opportunities to make lasting memories for our fans Respond to all guest concerns/complaints promptly and in a professional manner Assist guests in ADA accessible seating sections Enforce all building policies and procedures to ensure a safe environment for all guests Manage the foot traffic flow of large crowds Check identification of guests to verify age requirements for purchase of alcohol. Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency. Qualifications Experience in a hospitality or entertainment environment is preferred You must love working with and helping people. Ability to stand for long periods of time. You must be able to maintain a positive attitude while handling difficult situations. Flexible schedule: Availability to work day, night or weekend availability is needed. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.