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Customer Service Specialist (Big Y Express)
Big Y 4.6
Guest service representative job in Milford, CT
The Customer Service Specialist Big Y Express is responsible for providing customers with an exceptional and rewarding experience in the convenience and fuel areas of Big Y. The Customer Service Specialist BYE is responsible for accurately processing customer transactions and maintaining store conditions to include proper ordering, inventory, production and food safety standards. Additionally, the Customer Service Specialist provides oversight in the Store Manager's absence.
Requirements
REQUIREMENTS:
Ability to represent and support Big Y's culture of caring while living our Mission & Vision.
Supports Big Y's Diversity, Equity and Inclusion initiatives.
Must project a clean and professional appearance.
Ability to operate within company policies, procedures, and standards.
Willingness to cross train and learn other areas as needed.
Ability to work a flexible schedule in accordance with the needs of the store.
Must be 18 years of age or older.
Pay Details
$18.35 - 24.35
Pay Rate Type
Hourly
$34k-40k yearly est. 8d ago
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Customer Service Representative
360 Recruiting Group
Guest service representative job in New Britain, CT
Founded in 1928, Victor Advertising has grown to become a leading promotional product company, serving clients throughout the country from our headquarters in New Britain, Connecticut. We currently are seeking an energetic, highly organized, passionate Customer ServiceRepresentative to provide assistance to the sales team to ensure customer satisfaction.
Why Work with Us:
Competitive rate of $20-25/hour to start and additional bonus opportunities (annual bonus, commission opportunities)
Highly creative environment with ongoing training and development offered
Medical Insurance
401k Plan Participation
Small company environment so you can have a significant impact and real opportunities for growth
Discounted merchandise and more!
The Position:
The Customer ServiceRepresentative is a crucial role that supports the sales team and more importantly, is accountable for the client's order experience. This position is responsible for guaranteeing that clients' orders are submitted to our preferred partner suppliers with accuracy and a sense of urgency to ensure on-time delivery. Additionally, the Customer ServiceRepresentative will collaborate with the sales team and management to identify improvements in processes and customer retention. This position will have client interaction to make certain the buying experience meets expectations from beginning to end.
About You:
Having prior experience in a detailed-oriented, fast-paced customer service role, you know how to set priorities, multi-task and work well under pressure
You are highly organized and have an eye for accuracy
Communication is one of your strengths and you'll have no problem communicating with clients, supplier partners, and internal teams
Establishing and maintaining relationships with clients comes naturally to you
You are a self-starter who takes initiative to seek answers under firm deadlines
You are punctual and willing to work so that critical items are completed for the day
Having excellent computer skills, you are proficient in using Office 365 software, and can learn proprietary order-entry management software
We are continuing to grow and expand the business and it's an exciting time to join the team. If you are looking to join an innovative, supportive, and creative company that values its employees, we want to hear from you! Learn more about Victor Advertising Services at https://www.victoradvertising.com/.
360 Recruiting Group is the trusted partner to many small to mid-sized businesses throughout New England. As a dedicated partner, we work as an extension of their organization, offering full-service recruiting to hire for direct and permanent positions with our clients.
$20-25 hourly 8d ago
Customer Service Representative
American Leak Detection, Inc. 3.8
Guest service representative job in Bridgeport, CT
Answering the phones Explaining our services to potential clients Manage the customer experience Scheduling of appointments Dispatch, routing, and scheduling of jobs for our technicians Shift: 8 hour daytime shift, full-time Availability: General wor Customer ServiceRepresentative, Customer Service, Customer Experience, Representative, Retail, Construction
$31k-39k yearly est. 5d ago
Customer Representative, Communications & Training
Beiersdorf 4.7
Guest service representative job in Stamford, CT
Job Details
Contract Type: Unlimited / Full-Time
Country / City: United States / Stamford, CT
Company: Beiersdorf
Job Function: Marketing / Market Research
Your Tasks
Localize & Execute Global Training Agenda in U.S.
Collaborate with Global CIM team on adaptation of best-in-class interaction guidelines/ communications with consumers (across platforms) in accordance with U.S. regulations.
Augment Global training content with development/ execution of local modules, reflective of local product portfolio (and update to accommodate changes over time).
Collaborate with Marketing Brand Teams via Brand Ambassador Program to identify key information on all new products/ programs.
Review Charter Plans to identify key dates in marketing launch calendar.
Create and update product FAQs in collaboration with Marketing, Legal & Regulatory.
Develop & refine SOPs to ensure consistent handling of consumer contacts.
Monitor quality of consumer interactions and address gaps.
Identify & Successfully Resolve Sensitive Cases/Questions Needing Research
Serve as single point of contact internally & externally (for Transcom) regarding questions that require additional research/ re-direction.
Identify sensitive cases and create a plan of action commensurate with degree of risk.
Alert and escalate if a situation has potential to become a crisis.
Provide management, quality management (including Coppertone Quality & MU Quality), marketing and other relevant stakeholders with processing & tracking updates on number and handling of sensitive cases, with process optimization recommendations for mitigating risk.
Manage processing of all incoming consumer mail (on rotating basis w/ Technical role)
* Review all incoming mail/ retrievals to Stamford HQ, prioritize for processing and route to relevant groups/ channels for resolution.
Ratings & Reviews (Aquaphor & NIVEA Brands)
* Review and respond to ratings and reviews across multiple platforms.
Ask Ulta, Ask BJs (Power Reviews) and Ask Target, Ask Walmart, Ask Sam's Club (Bazaarvoice Connections)
Your Profile
Bachelor's Degree preferred (QM, Consumer Insights, Marketing, Psychology/ Sociology, English, Communications or related fields)
Computer skills (Windows, Office; SAP)
Minimum of 3-6 years of experience in roles within: Marketing/Consumer or Market Research or Digital & Media/E-Com, PR/ Communications and Quality Management
Experience in market research or psychology/ sociology is beneficial
Experienced Salesforce Lightning Service Cloud and training tools (i.e.Kahoot), ideally with experience in 2nd level support and trainings
Fluent in spoken and written English with excellent written & verbal communication skills
Business acumen
Strong stakeholder management
Ownership mentality
Process improvement & continuous learning mindset
Ability to navigate complexity and ambiguity
Must have experience effectively collaborating and influencing others
Proven ability to with analyze and turn insights into action
Ability to seek impact not harmony, while challenging appropriately
Apply critical thinking and challenge the status quo
Strong interpersonal and communication skills, both written and verbal
Must be able to work independently in a fast paced, lean organization and be very organized and detail oriented
Ability to prioritize work
Experience establishing a new role and establishing new ways of working
Additional information
ADDITIONAL INFORMATION:
At Beiersdorf, we value diversity and aim to provide equal opportunities to all of our applicants - regardless of e.g. gender, sexual identity, nationality, ethnicity, religion or ideology, disability or age. We would therefore ask you to include only information and data in your documents which are relevant for the assessment of your application (e.g. curriculum vitae with relevant references and certificates). For instance, please feel free to upload your CV without a picture.
Beiersdorf North America - Recent Awards
Winner of Comparably's Award for Best Company Outlook (2021, 2024, 2025)
Winner of Comparably's Award for Best Company Work Life Balance (2025)
Winner of Comparably's Award for Best Company Culture (2023, 2024)
Winner of Comparably's Award for Best Company Compensation (2020, 2022-2024)
Winner of Comparably's Award for Best Company Perks and Benefits (2024, 2025)
Winner of Comparably's Award for Best Company for Happiness (2022,2023, 2024, 2025)
Winner of Comparably's Award for Best CEO / General Manager (2020, 2024)
Winner of Comparably's Award for Best Sales Team (2023, 2024, 2025)
Winner of Comparably's Award for Best Leadership Teams (2020, 2021, 2023, 2025)
Winner of Comparably's Award for Best Company for Diversity (2022)
Check us out on Comparably:***********************************************
Having trouble applying? Go to ********************* to search our careers page. Beiersdorf is an Equal Opportunity Employer.
$32k-43k yearly est. 7d ago
Customer Service Representative
Amphenol RF
Guest service representative job in Danbury, CT
JOIN OUR TEAM @ AMPHENOL RF, the world's largest manufacturer of coaxial interconnect products for radio frequency, microwave, and data transmission applications, and a proven leader in enabling next gen technology! Our global team of experienced engineers develops innovative solutions utilizing the most advanced manufacturing technology available, and we specialize in creating custom solutions that meet customer-specific design requirements. With consistent year over year growth, innovative technology, and a team that breeds success, we are always seeking top-tier, high-performing talent to join us! We are headquartered in Danbury, Connecticut, and a division of Amphenol Corporation (NYSE ticker: APH), an industry leader for more than fifty years.
At Amphenol RF, you can expect a competitive salary and comprehensive benefits (medical, dental, vision, matching 401K, FSA, employer-paid life insurance), a favorable work/life balance, a generous PTO allowance and paid holidays, an engaging and collaborative work environment, numerous opportunities for career growth, and an entrepreneurial focus that encourages employees to chart their own paths.
The Customer ServiceRepresentative effectively interacts with internal and external customers providing and processing information in response to inquiries, concerns and requests about company products and services. The Customer ServiceRepresentative contributes and supports the company growth initiatives and overall customer satisfaction metrics.
DUTIES AND RESPONSIBILITIES
Respond promptly, to Distributors, OEMs, and Field Sales inquiries regarding pricing, delivery, and order status, providing limited technical assistance as needed; collaborate with production, logistics, and inventory teams to ensure orders align with manufacturing schedules and capacity.
Review all incoming orders for accuracy. Notify customer of discrepancies in writing prior to acknowledging Amphenol T&C's.
Maintain and update customer master data, pricing, and delivery terms in ERP systems.
Communicate proactively with customers regarding order status, delays, changes, and delivery schedules. Follow-up to ensure closure and satisfaction.
Handle customer complaints and process returns and credits in a timely manner.
Process and manage customer orders via EDI or manual entry, ensuring accuracy and timely fulfillment.
Oversee the management and maintenance of multiple customer-specific web portals for order entry, status checks, compliance reporting and invoice submission.
Provide backup within the Customer Service team as required.
Build sustainable relationships of trust through open and interactive communication.
Adhere to company procedures, guidelines and policies.
Any other Ad hoc duties as assigned by Customer Service Manager.
EDUCATION/EXPERIENCE REQUIREMENTS
Associate's degree preferred, with 2-4 years of related experience-ideally in a manufacturing or high-tech environment.
Strong computer skills required, including proficiency in Windows, Microsoft Office (Excel, Word, Outlook), and web-based applications.
Excellent communication skills with the ability to work independently and manage multiple priorities in a fast-paced environment.
Hands-on experience with EDI transaction sets preferred.
Strong analytical and problem-solving abilities, with a proactive approach to improving processes and identifying better solutions.
Positive attitude, reliable, highly organized and a strong attention to detail required.
Other requirements as necessary.
Amphenol RF is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.
$30k-38k yearly est. 4d ago
Guest Services Representative
Rpm Raceway 4.5
Guest service representative job in Stamford, CT
RPM Raceway is developing one of the most exciting competitive social experiences in the USA. RPM venues offer multi-level high speed go-kart racing, immersive gaming arenas and immersive attractions, and premium food & beverage programs. Every RPM Raceway venue welcomes friends, family and colleagues to engage in friendly competition and create memories filled with celebration and connection.
The RPM Experience: *******************************************
Calling all guestservice wizards with a passion for fun! RPM Raceway Stamford, is on the hunt for a talented and driven GuestServiceRepresentative to join our electrifying team! If you thrive in a fast-paced environment and love keeping the thrills rolling, this could be your dream job.
The GuestServiceRepresentative will be the face of our brand, the ideal candidate will provide exceptional service to every guest who walks through our doors. From greeting visitors with a warm welcome to assisting them with their needs throughout their visit, you will play a crucial role in ensuring that every guest has a memorable and enjoyable experience at our venue.
Qualifications
KEY RESPONSIBILITIES
Supports customers by answering phone calls, greeting, and assisting them in person.
Assists customers in the self-registration process.
Sells karting options including up-selling races & specials.
Sells memberships, arcade cards, snacks, apparel, parties, etc.
Takes payment of cash, credit cards, and coupons for specials, etc.
Schedules and places customers into races, groups, and teams.
Opens/closes cash registers, reconciles register drawer at shift close, balances transactions.
Prepares merchandise displays, Re-stocks food and apparel and maintains inventory.
Sets up Retail parties and small group events and provides attentive customer service.
Acts as Event Coordinator for Birthday parties and other retail events.
Develops Daily To-Do lists and accomplishes tasks as time permits.
Opens and Closes Shifts with attention to preparation and readiness for the following shift.
Always keeps venue in premier condition - completes all opening and closing duties.
Adheres to safety regulations and industry standards.
Must be available on weekends as needed.
IDEALLY YOU'LL HAVE:
1+ years of customer service experience in hospitality, entertainment, or retail
High School diploma or G.E.D from an accredited institution.
College attendance working towards a degree is preferable with flexible hours available.
Helpful, friendly, and patient attitude and disposition with ability to SMILE at all times.
Excellent interpersonal and communication skills and a great team player
Ability to accurately record information with strong attention to detail.
Able to multi-task and problem solve.
Able to work 15 to 28 hours per week including weekends and holidays.
Make RPM Raceway the best experience for every racer that walks through our door.
Must be 18+
You'll crush it if you have experience with:
Thrive in a Dynamic Environment: You possess an appetite for working in a fast paced, high growth environment
Delivering Exceptional Service: A proven track record of going above and beyond for customers.
Building Rapport: Creating positive connections with people from diverse backgrounds.
Problem-Solving: Quickly finding solutions to challenges and exceeding guest expectations.
Driven Learner & Team Player: You are ambitious, eager to learn and a natural team player
Positive Energy & Collaborative Spirit: You exude and create positive energy
Safety First: Uphold safety regulations and industry standards to keep everyone safe.
BENEFITS THAT MATTER
A culture that provides you a sense of belonging
Competitive pay that values your contributions
Incentives
Paid holidays
Racing & Entertainment Perks
Paid Time Off
$28k-33k yearly est. 17d ago
Part-Time Guest Service Representative (GSR)
Old Greenwich Service Station
Guest service representative job in Old Greenwich, CT
We are a reputable Service Station actively seeking professional, enthusiastic, and eager-to-grow Part-Time GuestServiceRepresentatives (GSR) for our car wash located in Old Greenwich, CT. If you are passionate about customer service and excited about promoting our services and membership programs, we want to meet you!
Responsibilities:
Promote and inform customers of our services and membership programs
Provide exceptional customer service
Assist customers with their car wash needs
Maintain a clean and organized work environment
Qualifications:
Professional and enthusiastic attitude
Excellent communication and customer service skills
Eagerness to learn and grow within the company
Previous experience in a similar role is a plus
Join our team and become part of a growing company that values its employees and customers!
Job Type: Part-time (20 hour week)
Base Pay Rate: $17.00 - $19.00 per hour (
plus
unlimited earning potential with commissions and bonuses).
Benefits:
Employee assistance program
Employee discounts
Free parking
Sick Pay
Referral program
Schedule:
Aproximately 20 hours per week
Morning, Afternoon, & Evening Availability
Weekend & Holiday Availability
Supplemental Pay:
Bonus opportunities
Commission opportunities
Tips
Ability to Commute:
Old Greenwich, CT 06870 (Required)
Work Location: In person
$17-19 hourly Auto-Apply 13d ago
Front Desk Agent
Arbor Lodging 3.5
Guest service representative job in Farmington, CT
Part-time Description
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Summary:
The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guestservice needs.
Duties & Responsibilities:
Greet and check-in guests in a friendly manner
Assist in taking reservations, pre-registrations, and room blocking
Assist large groups upon arrival
Assist guests in finding dining, shopping, and other "hidden gems" nearby
Be the first to handle and resolve guest issues
Process payments according to procedure
Upsell additional facilities and services
Performs all check-out tasks
Ensure all cash, checks, and credit card balances at the end of each shift
Answer questions and address guest needs and requests
Communicate internally with other departments when necessary to resolve a guest concern or request
Additional tasks may be assigned at any given time
Requirements
Qualifications:
High school Diploma or equivalent
Credit Card handling experience preferred
Hotel Front Desk experience preferred
Experience with hotel reservations software preferred
Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
Positive, upbeat demeanor
Excellent written and verbal communication and organizational skills
Team-oriented
Ability to stand for 8 hours at a time
Ability to lift 20 lbs. on occasion
Benefits:
Competitive salary
Annual review with increase potential
401k program with company match
Medical, Dental, and Vision insurance available to eligible employees
Wellness benefits available to eligible employees
Arbor's Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
Lead with Heart - Be kind, passionate and hospitable.
Be Accountable - Take ownership and deliver results.
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements).
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Salary Description $18.00
$32k-38k yearly est. 19d ago
Front Desk/Reception (Suffolk)
Long Island Speech 3.7
Guest service representative job in Westhampton, NY
Job Description
FRONT DESK POSITIONS AVAILABLE
WE HAVE FULL TIME AND PART TIME OPENINGS IN OUR SUFFOLK COUNTY SPEECH PRACTICE
OFFICES IN STONY BROOK, COMMACK, EAST YAPHANK, FARMINGVILLE, ISLIP, WESTHAMPTON
WE OFFER:
CLEAN AND BRIGHT OFFICES!
SPLIT SHIFTS AVAILABLE
DAY SHIFTS
EVENING SHIFTS
SATURDAY SHIFTS - OFFICES ONLY OPEN UNTIL 2:00PM
OFF 6 MAJOR HOLIDAYS
EMPLOYEE DISCOUNTS THROUGH LIFEMART/ADP
WORK EVENTS-TEAM BUILDING ACTIVITIES
CAREER GROWTH OPPORTUNITIES IN ALL OF OUR DEPARTMENTS
EMPLOYEE REWARDS PROGRAM THAT GIVE REWARDS LIKE GIFT CARDS, SPA DAYS, ETC.
LONGEVITY AND PERFORMANCE BONUS'
COMPENSATION: $17-$19/HOUR
Requirements
RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
MUST HAVE A POSITIVE AND UPBEAT ATTITUDE!
GREET PATIENTS AND PROVIDE SUPPORT
MAINTAIN SCHEDULE ON OUR SOFTWARE PROGRAM
ENTER PATIENT DATA
ANSWER PHONES, TAKE MESSAGES
EXCELLENT TIME MANAGEMENT SKILLS - MUST BE ABLE TO MANAGE A WIDE VARIETY OF
TASKS WITH COMPLETE FOLLOW THROUGH
COME JOIN OUR SPEECH FAMILY! EVERYDAY IS AN EXCITING ADVENTURE!
LI SPEECH.COM
APPLY TO: ***************
$17-19 hourly Easy Apply 8d ago
Part-Time Guest Service Agent
The Northport Hotel
Guest service representative job in Northport, NY
Benefits:
Flexible schedule
Free food & snacks
Free uniforms
Paid time off
Training & development
Health insurance
Part-Time GuestService Agent We are seeking a friendly, detail-oriented GuestService Agent to deliver exceptional service during check-in, throughout each guest's stay, and at checkout. This part-time position typically ranges from 16 to 24 hours per week, with flexible scheduling based on business needs. The role includes Night Audit shifts (11:00 PM - 7:00 AM) as needed. Weekend and holiday availability is required.
The ideal candidate is dependable, professional, and passionate about creating memorable guest experiences.
Qualifications:
High School diploma or equivalent required; college coursework or hotel experience preferred.
Computer experience and strong communication skills are essential.
PMS (Property Management System) experience is a plus.
Ability to multitask and maintain a friendly, professional demeanor at all times.
Must be able to lift up to 15 lbs and stand during the entire shift.
Key Responsibilities:
Greet and assist guests, ensuring a positive experience.
Handle check-ins, checkouts, and inquiries about hotel services.
Manage reservations, rate quoting, and follow cash handling policies.
Complete shift checklist, balancing paperwork and ensuring accuracy.
Be knowledgeable about hotel services, promotions, and emergency procedures.
Maintain cleanliness and organization at the Front Desk.
Apply now to join our team at Northport Hotel! Compensation: $19.00 - $21.00 per hour
The Northport Hotel is a brand new boutique hotel in the heart of historic Northport NY. We offer 26 luxury rooms that feature 5 star amenities and a service experience to match. We are proud to be the home of our 170 seat casual fine dining restaurant serving lunch, brunch, pre theater and dinner 7 days per week. We are guided by our mission and vision statements to provide extraordinary guest experiences to all who visit us. To do this we are looking for team members that love to serve others, work in a team first environment and enjoy continually striving to be the best to join the team. If you feel you can make a positive impact on each guest who visits the hotel, we would like to speak to you. We offer competitive wages & benefits, clear vision on our why we are who we are, respect for each and every team member, training and an inclusive environment.
$19-21 hourly Auto-Apply 60d+ ago
Night Auditor
MCR Hotels
Guest service representative job in West Haven, CT
West Haven CT Hampton
SECTION ONE: MCR Universal Role Standards
CLEANLINESS and FRIENDLINESS!
The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
AREAS OF EXCELLENCE
Happy Guests
Spotless Cleanliness
Product Consistency & Quality
Teamwork
Duties and Expectations
1. Happy GuestsGuest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
Events: Awareness and support for all groups and events at the hotel.
Technology: Understanding of relevant technology for each role.
Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
2. Spotless Cleanliness
Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
Hospitality While Cleaning:Always greet every guest happily with a smile, by name if possible, while cleaning.
3. Product Consistency & Quality
Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
4. Teamwork
Communication: Communication between Team Members should be clear, honest, and professional.
Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.
Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
SECTION TWO: Night Auditor, Role Specific Duties and Expectations
Other Duties and Expectations
Audit Management: All hotel audit-related reports must be completed and sent out by the designated time on the overnight checklist.
Security: Overnight security measures should be followed to ensure a safe environment for all team members and guests including, but not limited to locking exterior entrances at the designated times, following protocols for late arriving guests, following procedures for handling safety and security issues.
Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.
SECTION THREE: Success Metrics
Happy Guests
Management Performance Ratings
Guest Satisfaction Scores/Intent to Return
Spotless Cleanliness
GM/AGM Spot Checks
Leadership Walk-throughs (RVP, etc.)
Guest Ratings/Reviews
Product Consistency & Quality
Checklist Tracking
Management Performance Ratings
Guest Ratings
Teamwork
Management Performance Ratings
SECTION FOUR: Qualifications & Requirements
Qualifications & Requirements:
Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Can-Do Attitude: Must have a positive attitude and willingness to learn.
Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Communication Skills: Must be able to convey information and ideas clearly.
Hospitality and GuestService: Must have a desire to serve all guests.
Age Requirement: Must be 18 years of age or older to perform this job.
Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
Breaks: Clock in/out for breaks at the designated time on your schedule.
Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Physical Working Demands & Working Environment:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
Inspect and visually observe details at close range (within a few feet) and from long range.
The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
Language + Reasoning Skills:
Read, write, understand and communicate with others effectively using the English language.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.
This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
$29k-36k yearly est. 17d ago
Front Desk
Generator Supercenter of The Hudson Valley
Guest service representative job in Pawling, NY
Job DescriptionFront Desk
Full-Time | MondayFriday | Leadership Opportunity in Growing Energy Company
Join the Nations #1 Generac Dealer Generator Supercenter is North Americas leading Generac dealer, specializing in high-quality generator sales, turnkey installations, and ongoing service and maintenance. Our mission is to joyfully provide comfort and peace of mind for our customers, empower our team members with purpose and growth, and be a trusted partner to our suppliers.
Were looking for an experienced Front Desk to help keep our operations running smoothly as we continue to grow.
Position Summary:
As the lead, you will oversee daily administrative operations, support company systems and procedures, and provide leadership to our office staff. Youll play a key role in maintaining office efficiency and supporting a high-performance team culture in a fast-paced service environment.
Key Responsibilities:
Oversee daily office operations, systems, and workflow to support company goals
Review customer sales folders for accuracy and ensure all required documentation is complete
Design and implement office policies and procedures to improve efficiency
Recruit, onboard, and train new office employees
Supervise and coach staff to ensure high performance, positive morale, and accountability
Manage employee time and attendance tracking and payroll-related reporting
Serve as the point of contact for vendors, suppliers, and internal departments
Prepare reports, coordinate schedules, and ensure office supplies are stocked
Contribute to a team environment by completing related administrative tasks as needed
Qualifications:
Strong organizational and multitasking skills in a fast-paced work environment
Excellent written and verbal communication skills
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Ability to maintain confidentiality and handle sensitive information with professionalism
Strong interpersonal and leadership skills to guide, support, and manage staff
Attention to detail and a commitment to accuracy
Must demonstrate regular and dependable attendance
Preferred Attributes:
Prior experience in the home services, construction, or energy sector
Familiarity with CRM systems or scheduling software
Adaptability and problem-solving mindset
Why Work at Generator Supercenter?
Join a mission-driven company with strong values and a people-first culture
Career development opportunities in a high-demand industry
Work with a national leader in backup power solutions
Supportive team environment focused on excellence and integrity
If you're a driven and detail-oriented Office Manager ready to lead and grow with a dynamic team, apply today to join Generator Supercenter.
$33k-40k yearly est. 6d ago
Front Desk Agent - Homewood Suites by Hilton Southington
Briad Hotels | The Briad Group
Guest service representative job in Southington, CT
Job DescriptionHotel Front Desk Agent Homewood Suites by Hilton
Southington, CT
First impressions mean everything! What you do the second a guest walks through the doors, sets the expectation for the rest of their stay. As a Front Desk Reception agent, you'll have every opportunity to "make someone's stay", by making their day.
As a Front Desk / Reception Agent, you will:
Work in fast-paced environment with lots of guest interaction
Demonstrate a true desire to satisfy the needs of others
Benefits:
Advancement Opportunities - We promote from within!
Medical (for Full Time Associates)
401(k)
Flexible schedules
Teammate Assistance Fund
Stability
Competitive Wages
Fun, Energetic Work Environment
Keys to Success
Customer service experience is required, preferably in a hotel or related field
Must have schedule flexibility for both AM/PM shifts, weekends and holidays
Must have a high school diploma or equivalent
An Accounting background is preferred but not required
Attention to detail and the ability to compile facts and figures
Ability to lift, pull, and push moderate weight (minimum of 20 lbs); may occasionally require lifting luggage up to 50 pounds
Ability to communicate effectively and courteously over the telephone and in person
Requires strong command of the English language to include speaking, reading and writing
In addition to general office equipment, you will regularly operate Briad systems and software
About us. If you can eat there, drink there or sleep there, we can play with it, adding our special brand of flair to the flavor of fun we like to call The Briad Group , one of America's fastest growing hospitality companies.
Our mission. Create positive lifelong emotional connections with our teammates and our guests.
Our formula for success includes building strong leadership teams. The Briad Group takes pride in training, developing and promoting what it considers the hospitality industry's most talented teammates.
Apply today to become a part of the Briad Hotels Family!!
We Are An Equal Opportunity Employer - All applicants will receive consideration without discrimination based on sex, marital status, race, color, age, creed, national origin, sexual orientation, military reserve membership, ancestry, religion, height, weight, use of a guide or support animal because of blindness, deafness or physical handicap or the presence of disabilities.
$30k-37k yearly est. 7d ago
Flexible Schedule Front Desk Agent - Norwalk
NFC Amenity Management 3.8
Guest service representative job in Stamford, CT
[For best results, please make sure that your resume is up to date with your current contact information and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.]
We are seeking candidates who work effectively independently and thrive in a fast-paced environment. Making eye contact and being welcoming are essential! The FLEX Front Desk Associate will be cross-trained to work at multiple locations. This will be an on-call or as-needed position. This is where you set your availability and select pickup shifts as they become available.
*Reliable transportation is required for this position.*
Generally, this position pays between $16.50 and $23 per hour, but details can be discussed in an interview.
WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S.
A typical day at one of our front desks
As an NFC Amenity Front Desk Associate, you get to work at some of the most exclusive addresses in the area, where you are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls, requests, and package and food deliveries.
Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation.
Duties & Responsibilities (including but not limited to the following)
Provide a Warm Welcome and Fond Farewell to all residents and their guests.
Provide knowledgeable, comprehensive information on the surrounding areas.
Interact with clients in a manner that demonstrates genuine sincerity and appreciation.
Coordinate requests for dry cleaning pickup and drop-off, pet walking, housekeeping, and grocery delivery.
Advise residents and guests of any appropriate rules and regulations established by the property management.
Present a professional appearance by adhering to Company Uniform and Grooming Standards.
Perform at the highest level of Customer Service and continually seek ways to Wow all clients by exceeding their expectations and delivering exceptional hospitality.
Facilitate contractor arrivals and departures, as well as visits from realtors, potential homebuyers, and renters.
Proactively ensure a smooth operation and service experience by effectively communicating with each team member, property management, and residents/guests.
Follow the property-specific system to receive and sign for resident packages, ensuring efficient delivery.
Performs miscellaneous job-related duties as assigned.
Follow all procedures for resident, guest, and vendor access.
Accurately record time and attendance in the Company's time record-keeping system.
Adhere to all Company Polices as indicated in the Employee Handbook and Property-specific regulations.
Be knowledgeable of all emergencies and safety procedures.
Check out our website at nfcam.com and join our Social Networks:
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https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal
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Benefits
Weekly Pay!
Paid training.
A long list of discounts and benefits is available to all employees.
Cellphone and other reimbursements for some applicable positions.
State-required healthcare benefits are available to qualifying employees in applicable areas.
Medical, Dental, and Vision Coverage are available to qualifying employees in applicable areas.
Start earning generous paid time off on your first day.
Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.
Short-term disability income is offered to qualifying employees in applicable areas.
We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be authorized to work in the United States. Re-hire eligibility for former employees is determined by past employment performance and/or status.
At the time of this ad, the pay offered is $20.00 per hour. The rate ranges from $16.50 to $23.00 per hour, depending on location and shift.
$16.5-23 hourly 60d+ ago
SHM - Night Auditor
Jake's 58
Guest service representative job in Islandia, NY
Core Responsibilities: •Audit inventory worksheets. •Verify signatures, item totals and amounts on the inventory worksheets. •Ensure all back up documentation is included for receiving and transfers and sales exceptions. •Prepare over/short reports.
•Retrieve information from stand sheet packets for data entry.
•Maintain reports and prints required reports.
•Retrieve and tally all stand worksheets, cashier reconciliation sheets.
•Physically count inventory product in locations and tie back to inventory worksheets.
•Must Role Model Company guestservice program.
•Other duties as assigned.
Qualifications/Requirements:
•High School diploma or equivalent required.
•Data entry experience preferred.
•Computer proficiency required.
•Inventory management experience preferred.
•Must be able to obtain a New York State Gaming License.
•Ability to work late night and/or midnight shift.
•Effective communication skills - ability to understand and follow direction.
•Ability to prioritize tasks, handle multiple projects simultaneously in a high-pressure environment.
•Basic math skills.
•Ability to work effectively with others in a fast-paced environment.
•Ability to follow job procedures and any manager's instructions.
•Data entry.
•Counting product.
•50% sitting and 50% walking.
•Weekends, Holidays and swing shift work may be required.
$32k-40k yearly est. 4d ago
SHM - Night Auditor
Suffolk Hospitality Management LLC
Guest service representative job in Islandia, NY
Job Description
Core Responsibilities: •Audit inventory worksheets. •Verify signatures, item totals and amounts on the inventory worksheets. •Ensure all back up documentation is included for receiving and transfers and sales exceptions.
•Prepare over/short reports.
•Retrieve information from stand sheet packets for data entry.
•Maintain reports and prints required reports.
•Retrieve and tally all stand worksheets, cashier reconciliation sheets.
•Physically count inventory product in locations and tie back to inventory worksheets.
•Must Role Model Company guestservice program.
•Other duties as assigned.
Qualifications/Requirements:
•High School diploma or equivalent required.
•Data entry experience preferred.
•Computer proficiency required.
•Inventory management experience preferred.
•Must be able to obtain a New York State Gaming License.
•Ability to work late night and/or midnight shift.
•Effective communication skills - ability to understand and follow direction.
•Ability to prioritize tasks, handle multiple projects simultaneously in a high-pressure environment.
•Basic math skills.
•Ability to work effectively with others in a fast-paced environment.
•Ability to follow job procedures and any manager's instructions.
•Data entry.
•Counting product.
•50% sitting and 50% walking.
•Weekends, Holidays and swing shift work may be required.
$32k-40k yearly est. 5d ago
Guest Service Agents
The Goodwin Hotel 4.1
Guest service representative job in Hartford, CT
Job Description ROLE RESPONSIBILITIES:
Responsible for the prompt, efficient, and courteous check in and check out of guests.
Ensure efficient communication with team members, vendors, and guests.
Maintain a welcoming attitude and respond to all service questions and requests.
Responsible for safeguarding both the hotel's guests and its assets by following all established in the hotel's policies and procedures.
Responsible for collecting payment for services rendered during a guest stay, and for meeting many other guests' needs during their stay.
Responsible for following company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards.
Ensuring your uniform, personal appearance, and communications are professional.
Accountable for processing check-ins and check-outs in a friendly, efficient, and courteous manner.
Creates reservations and processes special requests.
Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
Works as a team player in meeting guests' needs.
Provides gracious and efficient telephone services.
Responds to incoming calls and emails promptly and knowledgeably ensuring accurate information.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner such as, but not limited to:
Meeting Space Checklist
Rooftop Checklist (When in season)
EOS
Siena Restaurant Log (If the email gets sent within their shift)
Guest complaint log (If any)
Prepares for daily arrivals and creates room keys for incoming guests.
Accepts and provides wake up calls for guests.
Collaborates effectively with other service departments to effectively manage guestservices.
Listen, apologize with empathy, and direct the complaint to the proper supervisor when resolving guest problems.
Processes customer credit at check-in/out in accordance with hotel policy
Communicate and answer inquiries from guests regarding booking, hotel/local amenities, restaurants, transportation, entertainment, etc.
Determine a guest's reservation status and identify how long the guest will stay.
Help guests' complete registration cards, and then assign rooms, accommodating guest's special requests whenever possible.
Verify the guest's method of payment and follows established credit-checking procedures.
Follow all cash handling and credit card authorization policies.
Be aware of all rates, packages, and special promotions.
Be familiar with BEO/GEO reports and all in-house groups and meetings.
Make sure the meeting room is set up and broken down accordingly.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Have knowledge of emergency procedures and aid as needed.
Always use proper two-way radio etiquette when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to complete a front desk reports and housekeeping reports such as, but not limited to:
Unbalanced Folios - Daily
Exceeded Credit Limit - Daily
Siena Restaurant Room Charge Log - Daily
Guest Complaint Log - When needed.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
ROLE REQUIREMENTS
Maintain market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes and requests.
Communicate with Maintenance and Management when something is out of order and properly create Maintenance slip request in a timely manner.
Ability to work 7am - 3pm and 3pm - 11pm shifts, weekends are required
$25k-29k yearly est. 11d ago
Overnight Front Desk Agent
Meyer Jabara Hotels 4.1
Guest service representative job in Danbury, CT
Night Audit-SHIFT IS TYPICALLY FROM 11:00 P.M- 7:00 A.M (Danbury) Night Auditor (SHIFT IS TYPICALLY FROM 11:00 P.M- 7:00 A.M) Here's your opportunity to"Work on the bright side"! La Quinta Inns & Suites, a leader in the hospitality industry, is currently looking for a seasoned Night Auditor. This position is responsible for conducting all nightly audit-related duties while providing guestservice at the hotel's front desk. Audit responsibilities include nightly balancing duties, daily paperwork and shift reports. While completing these duties, the Night Auditor will attend to guest needs such as guest check-in/check-outs, reservations, PBX and attending to guest questions and needs. This position also sets up the breakfast area each morning according to the La Quinta standards. Other key duties include:
Process guest registrations, including collecting payment.
Respond to guest needs, special requests and complaints and alert the appropriate manager as needed.
Promote, answer questions about and enroll guests in La Quinta's frequent guest program.
Perform nightly backup of server.
Maintain room status inventory.
Perform key inventory.
Communicate all pertinent shift information to General Manager and other desk staff.
Maintain and clean the lobby as needed.
If you are detail oriented, enjoy being the "go-to-person", and have a whatever it takes attitude, this is the job for you!
Minimum Experience, Education, Skill & Physical Requirements:
Must be flexible in hours and days worked. Weekends are mandatory.
Must be able to stand for long periods of time.
Must have sound judgment and discretional skills and be able to work with little or no supervision.
Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel.
Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
Must display very good organization and time management skills.
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
Experience preferred.
SHIFT IS TYPICALLY FROM 11:00 P.M- 7:00 A.M
$30k-35k yearly est. 17d ago
Hotel Front Desk Agent
Innventures Hotel Mgmt Co 3.4
Guest service representative job in Windsor Locks, CT
Our Story :
If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states.
We only have 3 rules at InnVentures. (We can teach you the rest!)
Rule #1 - Do everything you can for the customer!
Rule #2 - Bring a good attitude to work with you every day and take pride in your work!
Rule #3 - Have FUN!
WHY WORK AT ONE OF OUR HOTELS?
Fun, team-oriented environment
Full-time and part-time positions available to meet your needs
Great opportunities for growth
Community Involvement
Discounted hotel stays
Recognition and awards
Paid time off
BENEFITS:
We offer eligible employees a number of benefits to enhance their health and well-being:
Group insurance, including medical, dental, vision and company-paid life insurance
Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays
Company-matched 401(k) plan
Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
Get paid daily with our Daily Pay Program!
JOB OVERVIEW - FRONT DESK AGENT
Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously.
A TYPICAL DAY:
Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay.
Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
Support the goals of the hotel through teamwork and collaboration with all departments.
REQUIREMENTS:
Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.
POTENTIAL CAREER PATH:
Front Office Supervisor or Sales Coordinator - Front Office Manager or Administrative Assistant
InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
$29k-33k yearly est. Auto-Apply 60d+ ago
Part-Time Guest Service Agent
The Northport Hotel
Guest service representative job in Northport, NY
Job DescriptionBenefits:
Flexible schedule
Free food & snacks
Free uniforms
Paid time off
Training & development
Health insurance
Part-Time GuestService Agent
We are seeking a friendly, detail-oriented GuestService Agent to deliver exceptional service during check-in, throughout each guests stay, and at checkout. This part-time position typically ranges from 16 to 24 hours per week, with flexible scheduling based on business needs. The role includes Night Audit shifts (11:00 PM 7:00 AM) as needed. Weekend and holiday availability is required.
The ideal candidate is dependable, professional, and passionate about creating memorable guest experiences.
Qualifications:
High School diploma or equivalent required; college coursework or hotel experience preferred.
Computer experience and strong communication skills are essential.
PMS (Property Management System) experience is a plus.
Ability to multitask and maintain a friendly, professional demeanor at all times.
Must be able to lift up to 15 lbs and stand during the entire shift.
Key Responsibilities:
Greet and assist guests, ensuring a positive experience.
Handle check-ins, checkouts, and inquiries about hotel services.
Manage reservations, rate quoting, and follow cash handling policies.
Complete shift checklist, balancing paperwork and ensuring accuracy.
Be knowledgeable about hotel services, promotions, and emergency procedures.
Maintain cleanliness and organization at the Front Desk.
Apply now to join our team at Northport Hotel!
$30k-38k yearly est. 9d ago
Learn more about guest service representative jobs
How much does a guest service representative earn in Hamden, CT?
The average guest service representative in Hamden, CT earns between $24,000 and $38,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.
Average guest service representative salary in Hamden, CT