Guest service representative jobs in Davie, FL - 1,530 jobs

A growing manufacturing organization is seeking a proactive and detail-oriented Customer Service Representative (CSR) to support a rapidly expanding customer base and internal sales operations. This role plays a key part in the order-to-shipment lifecycle, serving as a central point of contact for customers while ensuring accuracy, efficiency, and exceptional service throughout the order management process. The ideal candidate is highly organized, customer-focused, and experienced in managing orders within an ERP-driven environment. Key Responsibilities Enter and process customer purchase orders accurately within the ERP system Manage order flow from initial entry through shipment and delivery Communicate proactively with customers regarding order status, timelines, and changes Serve as the primary point of contact for customer inquiries, issue resolution, and follow-up Coordinate closely with Sales, Operations, Production, and Logistics teams Monitor backorders, inventory availability, and shipment schedules Maintain accurate and up-to-date customer and order documentation Support credit review and approval processes as needed Required Qualifications 3+ years of customer service, order management, or sales support experience Strong written and verbal communication skills Experience working with ERP systems (preferred) High level of accuracy in data entry and order processing Proficiency in Microsoft Office (Excel, Outlook, Word) Preferred Qualifications Experience in manufacturing, electrical products, construction materials, or industrial environments Bilingual (English/Spanish) is a plus Core Competencies Customer communication and relationship management Problem-solving and issue resolution Time management and prioritization Team collaboration across departments What's Great About Working Here Stable, Growing Organization: Be part of a company experiencing consistent growth and operational expansion Cross-Functional Exposure: Work closely with sales, production, operations, and logistics teams Process-Driven Environment: Structured systems and clear workflows support accuracy and success Customer-Focused Culture: High service standards with a strong emphasis on reliability and responsiveness Long-Term Career Potential: Opportunities to grow within customer service, operations, or sales support functions Team-Oriented Workplace: Collaborative environment where attention to detail and accountability are valued

ABOUT THE ROLE The Client Services Specialist will support a top-producing four-person leasing team in Miami, led by the Vice Chairman and Co-Head of Florida for the Miami Office. This person will play a central role in keeping the team organized and efficient, helping manage projects, client deliverables, and daily operations. The ideal candidate is a fast learner who thrives in a busy environment, takes initiative, and helps the team stay on track across all active assignments. KEY RESPONSIBILITIES Marketing Coordination Lead all aspects of the team's marketing efforts, from concept through execution, for property campaigns, client presentations, and new business pursuits. Lead Social Media Management efforts such as LinkedIn a plus Develop, proof, and produce marketing materials including proposals, pitch decks, offering memorandums, and brochures that align with Savills' brand standards. Use Salesforce, LinkedIn, CoStar, and Exact Target to support prospecting, marketing outreach, and engagement tracking. Coordinate photography, floor plans, and other creative assets with vendors and internal teams. Maintain and organize the team's contact database while improving marketing processes for better efficiency and results. Financial Support Handle billing, invoicing, and expense reports for the team. Update and maintain stacking plans and other financial tracking tools in Excel. Administrative Support Greet and assist guests; answer and route incoming calls. Manage incoming and outgoing mail and packages. Keep Salesforce and other CRM databases accurate and up to date. Schedule meetings, conference calls, and team activities. Set up conference rooms and prepare materials for client meetings. Client Interface Help prepare materials and presentations for client meetings. Participate in client pitches as needed. Coordinate communication and logistics between the team and clients. Process Management Work closely with the team to manage all active projects and client assignments from start to finish. Keep track of deliverables, deadlines, and follow-ups to ensure nothing falls through the cracks. Anticipate next steps and help keep the team organized and accountable. Serve as the central point of coordination for ongoing projects and team priorities. Partner with other Client Services Specialists and Operations staff on office-wide initiatives. Qualifications Bachelor's degree preferred (Business, Marketing, Communications, Real Estate, Finance, or related field). Professional, proactive, and able to work both independently and as part of a team. Minimum of 3+ years of experience in marketing, administration, or commercial real estate preferred. Engagement and interaction with support of upper management is important. Strong skills in Microsoft Office (Namely: Excel, PowerPoint, Word) and Salesforce. Familiarity with Adobe InDesign, CRM, and email marketing tools such as SalesForce a plus. Excellent written and verbal communication skills. Strong organizational skills, attention to detail, and the ability to handle multiple priorities. WHY JOIN US? Join one of Miami's most established office leasing teams at Savills. This position offers exposure to all sides of the business-marketing, financial analysis, and client strategy-and is a great opportunity for someone looking to build a long-term career in commercial real estate. Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.

The Account Service Representative is responsible for delivering exceptional service to brokers, agencies, and employer groups. This role supports the full lifecycle of group accounts-renewals, enrollments, changes, claims support, quoting follow-ups, and carrier communication. The ASR works closely with the sales and operations team to ensure accuracy, timeliness, and high customer satisfaction What you'll be doing: Broker & Agency Support: Serve as the primary point of contact for agencies regarding group insurance questions, documentation, renewals, and service needs. Assist brokers with quoting requests, benefit summaries, enrollment materials, and onboarding documentation. Provide clear guidance on medical, dental, vision, GAP, and ancillary benefits. Group Account Management: Support new group onboarding, including application review, census validation, and carrier submissions. Assist with open enrollment meetings, renewal reviews, and plan comparison tools. Maintain accurate group records, policy details, and service notes. Track renewals, missing documents, billing issues, and enrollment updates. Carrier & Vendor Coordination: Communicate with carriers regarding applications, eligibility, billing discrepancies, and service issues. Facilitate resolution of escalated member and employer concerns. Ensure compliance with carrier guidelines and timelines. Administrative & Operational Tasks: Prepare service emails, renewal notices, spreadsheets, and standardized documents for agencies and employers. Maintain CRM activity logs, follow-up tasks, and documentation. Assist the Group Sales Director in tracking KPI metrics and service SLAs Requirements: Must know all carriers. Traditional group insurance Must have knowledge of working with a census Customer service experience 215 License required Reliable transportation Qualifications: Salesforce knowledge helpful Ichra knowledge helpful Business development experience 5-10 years of experience in health insurance, group benefits, or employee benefits administration (preferred). Knowledge of medical, dental, vision, GAP, and ancillary products. Strong communication skills-professional, clear, and customer focused. Ability to manage multiple priorities with attention to detail and deadlines. Proficient in Microsoft Office (Excel, Word, PowerPoint); CRM experience is a plus. Bilingual (English/Spanish) Salary range: $55-$75k + Commission Schedule: 9-5 with occasional weekend events. Hybrid/remote possible after 90 days. January start date

*About the Role* We're seeking a* Customer Service Representative* to join a high-performing team in a hybrid work environment. In this role, you'll handle inquiries related to contract administration, dealer portal access, and supply orders, while delivering exceptional customer support and building strong relationships. *Key Responsibilities* * Respond to inquiries from field representatives, dealerships, customers, and lenders. * Provide personalized support via email, phone, and chat. * Resolve customer issues using knowledge of products, services, and policies. * Address contract interpretation questions and troubleshoot portal access for auto dealers. * Generate accurate reports and collaborate with internal teams, including management. *Qualifications* * *Bilingual proficiency in English and Spanish is required.* * High school diploma or equivalent. * Minimum 2 years of customer service experience in an omni-channel contact center. * Strong multitasking skills across multiple systems; excellent typing and data entry. * Proficient in Microsoft Office and related tools. * Exceptional verbal, written, and active listening communication skills. * Ability to work Monday-Friday, 9:30 AM-6:00 PM EST in a hybrid schedule. *Additional Details* * One week of formal training followed by shadowing and ongoing support. * Flexible schedule with 3 remote days and 2 onsite days (Tuesday & Wednesday). * Casual, modern office environment with amenities including dining, fitness, and medical facilities. * Candidates must pass a typing test and call center proficiency assessment. *Pay Structure* * *0-2 years experience:* $19/hour ($21 bilingual) * *2+ years experience:* $21/hour ($23 bilingual) * *Max:* $23/hour ($25 bilingual) *Why Join?* This is an opportunity to work with a well-established organization in the automotive industry, offering a collaborative team environment and potential for long-term growth. *Job Type & Location*This is a Contract position based out of Deerfield Beach, FL. *Pay and Benefits*The pay range for this position is $19.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a hybrid position in Deerfield Beach,FL. *Application Deadline*This position is anticipated to close on Jan 21, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Site Location US-FL-Miami Job ID 2025-35721 Category Portal Searching Client Solution Center Hire Type Full-Time Life at Harvard Are you ready to be part of something Extraordinary? Look no further than Harvard is the largest family-owned provider of premier commercial janitorial and professional security services in the United States. We believe in the power of our people. Here, every team member is valued, empowered, and trained to contribute their best. We foster an inclusive workplace culture where diversity is celebrated and every voice matters. A day in the life: The Client Solutions Center Representative plays a vital role in our 24/7 Client Solutions Center by managing work order administration and handling inbound calls during the 1st shift. This in-office position is based at our headquarters in Miami, FL, and requires excellent communication skills, strong attention to detail, and the ability to work independently in a fast-paced environment. The representative will service our clients during typical business hours, working Monday through Friday from 10:00 am to 6:00 pm EST. What you'll do as an Exceptional Team Member Call Management: Answer, direct, and relay inbound calls, messages, and email messages promptly and professionally. Provide timely responses to client inquiries and service requests. Work Order Administration: Monitor, create, and dispatch work tickets across multiple software platforms and applications. Accurately enter and update work order information and inspection data in real-time. Ensure timely follow-up and closure of work tickets while maintaining detailed records. Identify recurring issues or workflow bottlenecks and recommend improvements to enhance efficiency and accuracy. Client and Operational Support: Collaborate closely with Operations teams to resolve service concerns and support service excellence. Contribute to the achievement of Key Performance Indicators (KPIs) through proactive communication, issue resolution, and process alignment. Participate in identifying process improvement opportunities, offering recommendations for enhancements to workflows, ticketing practices, or communication protocols. Administrative Duties: Provide essential administrative support, including generating and distributing status reports to track work order progress. Support billing and invoice verification processes to ensure accuracy and timely processing. Review, correct, and verify data entries to maintain data integrity. Flexibility and Availability: Be available for on-demand shift coverage as needed during the week. Adapt to changing priorities and contribute to a collaborative team environment. What you'll need to be an Extraordinary Team Member Communication Skills: Excellent phone etiquette and professional verbal and written communication skills. Strong customer service orientation with a commitment to providing positive client experience. Technical Proficiency: Proficient in Microsoft Excel and other Microsoft Office applications. Ability to quickly learn and navigate multiple software platforms and systems. Attention to Detail & Multitasking: Exceptional attention to detail with the ability to manage multiple tasks simultaneously. Strong organizational skills and the ability to prioritize in a fast-paced environment. Independence & Flexibility: The ability to work independently with minimal supervision while maintaining productivity and quality standards. Willingness to work flexible hours and provide coverage during business-critical times. Preferred Qualifications: Experience in a customer service or call center environment. Familiarity with work order management systems or service dispatch platforms. (3+) years of relevant experience Associate's degree Work Environment: This is an in-office position based at our headquarters in Miami, FL. Must thrive in a dynamic, fast-paced environment while maintaining accuracy and efficiency. The Harvard Promise Join our team and play a critical role in delivering exceptional service and operational excellence in our Client Solutions Center! ******************** Harvard is offering a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan. An Equal Opportunity Employer --- M/F/D/V

Responsibilities Spirit Airlines is currently seeking positive, enthusiastic individuals with an accomplished background in customer service. As a GSA, your bright personality and smile will start and finish the Spirit Airlines experience for our Guests. Pay Rate: Starting at $16.73/hr. * Greet and check-in our Guests * Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations * Model and share guest service best practices with all team members to deliver a distinctive and delightful Guest experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) * Provide Guest with courteous, friendly, fast, and efficient service * Help our Guest with new and existing reservations, assign seats and issue boarding passes * Handle Guest questions and concerns with professionalism, knowledge and empathy * Manage gate operations and flight close-outs * Organize the safe loading and unloading of our customers on and off the aircraft * Assist with Baggage Service and Baggage Tracing * Perform Gate Functions with professionalism and care - Announcements and Guest Assistance * Perform other duties as assigned or as may be necessary to make sure our Guests are safe and have a fantastic Spirit experience * May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs or technical developments). Qualifications * High School Diploma or GED Certification required * Must hold a valid Driver's License and be at least 18 years of age (Learner's Permit is not accepted) * Bilingual (Spanish, Creole, and English) Speakers preferred * Must possess excellent verbal and written communication skills in the English language * Must be a U.S. citizen, permanent resident, or have authorization to work in the U.S under any category, except C08, C09, and C11 * Model and deliver a distinctive and delightful customer experience * Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software * Must be able to type and learn airline-specific computer reservation/ ticketing software * Able to stand for long periods of time and consistently lift luggage of up to 70 lbs. * Must be able to work flexible hours, including early mornings, late evenings, weekends, and holidays * Must pass a pre-employment drug screening and 10-year background check * Must be self-motivated and able to work independently * Must be able to maintain a professional image and show no visible tattoos * Must be able to attend training for five (5) continuous weeks; 40 hours a week * Ability to follow processes and procedures and apply a flexible approach when required We offer a competitive salary and comprehensive benefits to our team members including dental, vision, life insurance, 401(k), travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members. Overview At Spirit, we live "More Fly." It's not just about getting from point A to B-it's about feeling fly while you're at it. For our Team Members, it means thinking BIG, taking action, making connections, and having a blast while doing it. From the station to the cockpit, the cabin to the computer, every day is an adventure as we redefine travel. Soar with us and enjoy travel perks that bring you closer to what matters. Join a team that empowers you to bring your full self to work, grow personally and professionally, and fuel the communities we serve. At Spirit Airlines, the sky isn't the limit-it's just the beginning! EEOC Statement Spirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.

Miami Lakes Hotel is a premier destination designed to accommodate both business and leisure travelers. As the only full-service hotel resort in the Miami Lakes area, we take pride in delivering exceptional service in a dynamic and welcoming environment. Ideally located on Main Street in the Miami Lakes Town Center, our hotel offers guests immediate access to upscale shopping, a 17-screen Cineplex movie theater, and over a dozen restaurants-all just steps from our front door. We are currently seeking a Full-Time Guest Services Representative who is passionate about hospitality and dedicated to providing outstanding service at every point of guest interaction. Position Summary The Guest Services Representative serves as the primary point of contact for guests throughout their stay, ensuring a positive and seamless experience from check-in to check-out. This role requires professionalism, strong communication skills, attention to detail, and the ability to multitask in a fast-paced hotel environment. Key Responsibilities * Provide exceptional guest service in a professional, friendly, and courteous manner * Perform guest check-in and check-out procedures accurately and efficiently * Handle billing, payments, and adjustments, including cash, credit card, and house-charge transactions * Verify registration cards and guest information for accuracy and completeness * Answer incoming phone calls promptly and respond to inquiries in a helpful manner * Address guest needs, questions, and concerns, escalating issues as appropriate * Review daily occupancy and room availability reports * Provide coverage for the Reservations Agent as needed * Maintain familiarity with hotel amenities, services, and local attractions to better assist guests Required Education & Experience * High School diploma or equivalent required * Hospitality Management degree preferred * Minimum of 1 year of experience in a Guest Services, Front Office, or Reservations role within the hospitality industry * Experience with Opera PMS preferred * Bilingual (Spanish) is a plus * Strong computer skills and comfort using hotel systems and standard office applications Schedule Requirements * Full-Time position * Flexible availability required, including AM and PM shifts, weekends, and holidays Why You Should Apply (Full-Time Employees Only) Miami Lakes Hotel offers a comprehensive benefits package designed to support your professional and personal well-being: * 401(k) with company match * Employer-funded pension plan * Paid Time Off (PTO) * Holiday pay * Health and dental benefits * Employer-paid life insurance * Employer-paid short-term and long-term disability insurance * Legal assistance plan * Athletic club membership discounts * Positive work-life balance * Prime location within Miami Lakes Town Center, within walking distance of restaurants, shops, and entertainment Miami Lakes Hotel is committed to creating a positive workplace culture where team members feel valued and supported. If you are enthusiastic about hospitality and enjoy creating memorable guest experiences, we encourage you to apply. Must be able to work a flexible schedule including days and nights (6:30a to 3p or 3p to 11:30p)

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. Learn more about us at **************** Position Overview and Responsibilities At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Experience Ambassador resolves residents' inquiries related to in-property and off-premises attractions, facilities, services, or activities. Experience Ambassadors are responsible for engaging directly with residents and with homeshare guests prior to and throughout their stay at our communities. This is an in-person position located on-site of the property. What You'll Do: Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service Establish rapport with residents and guests so they always feel loved Serve as the first point of contact between guests and the organization Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism. Greet residents by their name and with a smile to make guests feel welcomed and valued Provide exceptional hospitality in compliance with quality assurance expectations and standards to create a memorable customer experience Resolve disputes promptly with the goal of achieving customer satisfaction Increase company reputation and ensure sustainable growth by discussing the benefits of living at the property, distributing active marketing materials, and providing exemplary service to residents Answer, record, and process all calls, messages, requests, questions, or concerns Run daily reports, identify any special requests, and check reports for accuracy Protect the property and its residents by monitoring who comes in and out of the premises Proactively identify potential issues and take the appropriate action to resolve them, informing management when necessary Constantly increase residents' benefits through active marketing and partnership with the neighboring businesses Increase resident satisfaction and retention within the community through programming alongside the Director of Services, General Manager, and one-on-one contact Remain knowledgeable of local activities and establishments in the area to offer recommendations, answer questions, and give directions Manage building access for guests, residents, and authorized vendors using key system technology Maintain the atmosphere and cleanliness of entry lobbies and common spaces by stocking and taking inventory of refreshment stations, cleaning up immediate areas and any other necessary tasks to ensure guests and residents feel welcome Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager Fully comprehend emergency procedures and the property evacuation plan, and assist with locking elevators open for emergency crews Develop and maintain positive working relationships among building staff Store luggage and politely handle early check-in, late checkout, and any other requests when necessary Assess property and inform maintenance team of any need for repair or cleaning, including receiving and logging resident service requests and following up to ensure completion Have full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city and federal regulations Assist with administrative duties such as light copying, package management and other requests as deemed necessary by management and residents Work on special projects as deemed necessary by management Perform other related duties and assignments as needed and assigned Skills and Experience High School Diploma or equivalent required; some college preferred A minimum of one year of experience working in hospitality or customer service industry required Multifamily experience preferred Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors in person, by telephone, and via email or text Computer savvy with the capacity to learn and master multiple software systems Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency Active listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests Proactive decision-making and problem-solving skills Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem Ability to work a flexible schedule, including evenings and weekends Community Team Perks + Benefits • Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars. *Premiums apply for spouse, dependent, or family coverage plans • Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals. • Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more! • Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community. • Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more! The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role: Stand behind a desk for the majority of an 8-hour shift Move body in repetitive motions for extended periods of time Work in a space that includes indoor and outdoor spaces, with and without covering Move throughout the property as needed Transport boxes and equipment weighing up to 20 pounds Communicate with other persons in the building Observe details in surrounding areas and on a screen If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section. Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents. As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Are you a hotelier in search of new experiences in South Florida and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in a modern and stylish European glamour environment with breathtaking views? If so, please read on! Mr. C Coconut Grove is looking to hire a Reservations Agent. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, and a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), parking, and meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! WHO WE ARE? From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel's interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities. YOUR ROLE AS A RESERVATIONS AGENT: You will be responsible to ensure that reservation hotlines are attended to at all times to meet daily business needs and will be responsible for creating, updating, and maintaining reservation records promptly in accordance with guests' booking confirmations. RESPONSIBILITIES Gathers all necessary information from the caller when booking a reservation Check daily emails Enter wait listed reservations in PMS Handle credit card payments, as well as credit card authorizations Process reservations amendments and cancellations File reservations Forward guest inquiries and credit card disputes to Reservations Supervisor Negotiate rate discounts requests with Management approval Communicate Front Office of late check outs and extensions requests Maintain guest records Cross train Block special request reservations Communicates hotel products and services to guests Uses suggestive selling techniques to up sell hotel rooms according to hotel standard procedures Coordinates with other departments on joint tasks as they relate to sales, particularly the front office and food and beverage departments Reviews guest arrivals each morning and notes any special requests and prepares staff to ensure product is on hand and request is executed Serves as the concierge if needed to accommodate potential guests' needs when scheduling reservation Practices safety standards and report any unsafe condition to the manager Processes group, third party and wholesale reservations Maintains office supplies; and mails hotel advertising material to guests Ensures reservation department policies are followed including deposit requirements, cancellation policies, comp rates, public space policy, room rates, etc. Maintains and ensures compliance of all policies and procedures REQUIREMENTS AND SKILLS: Work experience as in reservations or similar job Previous guest service Previous customer service experience preferred Excellent communication Maintains a good energy level Thorough and organized Professional Punctual Flexibility to work in shifts Ability to work with little or no supervision while meeting high-performance standards Ability to follow instructions High school diploma is a plus Grooming: All Employees must maintain a neat, clean, and well-groomed appearance per Mr. C's standards. INTENT AND FUNCTION OF S: All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an “at-will” employer. READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Equal Employment Opportunity

Are you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity! It may be everything you've been looking for. Perks and Benefits: When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $11, $44, or $103 per pay our PPO, HSA and HMO have you covered. In addition we offer: 3 weeks PTO Annual education allowance of up to $1,000 Referral program Residential housing discount after 1 year of continuous employment Friends and family rates for our Hotel Properties throughout the company What You Will Do: Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs. Administering check-ins and check-outs. Delivers mail, messages and packages. Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff. Provides a wealth of information to guests on various matters such as transport and restaurant advice. Diffuses conflict or tense situations with residents, prospects and/or guests. Provides administrative duties as needed. Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services Coordinates Elevator reservations for Residents: move in, move out, delivery Assists in a timely manner with all phone calls and emails from Residents and guests Recruits Partners for our Onni Rewards program and continuously updates Residents Ensures cleanliness and upkeep of amenity spaces by completing Property Walks Maintains Service of Resident Lounge Coffee Machines and supplies Refers multiple services (Housekeepers, dog walkers, etc.) Assists with packages, auditing, dry cleaning and perishable arrangements Liaison between LEVEL hotel and LEVEL Hope + Flower Extended Stay guests; assists with arrival and departure, room FOBs and mail keys Assists Residents with Friends and Family bookings with LEVEL Plans and brainstorms Resident events with Concierge, Resident Services and Property Management Communicates daily and upcoming events between Concierge Desk, Resident Services and Property Management Performs other duties as required What You Bring: High School Degree College Courses in Hospitality Management or related field, preferred Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints Excellent oral and written communication skills Ability to work in very high paced work environment and excellent interpersonal skills Must be professional, team-oriented and possess good work ethics Excellent organizational and time management skills Attention to detail and ability to work on multiple projects simultaneously Ability to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups Must have a flexible schedule with the ability to work weekends, holiday and/or overnight About the Company Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. Onni Properties, LLC (“Onni”) will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Onni is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment. These job duties are: Night Security Monitoring: Overseeing the security of the premises during nighttime hours, including monitoring CCTV. Handling Late Check-Ins: Managing late-night guest check-ins, including the processing of payments and identification. Emergency Response: Acting as the primary contact for emergencies during overnight hours. Find out more about the Los Angeles County Fair Chance Ordinance at *********************************************************************************************************** Find out more about the California Fair Chance Act by visiting the Civil Right's Department Fai Chance Act webpage: ********************************************** How to Apply Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted. Salary Range: $20.00 - $23.00 About The Company: Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. How To Apply: Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.

Ready to work and have fun on Fort Lauderdale Beach? We are excited that you are considering joining Pelican Grand Beach Resort! Sitting directly on the Atlantic Ocean, Pelican Grand Beach Resort boasts breathtaking views and instantly surrounds guests with a sense of old Florida grandeur. 156-rooms, 4 diamond, 3 outlets, a lazy river and beach front? Yes please! The Pelican Grand Beach Resort in Ft. Lauderdale Beach is looking for a Front Desk - Guest Service Agent. We are a very diverse team with a ton of personality! Come play with us! SUMMARY At THE PELICAN GRAND BEACH RESORT, we passionately strive to be the best and create excellence in everything we do. More than a slogan, we empower our employees to make positive impacts BY providing genuine service, the relationships we build with our guests and creating unforgettable experiences. The Front Desk Guest Service Agent will: Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Post all charges without delay and update the folio At Pelican, we often celebrate our employees' accomplishments. Are you all about being your best self, doing the right thing, bringing your natural smile and having fun? Then we hope to welcome you to our amazing family. We also offer AWESOME benefits such as: 401K (and 401K matching) Paid time off Insurance to include health, medical, vision, dental, hospital coverage, employee assistance program, life and accidental death, pet, and short-term disability HUGE employee discounts Multiple parking options One free meal during your shift Many recognition programs Incentive programs Referral programs Growth opportunities Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance. Requirements The individual must possess the following knowledge, skills, and abilities. Must also be able to explain and demonstrate that he or she can perform these essential functions of the job. 1-3 years experience as a Front Desk Agent at a hotel &/or similar role a MUST. Must have a working knowledge of types of room set-ups, capacities, relation to type of event, etc. Must have excellent interpersonal and sales-related skills. Must be able to prepare and analyze data and figures, and transcriptions prepared on and generated by computer. Must be able to speak, read, write and understand English. Requires good communication skills, both verbal and written. Must possess computational ability. Must be able to pass a background check. Must be legally eligible to work in the United States. Physical Requirements Must be able to stand up 6-10 hours a day Salary Description $16 per hour

Accurately balances all hotel income and expenses for 24-hour hotel operating period. 2 Nights 11PM -7AM - Night Audit 3 Days or Night 7AM -3PM or 3PM - 11PM. (Will go over in interview) Typical Work Conditions: Front Desk and office Equipment Used: Computer printer, key machine, luggage cart, telephone, fax, copier, scanner. Qualifications: · High school diploma or equivalent. · 4 years minimum experience in hotel audit. · Fluent English, read and write necessary. · Must have sound judgement and discretional skills and be able to work with little or no supervision. · Must be flexible in hours and days worked. · Must display very good organization and time management skills. · Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities. · Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel. · Must be able to operate basic office machines, i.e.,copier, fax, printer, etc. Essential Tasks: · Balance all room revenue, F&B revenues and room expenses. · Balance all room and tax charges. · Performs all GSA functions as required. · May perform duties associated with Night Manager responsibilities. · Posting charges to guest accounts. · Processing payments from guests. · Selling and upselling rooms to “walk-in” customers. · Maintaining daily logs. · Balancing shift work and cash drawers. · Listening for or anticipating and responding to guest complaints. · Use established greeting when answering the phone or meeting guests in person. · Promote, answer questions about, and enroll in Hilton's Honors program. PHYSICAL DEMANDS SUMMARY ACTIVITY FREQUENCY ACTIVITY FREQUENCY N O F C N O F C Lift/Carry: 10 Lbs. or less X Twist/Turn X 11 - 20 Lbs. X Climb X 21 - 50 Lbs. X Crawl X 51 - 100 Lbs. X Reach Above Shoulder X 100+ Lbs. X Reach Outward X Handling/Fingering X Push/Pull: Stand X 12 Lbs. or less X Walk X 13 - 25 Lbs. X Sit X 26 - 40 Lbs. X 41 - 100 Lbs. X Drive: Automatic N/A Standard N/A Bend X Squat/Kneel X ·

Terrelonge Staffing is recruiting a dedicated Customer Service Representative for our MRO client in the aerospace industry. The ideal candidate will have experience in customer service within an aerospace or technical environment, with a focus on providing exceptional support to clients. Key Responsibilities: Serve as the primary point of contact for customers, addressing inquiries and resolving issues related to MRO services. Process orders, track shipments, and manage customer accounts to ensure satisfaction. Coordinate with internal teams to ensure timely and accurate delivery of services. Maintain detailed records of customer interactions and transactions. Provide clients with regular updates on service status and any changes to their orders. Qualifications: Associate degree or equivalent experience in customer service or a related field. 2-4 years of experience in customer service within the aerospace industry. Strong problem-solving skills and attention to detail. Excellent verbal and written communication skills. Proficiency in CRM software and Microsoft Office Suite.

Front Desk/Guest Service Agent Pay Rate: $16 - $18 per hour + Potential Bonuses We are seeking a passionate and motivated Front Desk Agents to join our dynamic Front Desk Team. As a Front Desk/Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have. Responsibilities: - Welcome guests to the hotel and assist them with check-in and check-out processes- Manage reservations and bookings- Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services- Address guest complaints and resolve issues in a timely and professional manner- Process payments and maintain accurate records- Assist guests with luggage and transport arrangements- Coordinate with other departments to ensure guests' needs are met- Maintain a clean and organized front desk and lobby area- Up-sell hotel services and amenities to guests Requirements: - Excellent communication and customer service skills - Strong organizational and time management skills - Ability to multi-task and work under pressure - Proficient in using computer systems and software - Ability to work flexible hours, including weekends and holidays - Previous experience in a similar role, ideally in the hospitality industry - High school diploma or equivalent qualification - Fluent in English, knowledge of Spanish, Portuguese or other languages - Hilton OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is ideal. Candidate must be hands-on, organized, team motivator and adhere to brand and hotel standards. This is not an office position and requires candidate to work at the Front Desk. Must be available to work on a schedule which includes weekends and holidays and, 8-hour shifts that may be scheduled between 7am to 11pm. Paid training will be provided for selected candidate. A sign-on bonus of $500 is available for Qualified OnQ Certified applicants, if hired. * Must be a legal resident of the USA and authorized to work in the USA to apply.

Job Description Front Desk/Guest Service Agent Pay Rate: $16 - $18 per hour + Potential Bonuses We are seeking a passionate and motivated Front Desk Agents to join our dynamic Front Desk Team. As a Front Desk/Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have. Responsibilities: - Welcome guests to the hotel and assist them with check-in and check-out processes- Manage reservations and bookings- Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services- Address guest complaints and resolve issues in a timely and professional manner- Process payments and maintain accurate records- Assist guests with luggage and transport arrangements- Coordinate with other departments to ensure guests' needs are met- Maintain a clean and organized front desk and lobby area- Up-sell hotel services and amenities to guests Requirements: - Excellent communication and customer service skills - Strong organizational and time management skills - Ability to multi-task and work under pressure - Proficient in using computer systems and software - Ability to work flexible hours, including weekends and holidays - Previous experience in a similar role, ideally in the hospitality industry - High school diploma or equivalent qualification - Fluent in English, knowledge of Spanish, Portuguese or other languages - Hilton OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is ideal. Candidate must be hands-on, organized, team motivator and adhere to brand and hotel standards. This is not an office position and requires candidate to work at the Front Desk. Must be available to work on a schedule which includes weekends and holidays and, 8-hour shifts that may be scheduled between 7am to 11pm. Paid training will be provided for selected candidate. A sign-on bonus of $500 is available for Qualified OnQ Certified applicants, if hired. * Must be a legal resident of the USA and authorized to work in the USA to apply.

What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required. Essential Job Duties Greets guests with genuine and warm spirit of hospitality Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment Posts transactions to guest and master accounts Reviews guest account balance, ensuring that payment is secured Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards Reviews arrivals and blocks special requests Processes required reports, including down time, high balance, etc. Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items. Handles guest requests and concerns in a courteous and efficient manner Coordinates the delivery of guest services by other hotel departments and outside businesses Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner Prepares guest amenities, and ensures delivery in a timely manner Handles in-house guest reservation requests such as extension, late check-out, and rebooking Handles check-out procedures swiftly and accurately and assists guests on departure. Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests Stores guest luggage Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security Operates the franchise terminal and performs designated maintenance tasks Maintains procedures for credit control and handling of financial transactions Maintains guest safety & privacy by adhering to established procedures Issues safety deposit boxes for guest use, following security protocol Monitors key box, issuing keys to the appropriate staff members. Logs all transactions Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences Assists with the relocation of guests, when necessary Assists other departments during slow periods Additional duties may be added at any time at the discretion of management Consistently models the behavior of a ‘Baywood Ambassador' who: Maintains a professional image, including appearance, verbiage, and body language, at all times Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction Fosters teamwork by offering assistance to others, as needed Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures Recommends other Baywood properties to our guests, when appropriate Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations Skills/Qualifications Education: High School diploma Certifications / Licenses: TIPS, or similar approved, alcohol server training certification (as required) Experience: Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience. Additional Skills: Ability to multi-task Ability to communicate effectively, both written and oral Bilingual (Spanish & English) preferred, depending on geographic market Ability to work the shifts required for the position Ability to learn and adhere to Brand & Baywood Hotels' standards Ability to take information from various sources and determine a responsible course of action Ability to understand interdepartmental relationships Ability to operate office equipment and industry specific software (PMS) Ability to remain calm during stressful situations Physical Demands Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours) Sitting: Rarely Bending, Stooping, Reaching: Occasionally Lifting, Push/Pull: 40 lbs infrequently Driving: Rarely Traveling: None Environmental Conditions: Inside: Protection from weather conditions but not temperature changes Outside: Rarely View all jobs at this company

Job Description We are seeking a passionate and motivated Guest Service Agent to join our dynamic Front Desk Team. As a Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have and will be responsible for balancing the revenue and expense transactions which occur each day at the hotel. Benefits Major Medical, Dental, and Vision Insurance Life Insurance Legal Shield and Identity Theft Protection Accident/ Critical Illness/ Hospitalization Insurance Pet Insurance Paid Time Off 401K after 1 year of employment Responsibilities: Welcome guests to the hotel and assist them with check-in and check-out processes Manage reservations and bookings Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services Address guest complaints and resolve issues in a timely and professional manner Process payments and maintain accurate records Assist guests with luggage and transport arrangements Coordinate with other departments to ensure guests' needs are met Maintain a clean and organized front desk and lobby area Up-sell hotel services and amenities to guests Closing and balancing all room accounts. Counting and balancing cash and credit card receipts. Balancing direct bill accounts. Verifying and balancing vouchers. Running a trial balance report. Investigating or analyzing out-of-balance situations. Making adjustments or corrections to accounts as needed. Printing and distributing various computer audit reports. Completing required revenue and expense reports. Preparing guest folios for Express Check-out. Have knowledge of hotel fire and safety procedures. Requirements: Excellent communication and customer service skills Strong organizational and time management skills Ability to multi-task and work under pressure Proficient in using computer systems and software Ability to work flexible hours, including weekends and holidays Previous experience in a similar role, ideally in the hospitality industry High school diploma or equivalent qualification Fluent in English, knowledge of Spanish, Portuguese or other languages Hilton OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is ideal. Candidate must be hands-on, organized, team motivator and adhere to brand and hotel standards. This is not an office position and requires candidate to work at the Front Desk. Must be available to work on a schedule which includes weekends and holidays and, 8-hour shifts. Paid training will be provided for selected candidate. A sign-on bonus of $500 is available for Qualified OnQ Certified applicant, if hired. Must be a legal resident of the USA and authorized to work in the USA to apply.

Are you a hospitality professional with experience in Hotel and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Member Accommodations Agent. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities. Summary Member Accommodations Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities * Perform all check-in and check-out tasks * Manage online and phone reservations * Inform customers about payment methods and verify their credit card data * Register guests collecting necessary information (like contact details and exact dates of their stay) * Welcome guests upon their arrival and assign rooms * Provide information about our hotel, available rooms, rates and amenities * Respond to clients' complaints in a timely and professional manner * Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs * Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests * Upsell additional facilities and services, when appropriate * Maintain updated records of bookings and payments Requirements * Work experience as a Hotel Front Desk Agent, Receptionist, or similar role * Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS * Understanding of how travel planning websites operate, like Booking and TripAdvisor * Customer service attitude * Excellent communication and organizational skills READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this culinary job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Equal Employment Opportunity - Drug-Free Workplace