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Become A Guest Service Representative

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Working As A Guest Service Representative

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $21,040

    Average Salary

What Does A Guest Service Representative Do

A Guest Service Representative works in hotels, motels, spas, or other locations. They help guests get the information or service they need to make their stay enjoyable. Other duties include registering and assigning rooms to guests, as well as issuing room keys or cards.

How To Become A Guest Service Representative

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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3,058 Guest Service Representative jobs More

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Top Skills for A Guest Service Representative

CustomerServiceSkillsFrontDeskOperationsGuestServiceNightAuditPhoneCallsEnsureGuestSatisfactionHotelServicesGuestComplaintsDataEntryTelephoneCallsRoomReservationsGuestReservationsFrontOfficeRoomAvailabilityGuestAccountsGuestIssuesCustomerSatisfactionSpecialRequestsTravelDirectionsCustomerComplaints

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Top Guest Service Representative Skills

  1. Customer Service Skills
  2. Front Desk Operations
  3. Guest Service
You can check out examples of real life uses of top skills on resumes here:
  • Maintained cleanliness of store, operated cash register, developed customer service skills through training.
  • Managed front desk operations including record keeping, cash accounting for the front desk and paying vendors.
  • Provide quality guest service and support; respond to all inquiries, questions, requests, or complaints.
  • Train new employees and conduct night audit process efficiently.
  • Answer phone calls and assist families, look up appointments, direct people in the direction they need to go.

Top Guest Service Representative Employers

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What Kind Of Companies Hire a Guest Service Representative

  1. Motel 6
  2. Extended Stay America
  3. Target
  4. Holiday Inn Express
  5. Holiday Inn City Center
  6. Hampton Inn
  7. Red Roof Inn
  8. Courtyard by Marriott
  9. Candlewood
  10. Marriott International
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Guest Service Representative Videos

A Day in the Life: Call Center Agent