Guest service representative vs guest services associate

The differences between guest service representatives and guest services associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest service representative and a guest services associate. Additionally, a guest services associate has an average salary of $29,021, which is higher than the $26,847 average annual salary of a guest service representative.

The top three skills for a guest service representative include reservations, guest service and cleanliness. The most important skills for a guest services associate are PET, product knowledge, and guest service.

Guest service representative vs guest services associate overview

	Guest Service Representative	Guest Services Associate
Yearly salary	$26,847	$29,021
Hourly rate	$12.91	$13.95
Growth rate	-4%	-4%
Number of jobs	142,302	114,437
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a guest service representative do?

A guest service representative is responsible for supporting the front desk operations, assisting guests with their needs, and handling guests' inquiries. Guest service representatives duties' include processing payments, leading the guests to their respective rooms, responding to the guests' requests, escalating high-level complaints, maintaining the cleanliness and orderliness of the common areas, performing administrative duties, and suggesting recommendations for improving the guests' experience. A guest service representative should have excellent customer service and communication skills to increase the business's positive feedback.

What does a guest services associate do?

A guest services associate specializes in providing front desk assistance to guests, usually in a hotel or similar establishment. Some of their primary responsibilities are to greet clients, assign them to their rooms, process the check-in and check-outs, manage reservations, handle calls and correspondence, and fulfill requests. Aside from being the clients' primary point of contact, the associate is also responsible for coordinating with various hotel personnel to ensure that guests are satisfied with the establishment's amenities and services, all while implementing the hotel's safety policies and regulations.

Guest service representative vs guest services associate salary

Guest service representatives and guest services associates have different pay scales, as shown below.

	Guest Service Representative	Guest Services Associate
Average salary	$26,847	$29,021
Salary range	Between $20,000 And $34,000	Between $22,000 And $37,000
Highest paying City	Seattle, WA	San Francisco, CA
Highest paying state	Washington	Alaska
Best paying company	Seattle Seahawks	Stanford University
Best paying industry	Retail	Retail

Differences between guest service representative and guest services associate education

There are a few differences between a guest service representative and a guest services associate in terms of educational background:

	Guest Service Representative	Guest Services Associate
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Guest service representative vs guest services associate demographics

Here are the differences between guest service representatives' and guest services associates' demographics:

	Guest Service Representative	Guest Services Associate
Average age	40	40
Gender ratio	Male, 29.9% Female, 70.1%	Male, 34.5% Female, 65.5%
Race ratio	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.5% White, 55.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 20.6% Asian, 6.6% White, 54.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between guest service representative and guest services associate duties and responsibilities

Guest service representative example responsibilities.

Manage department's expenses, complete weekly schedules, oversee payroll accuracy and act as a mentor to fellow supervisors.
Provide energetic and enthusiastic customer service to VIP clientele.
Operate PBX system including mail/message service; for hotel reservations
Handle phone inquiries and phone communications to verify upcoming reservations and pet medical records.
Exhibit exemplary customer service to patients while providing a therapeutic and comfortable environment within the clinic.
Operate machinery for pools and slides and CPR certify

Guest services associate example responsibilities.

Manage the PBX telephone system by answering calls about city attractions, dining, services, policies, and directions.
Manage crew by utilizing professional leadership skills.
Participate in execution of marketing events such as concerts, celebrity meet and greets, giveaways, parties and tournaments.
Process customer account payments utilizing IBM POS technology.
Distribute all merchandise for promotional purposes and giveaways.
Operate PBX telephone system and assist with inventory responsibilities.

Guest service representative vs guest services associate skills

Common guest service representative skills

Reservations, 22%
Guest Service, 15%
Cleanliness, 7%
Good Judgment, 6%
Customer Service, 6%
POS, 4%

Common guest services associate skills

PET, 34%
Product Knowledge, 21%
Guest Service, 8%
Reservations, 7%
Customer Service, 3%
Front Desk, 3%

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Office and Administrative Industry
Guest Service Representative
Guest Service Representative vs Guest Services Associate

Updated January 8, 2025

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