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Guest service representative jobs in Minnesota

- 2,388 jobs
  • Customer Service Representative I

    Treasure Island Resort & Casino 4.1company rating

    Guest service representative job in Farmington, MN

    * Pay Rate: $18.00 an hour with $2.00 an hour additional shift differential on swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES Answer incoming calls providing detailed information for the property (including amenities, promotions, events, and Passport club information), provide directions to the property and address complaints Manage reservations for the property including hotel, restaurants, dinner cruises and promotional events being sure to accurately quote rates Input detailed information into the Property Management System and accurately and efficiently processes advance deposit credit card information Alert Security to potential problems and emergencies Determine guest room numbers, extensions, request service follow-up calls and provide reservation confirmation numbers Assist in promotional events as needed KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Required Knowledge and Certification: High School Diploma/GED or equivalent experience Preferred Knowledge and Certification: 1-year call center or reservation agent experience preferably in a hotel or casino environment Required Skills: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows Excellent written, verbal and interpersonal communication skills Must be able to read and write English Proven to accurately type 35 wpm Required Abilities: Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to maintain a fast paced work environment Ability to enthusiastically and professionally sell and / or up-sell property amenities Ability to speak in a clear, concise and pleasant voice Ability to answer a multi-line phone system in a professional and courteous manner Ability to operate phone and computer systems simultaneously Working knowledge of phone systems and computer applications PHYSICAL DEMANDS Must be able to sit for long periods of time with occasional amounts of walking and standing Must have a good sense of balance, and be able to bend and kneel infrequently Must be able to reach and twist occasionally Must be able to push, pull and grasp objects occasionally Must have the ability to independently lift up to 5 pounds occasionally Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed primarily in administration building but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Extensive computer use Occasionally must deal with angry or hostile individuals
    $18 hourly 5d ago
  • Route Service Representative

    City Clean & Simple-City Laundering Co

    Guest service representative job in Pine City, MN

    Job Title: Route Service Representative Reports To: District Manager Salary Grade: $20 to $24 USD/hour A Route Service Representative is the position that has been our most sought service job historically. The duties of a Route Service Representative revolve around the ability to build customer relationships and provide quality service. It can be similarly close to what a Route Service Apprentice does. The big difference between the two is that Route Service Representatives or RSRs, will have complete ownership of their route. We empower them to be the main point of contact for all route communications to overcome any customers' obstacles, since they are the people that the customers see and interact with weekly. They are also expected to stay focused on the weekly changes that the customer may demand, such as new employees who need uniforms, making sure that they don't run out of paper and soap products, and answering any billing questions that the customers may have. In this position, you are also required to work the full 40 hours. As an RSR, you are paid based on the volume of services you provide with an overtime rate. Most of the folks that we have in this field can earn anywhere from $40,000 to $90,000. The RSRs that have been with CITY for a while do their best to build solid customer relationships and make sure that they purchase all products and services that CITY can offer, which leads them to a higher wage range. KEY RESPONSIBILITIES Identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive personal relationships with principal customer contacts, and maintain enthusiasm and professional attitude. Maximize customer contract term. Manage route to maximize efficiency, productivity, and revenue; operate company equipment safely and responsibly, and comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles. Maintain a clean driving record to ensure eligibility for coverage with an insurance carrier. Periodically review safety procedures and the Company Vehicle Manual to ensure compliance at all times. Maintain open communication at all times with your supervisor and the client to keep lines of communication open and for troubleshooting. Maintain and increase account revenue by selling additional products and services, and develop and implement strategies to identify new business opportunities. Increase account revenue - rate increases, sample product; share new business opportunities with the sales department - gather sales leads, copy of competitor's invoicing; logo mat artwork. Ensure customer satisfaction. Maximize customer contract term. Maximize account profitability; Manage route efficiency and safety; Positive communication with customers, potential customers, and co-workers. Product knowledge: pricing types, colors, sizing, inventory control, availability, and product application. Paperwork: garment orders, manuals, invoice accuracy, credits, collections. Product management: loose load sheets, inventories, quality (stains, damage of garments), and linen supply. Load truck: organization, invoices, paperwork, bags. Account appearance: organization of rails, hanger racks, repair bags, and lockers. Truck maintenance: timely communication of repairs, preventative maintenance, cleanliness, and accidents. Ability to lift to 50 pounds frequently. Ability to drive a commercial motor vehicle for at least 10 hours daily. This position requires regular and reliable attendance. QUALIFICATIONS A clean driving record and a valid driver's license are required. 3-5 years job job-related and/or customer service-related experience preferred For physical requirements, please see attachment A. Must be 25 years old or older. WORKING CONDITIONS This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. CITY Laundering Co is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. An offer of employment is conditional upon passing a background check and drug screening. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Attachment A ROUTE SERVICE REPRESENTATIVE Physical Job Functions: Drive truck to accounts (30-50 stops per day); Unload clean laundry from truck into account's location (use 2-wheel cart provided whenever possible); Sort, collect, and gather soiled uniforms, linens, mats, etc.; Load dirty laundry onto the truck. Load truck with clean laundry for the next day's route: Pull the cart full of clean laundry to the truck. Unload clean laundry from the cart into the truck. Push uniforms from the rail system to the rail closest to the truck. Load hanging uniforms onto racks inside the truck. Critical Physical Demands: Sitting: Frequently, in a truck to drive to accounts, and up to one hour to complete paperwork. Walking: Frequently, to load and unload trucks and go to accounts, and to perform other essential job functions. Distance varies. Bending: Frequently, to sort, count, load, and unload laundry from the truck at various stops. UP to 90 degrees flexion. Trunk Rotation: Frequently, to load, unload, sort, retrieve, and carry laundry. Squatting/Crouching: Frequently, to pick up, sort, retrieve, and place laundry in bags. Climbing: Frequently, up and down steps in and out of some accounts and in and out ofthe laundry truck, 30-50 stops/day. Reaching out/up: Frequently, to load, unload, and hang laundry up to arm's length and 70 inches from the floor. Grasping/Pinching/Wrist Turning: Continuously, to handle laundry, door handles, mats, hangers, bags, pen and paper, and to drive. Power and precision grasp. Finger Manipulation: Frequently, to write and untie/tie cords on bags. Pushing/Pulling: Frequently, up to 10 pounds of force is required to open and close truck doors, move clothes along the rail system, and bring laundry carts to the truck. Lifting/Carrying: Continuously, up to 60 pounds to load and unload the truck, take items to and from accounts - lifting from floor to 70 inches. Distance varies. Use of Feet: Frequently, to operate the brake and gas pedals on a truck and walk throughout the day to and from the truck to make deliveries and inside accounts to deliver product.
    $40k-90k yearly 2d ago
  • Customer Service Representative

    Russell Tobin 4.1company rating

    Guest service representative job in Maplewood, MN

    Russell Tobin's client is hiring a Customer Service Representative in Maplewood, MN Employment Type: Contract Schedule: 7am - 6pm Pay rate: $21-$23/hr Responsibilities: Serve as the primary liaison for customer inquiries, order management, and issue resolution. Process orders from entry through delivery, ensuring accuracy and timely follow-up. Provide updates on pricing, product information, inventory, shipping, and order status. Manage worklists, including raising internal tickets for order, product, or billing concerns. Communicate professionally via phone and written correspondence with internal teams and customers. Investigate and resolve non-routine or complex customer complaints using systematic problem-solving. Identify service gaps, analyze patterns, and contribute to process improvements. Support team operations through meeting participation, cross-functional collaboration, and occasional training of new staff. Requirements: Bachelor's degree required. Strong independent problem-solving ability and proactive communication skills. Ability to analyze information from multiple sources and manage a high-volume workload. Quick learner with strong organizational skills and attention to detail. Excellent written/verbal communication, judgment, and ability to manage multiple priorities under deadlines. Preferred: SAP experience and prior customer service or cross-functional project experience. Benefits that Russell Tobin offers: Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
    $21-23 hourly 2d ago
  • Customer Service Account Representative

    Hercules OEM

    Guest service representative job in Burnsville, MN

    Hercules OEM is a leading provider of hydraulic and sealing solutions for OEMs across multiple industries. We pride ourselves on delivering high-quality products, technical expertise, and exceptional customer service. Our team is committed to innovation, collaboration, and helping our customers succeed. About the Role As a Customer Service Account Representative at Hercules OEM, you'll be the trusted partner for our B2B clients delivering exceptional service, technical guidance, and reliable communication. You'll manage your assigned customer base and Book of Business, advocate for their needs, and work cross-functionally to ensure a seamless customer experience. Key Responsibilities Promote Hercules products and services to new and existing customers through product and service knowledge. Serve as a key liaison for clients, providing technical assistance and basic application engineering support, partnering with internal experts when needed. Take ownership of customer accounts and collaborate with Inside Sales, Regional Sales Managers, and Directors to meet client expectations. Fulfill standard customer orders, qualify new customers, and maintain strong, long-term business relationships. Prepare product quotes while adhering to internal processes and business policies. Engage in team-based problem solving to resolve part issues, workflow challenges, and process improvements. Develop an understanding of product margins, standard product lines, and operational processes for informed decision-making. Coordinate cross-functionally with Operations, Sales, Accounting, and Quality to address billing, contract, or product issues quickly. Communicate professionally with external B2B customers across diverse industries and regions. Education, Skills, and Requirements Associate degree or equivalent experience preferred (Bachelor's degree a plus). 1-2 years of customer service experience (internships or related roles count). Proficiency in Microsoft Excel required. Experience in a distribution or manufacturing environment is a plus, but not required. Excellent written and oral communication skills. Ability to learn quickly and thrive in a fast-paced environment. Strong team player with a commitment to positive customer experiences Growth Opportunity This role offers a clear path for advancement within Hercules OEM. Successful team members often progress into roles such as Inside Sales, Account Management, or Regional Sales Support, gaining exposure to technical sales and leadership opportunities. Why Join Hercules OEM? Competitive salary and benefits package. Collaborative, growth-oriented team environment. Opportunity to make an impact in a dynamic industry.
    $31k-40k yearly est. 2d ago
  • B2B Customer Service Representative ($50-60K)

    Ultimate Staffing 3.6company rating

    Guest service representative job in Eden Prairie, MN

    The B2B Customer Service Representative is responsible for answering incoming customer calls to process orders, address inquiries, connect customers with technicians for troubleshooting, document all issues, and provide necessary information. **This company offers a wonderful work culture and great benefits including up to an 8% 401K contribution! ** Key Responsibilities: Customer Interaction: Handle diverse incoming calls from employees and customers related to parts, service, and scheduling. Customer Service: Deliver exceptional customer service and solutions promptly, consistently exceeding customer expectations. Product Knowledge: Maintain a thorough understanding of end-to-end processes and product knowledge. Training: Participate in ongoing training and briefings to stay updated on changes in products and services. Information Maintenance: Keep updated on products, services, and promotions to meet business line goals. Issue Resolution: Retain ownership of customer issues until resolution and escalate when necessary. Requirements: ERP Systems: Experience with SAP ERP is preferred; experience with Salesforce (adopted 90 days ago) is preferred. Detail Orientation: Must be extremely detail-oriented and capable of managing multiple tasks accurately and simultaneously. Technical Skills: Intermediate proficiency in Microsoft Word, Excel, and Outlook. Customer Service Experience: Minimum of 2 years of phone customer service experience Self-Motivation: Demonstrated ability as a self-starter and multi-tasker, capable of thriving in a fast-paced environment. Communication Skills: Strong verbal, written, and interpersonal communication skills. Problem-Solving: Excellent listening and problem-solving abilities. Team Player: Ability to work effectively in a team environment. Additional Info: Annual Salary: $50-60K Schedule: 8:00 am- 5:00 pm M-F Location: 100% In-Office Type: Direct Hire All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $50k-60k yearly 3d ago
  • Customer Service Representative

    Compunnel Inc. 4.4company rating

    Guest service representative job in Minneapolis, MN

    JOB DETAILS: Job Title: Customer Service Associate ( Order entry) Contract: 4 months ( extension as per the performance ) Shift: 7:45 AM - 4:15 PM CST Position Purpose & Summary : Record & sort incoming USPS mail / inter-office domestic & international mail by department mailstops & locations. Process outbound USPS mail on Pitney Bowes postal equipment. Knowledge of specialty mail requirements. Record, sort, track and deliver inbound freight by department mailstop using the SCLIntra inbound tracking system. Perform daily mail runs as scheduled. Collect outgoing mail. Operates Pitney Bowes mail inserting equipment to process daily invoices and on-demand projects. Assists with fulfillment projects as needed including manual assembly, labeling etc. Look up recipient information on website for mail & packages that are insufficiently addressed. Manage customer inquiries regarding mail & shipping services. Maintain accurate records of employee & retiree lists. Principal Accountabilities: Mail Services: Sort, Look Up, deliver and post mail Delivery Services: Process inbound packages. Pick up & deliver mail. Sort, track & deliver freight Operate Pitney Bowes mail inserting machine Manage customer inquiries regarding mail and shipping services. Any other duties as assigned Required Qualifications: • High school diploma or equivalent • 1-2 years experience in mail & delivery services • Basic PC knowledge…Microsoft Outlook,Word & Excel • Ability to lift up to 35 lbs. • Effective verbal and written communication skills Preferred Qualifications: • 1-2 years of dock experience. • Electic Hand Jack / Forklift experience
    $34k-40k yearly est. 1d ago
  • Polar Chevrolet Service Advisor

    Walser Automotive Group 4.3company rating

    Guest service representative job in Saint Paul, MN

    Join a family-owned automotive leader with over 70 years of excellence. As a Service Advisor, you'll be the face of Walser Service - welcoming guests, coordinating with technicians, and ensuring every customer receives the exceptional care that defines our culture. Compensation: On Average $70,000 with potential to earn up to $115,000 or more based on incentives! Opportunities for growth and development What You'll Do Greet customers, perform vehicle walk-arounds, and write repair orders Serve as the main point of contact between customers and technicians Communicate clearly about services, timelines, and recommendations Use TruVideo and Estimating tools to create accurate, transparent service experiences Stage vehicles, assist with shuttle coordination, and maintain shop flow Uphold Walser's Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded What You'll Bring Automotive or customer service experience preferred Strong communication, organization, and multitasking skills Comfortable using Microsoft Office and DMS software Valid driver's license and clean driving record What's in it for you? Career Growth Skill Development Team-First Environment Recognition Programs Apply today and grow your career with Walser Automotive Group! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.
    $70k-115k yearly 4d ago
  • Guest Experience Representative

    Healthpartners 4.2company rating

    Guest service representative job in Saint Paul, MN

    Regions Hospital is seeking an experienced customer service professional to work in an on call position as a Guest Services Rep. As a Guest Services Rep you will work cooperatively with all hospital departments and clinics to deliver optimal service to patients, families, and guests with minimal supervision. To serve as a central point of contact by greeting and assisting all individuals entering the hospital to ensure the finest in hospitality and service is consistently provided from entry to exit. *Act as the primary resource for other hospital staff and to perform related duties as assigned. * Enhances Regions' customer service image by addressing the broad spectrum of needs, and/or concern and completes this in a professional, friendly, and efficient manner. Work Schedule: Per Diem Required Qualifications: 1 year of experience in a customer service, patient care or guest service role Preferred Qualifications: Experience in a healthcare setting, security, law enforcement, or behavioral health Benefits: Regions Hospital offers a competitive benefits package (.5 FTE or greater) that includes medical insurance, dental insurance, 401K with match, disability insurance, and tuition reimbursement. Benefits take effect first day of employment. We offer an on-site employee fitness center, an on-site physical therapy clinic for employees as well as on-site employee clinic to make it more convenient for our staff to get the care they need. We also have a Center for Employee Resilience that provides support and evidence-based practices to bring relief and build resiliency. Regions Hospital is a qualified non-profit employer under the federal Public Service Laon Forgiveness program. Regions is also proud to be a Yellow Ribbon Company.
    $32k-37k yearly est. Auto-Apply 1d ago
  • Guest Services Representative - FTE 1.0

    Mayo Clinic 4.8company rating

    Guest service representative job in Mankato, MN

    **Why Mayo Clinic** Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (************************************** - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. **Benefits Highlights** + Medical: Multiple plan options. + Dental: Delta Dental or reimbursement account for flexible coverage. + Vision: Affordable plan with national network. + Pre-Tax Savings: HSA and FSAs for eligible expenses. + Retirement: Competitive retirement package to secure your future. **Responsibilities** The Guest Services Representative is primarily responsible for providing courteous and respectful customer service to patients, visitors and staff in a professional manner. Responsibilities include assisting patients and guests to and from cars, courtesy vans, etc.; transporting patients; wheelchair recovery; wayfinding; calling taxi cabs and courtesy vehicles for patients and visitors; keeping patient loading zones clear; assisting with traffic control and being familiar with medical center resources. The position will have limited access to the electronic medical record to view patient room numbers and appointment locations. **Qualifications** A high school diploma or equivalent is required. Previous customer service experience in healthcare is preferred. Must be able to work independently and possess basic computer skills. Requires good communication, telephone and human relation skills to interact with patients, visitors and staff. Strong problem-solving skills are necessary. Must be able to adapt to unpredictable situations, demonstrate tact and diplomacy in stressful situations and utilize de-escalation techniques. **Exemption Status** Nonexempt **Compensation Detail** $17.63 - $23.46 / hour. **Benefits Eligible** Yes **Schedule** Full Time **Hours/Pay Period** 80 **Schedule Details** Monday - Friday, 8 a.m. - 5 p.m. **International Assignment** No **Site Description** Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (***************************************** **Equal Opportunity** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (**************************** . Mayo Clinic participates in E-Verify (******************************************************************************************** and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. **Recruiter** Joy Kundrata **Equal opportunity** As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
    $17.6-23.5 hourly 42d ago
  • Guest Experience Representative

    Asmglobal

    Guest service representative job in Minneapolis, MN

    Guest Experience Representative DEPARTMENT: Guest Experience REPORTS TO: Guest Experience Supervisor FLSA STATUS: Part-time, Hourly, Non-Exempt, Union UNION: Teamsters Local 638 UNION PAY RATE: $17.75/hour Summary A candidate for this position promotes a positive and professional image at all times. This individual is responsible for providing world class customer service and hospitality to all guests entering U.S. Bank Stadium. This individual understands that they have the ability to impact each guest's experience and does everything that they can to enhance the experience while abiding by company policies. Essential Duties and Responsibilities Include the following. Other duties may be assigned. Meet and greet all guests entering U.S. Bank Stadium, check for valid tickets when necessary. Be personal and pro-active in aiding all guests with the highest level of customer service and hospitality. Assist guests by providing accurate directions to seating sections and key attractions within U.S. Bank Stadium and surrounding areas i.e. Plazas, Park, Light Rail. Establish and maintain cooperative relationship with those contacted in the course of work. Receive and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff. Retain an extensive knowledge of U.S. Bank Stadium layout, seating Sections, key venue attractions, key venue personnel identity, and emergency activity procedures. Enforce stadium and league rules, regulations, and policies. Provide immediate assistance to and emergency notification of guests in the event of an accident or injury. In the event of an emergency, assist in evacuating U.S. Bank Stadium, while maintaining a calm, professional demeanor. Monitor all public areas to maintain order and safety. Perform daily safety and security checks within assigned area as well as throughout the stadium; report all substandard or inadequate findings to supervisory staff. Cohesively work in conjunction with other departments, including Minneapolis Police Department, security, food service, box office, retail, parking, custodial/housekeeping, and maintenance. Perform additional functions and activities as directed by the Guest Experience Manager Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. Education and/or Experience High School Diploma or GED Previous experience in venue events. Previous experience in a customer service role. Skills and Abilities Good written and verbal skills. Ability to prioritize multiple projects. Demonstrate problem-solving and communication skills. Excellent organizational, planning, and problem-solving skills. Supervisory experience preferred. Professional presentation, appearance, and work ethic. Other Qualifications Must be age 18 or older. Nice, warm, and courteous. Have strong interpersonal skills and able to provide excellent customer service and hospitality. Communicate articulately. Maintain a professional appearance and grooming. Able to stand for long periods of time. Walk long distances and climb stairs. Must be a team player who is able to work well in a fast-paced environment. Must be available to work ALL Vikings home games and all of the major and/or ticketed U.S. Bank Stadium events. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job requires employee to function in a high activity and heavily crowded professional sports venue. May work at heights. Employee could be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/downstairs. The employee is occasionally required to stoop, kneel, crouch, or sit. The employee must occasionally lift and/or move up to 45 pounds. Employee may be asked to work at heights. Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
    $17.8 hourly Auto-Apply 60d+ ago
  • Guest Service Representative

    Bubbly Paws

    Guest service representative job in Minneapolis, MN

    Job DescriptionSalary: $17 per hour, plus tips Guest Service Representative Do you love dogs? Would it be a dream to hang out with them all day? If you answered YES, wed love to meet you. We are looking for aGuest Service Representativeto join our team. This is a critical role to our stores and is the first impression of our brand for our customers (human and dog!) This person must be comfortable around all types of dogs and be willing to learn about them and how to give them and their owners the best care and service. Responsibilities: Retail sales and product merchandising/organizations Coordinating and booking grooming appointments Supporting owners with the self-serve dog wash process Must Haves: Trustworthy Strong work ethic and works well independently Enjoys cleaning and working in a clean, safe environment Strong attention to detail Loves connecting with both humans and dogs Values the importance of strong customer service knows that every interaction can make someones day! To have an edge on the competition, apply here: ********************************************************************* Job Types: Full-time, Part-time Compensation:$17 Plus Tips Visit bubblypaws.com or our Instagram at @bubblypaws to learn more about us and see some of the dogs youd get to spend time with.
    $17 hourly 2d ago
  • 20/hr Full Time Guest Services Representative - Marriott Hotel

    Element Bloomington Mall of America

    Guest service representative job in Minneapolis, MN

    Terratron, Inc. offers a competitive benefit package to all full-time associates that includes: Medical, Vision, Dental, and Life insurance Company-funded Short Term Disability insurance 401(k) with employer matching Paid time off 50% discount at all Terratron food and beverage outlets Worldwide Discounts for Hotel stays! Free parking by Minneapolis/St. Paul Airport Free uniforms Mall of America Discount Booklet Now offering DailyPay! Ask your Recruiter for more details ADP Discounts, including Child Care, Electronics, Tickets, Flights, Rental Cars, and More!! JOB SUMMARY Our Guest Service Representatives serve as our main point of contact for all guest requests. This person is responsible for greeting and assisting our guests. Some things that will be expected are verifying reservation information, financial transactions, and providing excellent guest satisfaction and customer service. If you have the heart to serve and a contagious smile, we want you! Who Are You? You are a guest focused, friendly and outgoing team player You are a highly dependable and organized individual with the ability to multi-task You are professional and like to have fun at work You can communicate verbally and in writing You have the spirit to serve You are motivated and able to work independently What Essential Skills Do You Have? Reliable, self-motivated and responsible time management Available to work a flexible schedule, including weekends, holidays, days and nights Ability to work with cleaning chemicals and maintain sanitary conditions Strong skills in oral and written communication and computer knowledge Cash handling skills This job description does not contain a comprehensive list of all activities, duties or responsibilities that are required of the associate. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
    $25k-33k yearly est. 2d ago
  • 2nd & 3rd Shift Guest Service Representative - Comfort Inn & Suites Vadnais Heights

    Golder Hospitality Properties

    Guest service representative job in Saint Paul, MN

    Job DescriptionDescription: The Comfort Inn Vadnais Heights is hiring a Part-time Guest Service Representative - Working the 2nd shift and working 3rd shift/Night Audit when needed. As the friendly face of the property, you will be responsible for providing an exceptional guest experience at all times. You will be the first point of contact for our guests and will provide information and assistance throughout their stay. Our Front Desk Associates are the first impression our guests have with our business, and it is essential that they create a positive first impression with a professional, energetic, and enthusiastic demeanor in order to provide an exceptional guest experience. Hours: 2nd Shift Guest Service Representative: 3pm - 11pm, including weekends. 3rd Shift/Night Audit - 11pm - 7am, including weekends. Must have the flexibility to work holidays. What we offer YOU? Competitive Wages Personal Days Off Bonus Plan Referral programs Holiday pay Travel discounts nationwide at Choice family of hotels Areas for advancement The primary responsibility of our Guest Service Representative is to deliver excellent customer service while interacting with guests during the check-in and check-out procedure. The primary responsibility of our Overnight (11pm-7am) to reconcile and balance all accounts for the hotel on a daily basis, as well as to deliver excellent customer service while interacting with guests during the check-in and check-out procedure The essential functions of the Guest Service Representative/Night Auditor position include: Welcome guest to the hotel and perform the check-in process Thank guests and perform the check-out process Answer all incoming and in-house phone calls Assist callers with making and/or changing reservations Assist all guests as necessary to ensure a positive experience Perform routine daily tasks Assume the position of the Manager on Duty Update all files and reset the system for the following day activity - Night Audit only Excellent knowledge of local attractions and entertainment venues Ability to work while standing for extended periods of time Requirements: Candidates must possess the following knowledge, skills, and abilities: Great attention to detail Thorough organizational skills, proficient in accomplishing all tasks Considerable knowledge of computer systems for registration, reservations and backup systems Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels Ability to read, write, speak and understand the English language to communicate with employees and guests Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts Education/Experience Comparable hotel size and scope of experience preferred
    $25k-33k yearly est. 14d ago
  • Guest Experience Representative

    Regions Hospital & RHSC

    Guest service representative job in Saint Paul, MN

    Regions Hospital is seeking an experienced customer service professional to work in an on call position as a Guest Services Rep. As a Guest Services Rep you will work cooperatively with all hospital departments and clinics to deliver optimal service to patients, families, and guests with minimal supervision. To serve as a central point of contact by greeting and assisting all individuals entering the hospital to ensure the finest in hospitality and service is consistently provided from entry to exit. *Act as the primary resource for other hospital staff and to perform related duties as assigned. * Enhances Regions' customer service image by addressing the broad spectrum of needs, and/or concern and completes this in a professional, friendly, and efficient manner. Work Schedule: Per Diem Required Qualifications: 1 year of experience in a customer service, patient care or guest service role Preferred Qualifications: Experience in a healthcare setting, security, law enforcement, or behavioral health Benefits: Regions Hospital offers a competitive benefits package (.5 FTE or greater) that includes medical insurance, dental insurance, 401K with match, disability insurance, and tuition reimbursement. Benefits take effect first day of employment. We offer an on-site employee fitness center, an on-site physical therapy clinic for employees as well as on-site employee clinic to make it more convenient for our staff to get the care they need. We also have a Center for Employee Resilience that provides support and evidence-based practices to bring relief and build resiliency. Regions Hospital is a qualified non-profit employer under the federal Public Service Laon Forgiveness program. Regions is also proud to be a Yellow Ribbon Company.
    $25k-33k yearly est. Auto-Apply 1d ago
  • Guest Service Representative

    Rsbr

    Guest service representative job in Sartell, MN

    Looking for the perfect fit, Sartell AmericInn Lodge and Suites is currently taking applications for a part-time evening and/or overnight Guest Service Representative. Must be able to work weekends and holidays! We are looking for individuals who have: - Excellent customer service skills - An interest in engaging with customers - The ability to complete tasks in a timely manner - The strength to work well with others and independently - A good work ethic and personal initiative - The desire to escape an everyday routine If you feel this would be a fit for you stop by and fill out an application or apply online @ ************************* Please no phone calls or e-mails. Qualifications • An upbeat, positive, and friendly attitude • Personal accountability for achieving established guest service standards • Responsibility and a willingness to help the team • The ability to work and grow as a team player • Personal accountability for exceeding every guest's expectations • Treating the hotel as if it was your own Additional Information All your information will be kept confidential according to EEO guidelines.
    $25k-33k yearly est. 8h ago
  • Guest Services Representative - WEEKLY PAY & FULL-TIME!

    Intown Career

    Guest service representative job in Coon Rapids, MN

    Welcome to InTown Suites! We take pride in offering unmatched value and memorable experiences for our guests. We prioritize small gestures that make a big difference. That starts with our staff! We are currently seeking a Guest Services Representative at one of our hotel properties. The Guest Services Representative is responsible for assisting guests efficiently, courteously, and professionally in all front office related functions. The Guest Services Representative is also responsible for covering all aspects of the front office when the General Manager is not present. Come help make a difference and join a hardworking team with a diverse and inclusive culture. Enjoy a friendly workplace environment, competitive health benefits, and career growth opportunities! Job Responsibilities Represent hotel in a professional and courteous manner; check guests in and out in a timely and efficient manner Ensures reservations are taken correctly and courteously Must be proficient in computer operating system Available at all times to deal with guest issues in a professional manner Notify General Manager or equivalent immediately of any guest, employee, or cash concerns Supervise property staff as needed Ensure compliance of safety and security standards Reports to the Regional Operations Manager in General Manager absence Responsible for bank deposits in General Manager absence Identify and follow up on life/safety issues and inspection issues Notify General Manager or equivalent immediately of any safety and/or security violations of policy Leave all desk and office areas in a clean and in a neat manner Handle administrative duties as assigned Take responsibility for insuring that property is always clean and free of any trash and debris Skills/Experience Previous hospitality experience preferred but not required Any combination of education and experience equivalent to high school diploma Any other combination of education, training or experience that provides the required knowledge, skills and abilities Ability to read, understand, interpret information found in a variety of reports and other internal hotel information Ability to read, speak, write in an efficient manner in order to interact with guests and staff Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage, and count as well as how to balance a cash bank, etc. Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, in order to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.) Ability to compose and express thoughts in a clear and concise way to ensure effective communication Ability and flexibility to work long hours on a regular basis and as business conditions demand Ability to manage multiple activities and use time management skills to get tasks accomplished in stressful situations/environments Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems Mental and Physical Demands Indoor work with hard and carpeted surfaces Standing for eight (8) hour shifts This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Exposure to extreme weather conditions, cold and heat Extensive use of hands and fingers for manipulation of keyboard, answering phone calls (100% of the time) Use of computer terminal, which requires extensive eye contact with a video display terminal Travel Demands Travel locally as assigned by the General Manager and must possess a valid driver's license and proof of insurance. Perks & Benefits Easy to follow training programs & supportive team throughout the onboarding process Health, dental, vision, life and disability insurance for Full-time Employees 401k with company match PTO for Full-time employees Sundays off and No late shifts! Flexible schedules The Company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
    $25k-33k yearly est. 23d ago
  • Customer Service Representative/Teller

    Citizens Bank Minnesota 3.7company rating

    Guest service representative job in Lakeville, MN

    Hiring Full Time Position Competitive Wage, Comprehensive Benefits Package (Health, Dental, Vision, Disability & Life insurance) Description for Customer Service Representative/Teller: Citizens Bank Minnesota is looking for a high performing Customer Service Representative who loves working with people and has great attention to detail to take care of clients in our Lakeville Branch. The selected candidate will be responsible for Delivering the Ultimate Experience by developing positive relationships with new and existing clients, while excelling in a variety of responsibilities. This is an outstanding opportunity to join a trusted financial institution. If you are an upbeat, positive candidate who works well in a team environment with the ability to seamlessly adapt to change, this is a career worthy of consideration. Job Responsibilities for the Customer Service Representative/Teller: Processing of daily financial transactions Opening new accounts Promoting products Providing first call resolution via telephone and electronic correspondences Seeking optimal solutions for client satisfaction Benefits of the Customer Service Representative/Teller: Comprehensive Benefits package including health, dental, vision, and life insurance Short- and Long-Term Disability 401k Plan Paid Time Off Citizens is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to: race, color, religion, sex, national origin, age, pregnancy (including childbirth, lactation and related medical conditions), mental or physical disability, and veteran status or any other classifications protected by federal, state or local law. Requirements: Customer Service Representative/Teller Qualifications: High school diploma or equivalent. Computer and mathematical skills Cash Handling experience beneficial but not required Customer service experience beneficial but not required Compensation details: 19-25 Hourly Wage PI7d0f1a607fe1-31181-39154305
    $31k-39k yearly est. 7d ago
  • Guest Services Representative | Full Time | Hotel Indigo | Rochester, MN

    OCI Hospitality

    Guest service representative job in Rochester, MN

    About Us: Our hotel is proudly operated by OCI Hospitality. The purpose of OCI Hospitality is to Enrich the Lives of Others Through Hospitality . We believe all team members are at their best when they are friendly, flexible, hardworking, and helpful. In our hotels, every position plays an important role in enriching the lives of our team members, our guests, our owners and investors, and the communities we reside in. Welcome to Hotel Indigo Rochester! We are so glad you are considering us as your future workplace! At Hotel Indigo we have 178 rooms, a fitness center, business center, and an on-site restaurant. We are located within reach of the Mayo Clinic Medical Center, Zumbro river, the National Volleyball Center, Graham Arena, and Historic 3rd Street all from the comfort of South Rochester, Minnesota. About the Role: Guest Service Representatives are our Directors of First Impressions. From how you answer the phone to how you greet the guest when they arrive, you set the tone for the entirety of the guest's stay. Guest Service Representatives become the go-to person for our guests--asking directions to their room, where to go for dinner, what attractions to visit, directions to the closest car wash, and how about some extra towels and a late checkout? Guest Service Representatives often have multiple tasks at hand between answering phones, checking guests in/out, fulfilling guest requests, communicating with our Maintenance and Housekeeping team members, ensuring that billing and payments are correct, actively ensuring safety and security measures are being met, etc.. Guest Service Representatives must confidently and compassionately respond to guest service issues, taking ownership for the situation and ensuring that our guests are taken care of using the tools and training we support you with. In this role, you may be asked to shuttle guests to/from the Duluth Airport or a local restaurant during a shift. About You: A positive disposition and working well as part of a team is fundamental. Must be able to work flexible hours, including weekends, along with a commitment to dependability. You must be adapt at juggling multiple tasks while retaining your composure and remaining approachable. A genuine spark for making connections with your team members and our guests is paramount. An authentic interest in improving the overall experience for your teammates and guests, through your dedication, proactive communication, innovation, and collaboration is essential. Possession of a valid driver's license and evidence of insurability. Your driving record that is acceptable per our current insurance carrier guidelines. What You Gain: You'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. We believe our greatest and most valuable asset is our people! We provide a rewarding, fun and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company. If offered a position the candidate must complete a criminal background check. All employment offers are contingent based on the results of your criminal background check.
    $25k-33k yearly est. 60d+ ago
  • Guest Services Representative

    Hendrick 4.3company rating

    Guest service representative job in Duluth, MN

    Rick Hendrick Chrysler Dodge Jeep Ram DuluthLocation: 2473 Pleasant Hill Road, Duluth, Georgia 30096 Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following: Performs opening and closing Guest Services procedures. Answers incoming phone calls in a courteous, prompt, and professional manager. Directs phone calls to the appropriate person Takes accurate messages. Directs customers to the appropriate person or department. Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log. Tracks and filters all incoming calls and takes messages. Communicates effectively with Guest Services Manager and Greeters. Reconciles/updates data entry with dealership software. Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports). Walks around the showroom hourly to offer refreshments to guests. Provides a warm, positive and happy environment for Guests, their children and fellow teammates. Helps maintain a clean and comfortable environment (monitor facility) Provides new hire Customer Management training when requested Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations. Demonstrates the Company's Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education: o GED √ High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study/Work Experience: o Accounting o Automotive o Business o Human Resources o Information Technology Desired Work Experience: √ up to 3 years o 3-5 years o 5+ years Education/Experience: Previous customer service experience desired. Excellent interpersonal, communication, and organizational skills are required. Certificates and Licenses: o Valid Driver's License o Automobile Salesperson License Computer Skills: Intermediate skills in Microsoft Office Products. Ability to learn Dealership Management System and web based applications utilized in operations. Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Attendance Expectations: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, stand, sit; use hands to finger, handle, and feel. Environment Demands: Duties are performed primarily in the showroom or outdoor sales lot. Heavy phone work. Work includes frequent clerical and administrative responsibilities and interaction with customers and employees. Due to the nature of this position, employee may be exposed to various work environments. Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos. Math Ability: Ability to add, subtract, multiply and divide. Reasoning Ability: Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team. This in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit *********************************************************************************************
    $27k-31k yearly est. Auto-Apply 58d ago
  • Guest Service Representative

    Hawkeye Hospitality 3.6company rating

    Guest service representative job in Bloomington, MN

    Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team! As the Guest Service Representative, you will interact with our guests to ensure their expectations are exceeded. Ensures clear communication with guestsduring the arrival and departure experience, phone interactions as well as general requests from guests. Be well versed in promotions, events, pricing, and sales strategy to meet the guest's request. Efficiently handles all payments received. Ensures key control as well as other systems and procedures are in place and followed for guest safety and security. Offers guests assistance whenever possible. Responsible for resolving escalated customer relations issues. QUALIFICATIONS: Previous customer service experience. Excellent computer and typing skills are required. Ability to communicate effectively with the public and other Team Members. Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin,sexual orientation, gender identity, disability or protected veteran status.
    $28k-34k yearly est. Auto-Apply 60d+ ago

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Top 10 Guest Service Representative companies in MN

  1. Nothing Bundt Cakes

  2. OCI Hospitality

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  5. Extended Stay America

  6. Asmglobal

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  8. ESa

  9. Legend Holdings

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