Guest service representative jobs in Manhattan, KS - 78 jobs
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Advanced Technology Services 4.4
Guest service representative job in Topeka, KS
**Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.**
**Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.**
**Principal Duties/Responsibilities:**
· Implements standard ATS processes for the customers' repairable parts management and identifies opportunities for process improvement at customer site(s)
· Identifies, captures, and processes repairable parts at the customer's site(s)
· Maintains warranty information for all repairable parts at the customers' site
· Serves as the liaison between the repair service centers and the customer(s), providing on-site customer service to include tasks such as providing quotes, securing customer approval, and updating both parties on status of repairs
· Documents and presents cost savings opportunities to the customer(s)
· Develops relationship with key customer employees and uses knowledge to grow business within the site(s)
· Prepares and presents metrics and reporting to customer(s) and manager
**Knowledge, Skills, Abilities, & Behaviors Required:**
· High school diploma or GED
· Previous experience working in a factory environment
· Strong customer service skills
· Basic sales and persuasion skills
· Ability to recognize part numbers and to distinguish among different types of parts on a basic level
· Proficiency with computers and basic inventory/maintenance applications
· Familiarity with process improvement methodologies, such as Six Sigma or Lean
**Physical Demands and Working Conditions:**
While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl, or sit for long periods of time. The employee may occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.
ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more.
Pay Range
$23.98-$30.65 USD
**ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here. (*********************************************************************************************************
**ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here. (*********************************************************************************************************
ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.
$24-30.7 hourly 2d ago
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Contract and Licensing Support Representative
Advisors Excel 3.8
Guest service representative job in Topeka, KS
Job Title: Contract and Licensing Support Representative
Department: Annuity Operations
Reporting to: Contract and Licensing Follow-Up Manager
As part of the Annuity Operations team, the Contract and Licensing Support Representative provides outstanding customer service when processing and handling requests from agents, carriers, and internal staff. This role requires timely feedback with any pending contracting requirements to assist in the processing of contracts. This is more than just a job-it's a chance to be part of a team that values your expertise and supports your growth.
What you'll do:
Follow up on pending contracts with a variety of insurance companies, ensuring nothing falls through the cracks
Assist your team members with any outstanding contracting requirements, contributing to a seamless operation
Provide agents with up-to-date contracting statuses, necessary codes, and training information to keep them in the loop
Perform monthly cleanups of our contracting system, ensuring data is accurate and up to date
Experience you'll bring:
Previous customer service experience - you've got experience delivering top-notch customer service and know how to make clients feel valued
Strong communication skills
Ability to interact with all personality types and with all levels of staff
Problem-solving and decision-making skills
Time management with the ability to handle multiple tasks in a fast-paced environment
You're comfortable navigating multiple systems and are proficient with PCs
Bonus Points:
* Bachelor's degree
* Prior experience working in the financial services industry
What you'll get:
Amazing benefits, including medical, dental, vision, and 401k (with matching options)
Generous PTO package upon your start date
Access to an on-site café, gym, and primary care
Continuous personal and professional development opportunities
Recognition for hard work & exemplary performance
Employee-sponsored events...and more!
Who We Are:
Advisors Excel is a fast-paced, innovative company that seeks to service independent financial advisors in a multitude of areas within their business. From operational functions to sales and marketing, our end goal is to help continually grow advisors' businesses nationwide. We thrive on watching them succeed. Not only does AE want to see the success of our advisors, but also our employees. We have high expectations from them to continually move our business forward. We are on the hunt for positive people who thrive on hard work and in a collaborative team environment. If this sounds like you, then what are you waiting for? We want you to join our team!
Advisors Excel is an Equal Employment Opportunity Employer. Everyone is welcome here - as an inclusive workplace, our employees are always comfortable bringing their true selves to our offices daily.
#LI-RH1
$33k-38k yearly est. 2d ago
Guest Services Representative
Springhill Suites-Topeka, Ks
Guest service representative job in Topeka, KS
Job Description
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the SpringHill Suites by Marriott in Topeka, KS.
Job Purpose:
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Promptly respond to and resolve guest complaints
Answer telephone promptly and properly being polite, courteous, and friendly
Be friendly, thorough, accurate and efficient in taking reservations
Be friendly, thorough, accurate and efficient in performing Check-ins
Be friendly, thorough, accurate and efficient in performing Check-outs
(If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner
Assist guests with luggage upon their arrival to and departure from the hotel
Use the guests' names
Be knowledgeable and helpful about the local area, the hotel and hotel services
Handle messages, wake-up calls, mail, and faxes properly
Assist guests' with laundry/dry cleaning needs
Know of incoming VIPs
Follow all applicable Company Standard Operating Procedures.
Perform other assignments as directed by the General Manger.
Be an enthusiastic, helpful and positive member of the team
Be professional, responsible and mature in conduct and behavior
Be understanding of, encouraging to and friendly with all co-workers
Be self-motivated and use time wisely
Maintain open line of communications with each department
Communicate pertinent information
Respond positively to new ideas
Openly accept critical/developmental feedback
Maintain effective communication through the use of meetings, log books and bulletins
Be available to help other departments in emergency situations
Adhere to all work rules, procedures and policies established by the company including, but not
limited to those contained in the associate handbook.
Safety and Security Skills
Properly handle and account for keys
Be knowledgeable of policies regarding emergency procedures and security concerns
Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
Have full understanding of franchise honors program
Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
Verifies all information on reservations check-in; name, address, method of payment, etc.
Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
Identifies and records special billing instructions and notifies accounting
Completes shift closing accurately by getting appropriate approval signatures and authorization codes
Adheres to hotel policies regarding the use of cash banks
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
Report potential sales contacts to the sales department protection of guests' room numbers.
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel
environmental systems.
Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 15 lbs occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,
listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Ability to spend extended lengths of time viewing a computer screen.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment
Other:
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
Team Driven and Values Based Culture
Medical/Dental/Vision
Vacation & Holiday Pay
Same-day pay available
Employee Assistance Program
Career Growth Opportunities/ Manager Training Program
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
401(k)
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Life insurance
Parental leave
Referral program
$22k-29k yearly est. 13d ago
Customer Service Representative - State Farm Agent Team Member
Josh Salmans-State Farm Agent
Guest service representative job in Manhattan, KS
Job DescriptionBenefits:
Licensing paid by agency
401(k) matching
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer ServiceRepresentative with Josh Salmans State Farm, you will play a crucial role in assisting clients with inquiries, payments, processing claims, providing details information about various coverage options, and addressing concerns with patience and professionalism. The ideal candidate for this position should be outgoing, personable, and able to build a rapport quickly with customers. Strong communication skills and a proactive attitude will be key to succeeding in this dynamic role, all while maintaining a high level of customer satisfaction through value-based conversations.
RESPONSIBILITIES:
Managing client insurance accounts and update information.
Answer customer inquiries and provide policy information.
Assist clients with policy changes, updates and payments.
Process insurance claims and follow up with clients.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Previous experience in insurance preferred. If you are not currently licensed, you will be required to become licensed.
$27k-35k yearly est. 12d ago
Customer Service Representative
Jason Mallory Farmers Insurance
Guest service representative job in Manhattan, KS
Job Description
Our office is
quickly growing
and we need someone who we can train to fit in our office puzzle!
Join us and grow your career to new heights. Jason Mallory Farmers Insurance in Manhattan, Kansas, is looking for a confident, experienced Telemarketer to join our team. In this Full-Time position, you will be responsible for selling and promoting our products. We are a dedicated and driven team with a focus on providing each of our customers with amazing customer service. If you are looking for a new opportunity to grow, this may be the role for you. Your positive attitude and knowledge of products and services will make you an amazing asset to our customers. If you are ready to grow your sales career,
Apply Today!
Benefits
Hourly Base Salary + Bonus Opportunities
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Paid Time Off (PTO)
Responsibilities
Meet new business production goals and objectives as established.
Document each customer contact in eAgent.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Ask each customer for referrals and explain our referral program.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Answer incoming phone calls on the first ring.
Prospecting and generating new business through leads & referral sources.
Generating insurance quotes.
Provide exceptional customer service and support.
Cold call, direct email and perform other lead generation activities.
Requirements
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Create relationships from a cold start.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
Professional phone etiquette.
Great Customer Service Skills.
Works well with other employees and is a team player with a positive attitude.
Bilingual, fluent in both English and Spanish is beneficial.
No insurance experience required but must be willing to learn
$27k-35k yearly est. 16d ago
Customer Service Rep(1637) Domino's - Manhattan, KS
Domino's Franchise
Guest service representative job in Manhattan, KS
Accurately take and process orders and transactions received either in person or over the phone. Provide outstanding customer service. Check all products for accuracy against quality standards. Support the restaurant by performing other workstation duties. Comply with Domino's uniform, appearance, and operations standards, and with federal, state, and local laws and ordinances.
Job Duties and Responsibilities
Receive and process telephone orders.
Handle sensitive and confidential customer information in a responsible manner.
Execute credit transactions.
Provide quality customer service through positive and professional interaction with customers in person or by phone.
Work as part of a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift. Contribute to an atmosphere of teamwork, energy and fun.
Operate all equipment. Clean equipment and facility daily. Perform other assigned workstation duties including making quality products, preparing ingredients, preparing product, and taking orders.
Ability to add, subtract, multiply and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Must have verbal, written and telephone skills to take and process orders. Motor coordination between eyes and hands/finders to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touchscreen.
Stock ingredients from delivery area to storage, work area, walk-in cooler. Take inventory and complete associated paperwork.
Physical Demands
STANDING: Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with some linoleum in the back area. Height of work surfaces is between 28" - 48".
WALKING: Walking is generally in short distances for short durations.
SITTING: Paperwork is normally completed in an office at a desk or table.
LIFTING: Bulk product deliveries are made twice a week or more and are lifted/moved to walk-in cooler or other sections of the store by the team member. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high.
CARRYING: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
PUSHING: Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"-72" and requires a force of up to 7.5 pounds to push. Trays may also be pulled.
CLIMBING: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, and perform maintenance.
STOOPING/BENDING: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30-45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.
CROUCHING/SQUATTING: Performed occasionally to stock shelves and to clean low areas.
REACHING: Reaching is performed continuously; up, down and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
HAND TASKS: Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the railing cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
MACHINES, TOOLS, EQUIPMENT, WORK AIDS: Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
Work Condition
EXPOSURE TO: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks, such as couponing. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts.
SENSING: Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS: The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
Additional Information
Additional Information
Must be 16 years of age or older
Possess basic math and problem solving skills
Must be able to work scheduled or unscheduled shifts, which will include nights, weekends, and as emergencies arise
Must be cross-trained and perform other workstation duties within the restaurant as needed
Bilingual in certain markets
Non-exempt, hourly position
$27k-35k yearly est. 60d+ ago
Customer Service Representative - Manhattan, KS
Kedia Corporation
Guest service representative job in Manhattan, KS
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$27k-35k yearly est. 60d+ ago
Customer Service Representative - Weekends Various Shifts
Daras 4.0
Guest service representative job in Manhattan, KS
Customer Service Reps must provide excellent customer service, following company policy and selling products to individuals at the convenience store.
ESSENTIAL RESPONSIBILITIES
Customer Service Rep responsibilities include, but are not limited to, the following:
(Other duties may be assigned)
Providing excellent customer service
Using suggestive selling techniques
Reacting to and reporting customer complaints tactfully and promptly
Following company policies and all laws governing beverage and tobacco sales
Following all credit card and check cashing policies
Following all company safety and security policies
Looking for and eliminating safety hazards
Reporting unsafe acts or conditions to management
Preparing required accident/incident reports; immediately reporting such activity to the Store
Manager
Operating cash register and all point-of-sale equipment efficiently
Reporting to work on time and when needed
Preparing shift reports and other reports required by management
Adjusting to work schedule as needed
Working flexible hours and performing as a team leader
Following policies established to prevent loss of cash and merchandise due to actions by employees, vendors, and customers
Watching for employee, customer, and vendor theft, misuse of company property, drive-offs, loitering, drug selling, or use.
Safeguarding cash and merchandise
Handling cash and safe drops in accordance with company policies
Cleaning shelves, drives, dispensers, restrooms, store interior, and other designated areas
Assisting management with counting inventory as required
Stocking restrooms and windshield washing supplies
Pricing, stocking, rotating, and counting merchandise
Assisting management in maintaining buildings, equipment, and grounds
$28k-35k yearly est. 60d+ ago
Front Desk Clerk
Prairieband Casino & Resort 4.1
Guest service representative job in Mayetta, KS
$750 Hiring Bonus for new Team Members plus $50 in gas gift cards during our onboarding process. Prairie Band Casino & Resort offers an attractive benefits package including medical (casino pays over 70% of premiums), Dental (casino pays 79% of premiums), and Vision. Prairie Band also pays 100% of short-term and long-term disability and life insurance of $15,000 for all Team Members.
There is a 50% employer match up to 6% on our 401(k), a profit-sharing bonus paid out multiple times a year when financial goals are met, double pay on holidays, 25¢ off per gallon of gas at our gas station, and a generous Paid Time Off policy where you can earn up to 18 days in your first year of employment!
Handles all transactions at the front desk in an efficient and friendly manner while ensuring guest satisfaction.
ESSENTIAL DUTIES AND Responsibilities:
* Handles all guests interactions in a courteous and friendly manner
* Completes guest check-in and check-out procedures to include room assignments and reassignments as needed
* Secures payment for accommodations and gives proper change when required
* Handles special requests in a manner that ensures guest satisfaction
* Makes reservations and handles cancellations
* Answers incoming guest phone calls and transfer appropriately
* Maintains a clean and orderly working environment including both the front desk area and hotel lobby
* Functions as Telecommunications Service Agent, Gift Shop Attendant or RV Park Attendant when assigned
* Perform training duties as assigned
* Adheres to professional appearance standards as outlined in the Prairie Band Casino & Resort Team Member Handbook
* Must meet attendance guidelines as outlined in the Prairie Band Casino & Resort Team Member Handbook
* Adheres to regulatory, departmental and company policies in an ethical manner and encourages other to do the same
* Other duties as assigned
KNOWLEDGE, SKILLS, AND EXPERIENCE:
Required
* Must be 18 years of age
* High School diploma or GED
* Excellent written and verbal communication skills
* Ability to work well with team members, as an individual and with supervisory staff
* A record of satisfactory performance and reliability in all prior and current employment
Preferred
* Experience in hospitality industry
* Prior cash handling experience
* One year of experience in a customer service related field
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
* Physically mobile with reasonable accommodations
* Able to bend, reach, kneel, twist and grip items while working at assigned area
* Respond to visual and aural cues
* Must be able to read, write, speak, and understand English
* Able to maintain a flexible schedule to include various shifts, weekends, and holidays
* Operate in mentally and physically stressful situations
* Able to stand and walk for 7-8 hours with breaks
* Must be able to meet the two three or light work requirements based on the Department of Labor Dictionary of Titles: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently
Indian Preference Exercised
Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort's hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.
$20k-24k yearly est. 9d ago
NIGHT AUDITOR
HCW Hospitality
Guest service representative job in Manhattan, KS
Job DescriptionDescription:
At HCW Hospitality, every guest's experience matters-day or night. As a Night Auditor, you'll oversee overnight front desk operations, ensuring a smooth and secure experience for our guests. Your attention to detail and problem-solving skills will keep our hotel running efficiently after hours.
WHAT YOU'LL DO
As a Night Auditor, you'll handle overnight operations and end-of-day reporting. In this role, you will:
Audit and balance daily financial transactions and prepare reports.
Handle guest check-ins and check-outs, ensuring a seamless experience.
Address guest inquiries and resolve any issues promptly.
Conduct security checks and monitor property safety.
Assist with guest requests and provide information about hotel services.
Maintain accurate records of guest accounts and transactions.
Take on additional duties as assigned by management to support the smooth operation of the hotel.
WHAT YOU BRING
We're looking for a detail-oriented, self-motivated individual who excels at night. To excel in this role, you'll need:
Previous experience in hospitality, accounting, or a similar role.
Strong math and computer skills, with proficiency in hotel management software.
Excellent problem-solving and customer service skills.
The ability to work independently and handle multiple tasks.
Flexibility to work overnight shifts, including weekends and holidays.
A positive attitude and a commitment to guest satisfaction.
JOIN HCW HOSPITALITY
At HCW Hospitality, we create incredible experiences for every guest, every time. We build energetic communities that enhance lives, driven by innovation, authenticity, and a deep passion for service. We take pride in doing things right, with a team that's committed to making every moment count.
Build your future with us at HCW Hospitality, where excellence isn't just expected-it's celebrated.
We're an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Requirements:
$24k-29k yearly est. 18d ago
Customer Service Representative
Fastsigns 4.1
Guest service representative job in Topeka, KS
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.
As a FASTSIGNS Customer ServiceRepresentative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients.
The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.
FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.
Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.
We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$27k-33k yearly est. Auto-Apply 60d+ ago
Front Desk Agent
Travelodge Marysville
Guest service representative job in Marysville, KS
Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.
When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results.
HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.
We are currently searching for a Front Desk Agent for the Travelodge/Penny's Diner in Marysville, KS.
Why Work With Us?
It's a fun company to work for!
We recognize efforts and reward results
Great benefits package, including industry leading 401K
Promotional opportunities with a growing company
Responsibilities
Greet guests and manage check-ins and check-outs
Handle reservations, cancellations, and room assignments
Assist guests with questions, directions, and local recommendations
Address and resolve guest concerns professionally
Maintain accurate guest records and room key inventory
Support front desk operations as needed
Requirements:
Experience with an IHG branded hotel highly desired
Be able to manage time effectively, complete required tasks on time
Knowledge of and ability to operate computer equipment and the reservations system.
Education & Experience:
High School diploma or equivalent required
Stable work history required
Strong understand of Microsoft Office products (Excel, Word, Outlook)
Need to be a team player - if you like to work on an island by yourself, this won't be a good fit for you!
Must be able to convey information and ideas clearly
Must maintain composure and objectivity under pressure
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests
HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$24k-29k yearly est. Auto-Apply 51d ago
Customer Service Representative - Patient Registration
R1 Revenue Cycle Management
Guest service representative job in Wamego, KS
Shift Hours: Full-time, Part-time, As needed PRN R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our Customer ServiceRepresentative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.
Here's what you can expect working in Patient Registration (Customer Service):
* Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
* Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
* Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
* A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
Requirements:
* High School Diploma or GED
* Excellent customer service experience
For this US-based position, the base pay range is $14.00 - $18.24 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at ************ for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
Visit us on Facebook
$14-18.2 hourly Auto-Apply 8d ago
Customer Service Representative
Genpt
Guest service representative job in Topeka, KS
Under close supervision, the Customer ServiceRepresentative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:
• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
$27k-35k yearly est. Auto-Apply 4d ago
Customer Service Representative
Eric Finck-Farmers Insurance Agency
Guest service representative job in Topeka, KS
Job Description
Join a team that cares about our customers and you! Eric Finck-Farmers Insurance Agency in TOPEKA, Kansas, is looking for an experienced and committed individual to join our team as a Full-Time Account Manager. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role.
Apply now
to join our team and begin a role with excellent career growth and earning potential.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Responsibilities
Process customer policy change requests.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Answer incoming phone calls on the first ring.
Requirements
Proficiency to multi-task, follow-thru and follow-up.
Professional phone etiquette.
Follow through and exceed current and prospective client expectations.
A Property & Casualty insurance license is required. (We will pay for the study materials and the first test)
A Life & Health insurance license is required. (We will pay for the study materials and the first test)
Strong work ethic and leadership skills.
Strong communication skills, both oral and written.
Be capable of handling customer rejection.
Bilingual, fluent in both English and Spanish is beneficial.
$27k-35k yearly est. 9d ago
Site Service Representative
Advanced Technology Services 4.4
Guest service representative job in Topeka, KS
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.
Principal Duties/Responsibilities:
· Implements standard ATS processes for the customers' repairable parts management and identifies opportunities for process improvement at customer site(s)
· Identifies, captures, and processes repairable parts at the customer's site(s)
· Maintains warranty information for all repairable parts at the customers' site
· Serves as the liaison between the repair service centers and the customer(s), providing on-site customer service to include tasks such as providing quotes, securing customer approval, and updating both parties on status of repairs
· Documents and presents cost savings opportunities to the customer(s)
· Develops relationship with key customer employees and uses knowledge to grow business within the site(s)
· Prepares and presents metrics and reporting to customer(s) and manager
Knowledge, Skills, Abilities, & Behaviors Required:
· High school diploma or GED
· Previous experience working in a factory environment
· Strong customer service skills
· Basic sales and persuasion skills
· Ability to recognize part numbers and to distinguish among different types of parts on a basic level
· Proficiency with computers and basic inventory/maintenance applications
· Familiarity with process improvement methodologies, such as Six Sigma or Lean
Physical Demands and Working Conditions:
While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl, or sit for long periods of time. The employee may occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.
ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.
ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.
$28k-41k yearly est. Auto-Apply 3d ago
Night Auditor
HCW Hospitality
Guest service representative job in Manhattan, KS
At HCW Hospitality, every guest's experience matters-day or night. As a Night Auditor, you'll oversee overnight front desk operations, ensuring a smooth and secure experience for our guests. Your attention to detail and problem-solving skills will keep our hotel running efficiently after hours.
WHAT YOU'LL DO
As a Night Auditor, you'll handle overnight operations and end-of-day reporting. In this role, you will:
Audit and balance daily financial transactions and prepare reports.
Handle guest check-ins and check-outs, ensuring a seamless experience.
Address guest inquiries and resolve any issues promptly.
Conduct security checks and monitor property safety.
Assist with guest requests and provide information about hotel services.
Maintain accurate records of guest accounts and transactions.
Take on additional duties as assigned by management to support the smooth operation of the hotel.
WHAT YOU BRING
We're looking for a detail-oriented, self-motivated individual who excels at night. To excel in this role, you'll need:
Previous experience in hospitality, accounting, or a similar role.
Strong math and computer skills, with proficiency in hotel management software.
Excellent problem-solving and customer service skills.
The ability to work independently and handle multiple tasks.
Flexibility to work overnight shifts, including weekends and holidays.
A positive attitude and a commitment to guest satisfaction.
JOIN HCW HOSPITALITY
At HCW Hospitality, we create incredible experiences for every guest, every time. We build energetic communities that enhance lives, driven by innovation, authenticity, and a deep passion for service. We take pride in doing things right, with a team that's committed to making every moment count.
Build your future with us at HCW Hospitality, where excellence isn't just expected-it's celebrated.
We're an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
$24k-29k yearly est. 49d ago
CSR / Pizza Maker - $11.00/hr
Domino's Franchise
Guest service representative job in Topeka, KS
Job Description ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer servicerepresentative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
Additional Information
All your information will be kept confidential according to EEO guidelines.
$27k-35k yearly est. 13d ago
Customer Service Representative - Topeka, KS
Kedia Corporation
Guest service representative job in Topeka, KS
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$27k-35k yearly est. 3d ago
Night Auditor - SpringHill Suites, Topeka, KS
Springhill Suites-Topeka, Ks
Guest service representative job in Topeka, KS
Job Description
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the SpringHill Suites in Topeka, KS.
Night Auditor (Overnight Shift 11 PM-7 AM)
Job Purpose:
The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
Check guests in, issue room keys, and provide information on hotel services and room location.
Ensure required identification is taken from guests at check-in in line with local legislative requirements.
Answer phones in a prompt and courteous manner.
Up-sell rooms where possible to maximize hotel revenue.
Answer, record and process all guest calls, messages, requests, questions or concerns.
Record guest preferences in the system.
Check guests out, including resolving any late or disputed charges.
Accurately process all cash and credit card transactions using established procedures.
Issue, control and release guest safe-deposit boxes in line with hotel procedures.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Take action to solve guest problems/complaints using appropriate service recovery guidelines.
Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
Frequently standing up behind the desk and front office areas.
Carrying or lifting items weighing up to 50 pounds / 23 kilograms.
Handling objects, products and computer equipment.
Basic computer skills to operate various property management and reservations systems, etc.
Other:
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
Team Driven and Values Based Culture
Medical/Dental/Vision
Vacation & Holiday Pay
Same-day pay available
Employee Assistance Program
Career Growth Opportunities/ Manager Training Program
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
401(k)
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Life insurance
Parental leave
Referral program
$24k-29k yearly est. 13d ago
Learn more about guest service representative jobs
How much does a guest service representative earn in Manhattan, KS?
The average guest service representative in Manhattan, KS earns between $19,000 and $32,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.
Average guest service representative salary in Manhattan, KS