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Become A Guest Service Representative

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Working As A Guest Service Representative

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $21,040

    Average Salary

What Does A Guest Service Representative Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Guest Service Representative

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Guest Service Representative jobs

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Guest Service Representative Career Paths

Guest Service Representative
Front Desk Agent Night Auditor General Manager
Account Manager
5 Yearsyrs
Night Auditor Front Office Manager Office Manager
Administrative Manager
6 Yearsyrs
Service Representative Sales Consultant Leasing Consultant
Assistant Community Manager
5 Yearsyrs
Guest Services Agent Night Auditor Front Desk Supervisor
Assistant General Manager
5 Yearsyrs
Assistant General Manager Operations Manager
Branch Manager
6 Yearsyrs
Front Desk Supervisor Office Manager General Manager
Center Manager
6 Yearsyrs
Guest Service Supervisor Guest Services Manager Front Office Manager
Director Of Front Office
6 Yearsyrs
Front Desk Supervisor Assistant General Manager Operations Manager
Division Manager
8 Yearsyrs
Guest Services Agent Assistant General Manager Restaurant Manager
Food And Beverage Manager
5 Yearsyrs
Front Desk Agent Front Office Manager
General Manager
7 Yearsyrs
Front Office Manager Executive Housekeeper Assistant General Manager
Hotel Manager
5 Yearsyrs
Assistant General Manager General Manager Account Executive
Office Manager
5 Yearsyrs
Night Auditor General Manager Account Executive
Sales Manager
5 Yearsyrs
Operations Manager Sales Consultant Senior Sales Representative
Senior Representative
5 Yearsyrs
Service Representative Service Technician Service Supervisor
Service Lead
5 Yearsyrs
General Manager Account Executive Sales Manager
Service Manager
7 Yearsyrs
Office Manager Operations Manager Equipment Operator
Service Supervisor
6 Yearsyrs
General Manager Account Manager Operations Manager
Site Manager
7 Yearsyrs
Office Manager Home Health Aid Warehouse Associate
Warehouse Manager
5 Yearsyrs
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Average Length of Employment
Representative 2.1 years
Reservation Clerk 2.1 years
Front Office Agent 2.0 years
Desk Clerk 2.0 years
Guest Services 2.0 years
Night Auditor 1.9 years
Hotel Desk Clerk 1.8 years
Hotel Clerk 1.8 years
Front Desk Clerk 1.7 years
Hotel Receptionist 1.6 years
Front Desk Agent 1.6 years
Top Employers Before
Cashier 14.4%
Internship 5.9%
Server 4.5%
Hostess 2.8%
Manager 2.4%
Waitress 2.2%
Volunteer 2.1%
Top Employers After
Cashier 8.2%
Server 4.6%
Internship 4.1%
Manager 2.6%
Teller 2.2%

Guest Service Representative Demographics

Gender

Female

70.4%

Male

27.5%

Unknown

2.2%
Ethnicity

White

79.0%

Hispanic or Latino

12.3%

Asian

6.7%

Unknown

1.5%

Black or African American

0.5%
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Languages Spoken

Spanish

61.3%

French

9.9%

Portuguese

3.6%

German

2.7%

Italian

2.5%

Chinese

2.4%

Hindi

2.3%

Arabic

2.3%

Mandarin

2.0%

Russian

2.0%

Japanese

1.9%

Vietnamese

1.3%

Urdu

1.1%

Cantonese

0.8%

Tagalog

0.8%

Polish

0.8%

Filipino

0.6%

Gujarati

0.6%

Greek

0.5%

Swedish

0.4%
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Guest Service Representative Education

Schools

University of Phoenix

17.4%

University of Central Florida

5.7%

Strayer University

5.5%

Ashford University

5.4%

Liberty University

5.1%

University of Nevada - Las Vegas

4.9%

Southwest Tennessee Community College

4.9%

Northern Virginia Community College

4.5%

University of North Carolina at Greensboro

4.5%

Florida State University

4.4%

University of Memphis

4.3%

Southern New Hampshire University

4.2%

Kaplan University

4.0%

Johnson & Wales University

3.9%

San Francisco State University

3.6%

University of Alabama

3.6%

American InterContinental University

3.6%

University of Houston

3.5%

Grand Canyon University

3.4%

Georgia State University

3.3%
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Majors

Business

24.2%

Health Care Administration

8.7%

Hospitality Management

8.3%

Psychology

6.5%

Criminal Justice

5.8%

Communication

5.7%

Accounting

4.4%

Nursing

4.0%

General Studies

3.9%

Medical Assisting Services

3.6%

Marketing

3.6%

Management

3.4%

Liberal Arts

2.6%

Education

2.5%

English

2.4%

Kinesiology

2.3%

Human Resources Management

2.3%

Sociology

2.1%

Political Science

2.0%

Biology

1.9%
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Degrees

Bachelors

39.8%

Other

30.8%

Associate

15.5%

Masters

6.6%

Certificate

4.6%

Diploma

1.9%

Doctorate

0.4%

License

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Guest Service Representative

CustomerServiceSkillsFrontDeskOperationsGuestServiceNightAuditPhoneCallsEnsureGuestSatisfactionHotelServicesGuestComplaintsDataEntryTelephoneCallsRoomReservationsGuestReservationsFrontOfficeRoomAvailabilityGuestAccountsGuestIssuesCustomerSatisfactionSpecialRequestsTravelDirectionsCustomerComplaints

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Top Guest Service Representative Skills

  1. Customer Service Skills
  2. Front Desk Operations
  3. Guest Service
You can check out examples of real life uses of top skills on resumes here:
  • Maintained cleanliness of store, operated cash register, developed customer service skills through training.
  • Managed front desk operations including record keeping, cash accounting for the front desk and paying vendors.
  • Provide quality guest service and support; respond to all inquiries, questions, requests, or complaints.
  • Train new employees and conduct night audit process efficiently.
  • Answer phone calls and assist families, look up appointments, direct people in the direction they need to go.

Top Guest Service Representative Employers

Guest Service Representative Videos

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