Guest service representative jobs in Maine - 302 jobs

Gateway Services is North America's leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them. Please visit Gateway Services Inc. to learn more about us. Pay Rate: $17-$21/hr (based on experience) Work Hours: (4) 10-hr days...days can be flexible. Location: Final Gift Pet Memorial 54 Pit Rd, Turner, ME 04282 Job Overview At Gateway, our Customer Service Representatives (CSRs) are relationship-driven professionals in a key customer-facing role. As the primary link between Gateway and our veterinary partners, CSRs build lasting relationships, manage customer needs, and resolve challenges with professionalism and compassion. This position goes beyond driving. While transportation is part of the job, CSRs spend their days engaging with clinics and communities, staying active, and representing Gateway with care and integrity. What you'll do: Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service Build trusted relationships with clinic staff and families through empathy, respect, and professionalism Safely handle pets in the aftercare process with dignity and care Manage customer needs and solve problems effectively Support Gateway's reputation for exceptional service in every interaction What we're looking for: Strong relationship-builder with excellent communication skills Empathetic and respectful, especially toward families and pets in our care Organized, dependable, and committed to customer service excellence Comfortable with driving responsibilities and being active throughout the day Pet lovers and pet parents are especially well-suited to this role The CSR role reports to the Care Center Manager. Duties & Responsibilities Relationship management: Serve as the primary point of contact for veterinary clinics on your route. Build and maintain strong relationships with clinic staff to ensure satisfaction and efficiency. Develop and maintain strong relationships with veterinary clinic staff. Maintain and support growing account base. Educate clients on services, answer questions, and address concerns promptly. Address any inquiries or concerns raised by clinic employees regarding service quality and operational efficiency. Ensure clinics receive prompt and professional support for all their pet aftercare needs. 100% Service Perfection and Wow 'ng customers at every interaction. Collect feedback to improve service quality and enhance the overall customer experience. Service delivery: Address any service issues proactively and escalate concerns to the appropriate department when necessary. Educate clinics on company services, policies, and procedures to enhance their experience and optimize operations. Ensure that the collection of all pets from veterinary clinics is conducted with the utmost care and the highest level of professionalism. Living our Brand Promise and One Pet at a Time. Anticipate clinic needs before requested, ensuring the highest level of quality service. Maintain all proper documentation and tracking for all pets entrusted to you. Enhance the overall clinic experience by ensuring that clinic staff are appropriately informed on company services, policies, and procedures. Assist with administrative tasks related to client accounts, including billing inquiries and service modifications. Follow company safety guidelines, adhere to store policies, and maintain vehicle and equipment standards. Always maintain best in class service standards by ensuring that you always comply with proper uniform and vehicle cleanliness standards. A positive and welcoming attitude is a must. Product and Service Promotion: Educate veterinary clinic staff on new product launches and available commemorative merchandise for pet parents. Distribute authorized marketing materials to clinics and ensure product information is up to date. Identify potential sales leads and redirect them to the Business Development Manager for follow-up. Monitor inventory levels of promotional materials and request replenishments as needed. Key Performance Indictors Growing revenue from existing clinics (Same Store Sales Growth). Expanding services and products within your assigned route (Organic Growth). Retaining clinic partnerships and keeping them highly satisfied (Client Attrition Rate & NPS). Minimizing customer complaints and ensuring on-time, exceptional service. Education, Training & Qualifications High school diploma or GED required as minimum Prior experience in customer service, account management, or sales/route sales is highly desirable. Proficiency in CRM systems and sales tracking tools. Ability to work early morning hours, weekends, and holidays as needed. Basic math and computer skills for order placement and inventory tracking. Valid driver's license with a clean driving record. Skills and Abilities Empathy and Compassion: Deep understanding of pet parents' grief and the vital role of aftercare services. Training provided. Service Excellence: Dedication to delivering exceptional, white-glove customer service. Problem Solving: Focused on turning obstacles into opportunities to deliver smoother, more reliable service. Urgency and Precision: Ability to respond swiftly while maintaining accuracy and care. Sales Expertise: Skilled in professionally educating and informing clinic staff about products. Strong Relationship building skills. Energy and Professionalism: A proactive approach with strong interpersonal skills. Innovative Problem-Solving: Continuously seeking ways to enhance customer experience and service delivery. Strong Communication and Customer Focus: Excellent interpersonal skills with a customer-first mindset. Multitasking and Account Management: Ability to efficiently oversee multiple clinic accounts. Pet Handling Experience: Comfortable and experienced in professionally handling animals. Training provided. Independent Decision-Making: Capable of working autonomously in a fast-paced environment. Technical Proficiency: Skilled in using CRM software, email communication, and other computer applications. Physical Capability: Able to safely lift and transport animals of various sizes. Working conditions You'll be expected to deliver best-in-class service at every interaction, living out our brand promise of treating each pet with dignity and each client with utmost care. Daily direct interaction with veterinary clinic staff, including doctors, technicians, and reception teams, to ensure they feel supported and informed. Independent decision-making is essential, along with the ability to adapt quickly and solve problems proactively on behalf of clinics and pet parents. Exposure to the emotional aspects of pet loss and grief is common. Compassion and empathy are essential when working with veterinary teams and pet parents during sensitive situations. Flexibility is required to respond to time-sensitive needs from veterinary clinics and to ensure consistent, high-quality service. Frequent heavy lifting in a physically active environment. Maintaining professional appearance standards, including uniform and vehicle cleanliness, is required to uphold our brand and reassure clients. YOU'LL LOVE WORKING WITH US BECAUSE: The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! OUR CORE VALUES: People First Exceed Expectations (HIT) Honesty, Integrity, Trust Be Passionate and Caring Continuously Improve WHAT YOU CAN EXPECT FROM US: Generous salary and benefits package includes: 3 national medical plans that pay 100% after the members' deductible and copays 2 national dental plans that cover many services at no cost to the plan members National vision plan Company paid Life/ AD&D and LTD for all full-time employees Chance to purchase additional Life/AD&D coverage at discounted rates Critical Illness, Accident and Pet insurance are offered as an employee's choice Tax savings account: HSA, Health and Dependent Care FSAs 401(k) Retirement plan Potential for Career Growth Employee Assistance Program Paid Holidays & Time Off A Sense of Community Great Hearts & Minds Scholarship Program Gateway Tuition Reimbursement Program Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at *************************. New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management. At Global Partners, business starts with people. Since 1933, we've believed in taking care of our customers, our guests, our communities, and each other-and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we're proud to fuel communities-responsibly and sustainably. We show up every day with grit, passion, and purpose-anticipating needs, building lasting relationships, and creating shared value. : * Supervise employees making sure they are performing all the job duties implemented by management. * Coaching employees by giving them constructive feedback to help perform certain tasks. * Greet guests and provide an enjoyable shopping experience for everyone. * Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices. * Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised). * Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.). * Ensure the 24/7 execution of all guest service programs and processes. * Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable. * Always replenishes products to ensure in-stock conditions. * Address inquiries and complaints from guests. * Check in external and internal vendors per established guidelines. Additional Job Description: * Must be available to work flexible hours that may include day, nights, weekends and or holidays. * Must be efficient and organized. * Must be at least 18 years of age to be considered for position. * Ability to freely access all areas of the store including selling floor, stock area, and register area. * Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift. * Work in intermittent temperatures (i.e., cooler, outside, etc.,). * Must have reliable transportation. * High School Diploma High school diploma or equivalent Pay Range: $18.49 - $21.92 The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. Our Commitments to You * Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development. * Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support. * The Road Ahead - We offer 401k and a match component! * Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service. What to Expect From the Hiring Process We value passion and potential. Please apply if you're qualified and interested-we'd love to hear from you. A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match. Interviews are conducted virtually and in person, depending on the role. We'll provide more details about next steps if selected to move forward. Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at ************ or 781-7GP-WORK. * Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job Summary You will be an integral member of the front office team that creates distinctively different and authentic experiences for our guests. You will warmly greet guests and assist them with their travel itinerary, reservations, and overall guest experience details. You will be able to promote hotel services and amenities to the guests, and connect the guest to local and authentic experiences in the community. Are you friendly and able to work in a fast-paced environment? The Hotel overnight front desk agent attends to guests' needs, included, but not limited to, registration, checkout, and cashiering. Full Time Benefits: Health, Dental, Vision Insurance Life and AD&D Insurance Long-Term Disability Insurance Voluntary Accident and Critical Illness Plans Optional Supplemental Life Insurance 401k match of 100% for 3% Referral Bonuses Hotel, Restaurant, Spa and Retail Discounts at Our Portfolio of Hotels Paid Time Off - Earn up to 2 Weeks of PTO Within Your First Year Responsibilities Use your exceptional written and verbal communication skills to provide ideas about guest amenities and experiences, and organize itineraries and reservations on their behalf. Utilize the freedom to go beyond to become an expert in the local community and confidently connect vistors to unique and unforgettable experiences in the local area. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met. Have an impeccable eye for detail to ensure accuracy and efficiency. Qualifications Excellent guest service skills Excellent verbal and written communication skills Proficiency with computers Previous front desk agent or night audit experience preferred Knowledge of Opera a plus Ability to work 3rd shift and weekends Ability to stand, walk and lift up to 25 lbs We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or any other characteristic protected by federal, state or local laws.

Sunday River is seeking full-time Hotel Front Desk Agents for our busy winter season! Provide a warm welcome and fond farewell to each guest and create magic moments throughout the guests' stay. You will be on the front line, making great first impressions for our guests, providing information about the resort and local area, and offering a full range of hotel amenities and services to them. Responsibilities will also include settling guest accounts upon check-out, resolving guest issues, and completing special requests in accordance with our service values. Responsibilities * Exceed guests' expectations throughout their stay * Go above and beyond to satisfy guests' needs to special requests * Assist all guests with any questions or concerns * Check guests in with a warm and friendly demeanor * Ensure accurate room reservations and room assignments across the hotel * Provide information to guests regarding all Sunday River products and services * Sell lift tickets and other products * Assist with phone inquiries * Run pre-arrival reports on a regular basis Qualifications * High school degree or equivalent. Previous experience is preferred but not required. * Must be able to perform all duties and responsibilities of the position satisfactorily. Compensation & Benefits * Wages range from $17 to $20 per hour, depending on experience, with opportunities for professional growth and advancement. * Seasonal Team Member perks include: * Free ski and golf pass for self, and additional passes for dependents of full-time Team Members. * Resort discounts on lessons, equipment rentals, dining, lodging, retail, and spa. * Eligibility for affordable Team Member housing.

Title: Guest Services Associate Reports To: Retail Manager Department: Retail Provide exemplary customer service to all guests by being a knowledgeable information resource regarding area amenities and activities. Responsibilities: As a first point of contact for guests, always respond in a professional and courteous manner to all inquiries and guest needs. Ensure all phone calls are answered in a prompt manner and callers are treated with kindness and courtesy. Respond, in a timely manner, to email reservation requests. If called upon in an emergency, follow company processes for notifying management and dispatch services. Track and report data as requested by management. Assist in parking lot management and be available to work in the outdoors directing traffic, if necessary. Support and understand the company's ISO management systems, policies, goals and initiatives and meet the specific responsibilities within these areas Other duties as assigned and as identified on duties checklist Position Requirements: Must be organized and detail/task oriented Possess effective, friendly, professional communication style, both written and verbal Must be outgoing and comfortable when engaging others in conversation Must be calm under pressure Must be able to problem-solve quickly and effectively Must be able to work days, nights and holidays when necessary Familiarity with basic email and spreadsheet applications Possess basic computer skills in Microsoft Office Possess ability to multitask, (i.e., speak on the phone, work on a computer while handling the public) Must be able to lift up to 25 lbs., and perform bending, twisting, squatting activities while being on feet for up to 8 hours per day. Knowledge and Experience: Education: High School Diploma or equivalent required Experience: Previous customer service experience preferred Resort/National Park experience preferred

The Portland Regency Hotel & Spa is looking for a Full-Time Front Desk Agent to join our team! We are a beautiful Historic Hotel of America located in the heart of Portland's Old Port District. Full-Time benefits include: Medical, Dental, Life, and Short-Term Disability insurances, Holidays, and PTO. Part-Time benefits include sick time. All employees receive: HHA Discounts, Fitness Center use, Uniform, Parking and Employee Meal. 401k plan with a match after one year. Hours vary weekly; shifts are 7am-3pm, 3-11pm, 11am-7pm, or 11pm-7am, including weekends and holidays. Summary: It is the responsibility of the Front Desk Agent to assist Hotel guest needs in a timely, professional, and reasonable manner. A guest's needs can be far-ranging, and an Agent must use his/her discretion in making decisions to help guests. This position requires professional judgment and initiative when assisting guests with their needs. Hotel guests generally have several needs and requests, and the Agent should try their best to adhere to the guest's requests, within reason. The Front Desk is the guest's source of information to the hotel and to the city. Essential Duties and Responsibilities: include the following. Other duties may be assigned. To check work schedule each week and report for all scheduled shifts on time and in complete uniform and with a name tag on. To punch in the correct department on the time clock no more than 5 minutes before the shift and punch out directly after the shift ends. To act in a professional manner at all times. Greet and welcome guests and visitors. Responsible for cash drawer in the specified amount to be counted at the beginning and end of each shift. All folios must be closed out properly, correct drop procedures followed, and all cash procedures as listed in the outlet training manual must be adhered to. Monitor public email account and respond to inquiries. Must have knowledge of all aspects and facilities of the hotel. When interacting with a dissatisfied guest, politely apologize and seek creative solutions for the guest to handle their specific needs. Must have knowledge of all packages, rate information, incoming groups, V.I.P's, and other hotel activities. Responsible for the knowledge of current and expired promotions and gift certificates. Taking individual guest reservations, as well as block reservations. Enters reservations from GDS booking sites as needed. Checking guests in and out of their overnight rooms. Assisting guests in any reasonable manner possible to assure the happiness of said guest (dinner, reservations, directions, amenities, linen, etc.) Dealing with all guest requests and/or complaints professionally and knowledgeably. Agents are to assist guests who may have complaints. Agents will be trained by managers on how to deal with guests in specific situations, of which there is not always a set policy, because each guest is different, and each problem must be dealt with separately. Answering hotel Phones. Must be able to effectively answer and send calls off to appropriate extensions. All calls should be answered within three rings. Enters wake-up calls and coffee delivery upon request. Issuing keys to appropriate managers and employees. All keys must be signed out by that person when issuing and when turning in. Daily charge distribution, i.e., posting to folios all charges applicable to a specific room. To perform any other related duties assigned by any Department Manager. Keep the Front Desk area clean. (Ex: Empty trash, empty recycle bins, deliver dirty dishes to the kitchen) Assists with the training of new desk members. Miscellaneous downtime tasks, stocking supplies. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have excellent attention to detail and be able to multitask. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs. Certificates, Licenses, Registrations None needed for this position. Other Skills and Abilities Computer skills and PBX skills. Property management system = Opera Education and/or Experience High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential duties of this job, the employee is regularly required to stand up to 8 hours; use hands to finger, feel, and handle; reach with hands and arms; and talk or hear. The employee is occasionally required to walk or sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust and focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Safety: To abide by the safety requirements of the Portland Regency Hotel & Spa and this department, as outlined in your safety manual, and report all accidents to a supervisor immediately.

JOB DESCRIPTION: Front Desk Agent Duties and Responsibilities: Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information, including the number of guests and the room rate. Make an appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Promote and administer Hilton and Marriott Marketing Programs, such as Hilton Honors or Bonvoy rewards, for arriving guests. Ensure that the guest knows the room location. Arrange for a team member to accompany the guest to the room. Provide a welcome packet to guests containing room keys, tokens of our appreciation, gifts, etc. Ensure rooms and services are correctly accounted for within the guest statement. Properly account for services provided by the hotel. Assist guests with checkout payments or charges. Accept and records vouchers, credit, traveler's checks, and other forms of payment. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen well to understand requests, respond with appropriate action, and provide accurate information. Receive special requests from guests and respond appropriately or forward requests to appropriate team members for decisions and actions. Promptly answer the telephone and email inquiries. Input messages into the computer and advise other team members of special guest needs. Retrieve messages and communicate the content to the guest. Retrieve mail, packages, and facsimiles or other special items for customers as requested. Field guest complaints, researching to develop the most effective solutions, and negotiating results. Listen and help resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert, especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. Maintaining a clean and welcoming lobby area at all times Performing snow removal at the entrance when necessary to ensure guest safety Driving the airport shuttle as needed, following all safety and service guidelines Required Knowledge, Skills and Abilities: Must be able to explain and demonstrate that the essential functions of the job can be performed, with or without reasonable accommodation. Ability to read, listen, and communicate effectively in English, both verbally and in writing. Excellent calculator skills to prepare moderately complex mathematical calculations without errors. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts. Ability to access and accurately input information using a moderately complex computer system. Must be a motivated, energetic professional with exceptionally strong verbal and written communication skills and the ability to achieve company goals. Must have excellent hospitality skills. Must be able to quickly gain knowledge of the local area. Must have flexible availability and be able to work weekends and holidays. Dependability: Employees are expected to be on time and demonstrate regular attendance. Job Performance: Employees are expected to complete duties quickly, efficiently, and safely. Conduct: Employees are expected to follow worksite rules and regulations. Employees who violate worksite rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary As a member of the Guest Services Event Staff team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to bag checks, ushering, ticket scanning, concourse customer service, barricade staff. You will have the opportunity to assist our guests by offering directions and sharing information while creating a happy and healthy experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere. This role will pay an hourly rate of $16.00-$20.00 and is tip eligible Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until March 20, 2026. Responsibilities * Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor * When gates open, welcome our fans with a great smile and helpful attitude * Scan event tickets ensuring that the proper ticket is being used to gain entry * Assist fans in locating their ticketed seats * Being alert and proactive to potential hazards and reporting incidents when they occur * Monitor your assigned area for issues and opportunities to make lasting memories for our fans * Respond to all guest concerns/complaints promptly and in a professional manner * Assist guests in ADA accessible seating sections * Enforce all building policies and procedures to ensure a safe environment for all guests * Manage the foot traffic flow of large crowds * Check identification of guests to verify age requirements for purchase of alcohol * Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency Qualifications * Experience in a hospitality or entertainment environment is preferred * You must love working with and helping people * Ability to stand for long periods of time * You must be able to maintain a POSITIVE attitude while handling difficult situations * Flexible schedule: Weekend & Night availability is needed Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Job DescriptionFront Desk Agent - Anchorage By The SeaLocation: Ogunquit, ME Job Type: Full-Time Compensation: $18 per hour Job OverviewAnchorage By The Sea is seeking a customer-focused Front Desk Agent to join our team. This role is responsible for guest registration, managing reservations, and providing guests with information about the hotel and surrounding area. If you excel in customer service and have previous experience in a service-related role, we encourage you to apply.Responsibilities Manage online, phone, and in-person room reservations in a fast-paced environment Communicate relevant shift information to the next shift and direct supervisor Welcome guests, process check-ins and check-outs, distribute room keys, and explain hotel amenities Process payments and resolve any discrepancies Address guest concerns and complaints in a professional and timely manner Provide guests with information about local attractions and amenities Collaborate with team members to ensure guest accommodations meet hotel standards and special requests are fulfilled Maintain a clean, organized, and well-functioning workstation Follow training procedures and adhere to standard operating procedures Perform additional duties as assigned by management Requirements High school diploma or equivalent experience Minimum of one year of experience in a related position Ability to work onsite at the hotel location Flexible availability for both day and night shifts Proficiency in English (reading, writing, speaking) Willingness to learn new technology platforms Ability to stand for extended periods at the front desk Ability to lift and push up to 50 lbs., including guest luggage (limited) Strong ability to work independently Friendly, professional, and customer-service-oriented demeanor Preferred Qualifications Previous experience in a customer-facing role Proficiency in Microsoft Office Suite Bilingual skills, with preference for Spanish or French

Part time and full time positions available Company Intro Are you a hospitality professional with a strong work ethic who enjoys working with people? Are you looking for an exciting opportunity to join a dynamic team at Lafayette Hotels? If you answered yes, we want to hear from you! Lafayette Hotels, a renowned family-owned and operated company with over 30 hotels and restaurants throughout Maine and New Hampshire, is seeking friendly, guest focused individuals to join our team. With properties in stunning locations such as Maine's Acadia National Park, the Southern Maine Beaches, and New Hampshire's White Mountains, Lafayette Hotels offers a perfect blend of work and adventure. **************************** Job Summary We are seeking a positive, service-oriented, energetic and self-motivated Night Auditor to join our team. The Night Auditor works the overnight front desk shift generally from 10PM - 6A or 11PM-7AM. We value dependability and honesty the most in our Night Auditors. Daily Duties Answer phone calls and assist any guest requests - towel requests, noise complaints, lock outs etc Communicate any issues with morning shift and other departments Welcome late arrivals Walk property periodically throughout the evening Adhere to and enforce all safety and emergency procedures and inform upper management of any unsafe conditions Other responsibilities as assigned Requirements & Qualifications Self motivated and independent Friendly and service oriented attitude Presentable and professional Able to stand on feet for up to 8 hours Able to read and write English Basic/intermediate computer skills High School Degree Some weekend availability, when we are busiest, is generally required in the hospitality industry Previous experience is preferred, but not required - we are willing to train someone with the right attitude Lafayette Hotels is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Work schedule 8 hour shift Night shift Supplemental pay Bonus pay Benefits Employee discount Paid training

Seasonal housing available! REPORTS TO Guest Services Lead, Guest Experience Supervisor and/or Assistant General Manager The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. They will accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR will help maintain a clean, well-stocked and organized store. SPECIFIC DUTIES Greet and welcome all guests approaching the front desk in accordance with KOA standards. Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards. Prepare reports as required, relating to shift check-list, and down-time reports. Answer inquiries from guests regarding campground amenities and local attractions. Fully comprehend and be able to operate all relevant aspects of the campground property management system. Ensure logging and delivery of all messages, packages and mail in a timely and professional manner. Be familiar with all in-house groups. Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper two-way radio etiquette at all times. Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner. Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures. Notify management of any pertinent information related to daily shift activities. Maintain high standards of professionalism, customer service, quality and cleanliness. Maintain store displays and inventory control as directed, and communicate ideas and guest feedback. Increase revenues through up-selling strategies and profitability of ancillary income. Maintain health standards and ensure guests and team members are in a safe and secure environment. Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals. Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. EXPECTED RESULTS Demonstrates positive attitude with guests, management, team members and vendors. Consistent maintaining of arrivals, departures and campground census reports. Attention to detail when handling reservations and/or registering guests. Promotion of ancillary revenue streams. Meet Quality Assurance standards. JOB QUALIFICATIONS Hear and speak the English language fluently Strong decision-making ability Excellent communication, collaboration, and delegation skills with ability to manage confrontation Strong working knowledge of operational procedures Comfortable in a fast-paced and high-pressure environment. Motivated, goal oriented and results driven Ability to maintain confidentiality Able to work nights, weekends, and holidays PHYSICAL REQUIREMENTS Ability to stand for long periods of time. Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly. Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain. Able to work inside and outdoors and in various climates.

Title: Night Audit/Overnight Front DeskLocation: 250 Main Hotel (Rockland, Maine) Hours: Year-round, 3 to 4 nights per week, fixed schedule, shifts start at 11pm and end at 7am. Pay Rate: $20 per hour Benefits: Discounts at affiliated properties. Experience: Experience in a customer service field is preferred, but not required. Are you interested in the hotel industry and enjoy staying up all night in a sleek, gorgeous environment? If you're someone who thrives during the late hours, has good street smarts, values independence, and enjoys a chill, calm environment, Hotel Night Audit might be the job for you. As a Night Auditor, you'll be responsible for front desk overnight shifts, assisting guests as needed, light cleaning tasks, and preparing a simple packaged breakfast. We're looking for someone with good judgment and strong communication skills, to ensure everything runs smoothly during the night. If you're ready to handle the 3rd shift and learn more about hotel front desk, hit us up and apply today! JOB DESCRIPTION: The Night Auditor is responsible for monitoring the property and setting out the morning snack during the overnight hours. These responsibilities include keeping an eye on the guests & building, providing Guest Services during the overnight hours, and communicating a journal of events to property management, from arrival through to morning coffee hour. This position is great for a natural problem-solver and requires a confident personality, attention to detail, and the ability to work without constant direct supervision. SUMMARY OF ESSENTIAL JOB FUNCTIONS: Stay awake overnight and remain in public areas. Maintain a neat and professional appearance in accordance with property standards. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest name when possible. Brew coffee and prepare/display morning snack in a timely manner and to the proper ratio/formula of the number of guests. Follow through to ensure guest satisfaction with all resolutions. Know who to call upon if you cannot solve a guest problem. Perform Nightly Task List in a timely fashion, reflecting excellent time management. Register and orient arriving guests according to property standards. Anticipate and address guests' service needs. Identify and solve problems in a timely manner. Be knowledgeable about the property, its programs, amenities and experiences. Have a working knowledge of property phone and other communication systems. Answer telephone calls with a pleasant demeanor according to property etiquette, listening carefully to caller requests, and clearly taking, dating, distributing or filing notes as needed. Utilize cold food inventory and storage, avoiding food waste. Ensure presentation of lobby reflects the standards of the hotel. Process guest check-outs and check-ins with efficiency. Process reservations by email and phone. Maintain confidentiality of proprietary and guest information. Be responsible for security of any room or supply closet keys, as well as for respecting the confidential nature of some front desk correspondence, transactions, and activities. Make regular tours of property as detailed by property management to check security of entrances, personnel, property and guest safety. Maintain awareness of unknown persons on property; follow property procedures to deal with unusual or emergency situations. Be knowledgeable of property specific safety and security procedures. Oversee any emergency situation and be able to safely orchestrate a building evacuation if required. Perform light housekeeping duties to ensure that all areas appear according to property specifications. Perform occasional snow removal and proper maintenance of sidewalk safety in all weather conditions. Know who to notify in case of broken equipment or unsafe/unsanitary conditions. Manually handle/lift/carry product up to 30 pounds between knee and shoulders. May be vertically mobile for over 25% of shift. Protect the assets of this property and Migis Hotel Group. MINIMUM REQUIREMENTS: Must be eligible to work in the United States of America. Must be at least 18 years of age. Ability to communicate in English, both orally and written, with guests and employees, some of whom will require high levels of patience, tact and diplomacy. Ability to work as a part of a team. Ability to understand verbal and written directions, as well as workplace safety signage. Must have bilateral fine manipulation of both hands which may be repetitive for entire shift. Must have accounting and computer use experience Active listening and observation skills. ABILITIES REQUIRED: Frequent walking, bending, balancing, stooping, reaching, pushing, lifting, manual dexterity and repetitive motions. Occasional stair climbing. Schedule varies according to operational needs; will include overnights on both weekday and weekend nights. Hazards include, but are not limited to lifting injuries, exposure to unsanitary materials, slips, and tripping. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required or personnel so classified. All persons may be required to perform duties outside of their normal responsibilities from time to time, as needed. About 250 Main Hotel: 250 Main Hotel is always interested in enthusiastic, hard-working individuals looking to make their mark or discover a new career in hospitality, whether working at the front desk, in housekeeping, or as a part of our overnight team. We urge you to get in touch with us and tell us about yourself, and how you envision yourself as a productive component of our growing team. About Migis Hotel Group: 250 Main Hotel and Migis Hotel Group believe in cultivating a forward-thinking working environment rooted in responsibility, creativity and mutual respect. As a small, locally-based hospitality management company, we operate in a unique space in the industry, perfectly situated in between large corporate hotel chains, and small, independently run bed-and-breakfasts. This position allows us to cultivate a workplace that is defined by intimacy and close coordination among ownership, management, and employees while also leveraging our many resources to professionally manage our properties at the highest standards of hospitality. Operating a wide variety of different properties in very different locations and markets, we understand that a highly motivated and enthusiastic team of employees is the key to success. We are always looking for both part and full time employees. Our culture is rooted in our commitment to the growth of our employees, and we value them as our greatest asset. We promote from within whenever possible, and offer our employees opportunities to move around properties we manage as part of their development within the company. To further solidify this commitment to our employees, we offer generous benefits to eligible employees, including an excellent health, dental and vision plan, paid vacation, 401k, and to all employees, an unrivaled employee discount program that allows our employees to discover our fantastic properties, as well as other hotels, inns, and resorts around New England and beyond. View all jobs at this company

Temporary Customer Service Representative/Route Service Representative -Final Gift 📍 Turner, ME | M, T, Th, F | FT (40 hrs + overtime as needed) 💲 Pay Range: $17.00-$20.00/hr (Based on overall skill and experience) If you're a pet parent yourself or someone who feels strongly about giving back to your community of pet lovers and veterinary professionals, this role could be a perfect fit. About Gateway Services Gateway Services is North America's leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care - one pet at a time. Please visit Gateway Services Inc. to learn more about us. (Don't worry if you haven't worked in pet aftercare before - we'll provide training!) Job Overview At Gateway, our Customer Service Representatives (CSRs) are relationship-driven professionals in a key customer-facing role. As the primary link between Gateway and our veterinary partners, CSRs build lasting relationships, manage customer needs, and resolve challenges with professionalism and compassion. This position goes beyond driving. While transportation is part of the job, CSRs spend their days engaging with clinics and communities, staying active, and representing Gateway with care and integrity. What you'll do: Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service Build trusted relationships with clinic staff and families through empathy, respect, and professionalism Safely handle pets in the aftercare process with dignity and care Manage customer needs and solve problems effectively Support Gateway's reputation for exceptional service in every interaction What we're looking for: Strong relationship-builder with excellent communication skills Empathetic and respectful, especially toward families and pets in our care Organized, dependable, and committed to customer service excellence Comfortable with driving responsibilities and being active throughout the day Pet lovers and pet parents are especially well-suited to this role The CSR role reports to the Care Center Manager. Duties & Responsibilities Relationship management: Serve as the primary point of contact for veterinary clinics on your route. Build and maintain strong relationships with clinic staff to ensure satisfaction and efficiency. Develop and maintain strong relationships with veterinary clinic staff. Maintain and support growing account base. Educate clients on services, answer questions, and address concerns promptly. Address any inquiries or concerns raised by clinic employees regarding service quality and operational efficiency. Ensure clinics receive prompt and professional support for all their pet aftercare needs. 100% Service Perfection and Wow 'ng customers at every interaction. Collect feedback to improve service quality and enhance the overall customer experience. Service delivery: Address any service issues proactively and escalate concerns to the appropriate department when necessary. Educate clinics on company services, policies, and procedures to enhance their experience and optimize operations. Ensure that the collection of all pets from veterinary clinics is conducted with the utmost care and the highest level of professionalism. Living our Brand Promise and One Pet at a Time. Anticipate clinic needs before requested, ensuring the highest level of quality service. Maintain all proper documentation and tracking for all pets entrusted to you. Enhance the overall clinic experience by ensuring that clinic staff are appropriately informed on company services, policies, and procedures. Assist with administrative tasks related to client accounts, including billing inquiries and service modifications. Follow company safety guidelines, adhere to store policies, and maintain vehicle and equipment standards. Always maintain best in class service standards by ensuring that you always comply with proper uniform and vehicle cleanliness standards. A positive and welcoming attitude is a must. Product and Service Promotion: Educate veterinary clinic staff on new product launches and available commemorative merchandise for pet parents. Distribute authorized marketing materials to clinics and ensure product information is up to date. Identify potential sales leads and redirect them to the Business Development Manager for follow-up. Monitor inventory levels of promotional materials and request replenishments as needed. Key Performance Indictors Growing revenue from existing clinics (Same Store Sales Growth). Expanding services and products within your assigned route (Organic Growth). Retaining clinic partnerships and keeping them highly satisfied (Client Attrition Rate & NPS). Minimizing customer complaints and ensuring on-time, exceptional service. Education, Training & Qualifications High school diploma or GED required as minimum Prior experience in customer service, account management, or sales/route sales is highly desirable. Proficiency in CRM systems and sales tracking tools. Ability to work early morning hours, weekends, and holidays as needed. Basic math and computer skills for order placement and inventory tracking. Valid driver's license with a clean driving record. Skills and Abilities Empathy and Compassion: Deep understanding of pet parents' grief and the vital role of aftercare services. Training provided. Service Excellence: Dedication to delivering exceptional, white-glove customer service. Problem Solving: Focused on turning obstacles into opportunities to deliver smoother, more reliable service. Urgency and Precision: Ability to respond swiftly while maintaining accuracy and care. Sales Expertise: Skilled in professionally educating and informing clinic staff about products. Strong Relationship building skills. Energy and Professionalism: A proactive approach with strong interpersonal skills. Innovative Problem-Solving: Continuously seeking ways to enhance customer experience and service delivery. Strong Communication and Customer Focus: Excellent interpersonal skills with a customer-first mindset. Multitasking and Account Management: Ability to efficiently oversee multiple clinic accounts. Pet Handling Experience: Comfortable and experienced in professionally handling animals. Training provided. Independent Decision-Making: Capable of working autonomously in a fast-paced environment. Technical Proficiency: Skilled in using CRM software, email communication, and other computer applications. Physical Capability: Able to safely lift and transport animals of various sizes. Working conditions You'll be expected to deliver best-in-class service at every interaction, living out our brand promise of treating each pet with dignity and each client with utmost care. Daily direct interaction with veterinary clinic staff, including doctors, technicians, and reception teams, to ensure they feel supported and informed. Independent decision-making is essential, along with the ability to adapt quickly and solve problems proactively on behalf of clinics and pet parents. Exposure to the emotional aspects of pet loss and grief is common. Compassion and empathy are essential when working with veterinary teams and pet parents during sensitive situations. Flexibility is required to respond to time-sensitive needs from veterinary clinics and to ensure consistent, high-quality service. Frequent heavy lifting in a physically active environment. Maintaining professional appearance standards, including uniform and vehicle cleanliness, is required to uphold our brand and reassure clients. YOU'LL LOVE WORKING WITH US BECAUSE: The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! OUR CORE VALUES: People First Exceed Expectations (HIT) Honesty, Integrity, Trust Be Passionate and Caring Continuously Improve What You'll Get At Gateway, we believe in rewarding and supporting our people with more than just a paycheck: Pay range: $17.00-$20.00/hr + overtime eligibility Employee referral program - bring great people into our family and earn rewards Medical, Dental, and Vision Plans with low co-pays designed to support you and your family Company-paid Life, AD&D and LTD insurance for all full-time employees. Critical Illness, Accident, and Pet Insurance available as voluntary benefits 401(k) with employer match - we invest in your future Great Hearts and Minds Program - limited annual subsidy for your dependents' education Tuition assistance - up to $2,000 for approved education courses Grow with Gateway Program - access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP) Established Talent Management practices allows our employees to thrive and grow while in our employ Employee wellness and support programs accessible in an established Employee Assistance Program Paid holidays and PTO so you can rest, recharge, and enjoy time with family Physical activity - Not built to sit behind a desk, don't worry this role will get you out and about doing some physical activity Sustainability is as important to us as it is to those communities that we serve Opportunity to do something meaningful with your life - Support others in their time of need. And most importantly: the chance to be part of a team that makes a real difference for pets, pet parents, and the communities we serve. Join Us If you're looking for more than just a job - if you want a role where your compassion, charisma, and community spirit shine through - we'd love to hear from you. Apply today and help us serve pet parents with the care and dignity their companions deserve. Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at *************************. New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov #INDCSR M, T, Th, F 40 hours full time; overtime as business needs

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management. At Global Partners, business starts with people. Since 1933, we've believed in taking care of our customers, our guests, our communities, and each other-and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we're proud to fuel communities-responsibly and sustainably. We show up every day with grit, passion, and purpose-anticipating needs, building lasting relationships, and creating shared value. : * Supervise employees making sure they are performing all the job duties implemented by management. * Coaching employees by giving them constructive feedback to help perform certain tasks. * Greet guests and provide an enjoyable shopping experience for everyone. * Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices. * Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised). * Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.). * Ensure the 24/7 execution of all guest service programs and processes. * Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable. * Always replenishes products to ensure in-stock conditions. * Address inquiries and complaints from guests. * Check in external and internal vendors per established guidelines. Additional Job Description: * Must be available to work flexible hours that may include day, nights, weekends and or holidays. * Must be efficient and organized. * Must be at least 18 years of age to be considered for position. * Ability to freely access all areas of the store including selling floor, stock area, and register area. * Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift. * Work in intermittent temperatures (i.e., cooler, outside, etc.,). * Must have reliable transportation. * High School Diploma High school diploma or equivalent Pay Range: $17.28 - $20.49 The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. Our Commitments to You * Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development. * Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support. * The Road Ahead - We offer 401k and a match component! * Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service. What to Expect From the Hiring Process (old GPS of the Interview Process) We value passion and potential. Please apply if you're qualified and interested-we'd love to hear from you. A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match. Interviews are conducted virtually and in person, depending on the role. We'll provide more details about next steps if selected to move forward. Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at ************ or 781-7GP-WORK. * Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests. Responsibilities Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency. Qualifications Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with cash transactions. People Person. The best part of serving others is creating experiences for them that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy. Needed Attributes Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview As a member of the Guest Services Event Staff team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to bag checks, ushering, ticket scanning, concourse customer service, barricade staff. You will have the opportunity to assist our guests by offering directions and sharing information while creating a happy and healthy experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere. This role will pay an hourly rate of $16.00-$20.00 and is tip eligible Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until March 20, 2026. Responsibilities Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor When gates open, welcome our fans with a great smile and helpful attitude Scan event tickets ensuring that the proper ticket is being used to gain entry Assist fans in locating their ticketed seats Being alert and proactive to potential hazards and reporting incidents when they occur Monitor your assigned area for issues and opportunities to make lasting memories for our fans Respond to all guest concerns/complaints promptly and in a professional manner Assist guests in ADA accessible seating sections Enforce all building policies and procedures to ensure a safe environment for all guests Manage the foot traffic flow of large crowds Check identification of guests to verify age requirements for purchase of alcohol Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency Qualifications Experience in a hospitality or entertainment environment is preferred You must love working with and helping people Ability to stand for long periods of time You must be able to maintain a POSITIVE attitude while handling difficult situations Flexible schedule: Weekend & Night availability is needed Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

We are looking to hire both morning and evening shifts. Company Intro Are you a hospitality professional with a strong work ethic who enjoys working with people? Are you looking for an exciting opportunity to join a dynamic team at Lafayette Hotels? If you answered yes, we want to hear from you! Lafayette Hotels, a renowned family-owned and operated company with over 30 hotels and restaurants throughout Maine and New Hampshire, is seeking a friendly Front Desk Agent to join our team. With properties in stunning locations such as Maine's Acadia National Park, the Southern Maine Beaches, and New Hampshire's White Mountains, Lafayette Hotels offers a perfect blend of work and adventure. **************************** Job Summary The Front Desk team are the face of our hotel. Front Desk Agents assist our guests by listening to and understanding their specific needs to find them the perfect room. After arrival, our goal is to ensure our guests stay exceeds expectations. The Front Desk department is the hub of the hotel, and a great place to start your career in hospitality. Daily Duties Hotel reservations Welcome guests upon arrival Check in and check out procedures Provide information and answer questions about local area attractions Coordinate with other departments to ensure our guests are well attended to while staying with us Other responsibilities as assigned Requirements & Qualifications Team Player Friendly and service oriented attitude Presentable and professional Able to stand on feet for up to 8 hours Able to read and write English Basic/intermediate computer skills Highschool Degree Some weekend availability, when we are busiest, is generally required in the hospitality industry Lafayette Hotels is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Work schedule Weekend availability 8 hour shift Monday to Friday Day shift Night shift Holidays Supplemental pay Bonus pay Benefits Paid time off 401(k) matching Employee discount Paid training Profit sharing

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management. At Global Partners, business starts with people. Since 1933, we've believed in taking care of our customers, our guests, our communities, and each other-and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we're proud to fuel communities-responsibly and sustainably. We show up every day with grit, passion, and purpose-anticipating needs, building lasting relationships, and creating shared value. : * Supervise employees making sure they are performing all the job duties implemented by management. * Coaching employees by giving them constructive feedback to help perform certain tasks. * Greet guests and provide an enjoyable shopping experience for everyone. * Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices. * Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised). * Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.). * Ensure the 24/7 execution of all guest service programs and processes. * Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable. * Always replenishes products to ensure in-stock conditions. * Address inquiries and complaints from guests. * Check in external and internal vendors per established guidelines. Additional Job Description: * Must be available to work flexible hours that may include day, nights, weekends and or holidays. * Must be efficient and organized. * Must be at least 18 years of age to be considered for position. * Ability to freely access all areas of the store including selling floor, stock area, and register area. * Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift. * Work in intermittent temperatures (i.e., cooler, outside, etc.,). * Must have reliable transportation. * High School Diploma High school diploma or equivalent Pay Range: $17.28 - $20.49 The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. Our Commitments to You * Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development. * Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support. * The Road Ahead - We offer 401k and a match component! * Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service. What to Expect From the Hiring Process We value passion and potential. Please apply if you're qualified and interested-we'd love to hear from you. A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match. Interviews are conducted virtually and in person, depending on the role. We'll provide more details about next steps if selected to move forward. Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at ************ or 781-7GP-WORK. * Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Guest Experience Agent Full-Time Year-Round & Seasonal Roles Available You will be an integral member of the Guest Experience Team which strives to elevate the guest experience through critical evaluation the hotel experience, comprehensive pre-planning, and cross departmental communication. You will solicit leads, outreach prior to arrival, create custom travel itineraries, and ensure all guest requests are finalized ahead of arrival to maximize recreational revenue. You must be able to speak clearly, and communicate effectively with all guest types, including VIPs, high spend guests, and other high-profile individuals. You will be able to promote hotel services and amenities and connect guests to local and authentic experiences in the community. ESSENTIAL FUNCTIONS A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy. Answer all incoming calls and emails in an attentive, courteous, and efficient manner. Actively listen and project a manner of friendliness, professionalism, and willingness to provide personalized services to guests. Share personal passion and knowledge of hotel amenities and bookable experiences. Collaborate with Leisure Sales, Concierge, Reservations, and other Hotel Outlets, to build and monitor guest itineraries and profiles to ensure seamless process from booking to arrival. Responsible for pulling reports and outreach of guests 60 to 90 days ahead of arrival, including VIPs and high spend guests. Have an impeccable eye for detail to ensure accuracy and efficiency. QUALIFICATIONS Flexibility. This is a demanding business, and we look for flexibility with workdays and hours, but it's lots of fun! Experience. Previous experience in customer service and/or creating authentic vacation or travel experiences preferred. Service oriented. A person who loves to serve others by creating experiences that go beyond the expected. Strong attention to detail. Excellent Communicator. Providing amazing experiences requires the ability to communicate fluently in English, both verbally and through legible writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy. Full-Time Year-Round Benefits for the Guest Experience Agent: Health, Dental, Vision Insurance Life and AD&D Insurance Long-Term Disability Insurance Voluntary Accident and Critical Illness Plans Optional Supplemental Life Insurance 401k match of 100% for 5% Tuition Reimbursement Program Referral Bonuses Hotel, Restaurant, Spa and Retail Discounts at Our Portfolio of Hotels Paid Time Off - Earn up to 2 Weeks of PTO Within Your First Year We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.