Guest service representative jobs in Memphis, TN - 316 jobs

A Customer Service Representative role is to be the first point of contact for our customers, providing exceptional service and support to address their inquiries, resolve issues, and ensure overall satisfaction. Responsibilities: Communicate with customers via phone and email. Investigate and resolve customer issues, escalating complex cases to appropriate team members when necessary. Build and maintain strong relationships with customers to foster loyalty and retention. Identify opportunities for process improvements and contribute to ongoing initiatives to enhance the customer service experience. Work with sales department/tech department to provide information to customers. Provide product ETA's, and pricing. Work with internal departments to facilitate customer's needs. Data entry in various platforms. Qualifications: At least 1 - 3 years of work experience in customer service. High school diploma or equivalent. Excellent phone etiquette and verbal, written, and interpersonal skills. Ability to multi-task, organize, and prioritize work. Strong problem-solving abilities and attention to detail. Proficient in Excel, Word, Oracle, and Adobe.

Essential Duties and Responsibilities: Ensure that all orders are processed in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included and ready for billing upon delivery (or as allowed by authoritative and governing guidelines) Handle inbound and outbound phone calls in a timely and professional manner; respond to inquiries and calls with proper prioritization and within reasonable timeframe; ensure that interactions are documented in the patient (customer) account within the software. Monitor and process faxes and other sources of orders/referrals; enter and account for each in the software and ensure response/action is taken accordingly. Efficiently coordinate branch transactions (deliveries, pick-ups, exchanges, returns, service, repair/maintenance) with appropriate staff (drivers, warehouse, liaisons, therapists, sales) and with patients (customers) Facilitate collection of patient balances for new and existing accounts; manage payment plans and recurring payments in order to produce desirable collection results for the branch. Contribute, both individually and as a team, to the achievement of operational, financial, and cultural performance goals for assigned branch location(s); be an advocate of management and a positive presence in the branch. Maintain current knowledge of and ensure compliance with company policies and procedures; stay current in medical billing practices, eligibility and insurance requirements, documentation requirements, and billing reimbursement. Develop and maintain working knowledge of products and services offered by the company, relevant governmental or regulatory requirements, and accreditation requirements. Maintain a high level of service satisfaction with patients and referral sources; maintain strong working relationships with branch staff and other employees. Ensure physical control and proper care of company assets, account for movement of physical assets within the software in a timely fashion. Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene. Responsible for performing other duties as assigned by management. Qualifications: High school diploma or equivalent. Preferred Knowledge, Skills and Abilities: Customer service experience preferred. Relevant healthcare or medical billing experience preferred. Knowledge of medical billing practices, eligibility and insurance requirements, and billing reimbursement. Commitment to service excellence and superior performance. Solid verbal and written skills. Proper phone and email etiquette. Manage time effectively. Able to multi-task and complete all assigned tasks at quality levels and within deadlines. Organized and structured in carrying out responsibilities. Professionally postured in both behavior and physical appearance. Strong interpersonal and communication skills; respectful and polite in all interactions. Able to physically lift, carry, and move equipment. Efficient use of technology and software. You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. and on-call rotations as assigned. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

REPORTS TO: Director of Front Office, Front Office Assistant Manager, Rooms Controller, Manager on Duty. SUPERVISES: N/A. WORK ENVIRONMENT: Front Desk and Back Office Areas, Guest Rooms and all Public Areas. Job involves working: * under variable temperature conditions. * under variable noise levels. * indoors. KEY RELATIONSHIPS: Internal: Staff in Front Desk area, Bell/Door, Transportation, PBX Staff, Concierge, Reservations, Hotel Assistant Managers, Sales & Catering, Housekeeping, Restaurants, Accounting, Engineering and Security. External: Hotel guests/visitors, Tour company representatives, Limousine service personnel other hotels, Group Coordinators. ESSENTIAL JOB FUNCTIONS * Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. * Maintain complete knowledge of correct maintenance and use of equipment. * Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. * Maintain positive guest relations at all times. * Resolve guest complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Maintain complete knowledge at all times of: * all hotel features/services, hours of operation. * all room types, numbers, layout, decor, appointments and location. * all room rates, special packages and promotions. * daily house count and expected arrivals/departures. * room availability status for any given day. * scheduled daily group activities. * Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. * Ability to understand and execute all safety and emergency procedures (for example: fire, crowd control, inclement weather, and bomb threats). * Ability to adhere to the Peabody Hotel Standards, Mobil Standards, AAA Standards, and Preferred Standards. * Meet with Supervisor to review daily assignments and priorities. * Meet with departing Front Desk Agent to review business status and follow up items. * Access all functions of computer system. * Ability to type a minimum of 30 words per minute. * Ability to focus on attention to detail. * Ability to work well under pressure. * Ability to sustain direct contacts with the public; must establish high degree of customer service, (smile, eye contact, positive person presentation, etc.) and high volume interaction with guest and staff. * Ensure and adhere to the VIP procedures. * Attend and participate departmental/hotel meetings and line-ups. * Set up workstation with necessary supplies. * Follow proper Peabody phone etiquette. * Promote positive guest relations to all individuals approaching the Front Desk. * Process all guest check-ins. * Confirm reservations in system and review all noted information. * For guests without a reservation, sell the room type agreed upon. * Register guest in the computer and generate a registration card. * Verify registration card information with the guest. * Obtain back-up information for guest's credit/payment method and input into system; collect cash when designated. * Assign room to guest(s). * Advise guests of any messages, mail, faxes, etc. received for them. * Inform guests of room safe and club floor key access. * Communicate services and amenities of the hotel to guests. * Obtain proper identification for tax-exempt guests and attach copy to registration card. * Direct Bell Person to escort guests and transport their luggage to the room. * Maintain guest history files on all guests. * Communicate VIP arrivals to designated personnel for escort and delivery of amenities. * Set up accurate accounts for each guest checking in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp). * File registration cards by room number. * File vouchers and tax exempt forms in designated area. * Be aware of the business levels and particular groups, repeat guests, and VIP's in house. * Accommodate room changes. * Document all guest requests, complaints or problems. * Take, record and relay messages accurately, completely and legibly. * Offer detailed information on the voice mail system to callers and guests wishing to leave a message. * Accept and record wake-up call requests; deliver to PBX. * Issue safe deposit boxes to guests and ensure security of keys. * Distribute all guest and department mail. * Monitor, send and distribute guest faxes. * Document and confirm reservations and cancellations. * Block rooms in computer and follow through on designated requirements. * Pre-register designated guests and prepare key packets. * Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). * Generate, print and distribute daily and weekly reports. * Resolve discrepancies on the room status report with Housekeeping. * Match the bucket check to in-house guest ledger report; report discrepancies to Manager. * Process all checkouts. * Resolve any late charges. * Present folio to guest and resolve any disputed charges. * Settle guest accounts. * Retrieve guest room key from guest. * Solicit guest comments on their stay. * Process express checkouts. * Handle requests for late checkouts. * Conduct group check-ins/outs. * Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information. * File guest room keys and ensure the safe keeping of keys at the Front Desk. * Adhere to all cashiering procedures: * Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. * Make change for guests. * Cash guests' personal checks/travelers checks. * Post charges. * Run closing reports. * Count and secure bank. * Complete designated cashier reports. * Balance receipts. * Drop receipts. * Document pertinent information to designated departments. QUALIFICATIONS Essential: * High school graduate or equivalent vocational training certificate. * Compute basic arithmetic, including the use of percentages. * Fluent in English, both verbal and written. * Provide legible communication and directions. * Ability to: * perform job functions with attention to detail, speed and accuracy. * prioritize and organize. * be a clear thinker, remaining calm and resolving problems using good judgment. * follow directions thoroughly. * understand guests' service needs. * work cohesively with co-workers as part of a team. * work with minimal supervision. * maintain confidentiality of guest information and pertinent hotel data. * input and access information in the property management system/computers/point of sales system. * satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner. * maintain regular and punctual attendance. * adhere to Peabody grooming standards. * exemplify Peabody Service Excellence. Desirable: * Some college or training in Hospitality Industry. * Previous experience as Front Desk Agent. * Previous cashiering experience. * Ability to communicate in other languages * Ability to suggestively sell. * Previous experience in a Preferred Hotel. * Previous guest relations training. PHYSICAL ABILITIES Essential: * Endure various physical movements throughout the work areas. * Remain in stationary position for extended periods of time. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Job Description The CSR is responsible for providing outstanding customer service to clients, customers (internal and external) and third parties via telephone, email, and fax. The CSR ensures compliance with client's program specifications and ACB policies and procedures. Specific CSR duties may be dependent on the client(s) they support. CSR must manage communications proactively to ensure the most effective and timely service is provided. The CSR may be required to assist with and/or perform all work assignments generally performed by other hourly PSG employees (Department Specialists, Account Specialists, Data Entry Clerks, Document Coordinators and Claims Processors). DUTIES Serve as a contact for clients, customers and/or third parties of assigned PSG accounts. Receive, research, and resolve client questions and complaints. Facilitate oral and/or written communications to ensure clients receive timely, efficient and accurate service (thorough responses to all communications are required within one business day). Maintain necessary documentation related to communications (i.e. log all telephone communications in the ACB phone log). Identify and review potential customer service issues with the Supervisor and proactively seek potential solutions. Review fund transactions; Ensure that client database is maintained and updated as necessary. QUALIFICATIONS High School Diploma or equivalent certificate. Basic PC knowledge, including Microsoft Office products; Outlook, Word, and Excel. General mathematical, spelling, and grammar skills as demonstrated by successful completion of pre-employment tests. Basic understanding of accounting principles. Strong organizational skills and time management skills are needed to manage multiple tasks/priorities.

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************* Job Description Job Title : Customer Service Representative Job Location : 1670 Century Gate Drive, Memphis TN 38134 Duration : 6 Months Shift : Mon - Fri between 8.00AM - 8.00PM Training : 8.00AM to 4.30PM Qualifications POSITION OVERVIEW · Receive and place telephone calls. Perform data entry and use software programs. · Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. · Must document all calls and evaluate each account to determine if further research is necessary. · Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. · Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management. · Requires close attention to accuracy, performs independently, subject to practices and procedures. · Handle customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits. · Work to research and resolve problems in a timely manner. · Assist members in understanding and maximizing the use of their pharmacy distribution program. · Use computerized system to gather information and respond to questions. · Document issues and resolutions in a common database. · Escalate issues as necessary. Knowledge and Abilities: Ability to handle challenging customers in a professional manner; Ability to adapt in a dynamic work environment learns quickly, solve problems and make decisions; Willingness to work a flexible schedule for peak call times If you are available and interested then please reply me with your “Chronological Resume” and call me on **************. Additional Information Thanks & Regards, Ranadheer Murari | Team Recruitment | Mindlance, Inc. | W: ************ *************************

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

The guest service rep must possess complete knowledge of all features and amenities of the property in order to answer any question the guest might ask concerning hotel products, services and amenities. Must be knowledgeable about area restaurants, attractions, major businesses and other information about the surrounding area which may be of particular interest to the guest. Appearance must be neat and professional at all times. The guest service rep should be caring, friendly and prepared to listen and respond to the guests' needs and/or inquiries. They must immediately make eye contact with and acknowledge the guests' presence upon arrival while showing the guest respect throughout the conversation. They must complete the check in/check out process quickly and efficiently. Positions available both for full time and part time employment. **This is a brief summary of anticipated job duties. Upon interview a more detailed job description will be available.**

Operations & Off Highway Customer Service RepresentativeClarke Power Services - Off-Highway, Gas, Diesel, and Power GenerationMon-Fri - Day Shift The Operations & Customer Service Coordinator supports daily service, parts, and administrative functions for the off-highway engine division. This role ensures technicians, parts personnel, and customers receive accurate, timely support. Responsibilities span from being the first person to greet customer, gather information on customer requests, service ticket management, customer technician time entry, parts coordination, invoicing, customer communication, and internal operational support coordinating shipments from the warehouse to our customers and coordinating activities with warehouse in both parts and production. Key Responsibilities · Greeting customers for service and repair needs · Communicate to customers in all aspects of in person, phone, emails. · Enter daily technician time into Excede. · Open, assign, and manage service tickets in Excede · Dispatch tickets to technicians via tablets and follow up on job status. · Close out company vehicle tickets and other service documents monthly. · Manage service department email inbox and answering incoming calls · Verify all tech information, parts, labor, and payment details before closing tickets. · Ensure all completed jobs have correct parts, and labor time. Customer Service & Administrative Tasks · Enter invoices into customer portals and monitor for payment. · Invoice service orders/PMs when jobs are ready. · Coordinate with accounting to ensure customer accounts have credit to proceed. · Process credit card payments as needed. · Maintain the approval basket, ensuring items are reconciled and routed appropriately. · Verify tickets and forward parts discrepancies for correction. · Provide customer support Parts Coordination · Match parts invoices to service tickets for accuracy. · Assist technicians with locating and sourcing needed parts. · Order parts as required for technician jobs. · Conduct cycle counts and support inventory accuracy. · Ship kits and manage core returns, including related paperwork. · Assuring shipments and billing of parts are completed daily Skills & Qualifications · Experience in service operations, parts coordination, or administrative support (preferably in diesel, gas, generator, or off-highway equipment). · Strong knowledge of systems such as Excede, or similar service/ticketing platforms. · Excellent communication and customer service skills. · Ability to manage multiple tasks, prioritize, and work in a fast-paced environment. · Strong attention to detail and accuracy in data entry and documentation. · Basic understanding of parts, engines, or equipment service operations is a plus. Work Environment Office-based role with daily interaction with customers, technicians, warehouse staff, and leadership. Must be able to work independently. Certifications, Licenses, Registration Valid Driver's License with good driving record Commercial Driver's License (CDL) is a plus ASE Certifications a plus Must be able to obtain DOT Med Card Physical and Safety Requirements While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and reach with hands and arms. The associate must be able to regularly lift and/or move up to 50lbs and occasionally lift and/or move up to 100lbs with assistance. The associate must be able to read and write reports. Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions. Why Should You Apply? Clarke is over 60 years strong and growing. We provide training, highly competitive salary, full benefits package, and an excellent opportunity for career growth. It's a great group of talented and caring people. Our Benefits include: Weekly Pay! Medical, Dental, Vision Insurance starts first day of the month after you start! Healthcare Savings Account Option with Annual Company Contribution! 401K Savings Plan with Company Contribution Every Paycheck! Paid Holidays and Vacation! Life and Disability Insurance! Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country! Work with a GREAT Team of people! Clarke Power is an Equal Opportunity employer

←Back to all jobs at Homewood Suites Southaven Guest Service Rep Homewood Suites Southaven is an EEO Employer - M/F/Disability/Protected Veteran Status Introduction: We are seeking a friendly and professional Guest Service Representative to join our team at our hotel. The Guest Service Representative will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage reservations and check guests in and out using a computerized system Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Answer phone calls and respond to online inquiries in a timely and professional manner Assist with organizing and setting up events and meetings Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a guest service representative or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Flexibility to work evenings, weekends, and holidays as needed Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment Please visit our careers page to see more job opportunities.

DCSAM is a family owned and operated business with treating all employees like family at the core of our values. Our employees provide innovative, safe, and high-quality infrastructure/maintenance contracting services to State DOTs, railroads, and other commercial/residential customers across the entire United States. Employees receive generous compensation packages, employee engagement events & career development programs, just to name a few of the perks of being part of the DCSAM family! To provide quality service, we need top-of-the-line employees. That is why we offer great compensation, awesome benefits, and a work environment worth bragging about! Job Description The Customer Service Representative is a full-time project dedicated role that serves as the primary point of contact between DeAngelo Contracting Services and the public. This position manages all customer service and community outreach functions, ensuring roadway user inquiries, concerns, and requests are received, assigned, tracked, and resolved promptly and professionally. Through proactive engagement, including Sweet Tea with the Contractor community outreach sessions, the Customer Service Representative strengthens public trust, minimizes complaints, and provides TDOT with real time insight into community concerns and expectations. Key Responsibilities Customer Service and Issue Management • Receive, document, assign, and track all customer service requests and community inquiries • Acknowledge all customer service requests within 24 hours • Coordinate with project team to assign appropriate crews and resources • Monitor progress through resolution and follow up with the requester to confirm satisfaction • Serve as the single point of contact for all public and stakeholder communication Community Outreach and Engagement • Plan and conduct Sweet Tea with the Contractor community outreach sessions • Proactively engage residents, businesses, and local officials to share project information and gather feedback • Build and maintain positive relationships with community stakeholders • Anticipate potential concerns and communicate proactively to reduce impacts to the public Documentation and Reporting • Document every issue, response, and resolution • Capture and log concern type, GPS location, timestamps, assigned crews, and before and after photos • Maintain accurate records to support transparency, reporting, and continuous improvement • Provide TDOT with timely feedback on trends, recurring concerns, and community sentiment Continuous Improvement and Feedback • Distribute post service surveys following customer service request completion • Analyze feedback to identify opportunities to improve service delivery • Coordinate with project leadership to implement improvements based on community input Qualifications • Experience in community relations, customer service, public outreach, or transportation related projects • Strong written and verbal communication skills • Ability to manage multiple requests and priorities simultaneously • Comfortable working directly with the public, local officials, and project teams • Proficient with digital tracking systems and documentation tools • Detail oriented with a strong commitment to follow through Additional Information Benefit Highlights: Challenging and rewarding work environment Competitive Compensation Excellent Medical, Dental, Vision and Prescription Drug Plan 401(K) Generous Paid Time Off Career Development Pay rate: TBD Come be a part of the DeAngelo family, today! DCSAM is an equal opportunity employer and complies with all hiring and employment regulations. In the event an ADA accommodation is needed, DCSAM is happy to help all employees achieve gainful employment in an atmosphere where they are appreciated and respected. DCSAM offers subcontracting services to government agencies as such, candidates may be subject to pre-employment screenings such as criminal background checks, pre-employment, post-accident & reasonable impairment drug screenings, motor vehicle record checks, etc. as such, DCSAM complies with all federal and state regulatory guidelines including the FCRA.

Advanced technician position that will work indoors and on-site in a control room environment to monitor roadways and to ensure the safe and efficient movement of traffic. They will be tasked with managing scheduled and unscheduled traffic incidents, and dispatching responders accordingly by utilizing Intelligent Transportation Systems devices. The initial contract will be for 30-90 days but is subject to extension upon good performance. Duties of the position: To perform functions with minimal supervision and to follow established procedures. To identify the more complex issues and defer those to a supervisor. To operate various computer-based traffic management systems to manage traffic and incidents on roadways and improve traffic conditions. To monitor roadways via traffic surveillance cameras and detection systems. To monitor all traffic devices and computer equipment associated with the system. To maintain advanced knowledge on the operation of all traffic equipment, computers and software associated with the traffic systems. To become familiar with the roadways and to understand the purpose and location of traffic devices. To communicate with multiple agencies to coordinate resources for incidents that may affect regional travel. To perform other duties as assigned. Qualifications and Experience: Customer Service experience (highly preferred) Experience contributing within a team environment Solid communication skills Basic computer knowledge Operational knowledge of MS Office and MS Outlook Dispatch or call center experience (highly preferred)

FRONT DESK AGENT | ARRIVE HOTEL MEMPHIS We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience. ABOUT ARRIVE MEMPHIS: ARRIVE Memphis, located in the South Main Arts District, is more than just a hotel - it's a destination! This 62-room boutique neighborhood hotel with thoughtfully designed, industrial-inspired guest rooms also features an all-day bakery and cafe, a lobby bar, and a friendly shuffleboard sports bar. If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at ARRIVE Memphis! THE TASK AT HAND: Taking care of guests, from leading the check-in/check-out process, to billing, confirming contact information, and fielding questions throughout a hotel stay Being a savvy guide that's ready to share a wealth of information on the hotel, amenities, and neighborhood. Communicating in a friendly, positive way to create a warm environment amongst colleagues and a great experience for guests. Building memorable relationships with hotel guests in line with our service standards Bringing personality and clarity to the registration process and guest arrivals as well as check-out, listening to guest feedback, and settling folios. Fielding phone calls, emails, and other guest inquiries in a timely, friendly, and trusty manner. Inputting guest information and payments into hotel software systems, such as Opera. Collaborating with the sales and operations teams to ensure a smooth experience for all guests. Proactively identifying guest needs and finding ways to surprise and delight patrons so they become repeat customers. Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance. Politely enforcing established policies and procedures. Effectively communicating guest requests or issues to the Front Desk Manager, Housekeeping, or Engineering, Conducting walkthroughs for safety, security, and overall cleanliness. Performing safety duties and adhering to predetermined protocols in the event of an emergency situation. Lending a hand as required by other departments to ensure a safe, smooth operation that's enjoyable for guests and fellow coworkers. WHAT WE'RE LOOKING FOR: Must possess a positive attitude. Must be energetic and outgoing. Must be service oriented. Must be a team player. Must be able to multi-task. Must possess excellent interpersonal, analytical, and organizational skills. Must have knowledge of basic arithmetic. Must have the ability to input data and access information on the computer. Must be able to work a flexible schedule and shifts - weekends & holidays as needed. Flexible schedule- must be available to work a variety of shifts. Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting. Fluency in English both verbally and non-verbally. Provide legible communication and directions. Ability to input and access information in the property management system/computers/point of sales system. Ability to perform job functions with attention to detail, speed and accuracy. Ability to prioritize and organize. Be a clear thinker, remaining calm and resolving problems using good judgment. Follow directions thoroughly. Understand guest's service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent hotel data. Must be able to stand for long periods of time. Must be able to push, pull or lift up to 25 lbs. Requires mobility and prolonged standing, walking, bending and lifting up to 30 lbs. Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting. WHAT'S IN IT FOR YOU: A competitive compensation package including medical, dental, vision, and life insurance. 401(k) retirement plan (future you will love this one!) Paid time off, holiday pay, and sick pay when you're under the weather. Career advancement in an organization committed to helping star employees thrive. There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities. Professional development that sets you up for success across multiple hospitality career paths. A collaborative work environment where your creative ideas can come to fruition. Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!) Hands-on training with a nimble team. Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. For more information, visit ******************* or follow @palisociety For more information, visit lepetitpali.com or follow @lepetitpali For more information, visit ******************** or follow @arrivehotels We are an E-Verify Employer/Somos un empleador de E-Verify.

Job Description Warren Oil is looking for a dynamic customer service professional for our West Memphis, AR plant. This person must be versatile as they will have responsibility for multiple customers. Answer correspondence (phone calls and emails) from customers in a timely manner Possess a keen understanding of the products and services that we provide Exhibit an above average skill level in MS Excel Problem solver for customer issues Resolves minor customer complaints Provide updates on customer documentation Work cross functionally with transportation, shipping and warehouse teammates Verify customer's complaints and provide solution or communicate to upper management Provide detailed trouble shooting for customer orders Build and maintain good relationship with customers Provide ideas for process improvement Provide open communication channels with company salespersons Assist Accounts Receivable with resolving issues with customer payments/deductions Issue credits when necessary Maintain clean, accurate customer order files Other duties as assigned Customer Service Requirements: College Degree in Business, Finance or accounting prefered 2-4 years of customer service in a call center or office environment Knowledge of Department of Transportation Regulations a plus Familiarization with manufacturing environment a plus General Knowledge of ISO 9001: 2008 a plus Strong multitasking skills Excellent communication skills Proficient in Outlook, Word, Excel, and Internet About Us: Warren Oil is the largest independent blender and packager of lubricants to the automotive, agriculture, commercial and heavy duty markets in North America. The company operates six manufacturing and packaging facilities, located in North Carolina, Alabama, Arkansas, Texas, Illinois, and Pennsylvania. Warren Oil markets its lubricants, both conventional and synthetic, domestically and internationally to over forty countries, under the WARREN brand, the LUBRIGUARD brand, the LUBRIGOLD brand and the ITASCA brand. Warren Oil also manufactures and markets private label products for a number of Fortune 500 companies in addition to manufacturing and marketing a full line of automotive and heavy duty chemicals, including anti-freeze and brake fluids, under its proprietary AUTOGUARD brand name. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Olive Branch, Polk Lane Division: Solutions Job Posting Title: Customer Service Representative (Olive Branch, MS) Time Type: Full Time The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies. ESSENTIAL DUTIES AND RESPONSIBILITIES Customer Service Process and input all customer orders. Running and printing shipments from WMS. Run stock reports to check for product availability. Generate all related paperwork and necessary information required for customer work orders Checking all orders for special requests Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise. Follow up with other departments to ensure the service standards are being met. Assure proper invoicing of accounts by verifying customers as required. Handles returned merchandise in an efficient manner and assure proper credit is given to the customer. Customer Interfacing Activities Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction. Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes. Documentation Ensure the accuracy of all receiving and shipping documents. Gather and maintain all data and records relative to shipping and receiving activities. Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents. Prepare any reports concerning customer service as required by supervisors. Assist in resolving any discrepancies. Data Entry Operate the computer terminal in a proficient manner. Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion. Clerical Oversee all paperwork associated with orders and maintain the corresponding files. Answer phone calls and operates various types of office machines and computers necessary to perform duties. Greet customers and visitors to the office. Effectively correspond with customers as required. Communication Answer incoming telephone calls in a cheerful, courteous, and timely manner. Promptly route each call to the proper party, taking messages when necessary. Assist callers with general information and inquires. Direct visitors to appropriate department. Assist drivers at check in window various times though out the day. OTHER DUTIES (Site Specific) CSR's may be expected to cross train in other administrative staff functions to support the site and contribute to associate development. Work overtime as dictated by business whether mandatory or voluntary. SUPERVISORY RESPONSIBILITIES None MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience Must have a high school diploma or general education degree (GED). 1 year experience in Customer Service-related capacity Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook.

Rogers Group, Inc., headquartered in Nashville, is a privately held aggregate and asphalt highway construction company operating and meeting customer needs in 12 states with over 3,000 employees. RGI, established in 1908, has the distinction of being recognized as the largest privately held aggregate producer in the United States. We have 86 quarries and 56 asphalt plants across Tennessee, Mississippi, Georgia, Alabama, South Carolina, North Carolina, Kentucky, Arkansas, Texas, Indiana, Illinois, and Ohio. Rogers Group is currently seeking candidates for our CUSTOMER SERVICE REPRESENTATIVE/Administrative Support position at our quarry in Cord, Arkansas. The successful candidate will be a motivated, safety conscious individual with good multi-tasking skills to handle administrative duties. Must be able to perform processes in accordance with established procedures, requiring some judgement in the selection and interpretation of data. This candidate will be able to operate our proprietary Truck Scale system, take customer orders, and dispatch trucks as backup for other on-site staff. Job Details: Full Time/ Permanent Must be willing to work overtime Mon-Fri, typical hours are 45-50 per week 6a-3p or 7a-4p Occasional Saturday required Job Requirements: Provide friendly, professional, and thorough customer service Take and input customer orders Dispatch trucks for delivery of materials Assist sales staff with customer service responsibilities Promote team atmosphere at location and across the division May be called upon at the discretion of Managers to perform other duties Qualifications High school diploma required Previous experience CSR/dispatch a plus Previous experience processing payroll a plus Proficiency with Microsoft Office applications Excellent customer service skills Detail oriented with a high degree of accuracy with the ability to multi-task Ability to work with minimal supervision Excellent communication skills both oral and written Must be able to pass a pre-employment drug screen Must provide valid I9 documentation of worker eligibility Rogers Group provides extensive benefits, strong compensation, and a safe, drug-free working environment. As a Rogers Group employee, you will have access to our competitive company perks, including: Medical, Dental, Vision Insurance plus Health Savings Account with annual company contribution. Company provided Group Life and Accidental Death & Dismemberment insurance. Retirement 401(k) with company contribution and match at one year of service. Company provided Short- and Long-Term Disability. Paid Holiday's including Christmas shutdown between Christmas and New Years Day. Paid vacation available after 180-day probationary period and accrued based on years of service. Annual performance-based merit increases. Career growth/advancement opportunities. RGI EEO Statement An Equal Opportunity Employer seeking candidates without regard to age, race, national origin, gender, disability, veteran status, gender identity, sexual orientation, or any other protected status. All applications are accepted online at ***********************

Home2 Suites by Hilton Memphis - Southaven, MS SECTION ONE: MCR Universal Role Standards CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations 1. Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 2. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. 3. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication. Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 4. Teamwork Communication: Communication between Team Members should be clear, honest, and professional. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests. Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Front Desk Agent, Role Specific Duties and Expectations The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner. Other Duties and Expectations Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable. Rate Schedule: Up-to-date understanding of room rates, promotions. Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist. SECTION THREE: Success Metrics Happy Guests Management Performance Ratings Guest Satisfaction Scores/Intent to Return Spotless Cleanliness GM/AGM Spot Checks Leadership Walk-throughs (RVP, etc.) Guest Ratings/Reviews Product Consistency & Quality Checklist Tracking Management Performance Ratings Guest Ratings Teamwork Management Performance Ratings SECTION FOUR: Qualifications & Requirements Qualifications & Requirements: Experience in a hospitality, service, consumer-facing franchise or related field preferred. Can-Do Attitude: Must have a positive attitude and willingness to learn. Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures. Handle Pace and Pressure: Must work well in stressful, high-pressure situations. Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests. Communication Skills: Must be able to convey information and ideas clearly. Hospitality and Guest Service: Must have a desire to serve all guests. Age Requirement: Must be 18 years of age or older to perform this job. Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel. Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock. Breaks: Clock in/out for breaks at the designated time on your schedule. Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift. Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to: Stand or remain in a stationary position for long periods of time (3-4 hours at a time). Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls. Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms. Inspect and visually observe details at close range (within a few feet) and from long range. Occasionally required to lift packages or general office equipment. The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers). Language + Reasoning Skills: Read, write, understand and communicate with others effectively using the English language. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Introduction: We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage reservations and check guests in and out using a computerized system Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Answer phone calls and respond to online inquiries in a timely and professional manner Assist with organizing and setting up events and meetings Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a front desk agent or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Flexibility to work evenings, weekends, and holidays as needed Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment View all jobs at this company

A Customer Service Representative role is to be the first point of contact for our customers, providing exceptional service and support to address their inquiries, resolve issues, and ensure overall satisfaction. Responsibilities: Communicate with customers via phone and email. Investigate and resolve customer issues, escalating complex cases to appropriate team members when necessary. Build and maintain strong relationships with customers to foster loyalty and retention. Identify opportunities for process improvements and contribute to ongoing initiatives to enhance the customer service experience. Work with sales department/tech department to provide information to customers. Provide product ETA's, and pricing. Work with internal departments to facilitate customer's needs. Data entry in various platforms. Qualifications: At least 1 - 3 years of work experience in customer service. High school diploma or equivalent. Excellent phone etiquette and verbal, written, and interpersonal skills. Ability to multi-task, organize, and prioritize work. Strong problem-solving abilities and attention to detail. Proficient in Excel, Word, Oracle, and Adobe.

REPORTS TO: Director of Front Office, Front Office Assistant Manager, Rooms Controller, Manager on Duty. SUPERVISES: N/A. WORK ENVIRONMENT: Front Desk and Back Office Areas, Guest Rooms and all Public Areas. Job involves working: * under variable temperature conditions. * under variable noise levels. * indoors. KEY RELATIONSHIPS: Internal: Staff in Front Desk area, Bell/Door, Transportation, PBX Staff, Concierge, Reservations, Hotel Assistant Managers, Sales & Catering, Housekeeping, Restaurants, Accounting, Engineering and Security. External: Hotel guests/visitors, Tour company representatives, Limousine service personnel other hotels, Group Coordinators. ESSENTIAL JOB FUNCTIONS * Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. * Maintain complete knowledge of correct maintenance and use of equipment. * Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. * Maintain positive guest relations at all times. * Resolve guest complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Maintain complete knowledge at all times of: * all hotel features/services, hours of operation. * all room types, numbers, layout, decor, appointments and location. * all room rates, special packages and promotions. * daily house count and expected arrivals/departures. * room availability status for any given day. * scheduled daily group activities. * Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. * Ability to understand and execute all safety and emergency procedures (for example: fire, crowd control, inclement weather, and bomb threats). * Ability to adhere to the Peabody Hotel Standards, Mobil Standards, AAA Standards, and Preferred Standards. * Meet with Supervisor to review daily assignments and priorities. * Meet with departing Front Desk Agent to review business status and follow up items. * Access all functions of computer system. * Ability to type a minimum of 30 words per minute. * Ability to focus on attention to detail. * Ability to work well under pressure. * Ability to sustain direct contacts with the public; must establish high degree of customer service, (smile, eye contact, positive person presentation, etc.) and high volume interaction with guest and staff. * Ensure and adhere to the VIP procedures. * Attend and participate departmental/hotel meetings and line-ups. * Set up workstation with necessary supplies. * Follow proper Peabody phone etiquette. * Promote positive guest relations to all individuals approaching the Front Desk. * Process all guest check-ins. * Confirm reservations in system and review all noted information. * For guests without a reservation, sell the room type agreed upon. * Register guest in the computer and generate a registration card. * Verify registration card information with the guest. * Obtain back-up information for guest's credit/payment method and input into system; collect cash when designated. * Assign room to guest(s). * Advise guests of any messages, mail, faxes, etc. received for them. * Inform guests of room safe and club floor key access. * Communicate services and amenities of the hotel to guests. * Obtain proper identification for tax-exempt guests and attach copy to registration card. * Direct Bell Person to escort guests and transport their luggage to the room. * Maintain guest history files on all guests. * Communicate VIP arrivals to designated personnel for escort and delivery of amenities. * Set up accurate accounts for each guest checking in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp). * File registration cards by room number. * File vouchers and tax exempt forms in designated area. * Be aware of the business levels and particular groups, repeat guests, and VIP's in house. * Accommodate room changes. * Document all guest requests, complaints or problems. * Take, record and relay messages accurately, completely and legibly. * Offer detailed information on the voice mail system to callers and guests wishing to leave a message. * Accept and record wake-up call requests; deliver to PBX. * Issue safe deposit boxes to guests and ensure security of keys. * Distribute all guest and department mail. * Monitor, send and distribute guest faxes. * Document and confirm reservations and cancellations. * Block rooms in computer and follow through on designated requirements. * Pre-register designated guests and prepare key packets. * Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). * Generate, print and distribute daily and weekly reports. * Resolve discrepancies on the room status report with Housekeeping. * Match the bucket check to in-house guest ledger report; report discrepancies to Manager. * Process all checkouts. * Resolve any late charges. * Present folio to guest and resolve any disputed charges. * Settle guest accounts. * Retrieve guest room key from guest. * Solicit guest comments on their stay. * Process express checkouts. * Handle requests for late checkouts. * Conduct group check-ins/outs. * Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information. * File guest room keys and ensure the safe keeping of keys at the Front Desk. * Adhere to all cashiering procedures: * Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. * Make change for guests. * Cash guests' personal checks/travelers checks. * Post charges. * Run closing reports. * Count and secure bank. * Complete designated cashier reports. * Balance receipts. * Drop receipts. * Document pertinent information to designated departments. QUALIFICATIONS Essential: * High school graduate or equivalent vocational training certificate. * Compute basic arithmetic, including the use of percentages. * Fluent in English, both verbal and written. * Provide legible communication and directions. * Ability to: * perform job functions with attention to detail, speed and accuracy. * prioritize and organize. * be a clear thinker, remaining calm and resolving problems using good judgment. * follow directions thoroughly. * understand guests' service needs. * work cohesively with co-workers as part of a team. * work with minimal supervision. * maintain confidentiality of guest information and pertinent hotel data. * input and access information in the property management system/computers/point of sales system. * satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner. * maintain regular and punctual attendance. * adhere to Peabody grooming standards. * exemplify Peabody Service Excellence. Desirable: * Some college or training in Hospitality Industry. * Previous experience as Front Desk Agent. * Previous cashiering experience. * Ability to communicate in other languages * Ability to suggestively sell. * Previous experience in a Preferred Hotel. * Previous guest relations training. PHYSICAL ABILITIES Essential: * Endure various physical movements throughout the work areas. * Remain in stationary position for extended periods of time. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.