Guest Service Representative Jobs in Melvindale, MI

Global Fortune 500 packaging manufacturer has an immediate opening for a Seamer Service Technician in the North American Beverage Division. This individual is a key member of the Technical Services Team who supports various customer-filling operations. Position accountabilities include the following: Act as the key interface between the Company and the customer in trouble-shooting problems associated with the Company's final product and the customer's filling processes. Support the customer in areas such as equipment audits, rework of the final filled products, overhauls and equipment conversion. Interact with other members of the Company's Sales Team to develop strategies, resolve problems and implement solutions to support the customer. Provide double-seaming training for customers. Requirements for this position would include the following: High school diploma or equivalent required. Associate degrees or technical school certificate in a mechanical related discipline a plus Working knowledge of Beverage Can Seamers (specifically Angelus, Pneumatic Scale and Continental) Working knowledge of Beverage Fillers Equipment (Crown, H&K, Cemco, etc.). Proven mechanical skills including the ability to use gauges, dial calipers, micrometers and other related instruments. Strong PC skills including a working knowledge of Microsoft Office (Word, Excel, Access, Outlook and Power Point) Effective communication skills, both verbal and written as well as proven presentation skills. Ability to clearly and effectively interact with customers on a variety of levels. Ability to identify a final packaged product that is not working or defective, troubleshoot the potential causes, and incorporate a solution for effectively resolving the problem. Ability to work overtime during the week and week-ends based on customer needs. Ability to travel (car and/or plane) up to 70% of the time. This will include some international travel to Canada

Act as a liaison between the manufacturer/supplier, trucking carrier and receiver Follow all standard operating procedures (SOP) requirements to ensure customers are well served and all company and customer requirements and company compliance standards are met Locate carriers for loads. Communicate with carrier by pickup, enroute, and at delivery. Persuade all carriers to use load tracking devices and applications Build, maintain, and leverage relationships with key carriers on all accounts to minimize the use of load boards 6. Accurately enter and maintain up-to-date information on a continuous basis in the transportation management system (TMS) Ensure that all the proper documents are completed and received before a carrier is used for the first time Persuade all carriers to use load tracking devices and applications Work quickly to resolve problems that may develop on a load Negotiate rates with carriers within the parameters provided by the Logistics Manager Accountable for growth on key accounts Work closely with the Logistics Manager, Senior Carrier Sales Representative, and the sales team to gain more business Assist co-workers with workflow spikes within the department Take calls during the evening and weekends as needed Work weekends and holidays as needed Handle aspects of the team members business in their absence as directed by the supervisor Ensure that all necessary paperwork is submitted to the Accounting department after each load is delivered 18. Communicate daily with the Senior Carrier Sales Representative. Qualifications Proven ability to meet and/or exceed margin goals as defined and assigned by the company Proven ability to move an average of 25+ loads per week and achieve profit goals Computer Literacy-ability to use computers and required software effectively and efficiently in the working environment. Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals Able to communicate frequently and effectively by phone and simultaneously handle multiple phone lines Must be available to take calls during the evening and weekends and work Saturdays as needed Minimum High School Diploma or GED required; Bachelor degree preferresd. Successful performance in Carrier Sales Support role. Successful completion of CTB certification.

A Customer Service Representative has the responsibility to greet executive travelers and aircraft crew members with Ritz Carlton-like enthusiasm and to ensure an outstanding experience by providing customer service at the highest levels from Pentastar Aviation's Executive Facilities. Responsibilities for the position are as follows: Bright and sharp communication (both written and verbal) skills a must! You will be communicating with customers through email as well as in-person when they visit our facilities. Providing superior customer service to passengers, crew members and all guests of Pentastar Aviation. Answering incoming phone calls, to include radio communications with aircraft and support personnel. Manage detailed requests for fuel orders, parking/hangar requirements, ground transportation, room reservations, catering orders and key handling (both car and aircraft). Confirming all requests with customers to ensure information is accurate and processed appropriately. Maintaining a high level of concentration but not losing focus on the customer. Most tasks involve computer use and sometimes can be very fast paced. Providing visitor security badge and direction to all visitors within the facilities. Continuous monitoring of security and safety requirements for our customers and employees. Requirements: Qualifications for the position are as follows: High school diploma or equivalent required Valid and unrestricted driver's license and must be able to complete DOT medical requirements for passenger transportation Solid customer service skills Strong teamworking skills Requires an outgoing, friendly personality with a positive attitude Basic computer skills (MS Office) Ability to work flexible schedules including evenings, weekends and holidays and overtime as required Must be willing to learn new processes and be open to coaching from other members of the team Multi-tasking skills a must Ability to work outdoors in various weather conditions when necessary PI53aa4f***********9-31890011

Who We Are: Founded in 1989, Automated Media, Inc. (AMI) is an innovative, award-winning information technology firm, based in Michigan and serving customers around the globe. AMI creates ingenious technology solutions and develops and manages successful systems for Ford, Chrysler, GM, and other customers. These include Ford's Around the Wheel and Blue Diamond programs, as well as other technology and project management programs, consulting, billing, and systems solutions. Customer Account Specialist Job Description: The Customer Account Specialist (CAS) will play a pivotal role in enhancing the employee experience with our dealership partners. The CAS team acts as an automotive industry Help Desk with the primary focus on accepting inbound and conducting outbound calls with car dealerships, distribution centers, and automotive field managers. This person will support dealerships in troubleshooting any confusion and delivering an exceptional customer experience. Responsibilities: Welcome inbound calls from dealership employees and distribution center associates, commonly relating to invoicing claims, billing, and questions on employee incentives Maintaining service requests and ensuring proper follow-up procedures Initiate outbound calls related to project work Qualifications: Bachelor's degree or prior call center experience (inbound and outbound) Understanding of dealership operations, particularly relating to the service lane Strong organizational and time management skills Excellent customer service, communication, and interpersonal skills Ability to work independently and as part of a team Proficiency in Microsoft Office Suite Pay Range: Starting at $16/hour Note: This job outline is intended to provide a general overview of the responsibilities and qualifications for the Customer Account Specialist position. Specific duties and requirements may evolve as the role develops based on business needs.

Randolph's Salon, named a Top 200 Salon in America by Salon Today is a dynamically growing, privately-owned company with three locations and 70+ team members. The Randolph's brand stands for outstanding guest experiences created by the highest trained professional stylists utilizing such premium brands as Redken and Pureology. Randolph's is a multi-year winner of Redken's Excellence in Education Award for their absolute commitment to training and development of stylists. This is a highly demanding role and Randolph's is seeking a truly proven professional with genuine concern for our guests and our team members. Role Description Randolph's Salon is now hiring front desk team members at our White Lake location! We are looking for energetic, fashion forward individuals to join our amazing team of front desk guest relation professionals. Evenings and Saturday's will be required, but shared between all team members. QUAILFICATIONS: *Must be comfortable making retail sales and additional service offerings *Enjoy people and surroundings of a creative environment *Be able to quickly acquire knowledge of Randolph's Salon culture, policies, and procedures *Able to learn quickly salon software programs *Ability to handle interruptions and adjustments to priorities throughout the day and multi-task *Ability to work within a team setting in a fast-paced environment * 1 year retail or salon experience is encouraged * Experience with Google software (Docs, Sheets, etc.) is appreciated *Working a flexible schedule is required, including evenings and a minimum of every other Saturday. Position is responsible but not limited to ordering, inventory, sales, and front desk duties. Qualifications Excellent communication and interpersonal skills Strong organizational abilities and attention to detail Customer service experience Proficiency in basic computer skills

Benefits Representative - Liberty National Toledo, OH $75,000 M-F (Full Time) Actively hiring Crafting Brighter Futures for Families At the forefront of specialized financial services, Liberty National helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client. Role Overview: As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Liberty National embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Liberty National? Unlimited Earning Potential: Your dedication determines your earnings. Company Culture: At Liberty National people are ambitious but respectful, high-energy, and treat every member like family. Grow with Us: Dive into continuous learning and development opportunities. Application Process: 1. Submit Your Application: No stringent qualifications needed. We believe in potential. 2. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. 3. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our representatives have seen exponential career growth within Liberty National.

Responsible for greeting customers, answering inquiries about tax payments, scheduling appointments, collecting payments and performing basic administrative tasks First point of contact for taxpayers while also managing the flow of clients at the front desk, all while adhering to tax regulations and procedures. Excellent customer service skills Strong communication and interpersonal abilities Ability to multitask and prioritize tasks in a fast-paced environment Knowledge of office software (Microsoft Office)

Job Type: Temp to Perm Pay: $20 an hour Overview: Randstad is actively seeking Claims Service Representatives to join their Claims Customer Service Center on a temp to perm basis at their office in Howell, MI, or Worcester, MA. For qualified candidates, remote work is an option with 1+ years of recent remote call center experience. Randstad offers a collaborative, inclusive environment committed to each employee's development and growth, making it a career opportunity and not just a job. As a Claims Service Representative, you will play a vital role in helping customers during critical moments of loss. You will be the first point of contact when a customer experiences an unexpected loss to their vehicle, home, or business. Through empathy and professionalism, you will guide them through the claims process, representing Randstad's commitment to customer care. What's in it For You? Career Development: Average 3-4 month temp to hire employment; robust training and development, on-the-job experiences, personalized coaching, and ongoing mentorship. Pay Rate: Starting at $20.00/hour as a contractor; conversion salary of $42,500. Flexible Schedule: Monday - Friday 7:30 am EST - 8:00 pm EST and shared responsibility of rotating Saturdays (2 per month). Training: 30 days of comprehensive training with no days off during the training period. Benefits: Yes, Randstad offers major medical insurance, dental, vision, and 401k. Schedule & Availability: Full availability required during operational hours (7:30 am - 8:00 pm EST). Shared responsibility of rotating Saturdays (2 per month). The most likely shift need for the January class is the later shift (11:30 am - 8:00 pm EST). Work schedule: 7.75 hours per day, plus a 45-minute lunch. Responsibilities: Respond to electronically and phone-submitted claim losses and first notice of loss calls from claimants, insureds, and other parties. Respond to calls on established claims in a polite, professional, and empathetic manner and determine the appropriate course of action. Perform rental reservations, appraisal assignments, Express Claim shops, towing, and water mitigation activities. Utilize established scripts, transcribe personal or commercial loss damage, or injury information into the company's network, generating an electronic claim file. Apply basic communication skills to interpret caller's inquiries and offer available options. Utilize established workflows to initiate claim activities as required. Recognize coverages, claim processing requirements, and related claims systems. Learn to identify claims and take appropriate actions. Contact vendors to establish language services for language interpretation and translation. Skills and Experience: Associate's degree or working towards your associate's degree is strongly preferred. Typically 1-3 years of experience in the service, financial, or hospitality industry preferred. Six months to one year of call center and/or office experience required. Troubleshooting experience desired. Self-starter with an energetic, positive, and professional attitude. Proficiency in using and toggling between multiple computer applications, dual screens, and MS Office Suite products (Word/Excel, Outlook, SharePoint, Teams); independent use of provided resources. Excellent written and verbal communication skills. Seeks to collaborate and promotes inclusion and respect. Dedicated to meeting the expectations and requirements of internal and external customers. Understands the importance of teamwork and developing and maintaining cooperative relationships. Exhibits service behaviors that include empathy and patience when communicating with customers. Ability to deal with conflict effectively. Disciplined to follow scripts, while showing initiative to seek additional information as needed. Demonstrates attention to detail. Agile and adapts to new, different, or changing situations, requirements, or priorities. Shares knowledge, skills, and expertise with others; collaborates with others. Ability to meet and/or exceed established goals within set training timeline. Physical Demands & Work Environment: Ability to use a personal computer, call center phone, and other standard office equipment. Ability to sit and/or stand for extended periods (75%-90%). Able to perform in a dynamic/fast-paced work environment.

Professional Pump is a division of Crane Engineering Sales, LLC., located in Belleville Michigan. As a result of our growth, we have a need for a Customer Service Representative. The Customer Service Representative provides superior service to customers by accurately processing orders through system and proactively monitoring and communicating customers' anticipated requirements by utilizing excellent, in-depth knowledge of Professional Pump services. What You Get To Do · Demonstrates and promotes Crane's core values (Act with Integrity and Respect, Foster Teamwork, Focus on the Customer, Strive for Excellence and Innovation, Project Passion and Energy and Have Fun). · Accurately enters sales orders, processes acknowledgments, purchase orders (mail or fax) and shipping papers. · Processes invoices and receipts for commissions and accounts payable accurately and in a timely manner. · Handles customer billing including commissions, inventory shipments, build-ups, Optiflow and service orders. · Communicate with vendors on a routine basis to follow-up and expedite current orders. · Reviews backorder fills on a daily basis and acts on them accordingly depending on the order type. · Responds to internal and external customer requests. · Processes returns, warranties and credits accurately and timely. · Tracks orders through the system and follows up with vendors to ensure that ship dates are met. · Attaches packing slips with the appropriate paperwork once shipments arrive at Crane. · Performs typing, emailing, faxing or other administrative duties as needed. · Verifies accuracy of factory acknowledgements; immediately corrects errors. · Coordinates factory generated lead feedback to our principals. · Processes warranties and returns within specified warehouse or factory authorized timeframe. · Works with accounting to resolve customer payment or vendor invoice issues. · Provides back-up determining the nature of callers' business and directs them to appropriate destination. · May perform other duties as assigned. Requirements: What We Need From You · Associate's degree in a related field; one-year related experience and/or training; or equivalent combination of education and experience. · Ability to effectively perform the duties and responsibilities of the position. · Ability to manage difficult or emotional customer situations. · Ability to solicit customer feedback to improve service. · Ability to understand gross margin percentages and how invoices are processed from vendors and to customers and how they tie into Crane's success. · Meets commitments and maintains confidentiality. · Speaks clearly and persuasively in positive or negative situations. · Writes clearly and informatively and edits work for spelling and grammar. · Excellent customer service skills (friendly, courteous and helpful). · Ability to write reports, business correspondence and procedure manuals. · Working knowledge of Microsoft Word and Excel. We Are Winning When Our expectations are that team members demonstrate our Core Values. · Integrity & Respect - Work with the highest ethical standards, interact openly and directly, honor our commitments and value diversity of styles, roles and perspectives. · Teamwork - Actively collaborate with others to solve problems and create opportunities. Devote ourselves to the team's and others' success. · Customer Focus - Make customers the starting point for everything we do. Understanding what they want and expect from us will enable us to earn their loyalty. · Excellence & Innovation - Continuously elevate our expertise and knowledge to strengthen our competitive advantage; and always look for ways to apply breakthrough ideas. · Passion & Energy - Bring passion and energy to our work so that we are energy givers, enabling us to own and pursue objectives in spite of obstacles and adversity. · Fun! - Enjoy what we do and have fun with each other - celebrate a job well done… 25% more fun. Benefits and Team Member Perks · Positivity, cohesiveness and celebrating a job well done! · Competitive compensation and benefits structure within a values-driven culture · Work-life balance; generous paid time off program including paid holidays; ability to participate in Flexible Workplace arrangement · Comprehensive health insurance coverage · 401k with generous company match · Intuitive health and wellness program that rewards participation · Community involvement and volunteering opportunities · Career advancement through our Career Tracker program · Continuous learning through our talent learning management system - Crane University · Full time position, 40 hours per week. Apply today and join the team at: **************************************** Professional Pump is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law. Professional Pump also participates in E-Verify to verify identity and employment eligibility. PI56bda278860a-30169-36134795

Responsive recruiter Full Job Description Join the Circle! The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests. Benefits: 30% off all cake products Insurance Benefits for eligible employees Flexible schedule Active and present management Great Hours - Closed Sundays Responsibilities: Follow Nothing Bundt Cake recipes and procedures to ensure quality products Assist all guests, providing excellent cashier and customer service experience Be a team player, work well with team members, crew members, and managers Requirements: Applicants must be 16 years of age or older. High school diploma or GED; post-secondary education is a plus. Fast food experience is a plus but not needed, on the job training provided. We hire teens. Is comfortable with new technology and has the ability to operate a point-of-sale system. Has the capacity to stand for extended periods of time and work in a fast-paced environment. Work Availability: Should have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. Compensation: $12.00 - $16.00 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

Collegiate Hotel Group , is seeking a PT Guest Service Representative to join Graduate Ann Arbor and its brilliant team of hospitality enthusiasts. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank - count bank at beginning and end of shift. Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management Maintains front desk area to be clean and organized Assisting with lobby activation as needed Utilize proper procedures when handling guest PPI data Understands the key points to communicate for a Graduate Arrival experience Follows through and feels ownership of guest requests Resolves guest complaints in a professional and efficient manner Actively participates in Front Desk upsell program Always retrieve necessary identification documents and form of payment upon guest arrival Other duties as assigned EDUCATION AND EXPERIENCE Prior Customer Service Experience High School Diploma/GED KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills BENEFITS/ PERKS Work today, get paid today, with Daily Pay! Free telemedicine and virtual mental health care access for all team members starting day one! Multiple health insurance and life insurance options 401k plan + company match Paid time off for eligible team members Holiday pay/ paid holidays Pet insurance Employee Assistance Program Discounted hotel rooms Savings Marketplace discounts on event tickets, electronics, gym memberships + more! *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Collegiate Hotel Group is an Equal Opportunity Employer.

Looking for 3pm-11pm. Would you like to join an incredible team of hotel ambassadors and work in a respectful and progressive environment that values what people bring to the team? Then you might be our next Guest Services Representative! Our GSR is responsible for assisting guests at check-in and check-out, answering and processing phone calls, plus handling all special request for services or information in accordance with brand and Gulf Coast standards, policies, and procedures. Reports to: General Manager (GM) and/or Senior Guest Services Representative Primary Job Duties Organize, confirm, process and conduct all guest check-ins/check-outs, room reservations, requests, changes and cancellations in a friendly and responsive manner. Secure payment, verify billing, verify customers' credit and establish how the customer will pay for the accommodation. Compute bill, collect payment and make change for guests. Ensure that all service provided is consistently prompt and courteous and designed to meet high standards of quality to result in guest satisfaction and repeat business. Keep current on hotel policies concerning room/sign rates, group and other discounts and special offerings. Maintain proficiency in all location computer and software systems. Issue room keys, identify and explain room features to guests. Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest. Run reports of room availability/inventory management and guest accounts and post payments to guest folios. Perform bookkeeping activities including running reports and posting payments to guest folios. Respond to guest comments or complaints, referring customers to GM as necessary. Contact housekeeping or maintenance staff when guests report problems. Know the property's emergency procedures and respond to any/all emergency situations (police, fire, emergency responder, weather, building - electrical outage, water line breaks, etc.) in a timely manner. Assist other associates in completing their respective duties, as necessary, to achieve guest ready rooms, public areas and outstanding customer service. Clean and maintain lobby area, entrance doors, sidewalks, and emergency exit. Work in laundry room area loading and unloading washers and dryers and folding linens. Wear appropriate attire per the dress code. Notify GM or Maintenance Support of any needed repairs. May serve as Manager-on-Duty in GM and AGM absence. May be asked to stay on site in the event of a catastrophe. Other duties as assigned. Essential Skills Integrity - display strong moral principles and work ethic by behaving ethically, acting fairly and taking responsibility. Adaptability and flexibility - display the capability to adapt to new, different and changing requirements. Accuracy - ensure accuracy in all tasks performed. Communication - convey information clearly. Dependability and reliability - display responsible behavior at work in attendance and punctuality, attention to details, following directions and fulfilling obligations. Interpersonal Skills - display the skills to work effectively with others. Professionalism - maintain a professional presence by demonstrating self-control, a professional demeanor and a positive attitude. Physical Requirements The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent lifts, carries, or otherwise moves and positions objects weighing up to 50 lbs. Frequently bends, kneels, crouches. Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting. Exposure to hazardous chemicals, odors, dirt and dust as well as adverse weather. Experience and Requirements 1 year hospitality experience preferred. Work Authorization required. Flexible schedule required. Evenings, weekends and holidays may be required. What We Offer Health and Dental Insurance for Full Time Associates 401(k) with Employer Match for all Associates Paid time off for ALL Associates per Associate Guide Six company paid holidays for Full Time Associates Time and half for hours worked on designated holidays for all Associates. Employee Assistance Program for Associates and household members All Associates in this position are eligible to participate in a Retention Bonus program and receive: $150 upon completion of 90 days employment $250 upon completion of 6 months employment Employee Discount Program Employee Hotel Guest Room Program Employee Referral Program

About The Job Royal Park Hotel is currently looking for a Front Desk Agent to join our team. This role can be full-time or part-time and consists of mostly afternoon shifts (3pm - 11 pm + weekends). If you have experience in the hospitality industry with a desire to provide guest-focused solutions and you are proactive in responding to requests, inquiries or concerns - we want to hear from you! This Describes You You are Hospitable - You are friendly and generous to guests and visitors. You align with Leadership - You understand it is okay to share differing opinions, but you choose to commit to decisions as part of your role to help maintain a united team message You are Passionate - You know your purpose and exert drive in all you do. You Do the Right Thing, when no one is looking - You are accountable for your actions and reactions If you have GRIT - the attitude, ‘to do what it takes' and if you understand the need to give GRACE - show kindness and patience to those that surround us as we continue our journey through this pandemic, then you are our next RPH Warrior! This Describes a Variety of Your Responsibilities Process guest arrivals and check-in process to ensure accuracy and service standards Process guest check-outs maintaining billing accuracy Handle guest issues to ensure the utmost level of guest satisfaction Uphold Royal Park Hotel customer service and recognition standards We value hard work and contribution. If you feel like you could be part of this team, please submit your resume for review. Stay Positive, Test Negative

Red Roof Inn was incorporated by founder James R. Trueman in 1972. The brand's first hotel opened in Columbus, Ohio, with a single room rate of $8.50 in 1973. Today, Red Roof has over 400 properties nationwide and serves millions of guests each year. For over 40 years, the company and hotels have been known for a warm and welcoming spirit. Red Roof is a leader in the economy hotel market with both franchised and corporate-owned properties. The primary goal at Red Roof is to provide customers a savings without sacrificing comfort. Most recently, Red Roof made keeping in touch while traveling that much easier with their Free Communication. Guests can take advantage of free Wi-Fi, local and long distance calls within the continental U.S., and up to 10 fax pages sent within the continental U.S. Additionally, the brand stands behind their Hassle-Free Guarantee: should a guest have a concern during their stay, simply contact the front desk and allow them to address and solve the problem. If they cannot resolve your concern prior to your departure, they don't expect you to pay for that night. In 2009 Red Roof unveiled their NextGen hotels, featuring sleek exteriors with luxuriously appointed and technologically advanced interiors that signal a new era for the hotel chain. The Columbus, Ohio-based company has more than 3,500 employees. Job Description The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure that the quality of service for Red Roof Inns' guests is in accordance with Red Roof Inns' standards and Hassle Free Guarantee, while working with members of the hotel team, maintaining accounting and financial accountability as well as safety and security of the hotel. Position Responsibilities Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly) Handle reservation requests; check guests in/out; handle guest accounting and cashier functions Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales Perform daily cash count; prepare bank deposit and review of audit packages Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions Night Audit shift requires daily reconciliation of transactions and preparing audit package for Inn Management approval Assist in coordinating special events (i.e. holiday gatherings, bus tours, on site, etc) Other duties as assigned Qualifications HS Diploma or equivalent work experience 1-2 years in a previous customer service position required Must have basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc) Must maintain professional appearance in Red Roof Inn provided uniform with consistently friendly attitude towards guests and staff Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision Basic English communication (verbal and written) skills required May be required to work nights, weekend and/or holidays Additional Information EOE/M/F/Disabled/Veteran

Department: VB Mkt Administration 136009 Employment Type: Full Time Reporting To: Rebecca Belz Compensation: $20.00 / hour Description The Guest Experience Agent handles customer inquiries via phone, email, chat, and in-person, providing accurate information on products, services, and policies. They resolve complaints, manage escalations, and ensure customer satisfaction. The agent follows up with customers, collaborates with other departments to improve service, and contributes feedback for process improvements. Performance is measured by response time, resolution rate, and customer satisfaction. Essential Duties & Responsibilities * Respond to customer inquiries via Helpdesk, phone, email, chat, or in-person. * Provide accurate information about products, services, policies, or procedures. * Handle complaints, resolve issues, or escalate problems to supervisors when necessary. * Maintain a positive, empathetic, and professional attitude toward customers always * Identify and assess customer needs to achieve satisfaction. * Offer solutions and alternatives to address customer concerns promptly. * Follow up with customers to ensure resolution of issues. * Stay updated on company products, services, and promotions. * Work closely with other departments (e.g., sales, technical support) to resolve issues * Share feedback and suggestions to improve processes and customer satisfaction. * Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores. Demonstrates attributes of: * Positive attitude and customer-centric mindset. * Maintaining a courteous, respectful tone and appearance during all interactions. * Patience, resilience, and ability to handle high-stress situations. * Commitment to continuous learning and improving service quality. * Explaining solutions or procedures in a straightforward, jargon-free manner. * Ensuring customers fully understand their options and next steps. * Shows commitment to customer satisfaction and accountability. * Demonstrating expertise about the company's products, services, and policies, and proactively sharing relevant information. * Adjusting to different customer personalities and needs, as well as managing unexpected challenges effectively. Job Requirements * Experience in Customer Service, Retail, Food & Beverage Industry or similar role * Problem Solving Skills * Familiarity with handling escalations or complaints. * Working with multiple operating systems * Strong verbal and written communication skills to clearly address customer concerns. * Ability to build rapport, show empathy, and maintain professionalism in all interactions. * Critical thinking skills to assess customer needs and provide effective solutions. * Familiarity with CRM systems (e.g. JIRA, Zendesk, HubSpot) * Computer skills - Microsoft Office, Smartsheet's, Spreadsheets & Email Communications, Internet Navigating, Typing & Data Entry * Ability to manage multiple tasks or inquiries simultaneously while meeting deadlines. * Active listening and attention to detail Benefits We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that. * Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program. * Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program. Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events. #CONALB

US-MI-Macomb Township Type: Regular Full-Time # of Openings: 1 ADO Macomb Agent Development Office Agency Customer Service Representative/Trainer Objective To lead the Field Force for success by providing comprehensive customer service in preparing information for independent contractor insurance agents to quote, sell, and service clients. To provide excellent customer service in a prompt and professional manner. To provide operator service during normal business hours by answering and taking ownership of all incoming calls to the Area Service Office (ASO) in a quick and courteous manner. To proactively research and resolve policy issues by assisting agents and customers by phone, in person, and through daily document listings and activities reports. To oversee daily office operations and administration. To be a multi-line subject matter expert for field staff. To create and manage employee schedules, order office supplies, oversee and adhere to budget, and delegate daily tasks. To offer training for all lines of business and products to ASO staff, agent staff, and agents. Responsibilities Agency Customer Service Representative/Trainer Responsibilities Assist customers and potential customers with questions regarding billing, insurance coverages, and member benefits. Face-to-face interaction with ASO Field Customer Service Representatives, Agent Staff, Agents, Managing Partners, and insureds. Receive, process, and verify insurance and membership transactions. Take ownership of complaints and inquiries and proactively follow through to resolution. Accept and apply payments from customers, make bank deposits and handle all monies according to money handling procedures. Qualifications Agency Customer Service Representative/Trainer Qualifications Required High school diploma or equivalent required. Experienced computer usage and proven skills in Microsoft Outlook, Word, Excel and PowerPoint required. Demonstrated ability to learn new technologies required. Active P/C license required or must be successfully obtained within 90 days of employment. Keyboarding skills with accuracy required. Willingness to pursue continuing job-related training and education required. Preferred Associate's degree preferred with focus on business administration, FBCISR, AINS, CIC, management, insurance or finance, or equivalent experience may be considered. Minimum one year of experience in insurance processing preferred. One-year professional office experience and customer service preferred. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation details: 48592-59768 Yearly Salary PIb8892885efe9-26***********2

Benefits Representative - Liberty National Toledo, OH $75,000 M-F (Full Time) Actively hiring Crafting Brighter Futures for Families At the forefront of specialized financial services, Liberty National helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client. Role Overview: As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Liberty National embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Liberty National? Unlimited Earning Potential: Your dedication determines your earnings. Company Culture: At Liberty National people are ambitious but respectful, high-energy, and treat every member like family. Grow with Us: Dive into continuous learning and development opportunities. Application Process: 1. Submit Your Application: No stringent qualifications needed. We believe in potential. 2. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. 3. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our representatives have seen exponential career growth within Liberty National.

Global Fortune 500 packaging manufacturer has an immediate opening for a Seamer Service Technician in the North American Beverage Division. This individual is a key member of the Technical Services Team who supports various customer-filling operations. Position accountabilities include the following: Act as the key interface between the Company and the customer in trouble-shooting problems associated with the Company's final product and the customer's filling processes. Support the customer in areas such as equipment audits, rework of the final filled products, overhauls and equipment conversion. Interact with other members of the Company's Sales Team to develop strategies, resolve problems and implement solutions to support the customer. Provide double-seaming training for customers. Requirements for this position would include the following: High school diploma or equivalent required. Associate degrees or technical school certificate in a mechanical related discipline a plus Working knowledge of Beverage Can Seamers (specifically Angelus, Pneumatic Scale and Continental) Working knowledge of Beverage Fillers Equipment (Crown, H&K, Cemco, etc.). Proven mechanical skills including the ability to use gauges, dial calipers, micrometers and other related instruments. Strong PC skills including a working knowledge of Microsoft Office (Word, Excel, Access, Outlook and Power Point) Effective communication skills, both verbal and written as well as proven presentation skills. Ability to clearly and effectively interact with customers on a variety of levels. Ability to identify a final packaged product that is not working or defective, troubleshoot the potential causes, and incorporate a solution for effectively resolving the problem. Ability to work overtime during the week and week-ends based on customer needs. Ability to travel (car and/or plane) up to 70% of the time. This will include some international travel to Canada

Would you like to join an incredible team of hotel ambassadors and work in a respectful and progressive environment that values what people bring to the team? Then you might be our next Guest Services Representative! Our GSR is responsible for assisting guests at check-in and check-out, answering and processing phone calls, plus handling all special request for services or information in accordance with brand and Gulf Coast standards, policies, and procedures. Reports to: General Manager (GM) and/or Senior Guest Services Representative Primary Job Duties Organize, confirm, process and conduct all guest check-ins/check-outs, room reservations, requests, changes and cancellations in a friendly and responsive manner. Secure payment, verify billing, verify customers' credit and establish how the customer will pay for the accommodation. Compute bill, collect payment and make change for guests. Ensure that all service provided is consistently prompt and courteous and designed to meet high standards of quality to result in guest satisfaction and repeat business. Keep current on hotel policies concerning room/sign rates, group and other discounts and special offerings. Maintain proficiency in all location computer and software systems. Issue room keys, identify and explain room features to guests. Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest. Run reports of room availability/inventory management and guest accounts and post payments to guest folios. Perform bookkeeping activities including running reports and posting payments to guest folios. Respond to guest comments or complaints, referring customers to GM as necessary. Contact housekeeping or maintenance staff when guests report problems. Know the property's emergency procedures and respond to any/all emergency situations (police, fire, emergency responder, weather, building - electrical outage, water line breaks, etc.) in a timely manner. Assist other associates in completing their respective duties, as necessary, to achieve guest ready rooms, public areas and outstanding customer service. Clean and maintain lobby area, entrance doors, sidewalks, and emergency exit. Work in laundry room area loading and unloading washers and dryers and folding linens. Wear appropriate attire per the dress code. Notify GM or Maintenance Support of any needed repairs. May serve as Manager-on-Duty in GM and AGM absence. May be asked to stay on site in the event of a catastrophe. Other duties as assigned. Essential Skills Integrity - display strong moral principles and work ethic by behaving ethically, acting fairly and taking responsibility. Adaptability and flexibility - display the capability to adapt to new, different and changing requirements. Accuracy - ensure accuracy in all tasks performed. Communication - convey information clearly. Dependability and reliability - display responsible behavior at work in attendance and punctuality, attention to details, following directions and fulfilling obligations. Interpersonal Skills - display the skills to work effectively with others. Professionalism - maintain a professional presence by demonstrating self-control, a professional demeanor and a positive attitude. Physical Requirements The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent lifts, carries, or otherwise moves and positions objects weighing up to 50 lbs. Frequently bends, kneels, crouches. Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting. Exposure to hazardous chemicals, odors, dirt and dust as well as adverse weather. Experience and Requirements 1 year hospitality experience preferred. Work Authorization required. Flexible schedule required. Evenings, weekends and holidays may be required. What We Offer Health and Dental Insurance for Full Time Associates 401(k) with Employer Match for all Associates Paid time off for ALL Associates per Associate Guide Six company paid holidays for Full Time Associates Time and half for hours worked on designated holidays for all Associates. Employee Assistance Program for Associates and household members Employee Discount Program Employee Hotel Guest Room Program Employee Referral Program