Guest Service Representative
Guest service representative job in Laredo, TX
Responsive recruiter At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community.
But it gets even better:
We close early so you can enjoy your evenings.
We offer flexible work schedules.
We're keeping it casual. T-shirts and sneakers are where it's at!
Cake discounts. Yummm!
You don't have to be 18 to work here, so students can join us.
This job is fun. It's literally a piece of cake!
This is a great place to make new friends!
You'll get trained. Not only on crafting cake, but on growing your career.
We love to celebrate and bring joy to the community.
Apply now. Joy is the job.
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes .
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
California Applicant Privacy Policy
Auto-ApplyFront Desk Agent
Guest service representative job in Laredo, TX
Job Description We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities
Monitor the maintain knowledge of hotel operations and activities
Take reservations and answer questions via phone, email, and in-person
Build rapport with guests and identify their needs through friendly conversation and open-ended questions
Describe the features and amenities of guest rooms
Ensure compliance with health and quality standards
Qualifications
Friendly and outgoing personality
Familiarity with hospitality industry standards
Proficient in English; knowledge of other languages is a plus
Computer literacy
Able to resolve issues with a customer-focused orientation
Able to lift 30 pounds
Customer Service Representative
Guest service representative job in Laredo, TX
HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!
Company Job Description/Day to Day Duties:
Outbound calls to a list of members which is provided daily. Objective is to verifying if the member is truly is a member. Candidates need to be comfortable reading, memorizing a script over time, as well as speaking and typing. The script is a list of questions and as the customer answers the agent is expected to input the customer's response and answers into system.
Qualifications
Minimum Education/Qualifications/Licensures:
High School Diploma/GED
Bilingual English/Spanish
CSR/Call center experience
Healthcare experience: Preferred but not a must
Additional Information
Location: 6999 McPherson Rd, Ste 213
Laredo, Texas 78041
Customer Service Representative
Guest service representative job in Laredo, TX
Are you a people person with a passion for cars and customer service? Join our team at Charlie Clark Nissan, where we treat every customer like family and every vehicle like it's our own!
We're looking for a Customer Service Representative who can be the friendly face and helpful voice of our busy dealership. If you're organized, detail-oriented, and thrive in a fast-paced environment, we want to hear from you.
Responsibilities:
Greet customers in-person and over the phone with professionalism and a smile
Schedule appointments
Act as a liaison between customers and service advisors
Check up on customers in the showroom
Help keep the lobby, organized, and welcoming
MONDAY-SATURDAY 7:00AM TO 4:00PM
Requirements:
Bilingual in Spanish
Strong communication and interpersonal skills
Prior experience in customer service (auto industry is a plus)
Comfortable with computers, scheduling software, and multitasking
Education/Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Opportunities for advancement
Paid time off
Vision insurance
About Us:
At Charlie Clark Auto Group, (AMARU), we lead with LOVE in everything we do, towards our people, our community, our family, and our faith. Rooted in the enduring values and legacy of Charles and Dorothy Clark, Maricruz Aurora Aguirre, Nana, and those who paved the way before us, LOVE is the driving force behind everything we do. Join us and be part of our ORALÉ TEAM!
Customer Service Representative - State Farm Agent Team Member
Guest service representative job in Laredo, TX
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Training & development
ABOUT OUR AGENCY: Since opening our doors in 2011, weve built a strong team of nine dedicated professionals who love working together and serving our community. Our office culture blends professionalism with funwe keep things engaging with monthly promotions and team activities, while also recognizing and rewarding hard work.
Team members enjoy competitive perks, including paid time off, a 401K plan, life insurance and short-term disability after one year of service, plus quarterly and Christmas bonuses. High performers can also qualify for exciting travel incentives.
If youre motivated, team-oriented, and ready to grow in a supportive environment, youll find our agency a rewarding place to build your career.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Manuel Gomez III - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist clients with policy changes and updates.
Process insurance claims and follow up with clients.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Must be able to work the following schedule: M-F 9am-3pm or 12pm-6pm
Bilingual Spanish preferred.
Customer Service Representative
Guest service representative job in Laredo, TX
Job DescriptionBenefits:
Bonus based on performance
Company parties
Competitive salary
Employee discounts
Free food & snacks
Free uniforms
Opportunity for advancement
Paid time off
Training & development
BENEFITS/PERKS:
Competitive Compensation
Flexible Scheduling
Hard work, collaboration, humanity, fun, and laughter
Career path development
COMPANY OVERVIEW:
As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.
Our tight-knit team in AlphaGraphics - US779 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.
More than anything, were looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.
WHAT WE EXPECT OF YOU:
Serve as the primary internal representative of the organization.
Convey to the customer our expertise in products, services, and capabilities.
Serve as an external key educator to our community and customers.
Communicate customer requirements to the support team in accordance with company policies and procedures.
Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Attract potential customers by answering product and service questions and suggesting information about other products and services.
WHAT YOU BRING TO THE TABLE:
Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
Ability to effectively build relationships with customers and teammates.
Strong written and verbal communication skills.
Desire to continuously look for ways to help people.
Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated Alphagraphics franchisee. If hired, Franchisee will be your employer.
US Customs Brokerage CSR (107)
Guest service representative job in Laredo, TX
Filing import declarations on behalf of Importers.
Generate, file, and maintain up-to-date customer records, reports, documentation, databases, etc.
Respond to customer inquiries and follow-up to ensure issue resolution and customer satisfaction.
Collaborate with coworkers and other departments to ensure data integrity and compliance with customer operating procedures.
Requirements
Direct experience working with US Customs Brokerage
Experience in Entry Processing via ACE including:
7501
HTS detailed classifications
OGA including TTB, FDA, USDA
ACH payments
Ability to work with demanding deadlines
Excellent communication skills, both verbal and written
Ability to work both independently as well as part of a team
Must be detailed oriented
Solid knowledge of air and ocean ports
Customer Service Rep(06772) - 611 Shiloh Dr
Guest service representative job in Laredo, TX
ABOUT THE JOB
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 16 years of age or older
Pass a background check
GENERAL JOB
DUTIES
Operate all equipment
Stock ingredients from delivery area to storage, work area, walk-in cooler
Prepare product
Receive and process telephone orders
Take inventory and complete associated paperwork
Clean equipment and facility approximately daily
TRAINING
Orientation and training provided on the job.
Additional Information
COMMUNICATION
SKILLS
Ability to comprehend and give correct written
instructions. Ability to communicate verbally with customers and co-workers to
process orders both over the phone and in person.
ESSENTIAL
FUNCTIONS/SKILLS
Ability to add, subtract, multiply, and divide
accurately and quickly (may use calculator). Must be able to make correct
monetary change. Verbal, writing, and telephone skills to take and process
orders. Motor coordination between eyes and hands/fingers to rapidly and
accurately make precise movement with speed. Ability to enter orders using a
computer keyboard or touch screen.;
Night Auditor
Guest service representative job in Laredo, TX
Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ****************
Location
Hampton Inn Laredo
7903 San Dario Ave.Laredo, TX 78045
Overview
The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.
Responsibilities
* Must be able to work with and understand financial information and data, and basic arithmetic functions.
* Must be willing to cross train in other accounting or hotel-related areas.
* Must be able to prioritize job functions in order to meet deadlines.
* Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
* Audit and reconcile financial and statistical reports.
* Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
* Prepare and distribute month-end reports.
* Audit and reconcile all Front Desk and Food & Beverage Cashier's work.
* Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
* Prioritize job functions in order to meet deadlines.
* Ensure accuracy of all numbers reported including statistics.
* Input and update financial information into corporate communications network.
* Perform daily, weekly, monthly and annual data processing system functions as required.
* Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
* Ensure overall guest satisfaction.
* Respond to governmental inquiries upon receipt.
* Handle guest requests
Qualifications
* High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
* Guest Service Experience preferred.
* Computer knowledge/skills required.
* Flexible and long hours sometimes required.
* Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Late/Overnight shift
* Maintain a warm and friendly demeanor at all times.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
Auto-ApplyCustomer Service Representative
Guest service representative job in Laredo, TX
Benefits:
Bonus based on performance
Company parties
Competitive salary
Employee discounts
Free food & snacks
Free uniforms
Opportunity for advancement
Paid time off
Training & development
BENEFITS/PERKS:
Competitive Compensation
Flexible Scheduling
Hard work, collaboration, humanity, fun, and laughter
Career path development
COMPANY OVERVIEW:As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Our tight-knit team in AlphaGraphics - US779 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. More than anything, we're looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member. WHAT WE EXPECT OF YOU:
Serve as the primary internal representative of the organization.
Convey to the customer our expertise in products, services, and capabilities.
Serve as an external key educator to our community and customers.
Communicate customer requirements to the support team in accordance with company policies and procedures.
Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Attract potential customers by answering product and service questions and suggesting information about other products and services.
WHAT YOU BRING TO THE TABLE:
Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
Ability to effectively build relationships with customers and teammates.
Strong written and verbal communication skills.
Desire to continuously look for ways to help people.
Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated Alphagraphics franchisee. If hired, Franchisee will be your employer.
Compensation: $15.00 per hour
At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
Auto-ApplyNight Auditor
Guest service representative job in Laredo, TX
Full-time Description
La Posada Hotel is seeking a detail-oriented Night Auditor to handle overnight operations, including auditing daily financial transactions and ensuring the safety and security of the property. If you are a self-starter with excellent organizational skills, this is the perfect opportunity for you.
Where You Can Make an Impact:
Reconcile daily financial transactions and prepare end-of-day reports.
Handle guest check-ins, check-outs, and reservation requests during overnight hours.
Address guest inquiries and resolve any issues promptly.
Monitor property security and report any unusual activity.
Prepare and distribute daily operational reports for management.
Balance and audit room charges, food and beverage sales, and other revenue streams.
Ensure compliance with all hotel policies and procedures.
Perform light cleaning and maintenance tasks during the shift if needed.
Maintain a friendly and professional demeanor while assisting guests.
Collaborate with the morning team for a seamless shift transition.
Requirements
Education/Formal Training:
High school diploma or equivalent required.
Experience:
1+ year of experience in a hotel front desk or accounting role preferred.
Knowledge/Skills:
Proficiency in hotel management software and Microsoft Office and Microsoft Excel.
Strong attention to detail and organizational skills.
Ability to work independently and handle overnight shifts.
Excellent problem-solving and guest service skills.
Basic knowledge of financial auditing and reconciliation.
Flexibility to adapt to various operational needs.
Salary Description $13.00 Hourly
Night Auditor
Guest service representative job in Laredo, TX
Balance room, restaurant, and bar daily work. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next-day operations. In addition, works as a front desk agent during shift as needed. Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet the hotel's high standards of quality.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
Prepare daily Restaurant Revenue Report data by auditing Micros tapes/journals to break down revenue, covers, server tips paid out, and settlements by type and cashier.
Run audit reports/journals.
Make corrections and adjustments and handle all computer problems that might occur throughout their shift.
Input onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
Balance all revenue and settlement accounts nightly, maintain files and reset the system for next-day operations.
Perform other duties and responsibilities asked by the Controller.
Ensure all reports and backup vouchers are complete and filed properly.
Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. Accounting Clerk and or Controller.
Review and correct discrepancies in the Front Desk System.
Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next-day operations.
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, and confirming pertinent information including the number of guests and room rate. Make an appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested.
Adheres to all company policies and procedures.
Follows safety and security procedures and rules.
Knows department fire prevention and emergency procedures.
Utilizes protective equipment.
Reports unsafe conditions to supervisor/manager.
Reports accidents, injuries, near misses property damage, or loss to supervisor/manager.
Provides for a safe work environment by following all safety and security procedures and rules.
All team members must maintain a neat, clean, and well-groomed appearance. (Specific standards outlined in team member handbook).
Assists other Front Desk Personnel when need.
Perform any related duties as requested by the supervisor/manager.
KNOWLEDGE, SKILLS & ABILITIES
The Hotel may consider an equivalent combination of acceptable education and experience providing the knowledge, skills, and abilities cited below, when applicable
Any combination of education and experience equivalent and graduation from high school or any other combination of education, training, or experience that provides the required knowledge skills, and abilities. High school diploma preferred.
Prior hospitality experience is highly preferred, but not required.
Knowledge of accounting operations to include all aspects such as accounts receivable accounts payable, etc.
Basic mathematical skills and ability to operate a 10-key by touch.
Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.
Ability to access and accurately input information using a moderately complex computer.
Ability to read, write and speak English sufficient to understand and communicate with employees and guests. Must have excellent telephone etiquette skills.
Hearing and visual ability to observe and detect signs of emergencies.
PHYSICAL DEMANDS
Ability to stand and move throughout the front office and continuously performs essential job functions.
Lifting up to 25 pounds maximum.
Occasional twisting, bending, stooping, reaching, standing, walking.
Frequent talking, hearing, seeing, and smiling.
EOE/M/F/Vet Disabilities
5 days out of the week 11am to 7am.
Auto-ApplyCustomer Service Representative I, (A264115-2), 202, Utility Billing
Guest service representative job in Laredo, TX
Process and maintain accurate monthly billing records. Provides support for billing issues. ESSENTIAL DUTIES & RESPONSIBILITIES The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
* Prepares monthly utility bills and other related bills including off-cycle, final, and corrected bills that include service charges for Utilities, Solid Waste, and Environmental Services Department.
* Verify that meters are read and reported back in a timely manner.
* Performs research, analyses, and audits of account histories utilizing different software and exception reports to resolve issues with inaccurate water meter readings.
* Ensures problematic meters with issues are investigated and resolved expeditiously by identifying, analyzing, troubleshooting, and utilizing independent judgement to resolve those issues within the scope of responsibility for the position and report them to management.
* Verifies the accuracy of account service charges by reviewing reports generated from billing software in EXCEL format; correct any accounts with errors.
* Coordinates with Customer Service and Collections staff with cross- functional tasks to accommodate work order scheduling, including troubleshooting billing related issues.
* Manages work order requests to ensure completeness and accuracy of the results reported and advise Customer Service when necessary.
* Verifies that all accounts with underlying issues arising from the results submitted by field staff are addressed and corrected in a timely manner.
* Processes back billings through adjustments in compliance with city policy and TX PUC or ordinance guidelines and issue letters to customers.
* Distributes daily reports to appropriate personnel.
* Prepares month-end adjusting entries and account reconciliations as required,
* Reviews month-end reports to include reverse payment updates, adjustments updates, refund credit listings, cash update listings, payment update listings, trial balance, GMBA reports, and balance sheets.
* Compiles reports, spreadsheets, historical data, billing statements, periodic notices, and other pertinent information to respond to staff.
* Prints billing statements and delinquency notices when necessary.
* Answers, screens, and routes department telephone calls to appropriate personnel; greet and reply in person, by telephone, or by correspondence to inquiries from customers.
* Creates letters, memos, notices, and lists required. Sort and file correspondence and other related materials; prepare and maintain various reports and documents as required.
* Assist in maintaining good communication between staff, visitors, and other business contacts.
* Follows all rules of telephone courtesy in all telephone communications.
* Maintains regular job attendance and adhere to normal working hours.
* May be required to work overtime.
* Performs other duties as assigned.
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
* Knowledge of City ordinances, protocols, and policies.
* Knowledge of modern office procedures and methods including computers and applicable software, such as Microsoft Office, Excel using formulas and data analysis tools.
* Knowledge of English grammar, spelling, and punctuation.
Skills and Abilities:
* Skill in planning, organization, and time management.
* Skill in performing a variety of duties, often changing from one task to another of a different nature.
* Skill in critical thinking and logical reasoning.
* Skill in customer service delivery.
* Ability to demonstrate strong strategic, analytical, and organizational skills for the analysis of utility accounts.
* Ability to make arithmetic computations and tabulations accurately.
* Ability to work under pressure and meet appropriate deadlines while using data processing concepts, methods, and logical judgment for problem solving techniques.
* Ability to build and maintain effective working relationships with others.
* Ability to communicate clearly and effectively both orally and in writing.
* Ability to maintain good planning and organizational skills.
* Ability to take and follow directions from supervisor.
* Ability to give directions to and gain compliance from assigned staff.
* Ability to perform strenuous work and routine work.
* Ability to maintain a valid Texas Driver License and a good driving record.
* Ability to project a positive and professional image of the City of Laredo.
* Ability to effectively communicate both orally and in writing in the English language and orally in the Spanish language.
* Ability to comply with all City of Laredo's policies and procedures.
* Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of this position.
WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS
Physical Effort Requirements
Position will have the following exposures
* Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
* Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
* Exerting up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.
Work Environment Locations
Position will require the employee to work in the following types of work environments
Never
* Outdoor environment
* Street environment (near moving traffic)
* Construction site
* Confined space
Sometimes
* Vehicles
* Warehouse environment
Often
* Office or similar indoor environment
Exposures
Position will require the employee to be exposed to the following environmental elements
Never
* Individuals with known violent backgrounds
* Communicable diseases
* Fumes or airborne particles
Seldom
* Individuals who are hostile or irate
* Extreme cold (below 32 degrees)
* Extreme heat (above 100 degrees)
* Moving mechanical parts
* Toxic or caustic chemicals or substances
* Loud noises (85+ decibels such as heavy trucks, jack hammers, construction)
Travel
Position will require the employee to travel
Never:
* National travel
* International travel
Seldom
* Local travel
* Regional travel
Required Education and Experience
* High School diploma or G.E.D. equivalency
* At least one (1) year of experience in customer service, clerical, or administrative support.
* At least one (1) year of billing experience.
Required Certifications or Licenses
* Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.
As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.
Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.
Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.
A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at ************** two days prior to the scheduled interview and/or test if applicable.
City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.
Bursar Service Representative
Guest service representative job in Laredo, TX
Job Title
Bursar Service Representative
Agency
Texas A&M International University
Department
Bursar's Office
Proposed Minimum Salary
$14.43 hourly
Job Type
Staff
Job Description
The Bursar Service Representative, under general supervision, accepts monetary transactions in person for payments on accounts or for departmental deposits from the campus community.
Essential Duties and Responsibilities
Maintains custody of cash, checks, and credit/debit card receipts and correctly balances transactions at the end of the day. Ensures handling of accepted monetary transactions is in compliance with established Cash Handling policies and procedures.
Prepares daily cash reconciliations, summary reports, and departmental reports from various systems. Assists Cashiers with research and reconciliation when out of balance at the end of the day.
Submits reports and transactions to Accounting and submits deposit amounts to the University. Audits Petty Cash forms for compliance and compiles requests for reimbursement to the petty cash fund.
Participates in implementing new or updated processes and systems, and testing system update patches.
Manages and maintains the receipt book log for accuracy and accountability. Produces a monthly database spreadsheet to management indicating usage, assignments, and compliance for each receipt book logged.
Trains new and existing staff and student workers on procedures and policies. Counsels and advises staff on procedural issues.
This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.
Minimum Requirements
Education - High school diploma.
Experience - Two years of related experience.
Knowledge and Abilities
Knowledge of:
Word processing, spreadsheet, and database applications.
Ability to:
Multitask and work cooperatively with others.
Strong verbal and written communication skills.
Work accurately and quickly in cash and monetary processes.
Licensing / Professional Certification - None.
Physical Requirements - None.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervision of Others
This position generally does not supervise employees.
Other Requirements
Work beyond normal office hours and/or work on weekends may be required.
Position requires on campus, face-to-face interactions.
Position requires maintaining a regular schedule of attendance on campus and in the workplace.
Salary: $14.43/hourly
INSTRUCTIONS TO APPLICANT: During the application process you have only one opportunity to enter the requested information, upload documents and Submit the application. You will not be able to make changes or add additional documents once you “Submit” the application materials. The software does not allow you to “Save” your application and return to complete the process at a later time. The page
"My Experience
" has an area provided under Resume/CV to drop or upload files. Be sure to include:
Resume
Cover Letter
3 -5 professional references and their full contact information
Unofficial transcripts (if required)
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.
Auto-ApplyCustomer Service Teammate
Guest service representative job in Laredo, TX
Job Description
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation.
Our Teammates in this role typically earn $13.00/hour, which includes a base pay of $11.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities, and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
Guest Service Associate
Guest service representative job in Laredo, TX
Are you ready to ride the waves of excitement and be a part of a dynamic team? BlueWave Express, a fast-growing and customer-centric company, is looking for enthusiastic individuals to join us as Team Members! If you're energetic, customer-focused, and eager to make a splash, this opportunity is perfect for you!
Responsibilities:
* Provide exceptional customer service to all our valued clients, ensuring a positive and memorable experience.
* Handle customer inquiries, answer questions, and assist with any concerns.
* Perform tasks related to maintaining the cleanliness and organization of the facility.
* Work collaboratively with the team to ensure smooth operations and efficient service delivery.
* Assist in operating and maintaining equipment to ensure seamless performance.
Join us at BlueWave Express and become a part of a vibrant team where your dedication and passion for customer service will be recognized and appreciated. Make a splash in your career and apply now!
Customer Service Representative - Driving
Guest service representative job in Laredo, TX
Job Description
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Responsibilities
Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.
Assists customers in making payment to fully automated revenue control equipment
Helps customers with parking services and facilitates the expedient flow of traffic through the facility
Leads programs to improve client and customer satisfaction
Assists in the management of the day-to-day activities of the assigned location.
Monitors parkers in pay-in lanes
Interacts with customers in a friendly and professional manner
Provides assistance to customers that have forgotten where they parked their vehicle.
Performs other necessary functions as assigned.
Conducts garage and facility audits as required by management.
Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct.
Makes change (if required) for customers before transactions.
Quotes rates for parking services.
Gives directions to customers to various locations in the city.
Resolves customer complaints independently or with the aid of a supervisor.
Answers telephone in a prompt and courteous manner (if required).
Maintains cleanliness of facility and picks up trash in the surrounding area.
Presents themselves professionally (neat appearance and in uniform) at all times while at work.
Arrives to work on time for scheduled shifts.
Completes any other duties that may be assigned by the supervisor.
Qualifications
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Required: High School Diploma or an equivalent combination of experience and education
Experience Required: Experience with automated parking access control hardware and software or a high aptitude for technology.
Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.
License Requirement: The employee will be required to have and maintain a valid state-issued driver's license with a current address and acceptable driving record.
Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.
Language Skills: Ability to read, write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
Judgment: Exhibits sound and accurate judgment.
Other Skills and Abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate to loud.
The exposure level in the work environment to vehicle emissions is moderate to high
The exposure level in the work environment to extreme hot/cold temperatures is moderate to high.
The work environment is subject to all weather conditions including, but not limited to, precipitation and wind.
The exposure level in the work environment to bright sunlight and nighttime working conditions is high.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision.
Salary Range: $11.00 per hour
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.
Guest Service Associate
Guest service representative job in Laredo, TX
Job Details TXSA06 Laredo - Laredo, TX $10.00 - $12.00 HourlyGuest Service Associate
Are you ready to ride the waves of excitement and be a part of a dynamic team? BlueWave Express, a fast-growing and customer-centric company, is looking for enthusiastic individuals to join us as Team Members! If you're energetic, customer-focused, and eager to make a splash, this opportunity is perfect for you!
Responsibilities:
Provide exceptional customer service to all our valued clients, ensuring a positive and memorable experience.
Handle customer inquiries, answer questions, and assist with any concerns.
Perform tasks related to maintaining the cleanliness and organization of the facility.
Work collaboratively with the team to ensure smooth operations and efficient service delivery.
Assist in operating and maintaining equipment to ensure seamless performance.
Join us at BlueWave Express and become a part of a vibrant team where your dedication and passion for customer service will be recognized and appreciated. Make a splash in your career and apply now!
Qualifications
Requirements:
A passion for delivering outstanding customer service with a smile.
A high level of energy, enthusiasm, and a can-do attitude that inspires those around you.
Ability to work in a fast-paced environment and handle multiple tasks efficiently.
Strong communication skills and the ability to work effectively as part of a team.
Must be detail-oriented and take pride in maintaining a clean and organized workspace.
Previous experience in customer service is a plus but not required.
Front Desk Associate
Guest service representative job in Laredo, TX
The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties.
This detail-oriented individual will possess excellent customer service skills and the ability to communicate effectively with both staff and members. Basic understanding of accounting principles, cash processing procedures and computer skills required.
Gold's Gym will continue to change lives by helping people reach their individual potential. Join the team in getting us where we need to go and you'll see no limit to your career potential.
Current CPR Certification is required.
Apply Today!
Call Center Customer Service Representative (139)
Guest service representative job in Laredo, TX
Perfect opportunity for customer service oriented individual. We are looking for customer service representatives that will serve as the face of the company for scheduling and providing all around service to potential and current patients. Great Incentives/Bonus Structure!
Schedule appointments for patients.
Answer telephone promptly and in a polite and professional manner.
Obtain and enter accurate demographic information into Patient File (address, telephone number,name of insurance or self-pay status).
Schedule appointment correctly - review appointment date, time, location, and provider name with caller.
Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).
Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork. Remind caller of cancellation/no-show policy.
Answer questions and offer other information, as requested, to provide patient-focused service.