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Best guest service representative certifications
Guest service representative certifications allow job seekers to demonstrate their competency as an guest service representative to employers. However, not all guest service representative certifications provide the same value for job seekers.
The best certifications for a guest service representative are Certified Guest Service Professional (CGSP), Certified Front Desk Representative, and Certified Travel Associate (CTA).
Below is a list of the best guest service representative certifications. Obtaining an guest service representative certification will give you a leg up when you apply for jobs and increase your potential salary.
7 best certifications for guest service representatives
| Rank | Guest service representative certification | Organization |
|---|---|---|
| 1 | Certified Guest Service Professional (CGSP) | AHLAEI |
| 2 | Certified Front Desk Representative | AHLAEI |
| 3 | Certified Travel Associate (CTA) | ICTA |
| 4 | Certified Nutrition Specialist (CNS) | BCNS |
| 5 | Nationally Certified Medical Office Assistant (NCMOA) | NCCT |
| 6 | Managed Healthcare Professional (MHP) | HIAA |
| 7 | Certified Front Desk Manager (CFDM) | AHLAEI |
7 best guest service representative certifications
1. Certified Guest Service Professional (CGSP)
The Certified Guest Service Professional (CGSP) designation provides recognition for those individuals who know how to deliver exceptional service by engaging with their guests and creating memorable experiences. Recognized worldwide, the CGSP designation is the highest acknowledgment of awarding-winning guest service for employees in the hospitality and tourism industry.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 5 year(s)
2. Certified Front Desk Representative
A front desk representative's goal is to meet the needs of all guests staying with the hotel, and to provide any necessary services to ensure a customer's satisfaction. The Hospitality Skills Certification (HSC) brings the professional clout to the people who are in the front-line with guests.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 5 year(s)
3. Certified Travel Associate (CTA)
The Certified Travel Associate (CTA) program teaches front line travel professionals how to close more sales, improve efficiency, expand geography knowledge and fine-tune customer service skills, all while earning widely recognized industry credentials.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
4. Certified Nutrition Specialist (CNS)
Certified Nutrition Specialist professionals are on the front lines battling the epidemic of obesity and chronic disease, and the BCNS supports these efforts and certifies nutrition professionals who maintain the highest standard of nutrition competence.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 5 year(s)
5. Nationally Certified Medical Office Assistant (NCMOA)
Medical Office Assistants typically perform administrative duties for health care providers in office settings, although some may also perform basic clinical tasks (as allowed by state laws). Their responsibilities will vary by employer, but may include answering telephones, greeting patients, updating and filing medical records, completing insurance forms, handling correspondence, scheduling appointments, and handling billing or bookkeeping.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
6. Managed Healthcare Professional (MHP)
Earning the Center's MHP designation means that you've acquired the knowledge and skills to pursue a management position in the health insurance industry. You'll learn about management roles and organizational structures of managed care, as well as its operation and administration. And, you'll understand the unique developments and trends that have shaped managed care, as well as the policies and processes of the regulatory arena and evaluation measurements that determine the quality of managed care plans.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
7. Certified Front Desk Manager (CFDM)
Today's successful front desk managers must have effective human resource skills and rooms management expertise as well as sound judgment and practical skills. They must keep pace with change, improve their knowledge, and share their experience with others. The Certified Front Desk Manager (CFDM) designation provides recognition for these skills.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 5 year(s)
What is the best certification for a guest service representative?
The best guest service representative certification is Certified Guest Service Professional (CGSP). The Certified Guest Service Professional (CGSP) is awarded by the American Hotel and Lodging Association Educational Institute. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience.
Here's a bit more background on how to obtain this guest service representative certification:
- To become a certified Certified Guest Service Professional (CGSP), you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- Renew certification every 5 year.
The most common combination of guest service representative certifications include: Certified Guest Service Professional (CGSP), Certified Front Desk Representative, and Certified Travel Associate (CTA).
Online courses for guest service representatives to earn certifications
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