Guest service representative jobs in Midland, TX

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. Job Purpose Responsible for delivering responsive and committed support to customers; accountable for safe and effective branch operations aligned with MRC Global strategy for gross margin growth, and financial/operational performance. Responsibilities Individual must be able to perform the essential duties with or without reasonable accommodation. * Respond to incoming customer inquiries, develop accounts, and generate quotes using MRC's Global database. * Maximize gross margin sales through careful analysis during the quote process. * Identify and act on opportunities to increase market share by growing sales. * Provide product prices, delivery specifications, and payment terms, and offer substitute products where appropriate. * Assist outside sales and/or branch management in processing priority transactions. * Work to understand customers' business and determine customers' requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales. * Enter and maintain purchase orders, customer orders, procurement matches, and trade discounts as needed. * Work with internal MRC Global departments to set up and maintain accurate customer files (profiles). * Maintain and approve quality standards. * Establish and maintain customer relationships, communicate with customers and co-workers to provide technical information. * Participate in meetings and training opportunities to enhance and maintain personal and product knowledge. * Monitor expected ship dates to ensure timely delivery and expedite as needed. * Provide prompt responses to internal and external customers, vendors, and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material). * Perform other duties as required. * Take reasonable care for the safety and health of yourself and others. * Report workplace hazards, injuries, or illnesses immediately. Qualifications Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered. * High School Diploma or General Education Degree (GED) and additional post-secondary training or education. * Any combination of two or more years in customer service, inside sales, and/or warehouse services in a position with increasing responsibility, to include demonstrated leadership/supervisory experience. * Demonstrated competence in the use of computers and software applications. * Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others. * Ability to effectively present information in one-on-one and small group situations. * Willingness and ability to be on call as needed to provide 24-hour service to customers. * Willingness and ability to travel within and outside the branch service area, with occasional overnight stays. * Valid Driver's license with the ability to meet the MRC Global vehicle policy. Additional Qualifications * Must have the ability to provide documentation verifying legal work status. * Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries. * Ability to understand and comply with MRC guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines. Working Conditions * For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. * Reasonable accommodation may be made to enable individuals to perform essential functions. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. California Employee Data Collection Notice

Attend to guests' needs, including, but not limited to, registration, checkout and cashiering. ESSENTIAL FUNCTIONS Greet and welcome guests upon arrival. Explain rates and availability to prospective customers both in person and via telephone. Actively participate in the sales process to increase park occupancy. Register guests into the computer, verifying reservation, address, and credit information. Accept payment for guests' accounts both at the time of registration, monthly and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Give a copy of and explain RV Park's rules and policies. Issue keys to Corporate RV to guests. Give new guests a tour of park facilities. Assist all guests with any maintenance requests. Requirements QUALIFICATION STANDARDS Education High school or equivalent education required. Experience One to two years in a public contact position.

Job Details Home 2 Suites Midland East - Midland, TXDescription Books guest reservations and/or coordinates with reservation center Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests Handles confidential information, including guest records, with a high degree of integrity Answers and routes call as appropriate; takes guest messages with accuracy Assists with sales and marketing efforts as directed by the General Manager Offers and properly handles requests for wake-up calls Records pertinent guest information in the pass on log Replenishes continental breakfast as needed and keeps the area clean Ensures common area/lobby is clean Performs laundry functions as directed Checks guests in and out of the hotel; processes customer payments according to established policies and procedures. Answers phone in a prompt, efficient, and friendly manner. Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area. Answers guests questions about the property and amenities and are able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction. Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings paid-outs, charges and check-outs. Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashiers report, prepares deposit and counts cashier bank. Balances cash bag at open and closing of each shift. Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard. Provides a professional image at all times through appearance and dress. Follows company policies and procedures. Note: Other duties as assigned by supervisor or management

Job Description Hotel Night Auditor We are looking for an intelligent, driven, and courteous night auditor. We always strive for our best and our customers see it. This team member is crucial to the property's success ensuring that our guests are provided a fast accurate check-in by a smiling friendly face after their long travels.In addition to managing our guests check-in and check-outs, the Night Auditor will be the first responder to any guest issues and assist in keeping our property quiet, ensuring our guests have a great night's sleep! Additionally, the Night Auditor is responsible for accurately running the audit each evening to ensure proper accounting and payment processing. The person selected for this role will have: 2+ years of experience in a hands-on customer service role, preferably in a hospitality environment Computer efficiency Passion for customer service Strong ability to multitask and prioritize Problem identification and resolution skills Ability to work with very limited supervision (the Night Auditor is often the only employee on duty) Strong administrative skills Ability to remain calm while handling guest concerns and situations at night Ability to stay awake and maintain focus for long periods of inactivity Some of the duties include: Checking guests in and out Answering questions about the neighborhood and surrounding areas Setting up morning coffee and other breakfast preparations Having conversations with guests throughout the morning/night to give them a great experience Assembling and reviewing daily financial/operations records Ensuring guests have a quiet experience by enforcing noise curfews, occupant policies, etc. Maintaining strong relationships with local law enforcement when they are on-site Capturing company point-of-contact info when available to assist with sales activities Reporting any facility issues such as lighting, vending machines, property damage to management Various administrative tasks as assigned by the General Manager Routine walks around the property to ensure hotel maintains a quiet and safe environment We are looking for part time to full time employees. Past hospitality experience is necessary.

Benefits Customer Service Rep. Department: Benefits Reports to: Benefits Supervisor Summary: Under basic supervision, supports service providers by providing helpful information and answering questions in a positive and patient manner. Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following : Facilitates communications through phone with service providers on claim status, benefits, and issues to be resolved. Effectively manage large amounts of incoming calls and keep record of customer interactions. Responsible for claim batching and maintenance. Supports the departmental operations with regular and timely attendance. Supports the relationship between the City of Odessa and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned. Minimum Qualifications: Education, Training and Experience Guidelines: High School Diploma or GED required; AND two years of computer and customer service experience required. Experience in health care/insurance industry is preferred. Preferred Knowledge of: Principles of claims administration. Claims processing rules, regulations, codes, procedures, and policies. Business computers, and standard and specialized software applications. Skill in: Entering data into computer with skill and accuracy. Explaining City claims administration policies and procedures. Communicating effectively verbally and in writing. Multi-tasking Telephone Etiquette License and certification requirements: A valid Driver's License is required. Physical demands and working environment: Work is performed in a standard office environment and training classes. Job Posted by ApplicantPro

As a Guest Experience Specialist, you are often the first and last impression our guests have - making you an essential part of the Signature Aviation experience. In this highly visible, hospitality-driven role, you'll warmly welcome guests and crew members with professionalism, care, and a genuine commitment to creating exceptional moments. Whether you're greeting a VIP traveler, supporting a flight crew, or coordinating services behind the scenes, you bring grace under pressure and attention to detail that ensures every visit is smooth, comfortable, and memorable. Your reliability and pride in service directly reflect the Signature standard our guests trust. This is a dynamic, hands-on position that requires flexibility to work varied schedules, including nights, weekends, and holidays, and the ability to operate in both indoor and outdoor environments, often near active aircraft and ground service equipment. If you love delivering thoughtful service, working in a fast-paced setting, and being part of a high-end hospitality team, you'll thrive in this role. Minimum Education and/or Experience: High School Diploma or General Education Degree (GED). At least 1 year of customer experience-related work in retail, hospitality, or sales is preferred. Must possess a valid state driver's license. Minimum of 18 years of age. Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies. Must be legally authorized to work in the jurisdiction of employment. Must be able to exercise good judgment and follow directions/directives from supervisor/management. Ability to drive standard and automatic transmission vehicles is preferred. Additional essential knowledge and skills: Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate and act on guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality. Experience with conflict resolution in a hospitality environment is preferred. Language Skills: Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety-sensitive tasks. Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals. Math Skills: Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, and fractions). Communication Skills: Able to use telephone, fax, two-way radio, email, or text messaging to contact guests, crew members, team members, or emergency personnel. Critical Thinking / Reasoning Ability: Ability to use rational thought to analyze and evaluate information, and to make informed decisions in a fast-paced environment. Interpersonal Skills: Ability to get along and work well with others. Excellent interpersonal skills for effective collaboration with team members and service to guests. Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail. High level of concentration is required to ensure accuracy in a busy setting. Computer Skills: Ability to use a computer, learn necessary company software and timely complete Signature's training programs. (Other duties may be assigned) Meet and greet guests and crews as they arrive at our facility and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles. Effectively collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are promptly and correctly handled in a professional and courteous manner. This includes ensuring an efficient and accurate transfer of information through various methods between and among guests, the private aviation terminal (PAT), other Company departments, and external parties. Accurately receive, dispatch, and completely process guest purchases and fuel transactions in accordance with Company procedures. May assist with some general accounting work and financial record keeping. Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments as requested. Manage guest, crew, and/or visitor inquiries, resolve requests, handle billing disputes, and address concerns in an efficient and effective manner. Maintain a working knowledge of Signature's facilities, services, website, surrounding areas, and other information commonly asked about by guests. Monitor arriving and departing flights and communicate with aircraft to coordinate services and assign to the Airside Experience Team. Use real-time system management (SIGops/SIGnet) to log and schedule requested services, change service status, and supervise the operation's flow by appropriately prioritizing services. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice, and newspaper. Maintain and stock amenities in guest areas and ensure that lobby, pilot facing spaces, and restrooms are clean and free of debris. Promote and sell the Company's services and products to aircraft passengers and crew. Assist crews and guests with luggage, provide transportation from the facility to commercial terminal, hotel, or other nearby locations as required, and fulfill special requests. Assist pilots with access to weather information, portals, and computers. Identify crewmembers, passengers, visitors, and vendors in accordance with all security procedures. Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company's reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition. Abide by emergency response procedures during critical events. Understand, comply with, and enforce all Signature and airport security (physical, cyber and data) protocols. Create accurate records pertaining to time worked and activities and services performed. Use the Company contact management system to review, capture, and update customer preferences to provide a more personalized service experience. Assist the Airside Experience team to ensure our guests receive an exceptional experience. Services include without limitation, valeting customer vehicles, wing walking, placing chocks and cones, and positioning stairs/jetway to aircraft. Assist airlines with passenger service functions in certain locations as needed.

As a Guest Experience Specialist, you are often the first and last impression our guests have - making you an essential part of the Signature Aviation experience. In this highly visible, hospitality-driven role, you'll warmly welcome guests and crew members with professionalism, care, and a genuine commitment to creating exceptional moments. Whether you're greeting a VIP traveler, supporting a flight crew, or coordinating services behind the scenes, you bring grace under pressure and attention to detail that ensures every visit is smooth, comfortable, and memorable. Your reliability and pride in service directly reflect the Signature standard our guests trust. This is a dynamic, hands-on position that requires flexibility to work varied schedules, including nights, weekends, and holidays, and the ability to operate in both indoor and outdoor environments, often near active aircraft and ground service equipment. If you love delivering thoughtful service, working in a fast-paced setting, and being part of a high-end hospitality team, you'll thrive in this role.

Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary. LoanStar Title Loans offers their employees: Competitive Salaries Paid Holiday Vacations Paid on the Job Training Full Time Positions Best of all Never Work on Sundays! Job Requirements General: Must be Able to Work Full Time Great attitude Excellent Communication Skill Detail Oriented Bilingual Preferred Education: Must have a High School Diploma Work Experience: Previous Customer Service Experience Computer and Data Entry Experience Personal: We pride ourselves in the service we provide to our customers, and we have high expectations for our Customer Service Representatives. We are looking for an individual that is motivated, honest, dependable, and most of all someone that is searching for an exceptional career opportunity . About Us: LoanStar Title Loans is one of America's most respected title loan companies. LoanStar Title Loans and its affiliated companies own and operate nearly 1,000 stores in more than twenty states nationwide. Since the day we opened in 1990, we have been committed to helping customers get the hassle-free cash they need. Our company's mission is to provide short-term loans to our customers using a process that is fast and hassle-free, terms that are straight-forward and transparent, and prices that are among the lowest in the industry. We do all this while providing you with the excellent customer service you deserve and the honesty and integrity that you would expect. Our Customer Service Representatives are the heart of our business. We are actively recruiting candidates that are looking for a career opportunity with our company. We value the relationships we have cultivated in the communities we serve and expect our employees to be an example of honesty and respect when dealing with them. We have a special approach to business and we only want candidates that can step up and work towards the exceptional customer service and image we represent. Must be able to pass a company background screening, including a credit, criminal and background check.

Description Are you a highly motivated, self-starter person with natural enthusiasm, people skills and problem solving skills? is perfect for you. RNR is driven with a family culture and environment. We work with a passion and have tons of fun in the process. As a Sales Representative you'll be responsible for dealing with customers, answering queries, selling goods, handling payments and making sure that our products are attractively displayed. The Sales Representative will also be expected to create sales goals and forecast future sales projections while continually looking for ways to increase sales and improve efficiency and customer service, as well as monitoring competitors and training staff. The Customer Service / Sales Representative is a full time opportunity and offers great pay, benefits as well as great growth potential. Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity. More Requirements/Responsibilities Customer Service / Sales Representative Requirements / Responsibilities * Making sure that your store meets sales targets / goals * Running promotions * Managing stock levels * Reviewing all Sales Rental Orders for compliance and approval * Analyzing sales figures * Create goals and sales strategies * Contacting all prospects daily from prior interests with RNR * Forecasting future sales * Dealing with customer service opportunities * Maintain competitor sales and promotions knowledge * Training store associates Apart from these specific tasks, we are also looking for this position to quickly advance into an Assistant Manager position. RNR Custom Wheels & Tire Express is experiencing tremendous growth. We offer competitive base pay, commissions, bonuses and a complete benefits package. Other Requirements: Valid State Driver License with a clean driving history We conduct drug screen, & background check Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is important to the success at this opportunity. Special Instructions Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.

ThompsonGas is the nation's fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you're doing it - then ThompsonGas is for you!ThompsonGas is currently seeking a Customer Service Representative to support our unprecedented growth by focusing on customer retention, new customer acquisition and customer support. The ideal candidate will be self-sufficient, someone who thrives in a fast-paced environment and is able to multi-task successfully. The Customer Service Representative will handle inbound and outbound sales and customer support calls, as well as data entry, with a high level of focus, customer service and quality. This is an onsite position. Major Job Duties: Handle inbound calls by asking probing questions to uncover sales and service opportunities Evaluate sales methods and company programs to meet current customer needs and develop potential business leads Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up Handle each call with a high level of professionalism, warmth and eagerness Possess a working knowledge of all ThompsonGas products and service offerings Hold a thorough understanding of policies and procedures related to safety, product delivery and service Provide timely and accurate information on customer order status Lead outbound calling operations in effort to collect from past due customers Enter and update customer account information in CARGAS and MPX systems Process billing payments for walk-in customers Responsible for processing driver daily paperwork Other duties and projects as assigned Education and Experience: Degree or equivalent experience required 3+ years of Customer Service experience (Call center experience preferred) Sales experience strongly preferred; ability to upsell products in highly competitive environment a must Previous experience with CARGAS and MPX systems preferred, but not required Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers Excellent computer skills including Microsoft office and data entry skills Ability to organize, multi-task and prioritize assignments in a fast-paced environment High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner Flexible to work OT and weekends as needed during busy season PERKS WITH US! Medical, Dental, Vision, and 401k with IMMEDIATE eligibility Disability and life insurance Paid time off that increases with tenure Daily Pay Option that offers great flexibility and financial control Employee training programs with career development/advancement opportunities Employee recognition program Quarterly bonus potential Paid maternity and parental leave benefits Tuition reimbursement program This is a safety sensitive position. Your job performance will impact the health and safety of our customers, our employees and other individuals, as well as your own health and safety. A pre-employment drug screening, including but not limited to screening for the presence of THC, will be required, except where prohibited by law. ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Job Description Hotel Night Auditor We are looking for an intelligent, driven, and courteous night auditor. We always strive for our best and our customers see it. This team member is crucial to the property's success ensuring that our guests are provided a fast accurate check-in by a smiling friendly face after their long travels.In addition to managing our guests check-in and check-outs, the Night Auditor will be the first responder to any guest issues and assist in keeping our property quiet, ensuring our guests have a great night's sleep! Additionally, the Night Auditor is responsible for accurately running the audit each evening to ensure proper accounting and payment processing. The person selected for this role will have: 2+ years of experience in a hands-on customer service role, preferably in a hospitality environment Computer efficiency Passion for customer service Strong ability to multitask and prioritize Problem identification and resolution skills Ability to work with very limited supervision (the Night Auditor is often the only employee on duty) Strong administrative skills Ability to remain calm while handling guest concerns and situations at night Ability to stay awake and maintain focus for long periods of inactivity Some of the duties include: Checking guests in and out Answering questions about the neighborhood and surrounding areas Setting up morning coffee and other breakfast preparations Having conversations with guests throughout the morning/night to give them a great experience Assembling and reviewing daily financial/operations records Ensuring guests have a quiet experience by enforcing noise curfews, occupant policies, etc. Maintaining strong relationships with local law enforcement when they are on-site Capturing company point-of-contact info when available to assist with sales activities Reporting any facility issues such as lighting, vending machines, property damage to management Various administrative tasks as assigned by the General Manager Routine walks around the property to ensure hotel maintains a quiet and safe environment We are looking for part time to full time employees. Past hospitality experience is necessary.

Townplace Suites seeks full-time and part-time Night Auditors/Front Desk Associates to join its hotel team. This position is key to delivering outstanding guest experiences, especially during check-in and check-out. Flexible schedules are available. WHAT YOU WILL DO Delight guests by providing information on hotel services and amenities and local knowledge and attractions (directions, places to eat, entertainment, etc.). Engage and sell rooms to walk-in customers. Enter, change, post, and process reservations/charges to guest accounts using a computerized system. Respond in a timely and friendly manner to guest inquiries about making a reservation, account charges, complaints, inquiries, etc. Inform housekeeping of room statuses and availability. Clean and tidy up the front desk area Balance cash drawer. Work collaboratively with team members and stay current on the communication log. Set up Breakfast Close and restart the hotel system each night. COMPENSATION. The starting wage is $12.00 + or more per hour, based on your experience. PERKS. Team members enjoy substantially discounted room rates nationwide. SCHEDULE. A part-time position is available for the 11 pm-7 am shift. A full-time position is available from 7AM - 3PM. Flexibility is required to cover nights, weekends, and holidays. QUALIFICATIONS. Must be 18 years of age or older. Preference is given to candidates with prior hotel front desk experience. Someone who is passionate about delivering exceptional customer service at all times and understands that we're leaders in our industry and our community and that integrity is essential. I will use a computerized hotel guest reservation system and the Internet to maintain accounts and search for work-related information. Flexibility in your schedule (nights, weekends, holidays) is customary in the hotel industry. Someone motivated to use safe work practices and resourceful in solving problems. The position requires the ability to lift up to 30 pounds, push/pull up to 100 pounds, stand for long periods of time, and work with cleaning chemicals as needed.

Answer phones promptly using proper telephone etiquette. Take and deliver accurate telephone messages. Answer inquiries and obtain information for the general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at the establishment, including the location of departments, offices, and employees within the organization. Essential Functions Cooperate with other employees towards completing common goals. Create presentations as required, using instruction and materials. Answer phones per procedure, promptly and with proper telephone etiquette. Use all equipment associated with position: copier, postage scale & meter, fax machine, and general office equipment. Maintain precision, attention to detail, and organization while processing multiple activities. Qualifications High School Graduate or General Education Degree (GED) is required. A minimum of one-year of experience is preferred. Initial typing speed of 35 wpm with an error of 1/100 keystrokes, with an improvement goal of 80 wpm and 1/500 errors per keystrokes. Highly organized and able to follow a systematic method of performing tasks. Build communal relationships with customers and co-workers. Exhibit a cheerful demeanor toward others. Must possess a valid driver's license. Skills & Abilities Computer Skills: Advanced computer skills. Required background in MS Office applications. Customer Service Skills: Meet internal and external commitments, respond promptly to customer needs, and solicit customer feedback to improve service. Work Ethic: Be dependable, trustworthy, truthful, and credible in the workplace. Display a sincere desire to provide service or assistance, follow instructions, and take responsibility for your own actions. Show a commitment to doing the best job possible. Physical Abilities: Lift and carry up to 40 pounds in various packaging. Work Environment An office environment with a controlled atmosphere.

Requirements QUALIFICATION STANDARDS Education High school or equivalent education required. Experience .

The Guest Services Ambassador 2 is responsible for working front desk shifts, ensuring that the guest experience is excellent, that the front desk shift is administered to standard and assisting the General Manager and On Site Manger (OSM) with the efficient operation of the property while on duty. This role will typically work four “B” shifts on the hotel's front desk from Monday - Thursday and two On Call Overnight shifts on Monday and Tuesday nights. Additional shifts will be necessary as directed by the OSM. The position is required to live in the hotel and to comply with the hotel's fraternization policy. Guest Relations: • Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities. • Take steps to ensure the greatest guest satisfaction possible within budgetary constraints. • Respond to situations as they arise and manage guest conflict. Operations: • Inspect studios and public spaces daily according to the Clean & Safe program brand standards. • Act according to procedure, in the event of an emergency or accident. • Accurately follow all policies and procedures. • Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events. • Responds to guest service calls. • Document work activity using the appropriate log and according to policy and procedure Sales & Revenue: • Executes the lead management process and completes all sales and marketing objectives as established by the General Manager and OSM. • Review Studio Inventory daily to ensure maximization of studio revenue. • Maintain effective sales of ancillary offerings to accommodate guests' needs and maximize revenue. Personnel: • Assist with the training of all team members as necessary and with assisting throughout the property as needed during a shift. • Demonstrates to team members how to effectively follow the “Say Yes to a Simple Request” program. On Call Overnight Shifts: • Responsible for working on-call overnight shifts as scheduled, typically Monday and Tuesday nights, and complying with the Operating model summary fully and perpetually. In particular: o During overnight shifts, will respond only to emergencies and calls forwarded from the Overnight Headquarters for resolution o Will clock in and out when fulfilling any and all duties of the shift o Will stay within 30 minutes of the hotel to be able to provide guest response as necessary o Will carry the hotel's cell phone when on overnight on call shifts, whether in the hotel or out of the hotel, responding appropriately when overnight calls are forwarded for resolution. Additional Duties: • Laundry Duties: sorting, washing, drying, and folding of company linen and terry as well as general cleaning/maintenance of the House and Commercial Laundry facilities. • Cross-train on the duties of all non-management staff members and performs those duties as needed or when requested by supervision. • All other duties as assigned by supervision. This job description is intended to describe the general nature and level of work being performed by people assigned to this role. It is not intended to be a comprehensive list of activities, duties, or responsibilities that are required of the employee. Additional duties and responsibilities may be required of the job holder based upon business needs and at the request of management. Sandpiper Property Management, LLC (SPM) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SPM complies with all applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training. SPM expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability to SPM's employees to perform their expected job duties is absolutely not tolerated. Sandpiper Property Management, LLC and all affiliated organizations are Drug Free Workplaces

Learn and understand company insurance products. Learn to use multi-line phone system and to answer calls and respond to customer needs and complaints. Learn software systems like Word and Excel Learn to access customer accounts and policy schedules. Ability to learn to provide customers with information about policies and products. Forward customers to sales agents when a policy needs to be initiated or upgraded. Learn to bill/invoice customers Follow up with customers Learn to assist with processing quotes Requirements: High school diploma or GED. Ability to learn and understand insurance products and policy schedules. Friendly and professional demeanor. Excellent communication and interpersonal skills. Basic computer skills and knowledge of database software. Knowledge of telephone and call forwarding systems. Clean background Ability to learn to explain detailed policy concepts in a simple way. Additional Details: Full-time $10.00 Business Professional attire Background

Job Description Essential Duties and Responsibilities As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Act in accordance with all security and emergency procedures and manage the instigation of these, as required Ensure that all Guest complaints managed, recorded, and resolved promptly Support the Night Auditor with all Front Desk and accounting related duties Produce nightly reports, as required Inform Departments of special requests, early/late departures, room changes and other Guest requests Maintain good communication and work relationships in all hotel areas Act in accordance with fire, health and safety regulations and follow the correct procedures when required Serve your role and Team in an environmentally-conscience manner. Required Skills and Requisites Job Requirements Front Desk Agents are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior's, skills, and values that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Flexible work schedule Day Shift and Night Shift It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Two years Front Desk experience Knowledge of the hospitality industry High level of IT Proficiency Able to speak and understand Spanish Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference. Palette Hotels is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements. Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.

ESSENTIAL FUNCTIONS Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Lodge. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Permian Lodging rules and regulations for the safe and effective operation of the Property's facilities. Employees who violate Property rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the Property. Assist concierge in handling mail and facsimiles and providing guest with information regarding Lodge facilities and local attractions. Book reservations for those guests who approach the Front Desk. Requirements SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. General knowledge of the city where Lodge is located and its attractions. Extensive knowledge of the Lodge, its services and facilities. Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by Property environmental systems. Must be able to stand and exert well-paced ability for up to 4 hours in length. Must be able to exert well-paced ability to reach other departments of the Lodge on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Ability to spend extended lengths of time viewing a computer screen. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, facsimile machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDS Education High school or equivalent education required. Experience One to two years in a public contact position.

We are seeking a Night Auditor to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Required Skills and Requisites: Previous experience in customer service, front desk service, or other related fields Ability to build rapport with guests Strong organizational skills Excellent written and verbal communication skills Responsibilities and Duties: Register and assign rooms to guests Confirm phone and online reservations Respond to guest needs, requests, and complaints Collect payment from departing guests Keep records of occupied rooms and guests Communicate pertinent guest information to designated departments At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference. Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements. Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.