Guest service representative jobs in Davie, FL

We are seeking a Customer Service Representative will be fully on-site at our Deerfield Beach, FL Corporate Headquarters. Responsible for the timely and accurate processing of customer orders and for providing effective verbal and written communications with internal and external customers to support product selection, demand, and order fulfillment activities. Position reports to the National Customer Service Manager and provides very close liaison with the following departments: Sales, R&D, Production/Shipping & Receiving, Transportation, and Purchasing What You Get To Do: Enter and manage customer orders, sample requests, demo requests, credit, and debit memos in AS-400. Act as the first point of contact for our customers and sales staff, including but not limited to: basic troubleshooting response and follow-up, providing technical data sheets/documentation, etc. Provide the input and assistance required to accurately and timely process, update the Customer Claims Tracker and Claims/RMA forms as needed, investigate, and resolve customer satisfaction issues. Provides support for avoiding and eliminating aging and aged Finished Goods Inventory. Assure that all internal/external inquiries are directed to the appropriate personnel for timely action. This includes inquiries from customers, sales representatives, management, etc. Manage customer accounts professionally and efficiently. Promote a proactive approach with customers to help reduce inventory levels, accounts receivable, and customer complaints. Partner with the National Customer Service Manager to continuously improve the effectiveness of the Customer Service Department. Promote the quality system through adhering to the elements of and being familiar with the philosophy, quality statement, quality manual, and procedures. Manage sales solicitation of customer base, including existing accounts, dormant accounts, and potential new customers. Determine customer satisfaction through the observation of daily communication and customer claims. Supply quotes to Field Sales and to our customer base upon request. Performs other duties as required What You Bring To The Team: High School Diploma or GED required. Proficiency with Microsoft Office 365 Suite, including Outlook, Word, Excel, PowerPoint, and Teams. Minimum of two years of industry experience or any equivalent combination of related training and experience. Minimum of two (2) years' experience as a Customer Service Representative. AS-400 or other CRM enterprise-wide system experience strongly preferred. Bachelor's degree from a four-year college or university or the equivalent preferred. Inside sales experience preferred Take a look at why so many of our team members continue their careers with Mapei-Polyglass! Life at Polyglass

ABOUT THE ROLE The Client Services Specialist will support a top-producing four-person leasing team in Miami, led by the Vice Chairman and Co-Head of Florida for the Miami Office. This person will play a central role in keeping the team organized and efficient, helping manage projects, client deliverables, and daily operations. The ideal candidate is a fast learner who thrives in a busy environment, takes initiative, and helps the team stay on track across all active assignments. KEY RESPONSIBILITIES Marketing Coordination Lead all aspects of the team's marketing efforts, from concept through execution, for property campaigns, client presentations, and new business pursuits. Lead Social Media Management efforts such as LinkedIn a plus Develop, proof, and produce marketing materials including proposals, pitch decks, offering memorandums, and brochures that align with Savills' brand standards. Use Salesforce, LinkedIn, CoStar, and Exact Target to support prospecting, marketing outreach, and engagement tracking. Coordinate photography, floor plans, and other creative assets with vendors and internal teams. Maintain and organize the team's contact database while improving marketing processes for better efficiency and results. Financial Support Handle billing, invoicing, and expense reports for the team. Update and maintain stacking plans and other financial tracking tools in Excel. Administrative Support Greet and assist guests; answer and route incoming calls. Manage incoming and outgoing mail and packages. Keep Salesforce and other CRM databases accurate and up to date. Schedule meetings, conference calls, and team activities. Set up conference rooms and prepare materials for client meetings. Client Interface Help prepare materials and presentations for client meetings. Participate in client pitches as needed. Coordinate communication and logistics between the team and clients. Process Management Work closely with the team to manage all active projects and client assignments from start to finish. Keep track of deliverables, deadlines, and follow-ups to ensure nothing falls through the cracks. Anticipate next steps and help keep the team organized and accountable. Serve as the central point of coordination for ongoing projects and team priorities. Partner with other Client Services Specialists and Operations staff on office-wide initiatives. Qualifications Bachelor's degree preferred (Business, Marketing, Communications, Real Estate, Finance, or related field). Professional, proactive, and able to work both independently and as part of a team. Minimum of 3+ years of experience in marketing, administration, or commercial real estate preferred. Engagement and interaction with support of upper management is important. Strong skills in Microsoft Office (Namely: Excel, PowerPoint, Word) and Salesforce. Familiarity with Adobe InDesign, CRM, and email marketing tools such as SalesForce a plus. Excellent written and verbal communication skills. Strong organizational skills, attention to detail, and the ability to handle multiple priorities. WHY JOIN US? Join one of Miami's most established office leasing teams at Savills. This position offers exposure to all sides of the business-marketing, financial analysis, and client strategy-and is a great opportunity for someone looking to build a long-term career in commercial real estate. Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.

Miami-Dade County, Florida Are you a motivated and experienced healthcare services sales professional with high drive and energy, and a positive, resilient, can-do attitude? Do you have a genuine passion for helping to support Woundtech's mission to close the care access gap for those suffering from complex wounds? Are you currently or have you worked for an IPA, MSO or health plan in a provider relations or sales capacity? If the answer to these questions is yes, you might be a candidate for a mission-critical role at Woundtech! Woundtech is seeking a highly motivated, experienced and results driven sales professional to join the Woundtech team as a Client Success Representative. In this role, you will play a crucial role in providing exceptional customer service and support to Woundtech's clients who refer patients to us for in-home, provider driven wound care services. Our referral partners include MSOs/IPAs, PCPs, Hospital Discharge Planners and Case Managers, Skilled Nursing Facilities, Home Health Companies, and Assisted Living Facilities. As part of our close-knit team, we value strong team-focused players who excel in collaboration, transparency, resiliency, adaptability, tenacity, strong internal motivation, and a positive approach to problem solving. Responsible for educating IPA, MSO and other referral sources about Woundtech's services and value, as well as assisting them on how to make referrals Efficiently utilize Salesforce CRM before and after each call to maximize your effectiveness and help you more effectively understand which activities lead to results. Document and update client information accurately and in a timely manner in CRM (Salesforce) ensuring data integrity and confidentiality. Develop and maintain a deep understanding of Woundtech's wound care offerings, becoming a subject matter expert Utilize effective communication and exceptional sales skills to build strong relationships with clients and ensure their needs are met in a timely and professional manner. Collaborate with internal Patient Care Coordination teams to coordinate referrals and ensure the smooth delivery of wound care to clients. Develop and maintain relationships with providers connected with MSOs (Managed Service Organizations), IPAs (Independent Practice Associations), and healthcare delivery organizations in the Market such as hospital systems Demonstrate a commitment to increasing access to care for wound care patients, advocating for their needs and actively promoting our services. Proactively identify opportunities to improve client satisfaction and contribute ideas to enhance the overall customer experience. Stay updated on industry trends, regulations, and best practices related to wound care and in-home care delivery Be confident, polished, and professional in all interactions, driven to succeed, and able to navigate the complex healthcare landscape in the market. Requirements- Bachelor's or AA degree preferred Strong preference for candidates with sales or provider relations experience within a MSO, IPA, Health Plan or other managed care focused entity Will also consider candidates a referral driven healthcare services organization, calling on MSO and IPA clients. Demonstrated high drive, energy, and passion for follow up, an uncompromising focus on providing exceptional care and customer service. Excellent sales, communication, presentation, and interpersonal skills, with the ability to effectively communicate value-based information to health professionals including physicians and health care business professionals. Strong organizational and time management abilities, able to handle multiple tasks and prioritize effectively. Recognized as a leader on a team, ability to motivate peers to success with your positive energy and proven approaches-a true team player. Demonstrated proficiency in using CRM, computer systems and software applications relevant to the role, including Salesforce. Familiarity with providers, MSOs, IPAs, and other healthcare organizations in the Market. Commitment to increasing access to care for wound care patients and improving healthcare outcomes. Confidence, polish, and professionalism in all interactions. Flexibility to adapt to changing priorities and a fast-paced work environment. English and Spanish fluency Benefits: You will participate in a comprehensive incentive program that recognizes the impact of net referrals and starts of care on overall organizational success. Unlock tiered performance bonuses for consistently meeting or exceeding targets. Benefit from a supportive environment that recognizes and rewards a commitment to continuous improvement in sales and client success. Competitive salary and benefits package. Opportunities for professional development and advancement. Collaborative and supportive work environment. If you are a driven, results-oriented sales professional with a strong desire to make a difference in the lives of wound care patients and the payers and providers that support them, we encourage you to apply. Your expertise will be highly valued as we strive to provide exceptional care and support to our clients. Join the Woundtech team and be part of our mission to increase access to care for complex wound care patients! Woundtech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Verifi Concrete is a leading provider of cutting-edge digital solutions for the concrete industry, revolutionizing how concrete is monitored, managed, and optimized. Our technology enables real-time tracking of concrete properties, enhancing quality control, efficiency, and sustainability across construction projects. With a strong focus on innovation, automation, and data-driven insights, Verifi Concrete empowers clients to reduce material waste, improve operational performance, and drive cost efficiencies. As we continue our global expansion, we are looking for dynamic professionals to join our team and contribute to transforming the future of concrete & construction technology. Candidate must be located in the Southern FL area with a preference of bilingual (English / Spanish) Business Management: Providing solutions for their businesses that are in line with value derived from Joint Business Plans with customer . Monitoring competitor activity and ensuring appropriate action is taken. Building long-term relationships with customers ensuring that value needs are fulfilled, helping provide process', structure and value support Networking through active participation in industry association events and committee assignments Working directly with Field Service Managers and Field Service Technicians to bring value to customer Commercial & Excellence in Execution: Actively works with other departments including Sales, Field Service, command center and R&D to ensure customer service needs are met. Identifies bottlenecks in service and works within the company to resolve issues Works with Customer Success Manager to create process' and plans to promote value, derived from Joint Business plans with Client Engagement Managers Coordinates initiatives with team members in Client Engagement and Customer Success Manager Leads the development and implementation of the account plans and value actions. The assigned Account(s) initiatives and success will be the responsibility of the Customer Success Representative Leveraging local relationships to generate leads in current markets up to the Client Engagement Manager and Business Development. Is this job for you ? Education Required High School Diploma or Equivalent Preferred Bachelor's Degree - Engineering or Business Work Experience Required Microsoft Excel/Outlook Bilingual - English / Spanish Preferred Business knowledge - Business, sales experience 5+ years of product engineering experience with electro-mechanical system, preferably in the industrial sector 3+ years Ready mix or equal experience Tableau/Power BI Licenses and Certifications Osha 10 - Preferred

Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: $250 Signing BONUS after 90 days Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities What do I do as a Guest Service Representatives? As our newest team member will be an integral part of the warm welcome and fond farewell process. Some duties include: Greeting all guests that enter or exit hotel or garage, displaying 5 star/diamond standards. Collecting valet parking fees using latest technology, parking software. Answering phones with a smile. Notes: This job posting does not include the full range of functions/duties of the position. Associate will be required to perform any other job-related duties as assigned by their supervisor including the corporate office. This document does not create any employment contract, implied or otherwise, other than an “at will” employment relationship. A full job description is available upon request. Qualifications ….But wait! Let's be sure you possess these minimal requirements first! Are you Neat, Clean and Polite? It's our company motto! Essential Qualifications: Ability to smile, acknowledges, greet and extend a warm welcome to each customer. Ability to maintain high standard of cleanliness of work area, personal appearance, organization, etc. Ability to communicate effectively in English in both written and oral forms. Must be at least 18 years of age. Must have a professional appearance and demeanor. Physical requirements: Ability to sit or stand for longer periods of time (up to 6 or 8 hours, less break) Ability to answer the telephone and speak with guests in order to provide directions, record ticket numbers or provide overall customer service. Ability to manually calculate rates offhand, without the help of a calculator or fee computer Ability to work outside and withstand extreme temperatures Ability to use hands and arms in repeated motions (making change, punching clock, etc.) Classification: Non-exempt Hourly Wage SP+ Hospitality is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ Hospitality does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights. *USA Parking will provide reasonable accommodations during its interviews for individuals with disabilities, including providing a sign language interpreter, upon request. Please email your request for a reasonable accommodation to this email address: ******************. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.

Job Description ENERGY AND DRIVE: Energetic and takes initiative. Is pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals. ESSENTIAL RESPONSIBILITIES: • Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. • Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. • Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. • Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. • Maintains a friendly, cheerful and courteous demeanor at all times. • Performs other duties as assigned, requested or deemed necessary by management OTHER RESPONSIBILITIES: • Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible. • Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations. • Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel. • Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD SUPERVISORY DUTIES: None COMPETENCIES STRATEGIC SKILLS: • Proficient in position required job skills and knowledge. Intelligent in grasping and integrating new information. Is an active learner with a strong sense of curiosity. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions. OPERATING SKILLS: • Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy. Is time sensitive, understands how work and processes fit in with other departmental or business priorities and objectives. Is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results. COURAGE: Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges PERSONAL AND INTERPERSONAL SKILLS: • Welcoming and warm personality. Able to engage easily and actively connect with others. Is genuinely caring and compassionate; visibly demonstrates desire to understand others. Creates confidence and trust with others, is socially aware of self and others and is known for communicating the right message at the right time. Utilizes a variety of approaches and communication techniques tailored to each situation. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience. Positively accepts and provides feedback. KNOWLEDGE/SKILLS: • Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English. • Must have vision ability to read written communiques and monochrome computer screen. • Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. • Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. ABILITIES: 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. EDUCATION/FORMAL TRAINING: High School diploma or equivalent EXPERIENCE: None required MATERIAL/EQUIPMENT USED: Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine. ENVIRONMENT: Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%3C/p> Powered by ExactHire:165434

Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: $250 Signing BONUS after 90 days Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.

Are you a hotelier in search of new experiences in South Florida and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in a modern and stylish European glamour environment with breathtaking views? If so, please read on! Mr. C Coconut Grove is looking to hire a Reservations Agent. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, and a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), parking, and meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! WHO WE ARE? From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel's interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities. YOUR ROLE AS A RESERVATIONS AGENT: You will be responsible to ensure that reservation hotlines are attended to at all times to meet daily business needs and will be responsible for creating, updating, and maintaining reservation records promptly in accordance with guests' booking confirmations. RESPONSIBILITIES Gathers all necessary information from the caller when booking a reservation Check daily emails Enter wait listed reservations in PMS Handle credit card payments, as well as credit card authorizations Process reservations amendments and cancellations File reservations Forward guest inquiries and credit card disputes to Reservations Supervisor Negotiate rate discounts requests with Management approval Communicate Front Office of late check outs and extensions requests Maintain guest records Cross train Block special request reservations Communicates hotel products and services to guests Uses suggestive selling techniques to up sell hotel rooms according to hotel standard procedures Coordinates with other departments on joint tasks as they relate to sales, particularly the front office and food and beverage departments Reviews guest arrivals each morning and notes any special requests and prepares staff to ensure product is on hand and request is executed Serves as the concierge if needed to accommodate potential guests' needs when scheduling reservation Practices safety standards and report any unsafe condition to the manager Processes group, third party and wholesale reservations Maintains office supplies; and mails hotel advertising material to guests Ensures reservation department policies are followed including deposit requirements, cancellation policies, comp rates, public space policy, room rates, etc. Maintains and ensures compliance of all policies and procedures REQUIREMENTS AND SKILLS: Work experience as in reservations or similar job Previous guest service Previous customer service experience preferred Excellent communication Maintains a good energy level Thorough and organized Professional Punctual Flexibility to work in shifts Ability to work with little or no supervision while meeting high-performance standards Ability to follow instructions High school diploma is a plus Grooming: All Employees must maintain a neat, clean, and well-groomed appearance per Mr. C's standards. INTENT AND FUNCTION OF S: All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an “at-will” employer. READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Equal Employment Opportunity Powered by JazzHR 55BblwVZFc

*We are a drug-free workplace. Pre-employment screenings and background checks will be conducted for all viable candidates. FRONT OFFICE AGENT DEPARTMENT: FRONT OFFICE/ROOMS DIVISION REPORTS TO: FRONT OFFICE MANAGER / FRONT OFFICE SUPERVISOR SUMMARY: Responsible for handling an efficient and courteous check-in and checkout of all Riverside Hotel guests by following all the procedures and guidelines outlined in the policies prepared by hotel management. Assist all guests with any concerns they might have with enthusiasm and a “can-do” attitude. ESSENTIAL FUNCTIONS: To maintain the highest standards of guest care and service throughout your departmental area at all times. To demonstrate a good standard of social skills to the guest and your working colleagues. To familiarize yourself with your department standards of performance and to be able to demonstrate their application. To arrive for your working shift on time as per your departmental schedule wearing your uniform that does not deviate from the hotel standard. To maintain a high standard of personnel appearance and grooming at all times during your working shift. To anticipate guest dissatisfaction and to take the appropriate action ensuring that all incidents are reported to your supervisor/head of department To familiarize yourself with all hotel products and services offered to our guest and to take every opportunity to maximize hotel sales. To greet guests and answer questions in a courteous and efficient manner. To check-in and checkout of all guests during your scheduled shift. To answer phone calls within three (3) rings. To ensure that all guests are registered with the proper guest codes, verify and record proper ID information or payments for accommodations as required. In the event that guests are not properly recorded with their information, to follow up on it. To ensure that Guest mail, messages, faxes, etc. are held and issued to the respective persons in the shortest possible time. To have good knowledge of the hotel room types and locations. To inform the Front Office of your whereabouts at all times should you need to leave the desk area. To communicate with the Front Office Manager, Supervisor or Night Manager to obtain necessary information of the day's needs and procedures. To assist in blocking of rooms as necessary - especially for VIP reservations and special requests. To assist in preparing needed reports. To handle any room changes as needed for guests. To create and set-up banquet accounts with partial payments and direct billing. To keep work area cleaned and well stocked with all necessary equipment to handle the guest registration and checkout. To make keys for incoming guests and assure proper ID is verified when re-issue occurs. To demonstrate a working knowledge of fire prevention and to act upon your departmental fire procedures in the event of a fire. To familiarize yourself with your departmental hurricane procedures and to be able to demonstrate their application in the event of a hurricane warning. To act on your responsibilities detailed in the hotel health and safety policies. To ensure that all accidents or near accidents caused by departmental hazard are reported to your supervisor/head of the department. To familiarize yourself with and act upon the hotel standards for staff discipline and grievance matters. To be security conscious at all times with respect to guests/staff/hotel property and to report any suspicious circumstances to your supervisor/head of department. To attend any meetings that may be beneficial to your or your department on request from your supervisor/head of department. To attend any training sessions/course that may be beneficial to the development of your working knowledge or skills. To cooperate and communicate with your colleagues, supervisor/head of department and management to ensure effective departmental teamwork. To carry out any other reasonable tasks requested by your supervisor/head of department or management. To learn guest room packages, group resumes and special events. To develop knowledge of restaurants, shops, local attractions. To use analytical abilities to resolve guest credit issues. PHYSICAL REQUIREMENTS: While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus. EEO/M/F/V/D

Job Description Front Desk/Guest Service Agent Pay Rate: $16 - $18 per hour + Potential Bonuses We are seeking a passionate and motivated Front Desk Agents to join our dynamic Front Desk Team. As a Front Desk/Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have. Responsibilities: - Welcome guests to the hotel and assist them with check-in and check-out processes- Manage reservations and bookings- Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services- Address guest complaints and resolve issues in a timely and professional manner- Process payments and maintain accurate records- Assist guests with luggage and transport arrangements- Coordinate with other departments to ensure guests' needs are met- Maintain a clean and organized front desk and lobby area- Up-sell hotel services and amenities to guests Requirements: - Excellent communication and customer service skills - Strong organizational and time management skills - Ability to multi-task and work under pressure - Proficient in using computer systems and software - Ability to work flexible hours, including weekends and holidays - Previous experience in a similar role, ideally in the hospitality industry - High school diploma or equivalent qualification - Fluent in English, knowledge of Spanish, Portuguese or other languages - Hilton OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is ideal. Candidate must be hands-on, organized, team motivator and adhere to brand and hotel standards. This is not an office position and requires candidate to work at the Front Desk. Must be available to work on a schedule which includes weekends and holidays and, 8-hour shifts that may be scheduled between 7am to 11pm. Paid training will be provided for selected candidate. A sign-on bonus of $500 is available for Qualified OnQ Certified applicants, if hired. * Must be a legal resident of the USA and authorized to work in the USA to apply.

Front Desk/Guest Service Agent Pay Rate: $16 - $18 per hour + Potential Bonuses We are seeking a passionate and motivated Front Desk Agents to join our dynamic Front Desk Team. As a Front Desk/Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have. Responsibilities: - Welcome guests to the hotel and assist them with check-in and check-out processes- Manage reservations and bookings- Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services- Address guest complaints and resolve issues in a timely and professional manner- Process payments and maintain accurate records- Assist guests with luggage and transport arrangements- Coordinate with other departments to ensure guests' needs are met- Maintain a clean and organized front desk and lobby area- Up-sell hotel services and amenities to guests Requirements: - Excellent communication and customer service skills - Strong organizational and time management skills - Ability to multi-task and work under pressure - Proficient in using computer systems and software - Ability to work flexible hours, including weekends and holidays - Previous experience in a similar role, ideally in the hospitality industry - High school diploma or equivalent qualification - Fluent in English, knowledge of Spanish, Portuguese or other languages - Hilton OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is ideal. Candidate must be hands-on, organized, team motivator and adhere to brand and hotel standards. This is not an office position and requires candidate to work at the Front Desk. Must be available to work on a schedule which includes weekends and holidays and, 8-hour shifts that may be scheduled between 7am to 11pm. Paid training will be provided for selected candidate. A sign-on bonus of $500 is available for Qualified OnQ Certified applicants, if hired. * Must be a legal resident of the USA and authorized to work in the USA to apply.

Job Description Responsibilities: Assist guests with any needs in a professional, organized, and timely manner. Communicates guests feed back and needs to the housekeeping and engineering departments. Understands the importance of providing all guests with hotel service standards. Physical Requirements: Must be able to stand for long periods of time. Job Functions: Completes daily duties and checklist to ensure the front desk operates smoothly. Assists guests with their requests in an appropriate manner. Handles guest's complaints in a positive manner. Knows when to communicate guest complaints to the Supervisor/Manager on duty. Make decisions that benefit the hotel and the hotel guests. Understands and uses hotels policies and procedures for reservations, check in's, checks outs, Concierge services, and any other guest interaction. Understands how a hotel and all the hotels departments operate. Is able to work with a variety of people without any problems. Is friendly and courteous towards guests and peers. Has a pleasant speaking voice. Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business. Is able to anticipate guest needs. Makes hotel reservations and notes special details. Takes incoming calls and transfers to other departments accordingly. Provides guests with accurate hotel facility information. Handles Concierge duties when the Concierge is not on duty. Gives proper pass on during shift change. Monitors hotel room key inventory. Ensures we get all keys back at check out. Maintain all front desk logs for back up purposes. Keeps front desk area cleaned and organized. Other duties as assigned Job Requirements: Computer Skills Multi task and fast learner ability Flexible Detail Oriented

Job Details The Standard Spa, Miami Beach - MIAMI BEACH, FL Nomade Miami - Miami Beach, FL Full Time $18.00 - $18.00 Hourly AnyDescription Responsible for ensuring the overall safety and security of the hotel, garage, employees and guests. Promote and support a safe environment for staff and guests. Respond to, investigate and report on all complaints, incidents, or accidents reported by guests or staff. JOB RESPONSIBILITIES: Maintain accurate account of complaints, incidents and accidents. Thoroughly document all activities on an hourly basis in the daily security log. Maintain an accurate record of all noise complaints made by neighbors. Respond to all calls for assistance. Perform frequent patrols of hotel property to ensure the safety of employees, guests, patrons and their vehicles. Communicate all relevant information to Guest Relations Manager and Manager on Duty. Monitor video surveillance equipment. Maintain lost and found department. Enforce safety practices, hotel policies and state liquor laws. Works closely with law enforcement when necessary. Conduct oneself in a professional manner at all times. Be proactive and productive without constant supervision. Successfully partner with other departments (valet, front desk, housekeeping, and F&B) to provide a seamless guest experience. Assist Department Heads with any special requests. Facilitate the removal of guests and/or patrons that pose a threat to the safety and security of the staff or others in a nonviolent and appropriate manner. Maintain access to all critical phone numbers and information, (i.e., Sheriff, Marsh, Midway Hospital, Citizens Medical, etc.) Perform other duties, projects, responsibilities as requested. Qualifications JOB REQUIREMENTS: Previous security experience in a nightclub or entertainment environment preferred. Ability to work alone and within a team. Working knowledge of common computer programs. Proficiency in English language, including written, verbal and reading. Bilingual a plus. Ability to effectively communicate with guests, staff, management and law enforcement. Strong organization, communication and customer service skills. Successfully pass a background check. Guard Card training required. First aid and/or CPR certification preferred. Physical Requirements: Ability to stand for long periods of time. Work in variable weather conditions Ability to lift 25 lbs.

About PM Hotel Group PM Hotel Group is an award-winning, independent hospitality management company recognized for its innovative commercial strategies, high-performing culture, and purpose-driven approach to hospitality. With a diverse portfolio of branded and independent hotels across the United States, PM Hotel Group is dedicated to delivering exceptional results for owners, associates, and guests through strategic leadership, collaboration, and operational excellence. About Tideline Palm Beach Ocean Resort & Spa The newest addition to the PM Hotel Group family, Tideline Palm Beach Ocean Resort & Spa is a luxury beachfront retreat located on the exclusive shores of Palm Beach, Florida. Known for its serene atmosphere, sophisticated design, and ocean-inspired wellness experiences, Tideline offers guests a tranquil escape that blends modern elegance with coastal charm. What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Job Description We are seeking a passionate and motivated Guest Service Agent to join our dynamic Front Desk Team. As a Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have and will be responsible for balancing the revenue and expense transactions which occur each day at the hotel. Benefits Major Medical, Dental, and Vision Insurance Life Insurance Legal Shield and Identity Theft Protection Accident/ Critical Illness/ Hospitalization Insurance Pet Insurance Paid Time Off 401K after 1 year of employment Responsibilities: Welcome guests to the hotel and assist them with check-in and check-out processes Manage reservations and bookings Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services Address guest complaints and resolve issues in a timely and professional manner Process payments and maintain accurate records Assist guests with luggage and transport arrangements Coordinate with other departments to ensure guests' needs are met Maintain a clean and organized front desk and lobby area Up-sell hotel services and amenities to guests Closing and balancing all room accounts. Counting and balancing cash and credit card receipts. Balancing direct bill accounts. Verifying and balancing vouchers. Running a trial balance report. Investigating or analyzing out-of-balance situations. Making adjustments or corrections to accounts as needed. Printing and distributing various computer audit reports. Completing required revenue and expense reports. Preparing guest folios for Express Check-out. Have knowledge of hotel fire and safety procedures. Requirements: Excellent communication and customer service skills Strong organizational and time management skills Ability to multi-task and work under pressure Proficient in using computer systems and software Ability to work flexible hours, including weekends and holidays Previous experience in a similar role, ideally in the hospitality industry High school diploma or equivalent qualification Fluent in English, knowledge of Spanish, Portuguese or other languages Hilton OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is ideal. Candidate must be hands-on, organized, team motivator and adhere to brand and hotel standards. This is not an office position and requires candidate to work at the Front Desk. Must be available to work on a schedule which includes weekends and holidays and, 8-hour shifts. Paid training will be provided for selected candidate. A sign-on bonus of $500 is available for Qualified OnQ Certified applicant, if hired. Must be a legal resident of the USA and authorized to work in the USA to apply.

This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required. Essential Job Duties Greets guests with genuine and warm spirit of hospitality Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment Posts transactions to guest and master accounts Reviews guest account balance, ensuring that payment is secured Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards Reviews arrivals and blocks special requests Processes required reports, including down time, high balance, etc. Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items. Handles guest requests and concerns in a courteous and efficient manner Coordinates the delivery of guest services by other hotel departments and outside businesses Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner Prepares guest amenities, and ensures delivery in a timely manner Handles in-house guest reservation requests such as extension, late check-out, and rebooking Handles check-out procedures swiftly and accurately and assists guests on departure. Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests Stores guest luggage Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security Operates the franchise terminal and performs designated maintenance tasks Maintains procedures for credit control and handling of financial transactions Maintains guest safety & privacy by adhering to established procedures Issues safety deposit boxes for guest use, following security protocol Monitors key box, issuing keys to the appropriate staff members. Logs all transactions Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences Assists with the relocation of guests, when necessary Assists other departments during slow periods Additional duties may be added at any time at the discretion of management Consistently models the behavior of a ‘Baywood Ambassador' who: Maintains a professional image, including appearance, verbiage, and body language, at all times Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction Fosters teamwork by offering assistance to others, as needed Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures Recommends other Baywood properties to our guests, when appropriate Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations Skills/Qualifications Education: High School diploma Certifications / Licenses: TIPS, or similar approved, alcohol server training certification (as required) Experience: Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience. Additional Skills: Ability to multi-task Ability to communicate effectively, both written and oral Bilingual (Spanish & English) preferred, depending on geographic market Ability to work the shifts required for the position Ability to learn and adhere to Brand & Baywood Hotels' standards Ability to take information from various sources and determine a responsible course of action Ability to understand interdepartmental relationships Ability to operate office equipment and industry specific software (PMS) Ability to remain calm during stressful situations Physical Demands Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours) Sitting: Rarely Bending, Stooping, Reaching: Occasionally Lifting, Push/Pull: 40 lbs infrequently Driving: Rarely Traveling: None Environmental Conditions: Inside: Protection from weather conditions but not temperature changes Outside: Rarely View all jobs at this company

Are you a hospitality professional with experience in Hotel and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Member Accommodations Agent. This position has a competitive wage , depending on experience. All eligible full-time regular employees are also offered great benefits , including medical, dental, vision, a 401 (k) retirement savings plan, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals . If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages , we are pleased to offer a variety of excellent benefits and career growth opportunities . Summary Member Accommodations Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Requirements Work experience as a Hotel Front Desk Agent, Receptionist, or similar role Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this culinary job, please fill out our initial 3-minute, mobile-friendly application . We look forward to meeting you! Equal Employment Opportunity - Drug-Free Workplace

THE FAENA CULTURE The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world's finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. JOB OVERVIEW The Night Guest Experience Agent represents the hotel throughout all stages of the guest's stay, curating monumental memories for discerning travelers with an astute taste for luxury. Collaborating seamlessly with all departments and working in cohesion with the Front Office, this position is responsible to exquisite orchestration of guest experience. DUTIES AND RESPONSIBILITIES Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation, and organization of assigned work areas. Maintain complete knowledge of: All Resort guests. Scheduled daily activities. In-house groups. Resort extension numbers. Beeper number/radios carried by resort personnel. All special requests (DND, screen calls, NRG, etc.) Hours of operation of each outlet. Features and services provided by the resort. Responsible for immediate acknowledgement of all guests and assisting all guests throughout lobby and reception area with all requests (i.e. registration, check-out, special requests or preferences, itinerary, etc.) Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Responsible for immediate acknowledgement of all guests and assisting all guests throughout lobby and reception area with all requests (i.e. registration, check-out, special requests or preferences, itinerary, etc). Application of advanced computer literacy to create and merge form documents, create mailing lists and labels as well as the utilization of various software packages, including Account Management software, Microsoft Word, Lotus, and Excel. Operation of numerous business machines to include Facsimile, 10-Key calculator, and various copiers and printers. Provide additional administrative assistance as directed.