Guest service representative jobs in Greensboro, NC - 474 jobs

The Guest Service Representative is a team member of the MainStay Suites Greensboro location. This is a well-established Choice Hotels extended stay brand. In addition to being part of an established brand, Gulf Coast Hotel Management, Inc. is a dynamic, growing, and evolving employer. Even though our hotels are primarily places to work and earn a living, Gulf Coast offers more than that! We provide a friendly atmosphere where you can work, grow and advance in a supportive environment. We care about our team, and we're committed to supporting our Associates. The Guest Service Representative is the face of the hotel. In this role you will be responsible for providing outstanding customer service to all hotel guests, checking guests in and out of the hotel, managing reservations, and resolving any guest issues that arise. The ideal candidate will have excellent communication skills, a positive attitude, and a strong dedication to providing the highest level of service. Honesty and integrity must be paramount in all that you do. What We Offer Health and Dental Insurance for Full Time Associates 401(k) with Employer Match for all Associates Paid time off for ALL Associates per Associate Guide Company pays six holidays for Full Time Associates Time and half for hours worked on designated holidays for all Associates. Employee Assistance Program for Associates and household members Employee Discount Program Employee Hotel Guest Room Program Employee Referral Program

The guest service rep must possess complete knowledge of all features and amenities of the property in order to answer any question the guest might ask concerning hotel products, services and amenities. Must be knowledgeable about area restaurants, attractions, major businesses and other information about the surrounding area which may be of particular interest to the guest. Appearance must be neat and professional at all times. The guest service rep should be caring, friendly and prepared to listen and respond to the guests' needs and/or inquiries. They must immediately make eye contact with and acknowledge the guests' presence upon arrival while showing the guest respect throughout the conversation. They must complete the check in/check out process quickly and efficiently. Positions available both for full time and part time employment. **This is a brief summary of anticipated job duties. Upon interview a more detailed job description will be available.**

Job DescriptionDescription: Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff. PREREQUISITES Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances. Experience in service, sales, telesales or guest relations type of industry preferred High school diploma or equivalent of same SUMMARY OF ESSENTIAL JOB FUNCTIONS Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted. Must be able to stand for eight hours, bend, stretch, reach. Must be able to see and hear. Must be able to communicate with other associates and/or guests. Requirements: REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge: Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts. Frequent Stay Program Reservations procedures including cancellations and “walking” guest Phone etiquette and answering procedures Area shopping, dining, entertainment and travel directions to assist guest inquiries. Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events. Manager on Duty functions when necessary or as scheduled Skills: Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change. Proficient in written and verbal English Problem solving and conflict resolution skills Abilities: Multi task, remain associate and guest service centric. Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books. Assist with guest issues with professionalism, maintaining hospitable attitude SPECIFIC RESPONSIBILITIES Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible. Promote and sell services/amenities of the hotel. Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products. Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual. Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas. Check all credit cards for validity before the end of the shift. Learn and utilize PMS. Ensure all cash, check and miscellaneous departments are in balance at shifts end. Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction. Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc. Have a thorough working knowledge of emergency procedures. Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately. Report any unusual occurrences or request to the manager. Maintain certification from a responsible Utilize Service Recovery Log and other necessary communication logs from shift to shift. Maintain stock/cleanliness in the market area. Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards. Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage. WORKING CONDITIONS/SPECIAL REQUIREMENTS This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work. Standing, walking for long periods of time while maintaining a friendly professional image. May be required to work any day/shift, including weekends. POSITIONS FOR POSSIBLE ADVANCEMENT Assistant General Manager Guest Service Manager Guest Service Supervisor Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Front Desk Agent As a Front Desk Agent , you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience. Key Responsibilities You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay. Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions. You will report to the Front Office Manager or Front Office Supervisor. A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations. Education & Experience Hotel experience is always a plus! Applicants should have: A combination of education and experience. What You'll Need to Succeed Eligible to work in the United States Ability to read, write, and communicate effectively in English Ability to sit, stand, bend, kneel, and lift as required-with or without reasonable accommodations Availability to work a flexible schedule, including evenings, weekends, and holidays if needed A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love HVMG Career growth opportunities across our nationwide portfolio Flexible scheduling Access up to 40% of your earned wages before payday with PayActive Paid Time Off (PTO) and Paid Holidays Full healthcare benefits: medical, dental, and vision 401(k) with guaranteed 4% match and no vesting period Exclusive hotel and food & beverage discounts About HVMG Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Job Description Triad Lanes in Greensboro, NC is looking for one front desk agent to join our 38 person strong team. We are located on 21 Oak Branch Dr.. Our ideal candidate is self-driven, punctual, and hard-working. Responsibilities Greet and welcome guests in a friendly and professional manner Answer and screen phone calls Organize and schedule meetings as needed Maintaining office cleanliness and organization of resources Qualifications Proven experience working as a front desk agent or similar position Excellent customer service skills and courteous phone manner Time-management and organizational skills We are looking forward to reading your application. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

As a Front Desk Agent , you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience. Key Responsibilities You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay. Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions. You will report to the Front Office Manager or Front Office Supervisor. A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations. Education & Experience Hotel experience is always a plus! Applicants should have: A combination of education and experience. What You'll Need to Succeed Eligible to work in the United States Ability to read, write, and communicate effectively in English Ability to sit, stand, bend, kneel, and lift as required-with or without reasonable accommodations Availability to work a flexible schedule, including evenings, weekends, and holidays if needed A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love HVMG Career growth opportunities across our nationwide portfolio Flexible scheduling Access up to 40% of your earned wages before payday with PayActive Paid Time Off (PTO) and Paid Holidays Full healthcare benefits: medical, dental, and vision 401(k) with guaranteed 4% match and no vesting period Exclusive hotel and food & beverage discounts About HVMG Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Guest Service Agent is only a general summary of the duties a Guest Service Agent is to perform. Other duties, which are not listed, may be required from time to time. General Job Description Be ready to begin work at the specified time. Greet guests; check them in and out with friendliness, speed and accuracy. Maintain all paperwork as required by your shift. Initial and date when applicable. Maintain accuracy in handling cash. Responsible for the cash drawer and balancing shift report. Know how to handle money and make changes correctly. Operate switchboard and transfer calls as required by shift. Keep all business confidential on and off duty. Know room rates, locations, and furnishings of all rooms. Know physical make-up of building - interior and exterior. Promote membership in the franchise's membership club. Help secure lodging for guest by referrals when hotel is full. Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions. Be polite and present a friendly and caring image. Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check credit cards and guaranteed reservations for validity and acceptability. Know status of reservations on a daily and future basis. Be able to handle guest complaints. Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm. Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Each shift must keep lobby and office area clean at all times. Know the computer operations including procedures for shut down when necessary. Desk clerks should know how to set up and maintain continental breakfast, as well as how to make coffee properly. Know the location of the ADA box and how to use it. Complete Call Back Sheet and file. Complete Room Availability form. Complete Comment Log for your shift. Complete Shift Verification Form. Perform all other duties as assigned.

Join Almost Home Boarding and Grooming, Greensboro's premier pet boarding and grooming facility, and discover a rewarding career where you'll make a difference in the lives of pets and their owners. As a part-time Animal Care Receptionist - Guest Service Agent, you'll have the opportunity to surround yourself with furry companions while providing exceptional service. Join our team and unleash your potential! WHY YOU SHOULD JOIN OUR AMAZING TEAM Why should you join us? There are many reasons why! Here's what you'll gain: Competitive pay of $10 per hour Flexible work schedule of 4-5 days per week Comprehensive benefits package, including free pet boarding, grooming discounts, bonuses, merit-based raises, charitable donation opportunities, and gift cards If you're passionate about pets and ready to be part of a thriving pet care community, keep reading! THE TYPE OF CANDIDATE WE'RE LOOKING FOR: Are you a compassionate and dedicated individual with a knack for providing exceptional service? We're seeking an Animal Care Receptionist - Guest Service Agent who can bring enthusiasm and essential work to our team. Our ideal candidate should exhibit strong communication and organizational skills while meeting the following qualifications: High school diploma or equivalent At least 6 months of experience in a fast-paced office environment Proficient in office administration and MS Office programs If you possess these qualifications, keep reading to find out what your day entails! YOUR DAY-TO-DAY AS AN ANIMAL CARE RECEPTIONIST - GUEST SERVICE AGENT: As an Animal Care Receptionist - Guest Service Agent at Almost Home Boarding and Grooming, get ready to unleash your passion for pets and deliver an extraordinary experience for both pet owners and their cherished companions. Your role is crucial in providing unparalleled service that will make tails wag and hearts purr with delight. Prepare for an adventure-packed day where you'll be the first point of contact, greeting callers with a friendly woof or meow. Your expertise in handling inquiries and your infectious enthusiasm will guide customers through the maze of questions they may have. But that's not all! You'll be the conductor of a seamless check-in and check-out process for our four-legged guests. As the guardian of their well-being, you'll ensure all pets have their vaccinations up-to-date, creating a safe and healthy haven for them to romp and play. Flexing your extraordinary communication and organizational skills, you'll masterfully juggle multiple tasks, providing pet parents with vital information and support. Your dedication to creating a warm and inviting atmosphere will transform Almost Home Boarding and Grooming into the ultimate destination for exceptional animal care! LEARN A LITTLE BIT ABOUT US Almost Home Boarding & Grooming is Greensboro's premier pet boarding and grooming facility. We offer unmatched service and the same level of care and comfort that our customers give their pets at home. Everything we do is based on our core values of hard work, fun, positivity, teamwork, communication, kindness, cleanliness, and the pursuit of excellence. Our work environment is extremely supportive and conducive to learning and growing. We hire our people because they are fun! We love being around our staff and we know you will too. Plus, we offer generous wages, benefits, and perks! TAKE THE NEXT STEP: Ready to unleash your passion for animals and become an Animal Care Receptionist - Guest Service Agent at Almost Home Boarding and Grooming? Apply now through our quick and easy 3-minute application process and take the first step toward an exciting career. Don't miss the opportunity to make a meaningful impact on the lives of our furry friends and their owners. Apply today!

Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.

Part-time Description Full SUMMIT HOSPITALITY GROUP: GUEST SERVICE REPRESENTATIVE JOB DESCRIPTION SUMMARY: The Hotel Guest Service Rep. for Summit Hospitality Group is responsible for providing our guest with memorable service all while conducting various daily operations.Daily operations consists of guest interaction by recording and communicating guest special requests and problems to appropriate department to ensure that they have been addressed in a timely and professional manner.PREREQUISITES/QUALIFICATIONS: Two (2) years previous experience as a Front Desk Rep. for a name brand hotel chain; preference for Marriott, Hilton, and Hyatt Strong leadership skills Excellent oral and written communication skills Demonstrated planning and organizational ability Able to prioritize and quickly change direction as needs arise Working knowledge of FOSSE, Microsoft programming, Excel, Clover, and Micros Restaurant Management System Able to diagnose and repair simple computer problems Skilled in math and able to operate a 10 key by touch DUTIES & RESPONSIBILITIES: Provide Customer Service to guests in an intelligent and professional manner Run shift reports/journals from Front Office Systems Prepare daily arrivals/departure reports with a strong focus on guest requests. Makes corrections and adjustments and handles all computer problems that might occur throughout the shift Reviews and corrects discrepancies in the Front Desk System Ensures complete guest satisfaction Completes Guest registration process Must be familiar with computer systems for Guest reservation information processing Must verify and imprint Guest credit cards for authorization Must be well versed in cash handling and accurately balance house bank Assigns guests rooms based on preferences and availability Drives the Revenue Management process by selling rooms at various rates Handles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolution Answers questions in regards to hotel facilities and services Answers the telephone and books reservations Answers Guest inquiries for local directions/events Recommends local area restaurants, points of interest, or needs for transportation Maintains cleanliness of front desk, lobby, and back office Follows up promptly with Guest check-ins, complaints, and other requests Interacts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for Guests Understand all Emergency procedures for incidents, accidents, fire, safety, or criminal activity Participates in Hotel Safety Committee Ensures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and People Duties are subject to change and additional duties may be assigned as needed by the manager on duty Able to drive Company's Vehicle for Guests Transportation to/from Assists with setting up meeting rooms WORK ENVIRONMENT: Flexible work schedule including weekends; this position is referred to as first or second shift. Able to lift 50 lbs Valid Driver's license Sitting, standing, reaching, and bending for extended periods of time.

Be part of the opening team at the brand‑new TownePlace Suites Kernersville, NC, opening December 2025! We're creating a friendly, flexible place for extended‑stay guests-and for teammates who love service, teamwork, and growth. If you're dependable, guest‑focused, and excited to help shape a hotel from day one, we'd love to meet you. Role: Night Auditor Department - Front Office Reports to - Guest Services Manager / General Manager What's the job? As Night Auditor, you'll be responsible for the overall completion of front office and night audit duties. You will create the warm atmosphere that makes our guests feel at home and be responsible for accurately and efficiently generating hotel operational analysis and reports. Your day-to-day Guest Service Perform all regular Front Office duties Serve and build relationships with guests - ask for their feedback and show them hospitality. Set the hotel up for success by anticipating the coming day's guest and operational needs. Compile and enter data from Front Office Room Inspection forms. Ensure the proper appearance of the lobby and all public areas, including the breakfast area. Perform pre-Breakfast duties and responsibilities. Perform other duties as assigned. May also serve as manager on duty or breakfast host. Schedule guest wake-up calls and reservations for the following day Respond to guest inquiries, concerns and complaints as needed Answer phones and place reservations Prepare guest bills for next-day checkouts and process reservation cards Facilitate the deposit of guests' valuables in hotel safe Accounting / Profit Properly and accurately conduct the night audit and accounting functions in a timely manner and transmit information to the corporate office. Prepare and transmit payroll information and statistics. Prepare and distribute the Daily Flash Report. Effectively, properly, and accurately analyze the days operating results and perform daily assigned duties including: Conduct the Night Audit in accordance with the Opal standards Operations Analysis & Reporting: Accounts Payable; Invoice Entry Accounts Receivable and direct billing End of day statistics Labor Management entry Daily Flash Report Competition Research Market Research for lead generation Operations statistics report - labor cost/room, etc Prepare and distribute the daily cost per occupied room (CPOR) data and statistics. Audit and balance reports from the day shifts Run EOD computer functions so they are complete by the end of the shift Balance cash drawers and record receipts Requirements High school diploma or higher-level education 2 years Hotel front office experience with 1-year experience as Night Auditor preferred Must be willing to work up to 40+ hours per week with flexibility Must work the Night shift Must speak fluent English (other languages preferred) Specific Responsibilities Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the Opal Director of Operations. Be proficient on the use of the property management system and be able to train front desk personnel on the system. Have a good understanding of all of hotel operating procedures. Review front office communications logs. Supervise delegated responsibilities and follows up. Be able to use all front office equipment such as credit card machine, copier and fax. Inform the General Manager of any unique situations, or unusual developments in front office operations. Handle guest complaints effectively. Understand the Chart of Accounts. Process reservations by telephone, fax, email, central reservation systems referrals, mail. Process reservations received from sales office and other hotel departments. Be knowledgeable of room types and offered rate plans. Fully understand hotel's franchise policy on guaranteed reservations and no-shows. Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates. Record and approve daily activity reports and labor management statistics. Optimum Attributes Effective communication skills Problem-solving skills Literate and tech-savvy Team player Flexibility - night, weekend and holiday shifts are all part of the job Experience required may vary based on size and complexity of operation Well-groomed and professional appearance Performance Standards Performance shall be measured by the following: GSS Scores Accuracy of reporting daily revenue statistics The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Equal Opportunity Employer

Join Our Team at Home2 Suites by Hilton Winston-Salem Hanes Mall!Are you dependable w/ PEP experienced? Home2 Suites by Hilton Winston-Salem Hanes Mall is looking for a night auditor who is dependable w/ PEP experienced to join our dedicated team. As a night auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the nighttime hours. What You'll Do: Performing the night audit process with accuracy and attention to detail Handling guest check-ins and check-outs efficiently Responding to guest inquiries and resolving any issues that may arise Preparing daily reports and reconciling transactions Maintaining the cleanliness and organization of the front desk area What We're Looking For: Dependable w/ PEP experienced individual with strong communication skills Ability to work independently and prioritize tasks effectively Previous experience in a similar role is preferred Knowledge of hotel operations and hospitality industry practices Why Join Us? At Home2 Suites by Hilton Winston-Salem Hanes Mall, we value teamwork, professionalism, and a commitment to excellence. As a member of our team, you will have the opportunity to work in a supportive and inclusive environment where your contributions are recognized and appreciated. Company About Us: Home2 Suites by Hilton Winston-Salem Hanes Mall is a modern hotel located in the vibrant city of Winston-Salem, NC. Our hotel offers spacious suites, thoughtful amenities, and a convenient location near popular attractions such as Hanes Mall and the BB&T Field. Whether you are traveling for business or leisure, we strive to provide a comfortable and enjoyable stay for all our guests.

Job DescriptionJoin Our Team at Home2 Suites by Hilton Winston-Salem Hanes Mall!Are you dependable w/ PEP experienced? Home2 Suites by Hilton Winston-Salem Hanes Mall is looking for a night auditor who is dependable w/ PEP experienced to join our dedicated team. As a night auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the nighttime hours. What You'll Do: Performing the night audit process with accuracy and attention to detail Handling guest check-ins and check-outs efficiently Responding to guest inquiries and resolving any issues that may arise Preparing daily reports and reconciling transactions Maintaining the cleanliness and organization of the front desk area What We're Looking For: Dependable w/ PEP experienced individual with strong communication skills Ability to work independently and prioritize tasks effectively Previous experience in a similar role is preferred Knowledge of hotel operations and hospitality industry practices Why Join Us? At Home2 Suites by Hilton Winston-Salem Hanes Mall, we value teamwork, professionalism, and a commitment to excellence. As a member of our team, you will have the opportunity to work in a supportive and inclusive environment where your contributions are recognized and appreciated. Company About Us: Home2 Suites by Hilton Winston-Salem Hanes Mall is a modern hotel located in the vibrant city of Winston-Salem, NC. Our hotel offers spacious suites, thoughtful amenities, and a convenient location near popular attractions such as Hanes Mall and the BB&T Field. Whether you are traveling for business or leisure, we strive to provide a comfortable and enjoyable stay for all our guests. #hc202634

The guest service rep must possess complete knowledge of all features and amenities of the property in order to answer any question the guest might ask concerning hotel products, services and amenities. Must be knowledgeable about area restaurants, attractions, major businesses and other information about the surrounding area which may be of particular interest to the guest. Appearance must be neat and professional at all times. The guest service rep should be caring, friendly and prepared to listen and respond to the guests' needs and/or inquiries. They must immediately make eye contact with and acknowledge the guests' presence upon arrival while showing the guest respect throughout the conversation. They must complete the check in/check out process quickly and efficiently. Positions available both for full time and part time employment. **This is a brief summary of anticipated job duties. Upon interview a more detailed job description will be available.**

Job DescriptionDescription: Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff. PREREQUISITES Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances. Experience in service, sales, telesales or guest relations type of industry preferred High school diploma or equivalent of same SUMMARY OF ESSENTIAL JOB FUNCTIONS Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted. Must be able to stand for eight hours, bend, stretch, reach. Must be able to see and hear. Must be able to communicate with other associates and/or guests. Requirements: REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge: Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts. Frequent Stay Program Reservations procedures including cancellations and “walking” guest Phone etiquette and answering procedures Area shopping, dining, entertainment and travel directions to assist guest inquiries. Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events. Manager on Duty functions when necessary or as scheduled Skills: Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change. Proficient in written and verbal English Problem solving and conflict resolution skills Abilities: Multi task, remain associate and guest service centric. Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books. Assist with guest issues with professionalism, maintaining hospitable attitude SPECIFIC RESPONSIBILITIES Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible. Promote and sell services/amenities of the hotel. Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products. Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual. Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas. Check all credit cards for validity before the end of the shift. Learn and utilize PMS. Ensure all cash, check and miscellaneous departments are in balance at shifts end. Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction. Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc. Have a thorough working knowledge of emergency procedures. Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately. Report any unusual occurrences or request to the manager. Maintain certification from a responsible Utilize Service Recovery Log and other necessary communication logs from shift to shift. Maintain stock/cleanliness in the market area. Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards. Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage. WORKING CONDITIONS/SPECIAL REQUIREMENTS This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work. Standing, walking for long periods of time while maintaining a friendly professional image. May be required to work any day/shift, including weekends. POSITIONS FOR POSSIBLE ADVANCEMENT Assistant General Manager Guest Service Manager Guest Service Supervisor Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Triad Lanes in Greensboro, NC is looking for one front desk agent to join our 38 person strong team. We are located on 21 Oak Branch Dr.. Our ideal candidate is self-driven, punctual, and hard-working. Responsibilities Greet and welcome guests in a friendly and professional manner Answer and screen phone calls Organize and schedule meetings as needed Maintaining office cleanliness and organization of resources Qualifications Proven experience working as a front desk agent or similar position Excellent customer service skills and courteous phone manner Time-management and organizational skills We are looking forward to reading your application.

Guest Service Agent is only a general summary of the duties a Guest Service Agent is to perform. Other duties, which are not listed, may be required from time to time. General Job Description Be ready to begin work at the specified time. Greet guests; check them in and out with friendliness, speed and accuracy. Maintain all paperwork as required by your shift. Initial and date when applicable. Maintain accuracy in handling cash. Responsible for the cash drawer and balancing shift report. Know how to handle money and make changes correctly. Operate switchboard and transfer calls as required by shift. Keep all business confidential on and off duty. Know room rates, locations, and furnishings of all rooms. Know physical make-up of building - interior and exterior. Promote membership in the franchise's membership club. Help secure lodging for guest by referrals when hotel is full. Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions. Be polite and present a friendly and caring image. Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check credit cards and guaranteed reservations for validity and acceptability. Know status of reservations on a daily and future basis. Be able to handle guest complaints. Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm. Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Each shift must keep lobby and office area clean at all times. Know the computer operations including procedures for shut down when necessary. Desk clerks should know how to set up and maintain continental breakfast, as well as how to make coffee properly. Know the location of the ADA box and how to use it. Complete Call Back Sheet and file. Complete Room Availability form. Complete Comment Log for your shift. Complete Shift Verification Form. Perform all other duties as assigned.

As a Front Desk Agent , you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience. Key Responsibilities You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay. Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions. You will report to the Front Office Manager or Front Office Supervisor. A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations. Education & Experience Hotel experience is always a plus! Applicants should have: A combination of education and experience. What You'll Need to Succeed Eligible to work in the United States Ability to read, write, and communicate effectively in English Ability to sit, stand, bend, kneel, and lift as required-with or without reasonable accommodations Availability to work a flexible schedule, including evenings, weekends, and holidays if needed A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love HVMG Career growth opportunities across our nationwide portfolio Flexible scheduling Access up to 40% of your earned wages before payday with PayActive Paid Time Off (PTO) and Paid Holidays Full healthcare benefits: medical, dental, and vision 401(k) with guaranteed 4% match and no vesting period Exclusive hotel and food & beverage discounts About HVMG Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Description:Full SUMMIT HOSPITALITY GROUP: GUEST SERVICE REPRESENTATIVE JOB DESCRIPTION SUMMARY: The Hotel Guest Service Rep. for Summit Hospitality Group is responsible for providing our guest with memorable service all while conducting various daily operations.Daily operations consists of guest interaction by recording and communicating guest special requests and problems to appropriate department to ensure that they have been addressed in a timely and professional manner.PREREQUISITES/QUALIFICATIONS: Two (2) years previous experience as a Front Desk Rep. for a name brand hotel chain; preference for Marriott, Hilton, and Hyatt Strong leadership skills Excellent oral and written communication skills Demonstrated planning and organizational ability Able to prioritize and quickly change direction as needs arise Working knowledge of FOSSE, Microsoft programming, Excel, Clover, and Micros Restaurant Management System Able to diagnose and repair simple computer problems Skilled in math and able to operate a 10 key by touch DUTIES & RESPONSIBILITIES: Provide Customer Service to guests in an intelligent and professional manner Run shift reports/journals from Front Office Systems Prepare daily arrivals/departure reports with a strong focus on guest requests. Makes corrections and adjustments and handles all computer problems that might occur throughout the shift Reviews and corrects discrepancies in the Front Desk System Ensures complete guest satisfaction Completes Guest registration process Must be familiar with computer systems for Guest reservation information processing Must verify and imprint Guest credit cards for authorization Must be well versed in cash handling and accurately balance house bank Assigns guests rooms based on preferences and availability Drives the Revenue Management process by selling rooms at various rates Handles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolution Answers questions in regards to hotel facilities and services Answers the telephone and books reservations Answers Guest inquiries for local directions/events Recommends local area restaurants, points of interest, or needs for transportation Maintains cleanliness of front desk, lobby, and back office Follows up promptly with Guest check-ins, complaints, and other requests Interacts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for Guests Understand all Emergency procedures for incidents, accidents, fire, safety, or criminal activity Participates in Hotel Safety Committee Ensures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and People Duties are subject to change and additional duties may be assigned as needed by the manager on duty Able to drive Company's Vehicle for Guests Transportation to/from Assists with setting up meeting rooms WORK ENVIRONMENT: Flexible work schedule including weekends; this position is referred to as first or second shift. Able to lift 50 lbs Valid Driver's license Sitting, standing, reaching, and bending for extended periods of time. Requirements: