Driver and CSR
Guest Service Representative Job In Nashville, TN
Description:Starting Wage - $20 per Hour
Faithful Companion Pet Cremation Services is searching for a full-time, evenings and weekends Driver/CSR at a rate of $20 per hour.
We are a family-owned company providing high-level, compassionate care for pets and their families. The Driver/CSR position is responsible for using a company vehicle to take deceased pets into our care and returning the cremated remains upon completion of cremation services.
This is an excellent entry-level position for anyone with an interest in Funeral Service. We provide hands-on training in cremation operations with no prior degree or certifications necessary. As a top pet cremation provider across the nation, we also offer many opportunities for growth within the company.
We are a customer service-focused company that understands that pets are truly family members. We are looking for people who are equally service-minded, and who comprehend the honor and privilege it is to serve pets and their families through such a difficult time. Our service model is evident in everything we do, including how we serve our Faithful Companion team members. We pride ourselves on maintaining an employee-centric company culture that values open communication, a healthy work-life balance, rewarding work, and a family atmosphere.
The Driver/CSR position is offered a full benefits package, available after 30 days of employment, which includes the following:
- PTO
- Vacation
- Bereavement
- 401K with up to 4% match on contributions
- Medical including the option to add an FSA/HSA for medical and dependent care
- Dental
- Vision
- Company paid life insurance
- Voluntary pet insurance
- Short-term and long-term disability insurance
POSITION RESPONSIBILITIES:
- Driving company vehicles (minivans) in a safe and courteous manner.
- Transportation of pets to and from family's homes or veterinary clinics.
- Maintaining a professional appearance (uniforms provided).
- Accurately completing all required paperwork and electronic forms.
- Operating cremation equipment (training provided.)
- Obtaining paw prints and other memorial items as requested.
- Using various tools and equipment to customize and package cremains for delivery.
- Keeping clean workspaces and vehicles.
- Providing high-level customer service both in person and over the phone.
- Handle and transport pets with the utmost respect and dignity at all times.
Requirements:
- Comfortable speaking to people with compassion and professionalism.
- Possess a valid driver's license and successfully pass a motor vehicle record check.
- Successfully pass a background check.
- Adhere to our strong code of ethics.
- Successfully pass a 4-panel drug screen (Cocaine, Amphetamines, Opiates, PCP).
- Ability to lift 75lbs unaided.
- Possess a cell phone with the ability to call, text, and use a GPS application.
- Detail-oriented mindset with a commitment to delivering error-free services.
- Flexibility with scheduling. Evenings and weekends are required. Shifts will vary.
Compensation details: 20-20 Hourly Wage
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BCBA - $10,000.00 Retention Bonus
Guest Service Representative Job 30 miles from Nashville
Retention Bonus for Full Time Onsite BCBA's - $10,000.00
Grow your career with the industry leader in behavioral health - Proud Moments ABA.
Proud Moments ABA provides the gold standard of Applied Behavior Analysis (ABA) services for children on the autism spectrum from birth to age 21. As a BCBA, you will combine your knowledge and experience with our innovative treatment techniques to change our clients' lives. Our clinical support team makes sure you are able to focus on providing excellent clinical services to our learners and not administrative work.
We are actively seeking Board Certified Behavior Analysts (BCBA's) to join our team as full-time or part-time clinical experts.
As a Proud Moments BCBA, you'll enjoy professional respect, recognition, and rewards:
Competitive compensation + robust/achievable quarterly bonus program
Meaningful work-life balance with flexible working schedules (full or part-time)
Multi-tiered clinical team; both at the local and regional level designed to ensure you feel supported in your day to day
Advanced, easy-to-use tools that simplify data collection and charting
The best of both worlds - the resources of a large organization combined with the collegiality and support of the local care team
Enhanced Behavior Technician onboarding/training, to support continuity in services for our learners
Continuous professional development through our free monthly CEU accredited courses and over 200 hours of archived CEUs available
Comprehensive benefits package for full-time employees, including:
PTO/flexible holidays
Medical, dental and vision coverage
401K retirement savings program
Employee Assistance Programs
Responsibilities:
As a Proud Moments BCBA, you'll be challenged to realize your professional potential. Key responsibilities as a BCBA include:
Utilize your expertise to develop and supervise the implementation of targeted interventions that change the lives of children with autism
Share in the achievements of your clients as they develop positive behaviors and learn new skills
Provide caring support during family conversations to ensure parents fully understand assessment results and treatment recommendations
Advocate for your clients by monitoring for potential issues and communicating concerns
Share your knowledge and experience through direct supervision, support, training, and orientation of our growing team of behavioral technicians
Physically keep up with clients as they move about the session area(s). This will require many physical activities including, but not limited to, standing, sitting, bending, lifting 25+ pounds, running, squatting, kneeling, and generally keeping pace with children from 2-15 years old
Qualifications:
As an ideal BCBA candidate, you bring to Proud Moments ABA the following qualifications:
Master's degree in behavioral analysis, education, psychology, or a related field
Current BCBA license (depending on state) or sitting for your exam in the next 3 months- students are welcome!
Demonstrated skills implementing applied behavioral analysis (ABA) with children with Autism Spectrum Disorder or related disorders
Ability to administer and interpret a variety of clinical assessments
Excellent clinical competence and judgment
Commitment to handling confidential information responsibly
Exceptional communication, problem-solving, organizational and project management skills while working in a fast-paced environment
Retention Bonus Opportunity will expire on 1/31/25.
#BCBA
Proud Moments ABA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, veteran status, sex, national origin, age, disability or genetics. In addition to federal law requirements, Proud Moments ABA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Client Relations Representative (Entry Level)
Guest Service Representative Job In Nashville, TN
Client Relations Representative | Entry Level
In our Entry Level Client Relations Representative position, we aim to teach and develop our team into well-rounded professionals by incorporating our core values. The primary responsibility of our Client Relations Representatives is to meet and engage with customers as the middleman for our clients and their services. Once proficient in sales, this person will advance into a leadership role. We are looking for someone who is outgoing, motivated, and a team player!
At CLG Nashville, we believe our company's values should be integrated with our entire team's belief systems and actions so that our clients, customers, and vendors see these organizational values in action with ethics put into practice, not just talked about.
Our core values break down easily into three pillars:
· “Team First” Focus
· Competitive Spirit
· Integrity
Experience in the following is a plus but not a requirement:
BS/BA Degree preferred
Sales and marketing
Training
Development
Customer Service / Restaurant / Hospitality / Retail
Management
Sports / Team Environment
A sense of humor
This is an entry-level position (with training provided) so no experience is necessary
Team Perks:
Tailored, hands-on development from the management team
Team building activities
Friends and family nights
Travel
Representation of a multi-billion dollar company
Supportive team environment
Weekly pay
We look forward to reviewing your resume!
Customer Service Representative
Guest Service Representative Job In Nashville, TN
BNA Business Center moved here to Nashville to continue our goal of expanding to all major cities in the US. Starting as a way to pair personal goals with professional goals, we have continued to grow each year over year, adding on new clients and expanding to new locations. We attribute this success to our team. We only grow internally, so are able to hold each other accountable to the high standard we have come to expect.
Role Description
This is a full-time on-site role located in Nashville, TN for a Customer Service Representative. The Customer Service Representative will be responsible for providing support, ensuring customer satisfaction, and enhancing the overall customer experience.
Qualifications
Customer Service Representatives skills
Customer Support and Customer Satisfaction skills
Experience in Customer Service and Customer Experience
Excellent communication and interpersonal skills
Ability to handle customer inquiries and issues effectively
Strong problem-solving skills
Previous experience in a customer-facing role is a plus
Benefits
Paid Travel
Free Healthcare
One on one coaching
Flexible schedule
If you feel you are competitive, hardworking and ready to grow. Apply now!!!
Client Representative | Entry Level
Guest Service Representative Job In Nashville, TN
Entry Level Client Representative (Customer-Facing)
At Cape Reserve, our sales and customer acquisition strategies have exceeded our clients' expectations in the Greater Nashville area. By using top-notch technology and an automated lead-based platform, our Client Representatives are set up for success in the field.
The pathway to growth and opportunity within our company is highlighted by the exceptional individuals that make up our firm. We boast a positive work environment where we encourage personal and professional growth for all of our employees in all our departments including our Entry Level Client Representatives. Lifestyle believes that when the employer/employee relationship is mutually beneficial it makes for great things all around. Win-win!!
We are actively seeking the kind of Entry Level Client Representative who works hard, has fun, and enjoys working with people. We do not work remotely so if you're the kind of person who has been itching for that human connection, this is the place for you! This is an entry-level position, so you don't need any experience in this role due to our training curriculum but you do need a great “go-get-em” attitude and great work ethic.
Entry Level Client Representative Responsibilities:
Engage with customers, in-person, in a professional, friendly manner
Operates as the point of contact for assigned customers in your given sales territory on behalf of major companies.
Generate sales among customer accounts with the help of Salesforce
Work with the team on customer and sales goals and customer acquisition needs
Qualifications for the Entry Level Client Sales Representative Role
Bachelors degree is preferred but not required with previous experience
Good communication and interpersonal skills
Confidence
Leadership
Teamwork
0-3 years of previous experience in a customer-facing role (sales, retail, restaurant, hospitality, etc)
Some of the Benefits at Cape Reserve:
Advancement Opportunities
Competitive compensation plan ranging from $55,000-65,000 per year depending on commissions and bonuses
Hands-on training & development
Positive, light-hearted company culture!
Additional benefits and compensation packages are further discussed in the interview process
Guest Service Representative - Hilton Garden Inn - Nashville Vanderbilt
Guest Service Representative Job In Nashville, TN
Full-time Description
Reports To: Front Office/Operations Manager
Supervises: N/A
Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities:
Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
Take the initiative to greet guests in a friendly and warm manner.
If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
Other duties as assigned.
Job Skills:
Speak clearly and listen carefully.
Use personal judgment and specialized knowledge to give information to people.
Communicate well with many different kinds of people.
Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Requirements
Education
HS Diploma or equivalent.
Experience
Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
Salary Description $18.00 Per Hour
Guest Services Representative
Guest Service Representative Job In Nashville, TN
KOA, INC. DEI STATEMENT At KOA, we believe the outdoors is fun and for everyone. We are committed to having a diverse, equitable and inclusive environment where all are treated with dignity and respect. We strive to:
intentionally create a sense of community and belonging for our guests, employees and franchise partners
continually educate ourselves and advance our understanding about DEI
sustain a culture that promotes diversity of thought and experiences
ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
drive change in our company and industry through action and implementation
Welcome to Music City! Work during the day, and explore the city at night. With a shuttle that takes you downtown, resort-like amenities, and an onsite cafe, there are so many ways to relax and unwind.
ABOUT KAMPGROUNDS OF AMERICA, INC.
Kampgrounds of America, Inc. (KOA) is the world's largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused and innovative.
REPORTS TO
Guest Services Lead, Guest Experience Supervisor and/or Assistant General Manager
POSITION SUMMARY
The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. They will accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR will help maintain a clean, well-stocked and organized store.
SPECIFIC DUTIES
Greet and welcome all guests approaching the front desk in accordance with KOA standards.
Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
Prepare reports as required, relating to shift check-list, and down-time reports.
Answer inquiries from guests regarding campground amenities and local attractions.
Fully comprehend and be able to operate all relevant aspects of the campground property management system.
Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
Be familiar with all in-house groups.
Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper two-way radio etiquette at all times.
Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.
Notify management of any pertinent information related to daily shift activities.
Maintain high standards of professionalism, customer service, quality and cleanliness.
Maintain store displays and inventory control as directed, and communicate ideas and guest feedback.
Increase revenues through up-selling strategies and profitability of ancillary income.
Maintain health standards and ensure guests and team members are in a safe and secure environment.
Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.
Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
EXPECTED RESULTS
Demonstrates positive attitude with guests, management, team members and vendors.
Consistent maintaining of arrivals, departures and campground census reports.
Attention to detail when handling reservations and/or registering guests.
Promotion of ancillary revenue streams.
Meet Quality Assurance standards.
JOB QUALIFICATIONS
Hear and speak the English language fluently
Strong decision-making ability
Excellent communication, collaboration, and delegation skills with ability to manage confrontation
Strong working knowledge of operational procedures
Comfortable in a fast-paced and high-pressure environment.
Motivated, goal oriented and results driven
Ability to maintain confidentiality
Able to work nights, weekends, and holidays
PHYSICAL REQUIREMENTS
Ability to stand for long periods of time.
Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain.
Able to work inside and outdoors and in various climates.
Kampgrounds Of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.
Other details
Pay Type Hourly
Employment Indicator Seasonal
GUEST SERVICE REPRESENTATIVE - HOMEWOOD SUITES - NASHVILLE
Guest Service Representative Job In Nashville, TN
Reports To: Front Office/Operations Manager
Supervises: N/A
Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities:
Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
Take the initiative to greet guests in a friendly and warm manner.
If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
Other duties as assigned.
Job Skills:
Speak clearly and listen carefully.
Use personal judgment and specialized knowledge to give information to people.
Communicate well with many different kinds of people.
Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Requirements
Education
HS Diploma or equivalent.
Experience
Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
Salary Description $17.50 Per Hour
Guest Service Representative
Guest Service Representative Job In Nashville, TN
The Guest Service Representative will perform a range of duties in a professional, courteous, and efficient manner, with a primary focus on guest check-in and check-out procedures. These responsibilities are designed to ensure a seamless guest experience, contributing to overall satisfaction while maintaining operational effectiveness. Duties may extend beyond the check-in and check-out process, encompassing additional tasks that support the smooth functioning of the guest services department.
Responsibilities
Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. • Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
Take the initiative to greet guests in a friendly and warm manner.
If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests
Education and Experience
HS Diploma or equivalent
Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
Guest Experience Representative
Guest Service Representative Job In Nashville, TN
We're Squeeze, a feel-good company, from the Founders of Drybar.
A bit about us: Squeeze was designed to modernize the massage experience. Our revolutionary app-based booking and payment platform simplifies the process, allowing guests to book, set personalized preferences, pay, tip, rate, and review all their fingertips so they can walk in and figuratively float out. Easy, peasy, Squeezy!
BENEFITS & PERKS
100% work from home
Flexible schedules as well as full-time status at 32 hours per week
Paid sick leave
Health benefits and 1-week paid vacation for our employees who work just 32 hours or more
Nurturing supportive environment no matter where you're at in your career
Feel-good partnership with Canine Companions (for every membership sold, we donate a day of canine support to a person with a disability)
ABOUT YOU
You are experienced in resolving guest issues via email for high-volume B2C technology businesses
You are technically proficient, a self-starter, and adaptive to change
You're curious and confident. You have experience prioritizing multiple tasks in a fast paced environment.
You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who interacts with you
You radiate positivity and inspire trust through teamwork
Words that describe you include: creative, energetic, and detail-oriented
You have a hospitality orientation, are gracious and patient, and warm in nature with strong communication skills
Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the massage experience for our guests, as well as for you and your future
You are passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle
You can't help but grow and are constantly striving to be your best self, and you're excited to leap into a rewarding adventure with Squeeze
YOUR RESPONSIBILITIES AT SQUEEZE
Respond to guest via email, phone, and SMS
Leverage internal tools to support our Operating Partners and their teams via Slack
Expert at all things app-related! The Squeeze experience is completely digital end-to-end so you'll assist guests with downloading our app, setting up their account, booking appointments, becoming a member, and more.
Serve as the liaison that connects guest feedback with internal teams such as Shop Management and the Support Team
Demonstrate expertise in all technologies used to support guest inquiries
Identify opportunities to improve the guest experience and internal processes
EXPERIENCE REQUIREMENTS
2+ years experience working in customer service at a high-volume B2C technology business
Excellent people skills and a strong focus on customer service
Strong written and oral communication skills
Outstanding problem solving and troubleshooting skills
Able self-starter with the ability to multitask in a dynamic startup environment
1+ year Experience working with Zendesk preferred
Experience working with Zenoti, Klaviyo, and Slack preferred
Must be able to work weekends
Must live in Tennessee
Guest Services Representative
Guest Service Representative Job In Nashville, TN
Make a note of the home email address and the password that you use to complete your employment application. Should we contact you for this position, you must be able to receive emails at this home email address.
The Guest Services Representative will assist the guests efficiently, courteously, and professionally in all front office related functions. The Guest Services Representative will cover all aspects of the front office when General Manager is not present.
I. Position Responsibilities: Essential
Represent hotel in a professional and courteous manner; check guests in and out in a timely and efficient manner
Ensures reservations are taken correctly and courteously
Must be proficient in computer operating system
Available at all times to deal with guest issues in a professional manner
Notify General Manager or equivalent immediately of any guest, employee, or cash concerns
Supervise property staff as needed
Ensure compliance of safety and security standards
Reports to Market Manger in General Manager absence
Responsible for bank deposits in General Manager absence
Identify and follow up on life/safety issues and inspection issues
Notify General Manager or equivalent immediately of any safety and/or security violations of policy
Leave all desk and office areas in a clean and in a neat manner
Take responsibility for insuring that property is always clean and free of any trash and debris
II. Essential Skills/Credentials/Experience/Education
Ability to read, understand, interpret information found in a variety of reports and other internal hotel information
Ability to read, speak, write in an efficient manner in order to interact with guests and staff
Handle administrative duties as assigned
Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage and count and balance a cash bank, etc.
General computer proficiency
Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, in order to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.)
Possess the knowledge and ability to perform a variety of front office and related positions in response to business needs
Ability to compose and express thoughts in a clear and concise way to ensure effective communication
Ability and flexibility to work long hours on a regular basis and as business conditions demand
Ability to manage multiple activities often in stressful situations with time constraints
Ability to use time management skills to effectively get task accomplished
Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems
III. Preferred Skills/Credentials/Experience/Education
Experience levels required may vary based on the size, volume and character of hotel
Any combination of education and experience equivalent to high school diploma
Any other combination of education, training or experience that provides the required knowledge, skills and abilities
Previous hospitality experience preferred but not required
IV. Mental and Physical Demands
Physical Demands:
Indoor work with hard and carpeted surfaces
Standing for eight (8) hour shifts
This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Exposure to extreme weather conditions, cold and heat
Extensive use of hands and fingers for manipulation of keyboard, answering phone calls (100% of the time)
Use of computer terminal, which requires extensive eye contact with a video display terminal
The Company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
Guest Service Representative
Guest Service Representative Job In Nashville, TN
Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits:
Medical
Vision
Dental
401K
Immediate Pay- earned wage access!
Vacation time
Sick time
Holiday pay
Bonus opportunities
Brand-specific employee discounts
Long term/short term disability
Life insurance
Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard • Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary • Check expected departures for today & clears checkouts or extends stays after check out time • Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization. • Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Guest Service Agent - Marriott Nashville Airport
Guest Service Representative Job In Nashville, TN
Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative - Marriott Nashville Airport to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
Greets guests as they arrive, focus on personal recognition
Reviews arrival lists daily and assists in preparing and assembling welcome amenities
Escort VIPs to room and check them in prior to arrival
Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
Keep front desk area clean and organized.
Assisting with lobby activation as needed.
Utilize proper procedures when handling guest PPI data.
Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
Attends promptly to guest needs and inquiries
Perform various other duties as assigned
Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
Minimum of one (1) year in Front Desk Operations
In-depth knowledge of hotel Front Desk operations
Minimum of High School education
KNOWLEDGE, SKILLS AND ABILITIES
Basic computer skills
Ability to communicate effectively verbally and in writing
Ability to exceed expectations of guests and team members
Excellent time management skills
Work Today, Get Paid today, with Daily Pay!
The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Hospitality Group
is an Equal Opportunity Employer.
Guest Service Agent - Marriott Nashville Airport
Guest Service Representative Job In Nashville, TN
Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative - Marriott Nashville Airport to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
Greets guests as they arrive, focus on personal recognition
Reviews arrival lists daily and assists in preparing and assembling welcome amenities
Escort VIPs to room and check them in prior to arrival
Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
Keep front desk area clean and organized.
Assisting with lobby activation as needed.
Utilize proper procedures when handling guest PPI data.
Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
Attends promptly to guest needs and inquiries
Perform various other duties as assigned
Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
Minimum of one (1) year in Front Desk Operations
In-depth knowledge of hotel Front Desk operations
Minimum of High School education
KNOWLEDGE, SKILLS AND ABILITIES
Basic computer skills
Ability to communicate effectively verbally and in writing
Ability to exceed expectations of guests and team members
Excellent time management skills
Work Today, Get Paid today, with Daily Pay!
The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Hospitality Group
is an Equal Opportunity Employer.
Guest Services Agent
Guest Service Representative Job In Nashville, TN
Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
Key Responsibilities:
* Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
* Greet guests by name.
* Ensure that all guests feel welcomed to the property.
* Register guests and assign rooms.
* Conduct check-out processes.
* Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
* Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
* Respond to phone calls, and retrieve guest mail, faxes and packages.
* Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
* Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
* Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
* Attend team briefings.
* Handle cash, credit card, currency conversions and other financial transactions.
* Post charges such as room, food, liquor or telephone to ledger.
* Compute or adjust bill, collect payment, and make change for guests.
* Perform other duties as assigned.
Qualifications:
Education
* High school diploma or GED
Skills and Experience (Essential)
* At least 18 years of age
* Basic computer skills
* Must be able to read, communicate effectively and have superb interpersonal skills
* Must be able to work well under pressure while retaining tact and composure when resolving guest complaints
* Work experience in the hospitality or restaurant industry preferred
* Communication in other languages is helpful
Benefits:
401k after 90 days, fully vested, company match to 4%
Medical/ Dental/Vision- eligible after 60 days
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Awesome Paid Time Off policy
Hilton Discounts Worldwide
Northwood Hospitality Discounts
PM Guest Service Agent/Front Desk - Element Nashville Airport
Guest Service Representative Job In Nashville, TN
Responsible for providing superior service to all guests in accordance with the rules regulations, policies and procedures set forth by the company and brand.
Principal Responsibilities:
· Professionally greets, registers, obtain pertinent information and establishes credit prior to assigning rooms to guests.
· Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all guest requests in a timely manner.
· Takes reservations from incoming callers while providing superior service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
Job Duties:
· Problem Solving- Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reason at all times.
· Customer Service - Manages difficult or emotional customer situations. Responds promptly to customer needs, requests for service and assistance. Drives hotel shuttle to pick up and drop off guests at approved locations as needed. Delivers requested items to guests as needed including incoming faxes, mail, valet laundry, etc.
· Team Work - Contributes to building a positive team spirit. Treats others with respect and consideration regardless of their status or position. Communicates with the housekeeping department about room status and availability.
· Organizational Support - Follows policies and procedures.
· Quality - Looks for ways to improve and promote quality while demonstrating accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality.
· Quantity - Meets productivity standards, completes work in a timely manner, prioritizes and plans work activities and uses time efficiently.
· Adaptability - Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation.
· Compliance - Responsible for cash drawer content and transactions during the shifts. Ensures accuracy or daily deposits. Maintains accurate records including cash log, registration cards, reservation cards, wake-up call sheets, shuttle logs, property walks and all other logs as required.
· Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; Uses equipment and materials properly. Maintains confidentiality. Maintain a current room status report in case of emergency.
· Initiative - Asks for and offers help when needed.
· Dependability - Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time.
View all jobs at this company
Guest Service Agent
Guest Service Representative Job In Nashville, TN
Job Responsibilities
The Guest Service Agent is responsible for front desk responsibilities at the hotel. This involves attending to guest needs and following standard operating procedures within the Property Management System. Other responsibilities include:
Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
Audit and balance reports from the day shifts
Schedule guest wake-up calls and reservations for the following day
Verify that all shift work has been completed as outlined on shift checklist
Respond to guest inquiries, concerns and complaints as needed
Communicate to all departments as needed
Answer phones and place reservations
Balance cash drawers and record receipts
Email shift report to all team members
Benefits
Family Focused Culture
Development and Promotion Opportunities
Competitive Pay
Health, Vision, Dental and Supplemental Insurance
Paid Vacation and Holiday Pay
401k
Uncapped Employee Referral Program
About Tara and Uncompromised Hospitality
Tara owns, develops, and manages all of its hotels. Our family's business was started in 2003 with a single hotel. We still operate that hotel today along with many others including the one you are interested in working at. We believe this long-term ownership model aligns us with our Guests and our Team Members and helps us get closer to executing our mission. Our mission is to Deliver Uncompromised Hospitality. Recruiting, training and developing outstanding Team Members is the only way to do this.
We believe that the hospitality industry is fundamentally about people. People are central to the success of our organization. That means that no matter your role or title, you have a role in the success of your hotel and ultimately the entire organization. Regardless of your position, a Guest Services Agent, a Room Attendant, or a Breakfast Server, we share the common mission of Delivering Uncompromised Hospitality.
Our hotels need talented individuals to accomplish this mission. We also want our Team Members to be personally successful and it is our goal to help them develop as they progress in the hospitality industry. As a growing company we recognize the need for talented individuals and are always looking for those that show potential to grow along with us.
Tara views its Team Members as being an integral part of the company. Their commitment to guest satisfaction and attention to detail is needed to ensure that we Deliver Uncompromised Hospitality.
Part Time Guest Service Agent/Bell Attendant
Guest Service Representative Job In Nashville, TN
The Guest Service Agent is directly responsible for the prompt, efficient, and courteous check in and check out of guests, assisting with room reservations and handling of telephone calls, and for meeting many other guest needs during their stay.
Duties & Functions
To welcome and register all arriving guests, making sure that all pertinent information is obtained
Efficiently conduct check in and check out procedures
Healthy communication with Housekeeping and Engineering departments and ensure that guest's expectations are met. All maintenance issues properly logged and followed up on
Respond to all guests' requests or in a proper manner and ensure appropriate action is taken
Meet requests regarding guest billing
Handle cash transactions in accordance with the property's cash handling policy
Maintains current knowledge of hotel culture, amenities, and services, events in the area, points of interest, and services in the area
Answer the telephone in a professional manner and assist guests with any questions, directions, etc.
Manage and resolve all guest complaints and compliments in a professional and courteous manner
Communicate with all departments regarding in house VIPs and any special requests/needs
All other tasks and duties as assigned
Qualifications & Standards
At least one year of experience as a Front Desk Agent
Have excellent personal presentation and interpersonal skills.
Display a positive and cheerful demeanor along with a caring personality
Good problem solving ability
Fluency in reading, writing and spoken English.
Guest Services Agent
Guest Service Representative Job In Nashville, TN
At HRI Hospitality, we offer a unique perspective on hotel ownership and management.
We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.
We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!
Job Title: Guest Service Agent
Division: Front Office
Supervision Exercised: NONE
Supervision Received: Front Office Supervisor and Front Office Manager
JOB SUMMARY
Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.
JOB DUTIES
• Maintain complete knowledge at all times of:
• All hotel features, services, hours of operation.
• All room types, numbers, layout, decor, appointments and location.
• All room rates, special packages and promotions.
• Daily house count and expected arrivals/departures.
• Room availability status for any given day
• Scheduled daily group activities.
• Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
• Meet with supervisor to review daily assignments and priorities.
• Meet with departing Front Desk Agent to review business status and follow up items.
• Access all function of computer system according to established procedures and standards.
• Set up work station with necessary supplies; maintain cleanliness throughout shift.
• Answer department telephone within three rings, using correct greeting and telephone etiquette.
• Promote positive guest relations to all individuals approaching the Front Desk.
• Accommodate all requests for information in a congenial manner.
• Process all guest check ins according to established hotel requirements:
• Confirm reservation in system and review all noted information
• For guests without a reservation, sell a room type as agreed upon
• Register guest in computer and generate a registration card
• Verify registration card information with guest, obtain back up information for guest credit or payment method and input into system; collect cash when designated
• Assign guest room
• Advise guest of any messages, mail, faxes, etc. received for them
• Inform guest of room safe and mini bar key and room key procedures
• Issue parking passes validate valet parking tickets and enter information in computer
• Communicate services and amenities included in packages to guests on packages
• Obtain proper identification for tax exempt guests and attach form to registration card
• Obtain guest signature for designated paperwork
• Obtain Bell Person to escort guest and transport their luggage to the room.
• Maintain guest history files on all guests.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
• Set up accurate accounts for each guest checking in according to their requirements (sharing, separate room, tax, incidentals)
• File registration cards and vouchers in bucket by room number.
• Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests.
• Accommodate room changes expediently.
• Handle guest complaints according to the six step procedures, ensuring guest satisfaction.
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction.
• Take, record, and relay messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals.
• Offer detailed information on the voice mail system to callers and guests wishing to leave message.
• Accept and record wakeup call requests; deliver to PBX.
• Issue safe deposit boxes to guests and ensure security of keys.
• Distribute all guest and department mail.
• Monitor, send and distribute guest faxes.
• Document and confirm reservations and cancellations.
• Block rooms in the computer and follow through on designated requirements.
• Pre-register designated guests and prepare key packets.
• Communicate pertinent guest information to designated departments/personnel (special requests, amenity delivery).
• Generate, print and distribute daily and weekly reports.
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in house guest ledger report; report discrepancies to manager.
• Process all check outs according to established hotel requirements.
• Resolve any late charges
• Present folio to guest and resolve any disputed charges
• Settle guest accounts following Accounting procedures
• Retrieve guest room key from guest
• Request guest comments on their stay
• Process express check outs throughout the shift.
• Handle requests for late check outs according to established hotel procedures.
• Conduct group check ins and outs according to established hotel procedures.
• Assist all departments and executives in obtaining appropriate information regarding groups, inventory and guest information.
• File guest room keys and ensure the safe keeping of keys at the Front Desk.
• Adhere to all cashiering procedures:
• Process adjustment vouchers, paid outs, correction vouchers, miscellaneous charges.
• Make change for guests
• Cash guests' personal checks/travelers checks.
• Post charges
• Settle room accounts
• Run closing reports
• Count bank at end of shift
• Complete designated cashier reports
• Balance receipts
• Drop receipts
• Secure bank
• Legibly document pertinent information in the log book
MINIMUM REQUIREMENTS
• Minimum 18 years of age
• US work authorization required
• High school graduate or equivalent
• Minimum six (6) months experience as a Guest Service Agent in a hotel/resort (or comparable in other customer focused industry)
• Minimum six (6) months cash handling experience required
• Able to effectively communicate in English, in both written and verbal form
• Must be able to clearly communicate in English with guests, visitors, management and coworkers to their understanding, both in person and by telephone.
• Must be able to provide legible communication and directions
• Must be able to compute accurate mathematical calculations
• Ability to input and access data in computer.
• Ability to understand guest inquiries and provide responses.
• Ability to promote positive relations with all individuals who approach the Front Desk
• Ability to focus on guests' needs, remaining calm and courteous
• Ability to think clearly, quickly and make concise decisions
• Ability to prioritize, organize and follow up
• Ability to work well under pressure of constant frequent arrivals and departures
• Ability to focus attention on details
• Ability to maintain confidentiality of all guests and hotel information
• Ability to ensure security of guest room access
• Ability to remain stationary at assigned post for extended periods of time
• Must meet grooming standards
• Ability to work cohesively with other departments and coworkers as part of a team
• Willingness to work varied shifts, including weekends and holidays
EOE/M/F/Vet/Disabled
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
Guest Service Agent
Guest Service Representative Job In Nashville, TN
Guest Service Agent/Front Desk Agent
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!
What We Offer:
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid vacation
SUMMARY
Accommodates guests of the hotel by performing the following duties
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS
• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• All other duties as assigned
COMPETENCY
To perform the job successfully, an individual should demonstrate the following competencies:
• Problem Solving - Identifies and resolves problems in a timely manner
• Customer Service - Responds promptly to customer need; Responds to requests for service and assistance
• Team Work - Contributes to building a positive team spirit
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment free environment
• Organizational Support - Follows policies and procedures including but not limited to, dress code policies
• Adaptability - Able to deal with frequent change, delays, or unexpected events • Attendance/Punctuality - Is consistently at work and on time
• Dependability - Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with alternative plan
• Initiative - Asks for and offers help when needed
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently • Professionalism - Treats others with respect and consideration regardless of their status or position
• Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality
• Quantity - Meets productivity standards; Completes work in timely manner
• Safety & Security - Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly
What we are looking for:
0 - 1+ year of customer service experience
Passionate about hospitality and creating an exceptional guest experience.
Ability to handle confidential information, including guest records, with a high degree of integrity.
Ability to answer and route calls as appropriate; takes guest messages with accuracy.
All other duties as assigned.
Qualifications
Education
Preferred
High School degree or better