Guest service representative jobs in Gilroy, CA

The Guest Service Representative (GSR) is the primary point of contact for guests and is responsible for creating an excellent service experience for our customers by representing the brand positively, providing prompt service and quality products while maintaining a clean and comfortable environment, and assisting in upholding all operational standards. We offer a Cashier the following benefits: Competitive salary: $19.00-$19.25/Hour TIPS - All Boudin Team Members participate in the tip pool averaging an additional $2 - $4+ per hour! Generous meal discounts Employee growth opportunities Flexible schedules A daily loaf of bread

The Maple Tree Inn is seeking a warm and approachable individual to join our dynamic team as a Guest Service Representative in Sunnyvale, CA. If you excel in providing efficient and courteous assistance to hotel guests in person and over the phone, this role is perfect for you. Responsibilities include managing guest inquiries, maintaining accurate records, and promptly resolving any issues or concerns. As the welcoming face of our esteemed hotel, we require a high level of professionalism and a well-groomed appearance. Please be aware that we are only considering applicants who are currently authorized to work in the United States and are located in Sunnyvale, CA. Flexible schedule required, days, nights, weekends, and Holidays. Able to be promptly on time for your scheduled shifts. Answer and direct phone calls professionally and take messages when necessary. Welcome and check-in hotel guests with exceptional customer service in Sunnyvale, CA. Maintain a high level of professionalism throughout interactions with guests. Accurately record charges on guests' accounts during your shift. Keep track of department balances and handle shift deposits accurately. Book rooms efficiently to maximize hotel revenue. Provide guests with recommendations for local dining, shopping, and attractions. Stay informed about upcoming groups, VIPs, and special events. Monitor housekeeping progress and update room statuses accurately. Manage early departures and reservation changes in the hotel's Property Management System. Follow proper procedures for mail and receiving. Keep the work area clean and sanitized regularly. Update the daily logbook consistently. Complete all necessary checklists during your shift. Perform any additional tasks assigned by the supervisor. Must have a friendly and welcoming demeanor when interacting with guests. Should possess a high school diploma or equivalent. Must demonstrate a team-oriented mindset and maintain a positive outlook. Excellent verbal communication skills and a strong customer service orientation are essential. Previous experience in a hotel setting is preferred. (PMS System, SkyTouch). The ability to quickly troubleshoot and adapt to a fast-paced work environment is required. Basic math skills, including counting, addition, subtraction, multiplication, and division, are necessary. Flexibility to work varying schedules, including nights, weekends, and holidays, is a must. Supervisory experience would be a great plus. Time management and sufficient organizational skills. Must reside in or near Sunnyvale, CA. Perform all other duties requested by the supervisor. Reliable transportation.

Description This position is responsible for serving as a sales agent and an information / customer service source, providing miscellaneous service, as herein defined, to customers and tenants. This position is the front line position and Simon's interaction with its customers; consequently, strong sales and customer service skills are essential. This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance. More Requirements/Responsibilities The successful candidate's responsibilities will include, but not be limited to: Serves as “Seller” function of the Simon Property Group Giftcard program, Simon Kidgits Club program, Retail products or offerings, Ticketmaster, other payment products, and / or other mall programs Responsible for representing Simon to customers by providing high quality and efficient service Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant. Ability to respond to customer inquiries and advise on the appropriate resolution Manages own daily finances of initiatives sold at Simon Guest Services management (including responsibility for own deposit and reconciliation) Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives. Ensures compliance with all Simon policies and procedures pertaining to programs and knowledgeable about all aspects of SBV corporate and partner programs in order to ensure products are sold to customers with flawless execution. Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations); in addition to administering research questionnaires. Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center's projects and achieve the center's goals. Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Giftcards, Kidgits, Ticketmaster, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other SBV initiatives Maintains confidentiality and follows the code of ethics MINIMUM QUALIFICATIONS: A high school diploma or equivalent 1-2 years of customer service or sales background Must be at least 18 years of age Ability to spend 100% of his/her time on their feet when providing services to all internal and external customers Ability to effectively perform multiple tasks for up to 5 hours at a time The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance at all times Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays Special Instructions Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.

As a Front Desk Admin, you will be responsible for creating a welcoming environment for patients while managing administrative and clerical duties. This role serves as the first point of contact for patients and plays a key role in ensuring efficient office operations and excellent patient service. Must have 1 year experience in Dental field. Answer phone calls, schedule appointments, and manage the appointment calendar. Communicate effectively with dental staff regarding patient flow and scheduling. Keep the reception area clean, organized, and professional Other duties may apply. Pay: Varies depending on experience Shift: Mon-Fri 8am-4:30pm Why work for Advance Services, Inc. Advance Services is for and about people; we are your employment specialists. Enjoy our easy application process. You NEVER pay a fee! Weekly pay. Fun Safety and attendance incentives. Health Benefits to keep you and your family healthy. Great Referral Incentives. Advance Services partners with the top companies in the area! Apply for this job by clicking the apply button. You will be directed to our website, *********************** Please select a branch near you or call our office at ************ Stop in and see our experienced, bilingual, and friendly staff today at 8021 Kern Ave., Gilroy, CA 95020 Advance Services is an equal opportunity employer #cm3

Job Description FRONT DESK AGENT REPORTS TO: Front Office Manager Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assign rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established creditchecking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage and maintains and supervises access to safe deposit boxes. Must be sales driven. Presents options and alternatives to guests and offers assistance in making choices. Know the location and types of available rooms as well as activities and services of the property. DUTIES AND RESPONSIBITILITES: Registers guests and assigns rooms. Accommodates special requests whenever possible. Assists in pre-registration and blocking of rooms for reservations. Uses suggestiveselling techniques to sell rooms and to promote other services of the hotel. 4. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. 5. Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. 6. Processes reservations from the sales office, other hotel departments, and travel agents. 7. Maintains a thorough knowledge of the room rack locations, types of rooms, room rack operations, package plans, and discounts. 8. Knows the credit policy of the hotel and how to code each reservation. 9. Prepares letters of confirmation. 10. Understands the hotel's policy on guaranteed reservation, and noshows. 11. Processes advance deposits on reservations. 12. Tracks future, room availabilities on the basis of reservations. 13. Prepares expected arrival lists for front office use. 14. Assists in pre-registration activities when appropriate. 15. Monitors advance deposit requirements. 16. Makes sure that files are kept up to date. 17. Answers letters of inquiry regarding rates and availability. Processes guest checkouts. Reads and initials the pass-on log.. Is aware of daily activities and meetings taking place in the hotel. 20. Attends department meetings. 21. Answers incoming calls. 22. Directs call to guest rooms, staff, or departments through the switchboard or PBX system. 23. Places outgoing calls. 24. Takes and distributes messages for guests 25. Logs all wakeup call requests and performs wakeup call services. 26. Provides information about guest services to guests. 27. Answers questions about hotel events and activities. 28. Understands PBX switchboard operations. Summarizes results of operations for management. 30. Understands principles of auditing, balancing, and closing out account 31. Knows how to operate posting machines and other front office equipment. Understands and knows how to perform checkin and checkout procedures. 33. Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early checkins, special requests, and partday rooms. 34. Thoroughly understands and adheres to proper credit, checkcashing, and cash handling policies and procedures. 35. Posts and files all charges to guest, master, and city ledger accounts. Obtains the house bank and keeps it balanced. Completes cashier preshift supply checklist. Takes departmental machine readings at the beginning of the shift. Post charges to guest accounts. Transfers guest balances to other accounts as required. Settles guest accounts. Handles cash, traveler's checks, personal checks, credit cards, and direct billing requests properly 43. Posts nonguest ledger payments. 44. Makes account adjustments. 45. Disperses guest records upon checkout. 46. Transfers folios paid by credit card to each credit card's master file. Transfers folios charged to the nonguest ledger to each company's master file. Balances department totals at the close of the shift. 49. Balances cash at the close of the shift. 50. Manages safe deposit boxes. Understands room status and room status tracking. Knows room locations, types of rooms available, and room rates. Knows how to use all front office equipment. Follows procedures for issuing and closing safe deposit boxes used by guests. 55. Maintains the cleanliness and neatness of the front desk area. 56. Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. Uses proper telephone etiquette. 58. Uses proper mail, package, and message handling procedures. 59. Reports any unusual occurrences or requests to the manager or assistant manager. 60. Knows all safety and emergency procedures. Is aware of accident prevention policies. Posts room charges and taxes to guest accounts. Processes guest charge vouchers and credit card vouchers, Transfers charges and deposits to master accounts. Verifies all account postings and balances. Monitors the current status of coupon, discount, and other promotional programs. Prepares a summary of cash, check, and credit card activities. 67. Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy Develops and maintains all aspects of the hotel's reservations, check-in, and check-out system directed toward the maximization of profit. Maintain cleanliness of Front Lobby Area. Vacuuming, mopping and sweeping when possible and necessary. Empting of front office trash. Attend to breakfast/evening reception bar tasks when necessary. 72. Promotes goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees. 73. Other duties as requested PREREQUISITES: Education: High school graduate or equivalent. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(S) Used by guests who visit the workplace. Experience: Previous hotelrelated experience desired. Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, driving, Signature Date Visual activity, and may on occasion have to lift and carry up to 40 pounds.

The Hilton Santa Clara is seeking an enthusiastic Guest Service Agent to join our great team and enjoy all the benefits of our exciting hotel environment! Come be part of one of the finest Santa Clara Four Diamond Hotels featuring 280 rooms in the heart of Silicon Valley next to the San Francisco 49'ers Levis Stadium, Great America Amusement Park and Santa Clara Convention Center. To provide our guests with excellent service at the front desk from making the reservation to departure. To respond to guests needs, requests and complaints. To sell guest rooms, food & beverage outlets and seasonal hotel promotions. ESSENTIAL JOB DUTIES: * Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures. * Check departing guests out of the hotel as per hotel procedures. * Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy. * Resolve guest problems and complaints. Adhere to guest safe deposit box procedures. * Responsible for knowledge of groups and functions in the Hotel on a daily basis. This is a full-time position and requires flexible schedule including am and pm shifts, weekdays, weekends and holidays. Compensation: $28.43 an hour. The Hilton Santa Clara is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to ****************************** or call ************** to let us know the nature of your request.

Job Details Monterey, CA Full Time $20.75 - $21.88 Hourly AnyDescription JOB DESCRIPTION: The Front Desk Agent is responsible for greeting and registering hotel guest, settling guest accounts, insuring the overall comfort and well-being of our clients, all while providing four diamond service. THE ESSENTIAL JOB FUNCTIONS OF THIS JOB ARE: • Greet guests in a friendly manner and follow check in procedures. • Handle incoming telephone calls and other guest communication in a discreet fashion. • Take payments and post accurately to guest accounts. • Follow set polices regarding cash handling. • Communicate with other departments in a friendly and professional manner. • Be aware of local attractions and restaurants and make recommendations to guests. • Accurately communicate with other shifts regarding issues arising from day to day operations. • Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information. • Demonstrate complete knowledge at all times of: all hotel features/services, hours of operation, all room types, numbers, layout, décor, appointments and location, all room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status for any given day, and scheduled daily group activities. • Communicate services and amenities of the hotel to guests. • Assist with Concierge services. • Log all guest service requests and follow through to ensure requests are met. • Access the hotel property management system (Opera). • Complete additional duties as assigned by the Front Office Management. • Support safe work habits and contribute to a safe working environment at all times. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business. The Ideal Candidate will: • Display a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality. • Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers. • Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner. • Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by employees and guests alike. • Must be able to maintain confidentiality of information. • Be able to work quickly, embrace and learn new information, multi-task and incorporate feedback into personal performance. • Have the ability to perform various physical tasks during the work shift; strong and quick problem-solving ability. • Have strong communication skills, written and verbal. • Possess excellent technical, conceptual, and financial skills. • Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs. SHIFT AVAILABILITY: 2PM - 10:30PM 2:45PM - 11:15PM ADDITIONAL RESPONSIBILITES: Knowledge of the entire hotel safety procedures to ensure the safety and security of our guests and employees. Qualifications EDUCATIONAL / CERTIFICATION / LICENSE REQUIREMENTS: High School Diploma or equivalent - Required REQUIRED KNOWLEDGE, SKILLS, & ABILITIES: • Proficiency in using various computer software programs, Microsoft Work, Excel, Outlook, and PowerPoint, and general office equipment • Detail oriented and comfortable working in a fast-paced environment • Excellent time management and organizational skills PREVIOUS EXPERIENCED REQUIRED: Minimum two (2) years Hospitality experience preferred.

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation Now offering Daily Pay! - Track your daily income with updates after every shift you work - Transfer your earnings instantly or next day - Automatically save a portion of your paycheck What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. Qualifications Education Preferred High School degree or better

Job DescriptionDescription: Reporting to the Resident Relations Manager, the Resident Relations Associate provides customer service to the residents of the apartment community. They act as a first point of contact for current residents to address community concerns, generate work order requests and manage day to day ongoing customer service issues. This role plays a critical part in promoting overall resident satisfaction with the apartment community. Position Responsibilities: Deliver notices and sign delivery notice verification. File all necessary paperwork by unit into digital files. Complete outward appearance inspections and deliver violation notices. Answer telephone and retrieve messages. Greet residents with a smile and positive attitude. Prepare work orders and direct to maintenance department for handling. Assist residents with 30 Day Notice. Inquire about possibility to retain resident, schedule pre-maintenance inspection within 24 hours, schedule pursuing inspections, and final inspection. Close out maintenance work orders once maintenance and/or vendor has completed with follow-up as necessary. Issue Barcodes after verifying DMV registration, occupancy, and resident information of vehicle. Data entry into Lift Master and YARDI. Issue Woods I.D.'s and Entry Gate Codes. Ensure Lift Master is backing up system daily at 6:00 p.m. Provide keys to vendors as needed. Issue parking passes to residents and maintain the data base for monitoring offenders. Call for system ‘test' for water shut-offs. Assist in coordinating events for residents Requirements: Preferred Qualifications: Customer service experience, preferably in property management Strong interpersonal and communication skills Conflict resolution experience Exceptional verbal and written communication skills Strong organizational and multi-tasking skills The ability to work well in a high volume and sometimes stressful environment The ability to work well independently as well as within a team setting A positive attitude, and the desire to learn and develop your skills College degree preferred; high school diploma required. PHYSICAL REQUIREMENTS While performing the duties of this job, the employee may regularly be required to walk the property including walking upstairs to third floor, stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. May be occasionally required to lift to 10 pounds. Additional Requirements: Must pass a background check after conditional offer of employment. This company participates in E-Verify to confirm the employment eligibility of all new employees.

Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports. Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company. Compensation: $20.00 - $22.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. POSITION OVERVIEW The Front Office Agent serves as the first point of contact for guests. This role involves handling check-ins and check-outs, managing reservations, and providing information and assistance to ensure a positive guest experience. The Front Office Agent plays a key role in creating a welcoming environment and ensuring a positive guest experience. This position is also responsible for managing incoming and outgoing calls and is essential in maintaining effective communication within the hotel, ensuring that guests have a seamless and enjoyable experience. ESSENTIAL DUTIES AND RESPONSIBILITIES * Check-in and check-out hotel guests in a confident, professional, and friendly manner, ensuring a smooth and efficient experience. * Address guest inquiries, requests, and complaints promptly and professionally, ensuring high levels of guest satisfaction. * Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day or night. * Manage payments, including cash, credit card transactions, and room charges. * Complete all items as listed on shift checklists. * Maintain accurate records of guest information, room assignments, and billing. * Complete all items as listed on shift checklists. * Follow proper cash handling procedures. * Work closely with housekeeping, maintenance, and other departments to fulfill guest needs and ensure smooth operations. * Maintain familiarity with hotel management software and basic computer skills. * Knowledgeable of hotel fire, emergency, and safety procedures. * Respond to all incoming calls promptly and courteously, directing them to the appropriate departments or individuals. * Assist guests with various requests, such as room service orders, wake-up calls, or information inquiries, and ensure their needs are met. * Take accurate messages for guests or staff members and ensure they are delivered promptly. * Screen calls to identify the nature of the inquiry and transfer them to the correct department or person. * Handle emergency calls calmly and efficiently, following the hotel's procedures to ensure guest and staff safety. * Maintain accurate logs of incoming and outgoing calls, messages, and any guest complaints or requests. * Provide guests with information about the hotel's services, amenities, and local attractions. * Communicate guest requests and information to relevant departments, such as housekeeping, maintenance, or room service. QUALIFICATIONS & SKILLS REQUIRED: * Previous hotel experience. * Ability to satisfactorily communicate in English (speak, read, write). * Ability to accurately compute and manipulate mathematical calculations. * Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness. * Computer knowledge in Windows environment as well as proficiency in the property management system. * Ability to handle multiple calls and tasks simultaneously in a fast-paced environment. * Excellent verbal communication skills, with a clear and pleasant speaking voice. * Ability to work a variety of varying schedules including early mornings, late nights, overnights, weekends, and holidays. About us… Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as: * Designed by Nature work environment. * Health & Wellness- Competitive Medical, Dental & Vision, and EAP program * Retirement Planning * Paid Personal Days * Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)! * SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform. * Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can! About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. $25.00 - $27.00 Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Silhouette Security Group Job Description Salary grade: $18.00-$20.00 FLSA classification: nonexempt Reporting relationship: Operations Manager Silhouette Security Group primary objective is prevention. While duties vary depending on the client, it is our focus to provide Professional Security Personnel that are BSIS Certified (as required by California law), and are courteous. It is key that our officers be professional in both appearance and presence. Having great customer service & de-escalation skills are a must with Silhouette Security Group. As an Silhouette Security Group security agent, you will hold a high visibility presence and prevent all unlawful or inappropriate actions. The goal of a guard is to detect, deter, observe, and report while providing excellent customer service. Agents with this title are required to have a flexible schedule, have availability to fill-in, event assignments, temporary assignments, shifts and hours that last minute and be very dependable. ESSENTIAL FUNCTIONS: Protect the company's property and personnel with the aid of preserving a secure and safe environment Preserves order to implement policies and directives for the site referring to personnel, site visitors, and premises Observe alarm systems or video cameras and operate detecting/emergency equipment Patrol randomly and frequently of building and perimeter Monitor and manage access at building entrances and vehicle gates Record accurate notes in detail of unusual occurrences or any suspicious incidents Protect evidence or scene of an incident within the event of accidents, emergencies, or security investigations. This will be an observe and report only site KNOWLEDGE AND SKILLS: Works ethically and with integrity to uphold organizational values and commitments Knowledge of public safety and security procedures and protocols Reacts well under pressure and approaches duties in a tactful manner while treating others with respect and consideration Identifies and resolves issues promptly; develops alternative solutions with reason Ability to outline issues, gather information, establish data, and draw valid conclusions. Ability to question issues in all useful areas and make sound business decisions based on facts. Possess effective written and oral communication and interpersonal skills with the potential to address all levels of personnel in a professional and effective manner Knowledge of EEO Policy; promotes a harassment-free environment by showing respect and. sensitivity for cultural differences PHYSICAL DEMANDS: Physical needs defined right here are representative of those that should be met by an employee to carry out the essential functions of this job successfully. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Work in various environments such as cold weather, rain, snow or heat Occasionally lift or move up to 40 pounds Ability to climb stairs, ramps, or ladders occasionally during a shift Frequently required to stand or walk on various surfaces for long periods In compliance with federal, state, and local laws, all people employed will be required to verify identity and eligibility to work in the United States. REQUIREMENTS AND QUALIFICATIONS Valid BSIS-issued Guard Card Minimum High School Diploma or GED Possess and maintain California ID/Driver's License Have reliable transportation Prior military, security, or customer service experience preferred Must be at least 18 years of age Completion of employment eligibility verification and background investigation forms are required upon hire.

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills. Key Responsibilities: Check guests in and out by confirming reservations, assigning rooms, and issuing keys. Handle guest requests and complaints promptly and professionally. Manage cash drawer and process payments (room charges, cash, debit, or credit). Keep the front desk area and lobby clean and organized. Coordinate with housekeeping to ensure room readiness for guests. Provide guests with directions and information about the property and local attractions. Answer guest calls, messages, and process requests or concerns. Run daily reports and ensure the accuracy of information. Assist guests with special requests and ensure their satisfaction. Follow all company policies, and safety procedures, and maintain confidentiality of guest information. Requirements: High school diploma or equivalent. Strong communication and customer service skills. Ability to work independently and handle stressful situations. Proficiency in Windows operating systems and office software. Ability to work well with others and develop positive working relationships. Ability to lift to 50 pounds occasionally and 10 pounds frequently.

The Night Auditor at The Sheraton Palo Alto is responsible for providing guest-focused hospitality services, serving as a night shift resource for customer service, and ensuring the security and safety of all hotel guests. The Night Audit will promote hotel services and anticipate guest needs to promote higher guest satisfaction. The ideal candidate will have 2-5 years of prior customer service and hospitality experience, as well as a professional attitude and strong communication skills. Compensation & Benefits The Night Auditor at The Sheraton Palo Alto will receive an hourly wage of $25 per hour, paid bi-weekly. In addition, employee benefits may include vacation days, health insurance, and paid time off. Responsibilities Greet guests upon arrival and check them in/out of the hotel Answer guest inquiries and resolve problems with tact and diplomacy Prepare guest room bill accurately and balance to accounts receivable Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Process low daily revenue reports Ensure the security of all hotel guests through careful monitoring of entrances and exits Provide exceptional customer service at all times Perform other duties as assigned Requirements 2-5 years customer service/hospitality experience Understand hotel operations, methods, procedures, and standards Ability to multi-task and prioritize Excellent communication skills Must be available to work nights, weekends, and holidays Must be able to work in a fast-paced environment Possess computer knowledge such as typing, composing e-mails, using Microsoft Office, Outlook and knowing how to use search engines. Skills Strong English business communication skills both verbal and written. Strong interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc. Have the skill to manage multiple tasks at a time, maintain focus and structure, and know how to prioritize. Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction and or skill to communicate any guest/associate conflict with management PHYSICAL REQUIREMENTS Prolonged standing/walking for 8+ hours Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs. and push and pull approximately 200 lbs. BUSINESS ATTIRE To present a professional and business image to guests, associates and public we ask that all associates follow PHM's dress and grooming standards available in the PHM Handbook on page 16. Standards include wearing full uniform at all times, uniform must be neat, clean and wrinkle free, practice good personal hygiene, and grooming. PREFERRED QUALIFICATIONS Degree/Certifications in Business Management or Hospitality Bilingual or Multilingual Prior hotel experience Emotional Intelligence Training EEOC Statement At The Sheraton Palo Alto, we value diversity and are committed to creating an inclusive and equitable environment for all. We are proud to be an equal opportunity employer and encourage all applicants from diverse backgrounds to apply.

What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

The Guest Service Representative (GSR) is the primary point of contact for guests and is responsible for creating an excellent service experience for our customers by representing the brand positively, providing prompt service and quality products while maintaining a clean and comfortable environment, and assisting in upholding all operational standards. We offer a Cashier the following benefits: Competitive salary: $17.95-$18.00/Hour TIPS - All Boudin Team Members participate in the tip pool averaging an additional $2 - $4+ per hour! Generous meal discounts Employee growth opportunities Flexible schedules A daily loaf of bread

Job DescriptionBenefits/Perks Flexible Scheduling Career Advancement Opportunities We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities: Monitor the maintain knowledge of hotel operations and activities Take reservations and answer questions via phone, email, and in-person Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Ensure compliance with health and quality standards Qualifications: Friendly and outgoing personality Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 30 pounds

Grow with us... Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. DUTIES AND RESPONSIBILITIES: completing audits of hotel transactions during evening shifts. Also assists with greeting guests at the front desk and processing check-in/out transactions. Ability to work evening and/or overnight shifts, good customer-service and communication skills, attention to detail and flexible work schedule required. Previous night auditing experience a plus! About us… Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as: * Designed by Nature work environment. * Health & Wellness- Competitive Medical, Dental & Vision, and EAP program * Retirement Planning * Paid Personal Days * Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)! * SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform. * Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can! About us... Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a misson-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. $29.00 SH Hotels and Resorts is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations. SH Hotels & Resorts is an Equal Opportunity Employer