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Become A Guest Service Representative

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Working As A Guest Service Representative

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $21,040

    Average Salary

What Does A Guest Service Representative Do

A Guest Service Representative works in hotels, motels, spas, or other locations. They help guests get the information or service they need to make their stay enjoyable. Other duties include registering and assigning rooms to guests, as well as issuing room keys or cards.

How To Become A Guest Service Representative

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Guest Service Representative jobs

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Guest Service Representative Career Paths

Guest Service Representative
Front Desk Agent Night Auditor General Manager
Account Manager
5 Yearsyrs
Night Auditor Front Office Manager Office Manager
Administrative Manager
6 Yearsyrs
Service Representative Sales Consultant Leasing Consultant
Assistant Community Manager
5 Yearsyrs
Guest Services Agent Night Auditor Front Desk Supervisor
Assistant General Manager
5 Yearsyrs
Assistant General Manager Operations Manager
Branch Manager
6 Yearsyrs
Front Desk Supervisor Office Manager General Manager
Center Manager
6 Yearsyrs
Guest Service Supervisor Guest Services Manager Front Office Manager
Director Of Front Office
6 Yearsyrs
Front Desk Supervisor Assistant General Manager Operations Manager
Division Manager
8 Yearsyrs
Guest Services Agent Assistant General Manager Restaurant Manager
Food And Beverage Manager
5 Yearsyrs
Front Desk Agent Front Office Manager
General Manager
7 Yearsyrs
Front Office Manager Executive Housekeeper Assistant General Manager
Hotel Manager
5 Yearsyrs
Assistant General Manager General Manager Account Executive
Office Manager
5 Yearsyrs
Night Auditor General Manager Account Executive
Sales Manager
5 Yearsyrs
Operations Manager Sales Consultant Senior Sales Representative
Senior Representative
5 Yearsyrs
Service Representative Service Technician Service Supervisor
Service Lead
5 Yearsyrs
General Manager Account Executive Sales Manager
Service Manager
7 Yearsyrs
Office Manager Operations Manager Equipment Operator
Service Supervisor
6 Yearsyrs
General Manager Account Manager Operations Manager
Site Manager
7 Yearsyrs
Office Manager Home Health Aid Warehouse Associate
Warehouse Manager
5 Yearsyrs
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Guest Service Representative Demographics

Gender

  • Female

    70.4%
  • Male

    27.5%
  • Unknown

    2.2%

Ethnicity

  • White

    79.0%
  • Hispanic or Latino

    12.3%
  • Asian

    6.7%
  • Unknown

    1.5%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    61.3%
  • French

    9.9%
  • Portuguese

    3.6%
  • German

    2.7%
  • Italian

    2.5%
  • Chinese

    2.4%
  • Hindi

    2.3%
  • Arabic

    2.3%
  • Mandarin

    2.0%
  • Russian

    2.0%
  • Japanese

    1.9%
  • Vietnamese

    1.3%
  • Urdu

    1.1%
  • Cantonese

    0.8%
  • Tagalog

    0.8%
  • Polish

    0.8%
  • Filipino

    0.6%
  • Gujarati

    0.6%
  • Greek

    0.5%
  • Swedish

    0.4%
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Guest Service Representative

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Guest Service Representative Education

Guest Service Representative

Unfortunately we don’t have enough data for this section.

Job type you want
Full Time
Part Time
Internship
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Top Skills for A Guest Service Representative

CustomerServiceSkillsFrontDeskOperationsGuestServiceNightAuditPhoneCallsEnsureGuestSatisfactionHotelServicesGuestComplaintsDataEntryTelephoneCallsRoomReservationsGuestReservationsFrontOfficeRoomAvailabilityGuestAccountsGuestIssuesCustomerSatisfactionSpecialRequestsTravelDirectionsCustomerComplaints

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Top Guest Service Representative Skills

  1. Customer Service Skills
  2. Front Desk Operations
  3. Guest Service
You can check out examples of real life uses of top skills on resumes here:
  • Maintained cleanliness of store, operated cash register, developed customer service skills through training.
  • Managed front desk operations including record keeping, cash accounting for the front desk and paying vendors.
  • Provide quality guest service and support; respond to all inquiries, questions, requests, or complaints.
  • Train new employees and conduct night audit process efficiently.
  • Answer phone calls and assist families, look up appointments, direct people in the direction they need to go.

Top Guest Service Representative Employers

Guest Service Representative Videos

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