Customer Service Representative
Guest Service Representative Job 19 miles from Daly City
Champions Do More At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert. For more information, and to locate a local repair center, visit ***********************
Responsibilities
Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
Clean workspace, this is the first point of contact our customers have with our facility.
Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
Provide clerical and administrative support to the General Managers and Service Advisors.
Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
Perform other related duties as assigned
Qualifications
Interpersonal and customer service skills.
Analytical and problem-solving skills.
Multitasking and organizational skills.
Ability to answer a high volume of calls and/or emails daily.
Attentiveness and patience
Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus (Crash From Crash)
5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
In addition to the compensation range listed, this role may also be eligible for performance-based bonuses.
Submit a Referral
Posted Min Pay Rate USD $16.50/Hr.
Posted Max Pay Rate USD $25.00/Hr.
ID 2024-10638
Category Customer Service
Position Type Regular Full-Time
Location : Postal Code 94901
Location : Address 31 Bay Street
Remote No
Prioritization Tier 1 - Priority
Senior Property Management Representative
Guest Service Representative Job 32 miles from Daly City
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table. #bringyourflavor
What you will be doing
Oversee the management of properties within a division or divisions of Albertsons Companies' real estate portfolio ensuring optimal operation and financial performance.
Main responsibilities
Property Inspections: Conduct regular property inspections, documenting findings and next steps per departmental processes. Ensure property-specific compliance requirements are met and implement remedies to conditions that interfere with Albertsons' interests and goals.
Operational Support: Support operation teams and other business units by providing timely implementation of desired actions. Manage repairs and maintenance obligations in line with established budgets. Mitigate property risks and manage critical dates related to defaults. Prepare the annual plan and quarterly guidance for CAM and work collaboratively with Company finance teams managing spend for OPEX and CAPEX projects.
Liaison: Act as a primary liaison to Company landlords, tenants, and internal business teams. Partner with internal key stakeholders and other relevant parties to resolve issues and disputes in a timely manner. Guide and assist the Property Management Service Center Team with issue resolution related to Landlord WO compliance concerns and CAM Reconciliations. Interface with Property Management Representatives on tenant concerns, preparation of estoppel certificates, and resolution of Defaults.
CAM Reconciliation: Audit and approve CAM Reconciliations prepared by the Service Center Team ensuring compliance with lease provisions. Review and approve waiver requests from landlords, tenants, and co-owners prepared by the Property Management Representatives.
Compliance and Document Management: Monitor compliance and oversight of governing real estate documents, ensuring the company's rights are protected and obligations met. Ensure compliance with applicable laws, regulations, and company policies. Conduct research and effectively communicate findings to internal stakeholders and other impacted parties such as landlords and tenants.
Financial Management: Work closely with PM Representatives to ensure that the Company is paying and/or collecting base rent and triple net charges in accordance with the lease and/or any other relevant real estate documentation.
Special Projects: Manage the productivity of special projects such as value-add seasonal sales of fireworks, Christmas trees, Drive-up and Go, and EV Charging Station designations as desired by operations and/or other internal departments. Handle other special projects as needed.
Process Improvement: Utilize property management software to track, analyze, and input property data. Provide suggestions to PM leadership for process and procedure improvements.
The salary range is $72,000.00 to $93,600.00 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates. Benefits may include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation Pay (accrued based on hours worked) or Flexible Time Off, paid holidays (8-9 days annually), bereavement pay, and retirement benefits (such as 401(k) eligibility).
A copy of the full job description can be made available to you.
What we are searching for
Bachelor's degree with emphasis on real estate, lease management, property management or general business preferred and/or, 5 to 7 years of previous experience in real estate accounting, property management and/or lease administration.
Demonstrate an in-depth understanding of real estate leases, common area maintenance agreements, profit and loss statements and financial accounting.
Exhibit strong management and leadership skills with the ability to motivate and collaborate with others to achieve desired results.
Possess strong written and verbal communication skills.
Thrive in a demanding environment where multiple obligations need simultaneous attention.
Identify and deliver solutions to complex problems effectively.
Navigate a corporate environment, interacting with multiple internal business units and outside parties proficiently.
Maintain an ownership attitude with a strong ability to prioritize issues vying for action.
Think critically and creatively to solve problems.
Proficient with lease management software, Microsoft Suite, Excel, Word, and PowerPoint.
Able to travel to perform essential functions of the position.
Physical Environment
Travel 25%-50% to various regional locations is required.
Most work is performed in a temperature-controlled office environment, often sitting for extended periods at a desk or computer terminal.
Regular use of keyboards, telephones, and other office equipment.
Stooping, bending, twisting, and reaching may be necessary to complete job duties.
What is it like at Albertsons?
Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at **************(option #4).
Guest Service Specialist
Guest Service Representative Job 25 miles from Daly City
Guest Service Specialist
SUPERVISOR: Assistant Manager
PALO ALTO, CALIFORNIA
At Juut Salonspa we believe in the power of Daymaking! As the collection of original Aveda salons employing some of the most highly regarded industry professionals, we have a 35-year history of impacting people, society, and the world at large. We use our vision and talent to generate confidence, invigorate clients, and make the world a happier place.
At Juut Salonspa, you are supported by a team of professionals located in our home office including marketing, education, human resources, and operations to assist in your career growth. We celebrate individuality and care about your livelihood as an artist. JUUT Salonspa is an inclusive environment
Guest Service Job Summary:
The primary responsibility of this position is to provide an elevated customer experience to all JUUT guests. The Guest Service Specialist will also perform front desk duties in accordance with JUUT's performance and service standards.
As a guest service specialist you will start out In-Training, and as key tasks and responsibilities are learned and mastered you will move through Studio, Senior, and Master levels. Key accountabilities of this exemplary customer service position will include those tasks listed below combined with ensuring positive, uplifting experiences for all customers, being a resource to guests, artists, and therapists, and upholding Juut's Daymaker philosophy.
Greet guests upon arrival with the appropriate welcome utilized for new or returning guests.
Check-in guests, give salon tour to all new Juut guests and offer add on appointments available following guest's scheduled appointment.
Escort guest to waiting area, hang up coat if necessary, and offer beverage to all guests and Daymaker book to new guests.
Perform confirmation calls to guests and offer add-on service during call.
Check out guests by ringing service ticket, closing out sale of retail products and/or suggesting fitting products, pre-booking next guest appointment, and performing proper goodbye.
Answer incoming guest calls, book appointments with proper artist or therapist through matchmaking, capture guest data completely and accurately, offer add on appointments and up sell booked appointment.
Make follow up calls to new guests within 24 hours of their visit to Juut.
Stock retail shelves as necessary when product is low, or retail product order is delivered.
Clean retail shelves on regular basis.
Responsible for all product knowledge, continuous product education, ability to answer product questions as a resource for the guest.
Monitor and refill beverage station items, keep area clean and stocked.
Organize magazines throughout salon to be in order and easily accessible to guests.
Clean bathrooms and restock supplies and containers.
Salon cleaning as determined by management.
Knowledge of artists at salon location to include services provided, specialties, level etc.
Ability to reschedule appointments, when necessary, block artist time in computer system, distribute gratuities.
Handle cash to include bank deposits.
Ability to work during opening and closing hours.
Attend all training, education, and meetings/huddles as required.
Assist with possible other duties as assigned.
Must always remain professional in demeanor, communication, and dress (including following proper dress code with professional looking hair and makeup).
Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a position. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Juut Salonspa offers a variety of benefits for you & your family!
Paid Time Off
Health insurance
Dental insurance
Vision insurance
401k + % match
On-going education
Employee assistance program
Health savings account
Flexible spending account
Life insurance
Employee discount
Education/Training/Experience:
Education: High School Diploma or equivalent.
Some exposure to salon, cosmetics, hospitality, or retail business preferred.
Customer Service experience preferred but not required
Training provided
Career growth opportunities available
Physical Requirements:
While performing the duties of this job, the employee will be required to:
Walk, sit, bend and squat
Talk and hear
Grab, pull or bend items
Lift and/or carry up to 10 lbs.
View items at a close or distant range
Stand for extended periods of time
Working Conditions:
Retail salon environment
This document does not create an employment contract, implied or otherwise, other than as “at will” relationship.
Keywords: Hair Stylist, Hairdresser, Beautician, Stylist, Hair Colorist, Hair Generalist, cosmetologists, cosmetology, salon, Customer Service
PIdc348d091842-26***********2
Land Representative
Guest Service Representative Job 37 miles from Daly City
Day-to-Day: An oil & gas client in Pittsburg, CA is looking for a Land Rep OR Land Analyst to join their team. This individual will be joining the company's Midstream Land team in Pittsburg. This individual will be responsible for internal and external title research, permitting, responding to 3rd party inquiries and working with them, and any clerical responsibilities needed. They will have heavy field team interaction and will be attending field team meetings, both in office and field project-based.
Customer Service Sales Representative
Guest Service Representative Job 5 miles from Daly City
Title: Customer Service Representative - Sales Office SFO
Are you looking for a career opportunity in the aviation industry? Here's your opportunity to have a great career with a world-class airline company
Why Join Us?
Asia's First and Longest-Serving Airline
Get a chance to enjoy travel perks for you and your family
A collaborative work culture and environment
Who Are We Looking For?
Minimum of 2 years experience in sales
Knowledgeable in reservations, ticketing and airport operations
What's The Role All About?
Performs a variety of administrative, secretarial, marketing and clerical duties to Area Manager.
Provides support and assistance to colleagues/ other units to ensure effective and efficient performance of the District.
Gathers and creates studies for district's airline sales and marketing purposes
Handles reservation through phone calls and or walk-in passengers, travel agents and employees. Perform basic ticketing functions to promptly assist customers and partner agents' queries.
Prepares draft of District's Weekly Sales Report.
Customer Service Representative
Guest Service Representative Job 45 miles from Daly City
Ultimate Staffing is actively seeking an experienced Customer Service Representative for a leading client in the semiconductor industry in the San Jose area of California. This position offers the opportunity to work with a dynamic team while ensuring the highest level of customer satisfaction.
Responsibilities:
Providing exceptional customer service within the semiconductor industry.
Utilizing ERP systems to manage customer interactions and orders efficiently.
Leveraging Salesforce for customer relationship management and data tracking.
Resolving customer inquiries and issues in a timely and professional manner.
Collaborating with other departments to streamline processes and enhance service delivery.
Maintaining accurate records of customer interactions and transactions.
Identifying opportunities for process improvements and implementing solutions.
Requirements:
Proven experience in a customer service role, preferably within the semiconductor industry.
Familiarity with ERP systems and Salesforce.
Excellent communication and interpersonal skills.
Ability to handle multiple tasks and work under pressure.
Detail-oriented with strong organizational skills.
Work Hours:
1st Shift
Benefits:
Competitive compensation and benefits package available.
Additional Details:
Max Pay: $40 per hour
Min Pay: $20 per hour
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Customer Service Representative
Guest Service Representative Job 31 miles from Daly City
Job Title: Customer Service Support
Pay range: $30 - 33/hour on W2.
Job Type: 1+ Year Contract Role
Shift: Monday to Friday 08:00 AM to 05:00 PM
Job Description:
Processing orders, forms, applications, and requests.
Providing feedback on the efficiency of the customer service process.
Communicating with customers through emails, calls, meetings.
Ensure customer satisfaction and provide professional customer support.
Data entry in MRP systems.
Getting production status in different departments to provide accurate commits.
Knowing our products inside and out so that you can answer questions.
Skills:
Customer support experience or experience
Ability to multi-task, prioritize, and manage time effectively
Communication skills
High school Diploma
“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”
Front Desk/Member Services - Hospitality
Guest Service Representative Job 5 miles from Daly City
Our unique Hospitality mindset is what drives the experience our Members have each day here at Werqwise. As part of of Member Experience Team, this role will also change your experience of working in the Hospitality Industry.
This role will appeal to you if you:
Love the Hospitality industry but don't love the work hours or shifts
Want to work Monday to Friday but don't want an office job
Enjoy being the front line of a business on the front desk
Love the idea of working in an innovative co working space where hospitality is our mantra
Want to be part of a team that delivers concierge and member services to our members and visitors
Would enjoy event coordination (with paid overtime or a small change to your hours)
Have a real passion for making every customer experience special
Know how to make people welcome in a professional and friendly way
Thrive in a busy environment where you deal with different people
Like getting to know people and know how to engage in conversations
Take pride in ensuring that the reception space is organised, clean and welcoming at all times
Have an eye for detail, accuracy and doing things the right way
Have a voice and want to use it to proactively contribute to success, growth and improvement
Like being part of a team where we all want to see each other achieve our goals
Want to be part of a company that is as invested in your success as you are in ours
Who are you?
You will have some experience in a hotel or country club as a front desk professional and/or Guest Services. Most of all, you will have experience with dealing with people and demonstrating to customers that you care about delivering on their needs.
Who you are is also important to us. We know you will enjoy working here if you are achievement oriented, career minded and know that your future is in working with people, delivering outstanding customer service experiences at all times.
You will have a ready smile, be warm and engaging with a genuine interest in people.
Our Values are Listen Hard, Deliver Individually and Celebrate Success. We would like to hear what
these values mean to you and how you think you could apply these to this role.
Talk to us now if you would like your mission to be our mission.
Werqwise is committed to diversity and inclusion.
Customer Service Specialist
Guest Service Representative Job 5 miles from Daly City
Job Title: Customer Service Specialist
Job Type: Full Time
We're seeking a motivated and detail-oriented Customer Service Specialist to join our team. In this role, you will be the first point of contact for our customers, delivering exceptional service and ensuring customer satisfaction through timely and effective communication.
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or social media channels in a professional and timely manner.
Provide accurate information about products, services, and policies.
Resolve customer issues efficiently and escalate complex matters to appropriate teams as needed.
Maintain detailed and accurate records of customer interactions using [CRM/software tools].
Identify and report recurring customer issues to improve processes and service quality.
Assist with order processing, returns, or account management tasks.
Stay updated on company policies, promotions, and product updates to provide the most accurate assistance.
Requirements:
Proven experience in customer service or a related field.
Excellent verbal and written communication skills.
Strong problem-solving and multitasking abilities.
Empathy, patience, and a customer-first mindset.
Familiarity with CRM systems, ticketing tools, or other customer service platforms is a plus.
Ability to work flexible shifts, including evenings, weekends, or holidays, as needed.
Benefits:
Competitive salary and potential performance-based bonuses.
Comprehensive benefits package (health, dental, vision, etc.).
Paid time off and holiday pay.
Opportunities for growth and professional development.
A supportive and collaborative team environment.
How to Apply:
Submit Resume to *****************. Please write the position you are applying for in the title of the e-mail.
Customer Service Representative
Guest Service Representative Job 5 miles from Daly City
We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary.
Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.
Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations. This position does not involve cold calling but does involve communication with warm leads. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Office address: 447 Sutter St., San Francisco, CA 94108
Employment is contingent on obtaining CA DOJ Finger Rolling Certification
Responsibilities
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Aid with mail room operations such as packaging, shipping and receiving mail
Assist with walk in fingerprinting servicing clients
and other duties as assigned.
Requirements and Skills
Proven work experience as a customer service rep or sales support associate
Proficiency with MS Office Suite, particularly MS Excel
In-depth understanding of sales principles and customer service practices
Excellent communication skills
Analytical and multitasking skills
Teamwork and motivational skills
Job Type: Full-time
Pay: $18.67 - $20.00 per hour
Expected hours: 40 per week
Schedule: Monday - Friday 9:00am-5:30pm
Work Location: IN PERSON, REQUIRED.
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Customer Service Representative
Guest Service Representative Job 38 miles from Daly City
Akkodis is seeking a Customer Service Representative for a 12-month contract with a client in Livermore CA 94550 (Onsite).
Title: Customer Service Representative
Contract: 12 months Contract
Pay Rate: $21-23/hr on W2 (The rate may be negotiable based on experience, education, geographic location, and other factors.)
Shift- 8:30 AM-5:00 PM PST
Qualifications:
As the Customer Service Specialist, you will handle inbound and outbound calls in a fast paced, high volume call center. You will interact with customers to assist with demographic, member plan and physician changes, as well as collecting results and creating supply orders. You will provide customer service by answering customer concerns, explaining business policies and policy controls, as well as assisting in customer escalations and complaints. The role includes providing testing support, product overview and basic technology instructions. Customer Service Specialists provide general assistance, as needed, to achieve and maintain patient success and satisfaction with remote monitoring.
Principle Responsibilities
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Handling of Inbound and Outbound customer calls.
Collects, receives, and records INR results.
Utilizes call scripting provided when conducting patient phone calls.
Contacts physician for INR results based on clinic's reporting preferences and as outlined by Acelis Connected Health policies and procedures.
Monitors and assists customers with adherence to prescribed test frequency.
Promotes use of digital platforms
Provides assistance in the use of digital platforms.
Demonstrates knowledge of products used to obtain INR results and provides assistance to customers, as applicable.
Responsible for time management, adherence to schedule and attendance.
Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements.
Required Qualifications
High School diploma or equivalent
1-2 years of high call volume call center experience
Candidate MUST be Bilingual (English/Spanish) for this role.
Communicate clearly and concisely, both in writing and verbally with others in a professional manner.
Strong computer skills, proficiency navigating multiple websites and platforms.
Proficient with Microsoft office programs and smart devices.
Versatility, flexibility, and willingness to work within constantly changing priorities.
Preferred Qualifications
2+ Experience in high call volume call center
2+ Experience in a clinical environment
Associate's degree
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinan
Front Office Agent
Guest Service Representative Job 5 miles from Daly City
Grow with us...
Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand's best self.
We're currently searching for a warm, welcoming, articulate Front Office Agent to ensure that every guest's experience is relaxing and effortless-at arrival and departure and throughout the stay. If you love meeting new people, being of service, and helping to grow a great brand, we'd love to chat.
About you...
Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.
Ability to speak a secondary language is a plus.
Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
Is flexible and willing to meet the demands of a 24-hour operation.
About us...
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Benefits & Perks...
Health & Wellness-
Company Paid
Medical, Dental & Vision, and EAP program
Pet Insurance
Retirement Planning - 401k w/ match
Career Advancement: We are growing rapidly and with growth comes advancement opportunities (around the globe)!
Customer Service Representative
Guest Service Representative Job 45 miles from Daly City
About Us:
AZAZIE stands as the leading direct-to-consumer (DTC) e-retailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories. Designed in Los Angeles, AZAZIE disrupts the traditional wedding industry by presenting made-to-order gowns at an affordable price point. The brand is dedicated to promoting body-positive fashion, ensuring that all dresses, available in sizes 0-30, are meticulously cut and sewn to order. Explore our website, where you'll find hundreds of bridal and bridesmaid gowns and dresses, spanning over 80+ enticing color options.
Job Summary:
Azazie is looking for a self motivated and driven Customer Service Representative to join our growing team! In this role you will be responsible for providing a positive and efficient customer experience by educating customers on product knowledge, policies and services. We are seeking out top talent candidates that are highly engaged with our customers by productively providing the solutions in response to questions, concerns, and complaints through our chat, phone and email channels.
*
Please note:
We are only recruiting local candidates at this time to accommodate a hybrid-based schedule.
The employee will come into San Jose location 3 times a week
Schedule:
Tuesday - Saturday 7:30AM - 4:30PM
Sunday - Thursday 7:00AM - 4:00PM
Responsibilities:
As a Customer Service Representative, you'll be an important part of our growing team! You will be set up for success in meeting the following requirements for this role:
Proficient in supporting our customers via phone, chat and email identifying their needs, complaints, or other issues and providing solutions and support as needed.
Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours.
Responding efficiently and accurately to customers through showing Azazie cares, listening to their concerns and ensuring they have a memorable experience shopping with us.
Navigate knowledge based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns.
Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively.
Competency and initiative to meet and exceed the department metrics and individual performance goals.
Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within our DTC industry.
Skills/Talents you have:
Analytical, problem solver and critical thinker.
Ability to manage multiple channels of communication, tickets and customer conversations leading with Azazie cares and empathy.
Team player that is willing to take initiative to support customers, other agents and supervisors.
Adaptability to thrive in a fast-paced ever changing work environment.
Aptitude in maintaining comprehensive knowledge of the AZ CS policies, procedures and SOPs for our customers.
Positive attitude with a desire to learn and share ideas in a collaborative work environment.
Clear and concise communicator within customer interactions and across different departments.
Ability to build positive and long term customer relationships that reflect in positive customer satisfaction survey results.
Excellent time management skills.
Customer-focused with strong interpersonal and tech savvy skills.
Qualifications:
Customer Service Experience: 1 year (Preferred)
Fluency in English. Additional languages is a plus, but not required (please note if you have skills in Spanish, Mandarin, or French in your application)
Experience with AI Intercom, Slack or other CRM software is a plus.
Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating. between chat and other company tools such as our CRM and phone software.
Excellent written and oral communication skills.
Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs.
Customer-focused and can demonstrate mastery of customer service skills.
Ability to maneuver between multiple tasks.
Benefits:
Free snacks and drinks in office
Company engagement events
Gym access in San Jose office building
Monthly departmental CS appreciation lunches
Physical Requirements: While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close, distance and color vision.
Azazie, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Azazie, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Arthaus Studios Front Desk Associate
Guest Service Representative Job 13 miles from Daly City
About Artthaus Studios
Artthaus Studios is an innovative and forward-thinking member community that encompasses an intersection of creative offices, artist studios, and a makers facility all brought together under one roof. Aimed at creating a diverse community of creative professionals it offers over 100 offices, studios, and other spaces catering to the needs of artists, entrepreneurs, and small creative businesses ranging from design, film, web, publishing, photography, and beyond.
To learn more about our amazing community, please copy and paste the following url into your browser: ****************************
About You
You are a high energy individual with very strong interpersonal skills and knack for tackling problems head on. You are able to pivot quickly and handle multiple responsibilities simultaneously without missing a beat. If you would like to provide a top notch experience for our Artthaus Members and guests while picking up some experience in Real Estate Operations, then this opportunity is for you!
Greeting /Point of Contact:
Deliver an exceptional Member Experience through Artthaus operational standards guidelines
Greet and check-in Artthaus Studios member guests
Greet people who come in for tours, track walk-ins, vendors, and guests
Assist with Artthaus studios Member check-ins and check-outs
Answer “walk-up” member and guest questions or refer the inquirer to additional resources
Administrative/Operations support
Assist with ensuring an excellent sense of arrival, presentation and cleanliness of the building
Conduct daily walkthroughs to ensure the building, kitchen, and office (common area and conference rooms) are clean and well kept
Opening
Ensure on a daily basis all opening procedures are followed per opening check list
Closing
Ensure on a daily basis all closing procedures are followed per closing check list
Assist with administrative onboarding and offboarding tasks for members as needed
Onboarding: Provide move in boxes, ensure that unit is clean and move in ready
Offboarding: administrative offboarding tasks for members as needed
Assist with recurring Building operational needs
Receive and route incoming phone calls to the appropriate department while maintaining a positive and helpful attitude
Assist with package arrivals and delivery
Assist with keys and access cards where needed
Ensure cleanliness of the front desk
Assist Operations team with daily office support tasks
Assist with fielding and completing assigned submitted administrative requests
Ensure lunch delivery and set up for meetings with CEO and other important meetings for team members
Events and Community Management
Assist with set-up and breakdown of and assisting staffing of events as needed
Re-stage spaces after use from events
General support
Any additional responsibilities deemed necessary for effective functioning of building operations by Artthaus Community Director and management team
Qualifications:
Bachelor's Degree preferred, but not required.
2+ years experience in a customer facing role. 4+ years experience required in lieu of a degree.
Ability to work in a fast-paced environment with frequently changing priorities
Ability to work individually and with a team
Strong verbal and written communication skills
Intermediate skills with Microsoft Office and Google applications
Able to demonstrate integrity, dependability, punctuality, responsibility, accountability, self-awareness, strong work ethic, and compassion.
Customer Service Specialist
Guest Service Representative Job 30 miles from Daly City
Customer Service Specialist
Job Summary: We are seeking a proactive Customer Service Specialist to join our team in Mountain View, CA. The ideal candidate will adeptly manage customer interactions across multiple channels-including phone calls, emails, and live chat-while generating insightful customer reports and ensuring compliance with Customer Satisfaction (CSAT) standards.
Key Responsibilities:
Multichannel Customer Support: Efficiently handle customer inquiries and issues via phone, email, and live chat, ensuring timely and accurate responses.
Issue Resolution: Address and resolve customer complaints with professionalism and empathy, escalating complex cases when necessary.
Order Management: Assist customers with product orders, returns, and exchanges, ensuring seamless transactions.
Data Management: Maintain detailed records of customer interactions and transactions in the CRM system.
Customer Insights Reporting: Analyze customer feedback and interaction data to generate reports that inform product development and service improvements.
CSAT Compliance: Monitor and strive to meet or exceed established Customer Satisfaction (CSAT) metrics.
Cross-Department Collaboration: Work closely with sales, product development, and marketing teams to relay customer feedback and contribute to product enhancements.
Continuous Improvement: Participate in training sessions to stay updated on product knowledge and customer service best practices.
Benefits:
Competitive salary
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Opportunities for professional development
Qualifications:
Experience: Minimum of 2 years in a customer service role, preferably within the consumer goods industry, with experience handling multichannel support.
Communication Skills: Excellent verbal and written communication abilities.
Analytical Skills: Proficiency in analyzing customer data and generating actionable insights.
Technical Proficiency: Familiarity with CRM systems and customer service software.
Education: High school diploma or equivalent; a bachelor's degree is advantageous.
Problem-Solving: Strong ability to troubleshoot issues and provide effective solutions.
Customer Focus: Demonstrated commitment to delivering exceptional customer experiences.
Customer Service Representative
Guest Service Representative Job 45 miles from Daly City
We are looking for a motivated individual eager to join a dynamic small business. As a Customer Service/Customer Management Specialist, you will play a vital role in the company's success. You will handle customer service and be responsible for managing customer relationships. Our client views this role as the lifeblood of their business, where you will support daily operations and serve as the company's voice when interacting with customers.
Key Responsibilities:
Communicate with customers via phone, email, and chat.
Provide clear and knowledgeable responses to clients throughout the entire customer journey.
Collaborate effectively with team members in a fast-paced environment.
Perform data entry across various platforms such as Zoom, Google Calendar, and CRMs.
Qualifications:
1-3 years of relevant work experience in customer service or a related field.
Excellent phone etiquette, along with strong verbal, written, and interpersonal communication skills.
Strong multitasking abilities and experience in organizing and prioritizing tasks.
Outgoing, personable attitude with a focus on delivering excellent customer experiences.
Proficiency with a variety of technologies including Google Calendar, Zoom, Slack, CRMs, and Microsoft Office.
Guest Services Agent
Guest Service Representative Job 45 miles from Daly City
City, State:San Jose, CaliforniaPay Range: $22.00
The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Operate the front desk according to standard operating procedures and with exceptional guest service.
Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
Check registration (folio) cards for completeness, accuracy, and legibility.
Maintain accurate cash sheet. Responsible for cash drawer balancing.
Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting.
Know emergency procedures and how to respond.
Never say a guest's room number out loud.
Be knowledgeable of hotel promotions.
Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.
Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is.
Complete daily reports, audits correspondences etc. as required by your shift.
Keep lobby and office area clean at all times,
Set wake-up calls as dictated by your shift.
Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day.
Take and confirm credit cards for validity and acceptability.
Lock and secure area if leaving the front desk, even if it is for a moment!
Create incident reports for guest injuries / issues when required.
Answer all calls within three (3) rings. All calls are to be answered in a “scripted” manner.
Take and record reservations with accuracy. Confirm as requested.
Resolve guest complaints.
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
Demonstrates accuracy and thoroughness.
Monitors own work to ensure quality.
Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
Meets or exceeds productivity standards.
Produces adequate volume of work efficiently in a specific time.
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
Responds to requests for service and assistance.
Demonstrates the desire and ability to provide high quality service to both internal and external customers.
Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
Asks for and offers help when needed.
Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
Takes responsibility for own actions.
Performs work with little or no supervision; works independently.
Can be relied upon regarding task completion and follow up.
EDUCATION AND EXPERIENCE REQUIREMENTS:
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to speak English fluently.
Ability to interpret and perform basic computer and POS system functions.
WORK ENVIRONMENT:
The work environment normally entails the following:
• Indoor work environment
• May be exposed to and use of cleaning chemicals throughout the shift
• Minimal to moderate noise levels consistent with hotel environment
Top of Form
PHYSICAL DEMANDS:
During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.
The physical activity normally entails the following attributes.
Position is expected to:
• Stand more than 2/3 of the time
• Walk less than 1/3 of the time
• Sit less than 1/3 of the time
• Lift up to 15 lbs
• Push / pull up to 10 pounds
Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.
Guest Services Representative
Guest Service Representative Job 36 miles from Daly City
What is a Guest Services Representative at AVE?
Guest Services Representatives are the face of AVE and are responsible for setting a great first impression to residents, clients, prospects, and all other visitors to the community. AVE's top priority is to provide a superior level of service to ensure our residents' needs are met and expectations are exceeded. Our Guest Services team members approach delivering AVE's high standards of service with a positive and enthusiastic attitude each and every day.
You will thrive in this role if...
You are proactive. Guest Services Representatives anticipate and address residents' needs and urgently follow up on any questions or concerns as needed.
You have an eye for detail. You will keep all reservations up-to-date with detailed notes and walk suites prior to guest arrival to ensure all AVE brand standards are met.
You have excellent communication skills. You will communicate with residents and guests directly by responding to requests via emails, phone calls, and face-to-face interactions. You will also communicate internally through coordination with management, maintenance, and housekeeping team members regarding move-ins, move-outs, make-readies, and work orders.
You are highly organized and skilled at multi-tasking. You will be responsible for day-to-day operations at the property, such as creating key cards, logging packages, check-in and check-out procedures, servicing the coffee station, and more.
You are a team player. You develop and maintain positive and professional relationships and actively contribute to the team achieving AVE's business goals.
You know and love your community. You will help residents and clients with directions and recommendations for points of interest in your area.
You have a passion for representing a luxury lifestyle. You will assist with sales efforts by greeting prospects with a smile and serve as a point of contact for VIP corporate clients.
Requirements
Must have face-to-face customer service experience.
Hospitality, travel, relocation, corporate housing, or multifamily industry experience strongly preferred.
Strong interpersonal and relationship building skills.
Professional verbal and written communication skills.
Detail orientation and excellent organizational skills.
Ability to problem solve as well as proactively alleviate potential resident concerns.
Willingness to master and use industry systems and programs (Yardi and/or Oscar experience is a plus!).
Ability to work independently as well as in a team environment
Must be available to work the required full-time schedule of Sunday 10:00am to 5:00pm and Monday through Thursday 11:30am to 8:00pm.
Compensation
$24-$28.50/hour
Individual compensation decisions will vary as the hourly base compensation range provided is approximate and determined by a variety of factors including but not limited to experience, qualifications, education, and geographic location. AVE also offers additional bonus potential paid out on a monthly and/or quarterly basis (dependent upon the position), which is not included in the base compensation range listed above. All applicants who meet the general job requirements as outlined in the description are encouraged to apply.
#LI-onsite
Guest Service Agent - Hampton by Hilton Daly City
Guest Service Representative Job In Daly City, CA
The Hampton by Hilton in Daly City has an immediate position available for a full-time Guest Service Agent that will work 3pm to 11:30pm, Tuesday thru Saturday. If interested candidate would also cross train for Night Audit (11p - 7am). The Guest Service Agent (Agent) is a key factor to the overall guest engagement and success of the hotel operation. We are looking for a team player, with a warm people-oriented demeanor and a gift for paying attention to details that will allow you to deliver superior customer service. You will be responsible for organizing, confirming, and processing guest check ins and check outs, making reservations and light concierge work. No matter whether a guest arrives weary from their travels or excited to start their vacation, we strive to make each guest stay a unique and memorable experience. Every guest, Every time.Essential Functions:Answering phones, directing calls, and taking reservations. Welcome guests during the check in process and wishing a fond farewell upon departure. Excellent communication skills and an ability to get along with a wide variety of people. Produce and generate all required reports and perform daily check lists. Post charges to guests' accounts and perform other cashier functions, including but not limited to some cash handling, performing folio corrections and adjustments. Local knowledge and ability to perform concierge services.
The Agent is responsible to welcome and greet all guests in a friendly manner, answer telephone calls, process guest check in and checkouts efficiently, answer guest questions, give location directions, and make reservations by utilizing the Reneson reservation selling techniques. Agent's will assist guests with assistance and coordinate with housekeeping, houseperson, maintenance staff, and management to fulfill guest requirements. This work may also serve as concierges, assisting guests with ground transportation information, restaurant or entertainment reservations, and providing other information about local events. Agents will also be required to resolve guest complaints and find way to resolve issues to the guest's satisfaction.
JOB REQUIREMENTS:
1) Previous hotel experience preferred.
2) Previous computer experience required.
3) Some typing skills.
4) Ability to communicate with supervisor and co-workers.
5) Ability to follow instructions.
6) Must be able to obtain Food Handlers and RBS Certification within 30 days
WORK CONDITIONS:
Conditions: Must be able to stand for long periods of time, speak clearly on the telephone and must be able to see/read computer screen.
We offer medical/dental/vision insurance, vacation, holiday, and sick pay, Hilton worldwide discounts, and 401k with matching!
Apply online at ********************** $22.50 per hour
Guest Service Agent I
Guest Service Representative Job 23 miles from Daly City
What We Look For... We are looking for a Guest Service Agent to be part of a first-class Front Desk Team that provides extraordinary service to our guests. The Key Responsibilities: * Provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including: checking in and out, luggage services, restaurant/tour reservations, and hotel/city information.
* Build an authentic bond with guests and create a unique experience that they will want to come back for.
* Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct.
* Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.
* Use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point out hotel amenities as well as invite the guest to stay with us again.
* Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations.
* Check in guests, ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct.
* Listen to guest concerns, solve problems creatively and answer questions.
* Be knowledgeable of daily functions occurring at the hotel as well as other facilities, features and services of the hotel so as to be a source of information to guests.
* Be continually alert for the safety and security of all employees and guests, reporting any unsafe conditions to your immediate supervisor.
The Model Qualifications:
* Previous front desk, reservations, and/or hospitality experience preferred
* Excellent customer service skills.
Be Bold. Apply Now.
Like what you see? If interested, please apply now to be considered for this position.