Guest service representative jobs in Lafayette, IN

Job Summary: As a Customer Service Representative, you will play a critical role in supporting day-to-day operations. This position requires a detail-oriented individual with excellent organizational and communication skills. The Customer Service Representative is a reliable and effective liaison between customers, sales representatives, and operations, to ensure consistently high levels of customer satisfaction and retention. Essential Duties and Responsibilities: Must comply and support all applicable GMPs, Site Security, and Food Packaging Defense requirements that are referenced in the facilities GFSI food packaging safety program. Other duties as assigned by any member of management. Review print cards for accuracy - above average math skills required. Customer Service/Sales Support - Coordinate with vendors, designers, print plate suppliers, packaging buyers, and plant personnel daily to manage new items through the system. Daily communication with customers to expedite orders, special requests, and coordinate with scheduling/production. Enter purchase orders using Kiwi system. Provide research and assistance for customers regarding invoicing issues. Direct involvement with customers and Quality Management Team regarding production issues Maintain spreadsheets to coordinate priority items with scheduling and shipping. Attend Daily Production calls. Order tooling for new and revised items to meet customer deadlines. Maintain customer inventory and coordinate with plant schedulers to meet customer warehousing needs. Work with sales staff and process requests for quotes Generate needed documents for new items and electronic files for review including print cards, item specifications, and logistics requirements. Create new item folders. Respond to customer inquiries and provide timely resolution. Communicate with appropriate departments to secure necessary information and prompt action as needed. Enter and modify sales orders in an accurate and timely manner. Interpret and share customer feedback within the organization to continue improving performance. Utilize existing software and systems in an efficient manner. Maintain an organized, presentable work area. Attend all afternoon Gemba Walks Participate in the Safety Engagement Process. Must reciprocate the double check process with fellow Customer Service Reps. Must participate in Saturday rotation at the plant. Vacation coverage for administrative assistant. These responsibilities and duties are not intended to be all-inclusive. Responsibilities may be added or deleted as necessary. Education/Experience: High school diploma or equivalent; college degree a plus Previous experience in a manufacturing environment preferred. Proficient in Microsoft Office Suite (Word, Excel, Outlook) Ability to communicate in a professional manner, gather and organize information, and complete projects on a timely basis. 2+ years of experience in a customer service role, preferably working directly with large commercial customers, sales teams & vendors. Packaging and/or corrugated manufacturing experience desired but not required. Ability to remain calm under pressure. Work Environment: Regular work near moving mechanical parts. Exposure to wet and/or humid conditions and temperature variations Noise level is moderate to high. Bump caps, ear protection, eye protection, and safety shoes are required. Physical Demands: The physical demands described here are representatives of those that must be met by an individual to successfully perform normal job functions: While performing the duties of this job, an individual is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell. An individual frequently is required to stoop, kneel, crouch, or crawl. An individual must regularly lift and/or move up to ten pounds, frequently lift and/or move up to twenty-five pounds, and occasionally lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Job DescriptionFront Desk Attendant Position Type: Part Time Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 28 high-energy destinations across 13 states. Headquartered in Charlotte, North Carolina, the company has grown rapidly from just three locations in 2019 to a national portfolio of award-winning venues, including Scene75, The Track Family Fun Parks, Malibu Jack's, Fun Land, Celebration Station, Craig's Cruisers, and more. Recognized on the 2024 Inc. 5000 list at No. 299 for 1,408 percent three-year growth, Five Star Parks continues to lead the way in innovation, guest experience, and operational excellence in the amusement and hospitality sector. Our venues fuse go-karts, arcades, bowling, VR, thrill rides, and immersive dining into vibrant, high-impact environments that inspire all generations to play, connect, and create unforgettable memories. We are rooted in a company-wide promise of being Safe, Clean, and Fun-demonstrating our uncompromising commitment to guest and team-member well-being, pride in welcoming and immaculate facilities, and a playful, edgy spirit that sets us apart. Internally, we foster a culture of integrity, accountability, inclusiveness, and performance, empowering team members to think boldly, own outcomes, and deliver Five Star moments every day. With the scale of a national platform and the heart of a local host, Five Star Parks is a dynamic workplace where operational excellence, innovation, and fun converge-every day is an opportunity to elevate play. Job Summary: Front Desk Attendants will be the first point of contact for guests, responsible for handling cash transactions, assisting with prize redemptions, and keeping the front desk and redemption areas clean and organized. You'll help ensure every visitor has a safe and enjoyable experience by answering questions, resolving issues, or escalating concerns when needed. This position requires strong communication skills, attention to detail, and a passion for delivering excellent customer service in a fun, fast-paced environment. Key Responsibilities: • Handle money transactions while keeping the front desk area clean and organized • Be comfortable with guest's questions and issues while handling them yourself or escalating to a manager • Assist guests with redeeming their tickets for prizes • Stock and keep redemption area organized • Maintain up to date knowledge of all current cash policies • Communicate daily with team members • Maintain a safety-focused, top customer service attitude at all times Notice of E-Verify Participation: Five Star Parks & Attractions participates in the E-Verify program Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply. APPLY NOW!

Lawn Doctor is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The Customer Service Representative answers phones, speaks with customers and potential customers, addresses customer issues, maintains customer data, provides price quotes and sells Lawn Doctor services over the phone, processes paperwork and makes outbound calls to customers to follow-up on estimates and ensure customer satisfaction. We are looking for a motivated, self-starter who is goal-oriented and hard-working. The ideal candidate for this position has a strong work ethic, is friendly, and has excellent communication skills and strong computer skills including Microsoft Word and Excel. Training will be provided on our software. Actual work experience in the lawn care industry is highly desirable but not required. The following is a representative list of duties and responsibilities associated with this position: Takes inbound call from customers and potential customers Makes outbound calls to follow up on estimates and ensure customer satisfaction Sells services over the phone Maintains customer data records Processes paperwork from sales and service team members If you enjoy multitasking and would like to be a part of a fast-paced, dynamic team, we are waiting to hear from you! We offer competitive salary and commissions. Our Franchisees Need People Like You Here at Lawn Doctor, we have a very simple approach to our work-be safe, have fun, and change the world one lawn at a time. It's the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry. Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether you're an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated. Since each of our franchises is locally owned, you'll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you. We appreciate your interest and hope to have you on board a local franchise team as soon as possible. * All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.

We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here! CSR At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a long-term career in customer service or aiming to grow into leadership roles, Tower Loan provides the tools, training, and opportunities to help you succeed. This full-time position has competitive pay, performance-based incentives, and excellent benefits. If you thrive in a fast-paced, people-focused environment, this is the perfect opportunity for you! In the Role Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions. Receive and process payments in customer accounts. Market to current, former, and potential customers to drive loan production. Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately. Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc. Process loan applications and collect payments due. Perform all other duties as assigned. Required High School Diploma or GED Must have a valid driver's license and reliable vehicle Preferred Cash Handling, Sales, or Customer Service experience Location: On-Site The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday. Who We Are Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers! Other team member benefits include: Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance Up to 3% 401(k) Match Paid Time Off (16 days per year after one full year, cash back for unused time) Paid Holidays Annual Raises and Performance Bonuses Monthly Incentive and Employee Referral Bonuses Participation in Charitable Campaigns Tower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures. With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy. At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. Now is the perfect time to grow with us! Discover more about our company and culture! Read what our customers are saying about us!

Job Description About Us Founded in 1981, Loman-Ray Insurance Group, LLC, is an independent insurance headquartered in Central Illinois. Throughout the decades, Loman-Ray excelled at serving the needs of educators, farmers, group health clients, and families of all shapes and sizes, providing value and building personal, trusted relationships. In 2016, Loman-Ray announced a new logo to represent the nature of the agency's identity and capture what makes our team unique. The shield symbolizes our dedicated employees, each genuinely vested in our insureds' well-being and ready to protect their best interests. Each section of the shield represents the categories of insurance we provide: life, health, home, auto, commercial, and farm insurance. The shield brings all of these together into one entity - Loman-Ray Insurance Group, LLC. Today, Loman-Ray continues to grow, offering multiple insurance lines from dozens of proven providers. Carefully selected mergers have helped Loman-Ray enter new communities across Illinois and to develop a growing staff of experienced insurance professionals. Farm Insurance Customer Service Representative Position Summary: The primary function of this role is to provide support to clients, Producers, and the office team for all farm insurance accounts. This role requires a strong understanding of farm insurance policies, coverages, and claims processes. The representative assists with servicing existing business, processing claims, and coordinating communication between clients, insurance companies, and internal staff to ensure exceptional service and accurate policy management. Key Responsibilities: Customer Service Answer incoming phone calls and assist or direct clients and prospects appropriately. Greet clients visiting the office and provide assistance or route them to their assigned Producer or IAS. Provide responsive customer service support to assigned Producers and farm insurance clients. Open, sort, and distribute daily mail and handle client correspondence. Coordinate with clients, insurance companies, and internal departments to facilitate policy and service needs. Meet with farm clients when necessary to discuss policy changes, coverage options, or claims. Process client payments accurately and securely. Screen walk-in and phone-in prospects to identify new business opportunities. Act as a communication link between clients, Producers, and internal staff. Provide support for Producers during absences and assist with new business quoting. Policy Servicing & Administrative Support Review renewal policies for accuracy and conduct pre-underwriting for farm accounts. Assist with quoting new farm insurance business for Producers or the agency. Monitor and communicate billing statuses to Producers and clients. Maintain and update records in the Client Management System. Provide servicing support for CSR's and IAS's during absences. Support the new business quoting process and ensure timely completion of tasks. Perform general administrative tasks in a professional office setting with minimal physical demands. Handle additional duties or special projects as assigned. Claims Management Receive loss information from insureds via phone, mail, or in-office meetings. Review farm insurance policies to verify coverage for reported claims. Provide claim information to Producers for prompt reporting to carriers. Follow up with insurance companies on claim statuses and communicate updates to Producers and IAS's. Assist with processing settled claims, including issuing settlement checks to insureds or claimants. Act as a liaison between clients, Producers, and carriers to ensure smooth claims resolution. Qualifications: High School Diploma or equivalent required; college degree preferred Active Illinois Property & Casualty license required, or the willingness to obtain the license Prior experience in farm insurance or related insurance customer service Working knowledge of farm insurance policies, coverages, underwriting, rating, claims, and billing procedures Working knowledge of Applied Epic desired; will consider experience with related agency management systems Proficiency with Microsoft Office Suite Strong oral and written communication skills with professional phone etiquette Proven customer service abilities and exceptional interpersonal skills Ability to handle multiple tasks with strong attention to detail and accuracy Commitment to ongoing education in technical insurance knowledge through approved courses or professional programs Ability to pass a criminal background check, as permitted by law Hours: Monday-Friday, 8:30am-4:30pm Office Locations: 145 E. 5th Avenue, Clifton, IL 60927 13 South Main Street, Sullivan, IL 61951 113 S. State Street, Monticello, IL 61856 2702 Boulder Drive, Urbana, IL 61802 125 W. Garfield Street, Cissna Park, IL 60924 17 E. Liberty Lane, Danville, IL 61832 1016 W. Orange Street, Hoopeston, IL 60942 104 N. Main Street, St. Joseph, IL 61873 15 S. Main Street, Villa Grove, IL 61956 605 Old Salem Road, Petersburg, IL 62675 Benefits: Competitive Compensation Health Insurance Plans (PPO, HSA, Copay Options) Dental Insurance Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.

Job Description Job duties include: Taking phone calls Taking orders Making pizzas Completing cash transactions Providing customers a great customer service experience Cleaning Lifting up to 25 lbs. Job Requirements include: Ability to follow directions Flexibility Weekend and holiday availability MBR Management Corporation is an equal opportunity employer. MBR requires applicant to pass a pre-employment drug test and criminal background check. A great attitude and an easy smile are required.

Job DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Carmel, IN, that is a perfect fit for you! As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you. This excellent opportunity will not last long! Apply for FYZICAL's Customer Service Representative job opening today! Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Carmel, IN! We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth. Start down your exciting career path today by applying for our Customer Service Representative job opening!Responsibilities Handle patient scheduling, appointments, multi-phone line Gather new patient data; keep track of all patient referrals Disseminate information to patients; act as a go-between for patients and physicians Send and keep a log of all reports sent to doctors Collect all payments; insurance verification Collect/open mail; distribute mail to proper areas/people Send benefits paperwork to billing companies Handle all scheduling and ensuing communication Answer phones, act as a patient liaison, answer any questions from potential or current patients Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations Collect new patient intake information; track all clinic referrals Fax reports to physicians; keep a log of incoming reports Verify Insurance and track insurance-covered visits; take copayments Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company Communicate with the office manager and clinicians about scheduling/patient arrival Required Skills High school diploma or equivalent Valid driver's license and reliable transportation Great communicator and multitasker, detail-oriented Positive attitude, good work ethic, integrity and empathetic toward people that are in pain H.S. graduate or GED certificate Up-to-date DL and a dependable vehicle Excellent at handling details, communicating and multitasking Great demeanor, strong integrity and compassion

URGENT HIRING: Skincare Sales & Guest Services Associate | Paid Training | Luxury Spa Compensation: $2,500/month base salary + commission On-Target Earnings (OTE): $60,000+ per year Job Type: Full-Time or Part-Time | Flexible Schedule | Weekend Availability Required Location: In-person Why Join Us? Are you passionate about skincare and providing exceptional customer service? Our luxury spa is looking for a friendly, organized, and sales-driven Skincare Sales & Guest Services Associate to be the welcoming face of our business. This role includes paid training to help you master our products, services, and sales techniques so you can succeed and grow with us. Plus, enjoy paid gasoline when traveling to nearby locations as part of your role. Key Responsibilities Greet all clients with a professional appearance and a warm smile Answer incoming phone calls and respond promptly to inquiries Manage appointment bookings and schedule reservations efficiently Promote and sell spa treatments, skincare products, and memberships to meet sales targets Process payments accurately and maintain detailed sales records Keep the front desk tidy, organized, and inviting at all times Provide administrative support including data entry, filing, and photocopying Travel to nearby spa locations as needed (gasoline expenses covered) Qualifications Proven experience in a front desk, guest services, or sales role (spa or salon experience preferred) A background in esthetics or skincare is a strong plus but not required Excellent communication and time management skills Comfortable using computers, CRM software, and scheduling tools Ability to multitask and work efficiently in a fast-paced environment Reliable transportation and availability to work at least one weekend day Compensation & Benefits Base Salary: $2,500/month Commission with uncapped earning potential (OTE: $60,000+ annually) Paid training to set you up for success Paid gasoline reimbursement for travel to nearby locations Employee discounts on skincare products and spa services Opportunity for career growth within a luxury wellness brand Work Schedule Flexible shifts including weekends (minimum 1 weekend day required) How to Apply If you're ready to launch your career in luxury skincare sales and guest services, send your resume with your best contact number and email. Qualified candidates will be contacted promptly. After applying, please send a follow-up email including: Your earliest available start date Your daily sales target (numeric figure) A brief summary of your sales experience

Overview of Seasonal Worker - Guest and Event Services The Gabis Arboretum is building a team of enthusiastic, passionate individuals to work in a variety of roles at the arboretum. Possible duties include visitor services and cashiering, assisting with the set-up and break down of events, and general reception duties. The schedule is flexible and dependent upon business needs. Weekend and evening coverage are required. Position Duration: This position begins April 21, 2025 and ends on November 11, 2025. Duties and Responsibilities of Seasonal Worker - Guest and Event Services * Facilities Maintenance: General custodial duties at the Depot such as wiping down tables, cleaning restrooms, empting trash. Assist with set-up and break-down for events, public classes, and meetings held at the Depot. Assist with closing procedure for the Depot and Railway Garden at the end of the day. * Event Support: Assist with concerts and facility rentals such as weddings and birthday parties * Cashiering and Visitor Services: Works in the Depot to promote general guest relations, accept payment for admission fees, annual memberships, classes, events and other programs. Conduct general office tasks, including but not limited to, answering phones, data entry, responding to inquiries, etc. Education of Seasonal Worker - Guest and Event Services * High School Diploma/GED Experience of Seasonal Worker - Guest and Event Services The most successful candidates will have a combination of experience: * Previous experience as a cashier and/or in a visitor services / customer service role * Ability to work independently, self-motivated * Ability to work outdoors in various weather conditions * Strong communication skills FLSA Status Non-Exempt Apply now Posting Start Date: 3/5/25

Front Desk Agent Reports To: Front Office Leadership / Assistant General Manager / General Manager The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner. _____________________________________________________________________________ Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ● Greet and welcome guests upon arrival, ensuring a warm and positive first impression. ● Register guests into the hotel's system, verifying reservation details, address, and payment information. ● Promote and enroll guests in the hotel's loyalty program, providing recognition and benefits to members. ● Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts. ● Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges. ● Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary. ● Answer telephone calls courteously, providing accurate information and service. ● Handle reservations with efficiency and accuracy. ● Assist with hotel shuttle or transportation services, ensuring timely and courteous service. ● Assist guests with luggage upon arrival and departure. ● Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests. ● Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes. ● Be aware of and prepare for incoming VIP guests. ● Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager. ● Exhibit a positive and cooperative attitude as part of the team. ● Communicate effectively with coworkers and contribute to a supportive work environment. ● Handle and account for keys properly. ● Understand and adhere to emergency procedures and security policies. ● Ensure the confidentiality and protection of guest room numbers. ● Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue. ● Must maintain a neat, clean, and well-groomed appearance in accordance with company standards Qualifications: Education: High School diploma or equivalent. Experience: Prior experience in a customer service role preferred. ● Strong verbal and written communication skills. ● Basic computer skills. ● Knowledge of the hotel, its services, and the surrounding area. ● Ability to stand for extended periods, up to 8 hours. ● Ability to lift up to 15 lbs on occasion. ● Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. View all jobs at this company

Let your passion for discovery become a career. Exploring the world doesn't have to stop when the workday begins. At Renaissance Hotels we know your passion for discovery is more than a hobby, it's a career. At Renaissance Hotels and Resorts we believe that no matter where or why you travel there is something new to be found. We consider ourselves to be local experts and help all of our guests have a great experience during their visit to Central Indiana. If you enjoy helping people, like sharing your experiences about the newest restaurants and nightlife, if you like art, music and culture then this could be the job for you! Job Description Completes check in/out procedure with guests while ensuring it is more than a transaction. Ensures proper billing of accounts Helps directs guests around hotel and local area Is a point of contact for all guest requests, complaints, issues, and recovery Qualifications Must have an outgoing personality and able to maintain a smile in you voice. Must be able to multi task by talking with guests and utilizing computer at the same time Background in Hospitality preferred Additional Information All your information will be kept confidential according to EEO guidelines. We are implemented COVID 19 guidelines to ensure the safety of our associates and guests.

Job DescriptionJob Summary We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. About Us As a leader in the hospitality industry, Schahet Hotels has built a reputation based on exceptional culture and superior service. We have earned the title of “Best Places to Work” the past 3 years (‘21, ‘22, ‘23) and are excited to expand our team as we continue to grow! While a large organization, we believe culture is the forefront of our business. We refer to our shared values as RISE: Respect, Integrity, Service, and Excitement. We believe that when our team members are happy, everyone benefits! Benefits Insurance Medical Dental Vision VPS PTO Employee Discount Employee Assistance Program 401K w/ Match Life Insurance Referral Bonus Program Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Qualifications Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role Experience with hotel reservations software, like OnQ or Opera Customer service experience Excellent communication and organizational skills Company Blurb We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we're not about numbers…we're about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we're constantly looking for individuals who work well together for a unified purpose. For our leadership, we're looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you're all about, consider joining our Team. Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as Front Desk Agent! Guest Service / Front Desk Agent responsibilities include completing all activities listed in Front Desk checklist, performing various marketing duties (upselling) to generate additional revenue, providing optimum service and satisfaction to hotel/restaurant guests and visitors; showing individual performance effectiveness, and following proper security & liability measures to protect the assets of the hotel and the Company. BENEFITS: Competitive Salary! Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options! 401k with employer MATCH! Paid PTO! Uniforms Provided for most positions! Team Member Hotel Discount Program! ESSENTIAL FUNCTIONS: Maintain professional dress and conduct at all times. Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action. Follow Brand standards including brand loyalty programs. Provide information about our hotel, available rooms, rates and amenities Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible. Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate. Close out guest accounts at time of check out. Inform customers about payment methods and verify that I.D. and payments method match Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance assigned cash bank. Accept and record vouchers, and other forms of payment. Process payments per established procedures. Maintain cash bank per policy guidelines. Comply with all accounting procedures. Consistently adhere to uniform, grooming and appearance standards. Maintain effective communication with all hotel departments. Stay aware of issues relating to hotel operations. Apprise management of any concerns or suggestions Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time in addition to all departures being gone by check-out time Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc. Maintain knowledge of standards and company policies Understanding of how travel planning websites operate, like Booking and TripAdvisor Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys. Understand and operate front office telephone and computer systems. Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage. Respond to guest complaints in a timely and professional manner. Apprise management of all guest complaints/problems; including those that have been resolved. Must be able to work flexible work hours/schedule. Performs other duties and responsibilities as requested. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES: Previous experience as a hotel Front Desk Agent preferred Must have excellent communication and organizational skills Must have the ability to understand, read, write and speak English and communicate with guests and Team Members of other departments Must be familiar with a computer and be able to type using a computer keyboard Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc. Ability to apply commonsense understanding to carry out instructions given Ability to comply in standardized situations with only occasional or no variables Ability to work flexible shifts Must have excellent customer service skills Must be able to work without constant supervision PHYSICAL DEMANDS: While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear. May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Must be capable of effectively using close vision, distance vision, and color vision. Able to operate in mentally and physically stressful situations QUALIFICATION STANDARDS: High school education or equivalent is required. Some college preferred. Preferred six (6) months related experience in hotels or customer service training Must be able to work in team environment EEO Employer

Benefits: 401(k) matching Bonus based on performance Employee discounts Flexible schedule Welcome, Empower, Connect! At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client. By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month. What sets Hand & Stone Apart: Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities. Convenience - We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment. Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles. Family Focused- Strike the right work/life balance by making a difference in people's lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. **LifeMart program benefits available in spas who partner with ADP) Our Spa Associates: Meet membership sales goals. Have a detailed knowledge of the menu of services Provide excellent customer service to members and guests, while building lasting connections. Effectively communicate sales, promotions, and service options with clients Uphold spa cleanliness standards Answer phones, schedule appointments, and file documents Perform various other duties as assigned Compensation: $15.00 per hour At Hand and Stone, Opportunity Knocks. Over 500 locations open across the U.S. We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules. Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself. I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

Job DescriptionBenefits: 401(k) matching Bonus based on performance Employee discounts Flexible schedule Welcome, Empower, Connect! At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client. By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month. What sets Hand & Stone Apart: Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities. Convenience We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment. Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles. Family Focused- Strike the right work/life balance by making a difference in peoples lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. **LifeMart program benefits available in spas who partner with ADP) Our Spa Associates: Meet membership sales goals. Have a detailed knowledge of the menu of services Provide excellent customer service to members and guests, while building lasting connections. Effectively communicate sales, promotions, and service options with clients Uphold spa cleanliness standards Answer phones, schedule appointments, and file documents Perform various other duties as assigned

Homewood Suites by Hilton Indianapolis Carmel of Schahet Hotels is seeking a Night Auditor to join our growing team. Are you friendly and able to work in a fast-paced environment? The Hotel Night Auditor attends to guests' needs, including, but not limited to, registration, checkout, and cashiering. About Us As a leader in the hospitality industry, Schahet Hotels has built a reputation based on exceptional culture and superior service. We have earned the title of “Best Places to Work” the past 3 years (‘21, ‘22, ‘23) and are excited to expand our team as we continue to grow! While a large organization, we believe culture is the forefront of our business. We refer to our shared values as RISE: Respect, Integrity, Service, and Excitement. We believe that when our team members are happy, everyone benefits! Benefits Insurance Medical Dental Vision VPS PTO Employee Discount Employee Assistance Program 401K w/ Match Life Insurance Referral Bonus Program Responsibilities Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house Explain and provide any promotional items to each guest checking in Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met Cover other areas of hotel as needed Document any guest accidents by completing the accident report form Complete the maintenance log whenever a complaint is reported Maintain all areas of the front desk Take the initiative to greet guests in a friendly and warm manner Other duties as assigned Qualifications High School diploma/GED required Some college preferred Good accounting and math skills Experience handling cash, credit card procedures, and use of math concepts EEO Statement We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Let your passion for discovery become a career. Exploring the world doesn't have to stop when the workday begins. At Renaissance Hotels we know your passion for discovery is more than a hobby, it's a career. At Renaissance Hotels and Resorts we believe that no matter where or why you travel there is something new to be found. We consider ourselves to be local experts and help all of our guests have a great experience during their visit to Central Indiana. If you enjoy helping people, like sharing your experiences about the newest restaurants and nightlife, if you like art, music and culture then this could be the job for you! Job Description Completes check in/out procedure with guests while ensuring it is more than a transaction. Ensures proper billing of accounts Helps directs guests around hotel and local area Is a point of contact for all guest requests, complaints, issues, and recovery Qualifications Must have an outgoing personality and able to maintain a smile in you voice. Must be able to multi task by talking with guests and utilizing computer at the same time Background in Hospitality preferred Additional Information All your information will be kept confidential according to EEO guidelines. We are implemented COVID 19 guidelines to ensure the safety of our associates and guests.

Job DescriptionHomewood Suites by Hilton Indianapolis Carmel of Schahet Hotels is seeking a Night Auditor to join our growing team. Are you friendly and able to work in a fast-paced environment? The Hotel Night Auditor attends to guests' needs, including, but not limited to, registration, checkout, and cashiering. About Us As a leader in the hospitality industry, Schahet Hotels has built a reputation based on exceptional culture and superior service. We have earned the title of “Best Places to Work” the past 3 years (‘21, ‘22, ‘23) and are excited to expand our team as we continue to grow! While a large organization, we believe culture is the forefront of our business. We refer to our shared values as RISE: Respect, Integrity, Service, and Excitement. We believe that when our team members are happy, everyone benefits! Benefits Insurance Medical Dental Vision VPS PTO Employee Discount Employee Assistance Program 401K w/ Match Life Insurance Referral Bonus Program Responsibilities Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house Explain and provide any promotional items to each guest checking in Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met Cover other areas of hotel as needed Document any guest accidents by completing the accident report form Complete the maintenance log whenever a complaint is reported Maintain all areas of the front desk Take the initiative to greet guests in a friendly and warm manner Other duties as assigned Qualifications High School diploma/GED required Some college preferred Good accounting and math skills Experience handling cash, credit card procedures, and use of math concepts EEO Statement We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we're not about numbers…we're about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we're constantly looking for individuals who work well together for a unified purpose. For our leadership, we're looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you're all about, consider joining our Team. Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our Night Auditor! The Night Auditor works at the front desk of a hotel during the night, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include completing all activities listed in Front Desk checklist, performing various marketing duties (upselling) to generate additional revenue, providing optimum service and satisfaction to hotel/restaurant guests and visitors; showing individual performance effectiveness, and following proper security & liability measures to protect the assets of the hotel and the Company BENEFITS: Competitive Salary! Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options! 401k with employer MATCH! Paid PTO! Uniforms Provided for most positions! Team Member Hotel Discount Program! ESSENTIAL FUNCTIONS: Balancing the accounts from day shift Welcome guests upon their arrival and assign rooms Manage front desk activity and handling guest check-ins and check-outs Inform customers about payment methods and verify that I.D. and payments method match Register guests collecting necessary information (like contact details and exact dates of their stay) Ensuring customer satisfaction by scheduling wake-up-calls and other guest requests Respond to guest complaints in a timely and professional manner Creating invoices, bills and checks for vendors, employees and contractors Managing and updating all official documentation pertaining to the role Ensuring that all end-of-day activities have been successfully executed Answering calls and queries related to potential booking Provide information about our hotel, available rooms, rates and amenities Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time in addition to all departures being gone by check-out time Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc. Maintain knowledge of standards and company policies Completes the computerized audit function for the hotel at the end of the business day. This includes recording the daily financial transactions, e.g. telephone charges, food and beverage revenue, and posting credit card charges. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES: Previous experience as a hotel Front Desk Agent preferred Excellent communication and organizational skills. Ability to understand, read, write and speak English and communicate with guests and Team Members of other departments. Must be familiar with a computer operation Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc. Ability to apply commonsense understanding to carry out instructions given. Ability to comply in standardized situations with only occasional or no variables. Must have excellent customer service skills. Must be disciplined, manage time well and able to work independently without supervision. PHYSICAL DEMANDS: While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear. May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Must be capable of effectively using close vision, distance vision, and color vision. Able to operate in mentally and physically stressful situations Must be able to work the overnight hours beginning (10:00-11:00 pm) and maintain alertness and attentiveness for a minimum of eight (8) hours). QUALIFICATION STANDARDS: High school education or equivalent is required. Some college preferred. Six (6) months related experience or training preferred. Must be able to work in team environment, but will most often work independently on shift. EEO Employer