Guest service representative jobs in Howell, NJ

Our client is seeking a Patient Retention Coordinator to add to their growing team! The Patient Revenue Coordinator will be responsible for handling escalated customer issues, resolving discrepancies, answering questions, and working with insurance. The ideal Patient Retention Coordinator will have 2+ years of experience in a Home Healthcare environment. This role is in person - 5 days on site - in Brooklyn, New York.

This luxury New York City Hotel allows you to experience the sophistication of an Upper East Side residence with an enviable location in the heart of Midtown Manhattan. The Omni Berkshire Place is steps away from Fortune 500 companies and some of the city's most illustrious sites like Fifth Avenue Shopping, St. Patrick's Cathedral, Rockefeller Center, Central Park, and Broadway Theatres. Combining modern technology and fresh contemporary décor, the reinvented New York City accommodations have a residential feel that will appeal to both business and leisure travelers. The Omni Berkshire Place's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Berkshire Place may be your perfect match. Job Description Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams. Responsibilities Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures Empathetically listen to guest inquiries and provide appropriate responses Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Block rooms in the computer and follow through on designated requirements Pre-register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Maintain confidentiality of all guests and hotel information Employ attention to detail in order to ensure security of guest room access. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments Maintain guest history files on all guests Accommodate room changes expediently Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction Issue safe deposit boxes to guests and ensure security of key Monitor, send and distribute guest faxes Generate, print and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. $30.98 - $41.31 Hourly Qualifications Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to accurately and efficiently input information into computer systems Ability to work cohesively with co-workers both within and outside of your department Ability to compute accurate mathematical calculations Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Previous customer service experience Previous hotel front desk experience is strongly preferred Previous cashiering experience is preferred Fluency in a foreign language is preferred Previous guest guest services training is preferred

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world's finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description The Guest Relations Agent is responsible for ensuring every guest feels welcomed, valued, and understood from the moment of arrival. Acting as a personal liaison between guests and hotel departments, this role handles pre-arrival arrangements, in-stay coordination, and departure follow-ups to ensure a seamless, elevated guest experience consistent with Faena's culture of artistry and service excellence. This is a full-time position with an hourly compensation of $36.00 per hour. DUTIES AND RESPONSIBILITIES Personally welcome guests upon arrival and assist with check-in coordination Manage pre-arrival communication including amenity setup, itinerary details, and special requests Act as point of contact for in-house guests, ensuring all requests are fulfilled efficiently and discreetly Handle guest complaints or feedback, escalating as appropriate to management Support VIP recognition efforts and assist with personalized in-room touches or event coordination Maintain constant communication with Front Office, Housekeeping, Butler Service, and F&B teams Track and document guest preferences, incidents, and notes in PMS and CRM systems Assist with daily reports, pre-arrival summaries, and post-departure follow-up calls or emails Participate in daily briefings and ensure all team members are informed of guest priorities Manage and track guest amenities, special occasions, and billing coordination Handle internal and external correspondence with precision and confidentiality Support the Guest Relations Manager in updating logs, VIP lists, and SOP documentation Qualifications 1-2 years of luxury hotel or high-end hospitality experience Strong understanding of guest service standards and etiquette Excellent written and verbal communication skills Proficiency in Opera PMS and Microsoft Office Suite Fluent in English; additional languages a plus SKILLS Naturally hospitable and emotionally intelligent communicator Detail-oriented and highly organized Calm and solution-driven under pressure Discreet, professional, and well-presented at all times Passionate about creating genuine, lasting guest relationships Additional Information All your information will be kept confidential according to EEO guidelines.

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world's finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description The Guest Relations Agent is responsible for ensuring every guest feels welcomed, valued, and understood from the moment of arrival. Acting as a personal liaison between guests and hotel departments, this role handles pre-arrival arrangements, in-stay coordination, and departure follow-ups to ensure a seamless, elevated guest experience consistent with Faena's culture of artistry and service excellence. This is a full-time position with an hourly compensation of $36.00 per hour. DUTIES AND RESPONSIBILITIES Personally welcome guests upon arrival and assist with check-in coordination Manage pre-arrival communication including amenity setup, itinerary details, and special requests Act as point of contact for in-house guests, ensuring all requests are fulfilled efficiently and discreetly Handle guest complaints or feedback, escalating as appropriate to management Support VIP recognition efforts and assist with personalized in-room touches or event coordination Maintain constant communication with Front Office, Housekeeping, Butler Service, and F&B teams Track and document guest preferences, incidents, and notes in PMS and CRM systems Assist with daily reports, pre-arrival summaries, and post-departure follow-up calls or emails Participate in daily briefings and ensure all team members are informed of guest priorities Manage and track guest amenities, special occasions, and billing coordination Handle internal and external correspondence with precision and confidentiality Support the Guest Relations Manager in updating logs, VIP lists, and SOP documentation Qualifications 1-2 years of luxury hotel or high-end hospitality experience Strong understanding of guest service standards and etiquette Excellent written and verbal communication skills Proficiency in Opera PMS and Microsoft Office Suite Fluent in English; additional languages a plus SKILLS Naturally hospitable and emotionally intelligent communicator Detail-oriented and highly organized Calm and solution-driven under pressure Discreet, professional, and well-presented at all times Passionate about creating genuine, lasting guest relationships Additional Information All your information will be kept confidential according to EEO guidelines.

Seeking a passionate individual to deliver world-class service and grow with a dynamic brand. Looking for a career where you can grow? Join us to develop your skills and make a real impact on every guest's day. This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers. This position is the front-line position and Simon's interaction with its guests; consequently, strong sales and customer service skills are essential. This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance. PRINCIPAL RESPONSIBILITIES: * Responsible for representing Simon to guests by providing high quality, efficient, friendly, and energetic service. * Delivers on all Simon Service initiatives and delivers excellent service to guests. * Seeking a person with dedication to exceeding guest expectations through exceptional service and seamless operations. * Hard-working, honest, and a fast learner, eager to gain experience and contribute positively to a dynamic service team. * Responsible for executing on all tourism initiatives (including individual and group tours), Simon + program enrollments and tracking, and other programs unique to specific centers. * Ability to respond to guest and retailer inquiries and advise on the appropriate resolution. * Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant. * Serves as "Seller" function of the Simon Coupon Book program, and/or other payment products. * Overseas daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Coupon Book, and other mall programs. * Implements and follows all cash handling procedures by corporate guidelines for the POS and all Simon income-generating initiatives. * Provides support and assistance to co-workers and to other departments as requested by all supervisors; participates in team meetings and efforts to implement the center's projects and achieve the center's goals. * Maintains confidentiality and follows the code of ethics. Join our vibrant team to create unforgettable guest moments! MINIMUM QUALIFICATIONS: * A high school diploma or equivalent * 1-2 years of customer service or sales background * The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance always * Must be at least 18 years of age * Ability to spend 100% of his/her time on their feet when providing services to all internal and external guests * Ability to effectively perform multiple tasks for up to 5 hours at a time * Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays mandatory. The salary range for this position is $14.67 - $21.98. Actual compensation within that range will be dependent upon various factors, including an individual's skills, experience and qualifications and the geographic location of the job. It is uncommon for an individual to be hired at the top end of the pay range.

What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Job Title: Guest Services Agent - The Smyth Tribeca Job Summary: The Guest Services Agent at the Smyth Tribeca is the first point of contact for our Guests, setting the tone for their entire stay. The Agent delivers a warm, personalized, and seamless check-in and check-out experience while upholding the highest standards of hospitality and discretion. The role is critical in creating lasting impressions and exceeding Guest expectations at every touchpoint. Job Duties and Functions: Greet Guests with genuine warmth and professionalism upon arrival Perform all check-in and check-out procedures efficiently and accurately Handle Guest inquiries, requests, and concerns promptly and effectively Maintain a strong knowledge of hotel services, amenities, local attractions, and dining options to offer personalized recommendations Communicate effectively with all departments to ensure Guest needs are met seamlessly Process payments and manage billing in accordance with hotel policies Maintain the front desk area and lobby in pristine condition Assist with concierge services, transportation arrangements, and special requests Uphold the confidentiality and privacy of all Guests and their information Anticipate Guest needs and proactively address them to enhance the overall experience Handle VIP Guests and special accommodations with the utmost attention to detail and discretion Required Skills, Experience and Knowledge High School Diplomas or GED Minimum of 1 year experience in a front desk or Guest-facing role, preferably in a luxury or boutique hotel environment Exceptional interpersonal and communication skills Strong organizational abilities and attention to detail Proficiency with property management systems (PMS); knowledge of Opera or similar systems a plus Ability to multitask in a high-pressure environment while maintaining poise and professionalism Availability to work flexible hours including weekends, evenings, and holidays A polished appearance and a genuine passion for delivering exceptional Guest service Working Conditions / Environment The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Job Type: Full-Time Work Location: On-Site, In-Person Position Salary: $25.00 per hour Benefits: 401(k) 401(k) matching Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Time Off At Smyth we are committed to creating a world-class hospitality experience-not just for our Guests, but also for our team members.

City, State:Warren, New Jersey Title: Guest Service Agent FLSA: Non-Exempt Status: on-call. Reports to: Front Office Manager Pay Range: $18/hour Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction. Essential Functions and Duties: Greet, register, and assign rooms to guests upon their arrival. Verify guest credit and establish payment methods for accommodation. Keep accurate records of room availability and guest accounts using property management systems. Compute bills, collect payments, and make change for guests. Perform basic bookkeeping tasks, such as balancing cash accounts. Issue room keys and provide necessary instructions to bell attendants. Review accounts and charges with guests during the check-out process. Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems. Transmit and receive guest messages using telephones or switchboards. Coordinate with housekeeping and maintenance staff to address guest-reported issues. Make and confirm reservations for guests. Answer inquiries about hotel services, nearby dining, shopping, and entertainment options. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and Skills: Previous experience in a hotel front desk or guest service role preferred. Strong customer service and communication skills to interact effectively with guests and staff. Proficiency in using property management systems and basic office software (e.g., Word, Excel). Ability to handle cash transactions and perform basic bookkeeping tasks. Excellent problem-solving abilities to resolve guest issues efficiently. Strong organizational skills with attention to detail in managing guest reservations and records. Ability to work independently and follow established hotel policies and procedures. Work Environment: Primarily indoor work within the hotel's front desk and lobby areas. Requires standing and walking for long periods throughout the shift. Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies). Flexible schedule required, including availability for evening, weekend, and holiday shifts. Frequent use of a computer and telephone, interacting with guests and team members. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2025-12-16 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand's best self. We're current searching for a warm, welcoming, articulate Front Office Agent to ensure that every guest's experience is relaxing and effortless-at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we'd love to chat. About you... Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. 30.9833 Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

Job DescriptionBenefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions. The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a people person with a passion for providing exceptional customer service, we want to meet you! Responsibilities Greet every guest with a smile Assist guests with the registration process Answer phone calls and take messages accurately Anticipate the needs of guests and build rapport Respond to guest concerns and resolve them appropriately, escalating to management when necessary Maintain accurate records of registration and payment information Ensure compliance with health and quality standards Qualifications High School Diploma/GED required Familiarity with hospitality industry standards Knowledge of front desk operations and procedures Proficient in English; knowledge of other languages is a plus Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations Ability to demonstrate genuine care for customers and employees Ability to work in a fast-paced environment

Nine Orchard Hotel Guest Service Agent/Concierge DEPARTMENT: Front Office REPORTS TO: Director of Front Office The Guest Service Agent/Concierge is responsible for checking guests in and out, running daily reports, handling guest transactions, maintaining a bank, and answering guest inquiries. They must ensure that the front desk guest experience is quick and efficient for all guests and visitors. CORE FOCUS & ESSENTIAL RESPONSIBILITIES Qualified candidates must be able to complete the following responsibilities satisfactorily. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Complete the registration process in accordance with Nine Orchard's check-in standards: greet guests, confirm the length of stay and room type, obtain contact information and payment, and offer general hotel information before directing guests to the elevator. Close guest accounts at time of check out according to Nine Orchard's Check out Standards: greet guests at check out, confirm and collect payment, and request feedback regarding stay. Update guest's profile to ensure the best possible service for future stays. Greet guests with an open and warm persona, either on the phone or in person. Use a positive and clear speaking voice, receive/deliver on all guest requests in a timely manner, provide accurate information such as outlet hours and hotel functions, and offer basic concierge services. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the property management system. Individuals are capable of moving assigned cash from the storage vault to the drawer at the front desk and back. Work with various departments to ensure guests receive the best possible service. Duties may include working with Housekeeping for all guest requests and room status updates, Engineering for all guest requests and building issues, Sales for all guest inquiries, group business, and daily site visits, and reservations for all reservation inquiries, changes and billing issues. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems. Remain calm and alert, especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Perform various duties of guest service agent, Reservations Agent, concierge, and Telephone operator in a friendly and courteous manner to ensure guest satisfaction and service recovery. Provides information regarding the area, including directions, attractions, shopping, nightlife, or recreational opportunities. Tracking network of contacts, service providers, and business in the neighborhood that can service guests' needs. SUPPORTING FUNCTIONS In addition to the core focus & responsibilities, the candidate is expected to complete the following duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Follow up on outstanding operational and guest (internal & external) issues. Monitor guest feedback and adjust accordingly. Inspecting lobby areas and hotel entrances for cleanliness and maintenance, reporting deficiencies to appropriate departments, and ensuring timely completion. Develops and maintains service relationships to fulfill the needs of patrons, customers, guests, or employees. Provides a variety of business services such as shipping packages and assisting with printing needs. Receives and tracks any guest deliveries. ESSENTIAL QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding. Prioritize and organize work assignments, and have timely follow-up and execution. Have superb time management skills. Maintain complete knowledge of all hotel services/features and hours of operation. Other languages, mathematical, and reasoning abilities as outlined below. Ability to comply with physical demands as outlined below. Technologically sound with Microsoft Office applications. Ability to compute basic mathematical calculations. A flexible schedule is required, which could include weekends and holidays. REQUIRED EDUCATION and/or EXPERIENCE Individuals should be a High School Graduate and/or have any combination of experience that provides the required knowledge, skills, and ability to effectively fulfill the requirements of this job description. Bachelor's degree preferred. Previous experience in a hotel setting is preferred. LANGUAGE, MATHEMATICAL, and REASONING ABILITIES Candidate must meet the following cognitive abilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to understand guests' service needs & requests. Ability to acknowledge guests' requests in a polite manner. Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred). Ability to apply logical thinking and understanding to carry out written and oral instructions. Ability to address and solve problems involving guest and operational issues. Ability to compute basic mathematical calculations. PHYSICAL DEMANDS / WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. The typical environment is an office atmosphere with ambient room temperatures, lighting, and common office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sit, walk, and stand continuously. Lift / carry 10lbs (frequently) and 25lbs (occasionally) Bend, squat, crawl, and reach above shoulder level. Use dominant hand coordination for simple grasping, pushing/pulling, and fine manipulation. We are an equal-opportunity employer committed to a diverse work environment.

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Job DescriptionBenefits: 401(k) matching Employee discounts Flexible schedule Training & development Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities Monitor the maintain knowledge of hotel operations and activities Take reservations and answer questions via phone, email, and in-person Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Ensure compliance with health and quality standards Qualifications Friendly and outgoing personality Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 30 pounds

Job Description Guest Service Agent To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality. RESPONSIBILITIES: Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests. Check guests in and out efficiently and in a friendly manner. Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&R Hospitality Management. Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions. Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently. Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handle special requests. Monitor room availability. Handle safe deposits by guests per established procedures. Keep lobby, back office and desk area clean and presentable. Have a thorough knowledge of emergency and security procedures. Offer and properly handle requests for wake-up calls. Know how to clean guest rooms to standards. Open and close shift; make cash drops. Ensure all credit cards, cash, and change fund are balanced throughout each shift. Inform management of any guest or systems related complaints or problems. Communicate with incoming staff and management by logging pertinent information in the pass on log. Keep maintenance informed of all maintenance needs. Pass on guest lost and found inquiries to management or supervisors. Assist in marketing effort by completing Company Tracking nightly. Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures. Practice safety standards at all times. Be able to move luggage or packages weighing up to 40 lbs. Each associate will be required to follow the rules as found in the M&R Employee Handbook Perform other duties as assigned by management, of which employee is capable of performing

Job Description Guest Service Agent To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality. RESPONSIBILITIES: Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests. Check guests in and out efficiently and in a friendly manner. Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&R Hospitality Management. Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions. Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently. Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handle special requests. Monitor room availability. Handle safe deposits by guests per established procedures. Keep lobby, back office and desk area clean and presentable. Have a thorough knowledge of emergency and security procedures. Offer and properly handle requests for wake-up calls. Know how to clean guest rooms to standards. Open and close shift; make cash drops. Ensure all credit cards, cash, and change fund are balanced throughout each shift. Inform management of any guest or systems related complaints or problems. Communicate with incoming staff and management by logging pertinent information in the pass on log. Keep maintenance informed of all maintenance needs. Pass on guest lost and found inquiries to management or supervisors. Assist in marketing effort by completing Company Tracking nightly. Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures. Practice safety standards at all times. Be able to move luggage or packages weighing up to 40 lbs. Each associate will be required to follow the rules as found in the M&R Employee Handbook Perform other duties as assigned by management, of which employee is capable of performing

Job Description Part Time Guest Service Agent Pay Rate: $17.50/hr 150 Delancey Street New York, NY 10002 To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality. RESPONSIBILITIES: Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests. Check guests in and out efficiently and in a friendly manner. Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&R Hospitality Management. Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions. Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently. Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handle special requests. Monitor room availability. Handle safe deposits by guests per established procedures. Keep lobby, back office and desk area clean and presentable. Have a thorough knowledge of emergency and security procedures. Offer and properly handle requests for wake-up calls. Know how to clean guest rooms to standards. Open and close shift; make cash drops. Ensure all credit cards, cash, and change fund are balanced throughout each shift. Inform management of any guest or systems related complaints or problems. Communicate with incoming staff and management by logging pertinent information in the pass on log. Keep maintenance informed of all maintenance needs. Pass on guest lost and found inquiries to management or supervisors. Assist in marketing effort by completing Company Tracking nightly. Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures. Practice safety standards at all times. Be able to move luggage or packages weighing up to 40 lbs. Each associate will be required to follow the rules as found in the M&R Employee Handbook Perform other duties as assigned by management, of which employee is capable of performing

Job Title : Call Center Representative Duration : 2+ months contract (Possible extension ) Education : High school diploma or GED. Shift Details : M-F 11-7 and some Saturdays (8-4) as well Job Description: Two (2) years of experience and Bilingual (facility specific). -Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers. Healthcare experience required -Customer Service Professional who handles incoming and/or outgoing calls. -Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world's finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description As a Guest Experience Ambassador at Faena New York, you are an essential part of the guest journey-providing thoughtful, attentive service from the moment guests arrive to the moment they depart. You will warmly welcome each guest, assist with their belongings, and ensure their experience is marked by ease, luxury, and genuine hospitality. From managing luggage and escorting guests to their rooms, to coordinating with various departments and delivering prompt service, this role supports the overall guest experience with poise and efficiency. You are the face of Faena-bringing elegance, knowledge, and care to every interaction. This full-time position has hourly compensation of $36.00 an hour. DUTIES AND RESPONSIBILITIES Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge of all hotel guests, in-house groups, hotel extension numbers, all special requests (DND, screen calls, NRG, etc.), hours of operation of each outlet and features and services provided by the hotel. Assist with the immediate acknowledgement of all guests and assisting all guests throughout lobby and reception area with all requests (i.e. registration, check-out, special requests or preferences, itinerary, etc. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computer skills, including Word, Lotus, Excel, and Account Management software. Must have excellent interpersonal and sales-related skills. Must have exceptional organizational skills. Must be able to handle multiple tasks and projects daily. Must be able to work independently with little or no supervision. Document all guest complaints or problems; notify designated department/ personnel for resolving the situation; follow up to ensure completion and guest satisfaction. Accept, record and deliver wake-up calls. Provide callers with accurate information on hotel facilities and services. Accept and process all guest requests for screening calls, do not disturb, call forwarding, conference calls, non-registered guest, monitor telephone system problems and maintain log of such and assist in emergency situations as central communication center for hotel Qualifications Minimum 1-2 years of experience in a luxury hotel front desk or guest services position. Working knowledge of Opera PMS and related hotel management systems preferred. Fluent in English with exceptional verbal and written communication skills; additional languages are a plus. Familiarity with Forbes 5-Star service standards or equivalent luxury brand expectations. Strong understanding of hotel operations, room categories, reservation workflows, and guest privacy protocols. Proficient with Microsoft Office Suite and basic administrative tasks. Demonstrated ability to handle guest complaints, service recovery, and VIP protocols with discretion. High school diploma required; hospitality or business coursework preferred. SKILLS Exceptional interpersonal skills and emotional intelligence in high-pressure guest situations. Strong organizational abilities, with the capacity to manage multiple requests and tasks simultaneously. Detail-oriented with commitment to accurate data entry and guest record maintenance. Able to maintain a calm, polished demeanor in a busy, guest-facing environment. Technologically savvy and confident in using phones, office software, and internal communication tools. Adaptable, flexible, and willing to support other departments as needed. Service-oriented with a passion for delivering personalized luxury experiences. PHYSICAL DEMANDS AND WORK ENVIRONMENT Endure various physical movements throughout the work areas Ability to move safely in uneven terrain or in confined spaces Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world's finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description As a Guest Experience Agent(Overnight Agent) at Faena New York, you are an essential part of the guest journey-providing thoughtful, attentive service from the moment guests arrive to the moment they depart. You will warmly welcome each guest, assist with their belongings, and ensure their experience is marked by ease, luxury, and genuine hospitality. From managing luggage and escorting guests to their rooms, to coordinating with various departments and delivering prompt service, this role supports the overall guest experience with poise and efficiency. You are the face of Faena-bringing elegance, knowledge, and care to every interaction. This full-time position has hourly compensation of $36.00 an hour. DUTIES AND RESPONSIBILITIES Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge of all hotel guests, in-house groups, hotel extension numbers, all special requests (DND, screen calls, NRG, etc.), hours of operation of each outlet and features and services provided by the hotel. Assist with the immediate acknowledgement of all guests and assisting all guests throughout lobby and reception area with all requests (i.e. registration, check-out, special requests or preferences, itinerary, etc. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computer skills, including Word, Lotus, Excel, and Account Management software. Must have excellent interpersonal and sales-related skills. Must have exceptional organizational skills. Must be able to handle multiple tasks and projects daily. Must be able to work independently with little or no supervision. Document all guest complaints or problems; notify designated department/ personnel for resolving the situation; follow up to ensure completion and guest satisfaction. Accept, record and deliver wake-up calls. Provide callers with accurate information on hotel facilities and services. Accept and process all guest requests for screening calls, do not disturb, call forwarding, conference calls, non-registered guest, monitor telephone system problems and maintain log of such and assist in emergency situations as central communication center for hotel Qualifications Minimum 1-2 years of experience in a luxury hotel front desk or guest services position. Previous overnight agent experience preferred Working knowledge of Opera PMS and related hotel management systems preferred. Fluent in English with exceptional verbal and written communication skills; additional languages are a plus. Familiarity with Forbes 5-Star service standards or equivalent luxury brand expectations. Strong understanding of hotel operations, room categories, reservation workflows, and guest privacy protocols. Proficient with Microsoft Office Suite and basic administrative tasks. Demonstrated ability to handle guest complaints, service recovery, and VIP protocols with discretion. High school diploma required; hospitality or business coursework preferred. SKILLS Exceptional interpersonal skills and emotional intelligence in high-pressure guest situations. Strong organizational abilities, with the capacity to manage multiple requests and tasks simultaneously. Detail-oriented with commitment to accurate data entry and guest record maintenance. Able to maintain a calm, polished demeanor in a busy, guest-facing environment. Technologically savvy and confident in using phones, office software, and internal communication tools. Adaptable, flexible, and willing to support other departments as needed. Service-oriented with a passion for delivering personalized luxury experiences. PHYSICAL DEMANDS AND WORK ENVIRONMENT Endure various physical movements throughout the work areas Ability to move safely in uneven terrain or in confined spaces Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.