Guest service representative jobs in Greenville, NC

The guest service rep must possess complete knowledge of all features and amenities of the property in order to answer any question the guest might ask concerning hotel products, services and amenities. Must be knowledgeable about area restaurants, attractions, major businesses and other information about the surrounding area which may be of particular interest to the guest. Appearance must be neat and professional at all times. The guest service rep should be caring, friendly and prepared to listen and respond to the guests' needs and/or inquiries. They must immediately make eye contact with and acknowledge the guests' presence upon arrival while showing the guest respect throughout the conversation. They must complete the check in/check out process quickly and efficiently. Positions available both for full time and part time employment. **This is a brief summary of anticipated job duties. Upon interview a more detailed job description will be available.**

Under direct supervision and through initial training, this position handles routine customer service cases. Achieves customer satisfaction with accurate, timely, and consistent information. McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here's the details: * Generous benefits available on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. * Get paid early. Get paid fast. * 401(k) with annual company match. * Paid holidays, vacation time, educational assistance program, and more! ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES: Other duties may be assigned. * Maintain customer files to ensure up to date information. * Research and respond to customer inquiries. * Manage customer requests for assistance, information, and issue resolution. * Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met. * Maintain regular communication with decision makers within customer organizations. * Train customers on various business issues and applications to maximize value. * Respond to various customer requests and needs. * Answer inquiries by phone, email, and internet response. * Perform other duties as needed or assigned by supervisor. * Other duties may be assigned. MINIMUM QUALIFICATIONS AND REQUIREMENTS: * High School Diploma or GED. * Up to 2 years of experience in a customer service role. * Ability to type 45 wpm and perform 10-key by touch. * Strong verbal and written communication skills, and organization and planning skills. * Knowledge and experience with Microsoft office applications. * Ability to prioritize pending tasks in a logical manner. * Ability to learn quickly and retain information. WORKING CONDITIONS: * Office environment. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job DescriptionBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Opportunity for advancement Training & development Vision insurance Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities Receive a high volume of inbound calls and emails Identify the reason for the customers call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively

Job Description SUMMARY: This position is part of a Customer Service team that is responsible for working together to provide effective individualized, responsive, and comprehensive service to domestic, internal and key customers to achieve maximized customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned) PROCESS OWNERSHIP : · Handle incoming calls from current and new accounts, as well as sales reps., and internal customers. · Handle customer related issues through to completion: · Contacts customers when necessary to advise them regarding shipment delays and/or information necessary to process orders. Initiate orders for replacements and/or for correcting errors (shortages, wrong item shipped, etc.) · Initiate tracers with carriers if shipment is lost or damaged. · Handle Customer complaints (i.e.: incorrect orders, defective products, etc.). · Handle irate customers in a professional manner. · Obtain customer feedback information. · Track orders for Carriers and/or Customers · Provide general information to customers. · Troubleshoot & follow through with Order Requirements / Operations. Work in partnership with other departments, including warehouse personnel, to ensure a high customer service level. ORDER ENTRY TASKS : · Enter all types of domestic and international orders including: · Phone/Fax/Returns · Order Entry - (EDI orders) · Drop Ships · Process special orders · Utilize proper Order Entry processing procedures · Returns · Handle inquiries regarding back order questions - follow through with the appropriate production personnel and respond to Customer in a positive and professional manner. BILLING : · Invoicing and emailing to customer contact · Obtain Credit Card information and process credit card payments. · Support Accounts Receivable as required. MAILINGS : · All types of mailings including: Invoices and Marketing Materials, etc. · Send samples upon request. ADMNISTRATIVE : · Administrative responsibilities include: · Company phone coverage. · Filing. Data: REPORTING/UPDATE/Maintenance : · Confirming accurate pricing through customer quotes · Responsible for updating customer specific pricing in SAP · Maintain the Customer Master File and material data · Perform user testing for SAP & Outbound Upgrades. · Responsible for Statistical reporting (i.e.: SAP). · Create new accounts Online : · Help customers navigate ILC's website and be able to answer any questions Marketing : · Coordinate with customers and ILC's marketing assistant any samples that need to ship out · Provide the appropriate ILC product literature to the customer upon request or when applicable Exporting : · Coordinates the shipment of material between the customer and ILC shipping department Warehouse : · Provide assistance with warehouse functions (Picking/ Shipping Orders) in the case of an emergency. (UPON REQUEST ONLY) Sales : · Gather pertinent information needed to qualify and quote a specific job request and provide to the sales staff · Enter a quote in SAP (UPON REQUEST ONLY) · Responsible for contacting current and new business customers to introduce new products and announce any specials as requested. Finance : · Expedite orders upon request for customers: · If order is on hold, inform Finance that a particular order needs to be rushed. · Follow through to inform the respective manager of an expedited, special or emergency order. · Complete return authorization forms as required. · Submit new account information and address changes to Finance. · Notify the Finance Department of accounts that should be marked for deletion. General : · Make and coordinate various Hotel, Airline tickets, Car Service, Trade Show, etc. reservations UPON REQUEST OTHER ASSIGNED DUTIES: · Work in conjunction with IT Department: Responsible for phone system maintenance and related reporting. Contact vendor to report phone issues, problems, etc. · Performs other related duties and/or special projects as assigned. OTHER SKILLS AND ABILITIES: · Must possess excellent telephone etiquette, demonstrated verbal communication and written skills and the ability to interact well with others. · Ability to communicate effectively with supervisor, co-workers and customers, work independently, or with a group, on various on-going projects simultaneously, and work accurately and dependably in a fast-paced environment. · Computer proficiency: Intermediate PC skills including Windows, Microsoft Excel and Word, and Internet use to navigate and search how to look up different sites and get specific information. SAP experience is a plus. · Ability to use PC for E-mail use. · Must be able to remain focused on the daily tasks of the job as specified above in order to maintain overall accuracy, meet daily deadline requirements, and meet overall performance expectations of the job. · Ability to use a calculator. · Able to interact within a team environment. · Ability to work accurately and dependably in a fast-paced environment. EDUCATION AND/OR EXPERIENCE: · Associates Degree or higher. · 2-5 years Customer Service experience and telephone communications experience. LANGUAGE SKILLS: · Ability to read, analyze, and interpret technical instructions. · Ability to communicate effectively, respond to common inquiries or complaints from supervisor, co-workers and customers. MATHEMATICAL SKILLS: · Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, percentages and decimals. · Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. REASONING ABILITY: · Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Adams Publishing Group (APG) is building an exceptional Customer Care team throughout our major markets. Don't live near this city? You may be able to work in any of our 100+ locations. For a complete list of APG offices log onto adamspg.com/markets/. APG provides complete news and multimedia products to more than 34 million people within the local communities being served. APG is seeking Customer Care Associates to provide superior service and an overall positive customer experience for subscribers of all 100+ APG locations. APG offers a competitive hourly wage, plus bonus, for local candidates working on-site. This is a part-time position that looks to employ a person for 25-28 hours a week. Primary Responsibilities · Provide the highest level of customer service and satisfaction · Listen to customer concerns and handle complaints in a professional and timely manner · Review and update customer accounts and transactions while resolving issues Requirements · High school diploma, GED or suitable equivalent · 1+ years of customer service experience · Excellent phone etiquette · Proficient computer skills, including the ability to type at least 40 WPM · Reliable, self-starter with a positive and collaborative attitude · Outstanding communication skills, both verbal and written · Proven organizational skills · Ability to sit at a desk for extended periods · Hours may vary to cover different time zones and the ability to work weekends, holidays, evenings, a rotating schedule Interested and qualified candidates can email resumes to the Customer Care Manager : *************************** No phone calls please. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

• Providing information to guests about hotel policies, services and amenities. • Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat). • Selling rooms to 'walk-in' customers. • Entering/changing reservation information on the computer system. • Posting charges to guest accounts. • Processing payments from guests. • Making necessary corrections to guest accounts. • Informing housekeeping department about room status/availability. • Listening and responding to guests' requests or complaints. • Operating hotel switchboard or PBX. • Cleaning the front desk area. • Maintaining daily logs. • Balancing shift work and cash drawers.

Job DescriptionBenefits: Bonus based on performance Flexible schedule Opportunity for advancement Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Chris Godley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Job DescriptionBenefits: Simple IRA Licensing paid by agency Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Polly Piland - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Job Description CUSTOMER SERVICE REPRESENTATIVE (CSR) Prostar Services - Wilson, NC Hourly + Performance Bonuses | Fast-Paced | A-Team Culture Prostar Services is growing fast and we're looking for an energetic, detail-oriented, customer-focused CSR to help our homeowners get fast, professional HVAC + Plumbing service. This is NOT a boring call center job - this is a high-impact, fast-moving, customer-experience role inside one of the top service companies in Eastern NC. If you're positive, organized, love talking to people, and thrive in a busy environment, this is the perfect job for you. WHAT YOU GET Competitive hourly pay + performance bonuses Full-time, year-round work Paid holidays & vacation Growth path: CSR → Dispatcher → Call-By-Call → Office Lead In-house training Supportive, drama-free team A company that actually appreciates you WHAT YOU'LL DO Your job is simple: Turn inbound calls into booked appointments - fast, friendly, and accurately. Day-to-day responsibilities: Answer inbound calls with energy & professionalism Book jobs using our proven call-flow scripts Enter customer info accurately into ServiceTitan Follow up with customers to confirm appointments Provide 5-star communication on every interaction Support techs, dispatch, and the operations team Keep the schedule tight, full, and organized You're the first impression of our company - and we treat the role with respect. WHO WE'RE LOOKING FOR We want a CSR who brings energy, accuracy, and personality. Must be: Friendly & positive Organized & detail-oriented Fast on the computer Great on the phone Able to multitask under pressure Coachable and eager to learn Team-first mindset Reliable and dependable Experience in HVAC/plumbing/dispatch/call center is a plus, but not required - we will train the right person. ABOUT PROSTAR SERVICES Our culture is simple: A-Team only No drama No laziness Everyone grows Everyone wins We invest heavily in our people because employees are the heart of our company. Job Posted by ApplicantPro

Job DescriptionCALL CENTER/CUSTOMER SERVICE REPRESENTATIVE WANTED Position Type: Full-Time Competitive salary of $19/hour, depending on qualifications and experience. We are seeking a knowledgeable and results-driven individual to serve as a call center/customer service representative for Prudential Stainless & Alloys, LP, a leading master distributor dedicated to servicing metal service center customers across the USA, Canada and abroad. We provide a wide range of products, specializing in unusual and difficult to find items. Prudential Stainless & Alloys has been in business for 77 years. We are now moving to North Carolina! We pride ourselves on cultivating an environment of respect for our employees and growing with them. For example, we have never had a layoff in all our years of business, not even during COVID. We have many employees with 10, 20 and 30+ years tenure with us. Qualifications Proven experience in call center or customer service. Strong verbal and written communication skills. Ability to work independently and as part of a team. Strong organizational skills and math proficiency. Solid work history and detail oriented. High school diploma or equivalent. Responsibilities Handle inbound sales calls, emails, and inquiries Provide accurate product information, pricing, and availability. Process orders and ensure customer satisfaction. Build and maintain relationships with new and existing customers. Benefits Health insurance. 401k. Paid time off. 11 paid holidays per year. Why Join Us? Opportunities for professional growth and development. Supportive team culture and work environment. Play a critical role in a successful company. We are an equal opportunity employer and welcome applications from all qualified candidates. Take charge of your career and help us build a more productive future. Apply today!

Adams Publishing Group (APG) is building an exceptional Customer Care team throughout our major markets. Don't live near this city? You may be able to work in any of our 100+ locations. For a complete list of APG offices log onto adamspg.com/markets/. APG provides complete news and multimedia products to more than 34 million people within the local communities being served. APG is seeking Customer Care Associates to provide superior service and an overall positive customer experience for subscribers of all 100+ APG locations. APG offers a competitive hourly wage, plus bonus, for local candidates working on-site. This is a part-time position that looks to employ a person for 25-28 hours a week. Primary Responsibilities · Provide the highest level of customer service and satisfaction · Listen to customer concerns and handle complaints in a professional and timely manner · Review and update customer accounts and transactions while resolving issues Requirements · High school diploma, GED or suitable equivalent · 1+ years of customer service experience · Excellent phone etiquette · Proficient computer skills, including the ability to type at least 40 WPM · Reliable, self-starter with a positive and collaborative attitude · Outstanding communication skills, both verbal and written · Proven organizational skills · Ability to sit at a desk for extended periods · Hours may vary to cover different time zones and the ability to work weekends, holidays, evenings, a rotating schedule Interested and qualified candidates can email resumes to the Customer Care Manager : *************************** No phone calls please. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Wilson, NC, that is a perfect fit for you! As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you. This excellent opportunity will not last long! Apply for FYZICAL's Customer Service Representative job opening today! Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Wilson, NC! We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth. Start down your exciting career path today by applying for our Customer Service Representative job opening!Responsibilities Handle patient scheduling, appointments, multi-phone line Gather new patient data; keep track of all patient referrals Disseminate information to patients; act as a go-between for patients and physicians Send and keep a log of all reports sent to doctors Collect all payments; insurance verification Collect/open mail; distribute mail to proper areas/people Send benefits paperwork to billing companies Handle all scheduling and ensuing communication Answer phones, act as a patient liaison, answer any questions from potential or current patients Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations Collect new patient intake information; track all clinic referrals Fax reports to physicians; keep a log of incoming reports Verify Insurance and track insurance-covered visits; take copayments Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company Communicate with the office manager and clinicians about scheduling/patient arrival Required Skills 3yrs experience Scheduling and Benefit Verification experience a must , Billing experience a plus High school diploma or equivalent Valid driver's license and reliable transportation Great communicator and multitasker, detail-oriented Positive attitude, good work ethic, integrity and empathetic toward people that are in pain H.S. graduate or GED certificate Up-to-date DL and a dependable vehicle Excellent at handling details, communicating and multitasking Great demeanor, strong integrity and compassion

State Farm Insurance Agent located in Goldsboro, NC is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Melissa Throm - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. As an Agent Team Member, you will receive... Hourly pay plus commission/bonus Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Excellent communication skills - written, verbal and listening Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Ability to work in a team environment Ability to multi-task Ability to effectively relate to a customer Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job DescriptionBenefits: Simple IRA License reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Chris Canady - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Full-time Description We are seeking a highly organized and detail-oriented individual to join our team as a Guest Service Agent. The successful candidate will be responsible for registering and assigning rooms to guests, answering inquiries about hotel services, and making reservations for guests. The ideal candidate will have excellent communication skills, be able to multitask, and have a passion for providing exceptional customer service. Responsibilities: • Register and assign rooms to guests. • Issue room keys and escort instructions to Guest Service Agent or directly to guest. • Sort, track, and distribute incoming mail and messages. • Transmit and receive messages using all communication avenues. • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. • Keep record of room availability and rate. • Compute bills, collect payment, and make change for guests. • Make, confirm, and cancel reservations via all communication avenues. • Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. • Make reservation, transportation, or entertainment reservations for guests. • Deposit guest payments and maintain accurate records. Requirements: • High school diploma or equivalent. • Previous experience in a hotel or customer service environment preferred. • Excellent communication and interpersonal skills. • Ability to multitask and work in a fast-paced environment. • Strong organizational and time management skills. • Proficient in Microsoft Office and hotel reservation software. • Ability to work flexible hours, including nights, weekends, and holidays. We are an equal opportunity employer and welcome all qualified candidates to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Night Auditor Department - Front Office Reports to - Guest Services Manager / General Manager What's the job? As Night Auditor, you'll be responsible for the overall completion of front office and night audit duties. You will create the warm atmosphere that makes our guests feel at home and be responsible for accurately and efficiently generating hotel operational analysis and reports. Your day-to-day Guest Service Perform all regular Front Office duties Serve and build relationships with guests - ask for their feedback and show them hospitality. Set the hotel up for success by anticipating the coming day's guest and operational needs. Compile and enter data from Front Office Room Inspection forms. Ensure the proper appearance of the lobby and all public areas, including the breakfast area. Perform pre-Breakfast duties and responsibilities. Perform other duties as assigned. May also serve as manager on duty or breakfast host. Schedule guest wake-up calls and reservations for the following day Respond to guest inquiries, concerns and complaints as needed Answer phones and place reservations Prepare guest bills for next-day checkouts and process reservation cards Facilitate the deposit of guests' valuables in hotel safe Accounting / Profit Properly and accurately conduct the night audit and accounting functions in a timely manner and transmit information to the corporate office. Prepare and transmit payroll information and statistics. Prepare and distribute the Daily Flash Report. Effectively, properly, and accurately analyze the days operating results and perform daily assigned duties including: Conduct the Night Audit in accordance with the Opal standards Operations Analysis & Reporting: Accounts Payable; Invoice Entry Accounts Receivable and direct billing End of day statistics Labor Management entry Daily Flash Report Competition Research Market Research for lead generation Operations statistics report - labor cost/room, etc Prepare and distribute the daily cost per occupied room (CPOR) data and statistics. Audit and balance reports from the day shifts Run EOD computer functions so they are complete by the end of the shift Balance cash drawers and record receipts Requirements High school diploma or higher-level education 2 years Hotel front office experience with 1-year experience as Night Auditor preferred Must be willing to work up to 40+ hours per week with flexibility Must work the Night shift Must speak fluent English (other languages preferred) Specific Responsibilities Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the Opal Director of Operations. Be proficient on the use of the property management system and be able to train front desk personnel on the system. Have a good understanding of all of hotel operating procedures. Review front office communications logs. Supervise delegated responsibilities and follows up. Be able to use all front office equipment such as credit card machine, copier and fax. Inform the General Manager of any unique situations, or unusual developments in front office operations. Handle guest complaints effectively. Understand the Chart of Accounts. Process reservations by telephone, fax, email, central reservation systems referrals, mail. Process reservations received from sales office and other hotel departments. Be knowledgeable of room types and offered rate plans. Fully understand hotel's franchise policy on guaranteed reservations and no-shows. Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates. Record and approve daily activity reports and labor management statistics. Optimum Attributes Effective communication skills Problem-solving skills Literate and tech-savvy Team player Flexibility - night, weekend and holiday shifts are all part of the job Experience required may vary based on size and complexity of operation Well-groomed and professional appearance Performance Standards Performance shall be measured by the following: GSS Scores Accuracy of reporting daily revenue statistics The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Equal Opportunity Employer

The guest service rep must possess complete knowledge of all features and amenities of the property in order to answer any question the guest might ask concerning hotel products, services and amenities. Must be knowledgeable about area restaurants, attractions, major businesses and other information about the surrounding area which may be of particular interest to the guest. Appearance must be neat and professional at all times. The guest service rep should be caring, friendly and prepared to listen and respond to the guests' needs and/or inquiries. They must immediately make eye contact with and acknowledge the guests' presence upon arrival while showing the guest respect throughout the conversation. They must complete the check in/check out process quickly and efficiently. Positions available both for full time and part time employment. **This is a brief summary of anticipated job duties. Upon interview a more detailed job description will be available.**

• Closing and balancing all room accounts. • Counting and balancing cash and credit card receipts. • Balancing direct bill accounts. • Verifying and balancing vouchers. • Running a trial balance report. • Investigating or analyzing out-of-balance situations. • Making adjustments or corrections to accounts as needed. • Printing and distributing various computer audit reports. • Completing required revenue and expense reports. • Preparing guest folios for Express Check-out. • All guest service representative responsibilities.

Guest Services Associate Department - Front Office Reports to - Guest Services Manager What's the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. You'll be responsible for all front office duties including the activities of the front desk, reservations, guest services, and telephone areas. In addition, you will ensure the proper appearance of the lobby and all public areas, including the breakfast area. Your day-to-day Revenue Financial: Aggressively pursue the hotel's revenue goals and effectively utilize yield management and revenue maximization tools. Constantly suggest new ways to increase room revenue and occupancy. Rates: Aggressively and effectively manage and continuously update rates as per Opal's training and standards. Sales & Marketing: Work closely with the sales team and capitalize on all revenue opportunities. Profit Effectively support the Guest Services Manager control and manage all front office and breakfast area operational expenses including labor, overtime, supplies etc., and seek and suggest cost saving strategies. Quality Guest Service: Ensure that the hotel meets/exceeds Opal's and Brand standards for guest satisfaction. Leadership Leading: Motivate and support other Guest Services team members and be accountable for set goals. Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Opal's Standard Operating Procedures. Requirements High School diploma or higher-level education 1-year Hotel front office experience Must wear appropriate uniform as prescribed by Opal's policy Willing to work flexible hours Flexible attitude to shifts - you may need to work nights, weekends and/or holidays Specific Responsibilities Send a daily end of the shift activity and accomplishment email to the Guest Services Manager (GSM) and a copy to the General Manager. Be proficient on the use of the property management system and facilities management software. Have a good understanding of all hotel operating procedures. Be the warm welcome that kicks off a memorable guest experience Acknowledge Brand rewards members and returning guests, in person or on the phone. Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Handle cash and credit transactions. Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns. Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed. Take pride in your appearance and place as a brand ambassador. Always know what events and activities are on the day's schedule. Jump into other ad-hoc duties when your colleagues need your help. Comply with all existing and new front office and breakfast area policies and procedures. Comply with and honor the front office staff work schedules. Monitor the front office communications log. Read and initial the front office log on shift start and make appropriate entries at end of shift. Observe Opal's appearance and dress code/uniform policy. Attend daily huddles and weekly departmental meetings. Be proficient on the use of all front office equipment such as credit card machine, copier and fax. Inform the GSM of any unique situations, or unusual developments in front office operations. Handle guest complaints effectively. Be willing and able to work any shift, including audit and fill in when other employees are not able to work their scheduled shift. Process, as assigned, reservations by mail, telephone, fax and central reservation systems referrals. Process, as assigned. reservations received from sales office and other hotel departments. Have complete knowledge of room types and offered rate plans. Fully understand the hotel's franchise policy on guaranteed reservations and no-shows. Process, as assigned, cancellations and modifications to reservations. Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates. Optimum Attributes Effective communication skills Pleasing personality Good team player Good listener Well-groomed and professional appearance Open with praise, discrete with criticism Literate and tech-savvy Problem solving skills Performance Standards Performance shall be measured by the following: Budgeted RevPAR MSI Index Guest Satisfaction Index (GSI). The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Equal Opportunity Employer