Guest service representative jobs in Missouri - 1,639 jobs
Customer Service Representative
Loanmax Title Loans 3.8
Guest service representative job in Saint Joseph, MO
Our Customer ServiceRepresentatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary.
LoanMax Title Loans offers their employees:
Competitive Salaries
Paid Holiday
Vacations
Paid on the Job Training
Full Time Positions- Monday to Friday
with a rotating Saturday schedule
Best of all Never Work on Sundays!
Job Requirements
General:
Must be Able to Work Full Time
Great attitude
Excellent Communication Skill
Detail Oriented
Education:
Must have a High School Diploma
Work Experience:
Previous Customer Service Experience
Computer and Data Entry Experience
Personal:
We pride ourselves in the service we provide to our customers, and we have high expectations for our Customer ServiceRepresentatives. We are looking for an individual that is motivated, honest, dependable, and most of all someone that is searching for an exceptional career opportunity
.
About Us:
LoanMax Title Loans is one of America's most respected title loan companies. LoanMax Title Loans and its affiliated companies own and operate nearly 1,000 stores in more than twenty states nationwide.
Since the day we opened in 1990, we have been committed to helping customers get the hassle-free cash they need. Our company's mission is to provide short-term loans to our customers using a process that is fast and hassle-free, terms that are straight-forward and transparent, and prices that are among the lowest in the industry. We do all this while providing you with the excellent customer service you deserve and the honesty and integrity that you would expect.
Our Customer ServiceRepresentatives are the heart of our business. We are actively recruiting candidates that are looking for a career opportunity with our company. We value the relationships we have cultivated in the communities we serve and expect our employees to be an example of honesty and respect when dealing with them. We have a special approach to business and we only want candidates that can step up and work towards the exceptional customer service and image we represent.
Must be able to pass a company background screening, including a credit, criminal and background check.
$28k-35k yearly est. 1d ago
Looking for a job?
Let Zippia find it for you.
Adobe Customer Journey Analytics Expert
Pacer Group 4.5
Guest service representative job in Saint Louis, MO
Advanced data analysis & dashboarding (Tableau, Adobe Workspace)
Adobe Customer Journey Analytics Business Practitioner Certification
Experience creating custom projects in Adobe CJA
Healthcare analytics experience
Strong storytelling & visualization skills to influence design decisions
$40k-75k yearly est. 5d ago
Route Service Representative (4-Day Workweek)
Cintas Corporation 4.4
Guest service representative job in Columbia, MO
Apply now
* Apply Now * Start applying with LinkedIn
Start
Please wait...
$31k-36k yearly est. 7d ago
Customer Service Sales Representative
Altyn Marketing LLC
Guest service representative job in Saint Louis, MO
Job Title: Spectrum Sales Representative Job Type: Full-Time (40 hours/week) Pay: $60,000 $75,000 per year Schedule: 8-hour shifts (morning/evening), weekends required About the Role We are hiring entry-level Sales Representatives to promote Spectrum products in a retail store environment. This role offers paid training, performance-based promotions, and long-term career growth.
Responsibilities
Sell Spectrum products and services in a retail setting
Greet customers and identify their wireless and entertainment needs
Upsell and cross-sell plans, accessories, and bundles
Meet or exceed sales goals
Maintain a clean and organized store
Work as part of a team to deliver excellent customer service
What We Offer
Competitive pay ($60K $75K)
Paid training
Fast promotion opportunities based on performance
Team events, recognition programs, and travel opportunities
Mentorship and leadership development
Requirements
Customer service or retail experience (preferred, not required)
Strong communication skills
Motivated, positive, and goal-oriented
Flexible availability, including weekends
Must be able to commute to St. Louis, MO 63101
Apply Now
Qualified candidates will be contacted within 48 hours, or contact our HR Team *****************
$60k-75k yearly 13d ago
Customer Support Representative
Insight Global
Guest service representative job in Saint Louis, MO
Title: Customer Support Representative
Duration: 12 month contract + possible extensions
Required Skills & Experience
Must go onsite 5 days/week
Must be able to complete Missouri fingerprint check.
Experience using phone support systems/call center software (e.g., Five9, Zendesk, Genesys, AWS, Dialpad, Nextiva, Talkdesk).
1+ years of experience in call center or related field.
Associates Degree or Bachelors degree
Active listening skills and excellent communication.
Attention to detail and organizational skills.
Reliability.
Data Entry experience
Experience with Excel, Outlook and Word
Plus but not required:
Genesys software experience.
Experience with Salesforce or similar CRM.
Experience with SharePoint.
Background in childcare/health.
Government background.
Bilingual
Job Description
Multiple shift times available; rotating weekend shifts, call center operates between 8:00 AM - 10:00 PM Monday- Fridays, and 8:00 AM - 12:00 PM CST on Saturdays.
Assist with calls, responding to incoming inquiries and answering questions from families about childcare subsidy and/or childcare providers seeking federal or state funds.
Utilize call center software, specifically Genesys Cloud Services, for daily tasks.
Ensure calls are handled efficiently and effectively.
Answer basic questions about childcare based on state program training.
$30k-39k yearly est. 4d ago
Vietnamese/Korean Bilingual Customer Support Representative
Blinkrx
Guest service representative job in Chesterfield, MO
Hi,
BlinkRx is currently hiring "Bilingual Korean/Vietnamese Customer Support Specialist" to work Fulltime with us. Interested candidates can share their resume to "*********************************".
Bilingual Korean/Vietnamese Customer Support Specialist
Location: Chesterfield, MO & Pittsburgh, PA
Responsibilities:
Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
Provide patient care to accurately support pharma programs and triage to appropriate teams when required
Strive to meet and exceed structured performance targets.
Document all call information and data discovery according to operating procedures
Utilize Knowledge Base materials as a foundation for resolving inquiries
Maintain confidentiality of patient and proprietary information
Develop a working knowledge of company related security and privacy practices.
Participate in continued education on product changes, new features and product launches
Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes
Requirements:
Bilingual Vietnamese required, with strong command of the English language
High school diploma or GED required, Bachelor's degree strongly preferred
Customer service or inbound call center experience required
Healthcare, pharmacy or other relevant industry experience strongly preferred
Strong verbal and written communication skills
Sound technical skills, analytical ability, good judgment, and strong operational focus
A passion for providing top-notch patient care
Ability to work with peers in a team effort and cross-functionally
Strong technical aptitude and ability to learn complex new software
Location/Hours:
Full time, 40 hrs/week (5x8), rotating Saturdays 1/month: 9am- 5pm
Availability Monday-Friday across various shifts 8am- 9pm (including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm)
Scheduling flexibility, as your schedule may change over time according to business needs
Onsite: 400 South Woods Mill Rd, Suite 100, Chesterfield, MO 63017
Benefits
Medical, dental, and vision insurance plans that fit your needs
401(k) retirement plan
Paid time off, sick time & holidays
Paid parental/baby bonding leave
Daily meal stipend for onsite marketplace
Pre-tax transit benefits and free onsite parking
$30k-39k yearly est. 4d ago
Customer Service Representative
Teksystems 4.4
Guest service representative job in OFallon, MO
If you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit for this opportunity. You'll be the first contact for our customers: answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries.
Job Responsibilities:
* Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
* Provide excellent customer service and accurate information via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
* Assume ownership and accountability in handling customer requests in an efficient, accurate and professional manner
* Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
* Perform basic mathematic calculations, such as percentages, addition, division and subtraction calculations to respond to customer inquiries
* Effectively navigate multiple system applications to research, analyze and resolve requests, inquiries & concerns
* Maintain established levels of productivity, service, and quality standards
* Learn and comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
* Complete additional tasks and other projects/duties as assigned
* Work overtime as needed
*Skills*
customer service
*Top Skills Details*
customer service
*Additional Skills & Qualifications*
Skills:-
* Effective, strong, and service focused communication skills, both verbal and written
* Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
* Proficient computer skills (keyboarding, login, web/cloud navigation), Microsoft 360 (Excel, Word, Outlook, Teams), multi-monitor usage and multi-tasking
* Demonstrate professionalism, personal accountability, reliability and taking personal pride in the handling of inquiries from our customers and agency partners
* Ability to manage competing demands, handle stressful situations, problem solving and strong decision velocity
Education/Experience
* Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!
* Experience in a high-volume contact center with a strong focus on superior service is a plus!
* 1-2 years Customer Service experience
*Experience Level*
Entry Level
*Job Type & Location*This is a Contract to Hire position based out of O Fallon, MO.
*Pay and Benefits*The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in O Fallon,MO.
*Application Deadline*This position is anticipated to close on Jan 22, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$20-20 hourly 7d ago
Insurance Customer Service Representative
First Mid Bank & Trust 4.0
Guest service representative job in Saint Peters, MO
Insurance Customer ServiceRepresentative Location: St. Peters, MO
At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.
Responsible for transactional customer service and policy renewal process. Supports account administrators, account managers and producers in renewing existing policies and selling new accounts. Responsibilities include, but are not limited to:
Renew and/or market expiring policies by gathering updated customer information and processing with underwriters/systems for policy issue.
Meets customers' daily requests including policy changes, certificates of insurance, provides answers to customer questions.
Monitors policy expiration list to be certain that expiring policies are renewed.
Monitors accounts receivable balances on assigned accounts.
Provides administrative support to producers including preparing insurance applications.
Cross-sell insurance and bank services in a professional manner.
Complete required training associated with job function.
Performs other duties as required.
Qualifications Education:
High school diploma or GED.
Some college preferred but not required.
Prefer candidates that hold current Property and Casulty License, Series 6 or ability to obtain within 90 days of employment.
Experience:
Prior insurance experience is preferred.
Prior experience with Excel, Word and related software is required.
Skills:
Ability to gain thorough knowledge of insurance products and coverages.
Must have the ability to gain and maintain an Insurance Producers license and a valid Illinois Driver's license for this role. First Mid will facilitate training and testing for additional licensure as needed.
High level of organizational and communication skills including the ability to handle multiple simultaneous tasks and establish priorities.
Ability to empathize with customers and to respond appropriately.
May be required to work earlier or later than the normal workday and may be required to work outside of the office to facilitate extended hours or customer visits.
Total Rewards:
Competitive health, dental & vision coverage with HSA match
401(k) with employer match + Employee Stock Purchase Plan
Generous PTO, paid holidays & parental leave
Tuition reimbursement & performance-based bonuses
Visit our Total Rewards page to see our full list of benefits
First Mid Bancshares, Inc., is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
Pay Range: $17.50 - $22.19 per hour Apply for this Position
$17.5-22.2 hourly 3d ago
Guest Services-Usher (Part-Time)
St. Louis City Sc 4.3
Guest service representative job in Saint Louis, MO
St. Louis CITY SC **This is a part-time non-exempt role*** Hiring for the 2026 Season. Who CITY is: St. Louis CITY SC is more than just the newest local MLS soccer team-- we have quickly become the heartbeat of St. Louis and are leading the frontier of an emerging cultural renaissance. Join our growing Guest Experience family in a fun and fast-paced work environment that provides unmatched potential for new ideas, personal growth, and immediate impact.
Who you are:
CITY provides a progressive and supportive workplace that lets YOU be YOU. We value unique experiences and perspectives, and we hire employees who leverage their differences to add value.
Feel the impact of your ideas come to life as you join in the thunderous roar of 22,500 impassioned fans at our state-of-the art facility.
What CITY does:
Join us today in the mission of uniting the St. Louis Region and redefining what it means to be a soccer team.
How to Make the Team:
Bring your passion to the pitch as you work to provide a world-class guestservice experience to any visitor of Energizer Park. Our mission is to develop a fan-centric organization that continues to deliver a best-in-class guest experience.
Match Day Event Staff Responsibilities Include:
Scan and monitor tickets as guests enter the facility, while also serving as a key guide for any directional assistance that guests may need.
Provide critical wayfinding information for fans/guests including but not limited to locations of restrooms, concession stands, first aid, and emergency exits.
Identify guest needs and provide exceptional customer service.
Monitor guest activity and enforce stadium rules or policies that ensure the safety of all guests.
Assist in creating and delivering the most inclusive experience for all visitors of Energizer Park.
A Commitment to following all emergency protocols of the stadium and district. Other duties and responsibilities as assigned.
Who You Are:
Friendly: Bring energy and a can-do attitude to the role every day; committed to customer service.
Flexible: Switch gears on a moment's notice and adapt to shifting priorities
Outgoing: Remains socially confident in all situations.
Solutions-Oriented: Show off your problem solving and decision-making skills while focusing on the solutions in every case.
Available: Must be available to work 85% of scheduled MLS home matches. Must be open to work additional matches that get added to the calendar throughout the year.
Your Training & Talent:
16 years of age or older.
Previous experience in guestservices in a stadium or venue preferred.
Passionate and invested in your work, detail-oriented, highly organized individual.
Accustomed to working in a fast-paced environment with ability to multi-task and collaborate.
Must be available to work 85% of scheduled MLS home matches and willing to work flexible hours.
Motivated, self-starter with a no-task-too-small attitude.
Strong interpersonal communication skills.
Some roles require minor lifting and prolonged standing on game nights and during event days.
Must be able to work in indoor and outdoor conditions, including extreme heat and cold.
Knowledge of soccer is a bonus but not required!
Where You'll Go:
You can expect to work at the following locations:
Energizer Park
St. Louis CITY SC's Administrative Headquarters St. Louis CITY SC's district in Downtown West.
What's in It for You:
Ground level guestservices experience for a brand-new MLS Franchise
Experience and growth in the sports industry
Ever-evolving employee perks
Fine Print:
St. Louis CITY SC is building a team that is passionate about their work, the success of our Club and the growth and revitalization of our region. We desire people who hold themselves and others accountable and are driven by setting new standards for fan engagement.
TKFC LC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
$21k-29k yearly est. 3d ago
Contact Center Representative (Bilingual Spanish)
First Bank 4.6
Guest service representative job in Saint Louis, MO
First Bank Service Center Rep -- Tier 2
Our Service Center Representatives are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from multiple channels.
What You Will Be Doing
Support more complicated service requests that require more time, experience and knowledge on a particular product or service.
Identifies cross-sell and referral opportunities for the expansion of the product and service relationships including additional account relationships as well as other products and services offered by the bank.
Be a friendly voice/representative of First Bank, analyzing client requests, setting appropriate expectations and forwarding them to specialized ServiceRepresentative experts (Tier-3 and above) if needed.
Be resourceful in searching for answers through documentation, knowledge base, communities and provide informational request resolutions.
Contributing to the accomplishment of individual, team and First Bank performance goals
High school diploma or general education degree (GED) required
A minimum of 2 years client service experience and/or training, preferably in a banking environment; or equivalent combination of education and experience.
Previous contact call center experience preferred.
Intermediate to advanced comprehensive knowledge and experience with Microsoft Office and business-related software required.
$30k-33k yearly est. 3d ago
Guest Service Agent
Moberly Hotel Group, LLC
Guest service representative job in Moberly, MO
Job Description
We are currently seeking a GuestService Agent at our Comfort Inn and Suites Moberly Hotel location! This position assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries.
We are hiring for night shift (11pm-7am) 2 days/week.
Duties/Responsibilities:
Room Assignments, Changes, and Issues
Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
Efficiently handles all payments received whether they are cash, credit card, checks, or traveler' checks. Balances/verifies all monetary transactions in the appropriate accounts.
Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
GuestService
Offers guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and security.
Other Duties as Assigned
Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
Properly compiles, completes, and distributes reports to all management and relevant staff.
Reports any maintenance, security, or safety issues to the appropriate staff.
Required Skills/Abilities:
Previous front desk experience highly preferred.
Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
Excellent organizational and prioritization skills.
Ability to work well and collaborate with others.
Superior customer service skills.
Excellent communication skills.
Able to work a flexible schedule.
Education and Experience:
High School Diploma or GED required.
Physical Requirements:
May be required to stand for an extended period of time.
$23k-28k yearly est. 18d ago
Guest Service Phone Agent
Kansas City Marriott Downtown Job Opportunities
Guest service representative job in Kansas City, MO
Job DescriptionDescription:
The GuestService Phone Agent is responsible for managing guest interactions via phone, handling inquiries, processing reservations, and addressing guest requests. This position involves providing detailed information about the hotel's services and amenities while efficiently resolving any issues or concerns. The role supports guest satisfaction by coordinating with other departments and ensuring all guest needs are met.
Job Duties & Functions:
Answer inbound guest calls promptly and professionally.
Assist guests with room reservations, changes, and cancellations.
Provide information about hotel services, amenities, and local area attractions.
Address and resolve guest concerns or escalate issues to the appropriate department when necessary.
Coordinate guest requests such as room service, housekeeping, and maintenance.
Promote hotel promotions, packages, and loyalty programs.
Work closely with other hotel departments to ensure guest requests are fulfilled.
Requirements:
Education & Experience:
Flexibility to work various shifts, including nights, weekends, and holidays.
High school diploma or equivalent required.
Previous experience in customer service or hospitality is preferred.
Excellent verbal communication and customer service skills.
Ability to multitask and handle high call volumes in a fast-paced environment.
Problem-solving abilities and strong attention to detail.
$23k-28k yearly est. 1d ago
Guest Service Phone Agent
Avion Hospitality
Guest service representative job in Kansas City, MO
Requirements
Education & Experience:
Flexibility to work various shifts, including nights, weekends, and holidays.
High school diploma or equivalent required.
Previous experience in customer service or hospitality is preferred.
Excellent verbal communication and customer service skills.
Ability to multitask and handle high call volumes in a fast-paced environment.
Problem-solving abilities and strong attention to detail.
$23k-28k yearly est. 34d ago
Guest Service Agent
St. Louis Marriott West
Guest service representative job in Saint Louis, MO
The Marriott West Hotel is nestled in the business park of Maryville Center, located off Highway 40, just west of Highway 270. Our hotel has a variety of amenities to offer our guests, who we pamper and pride ourselves with the service we offer.
Job Description
We are seeking a GuestService Agent to assist our guests at the Front Desk. The position duties include checking guest in / out of hotel, providing information about hotel and the city and servicing the guests' immediate needs as thoroughly as possible. Requires quick thinking in responding to inquiries & problems in an efficient, courteous and professional manner to achieve maximum guest satisfaction. Previous hotel experience a plus! Full-time, shifts could include evenings and weekends.
Qualifications
The Company may consider equivalent combination
of acceptable education and experience providing the knowledge, skills and
abilities cited below.
Education and Experience:
High school education or equivalent experience.
Guestservice, basic accounting, and familiarity with hospitality
industry practices preferred.
Skills and Abilities:
Ability to understand and provide friendly guestservice.
Ability to correctly process check-ins and check-outs, answers questions,
and resolves guest requests in compliance with policies and procedures, brand
standards, and federal, state and local regulations. Ability to processes
guest bills and collects payments in compliance with cash handling, credit card
processing and accounting policies and procedures. Ability to timely
compile facts/figures, identify and investigate issues and resolve basic
matters. Ability to follow an appropriate course of action based on
policies and procedures. Ability to operate a computer, calculator, phone
and other office equipment. Attention to details with good organizational
and efficient time management skills.
Consistent professional attitude and behavior with
effective listening and communication skills. Ability to work in a fast
paced environment, sometimes under pressure, while remaining flexible and
efficient. Ability to satisfy the legal requirements for employment
within the jurisdiction.
Working Conditions & Physical Effort:
Work is normally performed in an interior hotel environment. While performing job
duties, the associate speaks, listens, completes documents, processes requests
and operates office equipment such as a telephone, calculator, computer, copier
and fax. Physical requirements include extended periods of standing
and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up
to 50 pounds. The job requires close vision with or without corrective
lenses. This position may be required to operate a motor vehicle.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$22k-28k yearly est. 5h ago
Guest Service Agent
HRI Hospitality
Guest service representative job in Saint Charles, MO
At HRI Hospitality, we offer a unique perspective on hotel ownership and management.
We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.
We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!
Job Title: GuestService Agent
Division: Front Office
Supervision Exercised: NONE
Supervision Received: Front Office Supervisor and Front Office Manager
JOB SUMMARY
Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.
JOB DUTIES
• Maintain complete knowledge at all times of:
• All hotel features, services, hours of operation.
• All room types, numbers, layout, decor, appointments and location.
• All room rates, special packages and promotions.
• Daily house count and expected arrivals/departures.
• Room availability status for any given day
• Scheduled daily group activities.
• Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
• Meet with supervisor to review daily assignments and priorities.
• Meet with departing Front Desk Agent to review business status and follow up items.
• Access all function of computer system according to established procedures and standards.
• Set up work station with necessary supplies; maintain cleanliness throughout shift.
• Answer department telephone within three rings, using correct greeting and telephone etiquette.
• Promote positive guest relations to all individuals approaching the Front Desk.
• Accommodate all requests for information in a congenial manner.
• Process all guest check ins according to established hotel requirements:
• Confirm reservation in system and review all noted information
• For guests without a reservation, sell a room type as agreed upon
• Register guest in computer and generate a registration card
• Verify registration card information with guest, obtain back up information for guest credit or payment method and input into system; collect cash when designated
• Assign guest room
• Advise guest of any messages, mail, faxes, etc. received for them
• Inform guest of room safe and mini bar key and room key procedures
• Issue parking passes validate valet parking tickets and enter information in computer
• Communicate services and amenities included in packages to guests on packages
• Obtain proper identification for tax exempt guests and attach form to registration card
• Obtain guest signature for designated paperwork
• Obtain Bell Person to escort guest and transport their luggage to the room.
• Maintain guest history files on all guests.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
• Set up accurate accounts for each guest checking in according to their requirements (sharing, separate room, tax, incidentals)
• File registration cards and vouchers in bucket by room number.
• Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests.
• Accommodate room changes expediently.
• Handle guest complaints according to the six step procedures, ensuring guest satisfaction.
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction.
• Take, record, and relay messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals.
• Offer detailed information on the voice mail system to callers and guests wishing to leave message.
• Accept and record wakeup call requests; deliver to PBX.
• Issue safe deposit boxes to guests and ensure security of keys.
• Distribute all guest and department mail.
• Monitor, send and distribute guest faxes.
• Document and confirm reservations and cancellations.
• Block rooms in the computer and follow through on designated requirements.
• Pre-register designated guests and prepare key packets.
• Communicate pertinent guest information to designated departments/personnel (special requests, amenity delivery).
• Generate, print and distribute daily and weekly reports.
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in house guest ledger report; report discrepancies to manager.
• Process all check outs according to established hotel requirements.
• Resolve any late charges
• Present folio to guest and resolve any disputed charges
• Settle guest accounts following Accounting procedures
• Retrieve guest room key from guest
• Request guest comments on their stay
• Process express check outs throughout the shift.
• Handle requests for late check outs according to established hotel procedures.
• Conduct group check ins and outs according to established hotel procedures.
• Assist all departments and executives in obtaining appropriate information regarding groups, inventory and guest information.
• File guest room keys and ensure the safe keeping of keys at the Front Desk.
• Adhere to all cashiering procedures:
• Process adjustment vouchers, paid outs, correction vouchers, miscellaneous charges.
• Make change for guests
• Cash guests' personal checks/travelers checks.
• Post charges
• Settle room accounts
• Run closing reports
• Count bank at end of shift
• Complete designated cashier reports
• Balance receipts
• Drop receipts
• Secure bank
• Legibly document pertinent information in the log book
MINIMUM REQUIREMENTS
• Minimum 18 years of age
• US work authorization required
• High school graduate or equivalent
• Minimum six (6) months experience as a GuestService Agent in a hotel/resort (or comparable in other customer focused industry)
• Minimum six (6) months cash handling experience required
• Able to effectively communicate in English, in both written and verbal form
• Must be able to clearly communicate in English with guests, visitors, management and coworkers to their understanding, both in person and by telephone.
• Must be able to provide legible communication and directions
• Must be able to compute accurate mathematical calculations
• Ability to input and access data in computer.
• Ability to understand guest inquiries and provide responses.
• Ability to promote positive relations with all individuals who approach the Front Desk
• Ability to focus on guests' needs, remaining calm and courteous
• Ability to think clearly, quickly and make concise decisions
• Ability to prioritize, organize and follow up
• Ability to work well under pressure of constant frequent arrivals and departures
• Ability to focus attention on details
• Ability to maintain confidentiality of all guests and hotel information
• Ability to ensure security of guest room access
• Ability to remain stationary at assigned post for extended periods of time
• Must meet grooming standards
• Ability to work cohesively with other departments and coworkers as part of a team
• Willingness to work varied shifts, including weekends and holidays
EOE/M/F/Vet/Disabled
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
$22k-28k yearly est. Auto-Apply 60d+ ago
Route Service Representative (4 Day Workweek)
Cintas Corporation 4.4
Guest service representative job in Springfield, MO
Apply now
* Apply Now * Start applying with LinkedIn
Start
Please wait...
$31k-36k yearly est. 5d ago
Customer Service Representative
Teksystems 4.4
Guest service representative job in OFallon, MO
If you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit for this opportunity. You'll be the first contact for our customers: answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries.
Job Responsibilities:
* Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
* Provide excellent customer service and accurate information via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
* Assume ownership and accountability in handling customer requests in an efficient, accurate and professional manner
* Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
* Perform basic mathematic calculations, such as percentages, addition, division and subtraction calculations to respond to customer inquiries
* Effectively navigate multiple system applications to research, analyze and resolve requests, inquiries & concerns
* Maintain established levels of productivity, service, and quality standards
* Learn and comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
* Complete additional tasks and other projects/duties as assigned
* Work overtime as needed
*Skills & Qualifications*
Skills:-
* Effective, strong, and service focused communication skills, both verbal and written
* Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
* Proficient computer skills (keyboarding, login, web/cloud navigation), Microsoft 360 (Excel, Word, Outlook, Teams), multi-monitor usage and multi-tasking
* Demonstrate professionalism, personal accountability, reliability and taking personal pride in the handling of inquiries from our customers and agency partners
* Ability to manage competing demands, handle stressful situations, problem solving and strong decision velocity
Education/Experience
* Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!
* Experience in a high-volume contact center with a strong focus on superior service is a plus!
* 1-2 years Customer Service experience
*Job Type & Location*
This is a Contract to Hire position based out of O Fallon, MO.
*Pay and Benefits*The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in O Fallon,MO.
*Application Deadline*This position is anticipated to close on Jan 22, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$20-20 hourly 7d ago
Treasury Management Services Representative I
First Mid Bank & Trust 4.0
Guest service representative job in Jefferson City, MO
Treasury Management ServicesRepresentative I Location: Jefferson City, MO Job Id: 4344 # of Openings: 0 Treasury Management ServicesRepresentative I The Treasury Management ServicesRepresentative I in our Treasury Management department is responsible for independently assisting customers by providing them with solutions to any questions they may have, training them on products/services they utilize and overall support with any of the digital channels. The Customer ServiceRepresentative will provide exceptional, accurate and timely assistance involving daily processing of financial transactions in a fast-paced, time sensitive operations environment. Responsibilities include, but are not limited to:
Handle direct calls from our commercial business customers as well as from our support centers and branches and inquiries/complaints concerning supported programs.
Accurately & efficiently assists customers with questions and in-depth product & account inquiries by providing them with accurate information in a professional and courteous manner in accordance with customer service standards.
Accurately & efficiently assists customers with requests such as account maintenance, service orders and general product inquiries. Work with the Digital Solutions team to ensure timely and accurate onboarding of products and services.
Process temporary limit changes for ACH, RDC and mobile deposit while ensuring compliance with internal policies.
Complete the training and onboarding process for new products and services to new or existing clients.
Accurately & efficiently assists customers with complex questions and issues concerning internet banking, mobile banking, online bill pay, remote deposit capture, positive pay, online ACH and wire origination etc.
Facilitate new account opening and service addition documentation when necessary.
Acts as a liaison between the customer, and the operational team, as well as the relationship manager.
Assists with customer outreach when systems are unavailable or decisioning deadlines are approaching.
Identify and escalate system problems/errors when necessary.
Processes work in a timely and efficient manner within the time frames set forth in the department service standards and service level agreements.
Ensures customer interactions & documentation is compliant with bank policy & federal regulations, and all mandated timing requirements are met.
Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience, both internally and externally.
Completes various validation and maintenance when call volumes are low.
Completed required training associated with job function.
Performs duties according to established bank policies and procedures and provides general back-up in areas not assigned as primary functions.
Qualifications Education/Experience:
Associates Degree or equivalent customer service, call center or banking experience.
1+ years Call center and/or banking experience desired.
Previous experience with treasury management a plus but not required
Skills:
Must be able to work with a significant amount of detailed information in an accurate, timely and confidential manner
Excels at computer and Internet skills
Excellent verbal and written communication skills
Use critical/analytical thinking and problem-solving skills to troubleshoot client issues and inquiries
High level of interpersonal skills to interact with the banks most profitable customers and potential customers in a professional manner
Pay Range: $17.74 - $22.18 per hour Apply for this Position
$17.7-22.2 hourly 3d ago
Guest Services Coordinator (Part-Time)
St. Louis City Sc 4.3
Guest service representative job in Saint Louis, MO
GUESTSERVICES COORDINATOR
Job Responsibilities:
* Maintain an exemplary level of customer service at all times.
* Assist with matchday and special event set up, including Area Manager paperwork, equipment preparation and facility set up.
* Assist with overseeing special events and CITY2 matches.
* Oversee and manage staff uniform inventory.
* Manage lost and found.
* Assist with guest email inquiries.
* Assist GuestServices Manager with scheduling process.
* Act as 4th managerial touchpoint for Guest Experience staff on matchdays.
* Assist GuestService Department with hiring and training of new employees.
* Assist with policy and procedure development and compliance.
* Other duties as assigned by GuestServices Director/Managers.
Qualifications and skills:
* Proficiency in Microsoft Office applications required.
* Professional demeanor and positive outlook.
* Excellent interpersonal skills, general writing skills, and verbal communication skills.
* Exceptional organizational and time management skills.
* Solid customer service skills.
* Desire to learn and grow professionally in the sports industry.
* Ability to work nights, weekends and holidays as scheduled.
St Louis CITY SC is building a team that is passionate about their work, the success of our club and the growth and revitalization of our region. We desire individuals who hold themselves and others accountable and are driven by setting new standards for fan engagement.
TKFC LC is an equal opportunity employer, and all qualified candidates/applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
$21k-29k yearly est. 3d ago
Guest Service Agent
St. Louis Marriott West
Guest service representative job in Saint Louis, MO
The Marriott West Hotel is nestled in the business park of Maryville Center, located off Highway 40, just west of Highway 270. Our hotel has a variety of amenities to offer our guests, who we pamper and pride ourselves with the service we offer.
Job Description
We are seeking a GuestService Agent to assist our guests at the Front Desk. The position duties include checking guest in / out of hotel, providing information about hotel and the city and servicing the guests' immediate needs as thoroughly as possible. Requires quick thinking in responding to inquiries & problems in an efficient, courteous and professional manner to achieve maximum guest satisfaction. Previous hotel experience a plus! Full-time, shifts could include evenings and weekends.
Qualifications
The Company may consider equivalent combination
of acceptable education and experience providing the knowledge, skills and
abilities cited below.
Education and Experience:
High school education or equivalent experience.
Guestservice, basic accounting, and familiarity with hospitality
industry practices preferred.
Skills and Abilities:
Ability to understand and provide friendly guestservice.
Ability to correctly process check-ins and check-outs, answers questions,
and resolves guest requests in compliance with policies and procedures, brand
standards, and federal, state and local regulations. Ability to processes
guest bills and collects payments in compliance with cash handling, credit card
processing and accounting policies and procedures. Ability to timely
compile facts/figures, identify and investigate issues and resolve basic
matters. Ability to follow an appropriate course of action based on
policies and procedures. Ability to operate a computer, calculator, phone
and other office equipment. Attention to details with good organizational
and efficient time management skills. Consistent professional attitude and behavior with
effective listening and communication skills. Ability to work in a fast
paced environment, sometimes under pressure, while remaining flexible and
efficient. Ability to satisfy the legal requirements for employment
within the jurisdiction.
Working Conditions & Physical Effort:
Work is normally performed in an interior hotel environment. While performing job
duties, the associate speaks, listens, completes documents, processes requests
and operates office equipment such as a telephone, calculator, computer, copier
and fax. Physical requirements include extended periods of standing
and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up
to 50 pounds. The job requires close vision with or without corrective
lenses. This position may be required to operate a motor vehicle.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$22k-28k yearly est. 60d+ ago
Learn more about guest service representative jobs