Guest service representative jobs in Lynwood, CA

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women's and men's apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam. Summary: Rails is looking for a Wholesale Customer Service Representative with a proven ability to consistently deliver excellent customer service to boutique clients and find creative solutions to all customer issues. Key Responsibilities: Managing customer inquiries, primarily from RAILS' boutique clients Contacting domestic accounts for shipping approvals, order statuses, and adjustments Tracking inventory for OTS orders and allocating inventory to accounts Building and maintaining strong relationships with RAILS' wholesale accounts and account executives Consistently providing excellent customer service Troubleshooting and resolving problems in a timely manner Reviewing return and exchange requests Working cross functionally with other departments across the organization as needed to resolve client issues Additional responsibilities as required Requirements: Minimum 1 year of experience providing customer service, primarily for wholesale customers Apparel industry experience Experience with NetSuite a plus Excellent verbal and written communication skills - must be able to maintain consistent and organized communication with customers and sales staff Strong computer skills - intermediate Microsoft Office and Google experience at a minimum; must be able to work in an ERP system, and export/create/manipulate data in Excel formats Customer centric with positive attitude at all times Independent and driven for personal and professional success Ability to work successfully in both a group setting and independently Creative thinker who is organized and efficient

As the department's first responder, the Tier 1 Customer Service Agent is crucial for building and maintaining the company's positive reputation. The role requires a high level of professionalism while assisting customers within our Zendesk ticketing system via phones, emails, text messages, and chat. Responsibilities also include, but are not limited to, processing customer returns, issuing refunds, handling claims, creating package replacements, supporting store associates, guiding customers through their shopping experience, troubleshooting technical issues, and triaging issues with other departments. Essential Job Functions: Provide amazing (above and beyond) service across multiple channels Provides exceptional customer service leveraging strong problem solving and professional communication skills Ensures all customer service assigned cases/activities are brought to resolution and properly communicated to the customer Uses problem solving skills and works with internal resources to analyze requests/data and determine root causes of issues Documents every customer service interaction in Shopify and Zendesk as appropriate for the interaction Adheres to Customer Service procedures to handle escalation process for tier 2/3 Works as a team member and reports issues to management that are important to area/process improvement. Uses appropriate judgment in upward communication regarding department or employee concerns. Meets performance expectations (KPIs) by achieving or exceeding departmental goals and objectives such as quality and productivity measures (AHT, CSAT, etc…) Continuously adhering to our Quality Assurance standards Contributes to team effort to help achieve department objectives Provide knowledgeable answers to questions about products, pricing and availability. Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service. Job Qualifications/Requirements: Knowledge of Zendesk is a plus Available during business hours, including evenings and weekends. Be a creative problem solver Comfortable working in a high stress fast changing environment Polite, friendly attitude to deal pleasantly with customers and agents Cheerful, engaged, and uplifting tone during customer interactions Reliable in Attendance & Punctuality Ability to work under deadlines Strong multi-tasking skills Type 45 WPM Clear and articulate speaking voice Command of the English language Bilingual in Spanish a plus Computer/Internet skills/Word/Excel Mathematical skills Organizational Skills HS Diploma Physical Demands: Sitting at a desk/computer all day. The environment is fast paced, and indoor temperature conditions apply. WINDSOR EQUAL OPPORTUNITY EMPLOYER

Job Description BLISS Car Wash Customer Service Representative - $500 Sign on Bonus Base $16.50 - $20.00 hourly base pay, plus commission and incentives. Benefits: $500 Sign on Bonus Hourly plus commission and incentives Flexible working hours Medical, Dental, Vision, Critical Illness & Accident Insurance Plans 401k with Employer Matching FREE weekly car washes We offer the opportunity for growth within the Bliss family and value each one of our team members Bliss Car Wash is rapidly growing and looking for energetic, smiling team members. At Bliss we make a difference one car at a time. It's not only about what we do, it's about who we are. We are passionate and contagiously positive. We love to make people smile and we'll do whatever it takes to make our guests happy. We are water warriors. We believe water is life so we fight to conserve it at every turn. We are united. We're all part of life on this planet and together we can make it better. If this sounds like you, then Bliss wants to invest in you and your future. Duties include, but are not limited to: Greet guests and create an exceptional first impression for all guests. Educate all guests on wash, upgrade, and membership packages. Be able to process payments. Ensure all vehicles are loaded safely and correctly onto the conveyor. Prep the vehicle within company guidelines. Quality Control area, verifying all vehicles are BLISS clean and wiping down vehicle within company guidelines. Provide excellent service to ensure all guests have a great experience. Maintain a safe and clean work area. Perform after hours site cleaning by following schedule (Cleaning site includes but not limited to: Tunnel equipment, tunnel floor, tunnel walls, tunnel pit, vacuum area, walk ways, queuing area, etc.) Maintain high standards of personal appearance and grooming, which include wearing proper uniform/appearance policy. Ability to follow direction as well as to exercise good judgement and make decisions consistent to the job functions. Follow company safety protocol. Be a team player. Job Qualifications Experience: Combination of experience such as car wash, retail and guest service industries preferred BUT NOT NEEDED. Knowledge: Must always maintain the highest level of service. Ability to adapt to the ever-changing high-volume retail while working in a team environment. Flexibility to adapt in a variety of situations. Ability to work varied hours/days as business dictates. Demonstrates ability to improve through training. Skills: Build great relationships with guest and co-workers through great communication and follow through. Work Schedule: Full time & Part time employees that have the ability to work varied hours/days as business dictates. Reporting Relationships: Reports to the Site Manager. Working and Environmental Conditions: Works mainly outdoors and at times indoors. Constant exposure to fumes from equipment, and cleaning solvents (ex. dust, fumes, and gases.) Constant fluctuation in temperature and conditions (ex. heat, cold, humidity). Some noise and vibration exposure. Physical Demands: Must have the ability to lift up to 15 lbs. Ability to stand or walk for long periods of time. Ability to operate all related equipment. BLISS Car Wash is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other protected class or characteristic. We will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable “Fair Chance” ordinances. We offer Flexible Working hours, Holiday Pay, Medical, Dental, Vision, Critical Illness & Accident Insurance Plans, and 401k with Employer Matching. Sign-on bonus is paid after 90 days of continuous employment.

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer! Position Summary: The Galaxy Park, Guest Services Representative is responsible for providing an excellent guest experience for all guests at Galaxy Park. The incumbent monitors entry to the venue and provides programming and facility information, handles guest inquiries, and helps in receiving and collecting payments. Essential Functions: Provide excellent customer service by welcoming guest to the venue, being knowledgeable of venue layout, programs, and policies. Act as the first point of contact for guest inquiries and client issues over the phone, in person and via email. Escalating to supervisor when necessary. Process POS transactions including selling of merchandise and beverages. Additionally, assists Program Coordinator in registering customers for programs, booking field rentals, booking birthday parties etc. Knowledge of all facility protocols to help ensure guests are safely following protocols while inside the facility. Reporting any injury or unsafe area to supervisor Ability to help setup or breakdown all equipment as necessary (areas to include but are not limited to Futsal Courts, Pickleball Courts, Padel Courts, Event Spaces & Common Areas). Required Qualifications: A minimum education level of: High School Diploma or its equivalency. A minimum of 1-2 years of related work experience. Ability to operate basic office equipment and have working knowledge of computer operations including but not limited to MS Office and other business systems. Must be able to stand consistently for a minimum of 6 hours and withstand various weather elements such as high temperatures, cold, wind and rain. Must be able to work evenings and are required to be available to work weekends and holidays. Excellent customer service skills. Ability to lift, push, pull up to 50 lbs. Pay Scale: $20.48 Bonus: This position is not eligible for a bonus under the current bonus plan requirements. Benefits: This position may be eligible for benefits (ACA qualification). AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description. AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law. Employer does not offer work visa sponsorship for this position.

What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, and confirming pertinent information including number of guests and room rate. Promote PMHS and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Close guest accounts at time of check-out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. File guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company. Hourly Rate: $25 per hour

At Robbins Brothers, we are experts at helping guests create once-in-a-lifetime moments. Our primary focus is on creating a seamless purchasing experience for our guests with the majesty of diamonds. We aspire to be our guests' jeweler of choice, whether it is for the magic of an engagement or a fashion gift for that special someone. We celebrate our associate's personal and career milestones in a supportive and rewarding work environment. We offer competitive compensation packages. It is our aim to help you cultivate your natural talent and create a rewarding and long-term career with our team. You will have opportunities to develop as a professional and grow your role within the Robbins Brothers organization. Our Culture and Community We seek out team members who share our values and an unwavering commitment to fostering a diverse, inclusive, and multi-cultural environment. That means we actively look for people, like you, who are collaborative, open, creative, passionate, warm, curious, accommodating, and courteous, with a thirst for knowledge, a passion for jewelry, a fondness for fun, a generous heart, and a community-minded spirit. Robbins Brothers offers a full-time schedule that includes on-site work in one of our showrooms. Role The Guest Experience Representative is an entry level multi-dimensional position where you can learn the foundations of retail operations and best practice in the jewelry sales industry. In this role your responsibilities span greeting and welcoming guests to accurately managing operational activities such as point of sale transactions. In addition, you will greet and check in guests, turnover to sales associates, manage service or repair requests, assist with special orders, work with product inventory, and communicate with guests via telephone and email. Over your tenure, you will have the opportunity to learn about the legendary Robbins Brothers sales process. At all times, you will adhere to the company's operational and security policies and procedures involved in operating a store. The Guest Experience Representative works closely with the General Manager, Floor Manager, Operations Manager/Coordinator in all aspects of the Retail Store function and is responsible for modeling, support and adherence to company policies, procedures, and values. Guest Services • Completes all required on-boarding and assigned training modules in the prescribed timeframe. • Greets guests with a pleasant and professional demeanor. • Promptly answers telephone calls according to established company guidelines. • Demonstrates professional communication skills and responds to guests without delay. • Interacts with guests in a caring and professional manner with verbal and written communication. • Replies promptly to guests questions and requests, works continuously to exceed their expectations. • Responds to guest's time sensitive needs, acknowledges sense of urgency, and meets deadlines. • Ensures all guests information is captured and entered into store systems. • Demonstrates superior guest service when delivering new purchases or repaired jewelry. • Provides quality care assurance to guests and acknowledges concerns. • Capable of recognizing additional buying behavior and demonstrates collaboration skills for guest turnover. Service Orientation • Exhibits initiative to engage guests and demonstrates a service orientation when required by traffic in the store. • Determine guests' buying behavior, introduce Robbins Brothers promotions. • Collaborates and brainstorms with team members, knows when to transition guest to colleague. • Prioritizes tasks and manages time effectively to meet expectations, deadlines, and targets. • Practices all aspects of guest relationship management. • Assists guest experience manager with social medial responsibilities. Store Operations • Adheres to office opening and closing procedures as required by the company policy. • Inspects daily sales transactions and ensures accounts are balanced, addresses discrepancies. • Accurately enters the point of sale (POS) transaction into the system. • Ensures merchandise case counts are accurate by following the required company processes. • Accurately creates move orders and enters transactions into merchandise system. • Adheres to corporate directed merchandise price changes, ensure process and procedures are followed. • Examine daily jewelry repair logs and reconcile completed work. • Reconcile certificate of replacement value documents and ensure accuracy. • Reads and responds to all office emails in a timely and professional manner. • Adheres to shipping and receiving policies and demonstrates required procedures for the same. Store and Office Maintenance • Maintains merchandise display cases throughout the day. • Orders office supplies to maintain stock as required. • Stock the guest lounge as required. • Maintain store collateral supplies. Store Security • Adheres to company security policies and procedures for store operations. • Maintains continual awareness of security concerns when operating within the store. • Adheres to company policies and procedures for handling merchandise. • Complies with policies and procedures for opening and closing the store. Values • Demonstrates integrity in work practices by adhering to company policies and procedures, i.e., attendance, training, duties as assigned, corporate requests, etc. • Displays ability to share information and receive feedback in a business appropriate manner, manages conflict with open dialogue. • Acts in the best interest of the guests, team, and company. • Exhibits transparency and fairness in all transactions and interactions. • Takes responsibility for actions and decisions. • Utilizes best practice strategies to meet time sensitive activities and interactions. • Demonstrates Robbins Brothers Values. Job Specifics Job Type: Full-time Reports To: Guest Experience Manager, Operations Manager, or Office Coordinator Compensation: Hourly Benefits: • 401(k) • Medical, Dental and Vision insurance • Employee discount • Vacation Shift: • Day shift • Evening shift • Weekends Experience: • Customer service: 3 years (Recommended) • High-end sales: 3 years (Recommended) • CRM software: 3 years (Recommended) • Salesforce: 2 years (Preferred)

BLISS Car Wash Customer Service Representative - $500 Sign on Bonus Base $16.50 - $20.00 hourly base pay, plus commission and incentives. Benefits: $500 Sign on Bonus Hourly plus commission and incentives Flexible working hours Medical, Dental, Vision, Critical Illness & Accident Insurance Plans 401k with Employer Matching FREE weekly car washes We offer the opportunity for growth within the Bliss family and value each one of our team members Bliss Car Wash is rapidly growing and looking for energetic, smiling team members. At Bliss we make a difference one car at a time. It's not only about what we do, it's about who we are. We are passionate and contagiously positive. We love to make people smile and we'll do whatever it takes to make our guests happy. We are water warriors. We believe water is life so we fight to conserve it at every turn. We are united. We're all part of life on this planet and together we can make it better. If this sounds like you, then Bliss wants to invest in you and your future. Duties include, but are not limited to: Greet guests and create an exceptional first impression for all guests. Educate all guests on wash, upgrade, and membership packages. Be able to process payments. Ensure all vehicles are loaded safely and correctly onto the conveyor. Prep the vehicle within company guidelines. Quality Control area, verifying all vehicles are BLISS clean and wiping down vehicle within company guidelines. Provide excellent service to ensure all guests have a great experience. Maintain a safe and clean work area. Perform after hours site cleaning by following schedule (Cleaning site includes but not limited to: Tunnel equipment, tunnel floor, tunnel walls, tunnel pit, vacuum area, walk ways, queuing area, etc.) Maintain high standards of personal appearance and grooming, which include wearing proper uniform/appearance policy. Ability to follow direction as well as to exercise good judgement and make decisions consistent to the job functions. Follow company safety protocol. Be a team player. Job Qualifications Experience: Combination of experience such as car wash, retail and guest service industries preferred BUT NOT NEEDED. Knowledge: Must always maintain the highest level of service. Ability to adapt to the ever-changing high-volume retail while working in a team environment. Flexibility to adapt in a variety of situations. Ability to work varied hours/days as business dictates. Demonstrates ability to improve through training. Skills: Build great relationships with guest and co-workers through great communication and follow through. Work Schedule: Full time & Part time employees that have the ability to work varied hours/days as business dictates. Reporting Relationships: Reports to the Site Manager. Working and Environmental Conditions: Works mainly outdoors and at times indoors. Constant exposure to fumes from equipment, and cleaning solvents (ex. dust, fumes, and gases.) Constant fluctuation in temperature and conditions (ex. heat, cold, humidity). Some noise and vibration exposure. Physical Demands: Must have the ability to lift up to 15 lbs. Ability to stand or walk for long periods of time. Ability to operate all related equipment. BLISS Car Wash is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other protected class or characteristic. We will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable “Fair Chance” ordinances. We offer Flexible Working hours, Holiday Pay, Medical, Dental, Vision, Critical Illness & Accident Insurance Plans, and 401k with Employer Matching. Sign-on bonus is paid after 90 days of continuous employment.

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career! Pay Range: $17.00-$26.00 Are you passionate about creating memorable experiences and delivering exceptional service? At Hilton Garden Inn Dana Point - Doheny Beach, we pride ourselves on our Heartfelt Hospitality, where warmth and care are at the core of everything we do. We are a dedicated team committed to exceeding expectations, embracing our beautiful beachside location, and infusing every moment with joy and flair. If you're ready to be a part of a team that values personalized service, exceptional cleanliness, and a strong connection to our community, we invite you to apply and help us create a beloved destination for all who visit. Job Description Job Title: Guest Service Agent Department: Front Office/Guest Services Supervision Exercised: N/A Supervision Received: Guest Services Manager, Guest Services Supervisor Job Summary: Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Job Duties include the following: Guest Services & Operations: Completes all daily front desk agent tasks Greet and assist guests in a friendly, professional manner during check-in, check-out, and throughout their stay. Resolve guest issues, complaints, and requests with a sense of urgency and empathy. Ensure that all front desk procedures (room assignments, payment processing, key distribution) are performed accurately. Maintain knowledge of all hotel features, services, hours of operation, room types Ensure all reservations that need to be made manually are in the system. Meets Hilton Honors enrollment goals by signing up guest during check-in. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times, Adhere to all cashiering procedures Meet with supervisor to review daily assignments and priorities. Answer department telephone within three rings, using correct greeting and telephone etiquette. Assist all departments and executives in obtaining appropriate information regarding groups, inventory and guest information. Other duties may be assigned. Administrative & Communication: Communicate effectively with other departments (e.g., housekeeping, engineering, F&B) to ensure guest needs are met utilizing tools like Quore, Outlook, Hotel Radios to communicate. Follow up with guest requests/complaints Minimum Requirements: A minimum of one (6) months in customer service preferably in a hotel setting such as Hilton, Marriott, Hyatt or other hotel brand. Must have a flexible schedule and be available to work weekends, holidays and overnight shifts. Must have exceptional customer service skills. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

Are you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As a Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity! It may be everything you've been looking for. This position is Wednesday - Sunday 10:00pm - 7:00am. Perks and Benefits: When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $11, $44, or $103 per pay our PPO, HSA and HMO have you covered. In addition we offer: 3 weeks PTO Annual education allowance of up to $1,000 Referral program Residential housing discount after 1 year of continuous employment Friends and family rates for our Hotel Properties throughout the company What You Will Do Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs. Administering check-ins and check-outs. Delivers mail, messages and packages. Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff. Provides a wealth of information to guests on various matters such as transport and restaurant advice. Diffuses conflict or tense situations with residents, prospects and/or guests. Provides administrative duties as needed. Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services Coordinates Elevator reservations for Residents: move in, move out, delivery Assists in a timely manner with all phone calls and emails from Residents and guests Recruits Partners for our Onni Rewards program and continuously updates Residents Ensures cleanliness and upkeep of amenity spaces by completing Property Walks Maintains Service of Resident Lounge Coffee Machines and supplies Refers multiple services (Housekeepers, dog walkers, etc.) Assists with packages, auditing, dry cleaning and perishable arrangements Liaison between LEVEL hotel and LEVEL Hope + Flower Extended Stay guests; assists with arrival and departure, room FOBs and mail keys Assists Residents with Friends and Family bookings with LEVEL Plans and brainstorms Resident events with Concierge, Resident Services and Property Management Communicates daily and upcoming events between Concierge Desk, Resident Services and Property Management Performs other duties as required What You Bring High School Diploma College Courses in Hospitality Management or related field, preferred Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints Excellent oral and written communication skills Ability to work in very high paced work environment and excellent interpersonal skills Must be professional, team-oriented and possess good work ethics Excellent organizational and time management skills Attention to detail and ability to work on multiple projects simultaneously Ability to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups Must have a flexible schedule with the ability to work weekends, holiday and/or overnight About the Company Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. How to Apply Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted. Onni Properties, LLC (“Onni”) will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Onni is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment. These job duties are: Managing key or electronic access systems for residents and guests. Processing personal and financial information for residents. Responding to security incidents or emergencies within the residential property. Coordinates the delivery of mail, messages, and packages. Find out more about the Los Angeles County Fair Chance Ordinance at *********************************************************************************************************** Find out more about the California Fair Chance Act by visiting the Civil Right's Department Fai Chance Act webpage: ********************************************** Salary Range: $20.00 - $23.00 per hour About The Company: Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. How To Apply: Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

We are looking for a Guest Service Agent to join our amazing Hoxton Team! The role is be based within the property and works directly with our Front Office Manager. The Hoxton, Downtown LA is nestled in LA's Downtown on buzzing Broadway. Once the LA Railway Authority, then a candy shop, this property has an LA history that'll charm your socks off. You'll find 174 rooms, a rooftop Peruvian-inspired restaurant by Top Chef Stephanie Izard, Cabra (a sibling to Cabra at The Hoxton, Chicago); our all-day lobby restaurant Moonlarks; plus a rooftop pool and loads of outdoor seating to enjoy that LA weather. This role reports to the Front Office Manager. We don't go for long-winded job descriptions; however here's an idea of how we see the role….. The Guest Service Agent will be based at the reception of The Hoxton, DTLA. Ideally, you'll join just before we open our DTLA doors and help see us through the pre-opening and opening of the property. You'll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. You'll play a hands-on role in the successful opening of The Hoxton's first US property. What you will do? You'll take care of our guests, including check in/check out, billing, ensuring we collect correct guest data, and communicating any guest issues that arise Work with our Assistant Front Office Manager and the rest of the Hoxton team in executing selling strategies and ensuring maximum occupancy Inform guests of all the fun things to do in the hotel, including providing information on our restaurants Know the neighborhood and provide recommendations for dining, shopping, and activities Proactively keep an eye on all our public area spaces, whether it's spotting a pillow in the lobby that needs some fluffing or seeing a guest from afar that looks lost Assist guests with luggage storage and package retrieval as needed Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges Lend a hand to not only guests but your colleagues and team alike - we've always been in it together, but now more so than before You'll work closely with the Housekeeping, Sales, and Restaurants teams to make sure the overall operation is running smoothly Take health and safety seriously and follow all health & safety standards, fire & security procedures, and ensure you're working in a safe manner at all times Qualifications What's in it for you… The opportunity to challenge the norm and work in an environment that is both creative and rewarding We're in it together - you'll work closely with the Rooms, Sales, and Restaurants teams to make sure the overall operation is running smoothly. To play a role in opening the first chapter in the Hoxton's North American story You execute. You get things done You're a natural host and can make guests and team members feel at home in our hotel You have an interest in hotels and creating experiences You are humble. There are no egos, and no drama. You have an eye for detail You're a team player The chance to join a growing company at an exciting time in the business, with a significant opportunity for development Service is at the heart of what your do; you're imaginative when it comes to creating experiences Highly organized and detail orientated, someone you can rely on to know the answers, or where to find them Keen to take ownership of and pride in your work, a roll-up-your-sleeves attitude to seeing work through and delivering results You have the ability to learn quickly and adapt to The Hoxton's unique culture You jump out of bed every morning, fizzing with energy and jazzed about what you're doing today If we get stuck in a lift with you, we'll get along nicely and have a laugh along the way Additional Information More about us…. The Hoxton is a series of open-house hotels, each in a neighborhood that we love. Ever since we opened our first hotel in Shoreditch, we've never just been about offering a bed for the night. We want to be more than that: proving style doesn't need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighborhood with vibrant, welcoming public spaces. The Hoxton, Downtown LA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. True Facts.

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Job Details Entry AVN - Rancho Cucamonga, CA Full Time $17.50 Hourly Any Customer ServiceDescription Essential Functions and Responsibilities of the job include but are not limited to: Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests. Communicate effectively with guests and fellow team members. Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied. Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability. Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out. Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing DKN's reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests. Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone. Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service. Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy. Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner. Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations. Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel. Deliver DKN's "Home Away From Home" experience Perform other duties as assigned, requested or deemed necessary by management. *Management retains the discretion to add or change the duties of the position at any time. * Supervisory Responsibility: None Independent Judgment Used: Often within the guidelines established by management and to the extent of operating within the Company policies and procedures. Working Conditions/Environment: Front desk/lobby area. Access to entire interior and exterior of property. Qualifications Knowledge/Education/Experience: Minimum of one (1) year or related experience preferred. Knowledge of hotel front desk operations and procedures desirable. Skills/Abilities/Other Requirements: English speaking. Good customer service, communication skills (written and verbal) and attention to detail. Ability to prioritize, organize and make good judgments. Basic accounting procedures, typing, cash register and computer skills. Dependable. Physical Requirements: Standing for long periods of time. Frequently walking indoors, outdoors, up and down stairs, sitting, bending, stooping, twisting, reaching, lifting and carrying. Reaching above, at and below shoulder level. Lifting and carrying unassisted up to 20 lbs. Additional Comments: Must be aware of the importance of safety and security. Endeavor to be conscious of safety and security at all times. Living the DKN Values' behaviors Friendly and courteous to guests and fellow team members at all times.

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

The Guest Service Agent must have the ability to perform all reservations call center functions including taking reservations, making outbound calls, email, SMS and website chat communication with guests. ESSENTIAL FUNCTIONS Manage call activity, email activity, messaging activity, SMS activity and website chat activity at a high, fast volume. Actively sell rooms to customers while accurately quoting rates, packages, additional fees, and policies. Upsell to higher priced products or packages when possible. Effectively and respectfully communicate with customers verbally and through email or messaging. Be aware of individual location promotions, area events, social media activity and digital campaigns to ensure accurate guest communication. Develop a full working knowledge of the company brand and each individual location including but not limited to location website, product types, destination information, amenity information and hours, location, policies, fees, and ADA specifications. Respond to guest inquiries (through voice, SMS, email, or social media) and assist in resolving customer complaints. Accurately post charges and refunds to reservations when necessary. Perform department opening and/or closing procedures. Represent the company in a professional and positive manner at all times. Maintain and enhance the companys image when interacting with clients, guests, associates, and vendors. SKILL AND KNOWLEDGE REQUIREMENTS High School Diploma. Minimum of at least 18 years of age. Some job-related experience preferred. Computer proficiency with the ability to utilize Office 365 as well as Property Management System (PMS) experience. Demonstrated talent for interacting with a wide variety of people, ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve. Solid organizational skills for learning and maintaining information. Ability to quickly find/access data for guest assistance. Excellent interpersonal, administrative, telephone and other communication skills. Strong customer service abilities. Actively looks for ways to assist customers and coworkers. PHYSICAL AND MENTAL REQUIREMENTS Ability to sit or stand at a desk in front of a computer for the entire workday. Reading and writing work-related documents in English. Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English. Constantly communicates and receives verbal communication with other employees in a fast-paced environment. Lifting, carrying, and pushing up to 15lbs., occasionally up to 30 lbs. (seldom). Occasionally stoop, kneel, or crouch. EQUIPMENT USED Typical office equipment (computer, phone system, fax, copiers, scanners, headsets, among others) Property Management System (PMS), Call/CRM software, Microsoft Office/Office 365 (including Outlook & teams)

$16.50 - $17.00 / hour Knott's Berry Farm Guest Service Associates hold numerous positions from Ride Operator, Food and Beverage Associates, Gate Attendants, Park Service Attendants, Games Associate, Merchandise Associate and many more! Apply now in order to be considered for one of the following positions: - Food Prep - Food Runner All positions are 18+ and seasonal with a tentative end date in mid-January. Working with us is an opportunity that can pay off for years to come - with skills, knowledge, experiences and friends that can last a lifetime! A Seasonal job with us can lead to a successful future. That's because you will: Develop resume-building skills to help achieve your career goals Work in a welcoming and diverse environment Gain knowledge through training programs and work experience Responsibilities: You'll Make a Difference: Interact with our guests and make their day amazing through meaningful connections Share your passion for creating a warm and welcoming environment with your team Deliver fast and accurate service Contribute to our exceptional track record for safety Qualifications: We're looking for: A genuine interest in making people feel welcome using your smile and positive nature Keen to be a part of something you believe in, providing fun while having fun at work Openness to learn, grow and develop skills Commitment to your team by being on time and working scheduled shifts Desire to be outdoors for extended periods in all weather conditions

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better