Guest Service Representative remote jobs

We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Pay $18/HR (Monday-Friday Day Shift) Work Environment: In-office training for 10 weeks. After successful training this position will become work from home. Additional Info: Must have reliable transportation and home internet access Must have Long Term Care, Medicare, or Medicaid experience for this role Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements: High school diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Excellent communication skills and Microsoft Office Suite

We are currently looking for responsible and detail-focused individuals to join our remote team as Customer Service & Documentation Operations Representatives. This work-from-home position supports daily business operations by assisting customers and maintaining accurate documentation within internal systems. The role is well suited for individuals who are organized, reliable, and comfortable working independently while following clear guidelines. In this role, you will communicate with customers through inbound phone calls and written communication channels such as email or internal messaging platforms. Your primary responsibility will be to respond to general inquiries, provide basic assistance, and ensure customers receive accurate and clear information. A professional, respectful, and patient communication style is required, as you will represent the company during every interaction. All customer interactions must be recorded accurately to support internal tracking and service quality. Alongside customer service duties, you will perform documentation and records entry tasks. These responsibilities include entering information into internal databases, reviewing documents for accuracy and completeness, updating existing records, and organizing digital files. Attention to detail is critical, as the information you process supports internal workflows, reporting, and operational decision-making. This position involves routine and structured tasks that require focus and consistency. Training materials, written procedures, and quality standards will be provided during onboarding to help you understand systems and expectations. Although the role is remote, regular communication with supervisors and team members will take place through online tools to ensure alignment and support. Applicants must have access to a reliable internet connection, a personal computer or laptop, and a quiet workspace suitable for professional communication. Basic computer skills are required, including familiarity with email, spreadsheets, and web-based systems. Strong time management skills and dependability are essential to meet assigned schedules and deadlines. Previous experience in customer service, administrative support, or documentation roles is helpful but not required. Entry-level candidates who demonstrate a positive attitude, attention to detail, and willingness to learn are encouraged to apply. Training and ongoing support will be provided to help new team members succeed. Work schedules may be part-time or full-time depending on operational needs. Compensation and schedule details will be discussed clearly during the interview process. This position does not require any application fees, equipment purchases, or upfront payments.

We are looking for a dedicated and empathetic Inbound/Outbound Call Center Representative to join our Patient Services team. In this role, you will be responsible for making inbound/outbound calls to an existing patient list to schedule doctor appointments. The ideal candidate will have excellent communication skills, a compassionate approach to patient interactions, and the ability to manage a high volume of calls efficiently. Key Responsibilities: Outbound Calling: Make a minimum of 25 outbound calls per hour to existing patients to schedule doctor appointments. Inbound: Take high volume incoming calls from patients to assist in scheduling doctor appointments. Navigate through multiple applications to answer insurance and account questions. Appointment Scheduling: Accurately book and confirm appointments based on patient availability and doctor schedules with a goal of setting a minimum of 125 appointments per month. Patient Interaction: Engage with patients in a courteous and professional manner, addressing their questions or concerns and providing relevant information about their appointments. Data Management: Update patient information, appointment details, and call outcomes in the company's scheduling and CRM systems. Documentation: Maintain accurate records of patient interactions and appointment status, ensuring all information is entered correctly and promptly. Compliance: Adhere to privacy regulations and company policies regarding patient information and appointment scheduling. Feedback and Improvement: Report any issues or patient feedback to the Call Center Manager to help improve processes and patient satisfaction. Performance: Maintain and exceed company metrics for outbound and inbound calls and appointments set. Qualifications: Experience: Previous experience in a call center or customer service role is preferred, particularly in a healthcare or insurance setting. Training will be provided. Communication Skills: Strong verbal communication skills with a focus on clear, compassionate, and effective patient interaction. Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and maintain a high level of productivity. Technical Proficiency: Familiarity with scheduling software and CRM systems is a plus; proficiency in data entry and technical aptitude use required. Attention to Detail: High attention to detail to ensure accuracy in scheduling and patient information. Empathy: Ability to approach each call with empathy and professionalism, particularly when dealing with sensitive patient information. Working Conditions: Schedule: Full-time. Flexibility in scheduling may be required based on call volume and patient needs. Hours are Monday-Friday between the hours of 8:30-6:00. There are occasional Saturdays based on Company needs Environment: Remote work environment. Noise Requirements: Must be able to provide and maintain a quiet, distraction-free workspace with zero background noise to ensure clear, professional-quality inbound and outbound calls.

Job Details: Job Title: Customer Services Specialist II Work from home: Monday & Friday Onsite: Tuesday, Wednesday & Thursday Duration: 6 Months Summary: Reviews analyzes, evaluates, validates provider/producer information against business/credentialing requirements and maintains information on Credentialing databases. Supports extensive research and analysis of sensitive provider/producer issues; addresses data integrity issues. Process agent onboarding contracts. Verify insurance licenses, add appointments. Work with agents to ensure records are complete and validated. Utilize various systems and websites to ensure accuracy. Job Responsibility Reviews analyzes, evaluates, validates provider/producer information against business/credentialing requirements and maintains information on Credentialing databases. Supports extensive research and analysis of sensitive provider/producer issues; addresses data integrity issues. Process agent onboarding contracts. Verify insurance licenses, add appointments. Work with agents to ensure records are complete and validated. Utilize various systems and websites to ensure accuracy. Required Qualifications High School Diploma or GED (required) 1-3 years of customer service experience Insurance industry knowledge (preferred) Strong attention to detail and quality standards Excellent organizational skills with the ability to prioritize and manage multiple tasks Strong analytical and research skills Ability to work independently with minimal supervision Excellent verbal and written communication skills (emails, memos, letters) Ability to handle confidential information reliably and tactfully Proficiency with Microsoft Office applications (Word, Excel, Access) and internet-based tools Ability to build and maintain effective working relationships with internal teams and external partners Education Master's Degree level Family Nurse Practitioner program with current National Board Certification and State of Employment license to practice in the Advanced Practice Nurse role. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name:- Pihul Kumar Raj Email:- **************************** Internal Id #- 25-55013

We're looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Duties: • Distributes all benefit enrollment materials and determines eligibility. • Handle incoming customer service calls • Dispatch incoming customer phone calls • Accept customer calls and return customer • Respond to client requests for coverages while representing their best interests. • Create and explain individualized policies via our Needs Analysis system. • Work and learn from management teams to stay up to date on new products, services, and policies. Job Benefits: • Full training provided • 100% work from home. • Competitive compensation. • Paid weekly along with earned bonuses. • Career advancement opportunities. • Full benefits after 3 months. • Values a healthy work-life balance

Now accepting applicants for Focus Group studies. Earn up to $750 per week part-time working from home. Must register to see if you qualify. No call center representative agent experience needed. Call Center Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: $75-$150 (per 1 hour session) $300-$750 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Call center representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Job Description: Call Center Bilingual Collections Representative (English/Spanish) - Hybrid This full-time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish. This hybrid-remote position reports to our 600 NW 79th Ave, Miami, FL 33126 location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly. This is your opportunity to be the voice of AT&T - a global leader in communications and technology working in a hybrid role that works both in center and from home. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer, helping them to stay connected to what matters the most. Pay Transparency: Our Premier Service Consultant position earns $22.16 hourly. Not to mention all the other amazing rewards that working at AT&T offers. How You'll Make an Impact: In this multi-faceted role, you'll be trained to provide billing support and perform collections management to recover past due account balances and retain customers. You'll use effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions. Your goal will be to bring delinquent accounts current while upholding our commitments to delivering excellent service and fostering customer loyalty. What Your Day-to-Day Will Look Like: You'll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions. You'll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&T's product and services to effectively service and retain customers. You'll be an expert at simplifying the explanation of customer bills, rate plans and features of AT&T's products and services. You'll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures. You'll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required. In this full-time Hybrid position (40 hours/week) you'll be working in center 3-4 days weekly and remotely from home 1-2 days weekly. You'll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer's call and provide exceptional service. Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business. Key expectations to succeed: Unwavering Customer Focus Strong Work Ethic Adaptability Problem-Solving Skills Attention to Details Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone Tuition reimbursement program Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and an additional PTO is provided based on the bargaining group to which you are hired. Paid Parental Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Work From Home/Hybrid Requirements: You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you! Your future is calling. Apply today! LI-Hybrid Weekly Hours: 40 Time Type: Regular Location: Miami, Florida It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. d24ad0b8-823f-4e68-a892-2986ccdf7392

Job Description Customer Service Rep Dynamic Dies in Holland, OH is looking to hire a full-time Customer Service Rep. Are you looking to build a career in customer service? Are you passionate about taking care of your customers? Would you like to work for a family-owned company that values its employees? If so, please read on! This position for Customer Service Rep earns a competitive wage which scales based on experience. We provide a competitive benefits package that includes medical and dental as well as great perks, including employee appreciation events, free food, games, prizes, and schedule flexibility. If this sounds like the right opportunity for you, apply today! ABOUT DYNAMIC DIES Founded in 1971, we are one of the largest manufacturers of tooling for the corrugated box industry. We began as a small business in a rented garage and have expanded to a multi-state operation consisting of four manufacturing facilities located in Toledo, Ohio, Pittsburgh, PA, Indianapolis, IN, and Middletown, Ohio. Our state-of-the-art graphics operation is centralized at our Toledo manufacturing facility which is also home to our corporate offices. Our company now has around 200 employees, and we have been voted as a top workplace by our employees in 2017, 2021 and 2024. The foundation of our company was built on mutual respect for others, hard work, and an unyielding pride in getting the job done right. We would not be where we are today without our dedicated employees, some of whom have been with us since the beginning! They take pride in their work, and we give back by providing a positive work environment and a comprehensive benefits package. A DAY IN THE LIFE OF A CUSTOMER SERVICE REP Imagine walking through the grocery store and checking the boxes to see if you entered the order for that box. Or at your child's next birthday, their gift came in a box you helped create. As a Customer Service Rep that's what you do-transform orders into on-shelf realities. In this Customer Service role, you are the everyday voice of the company to our customers. You will have a set group of customers and will be responsible for entering orders and generating quotes for our customers. You will respond to customer emails and requests in a helpful, timely manner always keeping in mind that our customer is our top priority. Using your keen eye for detail, you will ensure all information that is needed for production is complete. You will be the contact for any issues or concerns from your customers as well as issues from production. Because every job we do is custom, you enjoy the job variety this brings as well as learning something new with each order you handle. You find great satisfaction in solving problems and working in a fast-paced environment. QUALIFICATIONS FOR CUSTOMER SERVICE REP 3 years Customer Service experience in a manufacturing environment or problem-solving environment Excellent communication skills both verbally and written Strong computer skills-including Excel, Outlook and Sharepoint Good attention to detail Strong organizational skills and the ability to manage multiple projects and priorities Good mathematical skills Do you want to be part of a great team that has been named a Top Workplace? Are you looking for a company that takes care of their employees? Are you looking for excellent benefits and a great work environment? If yes, you might just be perfect for this Customer Service position at our company! WORK SCHEDULE FOR CUSTOMER SERVICE REP This position will work from 8 AM - 4:30 PM with occasional overtime to service the customer's needs. Work from home flexibility may be available after 1 year in the position. ARE YOU READY TO JOIN OUR TEAM? If you feel that you would be right for this Customer Service Rep job, please fill out our initial mobile-friendly application. We look forward to meeting you! Location: 43528 Job Posted by ApplicantPro

Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We're focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. At Fortune Brands, we're building something big. We're advancing exciting innovations in all of our products and processes. We're delivering trust, dependability, sustainability, and style. To make it all happen, we've transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential. When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here. Job Description The Associate Product Consultant is responsible for providing high quality customer care to create a positive experience for consumers. This role requires the ability to work in a fast-paced environment that entails the management of inbound calls, emails from customers when they have product and warranty questions. This is a remote role. Regular hours are Monday through Friday from 8am to 5pm CST. RESPONSIBLIITIES: Deliver exceptional customer experiences, enhancing the reputation of FBIN products through positive interactions. Manage inbound calls, accurately identifying issues and providing clear solutions for product and technical support. Use technology to assist consumers with product identification, troubleshooting, and guiding them through repair/installation processes. Resolve challenging consumer situations, ensuring positive outcomes for both the customer and FBIN. Meet or exceed daily performance targets in call quality, management, and productivity while following all processes and procedures. Accurately document customer interactions, product details, and troubleshooting efforts for efficient record-keeping. Qualifications High School diploma or equivalent required. 2+ years experience in a contact center or other fast-paced customer service environment required. Excellent professional communication skills required, both verbal and written Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus Must be able to thrive in a work environment that demands high-level focus, low mobility, and high observation Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department's Remote Work Policy PREFERRED QUALIFICATIONS: Associate's or Bachelor's degree is preferred Prior ERP (SAP, Oracle, etc.) experience preferred Additional Information ADDITIONAL INFORMATION: Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary for this role is : $37,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan. At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates. Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com. Equal Employment Opportunity Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information. Important Notice: Protect Yourself from Fraudulent Job Postings To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.

Are you a people person with a passion for helping others? BloomNation.com, a rapidly growing company dedicated to empowering local florists, is looking for a Customer Service Representative to join our team! In this role, you'll be the first point of contact for our valued customers and floral partners, providing top-notch support via phone and email. If you're empathetic, solutions-oriented, and thrive in a fast-paced environment, we want to hear from you!What You'll Do: Be the voice of BloomNation: Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email. Problem-solve with a smile: Listen to customer inquiries, diagnose issues, and provide helpful solutions. Escalate when necessary: Accurately identify and escalate complex technical issues to our engineering team. Advocate for our users: Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns. Share your insights: Identify trends and suggest improvements to enhance our support processes and overall user experience. Become a product expert: Help customers and partners maximize their use of BloomNation's platform to grow their businesses. What You'll Bring: A natural knack for connecting with people: You're a friendly, optimistic, and caring individual who loves building relationships. Passion for small businesses: You're excited to support local florists and be part of a growing startup. Tech-savviness: You're comfortable learning and using various support tools (experience Salesforce or similar platforms is a plus!). Exceptional communication skills: You can clearly and effectively communicate both in writing and over the phone. Bilingual: Spanish speaking is a plus! Grace under pressure: You can work efficiently and maintain a positive attitude in a fast-paced environment. Customer service experience: Previous experience in a customer-facing role (retail or service industry experience is a big plus!) is highly valued. More about us - PromenadePromenade is a mission-driven company empowering local businesses with products and services that allow them to thrive online and offline. We build vertically-focused software catered to each industry we serve, leveling the playing field between the small business and large aggregators. Promenade was originally founded in 2011 as BloomNation, the nation's premier network for local florists, disrupting the multi-billion dollar floral industry. After helping thousands of local florists across the country, we doubled down on our mission and began helping more small businesses who carried the same challenges of acquiring and retaining their own customers. Today, Promenade creates software for four industries - BloomNation (Floral), Promenade (Food, Liquor and Butchers) . The company is based in Santa Monica, CA along with Remote roles. Additional highlights…Backed by premier industry investors such as Andreessen Horowitz (AirBnB, Box, Facebook, Lyft, Twitter, etc.), Spark Capital (Tumblr, Upworthy, Warby Parker, etc.), and Crunch Fund (Square, Uber, etc.) Named one of Entrepreneur's “5 Sizzling Silicon Beach Startups to Watch” Located one block away from the beach on the world-famous 3rd Street Promenade in Santa Monica Why join Promenade?If you want a front-row seat in seeing a company disrupt a massive industry and you love the idea of helping hardworking business owners that serve our local communities and neighborhoods, this is your place. At Promenade, everyone has a voice to create change and move the needle. No hierarchy, no bureaucracy, no politics...just real people working on solving real problems.

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. CUSTOMER SERVICE REPRESENTATIVE-Work From Home-(Full Time) SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile . In our 54th year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI. Position Overview Customer Service Representatives are responsible for responding to customer service calls and correspondence according to Standard Operating Procedures and contact requirements and other duties, as assigned. This position receives calls from child support customers and other stakeholders and responds following Standard Operating Procedures and contract requirements, processes correspondence in accordance with Standard Operating Procedures and contract requirements. Customer Service Representatives document correspondence and contacts in accordance with Standard Operating Procedures and contract requirements and are responsible for completing SMI system and State system updates in accordance with Standard Operating Procedures and contract requirements. Required Skills: Knowledge of: Customer service techniques, including how to handle upset callers Policies and procedures involved in SDU payment processing Child support policies SMI and state client's child support system Modern office practices, procedures, and equipment Ability to: Interpret, apply, analyze, and explain laws, procedures, and regulations pertaining to SDU payment processing procedures and programs Maintain accurate and interrelated records Respond promptly to customer needs Identify and resolve errors Work with integrity and ethically Work independently with little direction Meet schedules and timelines Work confidentially with discretion Communicate effective, both orally and in writing Apply interpersonal skills using tact, patience, and courtesy Work varied schedules and overtime hours, as necessary Required Experience: High school diploma or equivalent and at least one year prior experience in an area of service delivery, customer service, call center technology, or other related field or an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the work Must be proficient in data entry skills including keyboard, mouse, and 10-key pad and have experience and knowledge of software such as Microsoft Word, Excel, and other Windows products Pay rate is $14.15/hr - Higher rate if fully Spanish/English bilingual Perks: Work from home! Paid training! Set schedule: Monday - Friday between 8:00am CT- 6:00pm CT Benefits effective after 30 days of employment 401(k) Gym Membership Reimbursements Career Growth Opportunities Exciting, Fun and Supportive Virtual Work Environment Coworkers Who Feel Like Family We are an Equal Opportunity Employer. We are a Drug Free Workplace. #WeHireVets-Spouse #WelcomeVets

At Contec, we strive to be the best at bringing creative technology and people based solutions to the world's broadband service providers and electronics OEM's. We enable our customers to extend service life and maximize financial returns from their investments in customer premise equipment and electronics hardware while maintaining or improving their customer experience. Operating from out network of service centers we provide our customers with solutions that leverage our proprietary testing and repair technology to accurately and efficiently manage returned devices. For more complex repairs we leverage our low-cost repair locations so we can maintain the perfect balance of speed and cost that is right for each customer. Our custom kitting resources also allow us to effectively fulfill direct to customer and bulk product orders to ensure a positive end-customer experience. Training Hours: 11am-8pm EST (10am-7pm CST), Monday - Friday Work Hours: 2pm-11pm EST (1pm-10pm CST), Friday - Tuesday w/Wednesday and Thursday Off As a Virtual Repair Representative, you will be responsible for answering inbound calls from customers experiencing issues and will be expected to troubleshoot all Xfinity products to repair and restore the customers' services. You will need to follow established troubleshooting steps through the use of troubleshooting tools (ITGs) and will be expected to follow the ITG and trust the resolution the tool provides. Aside from providing a positive customer experience, sales will be key and one of your critical job responsibilities. You will be expected to discover customer needs and sell the value and benefits of Xfinity products with every customer interaction. Meeting your sales goals will be a large part of how your overall performance is measured in this role. Most of the calls in this role will be related to Repair and technical troubleshooting. Periodically you will be expected to assist by handling overflow calls from other queues during high call volume periods. Job Description Core Responsibilities: Responsible for providing end-to-end support for our customers and communities to ensure a positive experience and that is in accordance with the Company's service delivery strategy. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. Responsible for responding to requests regarding technical questions and problem resolution related to company products as well as customer equipment. Actively puts the customer needs and wants at the center of all interactions. Creates a personal connection to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications and internal/external customer interactions. Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries through both verbal and written means to maximize the customer experience, with demonstrated ability to articulate relevant information. Follows established troubleshooting procedures, including use of appropriate resources and desktop tools. Effectively works to build a consultative relationship with the customer to create understanding, set clear expectations by providing accurate information and resolve all issues. Takes a consultative approach to finding custom solutions to customers' needs. Resolves customer complaints/concerns through active listening, empathy, professionalism and problem solving. Illustrates competencies of a technology enthusiast. Multitasks between multiple tools and systems with ease (billing systems, knowledge base, technical tools etc.) to apply information to any customer interaction. Improves customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products and services. Based on the customers wants and needs, acts as a product consultant, articulating appropriate product solutions, features and benefits. Corrects discrepancies on customers' accounts and researches service disruptions as necessary. Demonstrates functional skill in communicating and explaining basic account information to the customer with focus on first-call resolution. Demonstrates awareness of company policies and procedures while applying sound judgment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII). Educates and promotes self-service options. Must be able to work in a fast-paced, structured, dynamic and high transaction environment, with the ability to maintain composure in stressful situations. Demonstrates ability to achieve established goals and performance metrics and attends trainings as required. Works independently and seeks Supervisor support when necessary. Interacts with customers via telephone, e-mail, SMS or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Qualifications U.S. Eligibility Requirements: Interested candidates must submit an application and resume/CV online to be considered Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract? Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure Additional Information All your information will be kept confidential according to EEO guidelines.

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home. As a leader in the home services software-as-a-service (“SaaS”) space, we've built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Job Title: Licensed Customer Service Representative Location: United States Workplace Type: Remote Job Summary The future is bright for the Porch Group, and we'd love for you to be a part of it as our Licensed Customer Service Representative, HOA. Homeowners of America - is a nationwide insurance broker that's laser-focused on customer satisfaction. We were founded as a subsidiary of Porch Group and our mission is to make it fast and easy to find the best insurance for your needs and budget. Think of us as an insurance concierge, where we do the comparison shopping for you. You can shop online anytime or call us to get quotes from high-quality carriers like Progressive, Safeco, Nationwide, Travelers, and more. We offer home, auto, flood, and umbrella coverage, along with a variety of money-saving bundling options. What You Will Do As A Licensed Customer Service Representative, HOA • Answer incoming calls and respond to customer questions regarding policies and billing and/or forward call to appropriate personnel as needed • Understand and comply with the assigned level of authority taking payments and mortgage verifications • Research customer inquiries and respond to appropriate parties in a timely manner • Process calls in a manner that ensures service levels are met or exceeded • Process requests within authority level and properly document files • Interface with team members, management, and customers in reference to customer service issues • Recognize when to refer callers to underwriters and ability to do so in a timely manner • Manage large volume of inbound and outbound calls • Provide accurate, valid and complete information by using the right methods/tools • Follow communication procedures, guidelines and policies What You Will Bring As A Customer Service Representative, HOA • One or more active license in Property & Casualty • 2+ years of customer service in a call center environment • Ability to work independently and effectively in a fast paced, high volume call center. • Strong attention to detail and good decision-making skills. • Proven business and analytical problem-solving skills. • Product knowledge of Property and Casualty Insurance • Gather and analyze information skillfully • Ability to learn and properly process information with Company specific software • Ability to follow policies and procedures • Ability to maintain confidentiality • Demonstrated ability to effectively manage difficult or emotional customer situations • High school diploma or general education degree (GED) • 2+ years of Property and Casualty Insurance experience and/or training; or equivalent combination of education and experience • Insurance experience, preferably with an insurance agency or direct carrier • Experience with homeowners' insurance preferred • Bilingual in Spanish preferred • Regular, predictable attendance • Ability to adapt to change • A positive attitude and takes pride from doing great work • Self-motivated with a desire to succeed The application window for this position is anticipated to close in 2 weeks (10 business days) from 12/10/2025. Please know this may change based on business and interviewing needs At this time, Homeowners of America does not consider applicants from the following states or jurisdictions for Remote positions: Alabama, Alaska, Arkansas, Colorado, Connecticut, Delaware, the District of Columbia, Hawaii, Maryland, Mississippi, Montana, Nebraska, Nevada, New Hampshire, North Dakota, Utah, Vermont, Virginia, West Virginia, or Wyoming. What You Will Get As A Porch Group Team Member Pay Range*: $20.19 - $26.92 Hourly *Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location. Our benefits package will provide you with comprehensive coverage for your health, life, and financial wellbeing. Our traditional healthcare benefits include three (3) Medical plan options, two (2) Dental plan options, and a Vision plan from which to choose. Critical Illness, Hospital Indemnity and Accident plans are offered on a voluntary basis. We offer pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options. We provide company paid Basic Life and AD&D, Short and Long-Term Disability benefits. We also offer Voluntary Life and AD&D plans. Both traditional and Roth 401(k) plans are available with a discretionary employer match. Supportlinc is part of our employer paid wellbeing program and provides employees and their families access to on demand guided meditation and mindfulness exercises, mental health coaching, clinical care and online access to confidential resources including will preparation. LifeBalance is a free resource to employees and their families for year-round discounts on things like gym memberships, travel, appliances, movies, pet insurance and more. Our wellness programs include paid vacation of 10 days per year accrued on an hourly basis, company-paid holidays of typically nine per year, paid sick time, paid parental leave, an employee assistance program (EAP), identity theft program, travel assistance, will preparation, and fitness and other discounts programs. What's next? Submit your application and our Porch Group Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have! Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work. Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. Porch Group is an E-Verify employer. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

We're Okay Humans, an in-person, talk therapy shop, from the Founders of Drybar and Squeeze. We're seeking a skillful and kind human to join our team and assist our guests in their therapy journey. Our mission is to make going to therapy feel okay in every way because we believe humanity can heal when we prioritize emotional wellness. We are committed to ensuring your experience with us is positive, rewarding, and fulfilling. A bit about us: Okay Humans was designed to make face-to-face talk therapy more accessible. With easy-to-search therapist bios, a revolutionary app-based booking and payment platform, an affordable monthly membership, and a warm and inviting modern environment, we know it's the best way for our guests to take care of their emotional wellness. Interested in joining this feel-good revolution? We'd love to chat! Learn more about our culture and company values at *************************** BENEFITS & PERKS 100% work from home Competitive pay & flexible schedules Comprehensive health benefits (health, dental, medical) Paid time off Retirement program Growth and leadership opportunities in management and training A revolutionary, feel-good culture Exclusive discounts at our sister brand Through our philanthropic partnership with Story Pirates Changemakers, team members can participate in local events & workshops for kids in need $17/hour + benefits ABOUT YOU You are experienced in resolving guest issues for high-volume B2C technology businesses. You are technically proficient, a self-starter, and adaptive to change. You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who interacts with you. Words that describe you include: customer service obsessed, creative, energetic, and detail-oriented. You have a hospitality orientation, are gracious and patient, warm in nature with strong communication skills. Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the therapy experience, for our guests - as well as for you and your future. You are passionate about all things health and wellness and wholeheartedly believe in the benefits of therapy for a balanced lifestyle. You can't help but grow and are constantly striving to be your best self, and you're excited to leap into a rewarding adventure with Okay Humans. YOUR RESPONSIBILITIES AT OKAY HUMANS Respond to guest inquiries via email, phone, and SMS Expert at all things app-related! Okay Humans's experience is digital end-to-end so you'll assist guests with downloading our app, setting up their account, booking sessions, becoming a member, completing their measurement surveys, and so much more Serve as the liaison that connects guest feedback with internal teams such as Marketing, Product, Shop Management, and Front of House Operations Employ a mastery of internal tools from payment portals to session scheduling Identify opportunities to improve the guest experience, internal processes, and tools Please note, this is a remote / work-from-home opportunity EXPERIENCE REQUIREMENTS 1+ years experience working in customer service at a high-volume B2C technology business Excellent people skills and a strong focus on customer service Strong written and oral communication skills Outstanding problem solving and troubleshooting skills Able self-starter with the ability to multitask in a dynamic startup environment Experience working with ZenDesk preferred Must be able to work weekends Must live in Los Angeles Metro area

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride . Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more. Check out what's nearby, or inquire with our concierge team for recommendations on what to see, eat, and do in Pasadena and nearby Los Angeles. DEPARTMENT: Front Office JOB TITLE: Front Office Agent REPORTS TO: Front Office Manager SUPERVISES: N/A PRIMARY OBJECTIVE OF POSITION: Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Langham's high standards of quality. In addition to support the Shared Values of the Hotel. RESPONSIBILITIES AND JOB DUTIES: Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Langham marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest-rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Regular attendance in conformance with the standards, which may be established by Langham from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully support with the Hotel's Shared Values for the safe and efficient operation of hotel facilities. Employees who violate the Hotel Shared Values will be subject to disciplinary action, up to and including termination of employment Summon front service/bell assistance to escort guests to their rooms as appropriate. Provide safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the customer. File access slips in room order. Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. Use the photocopier to make copies of items as required. File registration cards in room number order. Retrieve registration cards from the files for each check out. Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. PHYSICAL DEMANDS: Periods of standing exceeding 50% of shifts are required. Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment. Ability to lift up to 50 pounds including pushing and pulling on a daily basis. Considerable repetitive motion of hands and wrists as relates to the use of computer keyboards is possible. SPECIAL SKILLS REQUIRED: Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Hearing and visual ability to observe and detect signs of emergency situations. Confined work area with considerable traffic, frequent interruptions and noise from telephones, voices and office machines. EDUCATION REQUIRED: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred. EXPERIENCE REQUIRED: No prior experience required. Prior hospitality experience preferred. LICENSES OR CERTIFICATES: None. SALARY: $25.07 - $28.07 For more information about the property, please visit: *********************************************************

Job DescriptionBenefits: 401(k) 401(k) matching Company parties Dental insurance Flexible schedule Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance POSITION SUMMARY: Ready to be our Guest Services and Reservations Agent, providing top-notch service and flawlessly handling reservations? As our ideal candidate, you will need to have impeccable organizational skills and a task-oriented mindset. You must always conduct yourself professionally with active listening skills to ensure our guests are heard and the best accommodations in our portfolio are booked to meet their needs. To do this effectively, it will be important for you to acquire a deep knowledge of the properties we provide, along with their amenities and the surrounding areas, to help our guests make the most informed decision. Although not required, having experience in reservations, hospitality, or customer service is definitely highly recommended. Its also crucial that you're comfortable using a computer, and it would be great if youre familiar with platforms like LiveRez, Breezeway, and Airbnb or similar booking systems. This way, you'll be able to hit the ground running! RESPONSIBILITIES: Perform meticulous data entry, make reservations, answer inquiries, and keep accurate files. Respond promptly to incoming calls and address guest inquiries through diverse channels phone, guest messaging, OTAs, & email. Consistently demonstrate positive and professional rapport with guests regardless of any issues that may arise. Learn and demonstrate in-depth knowledge of our properties, including their locales, communities, amenities, services, and pricing. Uphold company policies, rules, and procedures diligently. Embrace any other duties as assigned, contributing to our operations running smoothly. QUALIFICATIONS: Organized, task-orientated, & professional - all while providing accurate and efficient customer service to potential and current guests Excellent verbal and written communication skills Standard computer knowledge and typing skills are a must Able to take direction from management and feel confident in making decisions Flexible work from home options available.

←Back to all jobs at Home 2 Suites by Hilton Denver Airport Guest Service Agent Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required. Essential Job Duties Greets guests with genuine and warm spirit of hospitality Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment Posts transactions to guest and master accounts Reviews guest account balance, ensuring that payment is secured Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards Reviews arrivals and blocks special requests Processes required reports, including down time, high balance, etc. Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items. Handles guest requests and concerns in a courteous and efficient manner Coordinates the delivery of guest services by other hotel departments and outside businesses Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner Prepares guest amenities, and ensures delivery in a timely manner Handles in-house guest reservation requests such as extension, late check-out, and rebooking Handles check-out procedures swiftly and accurately and assists guests on departure. Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests Stores guest luggage Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security Operates the franchise terminal and performs designated maintenance tasks Maintains procedures for credit control and handling of financial transactions Maintains guest safety & privacy by adhering to established procedures Issues safety deposit boxes for guest use, following security protocol Monitors key box, issuing keys to the appropriate staff members. Logs all transactions Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences Assists with the relocation of guests, when necessary Assists other departments during slow periods Additional duties may be added at any time at the discretion of management Consistently models the behavior of a ‘Baywood Ambassador' who: Maintains a professional image, including appearance, verbiage, and body language, at all times Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction Fosters teamwork by offering assistance to others, as needed Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures Recommends other Baywood properties to our guests, when appropriate Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations Skills/Qualifications Education: High School diploma Certifications / Licenses: TIPS, or similar approved, alcohol server training certification (as required) Experience: Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience. Additional Skills: Ability to multi-task Ability to communicate effectively, both written and oral Bilingual (Spanish & English) preferred, depending on geographic market Ability to work the shifts required for the position Ability to learn and adhere to Brand & Baywood Hotels' standards Ability to take information from various sources and determine a responsible course of action Ability to understand interdepartmental relationships Ability to operate office equipment and industry specific software (PMS) Ability to remain calm during stressful situations Physical Demands Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours) Sitting: Rarely Bending, Stooping, Reaching: Occasionally Lifting, Push/Pull: 40 lbs infrequently Driving: Rarely Traveling: None Environmental Conditions: Inside: Protection from weather conditions but not temperature changes Outside: Rarely Please visit our careers page to see more job opportunities.

POSITION TITLE: Full-Time Night Auditor REPORTS TO: Rooms Division Manager Responsible for balancing the revenue and expense transactions which occurred during the day at the hotel and restaurant. DUTIES AND RESPONSIBILITIES: Closes and balances all room accounts. Balances cash and credit card receipts. Balances direct bill accounts. Verifies and balances vouchers. Runs a trial balance report. Investigates and analyzes out-of-balance situations. Makes adjustments or corrections to accounts as needed. Completes various computer audit reports. Does multiple security checks throughout the evening. Completes late night check-ins. Collects Breakfast Cards Sets up morning beverage service in the lobby. Answers phones and makes hotel reservations after hours. Attends staff meetings. Summarizes the shifts events in a shift report to be e-mailed to Rooms Division Manager, General Manager, Front Office Manager, Maintenance, Housekeeping, the Front Desk and anyone else who would value the information in the report. This should include guest, maintenance or accounting occurrences or problems out of the ordinary. Assists in other areas of the department as needed. Understands that business demands sometimes make it necessary to have employees take on additional duties, schedule changes, and responsibilities as set forth by management at any time. COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner. Customer Service - Responds promptly to customer needs. Responds to requests for service and assistance. Team Work - Contributes to building a positive team spirit. Diversity - Shows respect and sensitivity for cultural differences. Promotes a harassment-free environment. Organizational Support - Follows SeaVenture's policies and procedures. Adaptability - Able to deal with frequent change, delays or unexpected events. Attendance/Punctuality - Is consistently at work and on time. Dependability - Follows instructions, responds to management direction, completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Asks for and offers help when needed. Planning/Organizing - Prioritizes and plans work activities. Uses time efficiently. Professionalism - Treats others with respect and consideration regardless of their status or position. Quality - Demonstrates accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality. Quantity - Meets productivity standards. Completes work in a timely manner. Safety and Security - Observes safety and security procedures. Reports potentially unsafe conditions. Uses equipment and materials properly. PREREQUISITES: Education - High school diploma, GED or equivalent. Must be able to speak, read, write and understanding the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guests who visit the workplace. Experience - Previous accounting experience desired, but not necessary. Skills -Ability to plan and implement programs and policies and to work and communicate well with management, associates, and subordinates. Physical - Requires grasping, writing, standing, sitting, climbing stairs, walking, repetitive motions, hearing, and visual acuity. May occasionally have to lift up to 40 pounds. BENEFITS: Dental insurance Employee discount Health insurance Vision insurance Differential Pay SCHEDULE: Weekend availability Day shifts Night shift Holidays

PCS Retirement, LLC, a subsidiary of FSG Parent L.P., is one of the nation's largest independent and conflict-free retirement solution providers in the industry. PCS provides recordkeeping services to 19,000 plans and 850,000 eligible participants representing more than $26 billion in assets under administration. PCS' comprehensive retirement solutions platform includes business development tools for financial advisors, a data-driven recordkeeping technology that supports all types of retirement plans [401(k), 403(b), 457, Cash Balance, Defined Benefit, Non-Qualified], individual retirement accounts (including payroll deduction IRAs), and health savings accounts. At PCS Retirement, we cultivate an environment built on trust, where every team member is empowered to take ownership and contribute to our shared vision. Through collaborative teamwork we foster growth, both personally and professionally, ensuring that together we exceed expectations and achieve remarkable success. To learn more, visit ****************************** Job Summary Under limited supervision in a high-volume call center, uses detailed knowledge and skills obtained through on-the-job training to administer the establishment and maintenance of new and existing client accounts. Also, facilitates problem resolution, document processing, and Operations support. Follows established procedures to perform routine tasks and receives general guidance and direction to perform a variety of non-routine tasks with limited decision-making responsibility. Provide excellent customer service, professionalism and efficient support to internal and external customers. Available Shift: 11:30am-8pm EST Job Responsibilities * Review, update, maintain and service accounts by enforcing the documentation of client/plan accounts to meet industry policies and regulations. * Answers all incoming calls into the operational center regarding client account and compliance questions related to the account/plan type * Scrutinizes basic information contained in all types of plan agreements. * Maintains accurate records/notes to ensure all plan requests are completed within regulated time allotment. * Provide support and direction regarding required operational processes, polices and timeframes * Assists management in identifying procedures and policies that are outdated or ineffective. * Assists management to improve department productivity through participation in unit meetings, ongoing training and self-development. * Maintains and files weekly statistical reports for the department. * Performs general clerical activities, including faxing, copying and filing. * Assists other areas of the department with various functions when volume is high and/or staffing levels are low. * Performs other duties and responsibilities as assigned Requirements * Bilingual in English and Spanish (written and verbal communication) * General understanding of all job functions within Operations. * General understanding of various industry rules and regulations that must be followed for all plan/product types. * Organizational and time management skills to prioritize workflow and ensure duties and projects are completed by deadlines. * Reasoning and problem-solving skills to research and resolve general problems. * Operating standard office equipment and using required software applications, including Microsoft Office applications (Word, Excel, Power Point, Outlook and Access) sufficient to create documents, spreadsheets, and business correspondence. * Communication skills and professional demeanor to interact with all levels of management, other employees and counterparts at other companies. * Work independently and in a team environment as well as cooperation with supervisor. * Work well under stress created by time deadlines, workflow volume changes, and telephone/associate inquiries. * Learn and understand the various legal documents required by various companies in order to process client requests. * Learn and apply new information, skills, and processes, quickly including the various regulations, back office systems and imaging system. * Read and interpret financial statements. * Demonstrate efficiency and flexibility in performing detailed transactional tasks in a fast-paced work environment with frequent interruptions and changing priorities. * Perform accurate data entry, 10 key by touch, and type at least 30 words per minute. * Provide a high level of customer service. * Reliable internet connection, candidate must have in home Wifi to support the duties required to carry out the job. Remote Work Information For all virtual remote positions, in order to ensure employees can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 50 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Please ensure that you are able to meet these expectations before applying. Compensation Information The average salary for this position is expected to be $20/hour, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. We do not anticipate candidates to be paid at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, medical, dental, vision, life insurance, short and long term disability, paid-time off, etc. For more information, please visit pcsretirement.com/careers Additional Information As an employer, PCS believes our success depends on diversity, inclusion, and mutual respect among our team members. We want to look like our customers, and we recruit, develop, and retain the most hardworking people from a diverse candidate pool. We are committed to making all employment decisions based on business need, merit, capability, and equality of opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.