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Guest service representative jobs in Indiana

- 1,572 jobs
  • Customer Service Representative

    HR Solutions, Inc. 4.4company rating

    Guest service representative job in Evansville, IN

    HR Solutions is seeking a Customer Service Representative for our client in the Evansville, IN area. Responsibilities: Handle customer inquiries via phone and email to understand customer needs or custom design ideas Enter orders into the system, ensuring customization details are accurate Maintain a deep knowledge of all products and service offerings Work on projects independently or as a team to execute large or custom orders Use product knowledge to ensure clients choose the correct products for their individual needs Build strong relationships with clients by following up on quotes, samples, and orders Qualifications: High School Diploma or GED required Excellent organizational, verbal, and written communication skills Strong attention to detail Must have exceptional Microsoft Word, Excel, and Outlook skills Must be adaptable and be able to work in a fast-paced environment Compensation: $20.00 / hour plus overtime and bonus opportunity Excellent benefits offered TO APPLY: If your background and qualifications match this position, please send your updated resume to: Nicholas Hubiak, Recruiting & Staffing Director *************************** Please know that, due to volume of responses, only those candidates who meet the requirements described above will be contacted. To see all of our career opportunities, visit us at: *********************** HR Solutions, Inc. is proud to be an Equal Opportunity Employer At HR Solutions, Inc. we take pride in developing effective and professional relationships with our clients. We have been selective in building our own staff from the most highly qualified, certified, and experienced individuals in the Tri-State area. Our team of consultants has accumulated extensive Human Resources experience in Staffing, Executive Recruiting, Corporate Outplacement, Executive Coaching, Training and Organizational Development.
    $20 hourly 5d ago
  • Customer Service Representative - Recent Grads Welcome

    Circle Logistics, Inc.

    Guest service representative job in Fort Wayne, IN

    Ready to Drive Your Career Forward? At Circle Logistics, we're not just offering a job; we're inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team! Why Circle Logistics? We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitive and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team. Who We Are: Circle Logistics is a leading third-party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, we've evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high-energy transportation industry that never sleeps! What We're Looking For: Are you a driven go-getter with GRIT, TENACITY, and an unstoppable desire to WIN? If so, we want to hear from you! Overview: As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction. Responsibilities: Enter new load orders into our proprietary web-based software Initiate “check calls” to track and trace drivers on all pickups and deliveries Communicate internally with drivers to ensure accurate documentation Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays Maintain and collect proper paperwork for each shipment Work cooperatively with Sales and Dispatch to provide solutions for customers' needs and resolve issues Maintain an outbound call volume of 100 calls per day Skills/Abilities: 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics Must have strong attention to detail Ability to prioritize, balance, and organize information while completing multiple tasks. Above-average proficiency in Google Drive and Microsoft Suite Excellent written and verbal communication skills Excellent teamwork skills Education and Experience: High school diploma or equivalent required Associate's degree preferred Call center experience is a bonus Benefits: $19.21 per hour Full-time: 40 hours per week Room for advancement in a fast-growing company that promotes from within Paid holidays and paid time off Health, vision, and dental insurance benefits 401(k) Plan Ready to steer your career in a forward-thinking logistics company? Join us at Circle Logistics, where your drive and expertise will help us navigate new opportunities. Apply today, and together, we'll keep the world moving!
    $19.2 hourly 4d ago
  • General Industry CSR/Purchasing

    BÖLlhoff Group

    Guest service representative job in Kendallville, IN

    This role maintains ownership of Customer Service and some purchasing functions and processes related to our Industrial, Aerospace, and Tool Groups. Core Functions Assist & work closely with Industrial Customer Service and Sales Team Complete Process Owner in M3 ERP for sales and quote related activities Maintain customer relations when applicable Oversight of shipping coordination and documentation Support end-user with technical assistance on fasteners and hand tools Purchasing of Tool-Related Spare Parts Forecasting of tool spare parts Training of Repair Best Practices Internally and Externally Details of Function Forward all questions from customers and/or distributors, not related to their job function, to the appropriate departments, (Technical, QC, Accounting, Scheduling) and will follow-up to make sure the customer receives an answer in a reasonable time frame Quoting competitive pricing as requested by their distribution and customer responsibilities Preparing a formal written quote to customers Reviewing and entering new purchase orders and contracts Doing stock checks for customers/distributors Completing order acknowledgements Reviewing and entering all order change notices Expediting of orders; this includes the relating of information to the responsible departments, and forwarding the updated delivery information to the customer/distributor Maintaining the Sample Request Program, Lead/Inquiry Program and Sales Booking Program Gain basic understanding of installation tools and related processes Process and maintain returned goods as they pertain to customer service Staying abreast of all Logistics programs; ASN, DDL, EDI, NLMI and any other programs that relate to the logistics of Bollhoff Understand and follow the Böllhoff culture which is described in various Böllhoff internal brochures and presentations. Identify and set an example of the Böllhoff Way including Our Values, Our Culture and Our Goals Reporting Reports directly to the Customer Service Manager Tools and Fasteners Qualifications Previous Customer Service Experience Previous Purchasing Experience Previous Aerospace Customer Service Preferred Mechanical Aptitude ERP - M3 Proficiency Preferred Basic Microsoft Office
    $28k-36k yearly est. 4d ago
  • Customer Service Representative

    Prokatchers LLC

    Guest service representative job in Indianapolis, IN

    Job Title : Customer Service Representative Duration : 3 Months Contract (Temp To Perm) Education : High school Degree required, General Description: Finding Provider(s)/Services for members Responsible for all benefits information given to Members and Providers. Responsible for assisting providers with eligibility, benefit, and resolution of claims issues. Answer billing/claims status questions; resolve claim issues for members. Education: High school Degree required,
    $27k-35k yearly est. 1d ago
  • Laboratory Support Representative I

    Miravista Diagnostics

    Guest service representative job in Indianapolis, IN

    Summary of Responsibilities Ensures that all customer needs are promptly addressed by responding to customers' requests, questions and concerns in a timely and accurate manner, while exercising the highest level of service, quality and enthusiasm. Responsible for compliance with federal and state regulations regarding clinical laboratories and safety as well as laboratory policies and procedures. Qualified candidates for this position must have a passion for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships over the phone. Additionally, a qualified candidate must be quality focused, an effective team player and be motivated to achieve a rewarding career within the organization. A successful candidate should enjoy a dynamic fast paced work environment. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by the employee. Essential Duties and Responsibilities • Work as part of the Clinical Services Team to accomplish daily mission of patient care. • Follow safety procedures. • Follow and ensure compliance to regulatory standards (CLIA and State regulations). • Receive inbound calls and respond to calls as appropriate • Communicate with clients to resolve problems with specimens and associated documentation • Coordinate consultations between Clinical Consultant and physicians or veterinarians • Address basic technical support questions • Promptly resolve customer service issues to the customer's satisfaction per company procedures and standards • Create and maintain activity call logs • Report/escalate recurrent or significant issues through the appropriate channels • Perform administrative duties, reports and special projects associated with customer service Job Specifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. • Hard working team player with competitive spirit; determined to meet call goals • Ability to maintain high level of professionalism, optimism and enthusiasm • Must be willing to work within a Clinical Laboratory setting and willing to handle clinical specimens • Confidence to proactively engage with customers • Impeccable attention to detail with strong organizational skills • Exceptional communication skills and professional presence • Innovative problem solver, results minded and solution focused • Ability to prioritize assignments and effectively multitask job duties • Effective team player with the ability to work independently • Strong keyboarding skills • Proficient in MS Office • Maintain a personal inbound call handling rate >93% • Maintain a personal service level of >85% (85% of calls taken within 30 seconds in the queue) • Maintain an outbound efficiency of >50% of problem accessions resolved same day • Maintain an outbound efficiency of >70% of problem accessions resolved within two days • Participate in Laboratory Support process improvement activities Physical Demands • Must be able to sit for long periods of time • No unusual physical exertion required Shift: Monday through Friday, 8AM-5PM Education and Experience 1) Associate's Degree or 2 years work experience in customer support 2) Experience in laboratory, medical, physician, and veterinary office preferred
    $28k-36k yearly est. 1d ago
  • Enrollment Representative

    Beacon Health System 4.7company rating

    Guest service representative job in Granger, IN

    Reports to the Supervisor, Provider Enrollment & Credentialing. Responsible for the timely completion of all initial and re-credentialing processes, as well as payer enrollments, for Beacon Health System. Coordinates with physicians, providers, credentialing agencies, regulatory bodies, payors, office managers, and contracted providers to ensure credentialing and enrollment activities comply with National Committee on Quality Assurance (NCQA) standards and departmental policies and procedures. MISSION, VALUES, AND SERVICE GOALS MISSION: We deliver outstanding care, inspire health, and connect with heart. VALUES: Trust. Respect. Integrity. Compassion. SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Primary Responsibilities Credentialing Ensures timely completion of credentialing activities in compliance with NCQA and departmental standards. Coordinates with external agencies, payors, office managers, and contracted providers to complete credentialing requirements. Acts as a liaison with Medical Directors, Hospital Medical Staff, and internal/external stakeholders regarding credentialing status. Performs Primary Source Verifications per applicable accreditation standards (JCAHO, AAAHC, URAC, etc.). Conducts online verifications and reviews relevant credentialing resources. Notifies appropriate entities of provider effective and termination dates. Communicates with the Physician Recruitment team regarding provider onboarding and credentialing status. Maintains regular follow-up with providers and communicates status updates to ensure credentialing completion prior to start dates. Enrollment Ensures timely completion of all payer enrollment activities per payer requirements and departmental procedures. Completes insurance and government applications on behalf of Beacon Health System providers. Alerts management of any delays or non-compliance issues. Maintains accurate and up-to-date data in credentialing software systems. Provides timely reports as needed. Manages and updates each provider's CAQH online profile. Applies for and maintains Beacon Health System provider NPPES (National Plan & Provider Enumeration System) identifiers. Assists Beacon Medical Group and hospital Patient Accounts departments with network and claims issues related to credentialing. Adheres to strict follow-up schedules, ensuring all credentialing and enrollment steps are completed before provider start dates. Organizational Responsibilities Attends and participates in department meetings; accountable for all information shared. Completes mandatory education, annual competencies, and department-specific training within required timeframes. Complies with annual employee health requirements and organizational/departmental policies. Education and Experience High school diploma or equivalent required; Associate's Degree in Business, Health Administration, or a related field preferred. Minimum of three years of credentialing experience or equivalent experience in healthcare or health insurance preferred. Knowledge and Skills Working knowledge of federal, state, and local laws and NCQA standards applicable to credentialing and enrollment. Strong analytical, problem-solving, and organizational skills to enhance and streamline credentialing processes. Proficient in Microsoft Office Suite and standard office equipment. Excellent written and verbal communication skills. Strong interpersonal skills to build and maintain effective relationships with internal and external stakeholders. Working Conditions Primarily office-based environment. Physical Demands Requires physical ability and stamina to perform the essential functions of the position.
    $30k-34k yearly est. 4d ago
  • Guest Service Representative

    HM Alpha Hotels & Resorts

    Guest service representative job in Indianapolis, IN

    The Guest Service Representative will perform a range of duties in a professional, courteous, and efficient manner, with a primary focus on guest check-in and check-out procedures. These responsibilities are designed to ensure a seamless guest experience, contributing to overall satisfaction while maintaining operational effectiveness. Duties may extend beyond the check-in and check-out process, encompassing additional tasks that support the smooth functioning of the guest services department. Responsibilities Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. • Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests Other duties as assigned by the leader Education and Experience HS Diploma or equivalent Minimum 3 months hospitality, general office, accounts receivable or customer service experience. This position is an hourly position paid $17 an hour.
    $17 hourly 2d ago
  • Guest Service Representative - substitute

    Tricoci University

    Guest service representative job in Indianapolis, IN

    Join Our Team as a Guest Service Representative at Tricoci University! Tricoci University of Beauty Culture is renowned for its commitment to excellence in beauty education. Our mission is to provide students with the tools, resources, and environment necessary to succeed in the beauty industry. We pride ourselves on creating a welcoming and positive atmosphere for our students and guests alike. Position Overview: As a Guest Service Representative, you will be the face of Tricoci University, serving as the first point of contact for visitors, prospective students, and clients. Your role is essential in ensuring a positive experience for all, from answering inquiries to managing appointments and providing exceptional customer service. Key Responsibilities: Greet and assist visitors with a warm and welcoming demeanor. Answer phone calls and respond to emails, providing information about programs, services, and appointments. Schedule and manage appointments for beauty services and educational tours. Maintain accurate records of client interactions and service sessions. Handle customer inquiries, complaints, and feedback with professionalism and efficiency. Collaborate with various departments to ensure a seamless guest experience. Support the administrative operations of the university as needed. Why Work With Us? Be part of a respected institution focused on beauty education and professional training. Engage with a diverse community of students, staff, and industry professionals. Professional development opportunities to enhance your skills. A supportive and dynamic work environment that encourages growth. Access to exclusive discounts on beauty services and products. Requirements Qualifications: High school diploma or equivalent; additional education in hospitality or related fields is a plus. Previous experience in customer service or guest relations preferred. Strong communication skills and ability to engage positively with diverse individuals. Organizational skills with attention to detail and multitasking ability. Proficient in Microsoft Office Suite and experience with CRM systems such as Zenoti is a plus. A positive attitude and a passion for customer service. Benefits Generous Paid Time Off 401K Plan Access to Continuing Education Units (CEU) Classes Complimentary Services at our Student Clinic Product Discounts Opportunities for Career Advancement A Rewarding and Dynamic Work Environment In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $14.00 and $15.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Job Description may be written with the assistance AI
    $14-15 hourly 29d ago
  • Auto Customer Service Reps

    Bob Rohrman Collision Repair Center

    Guest service representative job in Lafayette, IN

    3400 National Drive, Lafayette, IN 47905 Collision Center Porter30 to 40 hours a week Excellent Benefits! No Weekends! Bob Rohrman Collision Repair Center in Lafayette, IN is I-CAR Gold Class Certified and a great place to have a rewarding career! We are seeking a Porter to move and park customer vehicles, clean and detail them, and help maintain the cleanliness and organization of the repair shop. Key duties also include assisting with pick-up and delivery of vehicles, performing basic cosmetic tasks like buffing or trim installation, and ensuring all vehicles are locked and secure at the end of the day. Do you want to work with the best? Then join the Midwests #1 Volume Family-Owned Auto Group The Rohrman Automotive Group! We appreciate our employees and invest in their success! Apply now for this great opportunity. Upload your resume and complete the assessment for immediate consideration. Responsibilities - Collision Center Porter: Move and park customer vehicles, clean and detail them, and help maintain the cleanliness and organization of the repair shop. Assist with pick-up and delivery of vehicles, perform basic cosmetic tasks like buffing or trim installation, and ensure all vehicles are locked and secure at the end of the day. Washing vehicle exteriors, vacuuming and wiping down interiors, and detailing vehicles for customer delivery. Sweeping and cleaning work areas, organizing parts, and ensuring the overall facility is neat and safe. Requirements - Collision Center Porter: A good work ethic, valid driver's license and insurance Good communication, customer service, and organizational skills Self-starter, energetic, pleasant, dependable and team oriented High school diploma Full-Time Benefits: $13 - $16/hour 30 - 40 hours per week Health, dental, vision and life insurance 401(k) with company match Paid vacation and personal/sick days Paid community/charity volunteer days Company savings plan Hardship assistance No weekends! Employee discounts And more RequiredPreferredJob Industries Customer Service
    $13-16 hourly 9d ago
  • Guest Service Representative - substitute

    Tricoci University of Beauty Culture

    Guest service representative job in Indianapolis, IN

    Join Our Team as a Guest Service Representative at Tricoci University! About Tricoci University: Tricoci University of Beauty Culture is renowned for its commitment to excellence in beauty education. Our mission is to provide students with the tools, resources, and environment necessary to succeed in the beauty industry. We pride ourselves on creating a welcoming and positive atmosphere for our students and guests alike. Position Overview: As a Guest Service Representative, you will be the face of Tricoci University, serving as the first point of contact for visitors, prospective students, and clients. Your role is essential in ensuring a positive experience for all, from answering inquiries to managing appointments and providing exceptional customer service. Key Responsibilities: * Greet and assist visitors with a warm and welcoming demeanor. * Answer phone calls and respond to emails, providing information about programs, services, and appointments. * Schedule and manage appointments for beauty services and educational tours. * Maintain accurate records of client interactions and service sessions. * Handle customer inquiries, complaints, and feedback with professionalism and efficiency. * Collaborate with various departments to ensure a seamless guest experience. * Support the administrative operations of the university as needed. Why Work With Us? * Be part of a respected institution focused on beauty education and professional training. * Engage with a diverse community of students, staff, and industry professionals. * Professional development opportunities to enhance your skills. * A supportive and dynamic work environment that encourages growth. * Access to exclusive discounts on beauty services and products.
    $21k-28k yearly est. 47d ago
  • Auto Customer Service Reps

    Chevrolet of Merrillville

    Guest service representative job in Merrillville, IN

    1550 E. 61st Ave., Merrillville, IN 46410 Lot PorterTop-Tier Pay Plan + Excellent Benefits Career Growth Opportunity Hiring Immediately Team-Oriented Environment Come See the New and Improved Premier Chevy Dealership in Northwest Indiana! Chevrolet of Merrillville is HIRING NOW and seeking a dependable, motivated Lot Porter to join our award-winning team! Chevrolet of Merrillville, located in Merrillville, IN, has proudly served Northwest Indiana for decades with exceptional service and a deep commitment to our community. Our dealership is known for providing a welcoming environment where employees are valued and customers receive outstanding care. As a Lot Porter, youll play a key role in maintaining the appearance and organization of our dealership lot, assisting with vehicle movement, and supporting our sales and service teams to ensure a smooth, professional customer experience. If youre reliable, detail-oriented, and eager to build a career in the automotive industry, wed love to hear from you. Apply today and take the next step with Chevrolet of Merrillville! We Offer: Starting pay $16 per hour Health, dental, vision, and life insurance 401(k) retirement plan Monday - Friday schedule with occasional Saturday shifts on a rotating basis Employee discounts on products and services Paid time off Career advancement and professional development opportunities Supportive, team-oriented work environment Responsibilities Lot Porter: Maintain the appearance and organization of the vehicle lot and dealership grounds Safely move, park, and stage vehicles as directed Assist in keeping the showroom and customer areas clean and presentable Ensure vehicles are clean, fueled, and ready for display or delivery Support the sales and service departments with vehicle flow and logistics Provide courteous, professional assistance to customers and coworkers Requirements/Qualifications Lot Porter: Previous porter, lot attendant, or automotive/dealership experience preferred (not required) Reliable, punctual, and able to work in varying weather conditions Strong attention to detail and commitment to safety Positive attitude, teamwork mindset, and strong work ethic Valid drivers license with a clean driving record Please upload your resume and complete the online assessment for priority consideration! Must be authorized to work in the U.S. without sponsorship and be a current resident We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status. RequiredPreferredJob Industries Customer Service
    $16 hourly 17d ago
  • Guest Service Representatives

    Jobs for Humanity

    Guest service representative job in Indianapolis, IN

    Company DescriptionJobs for Humanity is collaborating with Upwardly Global and with Tricoci University Of Beauty Culture to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Tricoci University Of Beauty Culture Guest Service Representative Days Indianapolis, IN Tricoci University of Beauty Culture 3.4 Indianapolis, IN Job Details Estimated: $22K-$27.8K a year 7 hours ago Qualifications Customer service Organizational skills Computer skills Cash handling Leadership Communication skills Entry level Full Job Description Guest Service Representative The Company: Tricoci University of Beauty Culture (TUBC) is a Chicago-based education company focused on the beauty industry. Founded by Mario Tricoci, an accomplished leader and world-renown innovator in the beauty industry, TUBC provides a premium education that develops graduates with the skills, knowledge, and professionalism desired by leading companies in the industry. Summary: Receive calls from prospective students, clients and direct the calls accordingly. Ensure high customer service standards and positively influence and motivate the students. Perform administrative functions. Abide by the school, state, and federal policies. Responsibilities: - Prepare work area and maintain master client file. - Ensure adequate supplies are available at the front desk. - Greet clients and schedule their services, suggesting add-on services. - Deliver superior customer service to each client. - Resolve client situations within company standards. - Handle all transactions for clients: Check-in, Check-out, Gift Card Sales, and VIP Program Sales. - Assist with and sell retail products. - Clean work area regularly each day. - Actively participate in sales promotions. - Close out and balance the cash drawer after each shift. - Responsible for cash drawer accuracy. - Ensure the new client card is filled out correctly and that each client understands that "All services are performed by students under the supervision of licensed Teachers". - Dust and re-stock retail shelves. - Maintain an accurate client system database. - Comply with all state, federal, and campus policies. - Assist with special projects. Knowledge, Skills, and Abilities: - Superior Customer Service Skills, consistent communication skills - Team Player - Cash Handling - Detail Oriented, Computer skills - Good organizational skills
    $22k-27.8k yearly 60d+ ago
  • Front Desk Guest Service Representative

    Red Roof Inn

    Guest service representative job in Lafayette, IN

    Job Title: Front Desk Guest Service Representative The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure quality service to our guests and upholding hotel standards, while working with members of the hotel team, maintaining room quality as well as safety and security of the hotel. Duties and Responsibilities ● Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly). ● Handle reservation requests; check guests in/out; handle guest accounting and cashier functions. ● Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales. ● Maintain confidentiality of guest information and pertinent hotel data. ● Perform daily cash count; prepare bank deposit and review of audit packages. ● Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals. ● Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms. ● Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance. ● Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions. ● Night Audit shift requires daily reconciliation of transactions and preparing audit package for hotel Management approval. ● Comply with all OSHA standards. ● Provide special services for guests upon request. ● Assist in coordinating special events (i.e. holiday gatherings, bus tours, on-site, etc.). ● Performs other duties as assigned. Qualifications ● 1-2 years in a previous customer service position preferred. ● Basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc.). ● Must maintain a professional appearance in the provided uniform with a consistently friendly attitude toward guests and staff. ● Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision. ● Basic English communication (verbal and written) skills are required. ● May be required to work nights, weekends, and/or holidays. Working Conditions Because some hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. The position may come into contact with pets. The employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekends, and holidays. Schedules vary based on business needs. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Required qualifications: * Legally authorized to work in the United States Preferred qualifications: * 17 years or older * Able to comfortably lift 50 lbs
    $21k-28k yearly est. 53d ago
  • Front Desk Agent

    United Dental Partners 4.3company rating

    Guest service representative job in Merrillville, IN

    **MUST HAVE PREVIOUS DENTAL EXPERIENCE** We are looking for a qualified full-time Front Desk to act as the first point of contact for patients in our Dental office! The right applicant will have experience greeting patients, verifying insurance and personal information, answering questions and directing patients until they are met by the Dental Assistant. Front Desk is responsible for general administrative tasks associated with the efficient running of the office. Responsibilities Greet patients and check guests in according to established office protocols and verify and update patient information Move patients through appointments as scheduled and schedule appointments ensuring patients are attended to on time Collect payments from patients at time of treatment and Inform patients of financial treatment plan options Manage inbound and outbound calls in a timely manner Requirements Previous administrative work in a dental office is required Positive attitude and enthusiasm for the workday Excellent customer service skills with an outgoing, people friendly personality The ideal applicant will display and demonstrate excellent communication skills with staff and patients Desire to learn new skills and expand your potential Schedule is Monday - Saturday, with one day off Compensation Package and Benefits Compensation will be comprised of a base salary that is commensurate with experience Full Medical Insurance with BCBS, employer pays on average 66% of premium! Dental/Vision Short Term and Long Term Disability Coverage Life Insurance 401(k) with matching Flexible Spending account and more! Job Type: Full-Time Company Overview United Dental Partners is a very fast-growing Dental Support Organization (DSO) serving multi-specialty dental practices in Chicago and Northwest Indiana. The multi-specialty dental groups we serve collectively care for children and adults and offer general, pediatric, orthodontic and oral surgery care.We work in an energetic environment with phenomenal people who love providing fantastic care for patients and know that our ability to provide consistently great care is underpinned by the personalities and values of the people we hire.Job Type: Full-time
    $26k-31k yearly est. Auto-Apply 32d ago
  • Front Desk Agent

    Arbor Lodging 3.5company rating

    Guest service representative job in Indianapolis, IN

    Full-time Description Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints. Duties & Responsibilities: Greet and register guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and cater to any guests needs Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements Qualifications: High school Diploma or equivalent Hotel Front Desk experience preferred Experience with hotel reservations software Experience with Microsoft Windows Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Additional benefits may be available Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
    $26k-31k yearly est. 60d+ ago
  • Guest Service Representative

    JSK Hospitality

    Guest service representative job in Hammond, IN

    Job Title: Guest Service Representative Location: JSK Hospitality Reports to: Front Desk Supervisor/General Manager Job Overview: JSK Hospitality is seeking a customer-focused and highly motivated Guest Service Representative to join our team. As a Guest Service Representative, you will be the first point of contact for our guests, providing them with an exceptional experience from check-in to check-out. This is an excellent opportunity for individuals who are passionate about delivering outstanding service and are looking to grow their career in the hospitality industry. Come grow with us! Key Responsibilities: Greet and welcome guests in a professional and friendly manner upon check-in and check-out. Assist guests with check-in/check-out procedures and ensure a smooth, efficient process. Answer phone calls and respond to guest inquiries regarding room rates, services, and hotel amenities. Handle reservations, modifications, and cancellations through various channels, including phone, email, and in-person requests. Process guest payments and ensure accurate billing information is maintained. Provide guests with information about local attractions, dining options, transportation, and other hotel services. Ensure guest requests, complaints, and concerns are addressed promptly and professionally. Assist in maintaining the hotel's front desk area, ensuring it is clean, organized, and well-stocked with necessary materials. Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and ensure an excellent stay. Monitor and maintain security of guest information and property. Lift, carry, and move luggage or other items as needed, with a requirement to lift up to 25+ pounds. Assist with the preparation and management of daily guest reports and other administrative tasks as needed. Ensure that all hotel policies and procedures are followed, including safety and emergency protocols. Maintain a professional and welcoming demeanor at all times. Qualifications: Must be able to lift, carry, and move items up to 25+ pounds (e.g., luggage). Previous experience in guest services, customer service, or hospitality is preferred, but not required. Strong communication and interpersonal skills, with the ability to interact with guests and team members in a courteous and professional manner. Ability to work efficiently in a fast-paced, multi-tasking environment. Strong attention to detail and problem-solving skills. Ability to work flexible shifts, including evenings, weekends, and holidays. Basic computer skills and familiarity with hotel property management systems is a plus. A positive, team-oriented attitude and willingness to go above and beyond for guest satisfaction. Physical Requirements: Must be able to stand, walk, bend, and reach for extended periods of time. Ability to lift, carry, and move items up to 25+ pounds. Ability to perform repetitive tasks and maintain energy levels during long shifts. Come Grow With Us! At JSK Hospitality, we are committed to providing opportunities for growth and advancement within our company. This is a fantastic entry-level position with the potential for future development and career progression in the hospitality industry. If you are passionate about guest service and looking for a place where you can build a rewarding career, come grow with us!
    $21k-28k yearly est. 60d+ ago
  • Lead Guest Service Agent- Hotel (Swing Shift)

    Belterra Casino Resort 4.0company rating

    Guest service representative job in Florence, IN

    Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description The Lead Guest Service Agent is responsible for providing superior service to both the internal and external customer. The Lead Guest Service Agent: Maintains an efficient and effective Hotel Front Office work group via direction from the Assistant Front Desk Managers. Provides training, assistance, and on-the-job work direction to the Front Desk Agents, Night Auditors, PBX Agents, Bell Attendants, Valet Attendants and Ogle Haus to ensure accurate, exceptional and courteous room registration and check-outs. Welcomes and provides service to guests of the hotel. Provides general leadership and work direction of department team members, including but not limited to: Organizing and assigning work. Prioritizing workload and assignments to ensure orderly and efficient completion by department team members. Directing department team members in the successful completion of assigned work. Enforcement of department and company policies. Instructing and training department team members in the successful performance of their duties. Other leadership and work direction duties as assigned by Management. The Lead Guest Service agent does not perform managerial tasks such as performance reviews, hiring or terminations; although they may provide input to management regarding such matters. Qualifications Effective communication skills. Must be able to obtain and maintain all licenses / certification per Federal, State, and Gaming regulations. Must be 21 years of age. The skills and abilities necessary for this position are typically acquired through the completion of a high school education or equivalent, in addition to two months of on-the-job training or related experience Additional Information Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
    $25k-31k yearly est. 24d ago
  • Part Time Front Desk Agent (HOTEL)

    American Hospitality Group 4.2company rating

    Guest service representative job in Jeffersonville, IN

    Job Summary: We are looking for a Part Time Guest Service Representative/Front Desk Clerk who will be responsible for greeting and welcoming guests to the hotel. Completes check-in and/or check- out of the guests stay. Accommodates special requests, follow thru with established check-in/out procedures. Benefits Competitive Pay Paid Time Off Employee Rate Discounts for Hotel Stays Team Work Environment Opportunities for Growth Responsibilities Greet customers promptly with a friendly and sincere welcome. Use a clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as hotel amenities and local attractions Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer Complete registration process by inputting and retrieving information from the computer system, confirming information including number of guests and room rate. Promote all marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and area's attractions Promptly answer the telephone using a clear speaking voice. Answer telephone with the hotel's scripted greeting. Input messages into the computer and retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Ensure all guest correspondences are kept confidential Close guest accounts at time of check out and inquire guest of satisfaction. In the event of dissatisfaction, contact management immediately Resolve issues such as location changes, providing additional room amenities and credit issues Record guest comments or complaints by listening and offering assistance in order to resolve any problems such as price conflicts, insufficient heating/cooling, etc. Performs miscellaneous job-related duties as assigned Requirements and Qualifications Regular attendance is essential May be required to work varying schedules and holidays Required to fully comply with the hotel's rules and regulations Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge skills and abilities Requires continual standing and movement throughout front office area Periods of standing exceeding 50% of work shift are required Maintain a well-groomed and professional appearance About Us: American Hospitality Management, Inc. (AHM) is a nationwide, award-winning, hospitality management group servicing limited and full service hotels, extended stay, and resort properties. The team culture throughout AHM Corporate and each property is unlike any other. We are one big team who provide a creative and collaborative environment for one another, supports each other, and assists each other whenever we are able. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $24k-29k yearly est. Auto-Apply 43d ago
  • Part Time Night Clean-Up 036

    Crew Carwash 3.7company rating

    Guest service representative job in Noblesville, IN

    We are honored to be a Glassdoor's Best Place to Work Recipient for 2024, our 5th year in a row! Crew Carwash Honored as One of the Best Places to Work in 2024, a Glassdoor Employees' Choice Award Winner - Crew Carwash(click the link to read the news!) Night Time Clean-Up roles are waiting for you! Get on the CREW! Are you searching for the BEST JOB EVER? Ask anyone, Crew Carwash is famous for our people and how we treat each other! If you want to join a team with outstanding earning potential, amazing benefits and the best coworkers in Indiana, apply today! What Can We Offer You? (get ready because it is a lot!) · Organizationally Healthy Culture · Set Hours of 9 PM - 1 AM · FREE Carwashes, naturally · Fantastic Tuition Reimbursement (Minimum 20 Hours/Week Required) · Competitive Pay · Employee Recognition and Appreciation Events In general, the primary function of the Clean-up Associate is to ensure overall cleanliness to the exterior grounds and interior wash tunnel. The hours for this position are 9 PM - 1 AM, 3-5 days/week. Clean-up Associates must be able and willing to complete these tasks while working alone. Maintain Cleanliness of wash tunnel · Pick up all trash in tunnel · Scrub all tunnel walls, stainless steel blowers, stands, and arches · Scrub air curtains · Spray down all walls, blowers, equipment and floor each night Must be flexible on work days due to weather restrictions. · At Crew Carwash, your base hourly rate is guaranteed at $16-18/hr. What do we need from you? Come to us with or without experience. We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know. If you have great customer service skills or if this is your first job, we have roles for you. A position at Crew Carwash is more than just a job, it's a great opportunity for people of all ages and backgrounds. Your gender, how you pray, your skin color, your hometown, who you love, your disabilities and your age ARE ALL WELCOME here. At CREW Carwash, Crew is our FIRST name and we want you ON THE CREW! All we require is excellence and a dedication to customers and Team Members! EOE/DFWP/ADA We're really in the people business, we just happen to wash cars!
    $16-18 hourly 1d ago
  • GUEST SERVICE AGENT - HOTEL

    Belterra Casino Resort 4.0company rating

    Guest service representative job in Florence, IN

    Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description The Guest Service Agent provides friendly and informative guest service while assisting with guest luggage and coordinating tour group luggage handling. Responsible for safely parking, operating and retrieving guest vehicles. Interacting with customers, issuing and collecting parking tickets, assisting patrons in/out of their vehicles when necessary, and miscellaneous activities as assigned. The Guest Service Agent: Provides superior guest service, positively interacts with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with team members. Adhere to established department and property policies and procedures regarding guests service standards. Assigns guest accommodations in accordance with current procedures. Assist guests with luggage storage, scooter and wheelchair rental. Handles assigned bank properly and performs account postings. Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the daily operation of the Front Desk. Compute bill, collect payment, and make changes for guests. Make, modify, cancel, extend, and confirm room reservations for guests. Processes guest accounts upon checkout in an efficient and accurate manner. Maintains guest relations in a positive manner. If unable to satisfy guests' concerns, refers guest to appropriate personnel. Maintain ongoing knowledge of all Belterra Casino Resort services and entertainment opportunities. Answer call inquiries pertaining to hotel services, shopping, dining, and travel directions for property including but not limited to: Belterra, Belterra Park, and the Ogle Haus. Complete regular operational duties as assigned by Hotel Leadership, including, but not limited to, sorting incoming mail and packages, completion of daily reports, maintain public areas including the lobby, business center, and bell desk. Perform additional duties not listed above as assigned by Hotel Leadership. Qualifications Ability to use all equipment associated with the position, including, but not limited to: keyboards, telephones, multi-line telephone system, fax machines, copiers, printers, bell carts, scooters, and wheelchairs. Ability to communicate effectively at all times with guests, as well as all levels of team members. Ability to move around the Front Desk effectively, pull up portfolios, reach across counter for guest transactions. Ability to effectively use a computer to access, understand and input guest information. This position is, at times, subject to crowds and noise severity that is dependent upon guest volume. Must be flexible to work varying shifts and time schedules as needed. Must be willing to work independently with minimal supervision, as needed. High School Diploma or GED equivalent. General knowledge of Microsoft Word, Excel, and Outlook is a plus. Effective communication and guest service skills. Must be able to obtain and maintain all licenses / certification per Federal, State, and Gaming regulations Must be at least 18 years of age. The skills and abilities necessary for this position are typically acquired through the completion of a high school education or equivalent, in addition to two months of on-the-job training or related experience Additional Information Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
    $25k-31k yearly est. 1d ago

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JSK Hospitality

HM Alpha Hotels & Resorts

Top 10 Guest Service Representative companies in IN

  1. Thorntons

  2. Extended Stay America

  3. ESa

  4. JSK Hospitality

  5. Nothing Bundt Cakes

  6. JFF

  7. BigEasy.com

  8. HM Alpha Hotels & Resorts

  9. Jobs for Humanity

  10. Red Roof Inn

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