How to hire a guest service representative

How to hire a guest service representative, step by step

Here's a step-by-step guest service representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a guest service representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new guest service representative
• Step 8: Go through the hiring process checklist

What does a guest service representative do?

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1. Identify your hiring needs

   First, determine the employments status of the guest service representative you need to hire. Certain guest service representative roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect guest service representative also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list shows salaries for various types of guest service representatives.

   Type of Guest Service Representative	Description	Hourly rate
   Guest Service Representative	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$9-16
   Customer Service Trainer	A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues... Show more	$12-19
   Customer Service Desk	The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, make reservations, and resolve various issues... Show more	$12-22

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Reservations
   • Guest Service
   • Cleanliness
   • Good Judgment
   • Customer Service
   • POS
   • Guest Issues
   • Cash Handling
   • Computer System
   • Night Audit
   • Property Management System
   • GSR
   • Excellent Interpersonal
   • Team Work

   Check all skills

   Responsibilities:

   • Manage department's expenses, complete weekly schedules, oversee payroll accuracy and act as a mentor to fellow supervisors.
   • Provide energetic and enthusiastic customer service to VIP clientele.
   • Operate PBX system including mail/message service; for hotel reservations
   • Handle phone inquiries and phone communications to verify upcoming reservations and pet medical records.
   • Exhibit exemplary customer service to patients while providing a therapeutic and comfortable environment within the clinic.
   • Operate machinery for pools and slides and CPR certify

   More guest service representative duties

3. Make a budget

   Including a salary range in your guest service representative job description is a great way to entice the best and brightest candidates. A guest service representative salary can vary based on several factors:

   • Location. For example, guest service representatives' average salary in arkansas is 40% less than in washington.
   • Seniority. Entry-level guest service representatives earn 41% less than senior-level guest service representatives.
   • Certifications. A guest service representative with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a guest service representative's salary.

   Average guest service representative salary

   $12.91hourly

   $26,847 yearly

   ---

   Entry-level guest service representative salary

   $20,000 yearly salary

   Updated December 18, 2025

   Average guest service representative salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Washington	$33,686	$16
   2	California	$32,498	$16
   3	District of Columbia	$31,047	$15
   4	New York	$30,747	$15
   5	Minnesota	$29,390	$14
   6	Wisconsin	$28,173	$14
   7	Colorado	$27,449	$13
   8	Arizona	$27,405	$13
   9	Illinois	$26,678	$13
   10	North Carolina	$25,753	$12
   11	Kansas	$25,543	$12
   12	Nevada	$25,421	$12
   13	Pennsylvania	$25,152	$12
   14	Tennessee	$24,938	$12
   15	Michigan	$24,834	$12
   16	Ohio	$24,605	$12
   17	Indiana	$24,595	$12
   18	Florida	$24,440	$12
   19	South Dakota	$24,221	$12
   20	Nebraska	$23,967	$12

   Average guest service representative salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Seattle Seahawks	$42,814	$20.58
   2	Columbia University in the City of New York	$36,949	$17.76
   3	American Museum of Natural History	$35,398	$17.02
   4	AEG	$34,850	$16.75	17
   5	KPMG LLP	$33,694	$16.20	1
   6	Aspen Snowmass	$32,895	$15.81	8
   7	AT&T	$32,725	$15.73	17
   8	Tufts Medical Center	$32,147	$15.46
   9	Mayo Clinic	$32,102	$15.43	2
   10	Cancer Treatment Centers of America	$31,739	$15.26
   11	Novant Health	$31,492	$15.14
   12	San Diego Zoo Wildlife Alliance	$31,175	$14.99
   13	Radisson Hotels International Inc	$31,103	$14.95
   14	Saint Louis Science Center	$31,068	$14.94	1
   15	Hyatt Hotels	$30,964	$14.89	77
   16	SSM Health	$30,884	$14.85	18
   17	Essentia Health	$30,873	$14.84	3
   18	Harris Health System	$30,820	$14.82
   19	AtlantiCare	$30,741	$14.78	8
   20	DoubleTree by Hilton Portland	$30,425	$14.63	11

4. Writing a guest service representative job description

   A guest service representative job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a guest service representative job description:

   Guest service representative job description example

   The Guest Service Representative position is responsible for interacting with guests to ensure a memorable experience throughout the ski area. This position may cover work areas such as base area, on-mountain and parking lots.
   Essential Job Functions
   Greet guests and maintain a friendly and helpful attitude dealing with guest needs Be able to answer questions, promote and offer information about the resort and surrounding area Set-up, operate, maintain and breakdown work area while ensuring a safe and neat environment Report complaints and guest concerns to supervisor in a timely manner Collect, handle and store ski/snowboard equipment Conduct market research surveys with on-site guests when necessary Perform other duties as assigned
   
   Qualifications
   
   High School diploma or equivalent Previous experience in the guest service industry preferred General knowledge of the resort and area preferred Basic computer skills preferred Basic accounting skills preferred
   
   Additional Information
   
   Supervision Given and Received
   Supervision Given: This position has no supervisory responsibilities.
   Supervision Received: Works under direct supervision of the Guest Services Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.
   
   Work Environment and Physical Demands
   Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time
   Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces
   Must be able to frequently lift, push or pull up to 50 lbs individually or with assistance
   
   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-###-####.
   
   This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
   
   Aspen Skiing Company / ASPENX / The Little Nell /Limelight Hotelis an equal opportunity employer.
   
   For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits
   
   As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace.Read more about our policies as it relates to employee safety here

   Copy this example

   

5. Post your job

   To find the right guest service representative for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with guest service representatives they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit guest service representatives who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your guest service representative job on Zippia to find and recruit guest service representative candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting guest service representatives requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new guest service representative

   Once you have selected a candidate for the guest service representative position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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