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Front Desk Associate
AC Hotel Washington Dc
Guest service representative job in Washington, DC
We are pleased to announce a wonderful opportunity for a Front Desk Associate. What will you be doing most days?
Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
Work proficiently on the hotel's electronic reservation system, as well as, other computer programs to ensure a seamless workflow
Handle all financial matters - including credit card and cash transactions - securely, accurately, and with the utmost integrity
Anticipate guests' needs and go out of your way to maximize the guest experience
Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
What are the requirements for this position?
You love working with people and will go above and beyond for each guests' needs
You work well with others and enjoying working and being part of a team
You have excellent oral, written, and interpersonal communication skills
You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests
Physical Requirements for this Position
This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.
Travel Requirements
This position would require little to no travel outside the property and surrounding area.
Pay Scale: $12.93 - $24.29/hour
*Rate depends upon state/market*
This property is managed by OTO Development.
About OTO Development
OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.
OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guestservice, operational excellence, community service, and sales, marketing, and revenue success.
Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.
Position: Front Desk Associate
Department: Property
Hourly
Position Reports to: General Manager
Revised 6/11/25
$12.9-24.3 hourly 4d ago
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Customer Service Representative
Arata Expositions 4.1
Guest service representative job in Gaithersburg, MD
We are seeking a Customer ServiceRepresentative to join our team! You will perform clerical and administrative functions in order to drive company success. Responsibilities:
Draft correspondences and other formal documents
Plan and schedule events
Assist onsite at Tradeshows and Conferences
Answer inbound telephone calls
Develop and implement organized filing systems
Perform all other office tasks
Qualifications:
Ability to prioritize and multitask
Excellent written and verbal communication skills
Strong attention to detail
Strong organizational skills
Proficiency in Microsoft Office
Requirements
Must be available to travel
Must be available to work occasional weekends/evenings
Must have a driver's license and car
Must be available to work overtime
$29k-35k yearly est. 2d ago
Field Customer Service Rep
Bradyplus
Guest service representative job in Upper Marlboro, MD
Field Service Rep We are in search of a Field ServiceRepresentative who works with customers in the multi-family housing industry to provide operational solutions for their maintenance supply needs. The FSR supports inventory management, placing orders, product consultation and problem solving. He or she will serve as the customer's primary operational contact and will ensure complete satisfaction with deliveries, products, and services.
Responsibilities Include:
Provide stellar customer service as the primary contact for the inventory and service needs of Onsite Properties customers (property
managers, service managers, engineers, etc.)
Travel daily throughout MD, DC, and VA to assigned customer locations.
Manage inventory levels at customers' shops including cycle-counting inventory, and either ordering product from Daycon Products or T2
vendor as required to bring inventories back in line or placing 'pick-up' orders to fix any overstock positions or incorrect product.
Provide order information in a timely fashion, to allow the highest level of coordination with the Daycon distribution team.
Support with ensuring timely and accurate deliveries.
Execute the Onsite Properties script to include review of seasonal items, review of special projects and special orders; Partner with Outside
Sales as needed to ensure alignment and opportunities for account growth.
Work with Onsite Properties detailer team to set up new client shops as required.
Partner with Daycon Procurement team to ensure the accuracy of stocking positions on hardware.
Maintain and update the accuracy of onsite labels.
Provide reports and information as requested in a timely manner.
Provide ongoing feedback to Daycon/Onsite leadership regarding customer trends or process improvement.
The Ideal Candidate Will Have:
1-3 years of experience with trade work, such as plumbing, electrical, HVAC
Ability to professionally engage with customers in the field and by phone.
Willingness to spend the majority of your workday with local travel throughout MD, DC and VA
Computer proficiency includes Outlook, Word, and basic Excel.
Keen attention to detail and organizational skills
Basic math skills - multiplication, division, fractions
Effective oral and written communication skills
Ability to work independently and as a team.
A valid Driver's License and safe driving history
Frequent sitting, standing, and walking.
Occasional lifting of up to 50lbs, rare push/pull of up to 75lbs. stand
Compensation & Benefits
The pay range for this role is $50,000-$55,000/year. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.
About BradyPLUS:
BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at ***************** .
BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.
$50k-55k yearly 2d ago
Client Service Representative - Floater (Tysons Corner Branch)
Atlantic Union Bank 4.3
Guest service representative job in Vienna, VA
The position is an all-encompassing role which requires the teammate to deliver best in class client experience, sales/service solutions, as well as handle teller transactions. The Client ServicesRepresentative creates a positive client relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services.
Position Accountabilities
Represent the Bank to clients, prospects and guests in person, by telephone or by email in a courteous, professional manner.
Greet and provide exceptional service in person and by telephone/email.
Provide accurate information regarding Bank services, products, policies and procedures.
Open new Business and Consumer accounts and provide information to new and prospective clients by explaining and cross-selling Bank products and services.
Partner with other lines of business to identify/refer client needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management)
Complete forms and other required documents and follow Bank policies and procedures.
Process transactions in person and via telephone/email to include loan payments, account transfers, and address changes.
Perform all duties of a Teller to include:
Provide excellent client experience
Perform basic client and cash transactions
Balance cash each day
Identify referral opportunities to contribute to branch goals
Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures
Identify risk and escalate concerns through proper channels
Develop and maintain knowledge of bank products, services, including other lines of business
Ability to learn and adapt to changing digital channels
* Perform other duties as assigned.
Organizational Relationship
This position reports to Branch location leadership.
Position Qualifications
Education & Experience
High school diploma or equivalent (GED).
One (1) or more years of experience in a client service and/or a cross-trained teller position
Previous cash handling experience preferred
Knowledge & Skills
Excellent customer service skills
Excellent oral and written communication skills
Ability to exercise sound business judgment
Proficient computer skills
Ability to handle multiple tasks with attention to details
Flexible, able to adapt to change
Shifts may vary for each position offering, depending on business need
Able to stand for extended periods of time and lift objects up to 30 pounds
Some local travel possible
Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting *********************************************************
Currently, we are offering a salary range between $19.00 and $23.00 dollars an hour for this role.
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.
$19-23 hourly 2d ago
Hilton Garden Inn Reagan National Airport - Night Auditor
Aimbridge Hospitality 4.6
Guest service representative job in Arlington, VA
Nighttime Welcome Wagon: Greet guests with warmth and efficiency during the overnight shift (11 PM 7 AM). Handle check-ins, reservations, and those quirky late-night questions like a pro. Master of Midnight Math: Own the Night Audit! Balance the bo Night Auditor, Auditor, Garden, Night, Audit, Retail
$26k-32k yearly est. 2d ago
Member Services Representative
Bank-Fund Staff FCU 4.7
Guest service representative job in Washington, DC
About BankFund: BankFund Credit Union is a full-service financial cooperative that was organized and chartered in 1947 as a convenient place for employees of the World Bank Group and International Monetary Fund and their families to save and to obtain credit. Located in Washington, DC, BankFund maintains three full-service branches downtown with our headquarters located near Farragut West metro station. This position is classified as a full-time on-site role which means that on-site work will be expected for each scheduled workday.
Summary:
Provides in-person service to members, including opening accounts, performing account transactions, providing information on products and services, resolving account problems, providing ancillary services and recommending appropriate products and services. Runs a teller window or assists in branch settlement, as needed.
Responsibilities:
Opens new accounts and/or new services, assisting members in completing and signing the necessary documents to open new accounts or related products. Receives initial deposit and ensures new accounts are properly processed. Operates within accuracy, policy and procedural guidelines. Develops proficiency in tasks related to branch operations and participates in branch meetings.
Resolves routine problems for members pertaining to products and services provided by the Credit Union. Serves as a liaison between the member and the Credit Union, ensuring members are served in a timely and complete manner. Collects pertinent data, finds out the answers and reports findings to the inquiring party. Refers members to a supervisor, manager or director if unable to solve the problem or provided requested information.
Achieves individual sales goals and sets an example in the area of sales for the Account serviceRepresentatives to follow. Creates and maintains a Sales PACT Culture by cross-selling to enhance and secure customer relationships. Uses needs-based selling to meet members' financial objectives and refers sales opportunities to other departments, when appropriate.
Summarizes and documents all member interactions in the Customer Relationship Management (CRM) system and handles all documents in accordance with Credit Union procedures.
Issues new plastic cards to members following all procedures for each type of card. Initiates investigation of lost/stolen ATM, credit, or check card from members and refers to appropriate department for completion.
Must ensure all BSA training is updated and in compliance with all NCUA regulations.
On a rotational or as needed basis, serves as the initial point of contact on the Branch Information Desk, assisting members and/or directing them to other individuals, as appropriate.
Participates in outbound Relationship Calling and identifies and refers sales opportunities to other departments, when appropriate.
Assists with branch promotions. Maintains supplies and promotional materials, ensuring display racks are adequately stocked with the most current brochures, bulletins and newsletters. Participates in branch meetings.
Provides notary services and directs members to authorized staff for signature guarantee.
Generates letters and miscellaneous communications as needed.
Participate in annual Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) training and demonstrate knowledge and understanding of the BSA and OFAC, including the immediate reporting of unusual or suspicious activity to the Risk Management Department. Undertake additional training specific to daily responsibilities and as required to ensure continued compliance with all applicable regulations.
Ensure the Credit Union's safe harbor protections as allowed by the BSA. Understand that if confronted with knowledge of existence of a Suspicious Activity Report (SAR), an obligation exists to preserve the confidentiality of that SAR, as well as any information that may reveal the existence of a SAR. Maintain awareness of, and immediately report to the Compliance Officer, any unauthorized disclosure of a SAR, or unauthorized disclosure of information related to a SAR. Understand that failure to do so is a violation of federal law and may lead to both civil and criminal penalties for SAR disclosure violations.
Successfully participate in annual Information Security refresher training. Comply with the Information Security Policy, including the immediate reporting of unusual or suspicious activity to management and the Information Security Officer. Follow all procedures to protect company computers from viruses, and to maintain the security and confidentiality of Credit Union data.
Adheres to Service PACT philosophy and standards, including standing while serving members at the Information and or Resource Center or by walking the branch floor.
Runs a teller window or assists with branch settlements, as requested.
Performs other work-related duties as assigned by the Manager and or Assistant Branch Manager.
Requirements
Minimum Qualifications or Knowledge, Skills and Abilities Required
Education:
College Degree in related field or equivalent combination of Education and Experience and or sales experience preferred.
Without college degree: one year teller experience or 2 years customer service/sales.
Additional Qualifications:
Strong problem-solving abilities with the ability to think independently.
Excellent Customer Service and Communications Skills
Aptitude for working with numbers
Problem solving ability
Basic knowledge of personal computers and related office software.
Ability to work flexible schedule as required.
For internal purposes, this position is graded as NE-6.
The anticipated annualized base salary range for this position is $50,000 to $62,000. Final base salary for this role will be based on the individual's job-related experience, skillset, training, certifications and market demands. The benefits available for this full-time position include but are not limited to: medical, dental, and vision insurance, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and paid time off, including paid parental leave benefits. In addition to base compensation salary, this role position is eligible for an annual incentive plan.
$50k-62k yearly 2d ago
Director of Guest Services
Kalahari Resorts & Conventions 4.2
Guest service representative job in Bowling Green, VA
Join the Kalahari Experience
At Kalahari Resorts & Conventions, our Promise is simple: Lead with Love. We care deeply for our guests, associates, and communities-treating people like family and creating spaces where everyone feels valued.
Now Hiring: Director of GuestServices
In this role, you'll directly supervise the front office, bell staff and concierge teams as well as work in partnership with the Front Office Manager(s), Director of Rooms and the Guest Experience team to achieve our desired results. You'll potentially serve as the Property Manager on duty when needed, and oversee all property operations, ensuring that the highest levels of hospitality and service are provided. As a leader, you'll bring our Promise to life-supporting associates, inspiring teamwork, and delivering unforgettable guest experiences.
Onboarding for this role will likely begin in Quarter 2 or Quarter 3.
What You'll Do:
Oversee daily guestservices operations, ensuring exceptional service delivery and a seamless experience across all touchpoints.
Lead, coach, and develop guestservices teams to create a positive, high-performing work environment.
Design and implement service standards, policies, and procedures to consistently exceed guest expectations.
Manage budgets, staffing, and resources to optimize efficiency, service quality, and departmental performance.
Analyze guest feedback and service metrics to identify trends, resolve issues, and drive continuous improvement initiatives.
What We're Looking For:
Four years of previous front office or guestservice manager experience.
Broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.
Experience growing others - and looking for growth.
Basic P&L/budget experience.
Passion, energy, self-motivation and an infectious personality!
Preferred Requirements
Bilingual, in Spanish and English.
Experience with a property of 500 rooms or more.
Formal training or hands-on education in hotel management and operations.
Basic sales experience.
Why Kalahari?
Career growth with promotion from within
Comprehensive benefits (401k, health, vision, dental)
Discounts, perks, and education assistance
Be part of something extraordinary. Apply today and help us Lead with Love.
Kalahari Resorts & Conventions is an Equal Opportunity Employer.
$19k-28k yearly est. 2d ago
Customer Service Representative / Store Associate (Closer)
E E Wine Inc. 3.8
Guest service representative job in Bealeton, VA
Description:
A third generation, family-owned business, EE Wine, Inc., now trading as Wine Energy, employs more than 150 service-conscious individuals and operates a fleet of 30 trucks and vehicles. We sell over 33 million gallons of heating oil and other petroleum products every year and serve nearly 3000 residential and commercial customers throughout Northern Virginia. Additionally, our Retail Division proudly operates Wi-Not Stop convenience stores and a Marketplace. Our HVAC Division is Class A licensed by the state of Virginia to install the latest energy-efficient heating, ventilation, and air conditioning systems, along with Crystal Clean Duct Services, to improve your air quality needs.
The Customer ServiceRepresentative / Store Associate (Closer) provides prompt, courteous customer service. Rings up sales on the cash register and properly handles money, checks and other forms of payment received for the products and/or services sold.
The typical shift for this position is 4pm - midnight. Reliable transportation is a must.
Essential Duties and Responsibilities
· Provides prompt, courteous customer service
· Rings up sales on the cash register and properly handles money, check, and other forms of payment received for the products and/or services sold.
· Performs multi-function operation of the fuel console.
· Performs cleaning duties as necessary to maintain store cleanliness, as well as basic upkeep and/or cleaning of all equipment in the store.
· Assists in maintaining proper inventory levels and shift audits.
· Controls merchandise, cash shortages, and other selling expenses.
· Performs all duties with minimum supervision and works irregular hours as needed.
· Stand and/or walk up to eight hours per day.
· Lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes per day. (e.g., stocking and maintaining inventory levels)
· Be exposed to occasional cold temperature extremes while performing occasional work in a walk-in cooler and/or freezer.
· Grasp, reach, and manipulate objects with hands up to eight hours per day (requiring eye-hand coordination and coordination of both hands for up to four hours per day).
· Other duties as assigned.
Requirements:
· High School graduate or equivalent.
· Perform the four basic arithmetic operations.
· Ability to work a flexible schedule to meet the needs of the business, which will require evenings, weekends, and holidays as needed.
· Excellent verbal communication skills.
· Excellent customer service skills.
· Ability to understand and follow instructions as given.
· Proficient with a telephone, cash register, fuel console, money order machine, microwave, grill, nacho machine, coffee grinder, etc.
· Must be able to properly handle and use cloth, paper, plastic, glass, rubber, liquids, cleaning solvents, etc.
· Ability to perform the essential duties and to work under the conditions described.
EE Wine reserves the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business necessity.
EOE/Veteran/Disability
$30k-43k yearly est. 6d ago
Guest Services Agent| Fairfield Inn | Washington, DC
PM New 2.8
Guest service representative job in Washington, DC
Manage online, phone and in-person room reservations
Welcome guests, check them in/checkout process, distribute room keys and explain the hotel's amenities
Respond to guests' issues and complaints in a friendly, timely manner
Explain local amenities and attractions to guests
Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
Arrange specialized services for Marriott Bonvoy Guest
$30k-36k yearly est. 19d ago
Guest Experience Agent (PBX)
The Watergate Hotel 1997 4.1
Guest service representative job in Washington, DC
The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve.
Location
The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer.
The Watergate Hotel is currently seeking guest experience agents to join our dynamic call center team!
Successful candidates will possess the following skills and expertise:
* 1+ year direct related hotel experience as a call center agent and/or PBX agent is required; those with luxury hotel experience will be strongly preferred OR 2+ years experience in a high volume call center position with strong customer service/problem solving orientation.
* 1+ year experience with multi-line phone systems is required.
* Superior telephone etiquette is required; must be able to easily "smile through the phone" in order to enhance our guests' hotel experience.
* Must be a creative problem solver with superior follow-up skills.
* Must be able to work a flexible schedule that will include early mornings, late nights, overnights, weekends and holidays.
* Must possess superior communication skills with fluency in English required; those with bi-lingual abilities will be preferred.
* High school diploma is required.
* Must possess computer proficiency to include: MS Office, Excel, Word; those with experience in hotel specific software (Opera, hot SOS, etc.) will be preferred.
$27k-32k yearly est. 2d ago
Guest Service Agent
Destination Dc Client Services
Guest service representative job in Washington, DC
at Washington Marriott Capitol Hill here!
Greet, register and serviceguests in a friendly and courteous manner according to hotel/brand and sustainability standards!
$28k-36k yearly est. 7d ago
Guest Service Agent
Salamander Employer Dc, LLC
Guest service representative job in Washington, DC
We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees.
All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values.
We specialize in the management of Four and Five-Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match.
POSITION OBJECTIVE
The GuestService Agent plays a key role in delivering a memorable guest experience. This position is responsible for guest arrivals, departures and guest satisfaction.
ESSENTIAL JOB FUNCTIONS
Greet and warmly welcome guests upon arrival.
Register guests into the system, verifying reservation, address, email address, phone number and method of payment information.
Promote the I-prefer Hotel Reward Program and provide recognition and benefits to all present members.
Apply payment to guests' accounts both at the time of registration and at checkout.
Post miscellaneous charges as requested.
Handling Cash Transaction including foreign currency exchange.
Answer phone calls in a timely and professional manner.
Respond and process guest requests (including by email) in a timely and efficient manner.
Handling guest's complaint up to the guest's complete satisfaction.
Log and update the opportunity into the HOTSOS to communicate with the team
Record guests preference, update into guest profile and act upon
Assist guests in business needs such as printing out the document.
Provide guests with information regarding hotel facilities and local attractions.
Assist guests to book (a table, a ticket, a tour etc.) in absence of Concierge
Reserve a room or modify a room reservation in absence of Reservations Agent
Provide an appreciative fond farewell and encouragement to return to the departing guests.
EDUCATION/EXPERIENCE
High school or equivalent education required.
Must be 18 years of age or older.
REQUIREMENTS
Must be able to speak, read, write and understand English used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
General knowledge of the city where hotel is located and its attractions.
Extensive knowledge of the hotel, its services and facilities.
PHYSICAL DEMANDS
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
Must be able to stand and exert well-paced ability for up to 4 hours in length.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to exert well-paced ability in limited space.
Must be able to lift up to 15 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees
Ability to spend extended lengths of time viewing a computer screen.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, photocopiers and other office equipment as needed.
Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
Must be able to change activity frequently and cope with interruptions.
BENEFITS
Paid Time off / Vacation
Holiday Pay
Sick Pay
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account
Life Insurance
Flexible Spending Account
401(k) Savings Plan
Paid Maternity, Paternity and Adoptive Parent Leave
Short Term Disability Insurance
Long Term Disability Insurance
Supplemental Insurance (Accident, Cancer, Life, AD&D)
Direct Deposit
Company Paid Uniforms
Recognition Programs & Rewards
Property Discounts for Rooms, Retail, Dining, Water Parks, Golf, Spa and more
Discounted Parking
Tuition Reimbursement
Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
$28k-36k yearly est. Auto-Apply 60d+ ago
Guest Service Agent
Salamander Dc
Guest service representative job in Washington, DC
We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees.
All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values.
We specialize in the management of Four and Five-Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match.
POSITION OBJECTIVE
The GuestService Agent plays a key role in delivering a memorable guest experience. This position is responsible for guest arrivals, departures and guest satisfaction.
ESSENTIAL JOB FUNCTIONS
* Greet and warmly welcome guests upon arrival.
* Register guests into the system, verifying reservation, address, email address, phone number and method of payment information.
* Promote the I-prefer Hotel Reward Program and provide recognition and benefits to all present members.
* Apply payment to guests' accounts both at the time of registration and at checkout.
* Post miscellaneous charges as requested.
* Handling Cash Transaction including foreign currency exchange.
* Answer phone calls in a timely and professional manner.
* Respond and process guest requests (including by email) in a timely and efficient manner.
* Handling guest's complaint up to the guest's complete satisfaction.
* Log and update the opportunity into the HOTSOS to communicate with the team
* Record guests preference, update into guest profile and act upon
* Assist guests in business needs such as printing out the document.
* Provide guests with information regarding hotel facilities and local attractions.
* Assist guests to book (a table, a ticket, a tour etc.) in absence of Concierge
* Reserve a room or modify a room reservation in absence of Reservations Agent
* Provide an appreciative fond farewell and encouragement to return to the departing guests.
EDUCATION/EXPERIENCE
* High school or equivalent education required.
* Must be 18 years of age or older.
REQUIREMENTS
* Must be able to speak, read, write and understand English used in the workplace.
* Must be able to read and write to facilitate the communication process.
* Requires good communication skills, both verbal and written.
* Must possess basic computational ability.
* Must possess basic computer skills.
* General knowledge of the city where hotel is located and its attractions.
* Extensive knowledge of the hotel, its services and facilities.
PHYSICAL DEMANDS
* Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
* Must be able to stand and exert well-paced ability for up to 4 hours in length.
* Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
* Must be able to exert well-paced ability in limited space.
* Must be able to lift up to 15 lbs. occasionally.
* Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
* Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees
* Ability to spend extended lengths of time viewing a computer screen.
* Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
* Requires manual dexterity to use and operate all necessary equipment.
* Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, photocopiers and other office equipment as needed.
* Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
* Must be able to change activity frequently and cope with interruptions.
BENEFITS
* Paid Time off / Vacation
* Holiday Pay
* Sick Pay
* Health Insurance
* Dental Insurance
* Vision Insurance
* Health Savings Account
* Life Insurance
* Flexible Spending Account
* 401(k) Savings Plan
* Paid Maternity, Paternity and Adoptive Parent Leave
* Short Term Disability Insurance
* Long Term Disability Insurance
* Supplemental Insurance (Accident, Cancer, Life, AD&D)
* Direct Deposit
* Company Paid Uniforms
* Recognition Programs & Rewards
* Property Discounts for Rooms, Retail, Dining, Water Parks, Golf, Spa and more
* Discounted Parking
* Tuition Reimbursement
Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
$28k-36k yearly est. 60d+ ago
Guest Service Agent
Shivkrupa Hospitality Incorporated
Guest service representative job in Oxon Hill, MD
Job Description
We are seeking a GuestService Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.
Responsibilities:
Register and assign rooms to guests
Confirm phone and online reservations
Respond to guest needs, requests, and complaints
Collect payment from departing guests
Keep records of occupied rooms and guests
Communicate pertinent guest information to designated departments
Qualifications:
Previous hotel experience in customer service, front desk service, or other related fields
Ability to build rapport with guests
Strong organizational skills
Excellent written and verbal communication skills
Hours 3-11 and 11pm to 7 am
$29k-36k yearly est. 5d ago
Client Service Representative - Floater (Reston Branch)
Atlantic Union Bank 4.3
Guest service representative job in Reston, VA
The position is an all-encompassing role which requires the teammate to deliver best in class client experience, sales/service solutions, as well as handle teller transactions. The Client ServicesRepresentative creates a positive client relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services.
Position Accountabilities
Represent the Bank to clients, prospects and guests in person, by telephone or by email in a courteous, professional manner.
Greet and provide exceptional service in person and by telephone/email.
Provide accurate information regarding Bank services, products, policies and procedures.
Open new Business and Consumer accounts and provide information to new and prospective clients by explaining and cross-selling Bank products and services.
Partner with other lines of business to identify/refer client needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management)
Complete forms and other required documents and follow Bank policies and procedures.
Process transactions in person and via telephone/email to include loan payments, account transfers, and address changes.
Perform all duties of a Teller to include:
Provide excellent client experience
Perform basic client and cash transactions
Balance cash each day
Identify referral opportunities to contribute to branch goals
Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures
Identify risk and escalate concerns through proper channels
Develop and maintain knowledge of bank products, services, including other lines of business
Ability to learn and adapt to changing digital channels
* Perform other duties as assigned.
Organizational Relationship
This position reports to Branch location leadership.
Position Qualifications
Education & Experience
High school diploma or equivalent (GED).
One (1) or more years of experience in a client service and/or a cross-trained teller position
Previous cash handling experience preferred
Knowledge & Skills
Excellent customer service skills
Excellent oral and written communication skills
Ability to exercise sound business judgment
Proficient computer skills
Ability to handle multiple tasks with attention to details
Flexible, able to adapt to change
Shifts may vary for each position offering, depending on business need
Able to stand for extended periods of time and lift objects up to 30 pounds
Some local travel possible
Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting *********************************************************
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.
$29k-39k yearly est. 4d ago
Customer Service Representative / Store Associate (Closer)
E E Wine 3.8
Guest service representative job in Bealeton, VA
Full-time, Part-time Description
A third generation, family-owned business, EE Wine, Inc., now trading as Wine Energy, employs more than 150 service-conscious individuals and operates a fleet of 30 trucks and vehicles. We sell over 33 million gallons of heating oil and other petroleum products every year and serve nearly 3000 residential and commercial customers throughout Northern Virginia. Additionally, our Retail Division proudly operates Wi-Not Stop convenience stores and a Marketplace. Our HVAC Division is Class A licensed by the state of Virginia to install the latest energy-efficient heating, ventilation, and air conditioning systems, along with Crystal Clean Duct Services, to improve your air quality needs.
The Customer ServiceRepresentative / Store Associate (Closer) provides prompt, courteous customer service. Rings up sales on the cash register and properly handles money, checks and other forms of payment received for the products and/or services sold.
The typical shift for this position is 4pm - midnight. Reliable transportation is a must.
Essential Duties and Responsibilities
· Provides prompt, courteous customer service
· Rings up sales on the cash register and properly handles money, check, and other forms of payment received for the products and/or services sold.
· Performs multi-function operation of the fuel console.
· Performs cleaning duties as necessary to maintain store cleanliness, as well as basic upkeep and/or cleaning of all equipment in the store.
· Assists in maintaining proper inventory levels and shift audits.
· Controls merchandise, cash shortages, and other selling expenses.
· Performs all duties with minimum supervision and works irregular hours as needed.
· Stand and/or walk up to eight hours per day.
· Lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes per day. (e.g., stocking and maintaining inventory levels)
· Be exposed to occasional cold temperature extremes while performing occasional work in a walk-in cooler and/or freezer.
· Grasp, reach, and manipulate objects with hands up to eight hours per day (requiring eye-hand coordination and coordination of both hands for up to four hours per day).
· Other duties as assigned.
Requirements
· High School graduate or equivalent.
· Perform the four basic arithmetic operations.
· Ability to work a flexible schedule to meet the needs of the business, which will require evenings, weekends, and holidays as needed.
· Excellent verbal communication skills.
· Excellent customer service skills.
· Ability to understand and follow instructions as given.
· Proficient with a telephone, cash register, fuel console, money order machine, microwave, grill, nacho machine, coffee grinder, etc.
· Must be able to properly handle and use cloth, paper, plastic, glass, rubber, liquids, cleaning solvents, etc.
· Ability to perform the essential duties and to work under the conditions described.
EE Wine reserves the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business necessity.
EOE/Veteran/Disability
$30k-43k yearly est. 60d+ ago
Guest Service Agent
The Watergate Hotel 4.1
Guest service representative job in Washington, DC
Job Description
The Hotel
Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve.
Location
The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer.
Strategic Intent
The GuestService Agent will provide front office assistance and service to our guests. S/he will be integral in the delivery of service on a daily basis and support the mission and vision of the Watergate Hotel.
Organizational Structure
REPORTS TO: Front Office Manager
General Duties and Responsibilities
· Provide exceptional service to our guests with personalized, efficient and friendly check in and check out procedures
· Handle and assist with resolution of all guest issues; communicate with appropriate departments and follow up to ensure complete guest satisfaction
· Possess a high level of expertise on all services and outlet offerings of the hotel, banquet events, groups in house as well as local area attractions, restaurants and cultural events
· Handle cash drawer properly as outlined in The Watergate Hotel cash handling policies
· Demonstrate teamwork by cooperating with and assisting fellow associates as needed
· Address guest preferences recorded in guest history profiles; review profiles and add/edit preferences as needed
· Stay current with developments and procedures in the hotel by attending daily Front Office briefings
· Provide quality service to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience
· Arrange fulfillment of guestservices by working with the Concierge, Housekeeping, PBX, Reservations and Room Service associates
· Handle guest's incoming and outgoing correspondence (i.e., facsimile, voice mail messages, email, postal mail, etc.)
· Communicate clearly with the Night Auditor and Accounting Department
· Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data and reports
· Assist with guest arrival and departure experience by maintaining a constant presence on the front desk and in the lobby
· Close out each shift effectively and correctly, with a high attention to detail; run all reports as directed by Assistant Front Office Managers and Director of Front Office Operations
· Perform any other reasonable projects/duties as required by the Director of Front Office Operations and Assistant Front Office Manager
Experience and Requirements
A minimum of 2+ years experience in hotel operations, preferably in a similar position. Luxury hotel experience is strongly preferred.
Excellent communication skills with fluency in English required.
Must be computer proficient including MS Office, Word, Excel, PowerPoint, etc. (prior experience with hotel-specific software such as HotSOS, Opera, etc. will be strongly favored).
Must be able to work a very flexible schedule that may include overnights, early mornings, late nights, weekends and holidays.
Must be physically able to meet the demands of the position, such as standing/walking for extended periods of time while on shift.
Must possess superior organizational and multi-tasking skills; must be able to remain flexible and adaptable in a fast-paced environment.
Those with multi-lingual abilities will be preferred.
HS Diploma is required; Bachelor's Degree in Hospitality or related field is preferred.
$27k-32k yearly est. 22d ago
Guest Service Agent Position at Washington Marriott Capitol Hill
Destination Dc Client Services
Guest service representative job in Washington, DC
Job Description
at Washington Marriott Capitol Hill here!
Greet, register and serviceguests in a friendly and courteous manner according to hotel/brand and sustainability standards!
$28k-36k yearly est. 6d ago
Guest Service Agent | Embassy Suites Tysons Corner | Vienna, VA
PM New 2.8
Guest service representative job in Vienna, VA
What You'll Do:
You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out.
A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area.
Here are a few of the other tasks that will keep you busy on a daily basis:
Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
You will have excellent knowledge of the local happenings in the restaurants, entertainment and sporting events and be eager to share this information with our guests.
You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.
Where You've Been:
We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit.
When You're Here:
Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.
$24k-29k yearly est. 55d ago
Client Service Representative - Floater (Reston Branch)
Atlantic Union Bank 4.3
Guest service representative job in Reston, VA
Represent the Bank to clients, prospects and guests in person, by telephone or by email in a courteous, professional manner. Greet and provide exceptional service in person and by telephone/email. Provide accurate information regarding Bank services, Client Service, Floater, Representative, Service, Retail, Business, Client
$29k-39k yearly est. 2d ago
Learn more about guest service representative jobs
How much does a guest service representative earn in Dale City, VA?
The average guest service representative in Dale City, VA earns between $19,000 and $32,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.
Average guest service representative salary in Dale City, VA