Guest service representative jobs in Cupertino, CA - 1,245 jobs

Customer Service Specialist I Duration: 6 Months (Possible Extension) About the Role We are seeking a Customer Service Specialist I to join our Unified Contact Center team. This role is responsible for providing outstanding customer service while handling inbound and outbound calls, including but not limited to authorizations, referrals, access to care, claims, eligibility, and benefits. The representative will serve as the first point of contact for patients, members, health plans, and providers, ensuring accurate information, timely resolution, and compassionate support. You will focus on: Handling Inquiries: Responding to customer inquiries and complaints via phone, email, or other communication channels. Problem Resolution: Clarifying customer issues, determining the cause, selecting the best solutions, and following up to ensure resolution Professionalism: Maintaining a high level of professionalism and establishing a positive rapport with customers Updating Records: Updating member information in Epic during and after each interaction. Healthcare Knowledge: Staying informed about IPA services, healthcare policies, and procedures. Escalation: Identifying and escalating complex issues to supervisors or relevant Departments. Training Participation: Participating in training sessions to improve knowledge of healthcare services and customer service skills. Member/Provider Engagement: Building sustainable relationships and trust with the callers through open and interactive communication. Access to Care: Assisting with providing locations of services for members, such as ancillary providers, and providing information on healthcare plans. Compliance: Ensuring compliance with healthcare regulations and IPA policies The Skills, Experience & Education: Knowledge of medical and health insurance terminology. Knowledge of Medicare, Medicaid, and commercial insurance. Ability to multitask in a fast-paced call center environment. Strong customer service skills with the ability to handle sensitive and complex inquiries. Clear communication skills to explain insurance and medical processes in simple terms. 2 years of experience with medical billing and coding (CPT, ICD-10) and insurance processes. 2 years of prior experience in a medical call center or healthcare customer service role highly desirable. Technical Skills: Proficiency with Epic electronic medical records system for patient data and scheduling. Experience using RingCentral for call management, routing, and communication. Strong technical proficiency with CRM systems, EMR platforms, and insurance portals. Familiarity with Athenahealth (Athena) billing system for claims and billing functions. Preferred Qualifications Bilingual skills (Spanish/English or other languages) to better serve diverse patient populations. Prior experience with medical billing, coding, claims processing, authorizations, eligibility, benefits, and referrals in a healthcare setting. Understanding call center performance metrics (average handle time, first call resolution, call quality). Education: High School Diploma or GED

Our client is seeking a Creative Services Professional to join their team! This position is located in San Francisco, California. Create scroll-stopping short-form video and visual content that builds brand affinity and sparks conversation across social platforms Edit and produce social-first video content for organic social and customer marketing initiatives Design and deliver compelling static assets, carousels, stories, and motion graphics for social channels Apply a creator mindset by experimenting with new formats, trends, and visual styles, and moving quickly when opportunities peak Produce video cutdowns from existing footage, including events, customer interviews, product demos, leadership content, and walkthroughs Add captions, titles, motion graphics, and light animation to improve clarity, accessibility, and engagement Optimize content for platform-native formats and aspect ratios Develop and maintain reusable short-form video templates to increase efficiency and brand consistency Translate briefs, timestamps, and rough cuts into polished, social-ready assets Support rapid-turn requests, including same-day or next-day delivery when needed Manage multiple projects simultaneously while meeting tight deadlines Collaborate closely with Social Media, Customer Marketing, Creative, and Brand teams to ensure alignment with brand standards Desired Skills/Experience: 4+ years of experience in video editing, motion design, or visual content creation Strong portfolio showcasing short-form, social-first video work Proficiency in tools such as Adobe Premiere Pro, After Effects, Canva, Figma, or similar platforms Deep understanding of short-form video best practices, including hooks, pacing, captions, and platform-native storytelling Strong command of AI-driven creative tools with an AI-first approach to content creation Ability to work independently with minimal direction and incorporate feedback quickly Proven ability to collaborate effectively with cross-functional partners and external agencies Experience working within established brand systems and guidelines Experience supporting B2B, SaaS, or technology brands Ability to develop and execute conceptual ideas with or without a formal brief Familiarity with customer marketing, event-driven content, and leadership storytelling Experience building scalable short-form video and motion templates Comfort working in fast-paced, Slack-based environments Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between $34.00 and $49.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

JOB TITLE: Guest Services Concierge Duration: 5 DAY-ASSIGNMENT - Thu. Feb 5 to Mon. Feb 9 (first day or first hours for event specific training/orientation at the FBO Site) Shift: Day Shifts (night shift is unlikely) - 6 to 10 hours daily for a 5-day assignment ***Will only be conducting tasks in the lobby and front areas of the base, not on the tarmac, not in any airport badged-required areas, as only employees badged by the airport can step into any restricted areas. *** Shifts can start from 6AM and ends at 6PM (Shifts can start from 6AM and ends at 6PM) Job Tasks Description: Seeking for people with positive attitudes and tons of desire to exercise high level customer service skills. This is a 5-day assignment to add helping hands for the expected surge of passengers due to the Superbowl event our Oakland base will be supporting. The 5-day temps will work at different stations performing some or all of the below tasks... Monitor and guide arriving vehicles at the front of building, to the correct parking spaces (no valet services will be provided by the contract labor temps--will only serve as guides to the passengers). Welcome and point in the right direction each individual arriving or leaving the FBO with courteous demeaner, and offer help with luggage and anything else as needed. Help by ordering and handing catering orders for passengers; setting up eating table areas, cleaning dishes; organizing eating and snack areas; coffee, refreshments, etc. Spot clean surfaces, floors, etc. as needed. Handle baggage while assisting passengers arriving or departing, only in areas that are not the tarmac. Pay attention to details during training and be able to perform responsibilities. Other Qualifications: · Must have the ability to pass a background check and drug screen. · Preferred experience in airport baggage handling. · Preferred experience in Hospitality Services and / or High Level of Customer Service / Concierge. · Preferred experience in directing lobby traffic and directing parking lot traffic to help customers/passengers to part properly, directing with courtesy at all times. · Must have courtesy skills set; knowing how to offer a high level of hospitality at all times each customer-this is a must-skill for our operations due to the nature of private aviation. If you feel you are qualified with the required skills and if you are interested, please free to send your word version most updated resume TAILORED to the job description above to *************** or call *************. Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team that we have in place, and we proudly state that our success is due largely to our team and their commitment to our client base. Thank you for considering United Business Bank as your next step in your career path, we look forward to hearing from you. About United Business Bank We are a publicly traded Regional Bank with over $2.5B in assets and 34 offices in 5 states. We have an entrepreneurial spirit and focus on the community by specializing in small to medium sized business clients. Our single point of contact model delivers outstanding customer service. United Business Bank's comprehensive benefit package includes medical, dental, vision, 401K, long and short term disability insurance, flexible spending account, a generous vacation and sick policy. About the Position... The Client Service Representative III (CSR III) is an onsite position and does not have remote opportunities. The Client Service Representative III (CSR III) is responsible for providing a variety of paying and receiving functions for clients in person, via phone, through the mail and through online banking including processing deposits, withdrawals, loan payments, cashiers checks, stop payments, and wires. The CSR III is responsible for balancing each days transactions and verifying cash totals. They perform a broad variety of Consumer and Business New Account functions such as opening and closing accounts, renewing certificates of deposit and assisting clients with bookkeeping and checking account problems. The CSR III answers client questions regarding the Banks products and services and performs a variety of account maintenance duties. They are responsible for actively cross-selling the Banks products and services, and accepts/processes various applications for online banking systems. The CSR III performs specific assigned side-jobs including various clerical functions, and assists the Branch Manager and/or the Client Service Manager with other duties as assigned. The CSR III assists clients promptly, courteously, efficiently and professionally. The CSR III performs all duties accurately, timely and efficiently, and according to Bank policies, procedures and regulatory guidelines. Qualifications About You... You are a self-starter with an entrepreneurial spirit who thrives in a team environment. You also have the following: Education/Certification: High school graduate or equivalent. Required Knowledge: Knowledge of Teller, New Account and Operations procedures. Thorough understanding of banking products, services and operations. Experience Required: Minimum of 3 years of Teller and new account experience in the financial services industry. Skills/Abilities: Good communication skills. Professional appearance, dress and attitude. Good math skills. Ability to use Microsoft Office software package. Location: Onsite, no remote We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reporting to the Sr Manager, Medicare Sales, the Medicare Telesales Representative is responsible for enrolling members into San Francisco Health Plan's new Dual Special Needs Plan (D-SNP). You will connect with the underserved, Medicare-eligible individuals, with an understanding of their comprehensive Medicare and Medi-Cal benefits, you will review their health coverage and explain how the SFHP Care Plus DNSP plan can meet their unique health and financial needs. Please note that while SFHP supports a hybrid work environment, you are required to be onsite and in-office a minimum of 4 days per month. This is a hybrid position, based in our Downtown San Francisco office. Salary: $70,000 - $82,000 per year + commission WHAT YOU WILL DO: Answer incoming phone calls from prospective members, identify the type of assistance the customer needs with the goal of converting caller to a qualified lead and sale. Educate prospects about Medicare basics and D-SNP plan features, including extra benefits and coordination with Medi-Cal. Build trust and partnership with diverse members of the community, individuals with limited English proficiency and/or health literacy. Conduct outbound follow-ups with prospects from marketing campaigns, referral sources, events, or community partners. Follow up with members on questions or to review current or new products and services. Navigate multiple computer systems to document member interactions in real time in the EvolveNXT CRM platform, while engagement with members. Demonstrate knowledge of the product portfolio by addressing the needs of members, explaining the differences between products, and assisting selection of products to best meet their needs. Help complete the enrollment application over the phone, staying consistent with product requirements and enrollment guidelines. Meet the goals established for the position in performance, attendance, and consumer experience. Comply with all CMS and SFHP marketing and enrollment guidelines to ensure ethical and compliant sales practices. Meet and maintain requirements for agent licensure, appointments, and annual product certification. Participate in training, certification, and ongoing coaching related to sales strategy, compliance, and cultural competence. WHAT YOU WILL BRING: High School Diploma/GED or 4+ years of customer service/sales experience. Active California Life/Health Insurance License or ability to obtain within 30 days, as well as AHIP. Work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work overtime and/or weekends as needed. Basic knowledge of Medicare and Medicaid (Medi-Cal). Prior experience in Medicare, Medicare Advantage or D-SNP sales a plus. Bilingual in English and in one of San Francisco Health Plan's defined threshold languages (Cantonese, Spanish, Vietnamese, Tagalog and Russian) required. Must reside in California. WHAT WE OFFER: Health Benefits Medical: You'll have a choice of medical plans, including options from Kaiser and Blue Shield of California, heavily subsidized by SFHP. Dental: You'll have a choice of a basic dental plan or an enhanced dental plan which includes orthodontic coverage. Vision: Employee vision care coverage is available through Vision Service Plan (VSP). Retirement - Employer-matched CalPERS Pension and 401(a) plans, 457 Plan. Time off - 23 days of Paid Time Off (PTO) and 13 paid holidays. Professional development: Opportunities for tuition reimbursement, professional license/membership. ABOUT SFHP: Established in 1997, San Francisco Health Plan (SFHP) is an award-winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco County. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 175,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services. San Francisco Health Plan is proud to be an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which our people processes are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. San Francisco Health Plan is an E-Verify participating employer. Hiring priority will be given to candidates residing in the San Francisco Bay Area and California. #LI-Hybrid (Hybrid remote/in-office) Please see job description PI281298264 Job distributed by JobTarget.

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Company parties Dental insurance Employee discounts Free food & snacks Free uniforms Health insurance Training & development Job Summary Santa Cruz Appliance Repair is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Responsibilities: Help customers with appliance sales purchase Receive incoming calls in a professional and courteous manner Perform marketing and sales functions to sell additional work and earn business Complete work orders, return customer calls, and respond to customer complaints Perform other duties as needed which may include cross-training in related positions Qualifications: Strong written and verbal communication skills Detail-oriented with strong data entry skills Positive Attitude Team player who can work independently Able to lift 75 lbs. Benefits/Perks Full time position with benefits Growth and Career Advancement Opportunities Great Working Environment 401(k) matching Health and dental Aflac supplemental insurance Paid holidays and paid sick

Job Responsibilities Are you dependable? Are you looking for more? If you answered yes then Pharmacyclics is looking for you! We are an industry-leading and continuously growing company, and the right individual can grow with us! We're looking to add enthusiastic Customer Service Reps / Associate / Specialist for full-time and part-time positions immediately! We're seeking empathetic individuals who can support management and also interact with our vendors & customers while providing and maintaining quality, “best-in-class” customer service. We offer a competitive compensation and benefits package including health, dental, vision, life insurance, paid time off and 401k. When you join Pharmacyclics as a Customer Service Rep, you will have the opportunity to make a difference in the life of customers. Essential Duties: Process orders, forms, applications, and requests. Keep records of customer interactions, transactions, comments and complaints. Communicate with customers and vendors through various channels. Respond promptly to customer inquiries and provide feedback on the efficiency of the customer service process. Acknowledge and resolve customer complaints. Ensure customer satisfaction and provide exceptional customer support. Salary: $18.50 to $22.00 /hour. Based on Performance and Experience. Apply today for an opportunity to be a part of a great team with an innovative company! ***NB: Candidates applying should send a resume to our HR desk ***[email protected]*** and we will get back in touch ASAP! Skills Required Requirements: High school diploma, general education degree or equivalent. Ability to stay calm when customers are stressed or upset. Ability to multi-task, prioritize, and manage time effectively. Customer orientation and ability to adapt/respond to different types of characters. Ability to meet required goals and quotas. Positive and service-oriented attitude.

Job Description The Maple Tree Inn is seeking a warm and approachable individual to join our dynamic team as a Guest Service Representative in Sunnyvale, CA. If you excel in providing efficient and courteous assistance to hotel guests in person and over the phone, this role is perfect for you. Responsibilities include managing guest inquiries, maintaining accurate records, and promptly resolving any issues or concerns. As the welcoming face of our esteemed hotel, we require a high level of professionalism and a well-groomed appearance. Please be aware that we are only considering applicants who are currently authorized to work in the United States and are located in Sunnyvale, CA. Flexible schedule required, days, nights, weekends, and Holidays. Able to be promptly on time for your scheduled shifts. Compensation: $19 - $21 hourly DOE Responsibilities: Answer and direct phone calls professionally and take messages when necessary. Welcome and check-in hotel guests with exceptional customer service in Sunnyvale, CA. Maintain a high level of professionalism throughout interactions with guests. Accurately record charges on guests' accounts during your shift. Keep track of department balances and handle shift deposits accurately. Book rooms efficiently to maximize hotel revenue. Provide guests with recommendations for local dining, shopping, and attractions. Stay informed about upcoming groups, VIPs, and special events. Monitor housekeeping progress and update room statuses accurately. Manage early departures and reservation changes in the hotel's Property Management System. Follow proper procedures for mail and receiving. Keep the work area clean and sanitized regularly. Update the daily logbook consistently. Complete all necessary checklists during your shift. Perform any additional tasks assigned by the supervisor. Qualifications: Must have a friendly and welcoming demeanor when interacting with guests. Should possess a high school diploma or equivalent. Must demonstrate a team-oriented mindset and maintain a positive outlook. Excellent verbal communication skills and a strong customer service orientation are essential. Previous experience in a hotel setting is preferred. (PMS System, SkyTouch). The ability to quickly troubleshoot and adapt to a fast-paced work environment is required. Basic math skills, including counting, addition, subtraction, multiplication, and division, are necessary. Flexibility to work varying schedules, including nights, weekends, and holidays, is a must. Supervisory experience would be a great plus. Time management and sufficient organizational skills. Must reside in or near Sunnyvale, CA. Perform all other duties requested by the supervisor. Reliable transportation. About Company Maple Tree Inn is a boutique hotel located in Sunnyvale CA since it opened its doors in 1985. Built by Maple Tree Investors and managed by Hogan Hospitality.

Each Guest Experience Representative will report directly to the Director, Guest Experience. They will serve as a front line representative entrusted in keeping Earthquakes Stadium safe and secure as well as helping to create positive memorable experiences for our Guests on Event Days. Pay Rate is $21.00/hr. Opportunity for monetary bonuses. Employees are scheduled on an “as needed” basis. Responsibilities include but are not limited to: Act as a front line representative assisting with guests and staff at all entry points of the Stadium Securing gates and access points to ensure guests do not enter without an appropriate ticket/credential Direct fans around facility, ensure safety of staff and guests and communicate stadium policies to guests. Work locations may be inside the stadium, outside the main gates and/or other duties as assigned Provide guidance and direction to guests entering the stadium through magnetometers, including examining containers/bags. Report escalated incidences to dispatch Receive training in guest evacuation procedures, procedural response to medical incidents and be knowledgeable in all procedures Recognize potential hazards and observe appropriate precautions with guests All staff must attend mandatory in-house/online training before the start of each season with monthly follow ups Qualifications: Must be at least 18 years of age Excellent problem solving and conflict resolution skills Excellent interpersonal and leadership skills with a diverse staff and fan base Experience communicating through fast-paced and sometimes stressful working environment Strong verbal communication skills (bilingual a plus) Must have the ability to simultaneously handle multiple tasks and adapt to change Required to work every Quakes home game - shift generally starts 2.5 hours prior to kick-off Options to work additional stadium events as announced Requirements: This position regularly requires the employee to stand for long periods of time (up to 4 or more hours) and walk upstairs and downstairs Nature of position requires the ability to lift a minimum 20 pounds Must have the ability to adjust to changing work hours and locations in and around the stadium We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Cashier The Cashier / Guest Service Representative (GSR) is the primary point of contact for guests. Cashier experience is not necessary. Cashier Responsibilities include: Creating an excellent service experience for our customers Representing the brand positively Providing prompt service and quality products Maintaining a clean and comfortable environment Upholding all operational standards. We're looking for a Cashier with: A strong commitment to excellent customer service and food quality A knack for providing top-notch interactive service to our customers Previous experience in a restaurant/bakery (entry level employees also welcome) A desire to work in a supportive fun work environment We offer a Cashier complimentary meal per shift and: Competitive salary: $17.75-$18.00/Hour TIPS - All Boudin Team Members participate in the tip pool averaging an additional $2 - $4+ per hour! Generous meal discounts Employee growth opportunities Flexible schedules A daily loaf of bread About Boudin Bakeries In 1849, Isidore Boudin combined his skill of French bread baking with fermented wild yeast nurtured by the fog-cooled air. This magical combination created The Original San Francisco Sourdough™ -- Boudin. The bread with its dark golden crust, soft, chewy center, and distinctive flavor soon became a local favorite. We are San Francisco's oldest continuously operating business. Much has changed since our boomtown beginnings, but one thing hasn't: our commitment to honor and preserve the art and science of The Original San Francisco Sourdough™ Joining our team As the oldest continuously operating business in San Francisco we have learned that when we break bread together, fresh every day, good things happen. We offer a variety of ways to join a team of hard working, spirited people who take pride every day in building the next 150 years of history for Boudin -- all while having fun!

Description This position is responsible for serving as a sales agent and an information / customer service source, providing miscellaneous service, as herein defined, to customers and tenants. This position is the front line position and Simon's interaction with its customers; consequently, strong sales and customer service skills are essential. This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance. More Requirements/Responsibilities The successful candidate's responsibilities will include, but not be limited to: Serves as “Seller” function of the Simon Property Group Giftcard program, Simon Kidgits Club program, Retail products or offerings, Ticketmaster, other payment products, and / or other mall programs Responsible for representing Simon to customers by providing high quality and efficient service Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant. Ability to respond to customer inquiries and advise on the appropriate resolution Manages own daily finances of initiatives sold at Simon Guest Services management (including responsibility for own deposit and reconciliation) Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives. Ensures compliance with all Simon policies and procedures pertaining to programs and knowledgeable about all aspects of SBV corporate and partner programs in order to ensure products are sold to customers with flawless execution. Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations); in addition to administering research questionnaires. Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center's projects and achieve the center's goals. Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Giftcards, Kidgits, Ticketmaster, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other SBV initiatives Maintains confidentiality and follows the code of ethics MINIMUM QUALIFICATIONS: A high school diploma or equivalent 1-2 years of customer service or sales background Must be at least 18 years of age Ability to spend 100% of his/her time on their feet when providing services to all internal and external customers Ability to effectively perform multiple tasks for up to 5 hours at a time The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance at all times Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays Special Instructions Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.

The Hilton Santa Clara is seeking an enthusiastic Guest Service Agent to join our great team and enjoy all the benefits of our exciting hotel environment! Come be part of one of the finest Santa Clara Four Diamond Hotels featuring 280 rooms in the heart of Silicon Valley next to the San Francisco 49'ers Levis Stadium, Great America Amusement Park and Santa Clara Convention Center. To provide our guests with excellent service at the front desk from making the reservation to departure. To respond to guests needs, requests and complaints. To sell guest rooms, food & beverage outlets and seasonal hotel promotions. ESSENTIAL JOB DUTIES: * Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures. * Check departing guests out of the hotel as per hotel procedures. * Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy. * Resolve guest problems and complaints. Adhere to guest safe deposit box procedures. * Responsible for knowledge of groups and functions in the Hotel on a daily basis. WHAT WE OFFER: * Vacation, Holiday, and Sick pay * Medical/Dental/Pension applicable to the CBA * Hotel Room Discount * Free Parking * Meals Provided * Discount programs * Education Assistance Program * Shoes for Crews * Commuter Benefits This is a full-time position and requires flexible schedule including am and pm shifts, weekdays, weekends and holidays. Compensation: $29.43 an hour. Overtime eligible The Hilton Santa Clara is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to ****************************** or call ************** to let us know the nature of your request.

, text SP4092 to ************** Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you. Who we re looking for: GUEST SERVICES AGENT/NIGHT AUDITOR We re about the friendliest company you ll ever come across and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between. What to expect: Here are a few things that will make your days full and rewarding: Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as other requests from guests. Assist arriving and departing guests with their luggage to and from guest rooms. Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs. Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions. Your experience and qualifications: High School Diploma or equivalent. Three to six months related experience preferred. Working knowledge of Microsoft Windows and Office. Ability to effectively interact with all hotel guests and team members in a polite and positive manner. Ability to quickly assess situations and create effective resolutions to problems. Possess a passion to provide excellent customer service. Must be available to work weekends, holidays and minimum 2 overnight shifts. Why us? As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer: Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.) Hotel discounts Food & Beverage discounts Learning & growth opportunities Special events & celebrations Pay: $27.06 - $28.12 per hour Status: Full Time

Job Description , text SP4092 to ************** Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you. Who we're looking for: GUEST SERVICES AGENT/NIGHT AUDITOR We're about the friendliest company you'll ever come across-and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you'll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between. What to expect: Here are a few things that will make your days full and rewarding: Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as other requests from guests. Assist arriving and departing guests with their luggage to and from guest rooms. Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs. Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions. Your experience and qualifications: High School Diploma or equivalent. Three to six months related experience preferred. Working knowledge of Microsoft Windows and Office. Ability to effectively interact with all hotel guests and team members in a polite and positive manner. Ability to quickly assess situations and create effective resolutions to problems. Possess a passion to provide excellent customer service. Must be available to work weekends, holidays and minimum 2 overnight shifts. Why us? As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer: Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.) Hotel discounts Food & Beverage discounts Learning & growth opportunities Special events & celebrations Pay: $27.06 - $28.12 per hour Status: Full Time

The Guest Services Agent position at The Sheraton Palo Alto offers a compensation of $22.00 per hour, paid bi-weekly at our location in Palo Alto, CA. Responsibilities: As a Guest Services Agent, your responsibilities will include providing exceptional customer service, managing guest inquiries, assisting with reservations, and ensuring guest satisfaction throughout their stay. Requirements: Applicants for this position must have excellent communication skills, be detail-oriented, possess strong problem-solving abilities, and have a friendly and welcoming demeanor. Benefits: Employees at The Sheraton Palo Alto enjoy competitive compensation, opportunities for growth and development, a collaborative work environment, and access to various benefits such as healthcare coverage and employee discounts. About the Company: The Sheraton Palo Alto is a renowned hotel in the heart of Palo Alto, known for its world-class hospitality, luxurious accommodations, and commitment to creating memorable guest experiences. Join our team and be a part of delivering exceptional service in a dynamic and rewarding work environment. The Guest Service Agent is the first point of contact for external and internal hotel guests. The Guest Services Agent will be responsible for managing all incoming calls from both internal and external guests and route appropriately to any of the three hotels Sheraton, Westin and Clement. In addition, the Guest Services Agent will assist with Front Office functions as needed, not limited to assisting guests upon arrival, during their stay and upon departure. Lastly, the Guest Service Agent will promote hotel services and anticipate guest needs to promote higher guest satisfaction. DUTIES AND RESPONSIBILITIES Overall Operations Promote hotel services, facilities and anticipate guest's needs to promote higher guest satisfaction. Follow all emergency, health and safety guidelines in order to provide a safe and secure environment for guests, associates and visitors. Follow all guidelines, policies and procedures as outlined by PHM's Employee Handbook such as, reporting to scheduled shift, report to work on time, reporting absences, have a professional demeanor, etc. Guest Services Manage multiple phone calls, radio calls, e-mails and or requests. Manage high volume of calls and direct them to appropriate hotel, department, guest etc. Memorize complete hotel information for three hotels including, room types, food served, business/fitness center hours, etc. Memorize three hotels phone directory in order to transfer phone calls accordingly. Answer calls timely, respond to caller in a professional manner and according to established scripts and standards. Agent is responsible for taking Room Service orders. Agent will be responsible for memorizing Food & Beverage menus and when taking orders, they must articulate and repeat each order to the guest before hanging up. This position also processes forms of payment for room service orders to include room charges, credit card and cash. This position is also responsible for following all emergency and safety security procedures including calling local fire, police, poison control etc. for assistance. Front Office Greet all guests and or associates upon contact. Provide parking guidance and or make transportation arrangements. Check-in/Check-out guests. Up-sell rooms when possible to maximize hotel revenue. Assist with hotel reservations for guest rooms. Assist with escorting guests to their room and or other hotel area as needed. Assistance with carrying, holding and or storing luggage and or other items. Manage multiple phone calls, radio calls, e-mails and or requests. Deliver packages, newspaper, group amenity deliveries and or any other item requested. Interpersonal Relationships Able to spark conversations with guests and associates in a professional manner, smile often, and establish relationships in order gain trust and loyalty. Assist with training and or providing guidance to new associates when requested. Resolve and address all guest and associate questions and or concerns in a creative and professional manner. Report any issues, concerns and or suggestions to management. Have constant communication with all hotel departments in order to ensure guest satisfaction. Financials Follow all cash handling procedures. Follow posted schedule, minimize overtime, and missed meals. WORKING ENVIRONMENT The hotel is in a public business atmosphere, which varies temperature based indoor and outdoor climate. The nature of this job is mainly indoors but may outdoors based on business demands. Some travel is required to attend hotel events not limited to meetings, trainings etc. EDUCATION Minimum of High School Diploma or equivalent. WORK EXPERIENCE Minimum of 1 year of customer service position in Hospitality or equivalent. Knowledge Understand hotel function and guest profiles. Extensive knowledge of local area including restaurants, landmarks, shopping centers and or local attractions. Possess proficient computer knowledge such as typing, composing e-mails, apps, using Microsoft Office, Outlook and knowing how to use search engines. Skills Strong English business communication skills both verbal and written. Strong interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc. Have the skill to manage multiple tasks at a time, maintain focus and structure, and know how to prioritize. Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction and or skill to communicate any guest/associate conflict with management Abilities Ability to develop and maintain relationships with both associates and guests to build trust and loyalty. Ability to maintain consistent positive energy, self-motivation, and passion for hospitality. Ability to keep hotel sensitive information confidential such as guest profiles, credit card information, etc. Ability to learn new software and computer systems. Ability to easily adapt to various situations, constant change, handle pressure and remain composed and focused. PHYSICAL REQUIREMENTS Prolonged sitting/standing/walking for 8+ hours. Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs. and push and pull approximately 100 lbs. BUSINESS ATTIRE To present a professional and business image to guests, associates and public we ask that all associates follow PHM's dress and grooming standards available in the PHM Handbook on page 16. Standards include wearing full uniform at all times, uniform must be neat, clean and wrinkle free, practice good personal hygiene, and grooming. PREFERRED QUALIFICATIONS Degrees or Certifications in Hospitality, Business Management or closely related field. Bilingual or Multilingual Prior hotel experience Emotional Intelligence Training The Sheraton Hotel, Palo Alto (a Pacific Hotel Management Hotel), functions 7 days a week, 24 hours a day. All associates must acknowledge and understand this fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business dictates.

Job Description Guest Service Agent/Front Desk Agent -Part Time Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Based on Employment status Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Pay Rate per hour: $27.75, overtime eligible The Hilton San Francisco Airport Bayfront is currently looking for a full-time Guest Service Agent to join their Front Office team! The Guest Service Agent is responsible for greeting, registering and checking guests out of the hotel while ensuring the highest level of customer service, quality and preferred standards are met at all times. This is a full-time position for someone flexible to work AM and PM shifts during weekdays/weekends as needed. MUST have a flexible schedule! What Will I Be Doing? As Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel while delivering outstanding guest service. Specifically, you would be responsible for performing the following tasks to the highest standards: * Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her * Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards * Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries * Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy * Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner * Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction * Receive, input, retrieve and relay messages to guests * Attends appropriate hotel meetings and training sessions * Complies with our uniform and grooming guidelines * Performs other duties as assigned Job Requirements: * High School Diploma/GED or equivalent is required, some college coursework is preferred * Must be flexible to work AM and PM shifts all days of the week * Must have guest service experience, preferably in a hotel setting * Must be 18 years or older * Must be able to multi-task in a busy environment, follow through on guest and employee requests, ensure guest satisfaction, and work as a team player * Good communication and interpersonal skills are essential * Flexible schedule required for days, evenings, weekends and holidays * Ability to effectively communicate in English with supervisor, fellow employees and guests Benefits: * Vacation, Holiday, and Sick pay * Medical/Dental/Vision (with opt. out option) * Hotel Room Discount * Life Insurance * AD&D * 401(k) - 4% Match * Discount programs * Education Assistance Program * Voluntary Long-Term Disability * Voluntary Short-Term Disability * Voluntary Hospital Insurance, Voluntary Critical Illness Insurance, Voluntary Accident Insurance * Commuter Benefits * Toll Reimbursement Program * Shoes for Crews About the hotel: The Hilton San Francisco Airport Bayfront hotel is centrally located to downtown San Francisco and Silicon Valley. Our hotel has received the 2015 Trip Advisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on Trip Advisor, the world's largest travel site. Our staff takes great pride in consistently offering an exceptional experience to our guests. The Hilton San Francisco Airport Bayfront is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to ***************************** or call ************** to let us know the nature of your request.