Post job

Guest service representative education requirements

Updated January 8, 2025
2 min read
Usually, guest service representatives don't need a college education. The most common degree for guest service representatives is bachelor's degree with 42% graduates, with only 24% guest service representative graduates earning high school diploma. Guest service representatives who decided to graduate from college often finish University of Phoenix or University of Central Florida. Some good skills to have in this position include reservations, guest service and cleanliness.

Popular guest service representative certifications include Certified Guest Service Professional (CGSP), Certified Front Desk Representative, or Certified Travel Associate (CTA). To improve guest service representative qualification and skills, we prepared some online courses to help in guest service representative education paths.

What education do you need to become a guest service representative?

What degree do you need to be a guest service representative?

The most common degree for guest service representatives is bachelor's degree, with 42% of guest service representatives earning that degree. The second and third most common degree levels are high school diploma degree at 24% and high school diploma degree at 22%.
  • Bachelor's, 42%
  • High School Diploma, 24%
  • Associate, 22%
  • Diploma, 6%
  • Other Degrees, 6%

What should I major in to become a guest service representative?

You should major in business to become a guest service representative. 24% of guest service representatives major in business. Other common majors for a guest service representative include hospitality management and health care administration.

Best majors for guest service representatives

20 best online courses for guest service representatives

Advertising disclosure

1. CVS Health Call Center Customer Service

coursera

The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...

2. Customer Service Fundamentals

coursera

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

3. IT service operations and Service Desk management

udemy
4.4
(2,841)

Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam...

4. Customer Service & Support For Customer Service Executives

udemy
4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

5. Customer Service Foundation

udemy
4.5
(290)

An introductory course about understanding the foundations of Customer Service...

6. Customer Service: 6 Keys To Exceptional Customer Service

udemy
4.6
(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

7. Start Improving Customer Service

udemy
4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

8. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

9. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

10. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

11. Customer Service Fundamentals: Putting People First

udemy
4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

12. Customer Service Basics: Improve your Service now

udemy
4.5
(889)

The basic golden rules to kickstart your service...

13. Customer Service, Customer Support, And Customer Experience

udemy
4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

14. Brilliant Customer Service: How to Impress your Customers!

udemy
4.7
(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

15. SAP Customer Service (CS/SM) - Service Management module

udemy
4.4
(960)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

16. ISO/IEC 20000-1:2018. Service management system

udemy
4.6
(2,777)

Understand the requirements for a service management system according to ISO/IEC 20000-1...

17. Introduction to Service Management with ITIL 4

udemy
4.5
(55,939)

Learn about service management, four dimensions, guiding principles, service value system, and ITSM best practices...

18. Customer Service: Keep 'em coming back!

udemy
4.5
(3,150)

How to give the best customer service in your industry and keep those customers raving about your business...

19. Outstanding Customer Service - The Ultimate Guide!

udemy
4.5
(292)

Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

20. Fundamentals of Logistics, Supply Chain & Customer Service

udemy
4.5
(3,822)

Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

Average guest service representative salary by education level

Guest service representatives with a Master's degree earn more than those without, at $31,174 annually. With a Bachelor's degree, guest service representatives earn a median annual income of $30,014 compared to $27,485 for guest service representatives with an Associate degree.
Guest service representative education levelGuest service representative salary
Master's Degree$31,174
High School Diploma or Less$26,603
Bachelor's Degree$30,014
Some College/ Associate Degree$27,485

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Browse office and administrative jobs