Guest service representative jobs in Las Vegas, NV

Overview A Guest Service Representative is responsible for welcoming guests to the property and providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints. Responsibilities Check guests in and out of the property quickly and accurately Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures Respond to and resolve guest complaints/challenges in a timely manner by owning the issue, creatively solving guest inconveniences and ensuring guest satisfaction Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests to maximize revenue opportunities Answer and connect calls to appropriate department, hotel guest or hotel/casino personnel. Process guests wake up call, emergency and recovery calls Qualifications Professional appearance and demeanor Efficient communication skills High school diploma required Two (2) years' experience in hospitality, preferably in a guest relations role Ability to work flexible hours, including nights, holidays, and weekends Working knowledge of property management systems Adhere to all state, federal laws, and company policies What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full , contact the Human Resources department at the location in which you are applying. Pay Range USD $18.29 - USD $18.29 /Hr. Tipped Position This position earns tips Professional appearance and demeanor Efficient communication skills High school diploma required Two (2) years' experience in hospitality, preferably in a guest relations role Ability to work flexible hours, including nights, holidays, and weekends Working knowledge of property management systems Adhere to all state, federal laws, and company policies What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

About DTP Companies: We are a group of passionate people committed to helping to transform Downtown Las Vegas into the most community-focused large city in the world. We are doing that by inspiring and empowering people to follow their passions to create a vibrant, connected urban core. About the Downtowner Boutique Hotel: A Newly Remodeled Vintage Hotel with a Palm Springs vibe has a bar lobby, 6-hole putting course, and pool. Job Summary: As a Guest Service Representative, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. Your role will involve handling reservations, addressing guest inquiries, and resolving any issues that arise during their stay. Your professionalism, communication skills, and commitment to guest satisfaction will be key to creating a memorable experience for our visitors. Key Responsibilities: Guest Check-In/Check-Out: Welcome guests upon arrival with a warm and friendly attitude. Efficiently process guest check-ins and check-outs, ensuring all necessary information is accurately recorded. Provide guests with information about hotel facilities, services, and local attractions. Reservation Management: Handle reservations and cancellations, including modifications and special requests. Manage room assignments and ensure that guests are accommodated according to their preferences. Guest Relations: Address and resolve guest complaints or concerns promptly and professionally. Assist with special requests, such as room upgrades, additional amenities, or transportation arrangements. Communication and Coordination: Communicate effectively with housekeeping, maintenance, and other hotel departments to ensure guest needs are met. Provide clear and accurate information to guests about hotel policies and procedures. Administrative Duties: Maintain accurate records of guest interactions, transactions, and feedback. Process payments and handle credit card transactions securely. Barback Duties: Prepare and serve alcoholic and non-alcoholic beverages according to recipes and customer preferences. Maintain cleanliness and organization of the bar area, including washing glassware and cleaning surfaces. Manage inventory, restock supplies, and track drink orders accurately. Safety and Security: Ensure the safety and security of guests and hotel property by following established procedures. Report any suspicious activities or safety hazards to management and/or the appropriate authorities. Team Collaboration: Work collaboratively with other team members to maintain a high standard of service and operational efficiency. Participate in training and development programs as required Miscellaneous: Performs all other job-related duties as assigned Qualifications: High school diploma or equivalent Two (2) years of previous experience in a customer service or hospitality role, preferably in guest relations Six (6) months of previous barback experience Ability to get and maintain TAM, Sheriff's card, and Health Card Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle multiple tasks and work effectively under pressure. Proficiency in using computer systems and hotel management software. A positive, professional demeanor and a passion for providing exceptional guest service. Working Conditions: Ability to work various shifts is required, including evenings, weekends, and holidays. Requires standing for extended periods and lifting of light to moderate weight items. Exposure to a busy front desk environment with frequent guest interactions. Benefits: Full Time employees can sign up for medical, dental, vision, life, & disability benefits after 30 days of employment. All employees are eligible for 401K after 6 months of employment during their quarterly enrollment period. Paid Time Off available after 90 days of employment. ***If you are having issues with the APPLY button, try refreshing first or clearing your browser data***

To accurately and efficiently correct minor machine malfunctions, process fills and jackpots, monitor slot players and slot games in your assigned area All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures. Essential Duties & Responsibilities: * Pays jackpots as required and ensures that the procedures include the jackpot celebration tasks. * Accepts responsibility for an imprest bank or pouch in order to dispense funds for jackpots. * Accepts responsibility for a zone or section on the casino floor and monitor slot players and slot games in that area. * Maintains complete knowledge of and comply with all departmental policies and procedures. * Replenishes bank to assigned impressed level as required. * Redeems TiTo tickets and play the Guest the appropriate amount. Additional Duties & Responsibilities: * Evaluates operating procedures, recommend changes and implement approved changes. * Responds to and opens tilted slot machines to determine if maintenance is required, completes minor maintenance on slot machines or write-ups for slot machines that require a slot technician. * Completes all paperwork in accordance with Nevada Gaming Regulations and approved Venetian Resort Hotel Casino standards. * Identifies Guests playing slot machines without VPC cards and informs them of the benefits of becoming a club member. * Promotes current and future promotions to each Guest. * Provide a service or assistance to meet the needs of a guest, client or customer. * Provide a service or assistance to meet the needs of a guest, client or customer. * Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department. * Comply with policies and procedures of the department or section in order to complete service satisfactorily. Additional Duties & Responsibilities: * Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service. * Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity. * Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service. * Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed. * Consistent and regular attendance is an essential function of this job * Performs other related duties as assigned Company Standards of Conduct All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct Additional Duties & Responsibilities: Minimum Qualifications: * 21+ years of age. * Proof of authorization/eligibility to work in the United States * High school Diploma or equivalent. * Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form. * Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts. * Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards. * Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards. * Work varied shifts, including weekends and holidays. * Must have a minimum of 6 months experience as a cashier or in slot operations. * Must be able to communicate in English both oral and written. * Must possess excellent cash handling skills and strong basic math. * Ability to perform job functions with attention to detail, speed and accuracy; prioritize and organize; follow directions and procedures thoroughly; work cohesively co-workers and subordinates as part of a team; work independently. * Ability to handle a significant number of Guests with outstanding Guests service skills. * Ability to handle a substantial imprest bank with excellent cash handling skills. * Adhere to Regulation 6A/Title 31 requirements and successfully pass testing. * Physical ability to access all areas of the property. Physical Requirements: * Must be able to lift and carry a minimum of 20 pounds. * Physical ability to access all areas of the property. * Must be able to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke. * Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines. * Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives. * Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner. * Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.

Welcome to WeServe ! We're building the future of live entertainment event staffing. Come join us! Now Hiring Ushers for Las Vegas Golden Knights 2025 Season, Bruno Mars, Pitbull, Las Vegas Aviators, Penn & Teller, Criss Angel, Scorpions & More! We are looking for Ushers & Ticket Scanners. Previous special live event experience is preferred but not required. WeServe provides our services to the following venues: T-Mobile Arena The Colosseum at Caesar's Palace Dolby Live PH Live Theater The Cosmopolitan Las Vegas Ballpark Outdoor Festivals, Sporting Events & More! We're thrilled you're considering working with us. You'll be joining a friendly, fun, fast-paced, customer service focused, and inspiring community. Our team members come to WeServe via diverse paths - we have backgrounds in hospitality, education, gaming, law enforcement, retail, healthcare etc. These are part-time/on-call positions. If this sounds exciting to you... WE WANT YOU ON OUR TEAM! Visit our Website! ****************** All Candidates MUST MEET the following criteria: * Are you energetic? * Can you stand/walk for 5 hours at a time? * Are you trustworthy, personable, dedicated, responsible, and self-motivated? * Are you ambitious and adventurous? * Do you enjoy smiling and have a strong sense of values? * THE ABILITY AND WILLINGNESS TO WORK 4-8 EVENTS PER MONTH * BE AVAILABLE FRIDAY AND/OR SATURDAY NIGHTS * Ongoing access to email and text messages (for scheduling purposes) * Have a High School Diploma or GED Certificate/Transcript * Have a valid Driver's License or State ID * Have a Social Security Card * Is a citizen of the United States or lawfully entitled to remain and work in the United States * Is of good moral character and temperate habit * The ability to communicate in English both verbally and in writing * Have reliable transportation * Have NOT been convicted of a felony or a crime involving moral turpitude or the illegal use or possession of a dangerous weapon Appearance/Attire - It is important that you exhibit a professional appearance, which will include but not limited to men's hair being neatly trimmed and above the collar. Hair should be of natural color. Mustaches must be neatly trimmed and not extend past the corner of the mouth. Tattoos must be covered. Sideburns are not to extend past the opening of the ear. No Hair Coverings allowed. No piercings and facial tattoos. Nails should be no longer than a quarter of an inch from the tip of your fingers. It is important that you exhibit a professional appearance, which will include but not limited to Women are only allowed to wear stud earrings and no excessive jewelry. Tattoos must be covered. Hair clips / headbands must be of neutral color. Women's hair should be of natural hair color. No Hair Coverings allowed. No piercings and facial tattoos. Nails should be no longer than a quarter of an inch from the tip of your fingers. Equipment and Wear - Normal attire will consist of a Black suit coat, long sleeve white button down dress shirt, black dress slacks (no Dickies or Dockers), black bow tie, black belt, black shoes, black socks, and a small flashlight. Summer attire for outdoor events will include khaki pants, plain white t-shirt, majority white tennis shoes & white socks. Drug and Background - Both a drug test and background check will be conducted during the application process.

We are currently looking to hire exceptional customer focused individuals to join our team as Front Desk Attendants within Guest Services. Guest Services Front Desk Attendants will serve as an integral staple in welcoming and assisting our rink guests at City National Arena. Primary Responsibilities: Greets, registers guests in programs, check-in people for skating, assists with requests in an efficient, warm, and friendly manner Sort, log, and sign for incoming mail and messages Records and communicates guests' special requests and problems to the appropriate department and ensures they are addressed in a timely and acceptable manner Answers the City National Arena general line and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures Check the City National Arena voicemail and email Knows general information and pricing of all City National Arena Programs. Also needs to know program beginning and end dates, as well as when sign-ups begin and end for those programs Maintains the cleanliness and organization of the front desk area Will have the opportunity to work in other areas of City National Arena including but not limited to Birthday Party Host/Hostess Key Competencies and Experience: High School diploma or equivalent Highly organized and detail-oriented and able to thrive in a fast-paced, intense environment Exhibit exceptional customer service Excellent verbal and written communication skills Ability to demonstrate a flexible can-do attitude Self-starter, pro-active, highly motivated Schedule Overview:The schedule may vary. Candidates must be prepared to work nights, weekends and holidays.Our Culture: No Ego, 'We' not 'Me' approach to everything we do Positive Energy Relentless work ethic Always advance We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. We are looking for a Part Time Guest Service Representative to provide excellent customer service to all hotel guests. PAY: $16.50 ESSENTIAL DUTIES & RESPONSIBILITIES Assigns guest rooms, checks guests in and out in accordance with current policies and procedures. Manages cash flow in assigned bank and performs account postings with accuracy. Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the front desk's daily operations. Processes guest accounts upon check-out in an efficient and accurate manner. Provides excellent guest service and handles all special requests and complaints not requiring a supervisor or manger until guest is completely satisfied. Operates the PBX switchboard on assigned shift. Utilized property radio system to contact various departments and staff. Responsible for in depth product knowledge, anticipating & delivering on guest's needs, and closing reservations sales. Handle multiple inbound phone calls from guests seeking hotel room or group reservations. Accurately input guest information into Resort computer system. Perform other duties assigned. EDUCATION AND EXPERIENCE High school diploma or GED required. Good communication skills, ability to perform in a fast paced environment. Preferred hospitality experience or minimum 6 months customer service experience. Must be flexible with available shifts.

What You'll Do: Are you a night owl? Do you enjoy working with and balancing numbers? For us, impeccable service never stops. The Night Auditor is responsible for maintaining guest standards overnight and looking after the property's balances from the previous day. Some of your nightly duties include: · Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. · Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests. · Answer guests' questions about the hotel services and amenities. Where You've Been: We're looking for someone with an Associate's Degree or six months to one year of related experience, the ability to work evening/overnight shifts, and strong computer skills. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive way at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 25 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

PRIMARY OBJECTIVE OF POSITION: To anticipate and exceed the guest's expectations by providing quality service during check-in, check-out and throughout the guest's stay, in accordance with the Carriage House standard hotel and accounting procedures. Assist all guests as needed and thoroughly understand the hotel's Emergency Plan. MAJOR AREAS OF ACCOUNTABILITY: Provide efficient, quality service to all Carriage House guests. Greet guest promptly and welcome them to the hotel. Register and process guest promptly upon arrival. Respond to guest requests for information about the hotel, dining, the Las Vegas area, show reservations, or other questions they may have. Arrange for special services requested by guests, such as champagne, fax and copy services. Provide courteous service to telephone inquiries by responding to questions and/or forwarding to the appropriate department. Keep current with developments in the property by reviewing department emails Follow through with requests by working with Reservations, Owner Services, Accounting, Housekeeping, and Maintenance. Follow established Carriage House Accounting procedures. Verify all information on reservation including name, address, and method of payment, room rate, and dates of stay and make necessary changes. Notify Reservations, if necessary. Retrieve proper name and address verification and proper approval codes for cash/debit and credit card paying guests. Identify and record special billing instructions and notify Accounting. Post and adjust guest charges promptly to ensure proper recording of revenue. Follow daily shift procedures as outlined on attached daily checklists. Follow Yield Management procedures while making room reservations; adhere to rate/stay controls based upon availability, forecasted occupancy, and yield management calendar. Review daily reservations and assign rooms based on availability and special requests to ensure guest satisfaction and to maximize revenue. Accurately account for owner's time. Issue safety deposit box keys upon request in accordance with standard operating procedures. Provide effective key control and participate in matters relating to guest room safety. Encourage guest feedback by requesting them to complete a comment card before their departure. Conduct daily inspections of the Guest Services area, lobby, brochure racks, storage closet, conference room, fitness center, and business center making sure they are clean, orderly and in a safe condition. Stock and replenish mini mart in accordance with the attached Carriage House mini market guidelines. Maintain Guest Services supplies Provide efficient and courteous service to all Carriage House guests while taking reservations and/or assisting them at the Guest Services Desk. Book reservations while adhering to the open/closed dates and availability of rooms. Request and record arrival times and special requests. Aggressively up-sell to maximize revenue. Review all reservations for accuracy and email/mail confirmations within 24 hours. Process advance room deposits in accordance with standard procedures. File all reservation correspondence daily, neatly, orderly, and accurately. Accurately account for owner's time following the established CHTA Rules and Regulations. The Guest Services Representative will report directly to the Rooms Division Manager and the Assistant General Manager but will be responsive at all times to the General Manager, Department Managers and the Manager on Duty. Adhere to scheduled work hours and be punctual in reporting to supervisor if the schedule cannot be met to ensure staff coverage is arranged. Follow weekly schedule and assignment. Follow any change in schedule as directed by the Manager on Duty. The Guest Services Representative/Reservations Agent will be required to wear a uniform and nametag as provided by the company. The employee will be responsible to maintain the uniform and will present a neat, clean, and professional appearance at all times. At all times project a favorable image of the CHTA to the public. Enhance property's image by participating in local civic affairs and timeshare hotel activities. Develop and maintain a positive working relationship with vendors, contractors, consultants and neighbors so that the Carriage House is well represented and professionally presented. Adhere to policies and procedures as defined in the Employee Handbook. Keep the General Manager or Manager on Duty promptly and fully informed of all problems or unusual matters of significance so that prompt corrective action can be taken. Perform other duties and responsibilities in a timely efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. Maintain knowledge of the timeshare and hospitality industry by reading industry related periodicals, evaluating new technologies and attending trade-shows, technical seminars and training sessions. Acquire and retain a working knowledge of the property's facilities, services and personnel to respond to and direct inquiries as requested Maintain a favorable working relationship with all employees to foster and promote a cooperative and harmonious working climate. Assist General Manager and Department Managers with special projects, as needed.

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

It is the primary responsibility of the Front Desk Agent to provide an unsurpassed level of guest service while displaying an upbeat and positive demeanor. Register guests, settle guest accounts, answer phones, and attend to guest inquiries. All duties are to be performed in accordance with departmental and Downtown Grand policies, procedures, and practices. POSITION RESPONSIBILITIES/DUTIES: Display an engaging personality that attracts guests with an always present smile, clear voice, and willingness to initiate conversation without prompting. Provide a warm and sincere greeting and farewell while recognizing guests appropriately and by name whenever available. Provide information about and encourage Downtown Grand Player Club sign ups. Interact and communicate with hotel guests and exemplify the best possible service in a courteous and hospitable manner, having knowledge of the hotel, hotel staff and services including hours of operation, and guestrooms including location, views, amenities, knowledge of the surrounding area. Take ownership of situations or tasks by fully understanding the issue, asking for help when needed, communicating progress, and delivering results effectively and efficiently. Register and settle guest accounts efficiently while adhering to all service standards. Complete required paperwork and task lists for various front desk transactions and input information into all computer systems accurately. Process all cash transactions by accepting money or credit card and apply correctly following all policies and procedures. Resolve customer concerns and issues to ensure guest satisfaction while operating within established guidelines. Keeps management informed of the activities and status of the operation with emphasis on uncommon or possible issues. Other duties as assigned. MINIMUM REQUIREMENTS: High School Diploma or equivalent. One (1) year previous front desk experience preferred. One (1) year guest service experience with ability to provide courteous friendly and efficient service to all guests. Must possess excellent communication skills with the ability to communicate both orally and written with all levels of individuals. Must be able to get along well with co-workers and work well as a team. Must adhere to image guidelines. Previous experience at a large resort. Must be able to comprehend all information and documentation. Must be able to obtain a Nevada Gaming License. Work varied shifts, including weekends and holidays. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Prolonged periods of standing. Must be able to lift up to 50 pounds at times. Ability to work in an environment that is subject to varying levels of noise, crowds, and smoke. Follow all safety procedures as established by the company. Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork. Ability to effectively and efficiently move around work area. This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. Downtown Grand is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act. Downtown Grand will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current team members to discuss potential accommodations with the employer.

It is the primary responsibility of the Front Desk Agent to provide an unsurpassed level of guest service while displaying an upbeat and positive demeanor. Register guests, settle guest accounts, answer phones, and attend to guest inquiries. All duties are to be performed in accordance with departmental and Downtown Grand policies, procedures, and practices. POSITION RESPONSIBILITIES/DUTIES: * Display an engaging personality that attracts guests with an always present smile, clear voice, and willingness to initiate conversation without prompting. * Provide a warm and sincere greeting and farewell while recognizing guests appropriately and by name whenever available. * Provide information about and encourage Downtown Grand Player Club sign ups. * Interact and communicate with hotel guests and exemplify the best possible service in a courteous and hospitable manner, having knowledge of the hotel, hotel staff and services including hours of operation, and guestrooms including location, views, amenities, knowledge of the surrounding area. * Take ownership of situations or tasks by fully understanding the issue, asking for help when needed, communicating progress, and delivering results effectively and efficiently. * Register and settle guest accounts efficiently while adhering to all service standards. * Complete required paperwork and task lists for various front desk transactions and input information into all computer systems accurately. * Process all cash transactions by accepting money or credit card and apply correctly following all policies and procedures. * Resolve customer concerns and issues to ensure guest satisfaction while operating within established guidelines. * Keeps management informed of the activities and status of the operation with emphasis on uncommon or possible issues. * Other duties as assigned. MINIMUM REQUIREMENTS: * High School Diploma or equivalent. * One (1) year previous front desk experience preferred. * One (1) year guest service experience with ability to provide courteous friendly and efficient service to all guests. * Must possess excellent communication skills with the ability to communicate both orally and written with all levels of individuals. * Must be able to get along well with co-workers and work well as a team. * Must adhere to image guidelines. * Previous experience at a large resort. * Must be able to comprehend all information and documentation. * Must be able to obtain a Nevada Gaming License. * Work varied shifts, including weekends and holidays. PHYSICAL DEMANDS AND WORK ENVIRONMENT: * Prolonged periods of standing. * Must be able to lift up to 50 pounds at times. * Ability to work in an environment that is subject to varying levels of noise, crowds, and smoke. * Follow all safety procedures as established by the company. * Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork. * Ability to effectively and efficiently move around work area. This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. Downtown Grand is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act. Downtown Grand will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current team members to discuss potential accommodations with the employer.

Are you ready to turn FUN into a career? Join the team at Spy Ninjas HQ, Las Vegas' newest action-packed theme park based on the hit YouTube series with over 44 MILLION subscribers! We're hiring energetic, people-loving team members to help guests experience an unforgettable adventure across our escape rooms, trampoline park, VR zones, climbing walls, ax throwing lanes, arcade, and more! Positions Available: Attraction Agent (Full-Time & Part-Time) Front Desk/Party Host (Full-Time & Part-Time) What You'll Do: As an Attraction Agent or Front Desk/Party Host at Spy Ninjas HQ, you'll be an essential part of creating unforgettable moments for our guests-from their first hello to their final high-five. Whether you're operating thrilling attractions or hosting a birthday party for a junior spy-in-training, every shift is full of energy, teamwork, and guest interaction. Here's what your mission might include: Attraction Agent Responsibilities: Operate and monitor various attractions including virtual reality experiences, obstacle courses, climbing walls, escape rooms, ax throwing, trampoline dodgeball, and arcade zones Deliver clear and engaging safety instructions while maintaining a fun and welcoming atmosphere Conduct pre-shift inspections of equipment and attractions to ensure safety and cleanliness Encourage guest participation and help guide players through their challenges and missions Troubleshoot minor issues, escalate concerns as needed, and always keep guest safety first Be an energetic brand ambassador who motivates, interacts, and entertains all guests Front Desk/Party Host Responsibilities: Greet guests with warmth and enthusiasm as the first point of contact Check in guests efficiently, answer questions, and explain available attractions and packages Book and manage reservations for birthday parties and group events Set up and host parties with energy, ensuring kids and families have a VIP experience Coordinate party flow, food delivery, gift storage, games, and photo opportunities Handle retail and concession purchases, assist with prize redemption, and manage guest concerns with professionalism For Both Roles: Be ready to jump in wherever needed to keep the park running smoothly Help with cleaning, restocking, and maintaining a tidy and organized environment Collaborate with other agents and leadership to deliver next-level guest experiences Participate in ongoing training, team meetings, and cross-functional support Maintain a positive, solution-focused attitude even in high-energy environments ? Why You'll Love It Here: Work in a fun, family-friendly environment - no two days are the same! “Work Now, Get Paid Tomorrow” OnDemand pay Free park passes for you and your immediate family Free arcade play and 50% off food when you're off the clock Flexible scheduling to fit your life Opportunities for advancement - we promote from within! Health, dental, vision & 401(k) available for full-time team members PTO accrual for both full-time and part-time employees Location: Spy Ninjas HQ 7980 W Sahara Ave, Las Vegas, NV ******************* Ready to Join the Mission? Apply now and become a real-life Spy Ninja-where every shift is an adventure! Requirements What We're Looking For: Outgoing, positive, and team-oriented personality Love for fun, games, and working with families and kids Comfortable working nights, weekends, and holidays Age 18+ and able to pass a background check Willing to obtain a Sheriff's Card and complete safety training Bonus if you've worked in customer service, attractions, or events!

Join our dynamic team at Dimopoulos Injury Law in Las Vegas as a Full-Time Front Desk Agent! This vibrant, customer-focused environment offers an exciting opportunity to be the first point of contact for our clients. Work directly onsite in a high-energy atmosphere where excellence is prioritized, and your contributions truly matter. Engage with a diverse clientele and enhance their experience while working closely with a dedicated team that values performance and support. If you're passionate about delivering exceptional service and thrive in a fast-paced setting, this is the ideal position for you. You will be given great benefits such as Medical, Dental, Vision, 401(k), Competitive Salary, and Paid Time Off. Don't miss the chance to be part of a company that champions customer-centricity and excellence every day! Dimopoulos Injury Law: Our Story Dimopoulos Law Firm has been awarded the Las Vegas Review Journal's Top Workplaces recognition for the third year in a row (2022, 2023, and 2024). Dimopoulos Law was also awarded Best of Las Vegas Best Injury Lawyer, and Best Trial Lawyer, Best Law Firm, Best Law Customer Service recognitions in 2023 and 2024 (gold in all categories). We are highly selective, but candidates who make the team are generously compensated and welcomed to an amazing culture with a genuine camaraderie in a high-performing environment. Your day to day as a Front Desk Agent As a Full-Time Front Desk Agent at Dimopoulos Injury Law in Las Vegas, you'll play a crucial role in creating a five-star luxury experience for all our clients. Your commitment to customer-centricity will shine as you warmly greet visitors and expertly manage their needs, ensuring that every interaction reflects our high standards of excellence. You'll curate a welcoming atmosphere where clients feel valued and supported throughout their legal journey. By anticipating their needs and providing personalized service, you'll contribute to a memorable experience that enhances our reputation as a premier legal service provider in the industry. Join us in delivering an unparalleled level of hospitality that sets us apart! Are you a good fit for this Front Desk Agent job? To excel as a Full-Time Front Desk Agent at Dimopoulos Injury Law in Las Vegas, candidates must possess a strong customer service orientation and the ability to thrive in a fast-paced environment. Exceptional multitasking skills are essential, as you will be managing multiple client needs and inquiries simultaneously while maintaining a luxurious service standard. Proficiency in various software and tools will enhance your efficiency and effectiveness in this role. Being a team player is critical, as collaboration with colleagues ensures a seamless experience for clients. A genuine passion for delivering high-quality service will enable you to create memorable interactions and contribute to our reputation for excellence. If you have these skills and a commitment to exceptional service, we want to hear from you! Knowledge and skills required for the position are: Customer service oriented Fast pace Multitask Luxury experience service Team player Bilingual - English/Spanish preferred Get started with our team! So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team! Employment is conditional upon a successful background check and license verification for attorneys and paralegals.

We Inspire People to Be More Alive About Paws Up Montana: Paws Up Montana, America's premier luxury ranch resort, is more than a workplace-it's a chance to be part of something extraordinary. We are seeking a talented Front Desk Agent to join our team in Las Vegas, Nevada. The PBX (Hotel Communications) Agent serves as the central hub of guest communication and service coordination, ensuring seamless, anticipatory, and highly personalized experiences throughout the guest journey. Acting as the resort's voice, this position manages front desk call operations, orchestrates guest requests across multiple departments, facilitates interdepartmental communication, and ensures every interaction reflects the elevated standards of Five-Star service. Ultimately, this role is integral to maintaining the luxury standards of the resort by delivering exceptional service, anticipating guest preferences, and ensuring operational excellence in all guest and team interactions. This position functions remotely (in the Las Vegas office of Paws Up Montana), serving as an extension of the on-property Front Desk. What We Offer: Medical, Dental, Vision Insurance 401K with Employer Match Paid Time Off - 9 Floating Holidays and 15 Personal Days Career Development and Advancement Opportunities Life Insurance, Long Term, and Short-Term Disability Employee Assistance Program (5 free counseling sessions) Referral Bonus Program (Get paid $250 to recruit) Carpool Reimbursement ($5-$20/Day) Employee Discounts on Merchandise (30% on select items in our retail store) Primary Functions and Responsibilities Paws Up Standards and Values Uphold Resort Standards & Values: Consistently embody the core values and service philosophy of The Resort at Paws Up, ensuring every interaction reflects the authenticity, warmth, and refined professionalism of Montana hospitality. Deliver gracious, unhurried service with polished diction, empathy, and professional distance; personalize with name usage and documented preferences. Guest Communications & Billing Uphold telephone etiquette, ensuring tone and language consistently reflect the resort's positioning. Maintain meticulous attention to detail by reviewing and ensuring the accuracy of all guest folios prior to departure, resolving discrepancies promptly and discreetly. Audit all guest folios prior to departure. Present a polished, professional demeanor across all channels of communication-whether on the phone, in person, through the communications system, or via email-ensuring written correspondence reflects proper grammar, clarity, and tone. Engage with guests at a high level, both on the phone and virtually, demonstrating awareness of their needs and preferences; proactively fulfill special requests as directed by leadership or requested directly by the guest. Take and log messages accurately and ensure they are delivered to the appropriate department, person, or guest. Transfer calls to appropriate departments. Know and be able to communicate all hotel operations; dining outlets, activities, and transportation specifically. Receive and place In Home Dining orders; ensure working knowledge of all menu items and applicable allergies. Understand and maintain the daily arrivals and departures board, ensuring accurate information at all times. Audit guest waivers and communicate missing waivers. Attend daily stand up meetings. Audit and confirm activity postings. Check guests in and out using the Property Management System. Know and understand all group resumes and communications to group guests. Answer internal and external calls promptly (within three rings), using an elegant, brand-consistent greeting; route calls accurately with minimal hold time. Provide clear, accurate information on resort services, facilities, hours, and local recommendations; record and relay complete, legible messages; ensure timely follow-up. Request Orchestration & Follow-Through Log and dispatch guest requests across all departments including Front Office, Housekeeping, Concierge, Security, and Engineering; own the request through completion and conduct a callback to confirm guest satisfaction. Maintain awareness of on-property programming and local events to provide anticipatory guidance and enhance guest experience. Systems & Technical Operate the PBX/console and Maestro PMS to update guest profiles, preferences, Do Not Disturb status, and notes; generate call and request reports as needed to support seamless service coordination. Safety & Emergency Readiness Follow established emergency call workflows for medical, security, or fire-related incidents; monitor alarms as applicable and communicate calmly, clearly, and accurately with responders and leadership. Protect guest privacy by verifying identity before divulging information and ensuring compliance with data security standards. Supportive Functions and Responsibilities Display hospitality and professionalism to our guests and team members at all times, take pride in representing The Resort at Paws Up professionally with our guests and assure that all transactions with guests are handled in a legal, ethical, and confidential manner. Maintain a favorable working relationship with all Resort team members to foster and promote a positive working environment. Maintain a clean and neat appearance at all times. Perform work in a safe and high-quality manner. Educational, Experience, Licensure Required High school diploma, GED or vocational training or job-related course work, preferred College degree Minimum 2 years of experience in the hospitality industry, preferably Front Office. Proven experience with Microsoft Office (Outlook, Word, Excel and PowerPoint) and keyboard skills Proficient ability to multi-task and work in a fast-paced environment information heavy while remaining organized and prioritizing workload throughout the day Has a friendly and professional manner under periods of high demands and with guest, team members, and management If you are passionate about hospitality and ready to take on a new challenge at a prestigious resort, we would love to hear from you. Apply today to join our dynamic team at Paws Up Montana! Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Must be able to work any 4, 6, or 8-hour shift between 7 am to 11 pm Availability on weekends is a must PART-TIME, 0-32 hours per week

Job DescriptionBenefits: Company parties Employee discounts Flexible schedule Health insurance Benefits/Perks Flexible Scheduling one week paid vacation after one year anniversary medical benefits Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities Monitor the maintain knowledge of hotel operations and activities Take reservations and answer questions via phone, email, and in-person Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Ensure compliance with health and quality standards Qualifications Friendly and outgoing personality Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 30 pounds

Job responsibilities include: Check guests into and out of the hotel in an accurate, speedy, and courteous manner. Efficiently handles all payments received whether they are cash, credit card, checks, or traveler's check. Balances/verifies all monetary transactions in the appropriate accounts. Ensure that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained. Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues. Offer guest assistance whenever possible. Responsible for resolving escalated customer relations issues. Answer inquiries pertaining to hotel policies and services. Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations. Responsible for positively representing and promoting the property. Ensures systems and procedures are in place and followed for guest safety and security. Ensure that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies. Property compiles, completes, and distributes reports to all management and relevant staff Reports any maintenance, security, or safety issues to the appropriate staff Skills, Educational Background and Experience: High School Diploma or GED Required Previous front desk experience highly preferred Prior experience using Windows based software including Microsoft Word, Excel, and Outlook high preferred Excellent organizational and prioritization skills Ability to work well and collaborate with others Excellent communication skills May be required to stand for an extended period of time Able to work a flexible schedule ***Update your resume before you apply!**

It is the primary responsibility of the Front Desk Agent to provide excellent customer service and create a safe and friendly environment for employees and guests by promoting goods and services, assigning rooms, registering guests, determining credit, rendering bills, receiving cash and credit payments, and providing excellent guest service. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. Top 5 Specific Job Functions: Responsible for the complete registration process including, but not limited to, check-in, check-out, and providing guest services as outlined in the PlayLV Handbook and department policies and procedures. Obtain payment from guests upon check in and check out for all accrued charges. Fill out all applicable forms for various transactions/procedures as well as shift reports as specified in the policies and procedures of the front desk. Responsible for stocking and restocking workstation. Responsible for directing guests, internal and external, to appropriate departments. Other Specific Job Functions: Must promote and represent PlayLV in a positive manner at all times, focusing on enhancing all guest experiences, utilizing professional language appropriate for the workplace. Responsible for assisting/resolving complaints, providing information and coordinating activities within the Front Office Operation. Must have a working knowledge and understanding of casino programs and offers and must understand the process regarding casino gaming criteria and it's implication towards room assignments and billing. Consistently monitors room rack, room type availability, room change status, room status, room rates and occupancy. Perform various guest services (send, receive, and process fax transmissions, mail services, text messages; and answer and accommodate incoming phone calls, etc.) in a timely and professional manner. Must be able to retain and communicate information given by other departments, guests, and or fellow team members and relay to management. Must work well in stressful, high pressure situations and maintain composure and objectivity under pressure. Must be able to sufficiently multitask while servicing high volumes. Must be able to stand for extended period of time. Must maintain a positive upbeat attitude with all internal and external guests. Must maintain a positive, friendly demeanor when dealing with difficult guest. Other related duties as necessary This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. Requirements MINIMUM QUALIFICATIONS: Excellent interpersonal, customer service, communication skills. Ability to work inside and continuously maneuver around front desk area for periods of up to four hours at a time. Ability to respond calmly in busy situations. Must be able to lift up to 60 pounds. Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork. Must be able to tolerate areas containing secondary smoke. Bend, stoop, crouch, crawl, reach, kneel, twist and grip items. Stand and walk for long periods of time. Maneuver up and down stairs. Respond to visual and aural clues. Must be able to work in an environment with a high noise level. Must be able to work at a fast pace and in stressful situations. Required: Must be able to communicate effectively in English, in both written and oral forms. High school diploma and or GED Ability to obtain and maintain Gaming License and Alcohol Awareness Card At least six months guest service experience At least six months experience handling multi-line phones Previous experience with LMS and PC software programs (MS Word, Excel) Professional appearance and demeanor Ability to work varied shifts, including weekends and holidays Ability to: perform job functions with attention to detail, speed, and accuracy prioritize and organize be a clear thinker, remaining calm and resolving problems using good judgment follow directions thoroughly multi task in various situations understand guest service needs work cohesively with co-workers as part of a team work with minimal supervision maintain confidentiality of guest information and pertinent hotel data Preferred: At least one year of Front Desk experience Previous experience working in a similar hotel setting CERTIFICATES, LICENSES, REGISTRATIONS: Union Referral WORK SCHEDULE/HOURS: Varies Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.